Business Continuity Planning
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1 Business Continuity Planning The Unexpected Happens Be Ready Copyright -Business Survival Partners, llc All Rights Reserved
2 RISK 2
3 Risks to National Security A secure and resilient Nation with the capabilities required across the whole community to prevent, protect against, mitigate, respond to, and recover from the threats and hazards that pose the greatest risks Presidential Policy Directive 8 Private Sector Preparedness (PS - Prep) Congress authorized a voluntary private sector preparedness certification program based on recommendations of the 911 Commission Act of 2007 (Title IX a section of Public Law / PS-Prep) 3
4 Business Financials One of the first victims 4
5 Copyright -Business Survival Partners, llc All Rights Reserved 5
6 Disasters Impact People Financials Technology Operations Facilities & Assets Reputation 6
7 What is Business Continuity Planning? Respond Restore Recover 7
8 Why Business Continuity Planning? Strategic Business Value Employee Safety Trust - Customers & Investors Standards of Care & Due Diligence Survival - Financial Stability / Faster incident response 8
9
10 The Time To PrePare Before
11 Continuity - a Business Issue Copyright -Business Survival Partners, llc All Rights Reserved 11
12 Business Continuity Plan 10 - Professional Practices Copyright -Business Survival Partners, llc All Rights Reserved 12
13 Program Initiation & Management Emergency Management Team Copyright -Business Survival Partners, llc All Rights Reserved 13
14 Incident Response Team Chain of Command
15 Risk Evaluation & Controls People Business Unit Level Compliance Supply Chain Enterprise Level Reputation Policy & Procedures Information Technology Security Copyright -Business Survival Partners, llc All Rights Reserved 15
16 Risk Evaluation & Controls - What Could Happen? Identify & Prioritize - Critical Business Functions What is essential to your operations? What critical process or systems are important. Why? How long can you operate if a critical function is damaged? If key personnel are unavailable? Evaluate Risks What has occurred in the past? Risk related to building design or location? What can be done to mitigate risk?
17 Handling Risk Copyright -Business Survival Partners, llc All Rights Reserved 17
18 Business Impact Analysis General Operations Information Procedures & Standards Risk Management & Insurance Contacts & Licenses Technical Documentation 18
19 MTR = Mean Time to Recovery ٠ Actual time that elapsed RTO = Recovery Time Objective ٠ Maximum time of unavailability RPO = Recovery Point Objective ٠ How much data can be lost MTD = Maximum Tolerable Downtime Copyright -Business Survival Partners, llc All Rights Reserved ٠ Catastrophic level of downtime 19
20 Every Business Disruption not a Smoking Hole 20
21 Disruptive Events Just how bad is it? Emergency Hazard / Vulnerability Disruption Disaster 21
22 Business Impact Analysis Copyright -Business Survival Partners, llc All Rights Reserved Probability: 1 = Low Probability 10 = High Probability Impact: 1 = Low Impact 10 = High Impact Probability * Impact = Risk Level 22
23 Business Continuity Strategies Multiple Multiple Sites Enterprise Enterprise Single Site Business Unit Only Enterprise & Business Unit Process Level Copyright -Business Survival Partners, llc All Rights Reserved 23
24 Resiliency by Design
25 Availability Maintenance Operations
26 Disaster Recovery Plan Technology Survival Playbook One Line Verification & Update Design Audit & Asset Inventory Short Circuit & Breaker Coordination Study Arch Flash Analysis Power Quality Assessment IR Scans - Grounding Test - Harmonic Load Analysis Breaker & Load Bank Testing 26
27 27
28 28
29 29 Data Center - Critical Power Path Copyright -Business Survival Partners, llc All Rights Reserved
30 Sample Workflow : E-Commerce Basic Black Box - Process Map 30
31 Critical Process Map Sample Map Copyright -Business Survival Partners, llc All Rights Reserved 31
32 Emergency Response & Operations Incident Response Plan Emergency Operations Center OSHA / TOSHA Emergency Action Plan Fire Prevention Plan Emergency First Aid Copyright -Business Survival Partners, llc All Rights Reserved 32
33 Building: Accessible EOC location: On-Site Building: NOT Accessible EOC location: Off-Site - Close Location Building: NOT Accessible EOC location: Off-Site - Distant Location Building: NOT Accessible EOC location: Off-Site - Virtual Copyright -Business Survival Partners, llc All Rights Reserved 33
34 Business Continuity Plan Business Survival Playbook Copyright -Business Survival Partners, llc All Rights Reserved 34
35 TCP / IP - 4 th Utility HVAC - SNMP / BACnet Lighting Systems - MODBUS Security / IPS - HTTP / TCP - IP Building Management - MODBUS Energy Management - LonMark Fire Control System - DTMF / TCP-IP Copyright -Business Survival Partners, llc All Rights Reserved 35
36 Copyright -Business Survival Partners, llc All Rights Reserved 36
37 Industrial Control Systems Cyber Emergency Response Team ( ICS-CERT )
38 Operational Readiness Exercise Audit Maintain Copyright -Business Survival Partners, llc All Rights Reserved 38
39 Crisis Communications Respond Restore Recover 39
40 Public Relation Messages - Proceed With Caution 40
41 Coordination : external agencies 41
42 No Plan? Here s how to get started Meet with external agencies Assess and document - Capabilities & Hazards Review codes & regulations that impact your company Identify critical operations / Dependencies List potential emergencies / Human impact 42
43 Use What s Available Expand current incident response / EH&S plans Leverage to build conceptual business case Identify core responsibilities Safety of personnel Statutory & Regulatory requirements Operational & contractual commitments Establish your team / Roles & responsibilities Create & document clear chain of command Provide command & control structure - Crisis Communications Establish Emergency Operations Center capabilities 43
44 Build a Conceptual Business Case Start like any other project Identify objectives, scope of work, assumptive budget & conceptual business case Insure alignment of project with business objectives Identify critical resources & inter-dependencies Keys to Success: Acquire support of multiple members of management Present conceptual business case in terms of: Capital Expenditures or Operating Expenses Implications: Moving forward vs. Not moving forward Impact on Critical Resources 44
45 Engaging Executive Management Identify your executive team s Business Vision - Driving the process - Primarily focused on the implications Implications - Four General Motivators - Governance - Policy & Procedure Driven - Compliance - Statutory & Regulatory Framework Driven - Technological - Service Continuity & Recovery Driven - Resilience / Revenue - Availability & Recovery of Critical Operations What are their most important motivators? Speak their language Copyright -Business Survival Partners, llc All Rights Reserved 45
46 Business Resiliency Business Resiliency & Individual Preparedness Prepare your family for emergency situations Develop employee preparedness training programs Establish mutual assistance agreements Join or create joint action committees within your company Copyright -Business Survival Partners, llc All Rights Reserved 46
47 Thank You The Unexpected Happens Be Ready Presented by: Rob Preininger
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