Virtustream Managed Services Drive value from technology investments through IT management solutions. Tim Calahan, Manager Managed Services

Transcription

1 Virtustream Managed Services Drive value from technology investments through IT management solutions Tim Calahan, Manager Managed Services

2 Virtustream Managed Services Your partner in delivering IT as a Service Business Driven Customer Centric Operation Expertise Operations Transformation Partner Operational Flexibility Through ITaaS Business Agility And Transparency Customer Success Is Top Priority Focused On Understanding Your Business And IT Operations Proactively Manage And Improve The IT Environment Extensive Expertise In Cloud Operations Deep Understanding Of ITIL Methods and Processes Trusted, Certified Professionals 2

3 Continuum of operational IT as a Service aligned to the needs of your business FOUNDATION MANAGED SERVICES Continuum of Remote Monitoring, Change Management, Reporting & Performance Management STANDARD MANAGED SERVICES Pre-scoped Managed Services Backed With Enterprise-level SLAs ADVANCED MANAGED SERVICES Fully Customized, Comprehensive, Managed Services Enterprise Hybrid Cloud Big Data Platform as a Service Agile Continuous Delivery Legacy IT Backup and Recovery Converged Infrastructure Management Storage Infrastructure Management 3

4 Virtustream Managed Services coverage Services across infrastructure, platform and applications INFRASTRUCTURE Storage Backup Disaster Recovery PLATFORM Neutrino Enterprise Hybrid Cloud Native Hybrid Cloud APPLICATIONS Pivotal Cloud Foundry Big Data SAP HANA 4

5 Infrastructure Virtustream Managed Services for storage, backup and disaster recovery Business Driven. Engage with a strategic partner to deliver ITaaS and tailor support to your business requirements Customer-Centric. Proactive approach to IT operations with a focus on customer requirements enables continuous improvement via delivery excellence Operational Experts. Extensive storage and backup experience combined with proven governance and process methodology provides operational excellence. Technology Experts. Trained, certified managed service professionals trained on EMC storage and backup technologies ensure a successful engagement 5

6 Platform Managed Services for EMC Neutrino, Enterprise & Native Hybrid Cloud Manage multiple infrastructure and cloud architectures. Skilled team to augment staff in managing diverse technology footprints, private and public hybrid clouds leveraging standard and repeatable frameworks. Provide ITaaS to end users. Leverage standard templates to ease consumption and charge back and showback functions, as well as monitor and manage workloads on/off premise. Support for tenant operations and new cloud processes. Support for each customer in a multi-tenant cloud deployment, providing cloud service lifecycle management and automation to deliver an efficient cloud. 6 6

7 Applications Managed Services for SAP HANA, Pivotal Cloud Foundry & Big Data Flexibility & Consumption Based Approach. Service catalog allows clients to select and parameterize the offerings they use, ordering the services they need (OS/DB/Basis) at just the levels they require. Best-in-class People. Resources concentrated in one location with sufficient breadth and depth of experience to increase availability, stability, and performance. Application Platform Expertise. Domain expertise across EMC Federation products and services give clients maximum return on investment On-demand provisioning of experts to improve ongoing effectiveness of a client s cloud based information technology assets, lowering maintenance costs of applications by 20 40%. Application Automation and Innovation. Access to an ever growing suite of tools that offer self healing and hands off administration. 7

8 Single source for Managed Services End-to-end management & operation of EMC Federation, 3 rd -party technologies Customer 8 3 rd Party Vendors Partners

9 Team skills summary Professional, certified experts 9

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