IBM ServiceUnits available for Premium, Standard, and Offsite Services

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1 IBM United States Hardware Announcement , dated October 7, 2013 IBM ServiceUnits available for Premium, Standard, and Offsite Services Table of contents 1 Overview 9 Publications 2 Key prerequisites 9 Technical information 3 Planned availability date 10 Terms and conditions 3 Description 10 Prices 7 Product number 13 Order now At a glance IBM Systems Lab Services can help you: Accelerate the adoption of new products and offerings Maximize performance of existing IBM systems Reduce risk of failure due to incorrect implementation or underutilized/misused solution capability Reduce the duration of the implementation effort Improve the quality of the implementation of the new environment Improve productivity of your staff through their acquisition of stronger skills on IBM technologies and solutions More efficiently acquire stronger skills on IBM technologies and solutions For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001). Overview IBM Systems Lab Services and Training (LST), one of the for fee services organizations of IBM's world-renowned Systems and Technology Group development labs, brings the expertise of the development community on the latest technologies to your enterprise. With deep skills in IBM Systems technologies and configuration, design, and integration practices, LST can help you with your most difficult technical challenges. LST exists to provide you with successful implementations of innovative, emerging technologies to help accelerate your investment ROI and drive up your satisfaction with your IBM Systems. LST brings the skills and experience of the lab to your enterprise through remote or on-site consulting, and skills transfer to your personnel in your IBM Systems environment. Whether it is training at your site, or conducting a QuickStart engagement to get you up to speed quickly, LST can meet your IBM Systems technical assistance needs. LST has both high-quality, field-tested offerings and the resources to bring customized solutions to your enterprise. To review the services IBM provides and contact information, visit Note that your IBM Systems Lab Services Sales Specialists (Opportunity Managers) must confirm scope, sizing, and requirements, and create a Statement of Work, and IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 IBM Agreement for Services, if one does not exist. Opportunity Managers can be contacted through or at Before ordering, it is mandatory to contact an IBM Systems Lab Services Opportunity Manager for sizing. The following are newly announced ServiceUnits: Standard PureFlex TM x86 ServiceUnit for 1-day of Premium PureFlex x86 ServiceUnit for 1-day of PureFlex x86 ServiceUnit for 1-day of offsite consultation Standard System Networking ServiceUnit for 1-day of Premium System Networking ServiceUnit for 1-day of System Networking ServiceUnit for 1-day of offsite consultation Standard PureFlex Power ServiceUnit for 1-day of Premium PureFlex Power ServiceUnit for 1-day of PureFlex Power ServiceUnit for 1-day of offsite consultation Standard PureFlex Storage ServiceUnit for 1-day of Premium PureFlex Storage ServiceUnit for 1-day of PureFlex Storage ServiceUnit for 1-day of offsite consultation Standard Storage Tape ServiceUnit for 1-day of Premium Storage Tape ServiceUnit for 1-day of Storage Tape ServiceUnit for 1-day of offsite consultation Standard Storage Software ServiceUnit for 1-day of Premium Storage Software ServiceUnit for 1-day of Storage Software ServiceUnit for 1-day of offsite consultation Standard System x ServiceUnit for 1-day of Premium System x ServiceUnit for 1-day of System x ServiceUnit for 1-day of offsite consultation Standard System z ServiceUnit for 1-day of Premium System z ServiceUnit for 1-day of System z ServiceUnit for 1-day of offsite consultation Standard Power Systems TM ServiceUnit for 1-day of Premium Power Systems ServiceUnit for 1-day of Power Systems ServiceUnit for 1-day of offsite consultation Standard Storage ServiceUnit for 1-day of Premium Storage ServiceUnit for 1-day of Storage ServiceUnit for 1-day of offsite consultation Key prerequisites IBM Systems Lab Services Sales Specialists (Opportunity Managers) must confirm scope and requirements and create a Statement of Work. Opportunity Managers can be contacted through (stgls@us.ibm.com) or at A signed Statement of Work and IBM Agreement for Services, IBM Customer Agreement, or IBM International Customer Agreement for Services is required before services are performed. Contact IBM Systems Lab Services Opportunity Managers for any hardware or software prerequisites. