Mobile Connect for USA Mobility Pagers for BlackBerry

Transcription

1 User Guide for Mobile Connect for USA Mobility Pagers for BlackBerry Amcom Software, Inc.

2 Copyright Mobile Connect 3.5 Document Version 1.0 Last Saved Date: September 19, 2013 Copyright Amcom Software, Inc. All Rights Reserved. Information in this document is subject to change without notice. The software described in this document is furnished under one or more Program/Product License Agreements. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Amcom Software, Inc. Amcom Software, Inc Yellow Circle Drive Suite 100 Eden Prairie, MN USA Trademarks Microsoft and Windows are trademarks of Microsoft Corporation. Other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such.

3 Contents Mobile Connect for BlackBerry 1 Mobile Connect for BlackBerry... 1 Installing Mobile Connect 2 Mobile Connect Installation on a BlackBerry... 2 Installing Mobile Connect... 3 Updating Device Registration... 8 Viewing Sites to Which Your Device is Registered... 8 Receiving and Replying to Messages 10 Receiving and Replying to Messages Receiving Messages Using the Call Back Button Replying to Messages Cancel Reply Reviewing Messages Deleting Messages Editing Preferences 19 Editing Preferences Editing Alarm Options Editing How Long Messages are Stored Editing the Maximum Number of Messages Stored Editing Screen Controls Editing Ports Editing the Automated Sync Interval Editing the Push Delivery Notifications Working with Your BlackBerry 36 Working with Your BlackBerry Accessing the Application Using the BlackBerry Enterprise Server (BES) Viewing the About Screen Reviewing the Application Status 38 Reviewing the Application Status Setting and Updating Access Codes 41 Setting and Updating Access Codes Using the Access Code to Access the Client Setting an Access Code Changing an Access Code Turning off the Access Code User Guide for Mobile Connect for USMO for BlackBerry Contents iii

4 Creating and Using Message Templates 50 Creating and Using Message Templates Creating a Message Template Reviewing the List of Message Templates Choosing a Message Template for a Reply Message Viewing Health Check Information 59 Viewing Health Check Information Index 65 iv Contents User Guide for Mobile Connect for USMO for BlackBerry

5 Mobile Connect for BlackBerry Mobile Connect for BlackBerry Welcome to Mobile Connect for USA Mobility Pagers for BlackBerry! Mobile Connect allows you to receive messages right on your BlackBerry mobile device, eliminating the need for multiple paging devices. This document covers how to successfully install, set up, and use Mobile Connect on your BlackBerry device. BlackBerry and Wi-Fi With a BlackBerry device, you are able to send and receive Mobile Connect messages using Wi-Fi if your normal cellular coverage is not available and Wi-Fi coverage is available. For example, cell coverage may not be available in the basement of a building. If Wi-Fi is available in that location, then Wi-Fi is automatically used to send and receive Mobile Connect messages. You can verify the service you are using by reviewing the Manage Connections Service Status option setting on your BlackBerry device. The topics below are covered in this document: Installing Mobile Connect Receiving and Replying to Messages on page 10 includes an installation overview, information on how to install Mobile Connect, how to update your device registration, and how to review sites to which your device is registered. Receiving and Replying to Mobile Connect Messages Receiving and Replying to Messages on page 10 explains how to receive messages, use message templates, receive invalid requests, refresh BlackBerry messages, and how to reply to messages. Working with Your BlackBerry Working with Your BlackBerry on page 36 explains how to view the About screen on your BlackBerry device and how to access Mobile Connect using the BlackBerry Enterprise Server (BES). Editing Mobile Connect Preferences Editing Preferences on page 19 explains how to determine the alarm sound and vibrate options for each page priority, how to determine message storage, and how to determine how the response options are displayed on the device. Reviewing the Application Status Reviewing the Application Status on page 38 explains how to access and use the registration status, network service, SMS listener status, and BlackBerry Push listener. Setting and Updating Access Codes Setting and Updating Access Codes on page 41 explains how to use the access code to access the client, set up an access code, update an access code, and turn off an access code. Creating and Using Message Templates for BlackBerry Creating and Using Reply Templates for BlackBerry on page 50 explains how to create, review, and choose message templates. User Guide for Mobile Connect for USMO for BlackBerry Mobile Connect for BlackBerry 1

