Dell helps you simplify IT

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1 Dell helps you simplify IT Workshops the first step. Reduce desktop and data center complexity. Improve productivity. Innovate. Dell IT Consulting Services New Edition 2011

2 Introduction Are you spending the majority of your IT budget maintaining existing systems? Reducing the effort required to keep systems operational while delivering a competitive advantage has always been a difficult goal. In today s challenging environment you are expected to spend less and do more. How can you protect your environment and grow to meet the changing competitive landscape without increasing budgets and creating more complexity? Dell Services provides a robust portfolio of services that helps transform organizations. Working with you to achieve your objectives, we help you mitigate risk, enable efficiency and add long-term value through industry-focused solutions, technology expertise, and flexible engagement and delivery models. No matter the size of your organization, our team provides you with a consistent, awardwinning customer experience. Through our comprehensive portfolio of services, global capabilities, and partners, we deliver solutions specific to meet your needs.

3 Data center efficiency Half day workshops are available that focus on the data center to help optimize daily operations, simplify storage, virtualize servers, and ease new technology transitions. Dell Data Center Optimization provides IT capacity planning to help ensure that you can meet the needs of growing processing demands and data storage. The Dell workshop process focuses on key challenges at a high level to identify areas that could benefit from a detailed assessment of data protection, data availability, capacity, data management, server optimization as well as power and cooling efficiency. Efficient Architecture Workshop Helps you take the next steps in achieving a dynamic infrastructure, running the data center more simply and efficiently. Data Center Workshop Evaluate the capacity, efficiency, and reliability of your data center space, power, and cooling. Save energy, extend your facility life, and improve efficiency with IT and facilities management. Deliverables include a gap analysis, remediation suggestions, and long-term strategies for data center optimization and consolidation. Storage Workshop Help determine where your existing storage and backup environment can be improved and/or simplified. This workshop has been designed to help customers identify key challenges and map these to the data center storage environment. Unix to Linux Workshop Focuses on recommendations that drive more cost effective operations and best practices, including consolidation, high availability, security, and the business benefits of migrating to Linux. HPCC Workshop Explores your HPCC needs and possible scenarios while providing best practice examples of current Dell-enabled HPCC implementations. Network Workshop Explore tools and techniques to address network and capacity opportunities, including current and future network demands, new applications, legacy infrastructure, performance degradation, mergers, and consolidations. Virtualization Simplification Workshop Identify how your server environment can be consolidated and virtualized to help you unlock the potential of virtualization. The Windows Server Workshop Help quantify potential gains from adopting Windows Server 2008 and Hyper-V. With our new virtualized Dell infrastructure, administrators no longer spend most of their time putting out fires. The IT staff has the time to explore innovative new initiatives, such as collaboration and productivity tools, that will have a big payoff for the company down the road. The assessment report from the Dell consultants was comprehensive. However, it was designed so that directors could read it easily and see the benefits of refreshing our IT infrastructure fast. Richard Sacre, IT Director, John Brown Media (UK, LE) Jim DiMarzio, CIO, Mazda North American Operations

Enterprise architectures that enable communication, collaboration, and enterprise applications Reliable email and data sharing is expected in today s business environment.

4 Enterprise architectures that enable communication, collaboration, and enterprise applications Reliable and data sharing is expected in today s business environment. Dell consultants can provide best practice experience on the adoption of Microsoft Exchange Server and Office Communications Server to enable the access your employees want with the security and operational ease required. Disaster Recovery (DR) Workshop Discuss and evaluate your present DR strategy with key stakeholders. Review Dell best practices. Help to identify the right level of investment to mitigate risks and ensure people, processes, and systems are ready to recover from a disaster. Exchange Server Workshop Explores how Microsoft Exchange Server can improve a company s productivity, efficiency, and security. Discuss how the Dell process, methodology, and reference architectures help overcome the complexity and disruption to daily operations associated with upgrades or migrations. SharePoint Server Workshop Explores the benefits of using SharePoint to create intranets and extranets, enhance collaboration, enable enterprise search, and manage content in your environment. Microsoft Dynamics Workshop Find business processes in need of optimization, review best practices, recommend improvements, and provide key customer case studies as examples. Service Management/ITIL Workshop Designed to identify opportunities to reengineer IT processes aligned with ITIL best practices and provide an overview of Dell Service Desk infrastructure and Dell Systems Management, including tools and supporting processes. Cloud Computing Workshop Explore the self-service, pay-as-you-go, rapid deployment value of cloud computing platforms, understanding the relevance of various cloud usage scenarios including public, private, and hybrid solutions. Unified Communications Workshop Designed to help you work through communication and collaboration challenges, explore integration of voice infrastructure into the data environment for a single infrastructure, and a support organization that supports a unified network. Security Workshop A customized workshop that highlights network security enabling your organization to evaluate best practices in order to secure your International ACH Transaction (IAT) computing environment, manage legislation, audit and compliance, objective threat and vulnerability assessments, and other security practices. IT Transformation Workshop Plan your next strategic enterprise transformation with an unbiased analysis and support from Dell experts, starting with a workshop where Dell IT consultants focus on your challenges and goals, instead of pitching the latest products. The workshop will help you and your team begin showing results in six weeks with a small team vs. industry average of six months with an army of consultants. We will develop a complete end-to-end business case with an unbranded transformation blueprint for all stakeholders that will help you secure participation and support from all stakeholders within one to two days vs. the usual 10 to 20. SQL Server Workshop Workshop empowers you to envision a new approach to scenarios where SQL instances are underpinning mission critical business applications. Learn how to ensure your SQL maintenance operations meet SLA commitments, determine where your resources are being consumed, examine where you should consider virtualization and how you would recover in the event of a disaster. Dell helped us address our smallest problems to our largest challenges. We received a great deal of personalized attention and everyone at Dell understood what we were trying to do. Kathleen White, Information Technology Customer Services Manager, Alaska Department of Health and Social Services (2008)

