COURSE BROCHURE. ITIL - Expert Managing Across Lifecycle Training & Certification

Size: px
Start display at page:

Download "COURSE BROCHURE. ITIL - Expert Managing Across Lifecycle Training & Certification"

Transcription

1 COURSE BROCHURE ITIL - Expert Managing Across Lifecycle Training & Certification

2 What is ITIL MALC? This ITIL training course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the ITIL certification scheme. This ITIL Certification course completes the ITIL Capability and Lifecycle qualification programs, and leads to the ITIL Expert certification. The Managing Across the Lifecycle Certificate is the last in the Intermediate series of modules and provides candidates with the knowledge needed to implement and manage the skills associated with the use of the Lifecycle practices. Understand Risk Management Activities. Understand and customize ITIL based on Industry verticals. Who Should Attend? Individuals who have attained the ITIL Foundations Certificate in ITSM and who wish to attain the ITIL Expert certification in ITSM, for which this qualification is the final mandatory module Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program Individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

3 Benefit of ITIL MALC This ITIL Managing Across the Lifecycle e-learning course is approved by EXIN as a fully accredited training course. Students will gain in-depth knowledge of Managing Across the Lifecycle and hold a widely recognized qualification, if successful. Benefits to you as AN ORGANIZATION Having ITIL Experts within an organization will increase the quality and value of any service and the productivity of their staff. They will be able to demonstrate a high level of understanding and competency in service delivery across the lifecycle in any situation. Benefits to you as AN INDIVIDUAL: You will learn about how the lifecycle approach can be used in order to manage services from inception to retirement and integrate processes to maximum effect. Learning Objectives Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following: Key concepts of the service lifecycle Communication and stakeholder management Integrating service management processes across the service lifecycle Governance and organization Measurement Implementing and improving service management capability Managing services across the service lifecycle

4 Course Contents 1 Key Concepts Of The Service Lifecycle 5 Governance And Organization 2 3 Managing services and service management The service lifecycle Service value across the different stages of the service lifecycle Other key concepts. Communication And Stakeholder Management Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication Stakeholder management and communication The value of good communication and ensuring its flow across the service lifecycle. Integrating Service Management Processes Across The Service Lifecycle 6 7 Governance Organizational structure, skills and competence Service provider types and service strategies. Measurement Measuring and demonstrating business value Determining and using metrics Design and development of measurement frameworks and methods Monitoring and control systems Use of event management tools to increase visibility of the infrastructure and IT service delivery Implementing And Improving Service Management Capability Implementing service management Assessing service management Improving service management The integration of service management processes through the service lifecycle The impact of service strategy on other service lifecycle stages The value of a service lifecycle perspective when designing service solutions Key considerations for the implementation and improvement of both the service management Practice and the services themselves Key considerations when planning and implementing service management technologies. The inputs and outputs of processes and stages in the service lifecycle The value to business and the interfaces of all processes in the ITIL service lifecycle. 4 Managing Services Across the Service Lifecycle Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them How the service design package provides a link between service design, service transition and service operation Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages Implementing and improving services, using key sources of information for identifying the need for improvement The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

5 Certification ITIL MALC Certification Information: Exam Duration: 90 Minutes Exam Format: Multiple Choice, scenario based gradient scored question Exam Pass Mark: 70% Level of Qualification: Intermediate Electronic Devices Permitted: No Open Book: No Prerequisite In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements: ITIL Foundation Certificate ITIL Intermediate 5 modules of lifecycle stream or 4 modules of capability stream. Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/ scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution. Contact Us USA Office : India Office: info@wiselearner.com

ITIL Intermediate Workshop PLANNING, PROTECTION AND OPTIMIZATION (PPO) Course Outline

ITIL Intermediate Workshop PLANNING, PROTECTION AND OPTIMIZATION (PPO) Course Outline ITIL Intermediate Workshop PLANNING, PROTECTION AND OPTIMIZATION (PPO) Course Outline 1 Planning, Protection, and Optimization (PPO) Program Overview The ITIL Intermediate Qualification: Planning, Protection

More information

"Charting the Course... ITIL 2011 Managing Across the Lifecycle ( MALC ) Course Summary

Charting the Course... ITIL 2011 Managing Across the Lifecycle ( MALC ) Course Summary Course Summary Description ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL

More information

COURSE BROCHURE. ITIL - Intermediate Service Transition. Training & Certification

COURSE BROCHURE. ITIL - Intermediate Service Transition. Training & Certification COURSE BROCHURE ITIL - Intermediate Service Transition. Training & Certification What is ITIL ST? The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents.