6 Installing Mobile Connect Mobile Connect Installation on a BlackBerry The Mobile Connect installation process consists of downloading, installing, and registering the Mobile Connect application on your device. After your device is registered by a site administrator, you receive an from Mobile Connect. This includes a URL of a location from which you can download the Mobile Connect application. After you download the application from the URL included in the from Mobile Connect, you must install the application. For detailed information on how to install the application, please refer to Mobile Connect Installation on a BlackBerry on page 2. When the Mobile Connect application is opened on your device for the first time, you must enter your username and password. The username and password are included in the that you receive from Mobile Connect. Simply, the following things must be done before the Mobile Connect application can function properly on your device: 1. A site administrator registers your device 2. You receive an from Mobile Connect 3. You download the Mobile Connect application onto your device from the URL included in the from Mobile Connect 4. You install the Mobile Connect application on your device 5. You register the Mobile Connect application on your device with the username and password included in the from Mobile Connect Mobile Connect Installation Overview Mobile Connect Installation on a BlackBerry on page 2 covers how to register your Mobile Connect device so Mobile Connect can be installed on your BlackBerry. Installing Mobile Connect Installing Mobile Connect on page 3 includes information on how to successfully install Mobile Connect on your BlackBerry device. Updating Device Registration Updating Device Registration on page 8 covers how to update the device registration on your BlackBerry device. Viewing Sites your Device is Registered With Viewing Sites Your Device is Registered With on page 8 includes information on how to view the sites to which your device is registered. 2 Installing Mobile Connect User Guide for Mobile Connect for USMO for BlackBerry

7 Installing Mobile Connect Before you begin, make sure you have the URL from which the Mobile Connect application can be downloaded. This URL can be obtained from your system administrator or from the that is sent as part of the Mobile Connect registration process. 1. Display your BlackBerry s main screen. Menu options display. 2. Click the Browser icon. Your default internet browser displays. 3. In the URL field, enter the Mobile Connect Client application URL, as specified in the Mobile Connect Client registration . User Guide for Mobile Connect for USMO for BlackBerry Installing Mobile Connect 3

8 4. Click to submit the URL and access the Mobile Connect website. 5. Click the Download the BlackBerry client link. The application screen displays. 6. Click the Download button. The Mobile Connect application is downloaded and installed. The Mobile Connect icon displays on the BlackBerry s main screen. 4 Installing Mobile Connect User Guide for Mobile Connect for USMO for BlackBerry

9 7. Click the Mobile Connect icon on the device. The Registration screen displays. 8. In the Username field, enter the username or phone number for the device. The username is included in the registration received from Mobile Connect. 9. In the Password field, enter the password for the device. The password is included in the registration received from Mobile Connect. NOTE: Not all sites require passwords to register your Mobile Connect device. If the registration you receive from Mobile Connect does not contain a password, do not enter a password into the field. User Guide for Mobile Connect for USMO for BlackBerry Installing Mobile Connect 5

10 10. Click the Register button. The device is registered. The Messages screen displays. 11. Click the Menu button on the device to display the application s menu. 12. Choose the Preferences menu option. The Preferences screen displays. 6 Installing Mobile Connect User Guide for Mobile Connect for USMO for BlackBerry

11 13. Scroll to the Port preference. The Default option becomes highlighted. 14. The Port setting must be set to DEFAULT. If it is not set to DEFAULT by default, you must change the setting. a. Choose the Port drop down menu. b. Choose the DEFAULT option. c. Click the Menu button on the device. The device menu displays. d. Choose the Save menu option to save the change and complete the installation. User Guide for Mobile Connect for USMO for BlackBerry Installing Mobile Connect 7

12 Updating Device Registration During the installation and registration process, Mobile Connect sends updates when these events occur: New registration Update in registration Change in device Change in device model Change in device carrier Removal of registration while device is registered to other sites Removal of registration without being registered to other sites When any of these changes occur, users are required to re-register their device to the database. An is sent to the device which includes the URL that is needed to re-register the device. 1. Access the re-registration from Mobile Connect. 2. Access Mobile Connect on the mobile device. A registration screen displays. 3. Enter your username or phone number into the Username field on the device. 4. Enter the password that is sent in the from Mobile Connect into the Password field on the device. 5. Click the Register button. The device is registered. Viewing Sites to Which Your Device is Registered Sites are locations that send Mobile Connect messages. Before devices can receive Mobile Connect messages, they must register with at least one site. After a device is registered with a site, that device can receive Mobile Connect messages from that site. In some cases, a paging device may be registered to more than one site. A list of the sites to which the paging device is registered can be viewed on the device. 1. Access the Mobile Connect software on your device. The home screen displays, showing any received messages. 8 Installing Mobile Connect User Guide for Mobile Connect for USMO for BlackBerry

13 2. Click the Menu button. The menu displays. 3. Choose the Application Status menu option. The Application Status screen displays. 4. Choose the Registration option. The Registration screen displays, showing the list of sites to which your device is registered. User Guide for Mobile Connect for USMO for BlackBerry Installing Mobile Connect 9

