COURSE BROCHURE. ITIL - Expert Managing Across Lifecycle Training & Certification
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1 COURSE BROCHURE ITIL - Expert Managing Across Lifecycle Training & Certification
2 What is ITIL MALC? This ITIL training course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the ITIL certification scheme. This ITIL Certification course completes the ITIL Capability and Lifecycle qualification programs, and leads to the ITIL Expert certification. The Managing Across the Lifecycle Certificate is the last in the Intermediate series of modules and provides candidates with the knowledge needed to implement and manage the skills associated with the use of the Lifecycle practices. Understand Risk Management Activities. Understand and customize ITIL based on Industry verticals. Who Should Attend? Individuals who have attained the ITIL Foundations Certificate in ITSM and who wish to attain the ITIL Expert certification in ITSM, for which this qualification is the final mandatory module Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program Individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
3 Benefit of ITIL MALC This ITIL Managing Across the Lifecycle e-learning course is approved by EXIN as a fully accredited training course. Students will gain in-depth knowledge of Managing Across the Lifecycle and hold a widely recognized qualification, if successful. Benefits to you as AN ORGANIZATION Having ITIL Experts within an organization will increase the quality and value of any service and the productivity of their staff. They will be able to demonstrate a high level of understanding and competency in service delivery across the lifecycle in any situation. Benefits to you as AN INDIVIDUAL: You will learn about how the lifecycle approach can be used in order to manage services from inception to retirement and integrate processes to maximum effect. Learning Objectives Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following: Key concepts of the service lifecycle Communication and stakeholder management Integrating service management processes across the service lifecycle Governance and organization Measurement Implementing and improving service management capability Managing services across the service lifecycle
4 Course Contents 1 Key Concepts Of The Service Lifecycle 5 Governance And Organization 2 3 Managing services and service management The service lifecycle Service value across the different stages of the service lifecycle Other key concepts. Communication And Stakeholder Management Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication Stakeholder management and communication The value of good communication and ensuring its flow across the service lifecycle. Integrating Service Management Processes Across The Service Lifecycle 6 7 Governance Organizational structure, skills and competence Service provider types and service strategies. Measurement Measuring and demonstrating business value Determining and using metrics Design and development of measurement frameworks and methods Monitoring and control systems Use of event management tools to increase visibility of the infrastructure and IT service delivery Implementing And Improving Service Management Capability Implementing service management Assessing service management Improving service management The integration of service management processes through the service lifecycle The impact of service strategy on other service lifecycle stages The value of a service lifecycle perspective when designing service solutions Key considerations for the implementation and improvement of both the service management Practice and the services themselves Key considerations when planning and implementing service management technologies. The inputs and outputs of processes and stages in the service lifecycle The value to business and the interfaces of all processes in the ITIL service lifecycle. 4 Managing Services Across the Service Lifecycle Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them How the service design package provides a link between service design, service transition and service operation Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages Implementing and improving services, using key sources of information for identifying the need for improvement The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.
5 Certification ITIL MALC Certification Information: Exam Duration: 90 Minutes Exam Format: Multiple Choice, scenario based gradient scored question Exam Pass Mark: 70% Level of Qualification: Intermediate Electronic Devices Permitted: No Open Book: No Prerequisite In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements: ITIL Foundation Certificate ITIL Intermediate 5 modules of lifecycle stream or 4 modules of capability stream. Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/ scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution. Contact Us USA Office : India Office: info@wiselearner.com
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