More information

SERVICE OPERATION ITIL INTERMEDIATE TRAINING & CERTIFICATION

SERVICE OPERATION ITIL INTERMEDIATE TRAINING & CERTIFICATION SERVICE OPERATION ITIL INTERMEDIATE TRAINING & CERTIFICATION WHAT IS ITIL SO? The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents. Successful implementation

More information

COURSE BROCHURE. ITIL - Intermediate SERVICE STRATEGY Training & Certification

COURSE BROCHURE. ITIL - Intermediate SERVICE STRATEGY Training & Certification COURSE BROCHURE ITIL - Intermediate SERVICE STRATEGY Training & Certification What is ITIL SS? The Service Strategy (SS) qualification is one of five ITIL Service Lifecycle modules and provides you with

More information

SERVICE TRANSITION ITIL INTERMEDIATE TRAINING & CERTIFICATION

SERVICE TRANSITION ITIL INTERMEDIATE TRAINING & CERTIFICATION SERVICE TRANSITION ITIL INTERMEDIATE TRAINING & CERTIFICATION WHAT IS ITIL ST? The intermediate level of ITIL offers a role based hands-on experience and in-depth coverage of the contents. Successful implementation

More information

ITIL Managing Across the Lifecycle (MALC) Certification Training - Brochure

ITIL Managing Across the Lifecycle (MALC) Certification Training - Brochure ITIL Managing Across the Lifecycle (MALC) Certification Training - Brochure Integrate ITIL Content and Application Knowledge with an ITIL MALC Certification Course Name : ITIL MALC Version : INVL_ITILMALC_BR_02_018_1.2

More information

ITIL Managing Across the Lifecycle (MALC)

ITIL Managing Across the Lifecycle (MALC) ITIL Managing Across the Lifecycle (MALC) Course Syllabus (v1.2) Fifalde Consulting Inc. +1-613-699-3005 ITIL is a registered trade mark of AXELOS Limited. 2017 Fifalde Consulting Inc. ITIL MANAGING ACROSS

More information

"Charting the Course... ITIL 2011 Operations Support Analysis (OSA) Certification Program. Course Summary

Charting the Course... ITIL 2011 Operations Support Analysis (OSA) Certification Program. Course Summary Description Course Summary ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL

More information

ITIL - Managing Across Lifecycle Course

ITIL - Managing Across Lifecycle Course ITIL - Managing Across the Lifecycle Course Code: ITSM013CL Certification Exam: ITIL MALC Exam Duration: 5 Days Certification Track: N/A Format: Classroom Course Credits: 5 Credits to ITIL expert PMI PDUs:

More information

"Charting the Course... ITIL 2011 Service Offerings & Agreement (SOA) Certification Program. Course Summary

Charting the Course... ITIL 2011 Service Offerings & Agreement (SOA) Certification Program. Course Summary Course Summary Description ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many public and private organizations. Since early 1990, ITIL

More information

ITIL Capability: Service Offerings & Agreements

ITIL Capability: Service Offerings & Agreements ITIL Capability: Service Offerings & Agreements Course Code: SOA Overview: The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The focus

More information

ITIL Qualification Scheme

ITIL Qualification Scheme ITIL Qualification Scheme Piotr Bogobowicz OMEC Board Member 1 OMEC - area of operation We deliver training courses in Europe (through partners): - Bulgaria - Latvia - Lithuania - Hungary - Romania - Georgia

More information

ITIL - Lifecycle Service Transition Course

ITIL - Lifecycle Service Transition Course ITIL - Lifecycle Service Transition Course Code: ITSM005CL Certification Exam: ITIL Service Transition Lifecycle Duration: 3 Days Certification Track: N/A Format: Classroom Course Credits: 3 Credits to

More information

SERVICE DESIGN ITIL INTERMEDIATE TRAINING & CERTIFICATION

SERVICE DESIGN ITIL INTERMEDIATE TRAINING & CERTIFICATION SERVICE DESIGN ITIL INTERMEDIATE TRAINING & CERTIFICATION WHAT IS ITIL SD? This comprehensive official ITIL lifecycle certification course will provide you with critical knowledge and practical guidance

More information

WHO SHOULD ATTEND? ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.

WHO SHOULD ATTEND? ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Learning Objectives and Course Descriptions: FOUNDATION IN IT SERVICE MANAGEMENT This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle

More information

COURSE BROCHURE. ITIL - Foundation Training & Certification

COURSE BROCHURE. ITIL - Foundation Training & Certification COURSE BROCHURE ITIL - Foundation Training & Certification What is ITIL? ITIL (Information Technology Infrastructure Library) is a body of knowledge and set of best practices for successful IT service

More information

ITIL 2011 Foundation Course

ITIL 2011 Foundation Course IT SERVICE MANAGEMENT ITIL 2011 Foundation Course CERTIFICATE: DURATION: COURSE DELIVERY: LANGUAGE: ITIL 2011 Foundation 2 or 3 Days Classroom, Live Virtual Classroom English Course Description: This course