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Before ordering, it is mandatory to contact an IBM Systems Lab Services Opportunity Manager for sizing. Planned availability date October 15, 2013 Description L110 Standard PureFlex x86 ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for PureFlex x86 consulting is available to clients and IBM Business Partners in support of IBM PureFlex x86 solution L111 Premium PureFlex x86 ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for PureFlex x86 consulting is available selected IBM PureFlex x86 solutions. This unit-based fee covers one day or eight hours of consulting, L112 PureFlex x86 ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for PureFlex x86 consulting is available to clients and IBM Business Partners in support of solution integration efforts for IBM PureFlex x86 solutions. This unit-based fee covers one day or eight hours of consulting that does not require travel. L120 Standard System Networking ServiceUnit for 1-day of onsite consultation ( ) One day of IBM Systems Lab Services for System Networking consulting is available to clients and IBM Business Partners in support of IBM System Networking solution L121 Premium System Networking ServiceUnit for 1-day of onsite consultation ( ) One day of IBM Systems Lab Services for System Networking consulting is available selected IBM System Networking solutions. This unit-based fee covers one day or eight hours of consulting, L122 System Networking ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for System Networking consulting is available to clients and IBM Business Partners in support of solution integration efforts for IBM System Networking solutions. This unit-based fee covers one day or eight hours of consulting that does not require travel. L310 Standard PureFlex Power ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for PureFlex Power consulting is available to clients and IBM Business Partners in support of IBM PureFlex Power solution IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 L311 Premium PureFlex Power ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for PureFlex Power consulting is available selected IBM PureFlex Power solutions. This unit-based fee covers one day or eight hours of consulting, L312 PureFlex Power ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for PureFlex Power consulting is available to clients and IBM Business Partners in support of IBM PureFlex Power solution integration efforts that do not require non-local travel. This unit-based fee covers one day or eight hours of consulting. Travel and expenses are not included. L410 Standard PureFlex Storage ServiceUnit for 1-day of onsite consultation ( ) One day of IBM Systems Lab Services for PureFlex Storage consulting is available to clients and IBM Business Partners in support of IBM PureFlex Storage solution L411 Premium PureFlex Storage ServiceUnit for 1-day of onsite consultation ( ) One day of IBM Systems Lab Services for PureFlex Storage consulting is available selected IBM PureFlex Storage solutions. This unit-based fee covers one day or eight hours of consulting, L412 PureFlex Storage ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for PureFlex Storage consulting is available to clients and IBM Business Partners in support of IBM PureFlex Storage solution integration efforts that do not require non-local travel. This unit-based fee covers one day or eight hours of consulting. Travel and expenses are not included. L420 Standard Storage Tape ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for Storage Tape consulting is available to clients and IBM Business Partners in support of IBM System Storage Tape solution L421 Premium Storage Tape ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for Storage Tape consulting is available selected IBM Storage Tape solutions. This unit-based fee covers one day or eight hours of consulting, L422 Storage Tape ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for Storage Tape consulting is available to clients and IBM Business Partners in support of IBM Storage Tape solution integration efforts that do not require non-local travel. This unit-based fee covers one day or eight hours of consulting. Travel and expenses are not included. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 L430 Standard Storage Software ServiceUnit for 1-day of onsite consultation ( ) One day of IBM Systems Lab Services for Storage Software consulting is available to clients and IBM Business Partners in support of IBM Storage Software solution L431 Premium Storage Software ServiceUnit for 1-day of onsite consultation ( ) One day of IBM Systems Lab Services for Storage Software consulting is available selected IBM Storage Software solutions. This unit-based fee covers one day or eight hours of consulting, L432 Storage Software ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services Storage Software consulting is available to clients and IBM Business Partners in support of IBM Storage Software solution integration efforts that do not require non-local travel. This unit-based fee covers one day or eight hours of consulting. Travel and expenses are not included. L100 Standard System x ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for System x consulting is available to clients and IBM Business Partners in support of IBM System x solution integration efforts. This unit-based fee covers one day or eight hours of consulting, including travel and expenses. L101 Premium System x ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for System x consulting is available to clients and IBM Business Partners in support of integration efforts for a set of selected IBM System x solutions. This unit-based fee covers one day or eight hours of consulting, L102 System x ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for System x consulting is available to clients and IBM Business Partners in support of solution integration efforts for IBM System x solutions. This unit-based fee covers one day or eight hours of consulting that does not require travel. L200 Standard System z ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for System z consulting is available to clients and IBM Business Partners in support of IBM System z solution integration efforts. This unit-based fee covers one day or eight hours of consulting, including travel and expenses. L201 Premium System z ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for System z consulting is available to clients and IBM Business Partners in support of integration efforts for a set of selected IBM System z solutions. This unit-based fee covers one day or eight hours of consulting, IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 L202 System z ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for System z consulting is available to clients and IBM Business Partners in support of IBM System z solution integration efforts that do not require non-local travel. This unit-based fee covers one day or eight hours of consulting. Travel and expenses are not included. L300 Standard Power Systems ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for Power Systems consulting is available to clients and IBM Business Partners in support of IBM Power Systems solution L301 Premium Power Systems ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for Power Systems consulting is available selected IBM Power Systems solutions. This unit-based fee covers one day or eight hours of consulting, L302 Power Systems ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for Power Systems consulting is available to clients and IBM Business Partners in support of IBM Power Systems solution integration efforts that do not require non-local travel. This unit-based fee covers one day or eight hours of consulting. Travel and expenses are not included. L400 Standard Storage ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for System Storage consulting is available to clients and IBM Business Partners in support of IBM System Storage solution L401 Premium Storage ServiceUnit for 1-day of ( ) One day of IBM Systems Lab Services for Storage consulting is available to clients and IBM Business Partners in support of integration efforts for a set of selected IBM Storage solutions. This unit-based fee covers one day or eight hours of consulting, L402 Storage ServiceUnit for 1-day of offsite consultation ( ) One day of offsite IBM Systems Lab Services for System Storage consulting is available to clients and IBM Business Partners in support of IBM System Storage solution integration efforts that do not require non-local travel. This unit-based fee covers one day or eight hours of consulting. Travel and expenses are not included. Offering details Users can select the required number of units of consulting needed for each engagement based on supplied sizing per the client's requirements. ServiceUnits can be ordered with hardware and software, or as