VMware vcloud Air Network Program Product Usage Guide Q1 2015

Transcription

1 VMware vcloud Air Network Program Q Contents Overview... 3 VMware vcloud Air Network Program Pricing Model... 4 VMware vcloud Service Provider Bundle Premier-X Plus Edition... 6 VMware vcloud Service Provider Bundle Premier-X Edition... 7 VMware vcloud Service Provider Bundle - Premier Plus Edition... 8 VMware vcloud Service Provider Bundle Premier Edition... 9 VMware vcloud Service Provider Bundle Standard Edition VMware vcloud Service Provider Bundles Comparison Other VMware vsphere and VI3 Products and Operational Details for VMware vcloud Service Provider Bundles and Other Stand-alone Products VMware vcloud Connecter Advanced VMware vrealize Operations Standard VMware vrealize Operations Advanced VMware vrealize Operations Enterprise VMware vrealize Automation Advanced VMware vrealize Automation Enterprise VMware vrealize Log Insight VMware NSX-V VMware vrealize Business Advanced Foundation Package VMware vrealize Business Advanced for Additional Users VMware vrealize Business Advanced for Read Only Users VMware vrealize Business Enterprise Foundation Package VMware vrealize Business Enterprise for Additional Users VMware vrealize Business Enterprise for Read Only Users VMware NSX-MH VMware Virtual SAN VMware vcenter Site Recovery Manager VMware vsphere Data Protection Advanced VMware vfabric Data Director VMware vrealize Hyperic VMware Horizon Enterprise Edition VMware Horizon Advanced Edition VMware Horizon View Standard Edition (Formerly View Premier) VMware Workspace Portal P R O D U C T U S A G E G U I D E / 1

2 VMware Mirage VMware ThinApp Client VMware ThinApp Packager VMware Horizon DaaS Bundle VDI Edition VMware Horizon DaaS Bundle RDSH Edition P R O D U C T U S A G E G U I D E / 2

3 Overview Product Overview This VMware vcloud Air Network Program (formerly called VMware Service Provider Program or VSPP ) is effective for program product usage as of January 12, This VMware vcloud Air Network Program replaces all previous VSPP s. The information provided in this applies to all of the program products and bundles that are available in the VMware vcloud Air Network Program (the Products ) as listed below in the VMware vcloud Air Network Program Pricing Model, and may be updated by VMware at any time. To have access to these Products, a Service Provider must have a valid rental agreement with a VMware Aggregator as of or after January 12, 2015 for the applicable reporting and purchase of VSPP Products. The following product bundles have been added to the VMware vcloud Air Network Program: VMware vcloud Service Provider Bundle Premier-X VMware vcloud Service Provider Bundle Premier-X Plus The following product has been updated in the VMware vcloud Air Network Program: VMware NSX-V is no longer a restricted product Support Overview Support coverage for VMware vcloud Air Network Products is listed in this Guide for each product. Product Support renewal is automated without any request by Service Providers or Aggregators. Product Support is automatically extended for any Service Providers on a contract that are current on payments as of the contract anniversary date. All products are governed by the VMware Support Policies set forth on Support for products will not extend past the End of Support Life for the product. Translation To the extent that this Guide has been translated into any language besides English, the English version of the Guide will prevail over any inconsistencies with a non-english version of the Guide. P R O D U C T U S A G E G U I D E / 3

4 VMware vcloud Air Network Program Pricing Model Service Providers currently able to license under subscription Pricing Model may utilize the following products. All products used must be reported to the Aggregator on a monthly basis. Appendix A lists the naming convention for reporting use of the products. Service Providers with valid contracts on or after December 9, 2014 will have the products with points value listed below delivered in their license portals automatically, unless indicated otherwise. Product Name Points/ Month Charged Per Datacenter & Cloud Infrastructure: VMware vcloud Service Provider Bundle Premier-X Plus 1 GB Reserved RAM (based on average 13 Edition monthly usage) VMware vcloud Service Provider Bundle Premier-X Edition 10 1 GB Reserved RAM (based on average monthly usage) VMware vcloud Service Provider Bundle - Premier Plus 1 GB Reserved RAM (based on average 10 Edition monthly usage) VMware vcloud Service Provider Bundle Premier Edition 7 1 GB Reserved RAM (based on average monthly usage) VMware vcloud Service Provider Bundle Standard Edition 5 1 GB Reserved RAM (based on average monthly usage) Infrastructure & Operations Management: VMware vrealize Operations Standard 2.5 Virtual Machine or OSI VMware vrealize Operations Advanced 6 Virtual Machine or OSI VMware vrealize Operations Enterprise 12 Virtual Machine or OSI VMware vrealize Automation Advanced 7 Virtual Machine or OSI VMware vrealize Automation Enterprise 14 Virtual Machine or OSI VMware vrealize Log Insight 4.5 Virtual Machine or OSI VMware vrealize Business Advanced Foundation Package * 5,133 5 users VMware vrealize Business Advanced for Additional Users * 1,467 5 users VMware vrealize Business Advanced for Read Only Users * users VMware vrealize Business Enterprise Foundation Package * 7, users VMware vrealize Business Enterprise for Additional Users * 1,833 5 users VMware vrealize Business Enterprise for Read Only Users * users VMware NSX-V 20 Virtual Machine VMware NSX-MH * 25 Virtual Machine or OSI VMware Virtual SAN GB of Allocated Capacity VMware vcenter Site Recovery Manager 24 Protected Virtual Machine (VM) VMware vsphere Data Protection Advanced 6 Protected Virtual Machine (VM) Application Platform & Management: VMware vfabric Data Director 80 2 vcpus of provisioned vfabric Postgres Standard Edition databases VMware vrealize Hyperic 15 Machine Desktop & End User Computing Products: VMware Horizon DaaS Bundle VDI Edition * 16 Total Allocated Quota for VDI Connections VMware Horizon DaaS Bundle RDSH Edition * 13 Total Allocated Quota for RDSH Connections VMware Horizon Enterprise Edition 24 Concurrent Connection VMware Horizon Advanced Edition 19 Concurrent Connection VMware Horizon View Standard Edition (Formerly VMware View Premier) 12 Concurrent Connection VMware Workspace Portal 3 Named User VMware Mirage 7 Named User VMware ThinApp Client 2 ThinApp Client VMware ThinApp Packager 1 ThinApp Packager * Requires special qualification process; see details on the product specific page(s). P R O D U C T U S A G E G U I D E / 4