More information

ITIL Service Design Lifecycle

ITIL Service Design Lifecycle ITIL Service Design Lifecycle Certificate: ITIL Service Design Lifecycle Duration: 3 days Course Delivery: Classroom Course ID: ITL9336 Language: English Credits: 3 Credits to ITIL expert PMI PDUs: 24

More information

ITIL Service Transition Lifecycle

ITIL Service Transition Lifecycle ITIL Service Transition Lifecycle Certificate: ITIL Service Transition Lifecycle Duration: 3 days Course Delivery: Classroom, Virtual Classroom, Exam, ebook Course ID: ITL9337 Language: English Credits:

More information

ITIL - Lifecycle Service Design Course

ITIL - Lifecycle Service Design Course ITIL - Lifecycle Service Design Course Code: ITSM008CL Certification Exam: ITIL Service Design Lifecycle Duration: 3 Days Certification Track: N/A Format: Classroom Course Credits: 3 Credits to ITIL expert

More information

ITIL Managing Across the Lifecycle Course

ITIL Managing Across the Lifecycle Course ITIL Managing Across the Lifecycle Course Duration: 5 Days Course Delivery: Classroom Language: English Course Overview ITIL 2011 edition is comprised of five core publications: Service Strategy, Service

More information

ITIL Service Operation Lifecycle Classroom

ITIL Service Operation Lifecycle Classroom ITIL Service Lifecycle Classroom Certificate: ITIL Service Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam, ebook Course ID: ITL9338 Language: English Credits: 3 Credits to ITIL Expert

More information

ITSM Training Solution

ITSM Training Solution ITSM Training Solution Roadmap and Related Curriculum ITSM Certifications and Workshops Programs ITIL and PRINCE2 are registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name Purpose of Document Document Version Number 3.1 Document Status Document Owner Prepared By The ITIL Intermediate Qualification: Service Operation

More information

ITIL Intermediate Continual Service Improvement (CSI) Certification Boot Camp - Brochure

ITIL Intermediate Continual Service Improvement (CSI) Certification Boot Camp - Brochure ITIL Intermediate Continual Service Improvement (CSI) Certification Boot Camp - Brochure Gain Knowledge to Align IT Services to Business Needs US Course Name : CISSP Version : INVL_CISSP_BR_02_089_1.2

More information

1 Introduction 39748_BMP MALC 01 Chapter 1.indd 1 07/05/ :06

1 Introduction 39748_BMP MALC 01 Chapter 1.indd 1 07/05/ :06 Introduction 39748_BMP MALC 01 Chapter 1.indd 1 1 07/05/2014 16:06 3 1 Introduction The ITIL best-practice framework provides guidance on how people, processes and technology can enhance the quality of

More information

THE ITIL MANAGERS BRIDGE CERTIFICATION IN IT SERVICE MANAGEMENT

THE ITIL MANAGERS BRIDGE CERTIFICATION IN IT SERVICE MANAGEMENT THE ITIL MANAGERS BRIDGE CERTIFICATION IN IT SERVICE MANAGEMENT ITIL Service Manager to ITIL V3 Expert The ITIL Expert Certification is the highest certification level available in ITIL V3 today. However,

More information

ITIL Service Operation Lifecycle Classroom

ITIL Service Operation Lifecycle Classroom ITIL Service Operation Lifecycle Classroom Certificate: ITIL Service Operation Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam, ebook Course ID: ITL9338 Language: English Credits:

More information

1.1 Levels of qualification

1.1 Levels of qualification 1 The ITIL Qualification Scheme ITIL (formerly known as the Information Technology Infrastructure Library) is best-practice guidance for IT Service Management, which is used by many hundreds of organizations

More information

ITIL Intermediate Service Design (SD) Certification Boot Camp - Brochure

ITIL Intermediate Service Design (SD) Certification Boot Camp - Brochure ITIL Intermediate Service Design (SD) Certification Boot Camp - Brochure Get a Management-level overview of Service Design to advance in your Career Course Name : ITIL SD Version : INVL_ITILSD_BR_02_033_1.2

More information

ITIL Service Design Lifecycle

ITIL Service Design Lifecycle ITIL Service Design Lifecycle Certificate: ITIL Service Design Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam, ebook Course ID: ITL9336 Language: English Credits: 3 Credits to ITIL

More information

ITIL Service Lifecycle Strategy

ITIL Service Lifecycle Strategy ITIL Service Lifecycle Strategy Course Details Course Code: Duration: Notes: ITILSL-Str 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name ITIL v3 Managers Bridge Course Syllabus: ITIL Managers to ITIL v3 Expert_v3.3 Purpose of Document Detailed syllabus for the Bridge Qualification:

