switchcommunications seamless communication for your business

Transcription

1 switchcommunications seamless communication for your business

2 completecommunications Switch Communications provide a complete range of voice and data solutions, tailored to the exact priorities of your organisation. Consultancy PROJECT MANAGEMENT Our customers and their needs lie at the heart of everything we do. This is why we have developed a state of the art platform, designed specifically to deliver bespoke solutions, that meet the individual needs of our customers. Switch Communications are experts in both voice and data technologies with a 20 year heritage in a rapidly evolving industry delivering on premise and virtualised cloud based platforms. We link voice and data technologies, provide telecommunications services and unlike many other service providers, truly understand the importance of providing a full range of services. From concept through design, project management, installation and training Switch Communications team of skilled professionals will work with you to ensure that the voice and data solutions you choose are right for your business, give you the best return on investment and enable you to focus on your own growth whilst gaining the best possible value from technology and IT services, now and into the future. Switch Communications aims to be a strategic business partner working closely with its customers, connecting people with technology, systems and clouds, through managed voice and data services. Switch Communications consultants provide expertise and advice to ensure you get the solutions your business needs, on time and within budget. From the outset your project is in a safe pair of hands. Prince2 qualified project managers will take your solution through technical validation, delivery, installation and testing. Service Management CERTIFICATION We provide each customer with a unique managed solution that meets their individual needs. Our Network and Data Centres are supported 24/7/365 and provide a safe environment for your communications with encryption, resilience, physical security and disaster recovery options. Our sales, pre-sales and support staff are all fully qualified in their areas of expertise holding certifications and qualifications from the leading vendors. In addition as a business we have secured QMs, BSI, ISO9001, ISO14001 and ISO27001 certifications The ITIL mark is trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The PRINCE2 mark is trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. FS EMS IS

3 Unified Communications Maximise your investment and ensure quality, delivery of voice, data and multimedia traffic. 4 Unified Communications provide real-time integration of business applications over a single communications architecture to deliver feature rich, cost effective and future proof communication solutions. Switch Communications are industry experts in the delivery of voice solutions, with over 20 years experience. We embrace changes in the communications market and continually develop our services to meet the changing needs of our Corporate, Medium and Small Enterprise customers. Switch Communications provide a range of solutions, cloud based and on premise, to meet the individual needs of our customers. Switch Communications holds the highest level of accreditation from the leading manufacturers. Unified Communications improve operational efficiency with advanced features such as Instant Messaging and CTI, enabling the integration of voice services and customer databases. It transforms the way mobile workers communicate, giving them access to information on the road that was previously only available in the office and smart features, such as simultaneous ringing and number presentation choices, enable the mobile device to become an extension of your phone system. Unified Communications delivers a real ROI for businesses. Whether you are looking for a Unified Communication Solution, Contact Centre functionality or a simple telephone system, we have a range of on-premise systems and cloud based products capable of delivering a solution to meet your specific requirements. Switch Communications solutions are based on industry leading technologies and equipment. Our expertise in data and voice communications provide you with a one stop shop for consultancy, implementation and support. Voice Connectivity Our voice solutions deliver the highest levels of call quality and support whether you choose Analogue, ISDN or SIP connections. Each connection is supported 24/7 by our Core Network and Data Centres to provide, quality, security, resilience, back-up and disaster recovery. Virtual Numbers Virtual numbers can help you monitor your business. With a choice of 03, 08 and geographic dialling codes you can give a local presence or a Freephone number, take your number with you when you move and benefit from a range of features that enable you to quickly and easily divert your calls. Virtual Numbers We supply, install and maintain on-premise and cloud based telephony solutions. Hardware can be located on our customers premises or in our purpose built data centres, with 24x7x365 support on site. We are able to provide advice and recommendations to ensure you get the right solution. Contact Centres Improve your customer service with contact centre technology. Quickly and easily review and report on your Queue status and Agent activity. Our Contact Centre Software helps you manage your business with reports on Calls in Queue, Abandoned Traffic, Average Answer Times, Busy Overflows and Agent Statistics and availability. 5

