Website Update & Frequently Asked Questions

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1 Website Update & Frequently Asked Questions This is a live document and will be updated as needed. If this guide does not address your needs, or you have suggestions for additional sections, please contact webmaster@mannatech.com Updated 05/19/2007

2 Table of Contents WebSite Updates... 3 Exciting New Features at Mannatech.com May 19 US CST... 3 Bonus Qualification... 5 How to get to the Next Leadership Level... 5 Near Real Time... 5 Logging In... 6 Logging onto Case Sensitive...6 Forgot My Password...6 Security Question Not Set Up or You Forgot The Answer?...6 Your Government ID could not be Validated...6 Creating and Managing Orders for You and your Downline... 7 Creating Orders (One Time, MPM and Automatic Orders)... 7 For you and your Downline...7 Manage My Downline Orders... 8 Downline Automatic Order Management and Search...8 To modify my downlines automatic orders...9 Manage My Orders... 9 To modify my automatic order...9 Order Status Descriptions Why is My Order on Hold?...10 Exception Order Help...11 Create and Manage your MannaPage How to Create A MannaPage To Edit/Validate what your Mannapage URL Register a New Associate Associate Registration New Associate Information page Order Shipping and Billing Viewing a new Registration Order Registering a New Member My Preferences

3 WebSite Updates Exciting New Features at Mannatech.com May 19 US CST We are excited to announce that we have implemented website enhancements based on your requests to Mannatech.com! You can now add downline automatic orders (AO) to your Manage My Orders page so you can manage and monitor the AO. A new search box titled Downline Automatic Order Search has been added to the bottom of the Manage My Orders page. To find an AO in your downline, enter the account number and click Search. You are routed directly to your selected downline AO detail page. On this page, once you enter the credit card number, you can edit, cancel or manage this AO. o If you just need to add their account to your Downline Automatic Order Manager, all you have to do is enter the credit card number and click the manage order button. This will add the downline account number to your Manage My Orders page (unless the AO is already being managed by someone else in which case the site will tell you who and what their account number is so you may get in touch with them). Now you are able to modify the order when you are logged into your Manage My Order s page. o If you need to add and edit their account at the same time, all you have to do is enter the credit card number, click the manage/edit order button and the page will load in edit mode. You can them make changes to the order. Don t forget to click update and when the next page comes up, click Submit! This will submit your AO changes and add the account to your Downline Automatic Order Manager. The Manage My Orders page (automatic order manager) now provides you with the ability to sort your downline automatic orders by account number, associate name, creation date or next generation date. To sort, just click the column heading, the page will reload in the order of the information you selected. This comes in handy if you have many pages of downline AO s to manage and need them grouped in a specific way. For instance, at the end of the business period you can sort your downline AO s by next generation date to see how many will ship within a given period of time! The link on the Automatic Order detail page (in edit mode) used to say add products. The title of this button was confusing since it wasn t obvious that you could also remove items from the next screen. The add products button has now been changed to add/change products. This should help new associates with understanding exactly what this button will do and how to properly modify an automatic order template. New web training presentations are available in the training area to assist with ordering, clearing exception orders and resolve issues related to logging in. More training is coming soon related to Mannapages and the new add feature in the Manage My Orders section, so watch for these! 3

4 As many of you know, Marketing Promotional Materials cannot be added to an automatic order however the site did not provide you with clear instructions once the MPM items were added to the cart and the user selected to create an automatic order. New text and functionality has been added to warn users that MPM items exist on their order. The items are also removed once the user proceeds to checkout. A listing of MPM items that have been removed from the order is provided. Warmest Regards and Blessings, Cindy Tysinger 4