More information

ITIL Managing Across the Lifecycle. Lesson Plan. Mock Exam: Duration: Language: Included in Course (x2) 30 hours, self-paced English

ITIL Managing Across the Lifecycle. Lesson Plan. Mock Exam: Duration: Language: Included in Course (x2) 30 hours, self-paced English ITIL Managing Across the Lifecycle Lesson Plan Delivery: e-learning Certificate: Examination (included) Accredited By: EXIN Mock Exam: Duration: Language: Included in Course (x2) 30 hours, self-paced English

More information

INTERMEDIATE QUALIFICATION

INTERMEDIATE QUALIFICATION PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE SERVICE STRATEGY CERTIFICATE SYLLABUS The Swirl logo is a Trade Mark of the Office of Government Commerce ITIL is a Registered

More information

ITIL Operational Support and Analysis Capability

ITIL Operational Support and Analysis Capability ITIL Operational Support and Analysis Capability Certificate: ITIL OSA Capability Duration: 5 day Course Delivery: (Virtual) Classroom, Exam, ebook Course ID: ITL9333CL Language: English, Japanese, French

More information

ITIL v3 Capability Stream - Released, Control and Validation

ITIL v3 Capability Stream - Released, Control and Validation Course guide ITIL v3 Capability Stream - Released, Control and Validation ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries www.training-course.org

More information

ITIL 2011 Intermediate Capability Operational Support and Analysis (OSA) Course Outline

ITIL 2011 Intermediate Capability Operational Support and Analysis (OSA) Course Outline ITIL 2011 Intermediate Capability Operational Support and Analysis (OSA) Course Outline 1 Operational Support and Analysis (OSA) Program Overview The ITIL Intermediate Qualification: Operational Support

More information

ITIL Intermediate Service Design (SD) Certification Training - Brochure

ITIL Intermediate Service Design (SD) Certification Training - Brochure ITIL Intermediate Service Design (SD) Certification Training - Brochure Get a Management-level overview of Service Design to advance in your Career Course Name : ITIL SD Version : INVL_ITILSD_BR_02_033_1.2

More information

COURSE BROCHURE. COBIT5 FOUNDATION Training & Certification

COURSE BROCHURE. COBIT5 FOUNDATION Training & Certification COURSE BROCHURE COBIT5 FOUNDATION Training & Certification What is COBIT5? COBIT 5 (Control Objectives for Information and Related Technology) is an international open standard that defines requirements

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name Purpose of Document Document Version Number 5.4 Document Status Document Owner Prepared By The ITIL Intermediate Qualification Service Operation

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name Purpose of Document Document Version Number 54 Document Status Document Owner Prepared By The ITIL Intermediate Qualification Service Operation

More information

ITIL Planning Protection and Optimization Capability

ITIL Planning Protection and Optimization Capability ITIL Planning Protection and Optimization Capability Certificate: ITIL Planning Protection and Optimization Capability Duration: 5 days Course Delivery: (Virtual) Classroom, Exam, ebook Course ID: ITL9331

More information

COURSE BROCHURE. Professional Cloud Service Manager Training & Certification

COURSE BROCHURE. Professional Cloud Service Manager Training & Certification COURSE BROCHURE Professional Cloud Service Manager Training & Certification What is Professional Cloud Service Manager? What is Professional Cloud Service Manager In an increasingly interconnected and

More information

Foundation. Become a ITIL Foundation Certified Professional from our exclusive 2 full day. conducted by authorized faculties from APMG.

Foundation. Become a ITIL Foundation Certified Professional from our exclusive 2 full day. conducted by authorized faculties from APMG. Certified ITIL Foundation Become a ITIL Foundation Certified Professional from our exclusive 2 full day training Certified program conducted by authorized faculties from APMG. Exclusive Classroom Training

More information

ITIL Intermediate: Service Transition. Lesson Plan. Mock Exam: Duration: Language: Included in Course (x2) 21 hours, self-paced English

ITIL Intermediate: Service Transition. Lesson Plan. Mock Exam: Duration: Language: Included in Course (x2) 21 hours, self-paced English ITIL Intermediate: Lesson Plan Delivery: e-learning Certificate: Examination (included) Accredited By: EXIN Mock Exam: Duration: Language: Included in Course (x2) 21 hours, self-paced English This Lesson

More information

Document Control Information

Document Control Information Document Control Information Document Details Document Name Purpose of Document Document Version Number 4.2 Document Status Document Owner Prepared By To outline the syllabus for the ITIL v3 Foundation

More information

Professional Qualifications for ITIL PRACTICES FOR SERVICE MANAGEMENT. The ITIL Foundation Certificate in IT Service Management SYLLABUS

