Client.dotBANK users guide

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Suzanna Baker
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1 Client.dotBANK users guide I. How to connect to the system with mobile signature?... 2 II. How to sign documents with mobile signature?... 5 III. How do you view the statement from your account?... 7 IV. How to make a payment order in national currency? V. How to make a payment order in foreign currency? VI. How to make an intra-bank payment in foreign currency? VII. How do you make a conversion order? VIII. How to create Card payments transfers for VictoriaBank individuals / businesses clients? IX. How do you send files to the bank? X. How to send files (*.doc, *.xls, *, pdf, *.jpeg) to the bank? XI. Useful information on payment documents... 21

I. How to connect to the system with mobile signature? 1. If you do not have electronic signature certificates open any other browser, visit victoriabank.md or vb.md 2. Access the Client.

2 I. How to connect to the system with mobile signature? 1. If you do not have electronic signature certificates open any other browser, visit victoriabank.md or vb.md 2. Access the Client.dotBank button under the Corporate client menu. 3. Access Client.dotBANK button. 4. As a result, a window will appear like in the picture below. 5. To get into the system, you need to undertake the following steps: a) select the language from the "Language" menu. *The system stores the last language setting. If you want to save your login and language - tick the marked cell with the name "Last login". The system will save the last login. b) type the Customer Identifier (your login and password) for access, indicated in the envelope received from the Bank upon signing of the remote banking service contract. *The user login is entered in the field "User name". The user password is entered in field "Password". The password must be entered exactly as it appears in the envelope issued by the Bank. (the register must be kept) c) Press Log In. After you launch log-in button, the following picture will appear

3 While this message is in the Browser, a message will appear on your mobile phone where: Give up your sign-in into remote service with the mobile signature.

This action indicates that you want to verify your identity by a code that you only know when you sign a contract for a mobile signature with your selected mobile

4 This action indicates that you want to verify your identity by a code that you only know when you sign a contract for a mobile signature with your selected mobile operator (Moldcell, Orange, Unite) in the field as shown below. If everything has been entered correctly, within seconds after you access the main of Client.dotBank will open.

5 II. How to sign documents with mobile signature? 1. Open a new document Once you've filled out all required fields, go to the "Create" button. The system will inform you by a message displayed at the top left if the payment order has been created. Your payment order will not be created, if you have not filled out all required fields the system will eventually inform you by a message. If you have the right to sign, then you can sign the payment order by clicking on the "Sign" button. Once you click on the "Sign" button, it will appear as in the picture.

6 After typing the "Ok" button on your mobile phone, a confirmation message appears indicating the code as in the picture and details of your payment as in the image below. Click on "Ok" and the system asks for your payment verification PIN.

7 If the PIN is correct, you will receive shortly the document signature confirmation message. III. How do you view the statement from your account? To view the statement of your account, you must go to the "Reports" section on the left, select "Account Statements," or go to the right of the "My Accounts" list, the account for which you want to view the statement.

8 In the "Account" field, go to "..." and choose from the list the account for which you want to view the statement. Warning the viewing period of the statement should not exceed the 15-day limit.

9 To get the statement in a.txt file, press Export to 1C. To get the statement in an.xml file, press Export to XML.

10 IV. How to make a payment order in national currency? To make a Payment Order in Lei, you must: Go to the left-side, in the "New Document" section, on the "Payment Order" option (see below) Fill out the form that appeared in the new window with the data you need in the following way: a) In the "Order number" field, specify the document number; b) In the "Amount" field, enter the amount of money to be transferred; c) Under 'Order date', indicate the date of payment order issuance;

