Edition 3 ISO/T. l gas SANS 29001:2011. Tel: +27 SABSS

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1 ISBN SANS 29001:2011 ISO/T TS 29001:2010 SOUTH AFRICAN NATIONAL STANDARD Petroleum, petrochemical and natural l gas industries Sector- -specific quality management system ms Requir rements for product and service supply organizations This national standard is the identical implementation of ISO/TS 29001:2010, and is adopted with the permission of the International Organization for Standardization. Published by SABS Standards Division 1 Dr Lategan Road Groenkloof Private Bagg X191 Pretoria 0001 Tel: Fax: SABSS

2 SANS 29001:2011 ISO/TS 29001:2010 Table of changes Change No. Date Scope National foreword This South African standard was prepared by National Committee SABS/TC 176, Quality assurance and quality management matters, in accordance with procedures of the SABS, in compliance with annex 3 of the WTO/TBT agreement. This SANS document was published in January This SANS document supersedes SANS 29001:2009 (edition 2). Compliance with this document cannot confer immunity from legal obligations. Reaffirmed and reprinted in April This document will be reviewed every five years and be reaffirmed, amended, revised or withdrawn. SABS

3 TECHNICAL SPECIFICATION ISO/TS Third edition Petroleum, petrochemical and natural gas industries Sector-specific quality management systems Requirements for product and service supply organizations Industries du pétrole, de la pétrochimie et du gaz naturel Systèmes de management de la qualité spécifiques au secteur Exigences pour les organismes de fourniture de produits et de services Reference number ISO/TS 29001:2010(E) ISO 2010

4 ISO/TS 29001:2010(E) Licensed exclusively to SABS. PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. COPYRIGHT PROTECTED DOCUMENT ISO 2010 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel Fax copyright@iso.org Web Published in Switzerland ii ISO 2010 All rights reserved

5 ISO/TS 29001:2010(E) Contents Page Foreword...vi Introduction...vii 0.1 General...vii 0.2 Process approach...viii 0.3 Relationship with ISO ix 0.4 Compatibility with other management systems...x 0.5 Goal of this Technical Specification...x 1 Scope General Field of Application Supplemental Application Application Supplemental Normative references Terms and definitions Terms and definitions for the petroleum, petrochemical and natural gas industries Quality management system General requirements Outsourced processes and/or services Supplemental Documentation requirements General Quality manual Quality manual Supplemental Control of documents Control of documents Supplemental Control of document changes Supplemental Control of records Control of records Supplemental Management responsibility Management commitment Customer focus Quality policy Quality policy Supplemental Planning Quality objectives Quality management system planning Responsibility, authority and communication Responsibility and authority Management representative Internal communication Management review General General Supplemental Review input Review output Resource management Provision of resources Human resources General Competence, training and awareness...12 ISO 2010 All rights reserved iii