5 Bonus Qualification How to get to the Next Leadership Level Here you will find: i. Current Amount ii. Pending AO Amount iii. Current + Pending AO iv. What you must do - displaying volume needed to get to the next leadership level v. Displays all your legs so that you can see how much volume is needed in each one to make it to the next Director level Remember this amount includes auto orders that haven't and may not process. It is a future estimate for the entire period if nothing cancels, edits, or goes into exceptions. You may actually have more volume than this as new orders are placed and new associates come in during the period. It will reflect this daily as it is updated but is often 12 hours behind real time, just as the Tree is. Near Real Time Real Time volume amount of all orders that have credit card charged, processed, and is current volume. i. Will not figure in any pending order amount into this reading or pending auto orders or exceptions ii. Real time is the minute to minute volume that has gone through so far to date. iii. Displays all your legs so that you can see how much volume is needed in each one to make it to the next Director level. During the Last few days of the Business Period, be sure to check both locations for your volume but it will be the Near Real Time that you will want to utilize the last day or so since auto orders will all have cleared and from there you can make sure you have enough volume to qualify for your Director level checks. 5

6 Logging In Logging onto 1. Type directly in your browser. Do not use your old bookmark. 2. Select your country of choice 3. Once the login page appears, log into the site with your account number and password 4. Click on the Manage My Business link in the left navigation. Case Sensitive Passwords are now Case Sensitive. If you enter your account number and password and do not get in, make sure you use the correct case. If you still can not get in, use the Forgot My Password link just below the login box. Once you use the Forgot My Password option, you will be routed to a page to reset your password. You can use the old password with the casing you choose. Forgot My Password When logging in, if you enter your account and password, then click go and you do not get in, you can to reset your password. Use the Forgot My Password option. It is located under the login box in the upper left corner. Here you enter your Security Answer. If you have forgotten your security question/answer or haven't created one, See the Security Question Not Set Up or You Forgot The Answer? Section of this guide. Security Question Not Set Up or You Forgot The Answer? If you have Forgot your security question or haven't created one? 1. Enter your account number and your best guess at the answer then click Submit. 2. You will see the following Error at the top of the page: Sorry! You do not have a security question set up for your account. If you would like to proceed by validating additional account information click here. 3. Click the click here. 4. Enter the Required Information. Associates: please enter your Tax ID/SSN government ID on file (for US/CAN/JPN/TAI/KOR) or the phone number that we had stored for you in the old system (GER/DEN/AUS/NZ). Members enter the phone number on file. 2. Click Submit Note: If your information can not be validated, see Your Government ID Can Not Be Validated later in this section. Your Government ID could not be Validated If we can not validate your information, you get an error telling you to that the data could not be validated and to Click Send to have your password sent to you. Click the Submit / Send button directly under the error. 6

Creating and Managing Orders for You and your Downline Creating Orders (One Time, MPM and Automatic Orders) For you and your Downline All orders are created with the same process.

2. Click Orders from the Left Navigation. 3. Click Continue under Create Order/ Automatic Order 4. Add products to your shopping cart. 5.

7 Creating and Managing Orders for You and your Downline Creating Orders (One Time, MPM and Automatic Orders) For you and your Downline All orders are created with the same process. If you are creating an automatic order, Place the order first, and near the end of creating the order, you are asked to Set up an Automatic Order?. Please do the following: 1. Log in to Mannatech.com. 2. Click Orders from the Left Navigation. 3. Click Continue under Create Order/ Automatic Order 4. Add products to your shopping cart. 5. When you have all your desired products in your cart, click Check Out from the View Your Cart page. Note: The system pre-populates Credit To Account Number with your account number. If this is for your downline, do the following: 1. Change this number to their account number. 2. Click Update. 3. You also can change the Account number in the Shipping and Billing sections. If this is for a non-associate or member, leave it blank, and type over the current address with that of the buyer. Make sure you click Update to have the system populate the address field for you. If you enter or edit the address you may need to validate the address. 4. Once the information and address are correct, click Continue. 7

You are now asked for the Payment Information. On this page you have the option to turn this order into an Automatic Order (AO). When you click Yes, you have the option to set up your Automatic Order.

See the modify instructions in this document for assistance. Manage My Downline Orders Downline Automatic Order Management and Search To Manage an Automatic Order for someone in your downline: 1.