11 d) In the "Executed" field, indicate the date of execution of the payment order; e) In the "Trans. code" field, select the transaction code from the nomenclature: in case of regular transfer in case of budget transfer f) Under "Priority", select the "Normal" or "Urgent" transfer mode as needed; g) In the "Credit" field, enter the beneficiary's data. The beneficiary bank code can be entered either completely, or just the last three digits of the code (for example, 319) h) If you initiate a payment order in favor of budget related to the activity of your own subdivisions, in the "Subdivision Code" field, enter the code of the Payer subdivision consisting of 4 symbols; i) In the "Destination" field, indicate what the payment is made for. After completing the "Payment destination" field, when the VAT quota is calculated and entered, go to the "Include VAT" button. If necessary, you can change the VAT rate. Once you've filled out all required fields, go to the "Create" button. The system will inform you by a message displayed at the top left if the payment order has been created. The payment order will not be created if you have not filled out all the mandatory fields and the system will eventually inform you by a message. If you have the right to sign, then you can sign the payment order by clicking on the "Sign" button. Use the "Print" button to print the payment order, selecting at the same time the number of copies required.

Go to the left-side in the "Financial documents" section

12 V. How to make a payment order in foreign currency? To make a Payment Order in foreign currency, you must: Go to the left-side in the "Financial documents" section of the "Payment order in foreign currency" option (see below)

13 a) In the "Order No." field, specify the document number; b) In the "32A Amount" field, enter the amount of money to be transferred. The literal currency code appears automatically and corresponds to the numeric currency code on the ordering account; c) In the "Executed date" field indicate the date of execution of the payment order; d) Under the heading "57 Beneficiary Bank" indicate the data of the beneficiary bank. Select the option "BIC" and fill in the SWIFT code of the beneficiary bank below, which automatically generates the full name of the beneficiary bank in field 2. Field 3 is filled in at your choice and the matching bank account of the beneficiary bank is placed in an intermediary bank. Fill in this field with the / sign. If you do not know the code "BIC" or if it is in accordance with requirements, this code is forbidden (as in case of transfers in Russian rubles, hryvnia, Belarusian rubles), then select the "Name & Address" option and enter in the first field on the right, intermediary bank. Field 2 is filled in at your choice and the corresponding bank account of the beneficiary bank is placed in an intermediary bank. Fill in this field with the "/" sign. In the case of transfers in Russian rubles, Belarusian hryvnia or rubles, the completion of field 2 is mandatory. e) In the "56A Intermediary Institution" section, enter the intermediary bank data. Select the "BIC" option and fill in the SWIFT code of the intermediary bank below, which will automatically generate the full bank name in field 2. Field 3 is not filled in; it is intended only for special situations. If you do not know the code "BIC", or if it is in accordance with requirements, this code is forbidden (as in case of transfers in Russian rubles, hryvnia, Belarusian rubles), then select the "Name & Address" option and enter the full name of the bank in the first field to the right intermediate. Field 2 is to be filled only in case of transfers in Russian rubles, it is an optional field but it is recommended to be filled in with the name of the intermediary bank, especially when the beneficiary bank is a lesser known. f) In the "59 Recipient" field, enter the beneficiary's account. Completion of this field is mandatory and starts with the "/" sign. For transfers in the EURO area, Beneficiary accounts have a special format called IBAN that includes information about the beneficiary's bank, the beneficiary bank branch, and the beneficiary's account. g) In the "Beneficiary customer" field, enter the full name and address of the beneficiary h) In the "Remittance Information" section, enter details of the transfer such as: contract number and date of signing and / or invoice number and date of issue, and subject of payment, payment method (in advance or in term). Example: advance payment for bitumen, contr. N.36 of , invoice N.3 of Remarks: - When the contract or invoice does not have a registration number, this is specified by the f/n abbreviation (no number); - For transfers in Russian rubles and hryvnia, the details of the transfer will be entered in a special format Attention:

14 - It is not allowed to use Cyrillic characters (due to incompatibility with SWIFT software) or special symbols #, $,%, ^, &, * {,}, [,],,>,?,;. - Only capitalization should be used for editing! Once you've filled out all required fields, go to the "Create" button. The system will inform you by a message displayed in the top left if the order has been created. Your payment order will not be created if you have not filled out all required fields and the system will eventually inform you by a message about this fact. If you are entitled to a signature, then you can sign the payment order by clicking on the "Sign" button. The system will inform you by a message displayed at the top left if the electronic signature has been applied. The electronic signature will not be applied if you have done anything wrong and then the system will eventually inform you by a message. Press the "Print" button to print the payment order, selecting at the same time the number of copies required.