4 Project & Service Management Qualified Prince2 project managers work closely with our Service Management team to get your service delivered on time, in budget and to your specification. At Switch Communications we understand the importance of delivering your solution on time and within budget. Each solution is immediately allocated to one of our Prince2 qualified project managers who will contact you to ensure you know who is dealing with your project and more specifically, will take responsibility for the timely and efficient delivery of your services. Our Work In Progress (WIP) project queue is strictly monitored to ensure all internal and external SLA s are met and that equipment and services are sourced and provisioned in the correct order and delivered to the engineering teams on time. We keep our customers informed of the progress of the project at every stage of the delivery process and will liaise with you to find a suitable time for installation, that is least disruptive to your business. Prince2 ITIL Once installed and approved by your business, the project team work closely with our service team to monitor and manage your installation and ensure your project continues to deliver on your requirements and expectations. A team of highly skilled and qualified UK based engineers in our service centre care for over 1,500 customers 24hrs a day 365 days a year and manage a team of field based engineers who visit our customer premises to provide on-site support. Each product and service is covered by strict SLA s. Direct access to your service enables us to provide preventative maintenance and fix issues often before they affect your business. From the outset you know your network is in safe hands. Validation Your project manager will validate your order and talk through your requirements to check they have a complete understanding of your needs and expectations. Testing Our on premise staging platform offers a prebuilding, programming and testing facility for your solution, so you can be confident it will be fully operational when delivered to site. Service Our Network Operations Centre provides support and monitoring 24x7x365 of your solution and remote diagnostics to enable us to identify and fix faults. The PRINCE2 mark is trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL mark is trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The PRINCE2 mark is trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 6 FS EMS IS

5 Line Rentals Online Billing 0800 Numbers Call Routing 03 Numbers Fax to Unified Communications Fraud ProtectionVoiceSafe Free Conferencing Lines and Calls Improve communication with inbound and outbound call packages that deliver real savings and easy to read call data. Line rental and call packages from Switch Communications deliver real 12 savings and can improve communications with your suppliers and customers. Switch Communications provide cost effective Analogue, ISDN and SIP rentals. Transferring your line rentals and existing BT services is easy and once transferred you will immediately benefit from our enhanced billing services and graphical reports showing both inbound and outbound call activity. SIP Trunks are rapidly replacing ISDN lines and transferring to SIP doesn t have to involve expensive upgrades to, or replacement of, your telephone system. Switch Communications ISDN replacement service is designed to use the existing ISDN interface in your system to deliver the cost savings and flexibility offered by SIP. Outbound call packages are designed to suit the needs of your business, small or large, single or multi-site and homeworkers can benefit from your business discounts. We can tailor packages to suit your individual requirements, dependent on call volumes and destinations and ensure the highest call quality by only using Tier 1 carriers. Inbound services can improve the way you communicate with your suppliers and customers and give your business a local, national or international presence, in a location where you do not have a physical office. Reporting and statistics available on Inbound Services are an ideal way measure the success of marketing campaigns. Calls can easily be routed to any UK number and pre-defined call routing plans activated based on time of day and call volumes. Inbound numbers can be retained regardless of your geographical location, making relocating of your business easier. Line Rentals Fully supported and cost effective Analogue, ISDN and SIP connections. Ask about ISDN replacement for businesses looking to move to SIP. Outbound Voice Contact us for a free call audit and we will deliver a report with no obligation showing you exactly where you can make savings. Inbound voice Inbound voice services improve the performance of your business and offer you more flexibility in how you present you company to the outside world, with geographic (01/02) and non-geographic (08/03) numbers that can be manageable online, from any device. 8 9

