VMware 2010 vsphere Promotion. Frequently Asked Questions. Promotion Details

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1 Frequently Asked Questions Promotion Details Q: What is the current offer? With this promotion, when you purchase VMware vsphere you can now extend the benefits of virtualization across the datacenter and through to the desktop for greater cost savings; better reliability, efficiency and security; and a superior end user experience. With every order of VMware vsphere Enterprise Plus or an Acceleration Kit that includes Enterprise Plus or an upgrade to vsphere Enterprise Plus, you are eligible to receive 50 free seats of View Premier add ons and 15 VMs of VMware CapacityIQ. The offer includes 1 Year Production Support and Subscription (SnS) on VMware View Premier Add on and VMware CapacityIQ. If your order includes vsphere Standard, vsphere Advanced, vsphere Enterprise, an upgrade to any of these vsphere Editions, or any vsphere Acceleration Kit you will be eligible to receive 15 VMs of CapacityIQ. The offer includes 1 Year Production SnS on VMware CapacityIQ. Q: What is the timeframe for this promotion? A] When you purchase vsphere Enterprise Plus or upgrades to vsphere Enterprise Plus between August 9, 2010 and December , you will be eligible to receive a promotion code which you can redeem for these free licenses. Promotion codes must be redeemed within 60 days from the day they are sent. Q: What is included in the View Premier Add ons that will be included for free as part of this promotion? A] The View Premier Add on seats will include the latest version of: VMware View Manager with VMware View Composer VMware ThinApp (client and packager) VMware Workstation Q: What is the benefit of VMware View? A] VMware View allows you to extend the benefits of virtualization from the datacenter to the desktop for greater cost savings, better reliability, efficiency and security and a superior end user experience. Q: What is the benefit of using VMware View with vsphere Enterprise Plus? A] VMware vsphere serves as the platform for VMware View, and as a result, IT organizations can extend the benefits of industry leading cloud computing platform to the desktop. Q] The View bundle is limited to orders of vsphere Enterprise Plus, upgrades to vsphere Enterprise Plus, and upgrades to Enterprise Plus Acceleration Kits. Is there a detailed SKU list posted? A] Yes. Please refer to complete list of SKUs below. Q] If I buy through a channel partner will my orders be eligible? A] Orders placed through VMware resellers are eligible for this promotion. This promotion is not available for any products procured from an OEM partner and is not applicable to Enterprise License Agreements (ELAs). Q] This promotion has a maximum of 3 qualifying orders of vsphere Enterprise Plus per customer. Can you define customer in this case?

2 A] For the purposes of this promotion, customer is defined as an entity that has a unique customer name. For example: if there are 4 orders from a customer with the same name (regardless of the address), only 3 of the 4 orders will receive the View and CapacityIQ bundles. Redemption Q] How will the license keys be provided? A] You will receive a promotion code on or before December 15 th, 2010, which is redeemable for the license key at the vmware.com online store. Promotion codes must be redeemed within 60 days from the day they are sent. Q] Who will be the recipient of the with the promo code? A] The promotional will be sent to the person listed as the company contact listed on your VMware order. Q] What do I do if I lost my promo code? A] Please send a customer service request link to: and include your VMware Order ID. We will resend the promo code that was issued to you. Q] What happens if I don t redeem my code before it expires on February 15, 2010? A] The promo codes are only good for a limited time. If you do not redeem the code prior to its expiration, we will not be able to issue you a new code. Q] Can I get temporary keys for this promotion offering today? A] No. CapacityIQ licenses will be fulfilled within 30 days of general availability of the next version or within 30 days of when you place the order, whichever comes later. The View Premier bundle will be fulfilled within 30 days of general availability of the next version or within 30 days of placing the order, whichever comes later. Support Q] What Support and Subscription (SnS) is included as part of the CapacityIQ and View Premier Add On Bundles? A] When you redeem the promotion code for the View and CapacityIQ bundles, you will automatically receive one year of VMware Production Support at no charge. Q] When will the Support and Subscription (SnS) start on this View or CapacityIQ bundle? What happens after the first year? A] Your SnS agreement will begin on the day VMware fulfills the CapacityIQ or View Promotion Bundle (typically the day you redeem the promo code) and will end one year from that date. Approximately 90 days from the expiration of the agreement, you will receive a quote to renew at then current list prices. Q] Once I redeem the promo code and install the license keys, how do I receive support? A] When you redeem the promo code a 1 year support agreement will be created. The Primary License Administrator can add additional Support Administrators to the agreement via the Contract Management portal. Q] Who can I contact if I have questions?