15 VI. How to make an intra-bank payment in foreign currency? To make an intra-bank payment in foreign currency, you need to select on your top left side in the department Create document, option Intra-banking foreign order and get a form like the picture below. a) In the field "Order no:" enter the order number of the document. b) In the "Amount:" field, enter the transfer amount. c) In the "Executed:" field, the date of execution of the document. d) In the "Account" field, enter the IBAN of recipient. e) "Destination" indicate the reason for the transfer.

16 VII. How do you make a conversion order? To make a conversion order, you must: Go to the top left in the "Create Documents" section of the "Exchange" option and fill out the form that appears in the new window with the data you need in the following way: (see below) a) In the "Date of execution" field, indicate the date of execution of the conversion request; b) In "Sell" section, in the "Account" field, select your account by accessing the three-point button; c) In the "Amount" field, specify the amount of money that will be converted (in the case of a sales request); d) In the case of the sales request, enter the "Commercial rate" in the "Credit / debit rate" field;

17 e) In the "Buy" section, in the "Cont" field, select your account by accessing the three-point button; f) In the "Amount" field, specify the amount of money to be converted (in the case of the purchase request); g) In the case of a purchase request, enter the "Commercial rate" in the "Sell / buy rate" field; h) In the case of a currency conversion request, fill in the fields according to the currency quote (to which currency is quoted); i) The system will automatically calculate the amount of money required to be credited to your account; j) Under the heading "Details of the transaction", in the case of a currency purchase request, enter the purpose of the purchased currency, contract or other payment document. Once you've filled out all required fields, go to the "Create" button. The system will inform you by a message displayed at the top left if the conversion request has been created. The currency conversion request will not be created if you have not filled out all required fields and the system will eventually inform you by a message about this. In this case, the conversion request will go to the "Draft" map. If you have the right to sign, then you can sign the conversion request by clicking on the "Sign" button. The system will inform you by a top left message if the electronic signature has been applied. The electronic signature will not be applied if you have not done anything right and the system will eventually inform you by a message. Go to the "Print" button to print the payment order by choosing the number of copies required.

VIII. How to create Card payments transfers for VictoriaBank individuals / businesses clients? On the top left side choose Create document", and select "Cards Payment.

18 VIII. How to create Card payments transfers for VictoriaBank individuals / businesses clients? On the top left side choose Create document", and select "Cards Payment. a) In the "Number" field, indicate your document number. b) In the "Amount" field, enter the amount you want to transfer. c) In the "Execute date" field, indicate the date of the transfer. d) In the "Card Number" field, enter your IBAN (MD..VI...) Or the card number (46XX XXXXXXXXXXXXX). e) In the "Destination" field, indicate the destination of the payment.

19 IX. How do you send files to the bank? To import a document from other record systems it is necessary to follow the following steps: Go to the "Import / Export" section on "Importing Payments from the 1C File" on the left; In the "Choose File" field, select the file you want to import, then click the "Import" button. The documents will be created and stored in the map with the name "For processing Apply the electronic signature on a document or more documents in the map "To sign.

X. How to send files (*.doc, *.xls, *, pdf, *.jpeg) to the bank? To send files to the bank, you must go to the Import / Export department, then "Send file to bank" as shown in image below. Attention!

20 X. How to send files (*.doc, *.xls, *, pdf, *.jpeg) to the bank? To send files to the bank, you must go to the Import / Export department, then "Send file to bank" as shown in image below. Attention! The file must not have more than 1MB The "Number", "Sender", "Message" fields are optional items available to you to facilitate work. a) Go to the "Choose File" button; select the file, "upload file", then check the "Confirm Document Content" and then click "Create button. The document will be kept in the "For Sign" map. b) Sign the document and automatically the document will go to the bank.