5 Product Specific Usage Information For purposes of this, a Cloud or "Hosted IT Service" means the provision of subscription services created by a Service Provider for its third party customers that: (i) provide access to processing power, computing, storage, networking or software applications from systems that are installed and operated by Service Provider and shared among its customers; and (ii) may only be accessed via the Internet or dedicated network. Licensing Specific Usage Information The VMware vcloud Air Network Program allows for Service Providers to install and use VMware Products on their site as part of a multi-tenant Hosted IT Service. All of the Products must be installed and used solely by the Service Provider on their owned or leased hardware and premises with the following exception: The Site Recovery Manager Protection licenses may be installed on a hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. The VMware vsphere Data Protection Advanced licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. Prior written approval is required from the VMware vcloud Air Network Program Office for any deviation from these installation requirements. Overview Service Providers must report usage of Products to the Aggregator from which they procure the Product license entitlements using the following methods: The VMware vcloud Usage Meter is used to monitor the vcloud Service Provider Bundles, vrealize Operations, VMware Site Recovery Manager, VMware Horizon Workspace and Zimbra Collaboration Server. Service Providers must install the vcloud Usage Meter to monitor and report usage information to their Aggregator. Separate license keys must be identified by the vcloud Usage Meter in order to meter the Cloud Test Demonstration Environment to report usage information to their Aggregator. VMware Site Recovery Manager (SRM) servers must be identified and linked to vcenter Servers in order to report on protected virtual machines. To find out the number of VMs protected by VMware VDP Advanced, use the following command line interface (CLI) command in VMware VDP Advanced locally or remotely via SSH connection: mccli client show --verbose --recursive=true grep 'Virtual Machine' wc l All other Products not supported by VMware vcloud Usage Meter must be manually reported to the Aggregator under the specific data collection process outlined by the Aggregator. The total of these submissions will be used by the Aggregator to calculate the total point usage for the month. See the VMware vcloud Air Network Program Guide for information on the Cloud Test Demonstration Environment. For all products in this guide, unless otherwise stated, usage total consists of the total of all products used. The Service Provider Agreement requires Service Provider to retain certain records relating to usage. Those records include all data used for reporting, including but not limited to the Usage Meter data and reports. All data must be maintained for a minimum of 2 years. P R O D U C T U S A G E G U I D E / 5

6 VMware vcloud Service Provider Bundle Premier-X Plus Edition The VMware vcloud Service Provider Bundle Premier-X Plus Edition provides the key components required to deliver an enterprise-class Cloud service together with management, automation and advanced networking capabilities. The VMware vcloud Service Provider Bundle Premier-X Plus Edition is targeted at Service Providers who want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure, while providing improved SLAs and capturing new revenue streams through add-on services to customers. 13 points per 1 GB Reserved RAM (based on average monthly usage) (GB = 1024 MB) Total points capped at 24 GB of Reserved RAM per virtual machine (see and Operational Details) VMware vrealize Operations Enterprise, including vrealize Operations Manager, vrealize Configuration Manager, vrealize Infrastructure Navigator and vrealize Hyperic VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director VMware vcenter Chargeback Manager VMware NSX-V, which includes logical VPN, logical load balancing and logical switching Service Providers must manually report to their Aggregator all Premier-X Plus Edition usage each month. Support Included VMware Production Level support P R O D U C T U S A G E G U I D E / 6

7 VMware vcloud Service Provider Bundle Premier-X Edition The VMware vcloud Service Provider Bundle Premier-X Edition provides the key components required to deliver an enterpriseclass Cloud service. The VMware vcloud Service Provider Bundle Premier-X Edition is targeted at Service Providers who want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure with robust networking capabilities. 10 points per 1 GB Reserved RAM (based on average monthly usage) (GB = 1024 MB) Total points capped at 24 GB of Reserved RAM per virtual machine (see and Operational Details) VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director VMware NSX-V, which include logical VPN, logical load balancing and logical switching VMware vcenter Chargeback Manager Service Providers must manually report to their Aggregator all Premier-X Edition usage each month. Support Included VMware Production Level support P R O D U C T U S A G E G U I D E / 7

8 VMware vcloud Service Provider Bundle - Premier Plus Edition The VMware vcloud Service Provider Bundle Premier Plus Edition provides the key components required to deliver an enterprise-class Cloud service together with management and automation capabilities. The VMware vcloud Service Provider Bundle - Premier Plus Edition is targeted at Service Providers who want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure, while providing improved SLAs and capturing new revenue streams through add-on services to customers. 10 points per 1 GB Reserved RAM (based on average monthly usage) (GB = 1024 MB) Total points capped at 24 GB of Reserved RAM per virtual machine (see and Operational Details) VMware vrealize Operations Enterprise, including vrealize Operations Manager, vrealize Configuration Manager, vrealize Infrastructure Navigator and vrealize Hyperic VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director VMware vcenter Chargeback Manager VMware vcloud Networking and Security, which includes VPN, load balancing and high availability firewall features VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter please contact VMware Global Support Services. P R O D U C T U S A G E G U I D E / 8

9 VMware vcloud Service Provider Bundle Premier Edition The VMware vcloud Service Provider Bundle - Premier Edition provides the key components required to deliver an enterpriseclass Cloud service. The VMware vcloud Service Provider Bundle - Premier Edition is targeted at Service Providers who want to enable enterprises to extend their data centers to the public cloud with agility, compatibility and security in a multi-tenant infrastructure. 7 points per 1 GB Reserved RAM (based on average monthly usage) (GB = 1024 MB) Total points capped at 24 GB of Reserved RAM per virtual machine (see and Operational Details) VMware vcloud Connector Advanced VMware vsphere Enterprise Plus VMware vcenter Server Standard VMware vcloud Director VMware vcloud Networking and Security, which includes VPN, load balancing and High Availability Firewall features VMware vcenter Chargeback Manager VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter, please contact VMware Global Support Services. P R O D U C T U S A G E G U I D E / 9

10 VMware vcloud Service Provider Bundle Standard Edition The VMware vcloud Service Provider Bundle - Standard Edition provides the key components required to deliver a competitive Cloud service. The VMware vcloud Service Provider Bundle - Standard Edition is designed to enable organizations of all types and sizes to quickly and easily provision public cloud resources, or securely extend their internal virtualized infrastructure into the public cloud, delivering a robust, interoperable and enterprise-class experience. 5 points per 1 GB Reserved RAM (based on average monthly usage) (GB = 1024 MB) Total points capped at 24 GB of Reserved RAM per virtual machine (see and Operational Details) VMware vsphere Enterprise with vnetwork Distributed Switch enabled (Note: The vsphere edition on installation may display as vsphere Standard with vnetwork Distributed Switch; however, this enables the same features as vsphere Enterprise with vnetwork Distributed Switch.) VMware vcenter Server Standard VMware vcloud Director VMware vcenter Chargeback Manager VMware vcloud Usage Meter Support Included VMware Production Level support. If you require support for the vcloud Usage Meter, please contact VMware Global Support Services. P R O D U C T U S A G E G U I D E / 10

11 VMware vcloud Service Provider Bundles Comparison P R O D U C T U S A G E G U I D E / 11

12 Other VMware vsphere and VI3 Products Service Providers may install and use the vsphere Products and VI3 Products listed below in multi-tenant environments if necessary. Service Providers are advised that vcloud Director has not been tested and is not supported for the vsphere Products and VI3 Products. All vsphere Products and VI3 Products listed in this Section are charged at the vcloud Service Provider Bundle Premier Edition rate. Therefore, the vsphere Products and VI3 Products listed below can be used in a multi-tenant Cloud in conjunction with vcenter Server Standard and vcenter Chargeback Manager. 7 points per 1 GB Reserved RAM (based on average monthly usage) (GB = 1024 MB) Total points capped at 24 GB RAM per virtual machine (see and Operational Details) VI3 Products VI3 Foundation VI3 Standard VI3 Enterprise vsphere Products vsphere Standard in multi-tenant environment vsphere Advanced vsphere Enterprise Support Included VMware Production Level support P R O D U C T U S A G E G U I D E / 12