3 A. Please contact your VMware authorized reselling partner or VMware account representative if you have any questions.

4 List of SKUs with eligibility on Promotion Part Number Federal Part Number Product Cap IQ 1.5 Promo VS4 ADV AK C VS4 ENT PL AK C VS4 MS AK C VS4 MS AK VS4 2VM ENT PL UG PL UG VS4 ESXi ADV UG VS4 ESXi ENT PL UG VS4 ESXi STD UG VS4 N1K UG VS4 STD ADV UG VS4 ADV ENT PL UG ADV UG ENT PL U VS4 STD ENT PL UG VS4 ADVT EPL AK UG VS4 2VM ENT PL PL VS4 ESXi ADV VS4 ESXi ENT PL VS4 ESXi STD VS4 N1K VS4 STD ADV VS4 ADV ENT PL ADV ENT PL U C VS4 STD ENT PL VS4 ADVT EPL AK VS4 ADVT MS AK VS4 ADV C VS4 ADV VMware vsphere 4 Advanced for 1 processor (Max 12 cores per processor) Yes No VS4 ENT C VS4 ENT VMware vsphere 4 Enterprise for 1 processor (Max 6 cores per processor) Yes No VS4 ENT PL C VS4 ENT PL VMware vsphere 4 Enterprise Plus for 1 processor (Max 12 cores per processor) Yes Yes VS4 N1K BUN C VS4 N1K BUN Vmware vsphere 4 Enterprise Plus for 1 processor with Cisco Nexus 1000V Bundle Yes Yes VS4 STD C VS4 STD VMware vsphere 4 Standard for 1 processor (Max 6 cores per processor) Yes No C VMware vsphere 4 Standard Plus Data Recovery for 1 processor (Max 6 cores per processor) Yes No CISCO N1K C CISCO N1K Cisco Nexus 1000V for Vmware vsphere 4 Enterprise Plus for 1 processor Yes Yes VS4 ADV AK VS4 ENT PL AK VS4 ADVT MS AK UG VMware Advanced Acceleration Kit for 6 processors (Includes vsphere Advanced for 6 Processors, 1 vcenter Server Foundation) Yes No VMware Enterprise Plus Acceleration Kit for 8 processors (Includes vsphere Enterprise Plus for 8 Processors, 1 vcenter Server Standard) Yes Yes VMware vsphere Midsize Acceleration Kit for 6 processors Yes No Upgrade: VMware vsphere Standard with VMotion & Storage VMotion to vsphere Upgrade: VMware vsphere Enterprise to vsphere Enterprise Plus for 1 Processor Yes Yes Upgrade: VMware vsphere Hypervisor to VMware vsphere Advanced for 1 Processor Yes No Upgrade: VMware vsphere Hypervisor to VMware vsphere Upgrade: VMware vsphere Hypervisor to VMware vsphere Standard for 1 Processor Yes No Upgrade: vsphere Enterprise to Enterprise Plus with Cisco Nexus 1000V Yes Yes Upgrade: VMware vsphere Standard to vsphere Advanced for 1 Processor Yes No Upgrade: VMware vsphere Advanced to vsphere Enterprise Plus for 1 Processor Yes Yes Upgrade: VMware vsphere Standard Plus Data Recovery to vsphere Advanced for 1 Processor Yes No Upgrade: VMware vsphere Standard Plus Data Recovery to vsphere Upgrade: VMware vsphere Standard to vsphere Enterprise Plus for 1 Processor Yes Yes Upgrade: VMware vsphere Advanced or Advanced with Training Acceleration Kit to vsphere Enterprise Plus Acceleration Kit for 8 processors (No PSO in upgrade) Yes Yes Upgrade: VMware vsphere Advanced or Advanced with Training Acceleration Kit to vsphere Midsize Acceleration Kit for 6 processors (No PSO in upgrade) Yes No View 4.5 Promo