stand-alone. For descriptions of the available capabilities and service offerings for IBM Systems Lab Services and Training, refer to the IBM Systems and Technology Group at IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 Terms and conditions items: Minimum order quantity: 3 Before ordering, it is mandatory to contact an Opportunity Manager for sizing. Once ordered, provide the Opportunity Manager with the order number. A signed Statement of Work and appropriate base agreement (for example, IBM Agreement for Services or IBM Customer Agreement) are required before services are performed. The client will be billed for services within 30 days after the services have been delivered. IBM Systems Lab Services Opportunity Managers must confirm scope and requirements, and create a Statement of Work, and IBM Agreement for Services, if applicable. Opportunity Managers can be contacted through (stgls@us.ibm.com) or at Before ordering, it is mandatory to contact an IBM Systems Lab Services Opportunity Manager for sizing. Product number The following are newly announced features on the specific models of the IBM 6666 machine type: Description Machine Feature type Model number Standard System x ServiceUnit Standard System x ServiceUnit for 1-day of Premium System x ServiceUnit Premium System x ServiceUnit for 1-day of Offsite System x ServiceUnit System x ServiceUnit for 1-day of offsite consultation Standard PureFlex x86 ServiceUnit Standard PureFlex x86 ServiceUnit for 1-day of Premium PureFlex x86 ServiceUnit Premium PureFlex x86 ServiceUnit for 1-day of Offsite PureFlex x86 ServiceUnit PureFlex x86 ServiceUnit for 1-day of offsite consultation Standard System Networking ServiceUnit Standard System Networking ServiceUnit for 1-day of Premium System Networking ServiceUnit Premium System Networking ServiceUnit for 1-day of Offsite System Networking ServiceUnit System Networking ServiceUnit for 1-day of offsite consultation L100 L101 L102 L110 L111 L112 L120 L121 L122 Standard System z ServiceUnit IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 Standard System z ServiceUnit for 1-day of Premium System z ServiceUnit Premium System z ServiceUnit for 1-day of Offsite System z ServiceUnit System z ServiceUnit for 1-day of offsite consultation Standard Power Systems ServiceUnit Standard Power Systems ServiceUnit for 1-day of Premium Power Systems ServiceUnit Premium Power Systems ServiceUnit for 1-day of Offsite Power Systems ServiceUnit Power Systems ServiceUnit for 1-day of offsite consultation Standard PureFlex Power ServiceUnit Standard PureFlex Power ServiceUnit for 1-day of Premium PureFlex Power ServiceUnit Premium PureFlex Power ServiceUnit for 1-day of Offsite PureFlex Power ServiceUnit PureFlex Power ServiceUnit for 1-day of offsite consultation Standard Storage ServiceUnit Standard Storage ServiceUnit for 1-day of Premium Storage ServiceUnit Premium Storage ServiceUnit for 1-day of Offsite Storage ServiceUnit Storage ServiceUnit for 1-day of offsite consultation Standard PureFlex Storage ServiceUnit Standard PureFlex Storage ServiceUnit for 1-day of Premium PureFlex Storage ServiceUnit Premium PureFlex Storage ServiceUnit for 1-day of Offsite PureFlex Storage ServiceUnit PureFlex Storage ServiceUnit for 1-day of offsite consultation Standard Storage Tape ServiceUnit Standard Storage Tape ServiceUnit for 1-day of Premium Storage Tape ServiceUnit Premium Storage Tape ServiceUnit for 1-day of Offsite Storage Tape ServiceUnit Storage Tape ServiceUnit for 1-day of offsite consultation Standard Storage Software ServiceUnit Standard Storage Software ServiceUnit for 1-day of L200 L201 L202 L300 L301 L302 L310 L311 L312 L400 L401 L402 L410 L411 L412 L420 L421 L422 L430 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 Premium Storage Software ServiceUnit Premium Storage Software ServiceUnit for 1-day of Offsite Storage Software ServiceUnit Storage Software ServiceUnit for 1-day of offsite consultation L431 L432 Model conversions Not applicable Feature conversions Not applicable Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). Publications No publications are shipped with the announced products. Technical information Specified operating environment Physical specifications Not applicable Operating environment IBM Systems Lab Services Sales Specialists (Opportunity Managers) must confirm scope and requirements and create a Statement of Work. Opportunity Managers can be contacted through (stgls@us.ibm.com) or at A signed Statement of Work and IBM Agreement for Services, IBM Customer