Professional Qualifications for ITIL PRACTICES FOR SERVICE MANAGEMENT. The ITIL Foundation Certificate in IT Service Management SYLLABUS Professional Qualifications for ITIL PRACTICES FOR SERVICE MANAGEMENT The ITIL Foundation Certificate in IT Service Management SYLLABUS The Swirl logo is a trade mark of the Cabinet Office ITIL is a registered

More information

ITIL Intermediate Service Transition (ST) Certification Training - Brochure

ITIL Intermediate Service Transition (ST) Certification Training - Brochure ITIL Intermediate Service Transition (ST) Certification Training - Brochure Add Value to your Enterprise as a Service Transition Specialist Course Name : ITIL ST Version : INVL_ITILST_BR_02_31_1.2 Course

More information

Certificate Software Asset Management Essentials Syllabus. Version 2.0

Certificate Software Asset Management Essentials Syllabus. Version 2.0 Certificate Software Asset Management Essentials Syllabus Version 2.0 June 2010 Certificate in Software Asset Management Essentials Leaning Objectives Holders of the ISEB Certificate in SAM Essentials

More information

ITIL 2011 Overview - 1 Day (English and French)

ITIL 2011 Overview - 1 Day (English and French) ITIL 2011 Overview - 1 Day (English and French) Course Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public &

More information

ITIL V3 Service Lifecycle - Continual Service Improvement (CSI)

ITIL V3 Service Lifecycle - Continual Service Improvement (CSI) ITIL V3 Service Lifecycle - Continual Service Improvement (CSI) Course Length: 3 Days Course Overview This hands-on course leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service

More information

Practitioner Certificate in Business Continuity Management (PCBCM) Course Description. 10 th December, 2015 Version 2.0

Practitioner Certificate in Business Continuity Management (PCBCM) Course Description. 10 th December, 2015 Version 2.0 Practitioner Certificate in Business Continuity Management (PCBCM) Course Description 10 th December, 2015 Version 2.0 Course The Practitioner Certificate in Business Continuity Management (PCBCM) course

More information

ITIL Foundation Program Certification Program. The Minimum number of students per session is 6 where the maximum is 25.

ITIL Foundation Program Certification Program. The Minimum number of students per session is 6 where the maximum is 25. 3 Days Course Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations.

More information

Acknowledgements 5 About this guide 6 1 Introduction to service management 9

Acknowledgements 5 About this guide 6 1 Introduction to service management 9 Contents Acknowledgements 5 About this guide 6 1 Introduction to service 9 1.1 Good practice 9 1.2 The ITIL framework 9 1.3 What is service? ( 2.1 2.2, 2.1 2.2) 11 1.4 Service value creation 13 1.5 The

More information

TIPA Lead Assessor for ITIL

TIPA Lead Assessor for ITIL TIPA Lead Assessor for ITIL Course Syllabus Fifalde Consulting Inc. +1-613-699-3005 ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries 2017 Fifalde

More information

ITIL v3. Qualification & Certification scheme. itsmf International The IT Service Management Forum 1

ITIL v3. Qualification & Certification scheme. itsmf International The IT Service Management Forum 1 ITIL v3 Qualification & Certification scheme 1 ITIL v3 Certification scheme The ITIL v3 scheme Scope Approach Features of each new certification level Transition scheme Certification scheme structure 2

More information

ITIL 4. Public Frequently Asked Questions (FAQs) AXELOS.com. October 2018 COMMERCIAL IN CONFIDENCE

ITIL 4. Public Frequently Asked Questions (FAQs) AXELOS.com. October 2018 COMMERCIAL IN CONFIDENCE ITIL 4 Public Frequently Asked Questions (FAQs) AXELOS.com October 2018 2 ITIL 4 Table of Contents SECTION 1 ITIL 4 PUBLIC FAQS 3 1.1 What will the new ITIL be called? 3 1.2 What is the ITIL 4 certification

More information

PRINCE2 FOUNDATION AND PRACTITIONER CERTIFICATION TRAINING COURSE AGENDA

PRINCE2 FOUNDATION AND PRACTITIONER CERTIFICATION TRAINING COURSE AGENDA PRINCE2 FOUNDATION AND PRACTITIONER CERTIFICATION TRAINING COURSE AGENDA This publication has been prepared and written by icert Global and is protected by copyright. Other than for the purposes of and

More information

Introduction to ITIL 4

Introduction to ITIL 4 Introduction to IL 4 is at the core of every business in today s world. The update to IL 4 will allow IL to reflect the fast-paced and complex environment we live in, and new ways of working and emerging

More information

BCS EXIN ITAMOrg Software Asset Management Specialist Syllabus Version 1.1 December 2016