8 You are now asked for the Payment Information. On this page you have the option to turn this order into an Automatic Order (AO). When you click Yes, you have the option to set up your Automatic Order. Do the following: 1. Enter your first generation date and select your free product. 2. Click Continue to complete the order. You can still modify this AO after the GlobalView system updates it. See the modify instructions in this document for assistance. Manage My Downline Orders Downline Automatic Order Management and Search To Manage an Automatic Order for someone in your downline: 1. Log in to your mannatech.com account. 2. Click on Manage My Orders in the left side navigation. 3. At the bottom of the page you will see the Downline Automatic Order Search box. 4. Enter the account number of your downline. 5. You will now be able to Edit, Cancel or Manage the AO. 6. To Manage or Manage/Edit the order, enter the credit card used and click the appropriate box. 7. The AO will now be listed in your Automatic Order area of the My Downline Orders section once you have made the needed changes and clicked submit. 8

To modify my downlines automatic orders Go to the Manage My Order page: You find your downlines automatic orders near the bottom of the page.

If you are not sure which credit card was used, you can see the last 4 digits in the details. 3. Click add products to go to a product page. Please note that your current products are prepopulated.

Make any additional changes like the Generation Date or Shipping info. 6. In the payment section need to remove the XXXXXXXXXXX6262 and replace it with the credit card number. 7.

9 To modify my downlines automatic orders Go to the Manage My Order page: You find your downlines automatic orders near the bottom of the page. You can change all details of an AO order including the Generation Date. Do the following: 1. Click an automatic order. This shows the details. 2. Enter the credit card number and click the edit link. If you are not sure which credit card was used, you can see the last 4 digits in the details. 3. Click add products to go to a product page. Please note that your current products are prepopulated. Remove the Qty if you need to remove a product. 4. Select your items and click the Continue. This returns you to the auto order page. 5. Make any additional changes like the Generation Date or Shipping info. 6. In the payment section need to remove the XXXXXXXXXXX6262 and replace it with the credit card number. 7. Update (make sure you have phone numbers on the order). Once you click the update button, this steps you through the checkout process. This is NOT generated a new order, but rather it submits your auto order changes to our Globalview system. Things you can change Products Quantities Payment Type Generation Date Free Product Billing Info Shipping Info Shipping Method Manage My Orders To modify my automatic order Do the following: 1. Go to the Manage My Orders page. 2. Click your automatic order in the Automatic Order Section to See the details and Update. 3. Enter the credit card number and click the edit link. If you are not sure of the credit card you used, you can see the last 4 digits in the details of the order. 4. Click add products to go to a product page. Please note that your current products are pre-populated. Remove the Qty if you need to remove a product. 5. Make any additional changes like the Generation Date or Shipping info. 6. In the payment section need to remove the XXXXXXXXXXX6262 and replace it with the credit card number. 7. Update (make sure you have phone numbers on the order). Once you click the update button, this steps you through the checkout process. This is NOT generated a new order, but rather it submits your auto order changes to our Globalview system. 9

10 Order Status Descriptions Status Pending Processing Complete Partial Backorder Shipped Cancelled Description Any order that has a status other than one that is listed above has a pending status. This will be monitored after Go Live and new status codes will be included as need to control the number of orders with a pending status on the web. Orders with processing status have been received by the web and/or have made it to GlobalView but have not reached shipment confirmation. Orders that have not only shipped but have gone through the system update process and have been fully booked. Any order that has mutliple products with different status'. An example would be an order that has one item on backorder and one item shipped. The status will be "partial". Orders with one or multiple items on the order that are all out of stock. Orders that have reached shipment confirmation in GlobalView. The order may actually be on the truck or on the dock, but once the warehouse scans it in as shipped confirmed this status will appear after the upcoming ETL pull. Orders that have been cancelled. Note: we typically do not show cancelled orders on the web. Only the most recent order is displayed and if that order happens to have been cancelled then the status appears. Why is My Order on Hold? Here are the two reasons an order will be Held. System Global Address Vertex Description The address you have entered is currently not in our Global Address database. We will validate the address manually and release the Hold. This system calculates the Tax for your specific order. If an order is on a Vertex hold, the Tax will be researched and calculated. The hold will then be released. 10

