Incident Response Services
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1 Services Enhanced with Supervised Machine Learning and Human Intelligence Empowering clients to stay one step ahead of the adversary. Secureworks helps clients enable intelligent actions to outsmart and outwit the adversary, minimizing the duration and impact of a cyber incident. Client Benefits Get elite Incident Management and Response expertise to complement your team and its capabilities Detecting Threats Faster, With More Accuracy, In Any Environment Threat intelligence supports all aspects of our services portfolio. Combining supervised machine learning and human intelligence gives us unparalleled insight into the threat landscape across any technology, any environment, anywhere. Whether you are dealing with an incident on-premises or in a public, private, or hybrid cloud computing infrastructure, our team of security experts are equipped to support you. Our team of experts can help clients with planning prior to an incident and also help manage and eradicate threats when an incident occurs inside your unique environment. The Secureworks Counter Threat Unit (CTU ) Research Team, analysts, engineers and consultants actively share through an open feedback loop the latest intelligence on emerging threats and trends. Malware analysis and reverse engineering provide further intelligence and context to the threat. As a result, clients receive sharper, more effective response support when a security incident does occur. How It Works The Secureworks practice helps you prepare for, respond to and recover from even the most complex and large-scale security incidents. Before We show you how to build a response plan and how to gain unmatched visibility before an incident occurs. During We provide rapid containment and eradication of threats leveraging supervised machine learning and human intelligence during an incident. After Our elite team of consultants will analyze and guide you through the aftermath, and how to avoid an incident in the future. Minimize the disruption, time-to-respond and impact caused by a breach Establish an Incident Response plan based on recognized standards and best practices Optimize your overall readiness and performance during a security breach Prevent disclosure of sensitive information and show leadership that risk is being effectively mitigated
2 Proactive Services Before a Cyber Incident Emergency Services During & After a Cyber Incident Plan Review & Development Remote/Onsite Plan Review Plan & Playbook Incident Coordination Incident Surveillance Incident Management Risk Assessment Response Workshops & Exercises Incident Digital Response Forensics Plan & Review Malware & Analysis Development Digital Forensics Analysis Malware Analysis & Reverse Engineering Tabletop Exercises Functional Exercises First Responder Training Briefings & Workshops Incident Management Retainer Services Proactive Whether you want to review and test an existing response plan, or develop one, we can help. Experienced consultants will conduct a detailed assessment of your existing documentation, personnel and procedures. We can recommend improvements to your plan, ensuring you are prepared against any type of cyber incident. Response Plan Review and Developments Secureworks security consultants help you develop an effective response plan, also known as a Cybersecurity Plan (CIRP), based on IT security best practices. We know every organization is unique and we tailor each plan to fit the requirements of your organization. Your response plan or CIRP will detail what needs to happen so you and your team can respond quickly and effectively during a cyber incident, and minimize the impact to your organization. In addition, your response plan or CIRP will reflect the latest intelligence we ve discovered that addresses the types of threats and scenarios of greatest concern to your organization. Incident Management Risk Assessment Incident Management Risk Assessment is a service that reviews your existing documentation, personnel and procedures and identifies gaps in these procedures. We then provide recommendations to enhance your plan s overall effectiveness when an incident occurs. Secureworks provides end-to-end support before, during, and after a security incident.
3 DATA SHEET Incident Management Retainer To ensure your organization has the right resources in place should a security incident occur, the Incident Management Retainer guarantees fast availability of our elite team to help you contain, mitigate and recover from the incident. The service provides immediate support through our Security Operations Center (SOC) and onsite support unmatched globally: Arrival in less than 36 hours onsite U.S. and U.K. In-transit within 48 hours for international clients The retainer service is not just an insurance policy that guarantees you the top expertise is available when you need it; it s an opportunity to heighten the capabilities of your team. Unused retainer hours can be redeemed for Proactive services as well as Surveillance OSINT (open source intelligence) Information Brief and Threat Intelligence Briefings services from the Secureworks Threat Intelligence Portfolio. We will contact you when you are approaching your anniversary to help you use your remaining hours. Workshops and Exercises While the development of a sound plan is a critical step, testing the plan is necessary to determine how well you will react and respond to an active incident. Secureworks can facilitate the creation and assessment of Testing procedures. Testing is offered in several formats, and our experts will provide analysis and results for integration into future exercises. Our elite team of consultants will work with you to determine the best training to test your response plan. We are committed to help you develop a program of activity that ensures you are continually building assurance into your security practices. Tabletop Exercises Tabletop exercises are designed to validate roles, responsibilities, coordination and decision-making. Our security experts will design and conduct plausible simulated exercises to evaluate your team s performance. After discussing how your team would respond to the simulated scenario, our consultants will provide detailed feedback and recommendations for improvement. Functional Exercises Functional exercises allow personnel to validate their operational readiness for incidents by performing their duties in a real-life simulated manner. Functional exercises are designed to exercise the roles and responsibilities of specific team members and procedures in one or more functional aspects of a plan.