BCS EXIN ITAMOrg Software Asset Management Specialist Syllabus Version 1.1 December 2016 BCS EXIN ITAMOrg Software Asset Management Specialist Syllabus Version 1.1 December 2016 This professional certification is not regulated by the following United Kingdom Regulators - Ofqual, Qualification

More information

Course # 55011A. The ITIL Foundation Certificate in IT Service Management

Course # 55011A. The ITIL Foundation Certificate in IT Service Management Course # 55011A The ITIL Foundation Certificate in IT Service Management Duration: 24 Hrs Overview About this Course This 3-day (19 contact hour) instructor-led course provides students with the knowledge

More information

PMP Exam Prep Classroom Course Fact Sheet

PMP Exam Prep Classroom Course Fact Sheet ITpreneurs Project and Program Management PMP Exam Prep Classroom Course Fact Sheet Certificate: PMP Duration: 4-Days, 35 hours Course Delivery: Classroom, Virtual Classroom, Blended (combined with Classroom)

More information

ITIL Intermediate: Operational Support and Analysis Lesson Plan

ITIL Intermediate: Operational Support and Analysis Lesson Plan ITIL Intermediate: Operational Support and Analysis Lesson Plan Delivery: e-learning Mock Exam: Included in Course (x2) Certificate: Examination (included) Duration: 30 hours and 30 minutes, self-paced

More information

ITIL Certification The next logical certification step for the Cisco Certified Professional

ITIL Certification The next logical certification step for the Cisco Certified Professional 2011 ITIL Certification The next logical certification step for the Cisco Certified Professional Rick Lemieux Managing Partner (401) 764-0720 rick.lemieux@itsmsolutions.com Contents IT Transformation...

More information

ITIL Intermediate: Service Operation Lesson Plan. Included in Course (x2)

ITIL Intermediate: Service Operation Lesson Plan. Included in Course (x2) ITIL Intermediate: Service Operation Lesson Plan Delivery: e-learning Mock Exam: Included in Course (x2) Certificate: Examination (included) Duration: 23 hours, self-paced Accredited By: PeopleCert Language:

More information

ITIL Intermediate: Planning, Protection and Optimization Lesson Plan

ITIL Intermediate: Planning, Protection and Optimization Lesson Plan ITIL Intermediate: Planning, Protection and Optimization Lesson Plan Delivery: e-learning Mock Exam: Included in Course (x2) Certificate: Examination (included) Duration: 30 hours, self-paced Accredited

More information

COBIT 5 Implementation

COBIT 5 Implementation COBIT 5 Implementation Fifalde Consulting Inc. +1-613-699-3005 2017 Fifalde Consulting Inc. COBIT is a registered Trade Mark of ISACA and the IT Governance Institute. 2 1. Course Description: Get a practical

More information

Acknowledgements 5 About this guide 6 1 Introduction to service management 9

Acknowledgements 5 About this guide 6 1 Introduction to service management 9 Contents Acknowledgements 5 About this guide 6 1 Introduction to service 9 1.1 Good practice 9 1.2 The ITIL framework 9 1.3 What is service? ( 2.1 2.2, ST 2.1 2.2) 11 1.4 Service value creation 13 1.5

More information

WELCOME TO ITIL FOUNDATIONS PREP CLASS AUBREY KAIGLER

WELCOME TO ITIL FOUNDATIONS PREP CLASS AUBREY KAIGLER WELCOME TO ITIL FOUNDATIONS PREP CLASS AUBREY KAIGLER Audio Configuration Configure your audio settings. The Audio Setup Wizard allows you to configure your volume level, default microphone and recording

More information

BCS Specialist Certificate in Change Management Syllabus

BCS Specialist Certificate in Change Management Syllabus BCS Specialist Certificate in Change Management Syllabus Version 2.0 April 2017 This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualification in Wales, CCEA or

More information

Service Management Practice Overview. Pete Swan )

Service Management Practice Overview. Pete Swan ) Service Management Practice Overview Pete Swan (petes@pm-partners.com.au 02 9900 1400 0411 307 870) Company Overview We develop capabilities, improve performance & deliver projects Education, Training

More information

ITIL V3 SERVICE DEFINITION DOWNLOAD

ITIL V3 SERVICE DEFINITION DOWNLOAD 23 March, 2018 ITIL V3 SERVICE DEFINITION DOWNLOAD Document Filetype: PDF 394.8 KB 0 ITIL V3 SERVICE DEFINITION DOWNLOAD In ITIL v3, which most service desk software today is based on, incidents come in

More information

ITIL Foundation. PeopleCert ITIL Foundation. Processexam.com. Exam Summary Syllabus Questions