11 Exception Order Help Exception orders are those orders that are on hold due to issues with processing the credit card. If the card cannot be processed once the order is submitted to our GlobalView system, Mannatech provides you with the ability to change the credit card on the order and resubmit it. The GlobalView system will automatically retry to authorize the card within 27 days of the order being placed. If the card on the order cannot be authorized by the 27 th day the order is cancelled. For the duration of the 27 days after the order is placed, Associates and Members can resubmit the order with a new credit card or re-entering the accurate credit card information (see the list of possible declination causes below, some issues relate to typos). If the card still cannot be authorized the order is cancelled on the 27 th day after the original order date. Typically resubmitted orders are updated in the GlobalView system within seconds of resubmission. Therefore, you will know within moments if the card was declined again. If the order moves from the exception section to the regular order section then it has been authorized successfully. The credit card could be declined for the following reasons: The bank will not authorize the card due to insufficient funds. The expiration date was entered incorrectly. The card number was entered incorrectly. The card name was entered incorrectly. Various other bank issues i.e., card holds, etc. To modify an exception order, log into the site and view the exception orders on the dashboard. These orders are linked directly to the detail of the order so you can resubmit it with new information. You can also access exception orders by clicking on Manage My Orders. The exception orders appear at the top of the page. This section only appears IF you have exception orders under your account. 11

Create and Manage your MannaPage How to Create A MannaPage My MannaPages Manager My URL is the space where you enter the URL that you would like. Feel free to use a URL like, www.mannapages.

12 Create and Manage your MannaPage How to Create A MannaPage My MannaPages Manager My URL is the space where you enter the URL that you would like. Feel free to use a URL like, or /YOURNAME. The system provides you with the ability to be as creative as possible. Note - the system will not allow the use of profanity or words that could compromise Mannatech, legally. My Contact Information is the space where you enter the information that you want to appear on your Mannapage. Your name will automatically appear. You can choose to display contact me or contact us. Your city and state appear on this page but not on your Mannapage. This is just for confirmation on the Mannapage Manager page. The following information is editable and optional, enter the info and check the Display on Mannapage checkbox if you want them to appear on your Mannapage: Address Telephone Fax Number Display Highest Level Ever. Once you have entered all information click the Create button. This will generate your URL and reset your page. Feel free to access your URL and check it out! ( To Edit/Validate what your Mannapage URL Log into Click on Manage My Business, click My Mannapages. If the preferences section is collapsed then a Mannapage for this account exists. To view the Mannapage URL, click the Show Preferences link. This will expose the Mannapage URL and custom components of the Mannapage. If this section is not collapsed when you access this page, the Mannapage is not set up. To set up the Mannapage, view the Create and Manage your MannaPage section above. 12

Register a New Associate Associate Registration Please do the following: 1. Log in to www.mannatech.com. 2. Click Orders from the Left Navigation. 3.

To become an Associate Mannatech requires the purchase of a pack or a custom pack. Click the pack name to view the contents.

13 Register a New Associate Associate Registration Please do the following: 1. Log in to 2. Click Orders from the Left Navigation. 3. Click Continue under Register Associate or Member 4. Click Register as an Associate! Button at the bottom of the Advantages of becoming a Mannatech Associate section. 5. Select the country. 6. To become an Associate Mannatech requires the purchase of a pack or a custom pack. Click the pack name to view the contents. To understand more about the custom pack flow from this point access the Custom Pack section. Only if a Registration Pack is selected, Select your Free Product. 7. Click Continue. From the Associate Registration Product Summary Page, you will see the pack you have chosen. Click Do you want to add products to your order? to continue shopping. Click continue to proceed to the New Associate Information You can also navigate back with the Previous Button or Cancel with the Cancel button. 13

Enter the New Associates Information in the Your Information section. 2. If the Billing address is different than the associates click No in the Billing Information section. 3.

