IPitomy System IP1000v2 IP1200 IP2000 IP5000 Extensions Extension Capacity

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1 Feature List IPitomy System IP1000v2 IP1200 IP2000 IP5000 Extensions Extension Capacity Up to Up to Up to Up to Import Names and Adresses Auto Create Extensions and Voice Mail Boxes Auto Provisioning - IP550 Phones SIP Extensions Analog Extensions Extension Mass Editing NO YES YES YES Telephone Button Mapping Control Auto Discovery Auto Provisioning - IP550 Phones Multiple Registrations Virtual Extensions Extension Schedules Control Permissions For Each Extension Multi Digit Extensions Variable Length Find Me Follow Me Busy Lamp Monitoring Message Indicator Including Number of Messages Park Indicators for Park and Park Retrieval Do Not Disturb Indicated as Busy Lamp Hot Desking - IP550 Phones Different Caller ID Per Extension Unique Music on Hold Per Extension NO YES YES YES IPitomy Smart Personal Console Recent Calls List Return Calls by Clicking Voice Mailbox Administration Return Calls From VM Using Caller ID Change Telephone Button Mapping From Console Configure Personal Schdule Routing Configure Find me Follow Me Configure Call Forwarding IPitomy Desktop Call Mangaer - Manager/Operator (Optional) Easy Click to Transfer Multiple Calls Visibility View all Users Call Status

2 Transfer Calls Retrieve Call While Caller Leaves Message in Voice Mail Record Calls with One Click NO YES YES YES Monitor Calls With One Click Park Calls Retrieve Parked Calls See Caller ID on All Calls Whisper Coaching/Real Time Advice Feature IPitomy Personal Call Manager User/Agent (Optional) View call status Transfer calls Retrieve call from Voice Mail While Leaving Message Park Calls Retrieve Parked Calls See Caller ID on All Calls View Call Status Transfer Calls Retrieve Call From Voice Mail While Leaving Message Record Calls NO YES YES YES Monitor Calls Park Calls See Caller ID on all calls Whisper Coaching/Advice Feature Trunk Types Supported SIP Trunks Analog Phone Lines T1/E1 Phone Lines NO YES YES YES Branch Office Networking Call Control Hold Supervised Transfer Blind Transfer Park Calls Do Not Disturb Forwarding - Unconditional, No Answer, Busy,Unavailable Record NO YES YES YES Group Pickup Pause

3 Conference Transfer to VM Off Premise Transfer Directed Call Pickup Voic Access Voic From Anywhere Voic to Automatic Mailbox Creation Control From Desktop Message Notification Access Voice Mail While Greeting is Played VM Folders Group Message NO YES YES YES Multiple VM Greetings IPitomy Call Center Informal - Included Unlimited Call Queues Permanent Queue Members Custom Music on Hold Per Queue Ring All Round Robin Fewest Calls Least Recently Called Random Formal Call Center / ACD - (Optional) In Queue Call Routing NO YES YES YES Route When a Queued Caller Presses Any Digit NO YES YES YES Queue Caller Timeout NO YES YES YES Queue Member Circuit Limit NO YES YES YES Route When Max Queue Length Reached NO YES YES YES Route When No Members Logged In NO YES YES YES Priority Based Call Distribution NO YES YES YES In Queue and Across Queue Priorities NO YES YES YES Queue Exit Menu NO YES YES YES Skills Based Routing NO YES YES YES Members Never Busy NO YES YES YES Announce Position in Queue NO YES YES YES Announce Estimated Hold Time NO YES YES YES Announcement Frequency Control NO YES YES YES Log-in Queue Members NO YES YES YES Real Time Queue Status NO YES YES YES Historical Queue Logs NO YES YES YES

4 Historical Queue Statistics NO YES YES YES Agent Log In NO YES YES YES Agent Log Off NO YES YES YES Route When Queue Empty NO YES YES YES Acknowledge Call NO YES YES YES Auto Log Off NO YES YES YES One-touch Log in/log off NO YES YES YES Queue Member Presence NO YES YES YES Agent Only Extensions NO YES YES YES Unified Communications Support for Soft Phones Voice Mail to Video Calls Presence Management Multi-Media Collaboration Fax Server Integration (Optional Fax Server) NO YES YES YES FAX to .PDF Attachment (Optional Fax Server) NO YES YES YES FAX from Desktop (Optional Fax Server) NO YES YES YES Fax Direct to DID Conference Bridge Conferencing Conference Participants 8 party 32 party 32 party 32 party Simple Conference Calls Meet Me Conference Center Listen Only Conference Calls Mute / Unmute Lock / Unlock Increase/Decrease Conference Volume Eject Last User Increase/Decrease User Volume Use any Call Type - SIP, TDM, T1 or Analog Conference via Handset Paging and Intercom 2-way Intercom 1-way Paging Overhead Paging Night Ringing Page to Branch Office Direct Paging and Intercom Music On Hold Custom Music on Hold

5 Music on Hold Included Music on Hold Per Extension NO YES YES YES Simple to Upload Music Files Queue Specific Music on Hold Voice Menus Play Audio Message Record Audio Message Unlimited Voice IVR Menus Upload Pre Recorded Prompts and Messages Dial Extension Send to Voic Send to External Number Go to Another Menu Go to Group Schedule Based Routing Alter Caller ID Dial By Name Directory - First Name or Last Name Call Routing Simplified WEB Based Administration Administrator Controls User Controls Program Phones Remotely Call Center Manager Control Operator Call Control Recording & Monitoring Call Recording Recording Accessed from Desktop NO YES YES YES Call Monitoring Logging & Reporting Current Calls Call Logs Call Reporting NO YES YES YES Queue Status NO YES YES YES Queue Reports NO YES YES YES Error Log Custom Audio Recordings Recording Voice Prompts Multple Languages Voice Prompts Included Business Hours and Schedules

6 Day/Night Schedule Operator Can Force Day/Night Schedule Routable Schedules Schedules for Each DID Schedules for Each Extension System Tools System Diagnostics Automatic Configuration Easy Backup Tools Multiple Codec Support Notification by Text Message After Hours