13 and Operational Details for VMware vcloud Service Provider Bundles and Other Standalone Products The information in this section applies to metering the usage of products and bundles in the VMware vcloud Air Network Program. NOTE: This section is a summary of the required information for the vcloud Usage Meter. The complete documentation is available on Partner Central at the following locations: Usage Meter Release Notes Usage Meter User Guide Usage Meter API Guide The vcloud Usage Meter is available for download as a free virtual appliance and licenses under VMware s standard End User License Agreement (EULA): Note: Service Providers must be registered users of the My VMware site in order to download the vcloud Usage Meter. Information the vcloud Usage Meter Collects The vcloud Usage Meter collects the following information on an hourly basis: Time at which data is collected Host DNS name Host RAM (physical memory) vsphere license type Virtual machine vcenter name (optional field for Service Providers that is not included in the detailed billing report) Virtual machine host name (optional field for Service Providers that is not included in the detailed billing report) vram (allocated virtual memory) Billing vram (calculation based on reserved virtual memory and memory cap per virtual machine) Virtual machine CPU (count of virtual CPUs) Virtual machine instance UUID (universal unique identifier) Virtual machine location in vsphere inventory A count of Zimbra mailboxes by edition Horizon Workspace disk usage Collected data is stored in the vpostgres database of the virtual appliance itself. How Information is Sent to Aggregators for Billing Purposes Service Providers report to their Aggregators in the agreed to method between them and the Aggregator. Reports generated by the Usage Meter can be sent to Aggregators, if requested, but are not required to be sent as part of the Program requirements, Note: All data is due to the Aggregator by the date specified in the Aggregator contract. Service Providers must adhere to reporting requirements that are designated in their Aggregator contract. Additionally, Service Providers must use the vcloud Usage Meter to generate their usage report for billing purposes. Information that is Available in the Customer Report The customer report includes the customer name, vsphere license type, if the usage is billable, and the amount of billed vram including memory cap per virtual machine consumed for the month. In addition to the ability to display details in individual customer records, Service Providers also have the ability to filter existing reports (for example, a Detailed Billing Report, Detailed Usage Report, Customer Summary Report, and License Summary Report) with the following filters: P R O D U C T U S A G E G U I D E / 13

14 By customer: o o o Names: Filter based on a single customer, multiple customers, or all customers Country: Filter based on a single country, multiple countries, or all countries Postal Code: Filter based on a postal code, multiple postal codes, or all postal codes By license set: Filter based on one or more user-defined license sets By month/year: Filter based on a single month and year as well as the option to provide a range limited to month and year Figure 1. Sample License Summary Report filtered by month/year P R O D U C T U S A G E G U I D E / 14

15 How To Manage Customer Information In order to prevent an excessive amount of manual data entry, the vcloud Usage Meter enables users to import and export customer lists. Users can also create, read, update, and delete customers and customer relationships to virtual machines with the vcloud Usage Meter. Note: The following italicized sections are applicable only for users of older editions of Usage Meter. Stating with v3.2, Usage Meter calculates this data for Service Providers, so the manual steps described in Italics are not needed How Points Are Calculated on Usage Data (Applicable only when using Usage Meter version older than 3.2) The VMware vcloud Service Provider Bundles are charged as per aggregated reserved RAM usage, and charging is done through a monthly point system where months can have the following number of days: 28-day months = 672 hours 29-day months = 696 hours 30-day months = 720 hours 31-day months = 744 hours The formula for calculating net points is: Net points = (vgb hours X points per 1 GB reserved RAM) / hours per month vgb = Virtual Gigabyte How the Formula Works Points per 1 GB reserved RAM o o o 5 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Standard Edition 7 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Premier Edition 10 points per 1 GB Reserved RAM for VMware vcloud Service Provider Bundle Premier Plus Edition vgb hours are calculated with consideration of floor (minimum value) and ceiling (maximum value) values o o The floor value is equal to a minimum of 50 percent vram reservation. For example, if you set vram reservation below the floor value, to 35%, your usage will be metered at the minimum, viz. 50%. The ceiling value or a 24 GB cap is the maximum value that could be charged. For example, if you are consuming 1 terabyte of vgb hours, then you will only be billed for 24 GB of vgb hours. Example During one 30-day calendar month, a Service Provider uses the vcloud Service Provider Bundle Premier Edition to configure her virtual machine with 16 vgb for 15 days and 48 vgb for the remaining 15 days. The reservation level for the virtual machine is set at 75 percent for the entire month. 15 days x 24 hours x 16 vgb x 0.75 = 4,320 vgb hours 15 days x 24 hours x 24 vgb (48 vgb x 0.75 but capped at 24 GB) = 8,640 vgb hours Total vgb hours = 12,960 vgb hours Total points = 12,960 vgb hours 720 hours/month x 7 points (for Premier) = 126 points The Service Provider must report the usage data provided by the vcloud Usage Meter each month to his or her Aggregator. At the individual product level, the amount reported can be rounded down to the nearest whole number. Follow the steps in this table to calculate what needs to be reported. This is applicable only for Usage Meter version older than 3.2. For Usage Meter 3.2 and later, use the Monthly Product Report instead. P R O D U C T U S A G E G U I D E / 15

16 To report on VMware vcloud Service Provider Bundle Standard Edition VMware vcloud Service Provider Bundle Premier Edition Add-on Products VMware vcloud Service Provider Bundle Premier Plus Edition VMware Infrastructure 3 and individual components of the Service Provider Bundles without standalone pricing. Steps 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise. 3. Apply the formula (5 points per GB reserved vram). 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise Plus. 3. Apply the formula (7 points per GB reserved vram). 1. Run the Product Report. 2. Capture the total usage mapped to vcenter Servers under management. 1. Run the License Summary Report. 2. Capture the total usage for vsphere Enterprise Plus. 3. Apply the formula (7 points per GB reserved vram) for vsphere Enterprise Plus. 4. Run the Product Report. 5. Capture the total usage for vcenter Operation Manager. 6. Apply the formula (3 points per GB reserved vram) for vcenter Operations Manager. 7. Add points from steps 3 and 6 for the total to be reported. 1. Run the License Summary Report. 2. Capture the total usage for the License Server. 3. Apply the formula (7 points per GB reserved vram) regardless of the bundle in use. VMware Products Reported in the Usage Meter The vcloud Usage Meter reports on the following products: VMware vcloud Service Provider Bundles: VMware vsphere Enterprise VMware vsphere Enterprise Plus VMware vcloud Director VMware vcenter Server VMware vrealize Operations VMware Site Recovery Manager VMware Horizon Workspace Zimbra Collaboration Server Standard Edition only All editions other than Standard All editions All editions Premier Plus Edition only All editions When Usage Meter 3.3 or later is Required to Install and Use All Service Providers who are using the VMware Service Provider Bundle Premier Plus Edition are required to use vcloud Usage Meter 3.3 or later. We recommend that all Service Providers install version 3.3 or later of the vcloud Usage Meter to take advantage of customer reporting. At a minimum, Service Providers should be using version 3.3 which automates the monthly usage metering. Version can be upgraded to version only. Usage data from versions 1 and 2.x cannot be uploaded into the new version of the tool. VMware recommends that Service Providers install version 3.3 at the end of the current billing month. What You Need to Do with Usage Data Stored in the vcloud Usage Meter 1.0.x or 2.x.x Service Providers are required to keep usage data collected by the vcloud Usage Meter for a minimum period of three years. It is highly recommended that Service Providers currently using the vcloud Usage Meter 1.0.x or 2.x.x should maintain exports of their monthly reports until the retention period has expired or migrate their usage data by performing sequential updates (from 1.x to 2.x to and so on) until they reach the latest version. P R O D U C T U S A G E G U I D E / 16