14 New Associate Information page On the Information page, you will enter their information and set up their Web Account. Once their account is created, they can log into the site and Edit their account with the My Preferences link on the Left Navigation of the My MannaTech page. 1. Enter the New Associates Information in the Your Information section. 2. If the Billing address is different than the associates click No in the Billing Information section. 3. Set their Communication Preferences. 4. Create their Password. 5. Set Up their Security Question & Answer. Sponsor/Enroller Section is where you will designate someone in your downline to be the Sponsor and/or Enroller for this new associate. It is populated with the logged in associates information. To change this you will click the Magnifying Glass Icon next to Search Again. Click the desired Associate and Click Continue or Search Again if you did not find who you were looking for. You must Read and Agree to the Terms of Membership. Click the check box next to You must agree to these terms in order to proceed with Membership Registration. Click Continue. You will most likely be asked to validate the address and billing address. Once you have hit continue on the Address Validation page for the new associates address and the billing address you will need to Click the continue button again on the Your Information page. 14

15 Order Shipping and Billing From the Order Summary page you will be able to review and edit the Shipping and Billing info. It automatically pulls in the New Associates info from the Your Information section of the previous page. 1. You can add your or another associates shipping/billing address by adding the account number in the Account Number field and clicking Update. The address for that account number will populate the fields. If you edit the address manually by typing over the pre-populated information, 2. Enter the name this order is to be shipped to. 3. And if the Billing address is different you will need to add a Daytime Phone. 4. Enter the Payment Information and the Shipping Method. 5. Click Continue. The next page will display Your Order. You can add products if you decide. If your order is pending you will see a message telling you why at the top of the page. Confirm all the info and Click Submit. You will see Thank You! Your order has been submitted at the top of the page. confirmation message is also sent. You can print a printer friendly version of this order from the link at the bottom of the page. Click My Mannatech to get back to your web account. 15

Viewing a new Registration Order To view this Registration Order, Click Manage My Orders from the Left Navigation. It will be listed under the Current section of My Orders.

To understand the Status please see the Order Status Descriptions section of this guide. Registering a New Member Please do the following: 1. Log in to www.mannatech.com. 2.

16 Viewing a new Registration Order To view this Registration Order, Click Manage My Orders from the Left Navigation. It will be listed under the Current section of My Orders. The Account number will be WEB if it is on hold. Other wise the newly created account number and order will first be listed as Processing until the order process is complete. To understand the Status please see the Order Status Descriptions section of this guide. Registering a New Member Please do the following: 1. Log in to 2. Click Orders from the Left Navigation. 3. Click Continue under Register Associate or Member 4. You can see the additional benefit information have the following options: a. Become a Member and purchase Mannatech products. b. Become a Member with no product purchase $10.00 (this amount is different for each country) 5. If your Member chooses to register without the product purchase you will go to the shopping cart If your Member chooses to become a member with products, the fee is waved. 6. Click Continue 7. The rest of the process is the same as The Register a New Associate section of this document. Please see that section to complete the process. 16

17 My Preferences The link titled my preferences in the left navigation routes the you to your profile page. This page provides you with the ability to view your settings and/or edit them. The following settings can be changed by clicking the Edit link next to the section: Account Information (account name cannot be changed on the web). o Phone Number o Fax Number o Daytime Phone Number o Shipping Address o Billing Address o Address o Password Communication Options o Subscribe or Opt Out of corporate level product s o Authorize Mannatech to put my name in the referral queue (automatically assigning retail orders to me i.e., connect shopper). o Publish my name in the Associate look up o Success Tracker s. o Authorize Mannatech to report my activity to my upline via Success Tracker. Subscriptions o Complementary subscription to Celebrate magazine. 17

Introduction to Success Tracker

Introduction to Success Tracker Contents 1. Introduction to Success Tracker... 1 Benefits of Using Success Tracker to Manage Your Organization Success Tracker Features 2. Software Requirements... 1 3.