Nedbank Guarantee Hub Presentation March External Requestor

Transcription

1 Presentation March 07 External Requestor

2 Learning Outcomes The purpose of this presentation is to introduce you to the and to familiarise new users with the basic process for handling electronic guarantees. This presentation consists of the following: Introduction Requesting a Guarantee Editing a Request Communicating with the Bond Attorney Searching and Navigation Receiving and Distributing Issued Guarantees Customer Support Note: This guide gives a very general overview of the functionality available on the website. You will probably find it easier to use the via a conveyancing software package integrated with the. If you are using such a package, your software vendor may have more specific and detailed training material.

3 Introduction The is a system that automates and manages the process for requesting and issuing guarantees for Nedbank Home Loans. The electronic process is modelled on the existing practice of: Requesting guarantee requirements Capturing the required payments Generating the required guarantees and having these issued by an authorised signatory Distributing the guarantees to the requesting party 3

4 Differences The primary differences between the existing paper-based process and the Nedbank Guarantee Hub are the following: All communication relating to guarantee requirements between the Bond and Transfer Attorneys is replaced with communication and document sharing on the for increased security, traceability and transparency. All guarantees issued against registration of a Nedbank bond will be issued on the Nedbank Guarantee Hub. The objective of this is to give the Bank complete oversight of the guarantee issuing process from the initial instruction through to registration. To enforce this, all guarantees will be issued on the Nedbank Guarantee Hub and, where acceptable to beneficiary Banks, signed electronically by the Nedbank Guarantee Hub. The result is a digitally signed electronic guarantee that can be distributed electronically. Guarantees are issued by authorised signatories at the Bond Attorney Firm (or by Bank signatories) who are authenticated on the using their digital certificate. This process is much the same as in internet banking, where an authorised person is required to login to a secure website to release (authorise) payments. 4

5 Logging in. Once you have received the guarantee requirements, login to the at using your digital certificate. If you have more than one certificate installed, select the correct one and click OK.. On the Login screen, enter your password and click Login. Digital certificates stored on your PC are automatically detected when you navigate to the web address and so is the username associated with the selected digital certificate. 5

6 Creating a Guarantee Request. On the Requests screen, click the Add Request button to create a new request.. On the Bond Details confirmation screen, capture the Bond Reference number and click Confirm. Ensure the correct Bond Reference number is captured (an error will pop up if it is incorrect). 6

7 Creating a Guarantee Request You have now successfully linked to the bond matter and can proceed to add your details for the Bond Attorney to see. 3. Select your Role in the transaction and capture a Subject and File Reference, then click the Create Request button. 3 Notes: The Subject and File Reference are for reference purposes and allow you to easily find you matter. These details can be changed later via the Edit Request button on the Request Details screen. 7

8 Viewing a Guarantee Request After creating the request, you are directed to the Request Details screen which is shared between you and the Bond Attorney. Here you can see each other s details, share documents and exchange messages and, if necessary, amend the request.. Click the Edit Requests button to change the details of your request.. Click the Add Attachment button to upload and share documents stored on your PC. 3. Type a message to the Bond Attorney in the Post a Comment text entry box and click Post to send it. All chat events are recorded and visible to both Attorneys Once the guarantee is issued, it will be reflected in the chat history and attached under the Issued Guarantees section. 3 8

9 Navigation Once you have created a guarantee request, you may need to access the matter at a later stage to make changes, attach additional documentation or receive and distribute the issued guarantee. On the Requests screen:. Find the relevant request by using the Status filter, or performing an appropriate keyword search in the Search text field. Filters/keywords are applied by clicking the Search button. Status filter options are Declined, Requested and Withdrawn. Search text options are references (file and bond), subject or Attorney,. Click on the request to open it and access editing, documents and communication options. 9

10 Receiving Guarantees. Updates to the request, such as new comments, documents, or guarantees received from the Bond Attorney, are indicated by a blue message icon next to the request. Clicking on a request allows you to view these updates and clears the notification icon.. Once the guarantee is shared by the Bond Attorney, it is available on the Request Details screen, under Issued Guarantees. A distinctive green notification also appears in the comments thread to indicate receipt of the guarantee. 0

11 Verifying Digital Signature Authenticity Guarantees issued on the must be shared electronically rather than in printed format The guarantees will reflect the digital signature by the in the blue signature panel of the PDF document and will display the details of the authorised signatories who issued the guarantee in the green grid at the foot of the guarantee. To learn more about identifying a legitimate digitally signed guarantee, please refer to the Resources section on the homepage, or click the following link: How to identify a legitimate guarantee.