17 vcloud Usage Meter Upgrade Requirements Usage Meter supports upgrade from version only. Recommend backing up appliance before upgrade Remove password from configuration to allow for new encryption in version 3.0 virtual appliance Upgrade files from previous versions available on download site: Who to Contact for Technical Issues For technical issues, please refer to the vcloud Usage Meter Community page at For further technical assistance, please contact VMware Global Support Services at A current vsphere or vcloud entitlement is required in order to receive support on the vcloud Usage Meter. P R O D U C T U S A G E G U I D E / 17

18 VMware vcloud Connecter Advanced VMware vcloud Connector helps Service Providers seamlessly manage their customers across the entire cloud environment. Service Providers can experience a comprehensive operations center for their cloud environment. With the advanced edition, the logical boundaries of their customer s data center are extended to the Service Provider s cloud, and the Service Provider can manage a single content catalog across the entire cloud environment. Included in the Premier Plus and Premier Bundles vcloud Connector Advanced vcloud Connector Advanced is included in the Premier Plus and Premier Bundles at no extra points. Support Limitations None P R O D U C T U S A G E G U I D E / 18

19 VMware vrealize Operations Standard VMware vrealize Operations delivers intelligent operations management across physical, virtual, and cloud infrastructures from VMware vsphere and Hyper-V to Amazon Web Services. It correlates data from applications to storage in a unified, easy-to-use management tool that provides control over performance, capacity, and configuration, with predictive analytics driving proactive action, and policy-based automation. The VMware vrealize Operations Standard is applicable to service providers who want vsphere monitoring, performance and capacity optimization. 2.5 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vrealize Operations Manager Actual capabilities of vrealize Operations Manager vary by types of vrealize Operations. As vrealize Operations Standard does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vrealize Operations Standard. vrealize Operations Standard reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vrealize Operations Standard Support Included P R O D U C T U S A G E G U I D E / 19

20 VMware vrealize Operations Advanced VMware vrealize Operations delivers intelligent operations management across physical, virtual, and cloud infrastructures from VMware vsphere and Hyper-V to Amazon Web Services. It correlates data from applications to storage in a unified, easy-to-use management tool that provides control over performance, capacity, and configuration, with predictive analytics driving proactive action, and policy-based automation. The VMware vrealize Operations Advanced is applicable to service providers who want virtual and physical infrastructures operations management capabilities including monitoring, performance, capacity and configuration management. 6 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vrealize Operations Manager VMware vrealize Configuration Manager VMware vrealize Infrastructure Navigator VMware vrealize Hyperic Actual capabilities of vrealize Operations Manager, vrealize Configuration Manager, vrealize Infrastructure Navigator and vrealize Hyperic vary by types of vrealize Operations. As vrealize Operations Advanced does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vrealize Operations Advanced. vrealize Operations Advanced reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vrealize Operations Advanced Support Included P R O D U C T U S A G E G U I D E / 20

21 VMware vrealize Operations Enterprise VMware vrealize Operations delivers intelligent operations management across physical, virtual, and cloud infrastructures from VMware vsphere and Hyper-V to Amazon Web Services. It correlates data from applications to storage in a unified, easy-to-use management tool that provides control over performance, capacity, and configuration, with predictive analytics driving proactive action, and policy-based automation. The VMware vrealize Operations Enterprise is applicable to service providers who want hybrid cloud infrastructure operations management capabilities including OS- and application-level monitoring, performance, capacity and configuration management. 12 points per managed virtual machine or OSI per month, unless used as part of VMware vcloud Service Provider Bundle Premier Plus Edition OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vrealize Operations Manager VMware vrealize Configuration Manager VMware vrealize Infrastructure Navigator VMware vrealize Hyperic Actual capabilities of vrealize Operations Manager, vrealize Configuration Manager, vrealize Infrastructure Navigator and vrealize Hyperic vary by editions types of vrealize Operations. If using vrealize Operations Enterprise as part of vcloud Service Provider Bundle Premier Plus Edition, follow the reporting requirements listed for vcloud Service Provider Bundle Premier Plus Edition. Otherwise, follow the requirements below. As vrealize Operations Enterprise does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vrealize Operations Enterprise. vrealize Operations Enterprise reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vrealize Operations Enterprise Support Included P R O D U C T U S A G E G U I D E / 21

22 VMware vrealize Automation Advanced VMware vrealize Automation provides business agility to service providers by automating the delivery of personalized IT services to end customers. The VMware vrealize Automation Advanced, through a self-service catalog enables end customers to request and manage a wide range of multi-vendor, multi-cloud applications, infrastructure, and custom services. Policy-based governance assures that users receive the right size resources for a given task across the service lifecycle. 7 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vrealize Automation Advanced As vrealize Automation Advanced does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vrealize Automation Advanced. vrealize Automation Advanced reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vrealize Automation Advanced Support Included P R O D U C T U S A G E G U I D E / 22

23 VMware vrealize Automation Enterprise VMware vrealize Automation provides business agility to service providers by automating the delivery of personalized IT services to end customers. The VMware vrealize Automation Enterprise, through a self-service catalog enables end customers to request and manage a wide range of multi-vendor, multi-cloud applications, infrastructure, and custom services. Policy-based governance assures that users receive the right size resources for a given task across the service lifecycle. The product also provides a single solution for application release automation, and support for various DevOps automation tools, abstracted from diverse infrastructure services. It enables customers to model and deploy multi-tier applications to any cloud, reducing deployment time from days to minutes. 14 points per managed virtual machine or OSI per month OSI stands for OS Instance. This measure is used for non-vmware environments, including physical. VMware vrealize Automation Advanced VMware vrealize Application Services As vrealize Automation Enterprise does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vrealize Automation Enterprise. vrealize Automation Enterprise reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vrealize Automation Enterprise Support Included P R O D U C T U S A G E G U I D E / 23

24 VMware vrealize Log Insight VMware vrealize Log Insight delivers automated log management through aggregation, analytics and search, providing operational intelligence and enterprise-wide visibility in hybrid cloud environments. It collects and analyzes all types of machinegenerated log data (such as application logs, network traces, configuration files, messages, performance data and system state dumps). By using vrealize Log Insight with vrealize Operations, service providers can extend operational visibility and proactive management capabilities across their cloud. The product provides flat pricing for unlimited amounts of data per VM or OSI. 4.5 points per managed virtual machine or OSI per month OSI stands for OS Instance, which includes any server with an IP address that generates logs, including network devices and storage arrays. VMware vrealize Log Insight As vrealize Log Insight does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the vrealize Log Insight. vrealize Log Insight reporting consists of two parts: 1. Monthly reporting (manual) on the number of virtual machines or OS instances being monitored for logs 2. Monthly reporting (via Usage Meter) on the vcloud Service Provider Bundle that is installed and being utilized as the basis for vrealize Log Insight Support Included P R O D U C T U S A G E G U I D E / 24