6 IP Connectivity Switch Communications is able to deliver single site and multi-site networks with internet connectivity designed to meet the unique needs of your business. Switch Communications deliver highly scalable, flexible and resilient WAN, LAN and MPLS networks with secure Internet services. Our Network Planning Our design architects provide expertise on all your LAN/ WAN/MPLS requirements and are skilled in delivering unique networks based on each customer s individual needs. Switch Communications are a Tier 2 ISP with a wealth of knowledge and experience in providing highly scalable, flexible and resilient connections for voice and data. Our team of consultants offer advice on the best connections for your business from a single broadband connection through to LAN, WAN and MPLS networks, with internet breakout for mission critical applications. Inter-connects across the globe enable us to connect you to anywhere using the most relevant carrier and detailed network performance information enables us to make recommendations on the best performing networks in your area. Once connected to our Network the Management Centre provides 24/7 management to ensure maximum performance. The Switch Communications network utilises Cisco and Juniper at the core and is built across resilient data centres with interconnects with Tier 1 network operators to offer a true carrier grade infrastructure. As an Internet Service Provider (ISP) we can offer you end to end network solutions for your business. Your network provides an important gateway to access applications that allow you to do business with your customers simply, easily, efficiently and in the most profitable way. At Switch Communications we take the time to understand your company and its drivers to develop internet access and MPLS solutions tailored to you. Broadband We offer traditional broadband services, ADSL Max, ADSL2+, Annex M and next generation Fibre based services delivering faster download and upload speeds, all provided with a standard or enhanced router according to the needs of your business. Ethernet Our Ethernet and EFM circuits deliver reliable, scalable and uncontended services with increased speed and higher SLA s for point to point connections and internet breakout. Networking Using the carefully selected connections, we are able to create a private Wide Area Network for your business which can also include a core network managed firewall to safeguard your business from external threats

7 Devices We offer all the latest technology to suits the varying needs of staff and their job roles. Packages Our packages are tailored to the needs of our customers to give maximum coverage and the right devices. Integration We offer advice and support to ensure your mobile solution works alongside your in house technology for data sharing and Unified Communications. Mobility Mobility is essential to the modern business simplifying communications and delivering data on the move. Switch Communications are experts in mobile communications and offer expertise and advice across a range of products and services to help you integrate your mobile workers. Devices Choose from a wide range of tablets, smartphones, rugged phones, standard handsets and data dongles to suit the needs of your workforce. We will help you get the right combination of mobile devices and voice, data and text packages to meet the needs of your business. Each customer has different needs and at Switch Communications we can create a package for you that will give maximum coverage and the devices you require with Voice, Data and text bundles per user or shared across multiple users. We provide a choice of Pay Monthly, Pay as you Go and SIM only deals that can be tailored to suit your requirements. A wide range of devices are available including rugged phones, smartphones, tablets and standard handsets to meet the varying needs of the modern workforce along with accessories including car kits, headsets and insurance. Our consultants can offer advice and recommendations to help you choose the right mobile services for your business now and into the future. When you choose Switch Communications for your mobile services, transition of your service is simple, transferring your number is seamless and our support team are available to help with the set up of your new devices. Networks Our relationships with the leading network providers mean we are able to offer services with coverage and contract terms to meet the needs of your business. Service We understand the importance of mobility and provide a range of accessories including car kits, headsets and insurance to keep your business moving

8 Data Centre We provide scalable, first class hosting services in the leading UK Data Centres. Switch Communications understands that its Network Connectivity and Data Centres are crucial to the successful delivery of our Co-Location services. Our Network is built on a fully protected core network which delivers complete diversity to ensure industry leading service levels. Data Backup Keep your data backed up and safe. Determine your back-up strategy based on how critical your data is, including live back-ups for mission critical data. Our flexible approach starts from a single U to full purpose built suites. Customers benefit from comprehensive support including full intelligent remote hands with our Cisco trained engineers available to help you through any problem, at any time of day or night. Our Data Centres provide safe, secure, resilient environments for your equipment with VESDA systems providing early warning smoke detection, independent power and cooling for each module, N+1 transformers and dual power feeds. In the event of fire or external emergency the entire data centre or specific areas can be locked down. Physical security includes perimeter fencing, manned security access gates monitored 24x7x365 days a year, electric locks, access card readers in all areas, biometric fingerprint access and photographic ID. Racks are kept locked and aisles are monitored by cameras with motion detection and off site recording. Businesses can have access to data centres 24/7 365 days a year and we ensure that only authorised contacts have access to your equipment. Remote hands and eyes are provided 24x7 to carry out basic operation. Remote management, monitoring and reporting enables you to completely manage your systems without visiting the site. We operate 5 data centres across the UK. Our primary Data Centres are very well connected and contain over 450 racks of expansion space. Disaster Recovery Disaster recovery is about more than just backing up your data, it is how you reach that data in the event that adverse weather conditions or catastrophic failure of IT systems prevent normal working practices. Data Centre Rationalisation As you grow so does your IT estate. Wastage and inefficiencies creep in even on the most tightly managed estate and technologies become outdated. Our specialist consultants can offer an independent review of your estate, provide recommendations and help implement those recommendations ensuring that we design a solution according to your current and future planned requirements. Co-Location Our data centres across the UK provide a safe, secure and resilient environment purpose built to house your mission critical data and equipment. 24/7 environment, security and remote monitoring gives you peace of mind that enables you to focus on growing and running your business

