Emergency Response for Demand Response Transportation Systems
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1 Emergency Response for Demand Response Transportation Systems Trapeze Rapid Response North America Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
2 Introduction Every transit system deals with a variety of incidents which impede regular service (from accidents to floods). Demand Response agencies must react in a dynamic manner to ensure customer safety, satisfaction and operational efficiency. It is critical to be able to respond quickly and efficiently in the face of adverse operational conditions. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
3 Disruption and Emergency Types A general service disruption is one which significantly affects regular operation of transit in that the affected area is either temporarily unusable or severely compromised. These require DR vehicles to avoid the interference zones. Examples include: Major traffic accidents Road closures Protests/Rallies Parades and planned events A localized emergency is one which may require evacuation / avoidance from a neighborhood to elsewhere within the service area. Examples may include: Toxic gas leak from a rail car or plant Broken water main Widespread/Suspicious Power Outage Bomb Threat Tornado A regional disaster, by contrast, is one that affects the entire service area. Regional disasters are, of course, the most serious. Examples may include: Hurricane Earthquake Volcano Major terrorist attack Homeland Security Advisory Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
4 Frequency vs. Complexity Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
5 National Response Framework 1 Incident creation Federal assistance and reimbursement Incident response planning and activation Incident assessment 3 2 Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
6 TCRP Paratransit Emergency Preparedness Handbook: Capabilities Assessment Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
7 Joint Field Office Established for Natural Disasters Helps Integrate the Joint Field Office Sections Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
8 Frequency for Surveyed Transit Agencies Trapeze Interest Gauging Survey 63 Respondents Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
9 Manual Response Prevalence Trapeze Interest Gauging Survey 63 Respondents Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
10 TO SOLVE THESE PROBLEMS: TRAPEZE RAPID RESPONSE Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 10
11 Decision Support System for Demand Response Emergency Management Map-Based Emergency and Incident Management Emergency Intelligence and Dynamic Response Emergency Communications and Evacuation Requests Processing Reporting and Tracking for Federal Reimbursement Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 11
12 Example Incident Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
13 Step 1 Define the Incident Area Pre-Defined or realtime creation of incident zones. This could be done via real-time sources like RSS weather feeds. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 13
14 Potential Incident Mapping Process 1 2 Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
15 Step 2 Auto Cancel Inbound Journeys Incoming trips are automatically canceled. Clients and stakeholders are notified. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 15
16 Step 2 Auto Cancel Inbound Journeys Clients and stakeholders are notified via IVR, SMS, Web, Social Media, etc. Clients can respond with status updates. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 16
17 Step 3 Get Clients Home Outgoing trips are returned to delivery locations outside of the emergency area. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 17
18 Step 4 Destination Within Disaster Area (riders already enroute) Outgoing trips with drop-off locations inside the emergency area must be transported to safety. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 18
19 Step 5 Reroute to Shelters (includes clients with home affected) Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 19
20 Incident Management Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
21 Map-Based Incident Management Filter Evacuating On Way Out Safe Real-time views on map with visual information for holistic map-based management. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
22 Potential Incident Management Process Filter Evacuating On Way Out Safe Filters based on vehicle status can help focus on certain critical areas of the evacuation. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
23 Step 6 Inter-Shelter Movement Clients are rerouted to alternate evacuation centers located outside the emergency area as needed. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 23
24 Step 6 Inter-Shelter Communication Information about family members is shared in cases where reunion is impossible or impractical. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 24
25 Step 7 Return Clients Home Clients must be returned home upon emergency or disaster resolution. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 25
26 Step 8 Reporting and Reimbursement $ If applicable, federal/state reimbursement can be obtained for a well documented evacuation. Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 26
27 Why is it important? TCRP Report 150: Paratransit Emergency Preparedness Handbook Officially Released MAP21: PUBLIC TRANSPORTATION EMERGENCY RELIEF PROGRAM SECTION 5324 Recent events: Hurricane Sandy/Isaac/shootings, etc New recommended APTA SSI protocols for security Standard for First Responder Familiarization of Transit Systems Standard for General Guidance of Transit Incident Drills and Exercises Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
28 How does it help agencies? Gives agency a visual, holistic view of how the Demand Response system is responding to the emergency, and highlights critical areas Streamlines operations and allows for focused tasks on critical stakeholders and assets Keeps agency in the know of the system, making them more ready for unexpected events Allows agencies to plan ahead with What-If scenarios Automates communication process with stakeholders (clients, drivers, shelters) Automates the logistical planning for client pickups and vehicle routes Permits agencies to store audit information about the response effort for maximum federal reimbursement Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
29 Questions? Copyright 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. March 22,
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