25 VMware NSX-V VMware NSX-V brings virtualization to existing networks and transforms network operations and economics. It enables programmatic creation, provision, snapshotting, deletion and restoration of complex networks in software. The software-based approach reduces the time it takes to provision custom, multi-tier network topologies and enterprise class security services from weeks to seconds, while simplifying processes and reducing CapEx and OpEx for service providers. Thru distributed security model, security profiles for each VM move with VMs and are enforced no matter where the VM is located in; thereby sharing application context across virtual and physical security platforms. The product supports VMware hypervisor only. 20 points per managed virtual machine or OSI per month VMware NSX-V Monthly reporting (manual) to VMware authorized Aggregator Support Note: NSX-V is now available as a part of the VMware vcloud Service Provider Bundle Premier-X Plus Edition and the VMware vcloud Service Provider Bundle Premier-X Edition P R O D U C T U S A G E G U I D E / 25

26 VMware vrealize Business Advanced Foundation Package VMware vrealize Business Advanced Foundation Package automates the processes required to provide cost transparency into the business of IT for IT Finance teams. With comprehensive IT Financial Management capabilities, the vrealize Business Advanced provides full IT costing, IT demand management, IT forecasting and planning, IT showback, IT chargeback, what-if scenarios and IT cost optimization. It also supports the display, comparison and what-if analysis using VMware IT Benchmarking data to model existing cost advantages and future cost savings. 5,133 points for 5 users per month VMware vrealize Business Advanced Foundation Package Monthly reporting (manual) to VMware authorized Aggregator. Additional users to be reported using vrealize Business Advanced for Additional Users or vrealize Business Advanced for Read Only Users product, in the increment of five users. Support Included Limitations This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. P R O D U C T U S A G E G U I D E / 26

27 VMware vrealize Business Advanced for Additional Users VMware vrealize Business Advanced for Additional Users provides additional user licenses for vrealize Business Advanced Foundation Package. 1,467 points for 5 users per month VMware vrealize Business Advanced for Additional Users Monthly reporting (manual) to VMware authorized Aggregator. Additional users to be added in increments of 5 using this product or vrealize Business Advanced for Read Only Users product. Support Included Limitations This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. P R O D U C T U S A G E G U I D E / 27

28 VMware vrealize Business Advanced for Read Only Users VMware vrealize Business Advanced for Read Only Users provides additional read only user licenses for vrealize Business Advanced Foundation Package. 550 points for 5 users per month VMware vrealize Business Advanced for Read Only Users Monthly reporting (manual) to VMware authorized Aggregator. Additional users to be added in increments of 5 using this product or vrealize Business Advanced for Additional Users product. Support Included Limitations This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. P R O D U C T U S A G E G U I D E / 28

29 VMware vrealize Business Enterprise Foundation Package VMware vrealize Business Enterprise Foundation Package Enables service providers to gain transparency and complete control over all IT costs, services and quality. In addition to Cloud Business Management and IT Financial Management capabilities, IT Service Level Management and Vendor Management capabilities enable service providers to set, track, report and analyze IT performance and value measures for all services, vendors and customers, as well as perform root cause and business impact analysis. 7,700 points for 10 users per month VMware vrealize Business Enterprise Foundation Package Monthly reporting (manual) to VMware authorized Aggregator. Additional users to be reported using vrealize Business Enterprise for Additional Users or vrealize Business Enterprise for Read Only Users product, in the increment of five users. Support Included Limitations This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. P R O D U C T U S A G E G U I D E / 29

30 VMware vrealize Business Enterprise for Additional Users VMware vrealize Business Enterprise for Additional Users provides additional user licenses for vrealize Business Enterprise Foundation Package. 1,833 points for 5 users per month VMware vrealize Business Enterprise for Additional Users Monthly reporting (manual) to VMware authorized Aggregator. Additional users to be added in increments of 5 using this product or vrealize Business Enterprise for Read Only Users product. Support Included Limitations This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. P R O D U C T U S A G E G U I D E / 30

31 VMware vrealize Business Enterprise for Read Only Users VMware vrealize Business Enterprise for Read Only Users provides additional read only user licenses for vrealize Business Enterprise Foundation Package. 550 points for 5 users per month VMware vrealize Business Enterprise for Read Only Users Monthly reporting (manual) to VMware authorized Aggregator. Additional users to be added in increments of 5 using this product or VMware vrealize Business Enterprise for Additional Users product. Support Included Limitations This is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 30,000 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product. P R O D U C T U S A G E G U I D E / 31

32 VMware NSX-MH VMware NSX-MH brings virtualization to existing networks and transforms network operations and economics. It enables programmatic creation, provision, snapshotting, deletion and restoration of complex networks in software. The software-based approach reduces the time it takes to provision custom, multi-tier network topologies and enterprise class security services from weeks to seconds, while simplifying processes and reducing CapEx and OpEx for service providers. Thru distributed security model, security profiles for each VM move with VMs and are enforced no matter where the VM is located in; thereby sharing application context across virtual and physical security platforms. The product supports VMware and non-vmware hypervisors. 25 points per VM or OSI per month managed by NSX-MH. Minimum commitment of 250 VMs per month required VMware NSX-MH Monthly reporting (manual) to VMware authorized Aggregator Support Limitations This is a restricted product and only qualifying Service Providers can rent the product from VMware. Contact your local Business Development Manager or partnernetwork@vmware.com for requirements and additional details to rent the product from VMware. P R O D U C T U S A G E G U I D E / 32

33 VMware Virtual SAN VMware Virtual SAN is a radically simple software-defined storage solution optimized for virtual environments that brings an application-centric approach to storage management. Built directly into the vsphere kernel, Virtual SAN provides a new tier of hypervisor-converged storage. The software abstracts and pools internal magnetic disks and flash devices from industry-standard x86 servers to produce a high-performance and resilient shared datastore for virtual machines (VMs). Virtual SAN helps customers reduce Total Cost of Ownership (TCO) through Capital Expenditures (CapEx) and Operating Expenditures (OpEx) savings. Virtual SAN is ideally suited for several use cases in virtual environments such as Virtual Desktop Infrastructure (VDI), test/development, and disaster recovery points per GB per month for allocated capacity The allocated capacity is defined as the storage capacity configured to a virtual machine disk (VMDK). At creation, a virtual machine is assigned one or more VMDKs; the total allocated capacity to the virtual machine is equal to the sum of the allocated capacity to each VMDK. The allocated capacity is the capacity configured to a virtual machine during provisioning, irrespective of: the actual storage consumption (e.g. thin provisioning). the capacity consumed by VM copies created by Virtual SAN for availability purposes. the total raw storage capacity of the Virtual SAN datastore. VMware Virtual SAN As Virtual SAN does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the Virtual SAN product. Virtual SAN system reporting consists of two parts: 1. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for Virtual SAN via Usage Meter. 2. Monthly manual reporting of Virtual SAN per allocated capacity. P R O D U C T U S A G E G U I D E / 33

34 The Allocated Capacity to each virtual machine disk can be found in the vsphere Web Client UI under the Summary tab as shown below. If the VM has several VMDKs, each one will be shown: Support Included Additional Information A hardware independent solution, Virtual SAN can be deployed on a wide range of servers. Customers have two options for deploying Virtual SAN a) Virtual SAN Ready Nodes (pre-validated configurations of servers) and b) a component-based hardware compatibility list that enables customers to pick and choose the components they prefer. More than 150 components and 13 Ready Nodes are certified with Virtual SAN today. The VMware Compatibility Guide for Virtual SAN is accessible at: P R O D U C T U S A G E G U I D E / 34