5 VS4 ENT AK VS4 ENT AK UG Upgrade: VMware Infrastructure Enterprise Acceleration Kit to vsphere Enterprise Plus 8 CPU Acceleration Kit Yes Yes VS4 ESPL AD AK VS4 ESPL AD AK UG Upgrade: VMware vsphere Essentials Plus Bundle to vsphere Advanced Acceleration Kit for 6 processors Yes No VS4 ESPL MS AK VS4 ESPL MS AK UG Upgrade: VMware vsphere Essentials Plus Bundle to vsphere Midsize Acceleration Kit for 6 processors Yes No VS4 FND AK VS4 FND AK UG Upgrade: VMware Infrastructure Foundation Acceleration Kit to vsphere Advanced Acceleration Kit (No PSO in upgrade) Yes No VS4 FND MS AK VS4 FND MS AK UG Upgrade: VMware Infrastructure Foundation Acceleration Kit to vsphere Midsize Acceleration Kit for 6 processors Yes No VS4 MID AK VS4 MID AK UG Upgrade: VMware Infrastructure Midsize Acceleration Kit to vsphere Enterprise Plus Acceleration Kit Yes Yes VS4 STD AK VS4 STD AK UG Upgrade: VMware Infrastructure Standard Acceleration Kit to vsphere Advanced Acceleration Kit (No PSO in upgrade) Yes No VS4 STD MS AK VS4 STD MS AK UG Upgrade: VMware Infrastructure Standard Acceleration Kit to vsphere Midsize Acceleration Kit for 6 processors Yes No VS4 ADV A Academic VMware vsphere 4 Advanced for 1 processor (Max 12 cores per processor) Yes No VS4 ENT A Academic VMware vsphere 4 Enterprise for 1 processor (Max 6 cores per processor) Yes No VS4 ENT PL A Academic VMware vsphere 4 Enterprise Plus for 1 processor (Max 12 cores per processor) Yes Yes VS4 STD A Academic VMware vsphere 4 Standard for 1 processor (Max 6 cores per processor) Yes No A Academic VMware vsphere 4 Standard Plus Data Recovery for 1 processor (Max 6 cores per processor) Yes No VS4 2VM ENT Academic Upgrade: VMware vsphere Standard with VMotion & Storage VMotion to vsphere VS4 ADV ENT Academic Upgrade: VMware vsphere Advanced to vsphere Academic Upgrade: VMware vsphere Enterprise to vsphere VS4 ESSL ESSL VS4 ESXi ADV UG A VS4 ESXi ENT VS4 ESXi STD UG A VS4 STD ADV UG A ADV UG A ENT PL U A VS4 STD ENT VS4 STD STD DR UG A PL UG PROMO PL UG PROMO Academic Upgrade: VMware vsphere 4 Essentials Bundle to vsphere Essentials Plus Bundle for 3 hosts (Max 2 processors per host and 6 cores per processor) Yes No Academic Upgrade: VMware vsphere Hypervisor to VMware vsphere Advanced for 1 Processor Yes No Academic Upgrade: VMware vsphere Hypervisor to VMware vsphere Academic Upgrade: VMware vsphere Hypervisor to VMware vsphere Standard for 1 Processor Yes No Academic Upgrade: VMware vsphere Standard to vsphere Advanced for 1 Processor Yes No Academic Upgrade: VMware vsphere Standard Plus Data Recovery to vsphere Advanced for 1 Processor Yes No Academic Upgrade: VMware vsphere Standard Plus Data Recovery to vsphere Academic Upgrade: VMware vsphere Standard to vsphere Academic Upgrade: VMware Data Recovery add on to vsphere Standard for 1 Processor Yes No Upgrade: VMware vsphere Enterprise to vsphere Enterprise Plus PROMO for 1 Processor Yes Yes

6 Summary: List of Kits, Editions eligible for different Promotions is as below. List Cap IQ 1.5 View 4.5 Editions Standard Yes No Advanced Yes No Enterprise Yes No Enterprise Plus Yes Yes Enterprise Plus with Cisco Nexus 1000 Yes Yes ROBO No No Kits Standard Acceleration Kit Yes No Advanced Acceleration Kit Yes No Midsize Acceleration Kit Yes No Ent Plus Accl. Kit Yes Yes Upgrades to Essentials Plus No No ROBO No No Standard Yes No Advanced Yes No Enterprise Yes No Enterprise Plus Yes Yes Standard Acceleration Kit Yes No Advanced Acceleration Kit Yes No Midsize Acceleration Kit Yes No Ent Plus Accl Kit Yes Yes Ent Plus with Cisco Nexus 1000 Yes Yes