Agreement, or IBM International Customer Agreement for Services is required before services are performed. Contact IBM Systems Lab Services Opportunity Managers for any hardware or software prerequisites. Security, auditability, and control The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Terms and conditions Field-installable feature No Customer setup Yes IBM Global Financing Yes Usage plan machine No Field-installable features No Model conversions No Prices For additional information and current prices, contact your local IBM representative. Product charges The following are newly announced features on the specific models of the IBM STG Lab Services 6666 machine type: Minimum Initial/ Monthly MES/ Model Feature Purchase Maint. Both/ RP Description Number Numbers Price Charge Support CSU MES Standard System x Service Unit 100 Yes Standard System x Service Unit 100 L100 Initial N/A No Premium System x Service Unit 101 Yes Premium System x Service Unit 101 L101 Initial N/A No Off-site System x Service Unit 102 Yes Off-site System x Service Unit 102 L102 Initial N/A No Standard PureFlex x86 Serv Un 110 Yes Standard PureFlex x86 Serv Un 110 L110 Initial N/A No Premium PureFlex x86 Serv Unit 111 Yes Premium PureFlex x86 Serv Unit 111 L111 Initial N/A No Off-site PureFlex x86 Serv Un 112 Yes Off-site PureFlex x86 Serv Un 112 L112 Initial N/A No Standard Syst Net Serv Unit IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 120 Yes Standard Syst Net Serv Unit 120 L120 Initial N/A No Premium Syst Net Service Unit 121 Yes Premium Syst Net Service Unit 121 L121 Initial N/A No Off-site Syst Net Service Unit 122 Yes Off-site Syst Net Service Unit 122 L122 Initial N/A No Standard System z Service Unit 200 Yes Standard System z Service Unit 200 L200 Initial N/A No Premium System z Service Unit 201 Yes Premium System z Service Unit 201 L201 Initial N/A No Off-site System z Service Unit 202 Yes Off-site System z Service Unit 202 L202 Initial N/A No Standard Power Systems Service Unit 300 Yes Standard Power Systems Service Unit 300 L300 Initial N/A No Premium Power Systems Service Unit 301 Yes Premium Power Systems Service Unit 301 L301 Initial N/A No Off-site Power Systems Service Unit 302 Yes Off-site Power Systems Service Unit 302 L302 Initial N/A No Standard PureFlex Power Serv U 310 Yes Standard PureFlex Power Serv U 310 L310 Initial N/A No Premium PureFlex Power Serv Un 311 Yes Premium PureFlex Power Serv Un 311 L311 Initial N/A No Off-site PureFlex Power Serv U 312 Yes Off-site PureFlex Power Serv U 312 L312 Initial N/A No Standard Storage Service Unit 400 Yes Standard Storage Service Unit 400 L400 Initial N/A No Premium Storage Service Unit 401 Yes Premium Storage Service Unit 401 L401 Initial N/A No Offsite Storage Service Unit 402 Yes Offsite Storage Service Unit 402 L402 Initial N/A No Standard PureFlex Stor Serv Un 410 Yes Standard PureFlex Stor Serv Un 410 L410 Initial N/A No Premium PureFlex Stor Serv Un 411 Yes Premium PureFlex Stor Serv Un 411 L411 Initial N/A No Off-site PureFlex Stor Serv Un 412 Yes Off-site PureFlex Stor Serv Un 412 L412 Initial N/A No Standard Storage Tape Serv Un 420 Yes Standard Storage Tape Serv Un IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 420 L420 Initial N/A No Premium Storage Tape Serv Un 421 Yes Premium Storage Tape Serv Unit 421 L421 Initial N/A No Off-site Storage Tape Serv Unt 422 Yes Off-site Storage Tape Serv Unt 422 L422 Initial N/A No Standard Storage S/W Serv Unit 430 Yes Standard Storage S/W Serv Unit 430 L430 Initial N/A No Premium Storage S/W Serv Unit 431 Yes Premium Storage S/W Serv Unit 431 L431 Initial N/A No Off-site Storage S/W Serv Unit 432 Yes Off-site Storage S/W Serv Unit 432 L432 Initial N/A No Pricing terms Prices in the following PDF prices link are suggested list prices on day of announcement for the US only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice. ENUS LIST_PRICES_2013_10_07.PDF IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our endto-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 Order now To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) For IBM representative: For IBM Business Partner: Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: YE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks PureFlex and Power Systems are trademarks of IBM Corporation in the United States, other countries, or both. IBM, Power, System x, System z, System Storage, PartnerWorld and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 13

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