35 VMware vcenter Site Recovery Manager VMware vcenter Site Recovery Manager (SRM) allows Service Providers to offer reliable disaster recovery protection to their end customers. More information regarding Site Recovery Manager is available online at 24 points per protected virtual machine per month A protected VM is any virtual machine that is part of an SRM protection group, regardless of whether the VM is powered on or off. A license is only required for the VM on the active site, no license is required at the failover site. VMware Site Recovery Manager Enterprise As SRM does not include vcenter Server or vsphere licensing, all use of those products must be reported separately, in addition to the usage of the SRM product. The vcloud Usage Meter must monitor Service Provider licensing on either the protected or failover site. Typically, Service Providers will monitor SRM licenses on the failover site when protecting a customer s private cloud resources. Site Recovery Manager or a Disaster Recovery system reporting consists of three parts: 1. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for SRM or Disaster Recovery on the protected side via Usage Meter. 2. Monthly reporting of SRM usage number of VMs on the protected side. 3. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for SRM or Disaster Recovery on the recovery side via Usage Meter. for SRM usage is done via vcenter 5 (required for SRM 5 and later.) The Service Provider needs to access the vcenter License Manager. That screen provides information on License Capacity as well as Average Usage. The Average Usage can be used as the number of virtual machines on the protected side for SRM versions not supported by the vcloud Usage Meter. Support Included Limitations SRM 5 and later require vcenter 5 and are not compatible with older versions of vcenter. SRM is not compatible with the vsphere Essentials editions and requires vsphere Standard or above. SRM 5 and later require replication between sites. Service Providers can use either vsphere Replication or Array-Based Replication provided by one of VMware s storage partners. In the latter case, a Storage Replication Adapter, provided by the storage vendor, is required for integration between SRM and the storage array. For a list of compatible products with available SRAs, please refer to There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. Service Providers are advised that vcloud Director has not been tested and is not supported for SRM. License Specific Usage Information For the Site Recovery Manager, the licensing limitations associated with the program are modified in the following fashion: The Site Recovery Manager Protection licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. P R O D U C T U S A G E G U I D E / 35

36 VMware vsphere Data Protection Advanced VMware vsphere Data Protection Advanced (VDP Advanced) is a backup and recovery solution with built-in backup data replication. Built for VMware vsphere environments and powered by EMC Avamar, it delivers high-performance data protection through patented variable-length deduplication, and network-efficient, encrypted replication of the backup data. Rapid, assured recovery and simple end-to-end management through vsphere Web Client make vsphere Data Protection Advanced the ideal backup and recovery solution for vsphere. More information regarding VDP Advanced is available online at 6 points per protected virtual machine per month A protected VM is any virtual machine that is protected by a vsphere Data Protection Advanced virtual appliance installed on a licensed vsphere host, regardless of whether the VM is powered on or off. VMware vsphere Data Protection Advanced As VDP Advanced does not include vcenter Server or vsphere licensing; all use of those products must be reported separately, in addition to the usage of the VDP Advanced product. The vcloud Usage Meter must monitor Service Provider licensing on either the protected or failover site. vsphere Data Protection Advanced system reporting consists of three parts: 1. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for VDP Advanced on the protected side via Usage Meter. 2. Monthly manual reporting of VMware VDP Advanced usage number of protected VMs on the protected side. 3. Monthly reporting on the vcloud Service Provider Bundle that is installed and being utilized as the basis for VDP Advanced on the recovery side via Usage Meter. To find out the number of protected VMs by VMware VDP Advanced, use the following command line interface (CLI) in VMware VDP Advanced locally or remotely via SSH connection: mccli client show --verbose --recursive=true grep 'Virtual Machine' wc -l Support Included Limitations VDP Advanced 5.5 requires vcenter 5.1 or later and is not compatible with older versions of vcenter. Service Providers are advised that vcloud Director has not been tested and is not supported with VDP Advanced 5.5. VDP Advanced 5.5 is compatible with vsphere Essentials Plus or above. License Specific Usage Information For the VMware vsphere Data Protection Advanced, the licensing limitations associated with the program are modified in the following fashion: The vsphere Data Protection Advanced licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. P R O D U C T U S A G E G U I D E / 36

37 VMware vfabric Data Director VMware vfabric Data Director enables Service Providers to offer Database-as-a-Service to their customers. VMware vfabric Data Director is targeted at Service Providers that want to enable enterprises to extend the efficiency and agility provided by virtualized infrastructure to the database tier. The first database supported by vfabric Data Director is vfabric Postgres Standard Edition, which is based on and fully compatible with open source PostgreSQL 9.0. Visit the Data Director product page on to learn more. 80 points per 2 vcpus of provisioned vfabric Postgres Standard Edition databases (based on average monthly usage) Included VMware vfabric Data Director VMware vfabric Postgres Standard Edition Other Needed VMware vsphere 5 Enterprise / Enterprise Plus VMware vcenter Server Support Included VMware Production Level support The Service Provider can find the number of provisioned 2vCPU Postgres database licenses at any time on the Data Director licensing page. The licensing page shows both the number of VMs and the number of 2 vcpu licenses, the price applies to the number of 2vCPU licenses. As an example, if Data Director is managing 10 2-vCPU and 5 4-vCPU Postgres databases, the license portal will show a total of 20 2-vCPU licenses being used; and the charge will be 1600 points for the month. It is the Service Provider s responsibility to track and report this information accurately each month. Since vfabric Data Director requires vsphere and vcenter, the Service Provider must monitor and report usage for either the vcloud Service Provider Bundle Premier Edition or the vcloud Service Provider Bundle Standard Edition in addition to the vfabric Data Director usage. P R O D U C T U S A G E G U I D E / 37

38 VMware vrealize Hyperic VMware vrealize Hyperic is an application management product. Through automatic discovery of infrastructure changes and handling of high volumes of metrics, vrealize Hyperic monitors the dynamism and elasticity of Cloud applications. vrealize Hyperic provides visibility into the entire virtualized application stack, allows problems as soon as they occur and provides them with the information to resolve these problems. 15 points per Machine per month VMware vrealize Hyperic Machine is defined, solely with respect to vrealize Hyperic products, as a license to install and use on a Server, a virtual machine or a network device. Therefore, the reporting from the Service Provider needs to be a combination of those three items gathered manually. Support Limitations Installation guides and supported configurations for this product should be reviewed and followed prior to installing vrealize Hyperic. The information is posted at There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. P R O D U C T U S A G E G U I D E / 38

39 VMware Horizon Enterprise Edition VMware Horizon Enterprise Edition is ideal for customers looking to automate the management and delivery of virtual or remote desktops and applications, through a single platform to end users. VMware Horizon Enterprise Edition offers customers all of the benefits of the Horizon Advanced Edition and additionally streamlines management and provisioning with advanced self-service and monitoring capabilities to reduce operating costs and provide IT organizations with the tools to be more responsive to changing business requirements. 24 points per concurrent connection per month VMware Horizon Enterprise (includes View, RDS Hosted Applications, Mirage, and Workspace Portal) VMware App Volumes VMware vrealize Operations for Horizon VMware vcenter Orchestrator Plug-In VMware Virtual SAN for Desktop VMware Fusion Professional Edition VMware ThinApp Client VMware ThinApp Packager VMware Workstation VMware vcenter Server for Desktop VMware vsphere Enterprise Plus for Desktop Service Providers must manually report to their Aggregator all Horizon Enterprise Edition usage each month. Information on the number of concurrent connections is available through the vcenter Server virtual machine count. There is no automated report that keeps track of the maximum concurrent connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. VMware ThinApp Packager and VMware Workstation are for administrator use only. Support P R O D U C T U S A G E G U I D E / 39