ITIL Foundation. PeopleCert ITIL Foundation. Processexam.com. Exam Summary Syllabus Questions ITIL Foundation PeopleCert ITIL Foundation Processexam.com Exam Summary Syllabus Questions Table of Contents Key to success in ITIL Foundation Exam on PeopleCert ITIL Foundation... 2 PeopleCert ITIL Foundation

More information

ITIL Intermediate: Service Design Lesson Plan. Included in Course (x2)

ITIL Intermediate: Service Design Lesson Plan. Included in Course (x2) ITIL Intermediate: Service Design Lesson Plan Delivery: e-learning Mock Exam: Included in Course (x2) Certificate: Examination (included) Duration: 20 hours, self-paced Accredited By: PeopleCert Language:

More information

Advanced Tester Certification Test Manager

Advanced Tester Certification Test Manager Home > Advanced Tester Certification Test Manager Advanced Tester Certification Test Manager Accredited training for the ISTQB Advanced Tester Certification Test Manager (CTAL- TM) certification. This

More information

BCS Specialist Certificate in Service Desk and Incident Management Syllabus

BCS Specialist Certificate in Service Desk and Incident Management Syllabus BCS Specialist Certificate in Service Desk and Incident Management Syllabus Version 1.9 April 2017 This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualification

More information

ITIL 4 CERTIFICATION SCHEME

ITIL 4 CERTIFICATION SCHEME ITIL 4 CERTIFICATION SCHEME SEPTEMBER 2018 Not for public use 1 ITIL 4 CERTIFICATION SCHEME ITIL 4 has been designed to help organizations meet the increasing demand from the current complex digital environment.

More information

PRINCE2 Practitioner Course Outline

PRINCE2 Practitioner Course Outline PRINCE2 Practitioner Course Outline 1 PRINCE2 Practitioner Program Overview PRINCE2 provides an easily tailored and scalable method for the management of all types of projects. This method is the de facto

More information

ITIL 2011 Foundation Lesson Plan

ITIL 2011 Foundation Lesson Plan ITIL 2011 Foundation Lesson Plan Delivery: e-learning Mock Exam: Included in Course (x2) Certificate: Examination (included) Duration: 16 hours and 30 minutes, self-paced Accredited By: PeopleCert Language:

More information

ICT Mentors e-learning portfolio provides our delegates with materials for study at the comfort of their homes, work place etc.

ICT Mentors e-learning portfolio provides our delegates with materials for study at the comfort of their homes, work place etc. ICT Mentors e-learning portfolio provides our delegates with materials for study at the comfort of their homes, work place etc. We provide white labelled training packages and courses in: ITIL COBIT 5

More information

FAQs- BCS delivery of ISQTB Advanced level exams and the withdrawal of ISEB Test Analysis Practitioner and ISEB Test Manager Practitioner (March 2011)

FAQs- BCS delivery of ISQTB Advanced level exams and the withdrawal of ISEB Test Analysis Practitioner and ISEB Test Manager Practitioner (March 2011) FAQs- BCS delivery of ISQTB Advanced level exams and the withdrawal of ISEB Test Analysis Practitioner and ISEB Test Manager Practitioner (March 2011) At BCS, The Chartered Institute for IT, we strive

More information

BCS Foundation Certificate in Software Asset Management Essentials Syllabus

BCS Foundation Certificate in Software Asset Management Essentials Syllabus BCS Foundation Certificate in Software Asset Management Essentials Syllabus Version 4.6 March 2017 This qualification is not regulated by the following United Kingdom Regulators - Ofqual, Qualification

More information

ITIL Foundation. Processexam.com. Exam Summary Syllabus Questions

ITIL Foundation. Processexam.com. Exam Summary Syllabus Questions ITIL Foundation Processexam.com Exam Syllabus Questions Table of s Key to success in ITIL Foundation Exam... 2 ITIL Foundation Certification Details:... 2 ITIL Foundation Exam Syllabus:... 2 ITIL Foundation

More information

COURSE BROCHURE CISA TRAINING

COURSE BROCHURE CISA TRAINING COURSE BROCHURE CISA TRAINING What is CISA? The CISA, Certified Information Systems Auditor, is a professional designation which provides great benefits and increased influence for an individual within

More information

ITIL 4 is HERE! The ITIL 4 Scheme Explained. ITIL v3 Migration into ITIL 4 Diagram. Torque IT 2019 ITIL 4 Foundation Schedule

ITIL 4 is HERE! The ITIL 4 Scheme Explained. ITIL v3 Migration into ITIL 4 Diagram. Torque IT 2019 ITIL 4 Foundation Schedule ITIL 4 is HERE! The ITIL 4 Scheme Explained ITIL v3 Migration into ITIL 4 Diagram Torque IT 2019 ITIL 4 Foundation Schedule The 4 Scheme Explained What is ITIL 4? ITIL 4 is the next iteration that incorporates

More information

ISEB Practitioner Certificate in IT Service Management: Specialising in Release and Control

ISEB Practitioner Certificate in IT Service Management: Specialising in Release and Control Syllabus and Qualification Framework This qualification covers the Service Management disciplines of Configuration Management, Change Management and Release Management that together comprise Release and

More information

Inspiring P3O Training

Inspiring P3O Training Inspiring P3O Training About P3O P3O is an acronym of Portfolio Programme and Project Offices. The P3O guidance, through principles, processes and techniques, provides a model for support structures for

More information

PRINCE UPDATE FOUNDATION & PRACTITIONER CERTIFICATION (5 DAYS) PRINCE2 FOUNDATION (3 DAYS) Workshop Description.