4 The Human Element The Secureworks practice applies our elite intelligence on threat actor tradecraft to every engagement. This intelligence provides valuable context to the threat its purpose, origin and how to effectively eradicate it from your environment. First Responder Training How your employees respond during an incident is critical. Every action performed should aid in containing an incident and collecting key data. We provide First Responder training to ensure the chain of command is notified properly and your employees know how to put your existing plan into action. Briefings and Workshops The Secureworks Briefings and Workshops services help you review lessons learned from previous incidents, the overall preparedness of your program, or provide guidance on topics of interest that fall within the domain of Services. We work with you to determine relevant content to cover during these sessions. This ensures your team gains insights on specific actions recommended to protect your unique environment. Emergency Incident Response When an incident occurs, your goal is to minimize business disruption, financial impact, regulatory fines and penalties, data loss and recovery time. Secureworks Emergency Incident Response consultants are quickly available remotely to begin risk assessment, so no time is wasted managing and containing the threat. We leverage multiple services, technologies and resources, as well as our latest threat intelligence to ensure complete eradication. Upon containment and mitigation, key findings will be delivered to decision makers with guidance for legal and regulatory resolution. Remote/Onsite Our consultants can manage and assist with rapid containment and eradication of threats, remotely or onsite. We work with our clients to assess, understand, and handle each unique incident while minimizing the duration and impact of a security breach.
5 Incident Coordination Secureworks support can also provide advisory services in the analysis and coordination of incidents. During an incident response, we often work with the executive, legal, and public relations teams, as well as other key stakeholders. Our role is to give these key stakeholders independent information and opinions derived from the evidence presented by our incident handling activities. This key role helps you manage the cost and impact of a cyber incident. Incident Surveillance In order to gain insight into the adversary s source and methods, Secureworks will attempt to: Find specific references to client assets affected by the current attack within underground communications Identify specific references to client assets in attack tools or malware kits Research historic proprietary and public data regarding targeted attacks against client assets Monitor and analyze underground communications pertaining to the active attack Digital Forensics & Malware Analysis Our consultants are equipped to leverage forensic tools, code analysis and reverse engineering to get you the answers you need. We work with your security team to ensure we have the necessary hardware and code required to determine the methods used by the adversary and the extent of damage from the incident. Digital Forensic Analysis Using a variety of forensics tools, Secureworks can capture and analyze data stored in a combination of the following formats: Hard Drives* Random Access Memory CD/DVD Thumb Drive storage Mobile Credit/Debit Card Skimmers Other formats that are reasonable for analysis * Hard drive recovery services may not be available globally. In some incident scenarios for example, some insider attacks remote forensics can be sufficient to meet your needs. Malware Analysis and Reverse Engineering If your environment has been affected by mobile malicious code such as Trojans, worms, viruses, or an unknown type, such as a zero-day exploit, Secureworks can attempt to reverse engineer the code to better understand the code s behavior and the impact to your business and data. This service is provided in concert with incident handling, should the incident warrant the need. Code analysis can also be done remotely as a standalone service. If code analysis is necessary, Secureworks can produce a short technical document outlining the nature of the malicious code.
6 Our Delivery. Our Promise. Reporting Methods Following identification of a security incident, Secureworks will partner with you to navigate proper documentation of the incident. This latter phase can entail specific legal procedures for the proper handling of evidence for any future proceedings. This is a critical step after any incident to meet certain regulatory requirements and also support law enforcement s ability to apprehend and prosecute the parties responsible for the attack. Post-Mortem Analysis At your request, we ll arrange quarterly conference calls to review lessons learned from past incidents, and the overall preparedness of your Incident Response program. We will discuss process and capability improvements so that incident handling is as efficient and effective as possible. Return to Normal Business Operations After the immediate threat of an incident has been contained, focus shifts to eradicating all traces of the threat and recovering impacted systems. Proper and thorough removal is essential. Our goal is to equip all IT staff with the knowledge to fully address any security weakness in their environment. This eliminates the likelihood of a threat returning days later due to not addressing all potential vulnerabilities in an environment. Armed with intelligence, visibility across 4,400 clients and experiences working hundreds of engagements annually, our Secureworks security consultants know where to look for threats operating in your network. As a result, our experts can help you completely eradicate the threat from your environment and get your operations back to normal as quickly as possible. Meet Your Compliance Obligations Our experts understand that you have compliance obligations surrounding a cyber incident. We help your compliance, privacy and legal teams make sense of the impact that the breach had, so intelligent decisions can be made to meet your obligations. About Secureworks Secureworks (NASDAQ: SCWX) is a leading global cybersecurity company that keeps organizations safe in a digitally connected world. We combine visibility from thousands of clients, aggregate and analyze data from any source, anywhere, to prevent security breaches, detect malicious activity in real time, respond rapidly, and predict emerging threats. We offer our clients a cyber-defense that is Collectively Smarter. Exponentially Safer. For more information, call to speak to a Secureworks security specialist. secureworks.com IR_DS_A18_EN
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