40 VMware Horizon Advanced Edition VMware Horizon Advanced Edition is ideal for customers looking to deliver virtual or remote desktops and applications through a single platform to end users. These desktop and application services including RDS hosted applications, packaged applications with VMware ThinApp, SaaS applications, and even virtualized applications from Citrix can all be accessed from one unified workspace to provide end users with all of the resources they want, at the speed they expect, with the efficiency business demands. VMware Horizon Advanced Edition offers customers all of the benefits of the Horizon View Standard Edition and additionally extends the power of virtualization with virtual compute and virtual storage to drive down costs, enhance the user experience, and deliver greater business agility. 19 points per concurrent connection per month VMware Horizon Advanced (includes View, RDS Hosted Applications, Mirage, and Workspace Portal) VMware Virtual SAN for Desktop VMware Fusion Professional Edition VMware ThinApp Client VMware ThinApp Packager VMware Workstation VMware vcenter Server for Desktop VMware vsphere Enterprise Plus for Desktop Service Providers must manually report to their Aggregator all Horizon Advanced Edition usage each month. Information on the number of concurrent connections is available through the vcenter Server virtual machine count. There is no automated report that keeps track of the maximum concurrent connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. VMware ThinApp Packager and VMware Workstation are for administrator use only. Support P R O D U C T U S A G E G U I D E / 40

41 VMware Horizon View Standard Edition (Formerly View Premier) VMware Horizon View Standard Edition is an ideal solution to deliver simple powerful Virtual Desktop Infrastructure (VDI) with great user experience. VMware Horizon View Standard Edition hosted desktops eliminate the burden for customers of running and managing their desktops in-house. Service Providers can use VMware Horizon View Standard Edition to provide their customers with access (through a secure Internet connection) to a fully customizable desktop from any location, or on any compatible device, with the same user experience as on traditional PCs. 12 points per concurrent connection per month VMware View Manager (with View Composer and Persona Management) VMware ThinApp Client VMware ThinApp Packager VMware Workstation VMware vcenter Server Desktop VMware vsphere Enterprise Plus for Desktop Service Providers must manually report to their Aggregator all Horizon View Standard Edition usage each month. Information on the number of concurrent connections is available through the vcenter Server virtual machine count. There is no automated report that keeps track of the maximum concurrent connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. VMware ThinApp Packager and VMware Workstation are for administrator use only. Support P R O D U C T U S A G E G U I D E / 41

42 VMware Workspace Portal Service Providers can simplify the customer experience and reduce the customer s IT costs by combining applications into a single enterprise-class aggregated workspace, securely delivered on any device, with VMware Workspace Portal. 3 points per named user per month VMware Workspace Portal Service Providers must manually report to their Aggregator all Workspace Portal usage each month. There is no automated report that keeps track of number of named users at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. For every user reported, the Service Provider will be billed an incremental 3 points. Support Limitations None P R O D U C T U S A G E G U I D E / 42

43 VMware Mirage VMware Mirage hosted image management solution eliminates the burden for customers of running and managing their desktops in-house. Service Providers can use Mirage to provide their customers with access (through a secure Internet connection) to a fully customizable desktop and laptop from any location, or on any compatible device, with the same user experience as on traditional PCs. 7 points per named user per month VMware Mirage Bundle (Desktop Recovery + Repair and Image Management) Service Providers must manually report to their Aggregator all Mirage usage each month. There is no automated report that keeps track of number of named users at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. For every user reported, the Service Provider will be billed an incremental 7 points. Support Limitations None P R O D U C T U S A G E G U I D E / 43

44 VMware ThinApp Client With ThinApp, an entire application and its settings can be packaged into a single executable that Service Providers can deploy to a range of Windows operating environments on either a physical desktop or a virtual machine. The applications are isolated from each other and the Operating System to ensure there are no application-to-application conflicts or application-to-operating system conflicts. This solution fits into any environment and allows Service Providers to help customers run legacy and new applications side by side. For example, older applications on Windows XP can be packaged and deployed by the Service Provider on Windows 7. 2 points per ThinApp Client per month VMware ThinApp Client The Service Provider must manually report to their Aggregator all ThinApp Client usage each month. The maximum number of clients used in the month must be included in the report. Support Limitations ThinApp Client does not include the ThinApp Packager or Workstation. Service Providers will need to install and report usage for at least one seat of VMware Horizon View Standard Edition or VMware Horizon DaaS Bundle(s) in order to use ThinApp Client licenses. All the limitations of Horizon View Standard Edition or VMware Horizon DaaS Bundle(s) listed in this document shall apply to that installation. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. P R O D U C T U S A G E G U I D E / 44

45 VMware ThinApp Packager VMware ThinApp Packager is a tool for the administrator to help package applications into ThinApp executables. 1 point per ThinApp Packager per month VMware ThinApp Packager The Service Provider must manually report to their Aggregator all ThinApp Packager usage each month. The maximum number of Packagers used in the month must be included in the report. Support Limitations ThinApp Packager is for administrator use only and does not include the ThinApp Client or Workstation. Service Providers will need to install and report usage for at least one seat of VMware Horizon View Standard Edition or VMware Horizon DaaS Bundle(s) in order to use ThinApp Packager licenses. All the limitations of Horizon View Standard Edition or VMware Horizon DaaS Bundle(s) listed in this document shall apply to that installation. There is no automated usage reporting tool available for this product. Service Providers must gather and report all usage manually. P R O D U C T U S A G E G U I D E / 45

46 VMware Horizon DaaS Bundle VDI Edition VMware Horizon DaaS Bundle is the market leading solution providing Service Provider with a low cost, subscription-based, multitenant, multi-datacenter and secure Desktop-as-a-Service solution. Designed to address enterprise-class scale, the solution also provides simplicity and ease-of-use from large to small customers. Horizon DaaS Bundle allows enterprises to create or extend their Virtual Desktop Infrastructure (VDI) footprint without increasing the financial burden of infrastructure management and ownership. Service Provider can provide enterprises with a fully customizable desktop service accessible via the Internet or dedicated network from any location, on any compatible device and with the same user experience as traditional on premise PCs. This edition of the Horizon DaaS Bundle applies only to VDI Desktop and Application workloads. 16 points per Total Allocated Quota for VDI Connections per month VMware Horizon DaaS Platform which includes right to host VDI desktop and applications (Windows Client OS, Windows Server OS, Linux OS) 1 VMware ThinApp Client VMware ThinApp Packager VMware Workstation VMware vcenter Server for Desktop VMware vsphere Enterprise Plus for Desktop Service Providers must manually report the total allocated quota for VDI connections associated with the use of the Horizon DaaS Bundle VDI Edition to their Aggregator each month. This data shall include the aggregate total quota allocation of the Horizon DaaS Bundle VDI Edition as well as the name, total quota allocation, and zip code or country code for each Hosting Customer. Information on the number of total allocated quota for VDI connections is available through the billing API in Horizon DaaS Platform. For Horizon DaaS Bundle VDI Edition, it is the total number of VMs that can be powered on for all tenants based on Desktop Model Quotas. There is no automated report that keeps track of the total allocated quota for VDI connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. ThinApp Packager and Workstation are for administrator use only. Support Limitations The Horizon DaaS Bundle VDI Edition is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 10,800 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com on requirements and additional details to rent the product from VMware. The Horizon DaaS Bundle VDI Edition licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. For VMware and 3rd party component compatibility, refer to the Horizon DaaS Platform blueprint. 1 Use of VMware Horizon DaaS Platform is subject to the End User License agreement located at: P R O D U C T U S A G E G U I D E / 46

