Best Practices: Lessons Learned from Building Departments
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1 Best Practices: Lessons Learned from Presenters: Chuck Ramani, P.E., CBO & Sam Palmer, P.E., P. Eng., CBO Tuesday, September 12, :00 AM - 9:30 AM
2 BEST PRACTICES Lessons Learned from the Building Department Program and Major Jurisdiction Committee Presenter: Chuck Ramani, P.E., CBO Sam Palmer, P.E., P. Eng., CBO Copyright International Accreditation Service (IAS) & Major Jurisdiction Committee (MJC) IAS Building Department Accreditation MJC Membership Copyright
3 CUSTOMER SERVICE Awareness Programs and Community Outreach Activities Documents Available to Public 8.1. Filing Complaints Copyright CUSTOMER SERVICE City of Aurora, CO Building and Permits Department Newsletter City of Roanoke, VA Building Inspections Quick Response Codes (QR Codes) Clark County, NV Building Department Land Use Applications via Construction Services Online City of Rochester Hills, MI Quality Control Manual System Special Inspection Program Copyright
4 CUSTOMER SERVICE City of Roseville, CA Auditing practices Policies on Procedures and Documents City of Salem, OR Building and Safety Project Coordinator Program City of San Antonio, TX Standard Operating Procedures (SOP) Call Center Completeness and Assignment Review Team (CAR) for Commercial Intake Training Programs Posting of Plan Review and Inspection Results Quality Control Programs City of Greensboro, NC Building and Trade Inspections Field Unit Copyright CUSTOMER SERVICE Mecklenburg County, NC Land Use and Environmental Services Agency Land Use and Environmental Services Copyright
5 INFORMATION TECHNOLOGY IT Systems IT Support IT Use Policies Validation of Computer Programs (i.e., Hand Calculations) Copyright INFORMATION TECHNOLOGY City of Greensboro, NC Custom written in-house software package City of Roanoke, VA Building Inspections Quick Response Codes (QR Codes) Clark County, NV Building Department Constructive Services Online Shear Wave Velocity Map City of San Antonio, TX Standard Operating Procedures (SOP) Call Center Copyright
6 INFORMATION TECHNOLOGY New York State of Code Enforcement Administration and Prevention and Building Code Council City of Aurora, CO Building and Permits Automated s Mecklenburg County, NC Land Use and Environmental Services Agency Land Use and Environmental Services City of Houston, TX Building Inspection TeleWork Inspection Program Copyright LEGAL 4.0 Construction Codes Existence of Policies or Statutes Copyright
7 LEGAL New York State of Code Enforcement Administration and Prevention and Building Code Council Copyright MANAGEMENT/ADMINISTRATION Quality Assurance Activities Standard Operating Procedures Copyright
8 MANAGEMENT/ADMINISTRATION City of Rochester Hills, MI Quality Control Manual System Special Inspection Program City of San Antonio, TX Standard Operating Procedures (SOP) Call Center Training Programs Quality Control Programs City of Roseville, CA Continuing Education Policy on Procedures and Documents New York City, NY Department of Buildings High Risk Construction Oversight Initiative Copyright MANAGEMENT/ADMINISTRATION City of Philadelphia, PA Building Inspection Survey Clark County, NV, Building Department Development Service Community Outreach efforts Mecklenburg County, NC, Land Use and Environmental Services Agency Land Use and Environmental Services Copyright
9 PERMITTING 3.3 Staff Information 3.4 Permitting Information Copyright PERMITTING City of Roanoke, VA Building Inspections Quick Response Codes (QR Codes) Clark County, NV Building Department Electronic Permits via Construction Services Online City of Rochester Hills, MI Quality Control Manual System Special Inspection Program City of San Antonio, TX Information Bulletin Standard Operating Procedures (SOP) Call Center Completeness and Assignment Review Team (CAR) for Commercial Intake Training Programs Posting of Plan Review and Inspection Results Copyright 2016 Quality Control Programs 16 8
10 PERMITTING City of Salem, OR Building and Safety Fire Personnel Plans Examiner Plan Review Roundtable 10 Day Guaranteed Turn Around for Single Family Dwelling Customized Permitting Process On-site Plan Review of Tenant Improvement City of Roseville, CA Auditing practices Copyright PLAN REVIEW 3.3 Staff Information 5.0 Plan Reviews Copyright
11 PLAN REVIEW City of Plano, TX Building Inspections Department Electronic Plan Review Clark County, NV Building Department Paperless Plan Submittal via construction Services Online City of Rochester Hills, MI Quality Control Manual System Special Inspection Program City of San Antonio, TX Information Bulletin Standard Operating Procedures (SOP) Call Center Completeness and Assignment Review Team (CAR) for Commercial Intake Training Programs Posting of Plan Review and Inspection Results Quality Control Programs Copyright PLAN REVIEW City of Salem, OR Building and Safety Fire Personnel Plans Examiner Plan Review Roundtable 10 Day Guaranteed Turn Around for Single Family Dwelling Customized Permitting Process On-site Plan Review of Tenant Improvement Mecklenburg County, NC, Land Use and Environmental Services Agency Land Use and Environmental Services City of Phoenix, AZ Online Construction Permit Services Electronic Plan Review Services City of Roseville, CA Auditing practices Copyright
12 INSPECTION 3.3 Staff Information 7.0 Inspections Copyright INSPECTION City of Greensboro, NC Building and Trade Inspections Field Unit City of Roanoke, VA Building Inspections Quick Response Codes (QR Codes) Clark County, NV Building Department Electronic Permits via Construction Services Online City of Rochester Hills, MI Quality Control Manual System Special Inspection Program Copyright
13 INSPECTION City of Aurora, CO Building and Permits Inspection Resulted Automatic Broadcast City of Salem, OR Building and Safety Customized Permitting Process City of Roseville, CA Auditing practices City of San Antonio, TX Information Bulletin Standard Operating Procedures (SOP) Call Center Training Programs Posting of Plan Review and Inspection Results Copyright INSPECTION City of Houston, TX Building Inspection TeleWork Inspection Program Mecklenburg County, NC, Land Use and Environmental Services Agency Land Use and Environmental Services Copyright
14 IAS Contact Information Kellee Fernandez Assistant Accreditation Officer (562) , ext MJC Contact Information Corey Roblee (888) ICC-SAFE, ext Copyright
Session: Best Practices - Lessons Learned from the Building Department
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