MYTRUST ID ONLINE PORTAL USER GUIDE. Version 1.0

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1 MYTRUST ID ONLINE PORTAL USER GUIDE Version 1.0

2 Contents Contents... i 1.0 SECTION Operating System - Minimum requirements: Hardware - Minimum requirements: SECTION REGISTRATION PROCESS ENROLLMENT PROCESS PICKING UP SOFT DIGITAL CERTIFICATE CHECKING SOFT CERTIFICATE CHECKING CERTIFICATE IN THE USB TOKEN LOST CERTIFICATES PROCESS

3 NOTICE THIS MANUAL GUIDE IS FOR MYTRUST ID WEB ONLINE PORTAL INTENDED PURPOSES ONLY. SECTION 1 Operating System - Minimum requirements: i) Operating System: Microsoft Windows XP and above ii) Web browser supported: Microsoft Internet Explorer 9 and above Mozilla Firefox version 45.0 and above Hardware - Minimum requirements: SECTION 2 Pentium III 800 MHz 256 MB RAM 1 Free USB Port for the ST3 USB Token This section provides instructions on how to create new account, enroll for a new certificates and procedures for lost token/certificates. 2.1 Registration Process This process is to create new account profiles for user. In this account profiles, user can manage and request new certificates on their own. 1. Open Mozilla Firefox and browse to the enrollment URL at:-. Click on Create an account now 2

4 2. Enter all the details. Please noted that MyKAD No., Address, Full Name and Mobile No. is a mandatory field Then, Click Next 3

5 3. Enter all the details Then, click Next 4

6 4. Enter all the details Then, click Next 5. After Registration is completed, Wait for the from 5

7 6. Access Code is provided in the from 2.2 Enrollment Process This process is to request a new certificates. 1. Login into the Login Page:- Enter IC Number and Access Code from the Click New Purchase Request tab to enroll for new Digital Certificate. 6

8 3. Click Next 4. Choose Product:- MyTrust ID 7

9 NOTICE IF YOU ARE APPLYING UNDER OKU/TEKSI BAJET, PLEASE DO THE FOLLOWING. IF NOT PLEASE SKIP TO STEP 7 5. Choose Product:- MyTrust ID Enter Category Code ONLY for a. MC001 For OKU application b. MC002 For Teksi Bajet application 6. For OKU/Teksi Bajet you need to upload OKU card/teksi Permit (additional document) 8

10 and Select Package Type 7. Upload your MyKAD/Passport (Please ensure your document is verified by Commisioner of Oath or Consulate) 9

11 8. Select type Citizen/Foreigner. 9. Select method of delivery (verify postage charges) 10

12 10. Tick to Accept Disclaimer sheet (please read) and click Save and Proceed to Payment 11. Choose payment method:- a) Credit/Debit card b) Other Need to upload proof of payment 11

13 12. New window will appear, Internet Payment Gateway Fill all the necessary field and click on Agree and Continue 13. Click OK 12

14 14. Payment verification will also be ed. 15. IF you select Others as method of payment you need to upload proof of payment. 13

15 16. Then, Click Submit 17. Note that your enrollment process is completed. Your application will now be review and verified by MSC Trustgate.com Administrator. 18. You can also check your enrollment status in All Request tab 19. If your application is approved, the notification will be send through The USB Token will be send through courier services and the PIN for the token is send through registered . 14

16 2.3 Picking Up Soft Digital Certificate This section provides instructions on how to pick up, Soft Digital Certificate. Within 24 hour, you will receive an to confirm that your request has been received and will be processed. 1. Once the administrator has approved the request, you will get status from submitted to pending for pick up the Digital Certificate. (Proceed to the next section of this document for instructions on how to pick up the Digital Certificate). 2. Click at Details 3. Click on Pickup Now 15

17 4. The Certificate will automatically install on your browser. Please note that there is new window will appear. Your certificate is now installed and ready to use. 16

18 2.4 Checking Soft Digital Certificate 1. To check Soft Cert has been installed in Mozilla Firefox, click on Options under Tools tab. 2. Choose Advanced tab 17

19 3. Click on View Certificates 4. Select which Certificates you want to check and click on View The details of the certificates will be display on your screen. 18

20 2.5 Checking Certificate in the USB Token 1) A PKI Token Manager shortcut icon will be created on the desktop automatically as below image. 2) If there is no shortcut created on the desktop, search by typing PKI Token Manager on windows search and press Enter. Please refer below image. 3) Click on PKI Token Manager shorcut. Trustgate Token Manager window will pop-up. Here, user can view token info, change user pin, login to view certificate, and change default token options. 19

21 4) Click on Certificates and enter PIN number as printed on your consignment slip received from Trustgate, then click on Login button ) After login, user certificate will be displayed on Certificate Manager blank box. Click on Certificate to highlight it and then click View button to open the certificate window ) On certificate window, click Certificate Info to view the certificate. 20

22 7) A certificate window will pop-up. Click on Details tab, then click on Subject as highlighted. Verify the user information on certificate Subject details displayed. If the information is verified correct, close all certificate windows by clicking OK button. If there are some error on the information, to helpdesk@msctrustgate.com for further actions. After verify all information are correct, click OK button to close both certificate windows. 21

23

24 2.6 Lost Certificates Process NOTICE YOU IF YOU STILL HAVE OTHER TYPE OF CERTIFICATES OR TOKEN THAT ACCEPT BY MSC TRUSTGATE YOU CAN LOGIN INTO YOUR ACCOUNT USING THE OTHER CERTIFICATES. 1. Click on request temporary access 2. Request new temporary access code by entering your IC/Passport and . 23

25 3. New temporary Access code will be send to your , use it to login into your account. 4. After you enter your account profiles, select All Cerrtificates 24

26 5. Then, Revoke your lost certificates. 6. Then, make new enrollment request through New Purchase Request. 25

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