21 XI. Useful information on payment documents In the "Inbox" map, you can find documents imported from the pending file for their electronic signature. In the "For sign" map there are the pending documents for a second electronic signature. Select the map you need to apply with a click on that name. To apply the electronic signature on a single document, check the document and click the "Sign" button. To apply the electronic signature on multiple documents or all documents once click the buttons sequentially and click the "Sign. a) Once you have clicked on the "Create" button and until you reach the "Sign" button, you can make changes to the document if you did something wrong. For this operation, use the "Update" button. b) After accessing the "Create" button and accessing the "Sign" button, you can delete the document, if applicable. For this operation, use the "Delete" button. c) Once you have clicked on the "Create" button and you can save the unpublished document until you reach the "Sign" button. For this operation, use the "Close" button and the document will be stored in the "Draft" d) After signing the document, you can immediately create a new document of the same type in which the same data will be kept as in the previous document. For this operation, use the "Copy" option in the menu bar above in the newly opened Payment Order window. e) To apply the second electronic signature it is necessary to: - Go to the To sign map. - Select the required document, the full list of documents can be viewed with the buttons - Click button next to the document, to open the required document. - Click the "Sign" button in the open document window. If no further electronic signature is needed, the document will be sent to the bank, and the system will inform you by a message. f) In each new window of the document at the top there is a menu bar with several options that you can use by accessing them. Below are the options described:

22 Cloning / copying the document: Access this button in the completed document with the necessary data if the next document you need to create contains the same data (this is the creation of an exact copy without saving it); document; Templates / Select: This option allows you to select a template previously saved to create a new Templates / Saves: This option allows you to save a specific template, a document already filled in with certain data can be saved, and later you can use this data to create a new document. Warning: Templates you create are viewable and can only be used by you. Templates are created for each type of document separately. It is important that when saving the template do not use names that were previously used for other templates. document; Document Signatures: Access this button to get information about the signatures applied to the Document history: steps through which the document passed through the system; Information: a tutorial that explains and provides information on how certain options of the given document may be used. g) All the documents drawn up pass through certain stages and are stored in the respective sheets: - "Draft" - This document contains only the created documents (that is, the documents that have just the "Create" button). These documents can only be viewed by the operator who created them. Documents in this map do not participate in the calculation of the preventive statement. From here you can change the document, execute, delete if the operation is dropped; - "Inbox" - In this map, documents imported to the system are imported by importing the documents from the file, returned for different reasons: by the operator who created them, by the manager who did not accept them, or other reasons. From here you can change the document, execute, delete if the operation is dropped. - "For sign" - this map contains documents that are pending for their electronic signature to be applied; - "Waiting conf. Bank" - this map contains documents that have been forwarded to the Bank and have not yet been processed;

23 - "Refused by bank" - this map contains documents that were sent to the Bank and rejected for certain reasons. - "For Bank" - this map contains documents that have been forwarded to the Bank, but for some technical reasons they have not been received by the Bank. When resuming the connection with the Bank - the documents will automatically be placed in the map "Waiting for Bank Confirmation - "Archive" - this map contains documents that have been processed by the Bank. Each operator views his personal archive. "Deleted" - this map contains deleted documents for various reasons. Each operator views the created and deleted personal documents. - "Documents" - here every operator views the documents created by him personally and their status at the moment of viewing: on authorization, in the archive, other states. h) Documents are stored in the folders after their execution. Select documents from a different date than the current one by configuring the required date in the Filter. You can search for a document after certain items specified in the Filter. To get the result, press the "Get button.

Connection Guide to the Client.dotBank Client system

Connection Guide to the Client.dotBank Client system How to connect to the system? 1. To log in to the system, launch the Internet Explorer browser, and go to www.victoriabank.md. 2. Click the Client.dotBank