PRINCE UPDATE FOUNDATION & PRACTITIONER CERTIFICATION (5 DAYS) PRINCE2 FOUNDATION (3 DAYS) Workshop Description. PRINCE2 2017 UPDATE FOUNDATION & PRACTITIONER CERTIFICATION (5 DAYS) PRojects IN Controlled Environments is the world s most established method for project management and is globally recognized for delivering

More information

Project Management Fundamentals

Project Management Fundamentals Project Management Fundamentals Course Brochure and Competency Matrix INDEX: 1. Company Introduction 2. Training Program Description 3. Training Delivery Options 4. Course Syllabus 5. Program Format 6.

More information

Pocket Guide to the ITIL 2011 FOUNDATION CERTIFICATION

Pocket Guide to the ITIL 2011 FOUNDATION CERTIFICATION Pocket Guide to the ITIL 2011 FOUNDATION CERTIFICATION simpl learn i TABLE OF CONTENTS Introduction 1 What is ITIL? 1 A Brief History 1 The ITIL Foundation Certification 23 The Learning Objectives 4 The

More information

Wl Welcome. Service Operation Where Value is Realized

Wl Welcome. Service Operation Where Value is Realized Wl Welcome Service Operation Where Value is Realized ITSM Academy, Service Operation 10/2009 About ITSM Academy Accredited Education Ft. Lauderdale, Dallas & ITIL Foundation (V3/V2) Washington, DC - Public

More information

ITIL 2011 FOUNDATION. Training Program ACADEMY FOR PROFESSIONAL EXCELLENCE TRAINING EXCELLENCE. Skills. Performance. Real Life Experience

ITIL 2011 FOUNDATION. Training Program ACADEMY FOR PROFESSIONAL EXCELLENCE TRAINING EXCELLENCE. Skills. Performance. Real Life Experience ACADEMY FOR PROFESSIONAL EXCELLENCE Training Program ITIL 2011 FOUNDATION Knowledge Talent Skills TRAINING EXCELLENCE Performance Real Life Experience Introduction Overview ITIL (IT Infrastructure Library)

More information

Request for Quotations

Request for Quotations AFRICAN UNION UNION AFRICAINE UNIÃO AFRICANA P. O. Box 3243, Addis Ababa, ETHIOPIA Tel.: (251-11) 5517700 Fax: (251-11) 5517844 www.au.int Request for Quotations Consultancy for Provision of Training Service

More information

ITIL Intermediate Service Operation Certification Exam Training - Brochure

ITIL Intermediate Service Operation Certification Exam Training - Brochure ITIL Intermediate Service Operation Certification Exam Training - Brochure The Credential that sets you apart as a Service Operation Professional Course Name : ITIL Service Operation Version : INVL_ITILSO_BR_02_012_1.2

More information

Acknowledgements 3 About this guide 4 1 Introduction to the ITIL Service Management framework 7

Acknowledgements 3 About this guide 4 1 Introduction to the ITIL Service Management framework 7 Contents Acknowledgements 3 About this guide 1 Introduction to the ITIL Service Management framework 7 1.1 Good practice 7 1.2 The ITIL framework 7 1.3 What is Service Management? 10 1. The ITIL Service

More information

Exam Requirements v4.1

Exam Requirements v4.1 COBIT Foundation Exam Exam Requirements v4.1 The purpose of this document is to provide information to those interested in participating in the COBIT Foundation Exam. The document provides information

More information

ITIL 2011 Foundation Certification Training - Brochure

ITIL 2011 Foundation Certification Training - Brochure ITIL 2011 Foundation Certification Training - Brochure The Launchpad for a Career in IT Service Management Course Name : ITIL Foundation Version : INVL_ITILF_BR_02_026_1.2 Course ID : ITSM - 109 www.invensislearning.com

More information

IT infrastructure Library

IT infrastructure Library IT infrastructure Library Related Certificate Course ID Related Exams Audience Duration ITIL Foundation ITIL v3 ITIL v3 IT management, IT network & System administrators, IT team leaders, IT consultants,

More information