47 VMware Horizon DaaS Bundle RDSH Edition VMware Horizon DaaS Bundle is the market leading solution providing Service Provider with a low cost, subscription-based, multitenant, multi-datacenter and secure Desktop-as-a-Service solution. Designed to address enterprise-class scale, the solution also provides simplicity and ease-of-use from large to small customers. Horizon DaaS Bundle allows enterprises to create or extend their Virtual Desktop Infrastructure (VDI) footprint without increasing the financial burden of infrastructure management and ownership. Service Provider can provide enterprises with a fully customizable desktop service accessible via the Internet or dedicated network from any location, on any compatible device and with the same user experience as traditional on premise PCs. This edition of the Horizon DaaS Bundle applies only to Remote Desktop Session Host (RDSH) Desktop and Application (i.e. Terminal Services Session-based) workloads. 13 points per Total Allocated Quota for RDSH Connections per month VMware Horizon DaaS Platform which includes right to host session desktop and applications (Windows Server OS with RDSH) 2 VMware ThinApp Client VMware ThinApp Packager VMware Workstation VMware vcenter Server for Desktop VMware vsphere Enterprise Plus for Desktop Service Providers must manually report the total allocated quota for RDSH connections associated with the use of the Horizon DaaS Bundle RDSH Edition to their Aggregator each month. This data shall include the aggregate total quota allocation of the Horizon DaaS Bundle RDSH Edition as well as the name, total quota allocation, and zip code or country code for each Hosting Customers. Information on the number of total allocated quota for RDSH connections is available through the billing API in Horizon DaaS Platform. For Horizon DaaS Bundle RDSH Edition, it is the total number of RDSH sessions allocated to all tenants based on Session Model quotas. There is no automated report that keeps track of the total allocated quota for RDSH connections at this time, so it is the Service Provider s responsibility to track and report this information accurately each month. ThinApp Packager and Workstation are for administrator use only. Support Limitations The Horizon DaaS Bundle RDSH Edition is a restricted product and only qualifying Service Providers can rent the product from VMware. Only Service Providers with a valid 10,800 point or higher contract are eligible to start with qualification process. Contact your local Business Development Manager or partnernetwork@vmware.com on requirements and additional details to rent the product from VMware. The Horizon DaaS Bundle RDSH Edition licenses may be installed on hosting customer s premises as long as Service Provider controls all hardware and administration associated with the hosted environment. For VMware and 3rd party component compatibility, refer to the Horizon DaaS Platform blueprint. 2 Use of VMware Horizon DaaS Platform is subject to the End User License agreement located at P R O D U C T U S A G E G U I D E / 47

48 VMware vcloud Air Network Program Appendix A For reporting purposes here are naming conventions for all products in the VMware vcloud Air Network Program Pricing Model Product Name Commercial Naming Convention U.S. Federal Naming Convention VMware vcloud Premier-X Plus Service Provider Bundle VMware vcloud Premier-X Plus Service Provider Bundle U.S. Federal VMware vcloud Premier-X Plus Service Provider Bundle VMware vcloud Premier-X Service Provider Bundle VMware vcloud Premier-X Service Provider Bundle U.S. Federal VMware vcloud Premier-X Service Provider Bundle VMware vcloud Premier Plus Service Provider Bundle VMware vcloud Premier Plus Service Provider Bundle U.S. Federal VMware vcloud Premier Plus Service Provider Bundle VMware vcloud Premier Service Provider Bundle VMware vcloud Premier Service Provider Bundle U.S. Federal VMware vcloud Premier Service Provider Bundle VMware vcloud Standard Service Provider Bundle VMware vcloud Standard Service Provider Bundle U.S. Federal VMware vcloud Standard Service Provider Bundle VMware vrealize Operations Standard VMware vrealize Operations Standard U.S. Federal VMware vrealize Operations Standard VMware vrealize Operations Advanced VMware vrealize Operations Advanced U.S. Federal VMware vrealize Operations Advanced VMware vrealize Operations Enterprise VMware vrealize Operations Enterprise U.S. Federal VMware vrealize Operations Enterprise VMware vrealize Automation Advanced VMware vrealize Automation Advanced U.S. Federal VMware vrealize Automation Advanced VMware vrealize Automation Enterprise VMware vrealize Automation Enterprise U.S. Federal VMware vrealize Automation Enterprise VMware vrealize Log Insight VMware vrealize Log Insight U.S. Federal VMware vrealize Log Insight VMware vrealize Business Advanced Foundation Package VMware vrealize Business Advanced Foundation Package U.S. Federal VMware vrealize Business Advanced Foundation Package VMware vrealize Business Advanced for Additional Users VMware vrealize Business Advanced for Additional Users U.S. Federal VMware vrealize Business Advanced for Additional Users VMware vrealize Business Advanced for Read Only Users VMware vrealize Business Advanced for Read Only Users U.S. Federal VMware vrealize Business Advanced for Read Only Users VMware vrealize Business Enterprise Foundation Package VMware vrealize Business Enterprise Foundation Package U.S. Federal VMware vrealize Business Enterprise Foundation Package VMware vrealize Business Enterprise for Additional Users VMware vrealize Business Enterprise for Additional Users U.S. Federal VMware vrealize Business Enterprise for Additional Users VMware vrealize Business Enterprise for Read Only Users VMware vrealize Business Enterprise for Read Only Users U.S. Federal VMware vrealize Business Enterprise for Read Only Users VMware NSX-V VMware NSX-V U.S. Federal VMware NSX-V VMware NSX-MH VMware NSX-MH U.S. Federal VMware NSX-MH VMware Virtual SAN VMware Virtual SAN U.S. Federal VMware Virtual SAN VMware Site Recovery Manager Enterprise VMware Site Recovery Manager U.S. Federal VMware Site Recovery Manager VMware vsphere Data Protection Advanced VMware VDP Advanced U.S. Federal VMware VDP Advanced VMware vfabric Data Director VMware vfabric Data Director U. S Federal VMware vfabric Data Director VMware vrealize Hyperic VMware vrealize Hyperic U.S. Federal VMware vrealize Hyperic VMware Horizon DaaS Bundles VMware Horizon DaaS Bundle VDI Edition Not Applicable VMware Horizon DaaS Bundle RDSH Edition VMware Horizon Enterprise Edition VMware Horizon Enterprise U.S. Federal VMware Horizon Enterprise VMware Horizon Advanced Edition VMware Horizon Advanced U.S. Federal VMware Horizon Advanced VMware Horizon View Standard Edition VMware Horizon View Standard U.S. Federal VMware Horizon View Standard VMware Workspace Portal VMware Workspace Portal U.S. Federal VMware Workspace Portal VMware Mirage VMware Mirage U.S. Federal VMware Mirage VMware ThinApp Client VMware ThinApp Client U.S. Federal VMware ThinApp Client VMware ThinApp Packager VMware ThinApp Packager U.S. Federal VMware ThinApp Packager VMware, Inc Hillview Avenue Palo Alto CA USA Tel Fax Copyright 2015 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMware vcloud Air Network Q1_2015 FINAL 09/14