5 End user computing environment Dell has a range of offerings for optimal end user computing that include end user infrastructure planning, migration, deployment, and ongoing management across distributed, mobile, and virtual computing platforms, to help simplify your desktop infrastructure. Our consultants can help you optimize end user computing architecture by aligning to your requirements for cost reduction, security, productivity, efficiency, and compliance. Desktop Virtualization Solutions Discovery Workshop Explore how different scenarios can solve business and technology challenges. If you need assistance determining the right strategy and implementation approach, a Desktop Virtualization Solutions Discovery Workshop is the first step to adoption. Application Management Workshop Helps determine how to improve the deployment and management of your desktop application portfolio. In this workshop you will explore how to best inventory and rationalize your portfolio, determine what the best strategy is for testing your desktop applications for compatibility with Windows 7 and determine if application virtualization or standard MSI packaging deployment technology is a best fit for your needs. Optimized Deployment Workshop Understand and optimize your OS and PC deployment process. Areas examined for optimization opportunities include imaging, application installation, data and settings migration, configuration, labor and logistics. Understand where Dell s unique technology agnostic approach to deployment could improve the cost and speed of OS and PC deployments. Windows 7 IE 9 Workshop Designed to begin the planning process of transitioning your desktop and laptop environment to Windows 7 and Internet Explorer 9. Determine what rollout strategy will best fit your organization, be it a single project event or a continuous run-rate event. At a high level, determine your strategy for managing your Windows 7 image, the deployment process, and asset recovery process. Enterprise Mobility Strategy Workshop Forum to discuss and understand current and future business needs and how Mobility can support them, including Applications, Management, Security and Infrastructure. Establishing a Mobility Strategy is the ideal way to ensure your organization plans to enable the workforce securely and effectively. We scheduled three days for the implementation, but we only needed a day and a half. The plan that Dell Services proposed was thorough and straightforward, the hardware arrived ready to go, and the Dell consultant was efficient and knowledgeable. The entire system worked perfectly on the first try. Joe Walling, Network Administrator, Gallup (2008)

6 Dell Consulting Solution Lifecycle Unlike traditional IT projects that are accompanied by lengthy and expensive consulting engagements, Dell Services leverages the Dell Consulting Solution Lifecycle a targeted consulting methodology based on experience gained through customer engagements to deliver predictable outcomes on defined timelines. By pinpointing areas for improved efficiency and presenting recommendations and solutions that include hardware, software and services, Dell can help you quickly realize the cost benefits and reduced burden by simplifying IT from the data center to the desktop. Workshop Assessment Design Implementation Manage/ Support Simplify IT, the Dell way. The Dell Consulting Solution Lifecycle is: Collaborative: You will work closely with Dell Consulting experts to assess your business needs and collaboratively design an IT solution. Rapid and Predictable: Provides a measurable and tangible analysis and solutions at an affordable price point. Solution Oriented: Comprehensive: Battle Tested: Dell works with you not only to assess your current IT environment and provide recommendations, but also to build, implement, train, and support a customized solution for your IT needs. Dell solutions will combine hardware, software, IT recommendations, and service solutions. Dell solutions are based on the combined experience gained from thousands of customer engagements and over a decade of creating leading hardware products designed for the large enterprise.

7 How to get started with Dell From the desktop to the data center, Dell Consulting Services address IT Simplification. Dell works with you to develop action-oriented plans that can deliver specific, predictable, and measurable outcomes. A Dell Consulting Workshop is an excellent first step to address your key IT-based technology and related business challenges. In addition to our half-day workshops, Dell also delivers CIO/VP level sessions to help large global companies with complex environments explore opportunities to strip away costs and complexity across the enterprise. These strategic sessions are designed to give an overview of the methodology and best practices we use to automate IT processes. Get started with a Dell-facilitated Workshop session to help address your key technology and business challenges. Contact your Dell representative today to schedule the first step in simplifying your IT environment. Dell consultants took just three months to get to a point that Electrocomponents might have taken more than a year to get to by being impartial and ensuring effective collaboration of our internal resources and external partners. James Rennie, Chief Technology Officer, Electrocomponents (UK, LE)

8 Getting started with Dell Get started with a Dellfacilitated Workshop session to help address your key technology and business challenges. Contact your Dell representative today to schedule the first step in simplifying your IT environment. Dell Services for IT Consulting Simplify your IT management at dell.com/services Product and service availability varies by country Dell Inc. All rights reserved Microsoft, MS and Windows are registered trademarks of Microsoft Corporation. N HVAT

Dell helps you to simplify IT

Dell helps you to simplify IT Workshops the first step Reduce desktop and data centre complexity. Improve productivity. Innovate. Dell IT Consulting Services New Edition 2010 Introduction How can you protect