CS LOXINFO eservice V.1.0.2

Transcription

1 CS LOXINFO eservice V Version CS LoxInfo Public Company Limited

2 Document Details Document Name: Purpose of Document: End-User Manual Document version: V Date of First Draft: 21/06/2016 Prepared by: Tanawat Lumtung Date Approved: Approved by: Jaruwan Choomkamon Version History Version No. Date Approved Reasons for Change Change by V /06/2016 Initial Tanawat L. V /11/2016 Payment notification via Siriruk P. SMS/ V /04/2017 Add Receipt menu Wattanai S. Distribution List Version No. Name Title/Company V All Internal 2

3 Contents Access to CS LOXINFO eservice... 4 Registration... 4 Login... 7 Reset a password... 8 Add Customer Number View customer information Update address Service information View the invoice Check Outstanding Balance and pay your invoice View payment history View receipt

4 Access to CS LOXINFO eservice You can access CS LOXINFO eservice at URL: Registration Step 1 From first page, click REGISTER. Click Register 4

5 Step 2 Enter all the required information then click Register button. 1. Choose Identification Type 2. Enter Passport No. 3. Enter password 4. Enter address 5. Click Register Remark: - Legal Entity/Government Agency/Public Enterprise cannot use eservice. - eservice currently supports Hi-Speed Internet and Dialup Monthly service. - A password must be at least eight characters including uppercase letter, lowercase letter, special character and alphanumeric characters. -One address can be registered at once for one Account Step 3 When the registration is completed, the system will display Registering completed. The login name and password will be sent to the registered . 5

6 Example of registration confirmation 6

7 Note: If you cannot find confirmation , please check the junk folder then mark as not spam. 1. Click Junk to find from eservice 2. When opening , click It s not spam For Hotmail user 2. Select Spam to find form eservice 3. When opening mail, click Not spam 1. Click More For Gmail user Login After completing the registration, you can login to eservice portal by entering username (identification number or passport number) and the password, and then click Login. 1. Enter your identification or passport number 2. Click Login 7

8 Reset a password If you forget eservice password, you can reset a new password as follows; Step 1 Click Forget password? button. Click Forgot Password? Step 2 At a forget password page, please enter the identification or passport number and address, then click Change password. 1. Enter identification number or passport number 2. Click Change Password 8

9 Step 3 The system will send a URL link to the registered where you can click the link or copy and paste into the browser in order to reset a password. Click a link to setup a new password Step 4 Enter a new password then click Update button 1. Enter a new password 2. Click Update 9

10 Step 5 The system will notify Changing completed and send a confirmation to the registered address. Add Customer Number After successfully logging in to eservice portal, you can add customer number to eservice. The customer number can be found on the invoice. When you find the customer number, you can follow the following steps; 10

11 Step 1 Click User Information > Personal Information then click Add Customer No. 1. Click User Information 2. Click Personal Information 3. Click Add Customer no Step 2 Enter the Customer Number then click Add. 1. Enter Customer no. 2. Click Add Step3 The notification message Adding completed is displayed when customer number is successfully added. You can add more customer number if available. 11

12 View customer information After adding the customer number into eservice, you can view customer information via menu User Information> Personal Information. 1. Click User Information 2. Click Personal Information 3. The system displays user information If you have more than one customer number, the list of customer numbers will be listed. You can view the information of each customer number. 12

13 Update address To change the contact address or password of eservice, please follow the following steps: Step 1 Click the address on the right top corner, then click Edit Account then edit information as required. If you do not want to change a new password, please leave the password fields blank, then click Update. 1. Click 2. Click Edit Account 3. Enter only information you want to change 4. Click Update Step 2 The notification message as Editing completed will be displayed. 13

14 Service information You can view the service information via menu, User Information > Service. 1. Click User Information 2.Click Service 3. The service information will be displayed. At the Service Information page, you can view the payment history of each customer number up to 6 months. When you click Customer No. the list of invoices of the specific customer number will be displayed at the bottom. You can view the copy of invoice by clicking magnifying sign at the right column of each invoice history. 1. Click Customer no. to view invoice 2. It shows the invoices of specified member no. 3. Click magnifier sign to view the copy of invoice Note: If the invoice is in process, you will be unable to view the copy of such invoice at the moment. Please check later. 14

15 View the invoice You can view the invoice history via menu User Information > Invoice. The system will show the invoices of the last 6 transactions of each customer number. You can also view the copy of invoice by clicking magnifier sign at the right column of the invoice number. 1. Click User Information 2. Click Invoice 3. It displays all invoices 4. Click magnifier sign to view a copy of invoice Check Outstanding Balance and pay your invoice You can check the outstanding balance and pay the invoice as follows. Step 1 click menu Payment > Outstanding Balance/Payment. All outstanding balance will be displayed. 1. Click Payment 2. Click Outstanding Balance / Payment 3. It shows all Outstanding Balance 15

16 Step 2 To pay the service fees, please select the invoices you would like to pay. All invoices will be selected by default. - Uncheck the invoices you do not want to pay. - Check the invoices you would like to pay. - If you would like to receive the payment confirmation via SMS, please check Send SMS to mobile number and input the mobile number. - If you would like to receive the payment confirmation via , please check Send and input the address. - After selecting, click Pay to make payment. 1. Check the invoices you would like to pay. 2. Check notification to receive the payment confirmation via SMS/ 3. Click Pay Step 3 The system will summarize the total amount for you to confirm then click Pay again. Click Pay 16

17 Step 4 The system will now pass you to the Bank Payment Gateway where you can enter the credit card information then click PAY NOW. 1. Enter credit card info 2. Click Pay now Step 5 The system displays the payment information and the credit card information. Please verify the detail and click CONTINUE. Click CONTINUE 17

18 Step 6 The One Time Password (OTP) code is required for adding security to Visa or MasterCard. You need to request for OTP code by clicking on Request OTP, then enter the OTP code sent to you by SMS into the form, and then click Submit. 2. Enter OTP code from SMS 1.Click Request OTP 3. Click Submit Example of OTP code process for Visa 2.Enter OTP from SMS 1.Click Request OTP 3. Click Submit Example of OTP process for MasterCard Remark: - The OTP request screen of Visa and MasterCard is different. 18

19 Step 7 Then the system deducts the money from the card. When it is completed, the Payment Gateway displays Your payment is successful and it will redirect to eservice website. Payment Gateway will display the information if the payment is successful and then redirect to eservice website When Payment gateway redirects to eservice website, the transaction is completed and you can now continue using the Internet. 19

20 View payment history After the invoice is paid, you can view the payment history of the last 6 transactions via menu Payment > Payment History 1. Click Payment menu 2. Click Payment History menu 3. It shows the payments of the last 6 transactions View receipt You can view the receipt of the last 6 months via menu Payment > Receipt 1. Click Payment menu 2. Click Receipt menu 3. It shows the receipts of all customer numbers. 4. Click magnifier sign to view a copy of receipt 20