9 VOICE DATA HOME OFFICE / REMOTE WORKER DISASTER RECOVERY VOICE DATA VOICE VOICE DATA VOICE DATA SATELLITE OFFICE DATA HEAD OFFICE MOBILE Cloud Our services are built on a multi-site resilient architecture and deliver first class network connectivity. Switch Communications provide the infrastructure services you need as a business to support your move to the cloud. We are experts in Infrastructure as a Service (IaaS) and have a proven heritage in Platform as a Service (PaaS). Private, hybrid and public cloud services from Switch Communications give you the freedom to deliver the applications your business needs without having to worry about the infrastructure that supports your business critical services. Our experience in hosting private cloud services on behalf of the enterprise means we are able to advise our clients and build secure and resilient solutions. We support any strategic decision to move towards a cloud based infrastructure and strongly believe that providing the right connectivity is critical to the delivery of a quality user experience. Our services are built on a multi-site resilient architecture and deliver first class network connectivity across our private voice and data networks. Our core network and data centre fabric are designed to be agnostic to the environment you are running and our fully qualified project management team are experienced in managing the migration of existing services onto our infrastructure. Private Cloud The Private Cloud enables customers to build a virtualised environment based on dedicated hardware providing a highly flexible, resilient and scalable solution. At Switch Communications we provide the expertise to build a modular architecture which enables our customers to benefit from a scalable and cost effective infrastructure based on industry preferred highly available and fault tolerant designs and principles. Benefits include: Data centres cloud services security Dedicated hardware Maximising the return on investment, and maximizing the use of hardware Ease of use through full management GUI and web interfaces Efficiencies through easy replication and rapid provisioning Disaster recovery 24 x 7 qualified technical support Hybrid Cloud The Hybrid cloud provides fully secure virtualisation on a shared (not oversubscribed) platform. Services run in parallel to other customers and occupy completely separate logical instances. Our state of the art cloud server farm provides a pool of resource and processing power that can be instantly switched on to meet your server requirements. Housed in high availability data centres for optimum service delivery, our cloud platform is built for 100% service availability guarantees and scalable to meet any requirement. Benefits include: Dedicated server, network and server resources. Rapid server upscaling Cost effective Flexible Located in Tier 3 premium data centres Comprehensive SLAs 24 x 7 qualified technical support 16 17

10 Our support Our Customer Support Switch Communications staff are available 24 hours a day, 365 days a year, dependent on your level of cover, to meet the needs of your business. You can be confident in the fact that each call is dealt with by a real person ready to talk to customers about their communications issues. We pride ourselves on providing a market leading service. Our service contact information: Tel: customer.support@switchcomms.co.uk FS EMS IS

11 Awards Megabuyte Listing Megabuyte Listing Comms Business Best Large Reseller Comms Business Best Mid Market Convergence Solution Thames Valley Dynamic Business of the Year Finalist Thames Valley Best Company to Work For Finalist CRN Channel Awards Finalist Comms National Awards Best SME UC Solution Alcatel Top Performer Inspire Best Employer Finalist Sunday Times Tech Track Listings Inspire Business of the Year Alcatel Business Partner of the Year switchcommunications No 1 Croydon Addiscombe Road Croydon England CR0 0XT Tel: +44 (0) Fax: +44 (0) info@switchcomms.co.uk