14 Receiving and Replying to Messages Receiving and Replying to Messages Messages that are sent from an Amcom application are automatically received by Mobile Connect when the Mobile Connect feature is being used. When a Mobile Connect message is received, the device rings and/or vibrates to alert you that a message has been received, as specified in the Mobile Connect preferences for the device. The following topics are discussed in this section: Receiving Messages Receiving Messages on page 11 includes information on what happens when a Mobile Connect message is received on your device. Replying to Messages Replying to Messages on page 12 includes information on the different response types that can be used to respond to Mobile Connect messages. Reviewing Received Messages Reviewing Received Messages on page 15 includes information on reviewing the message list and choosing a response option. Deleting Messages Deleting Messages on page 16 includes information on how to delete individual Mobile Connect messages, as well as how to delete all of the messages that are currently being stored in the application. 10 Receiving and Replying to Messages User Guide for Mobile Connect for USMO for BlackBerry

15 Receiving Messages When a Mobile Connect message is received by Mobile Connect, the alarm and/or vibration specified for the device occurs. Mobile Connect is automatically launched and displays the new message in the Mobile Connect message screen. The number of new messages displays in the Message Received title bar. If your device receives a message when turned off, a notification sounds the next time the device is turned on. Then, the time that displays in the Message Received screen represents the time that the message was sent to the Mobile Connect device, not when the device was turned on and sounded a notification. Please note that if you are not logged into the system from which you are sending Mobile Connect messages, the Reply button does not display when the message is received. Using the Call Back Button Some Mobile Connect messages include call back numbers for the message receiver to call. When a message includes call back information, the Call Back button displays. The Call Back button allows users to easily call back the number that is included in the Mobile Connect message. Please note that Mobile Connect supports international numbers. When the Call Back button is clicked in Mobile Connect, an acknowledgement response is sent back to the sending system. NOTE: If more than one call back number is included in the Mobile Connect message, the user is asked which number should be called when the call back button is clicked. Mobile Connect also allows users to place calls using VOIP when VOIP information is included in a Mobile Connect message. When a message is received that includes VOIP call back information, the Call Back button displays. When the Call Back button is clicked, a call is made using a VOIP client that is installed on the device being used. User Guide for Mobile Connect for USMO for BlackBerry Receiving and Replying to Messages 11

16 1. A Mobile Connect message is received on the device. If the message includes a call back number, the Call Back button displays. 2. To call back the number included in the Mobile Connect message, click the Call Back button. The call back number is contacted. Replying to Messages When Mobile Connect message is received, the user can respond to the message using the response options at the top of the screen. A user can respond to a Mobile Connect message in one of the following ways: Cancel: The user can close received messages. For an example, please refer to Cancel on page 12. Reply: The user can reply to the message. For an example, please refer to Reply on page 13. Cancel The user can close a received Mobile Connect message by clicking the Close button, or the door button. When the Close button is chosen, the system that sent the message is notified that the message was received. On the device, the last screen that was accessed before the new message is shown. 12 Receiving and Replying to Messages User Guide for Mobile Connect for USMO for BlackBerry

17 1. The message is received and displays on the message screen. 2. Click the Close button or the door button. A notification is sent to the message sender indicating that the message was received. The screen that was viewed before the message displays is shown on the screen. Reply The user responds to the message by clicking the Reply button or the orange message icon in the message screen. This enables you to send a text message reply to the original message. After being sent, each reply message is included in the message list. Information on the time the reply was sent, how long ago the reply was sent, who the message was sent to, and who sent the message can be accessed by clicking on the reply message in the Messages screen. A previously created reply template can also be used to reply to a Mobile Connect message. The reply template feature is used to create a set of standard replies that can be customized as needed when a reply is sent. When you reply to a Mobile Connect message, you can select a template for a reply message, which may decrease the amount of time needed to reply to a message. For more information about message templates, please refer to Creating and Using Reply Templates for BlackBerry on page The message is received and displays on the Message Received screen. User Guide for Mobile Connect for USMO for BlackBerry Receiving and Replying to Messages 13

18 2. Click the orange message icon or the Reply button. The Reply screen displays. 3. In the Reply field, enter text for a reply message. 4. Click the Send button. The reply message is sent. 14 Receiving and Replying to Messages User Guide for Mobile Connect for USMO for BlackBerry

19 Reviewing Messages The messages that have been received display in the Messages screen. If a message has multiple replies in one thread, a number displays next to the original message in the Messages screen. The text of the message and the time the message was received are displayed. The messages are sorted by date and time. The messages are stored on the device until you either manually delete the message, the message has reached the maximum number of days for which a message can be stored on the device, or if the number of messages exceeds the chosen limit of stored messages for the device. When this maximum is reached, the message is automatically deleted. Icons are used to denote the message type and message status: The open envelope icon is used to show that the message has been closed or replied to. The check mark icon is used to show that the message is a reply to an original message, or if the message is a sent message. Three dots appear next to a message that is in the process of being sent. An X icon is used to show that a message has failed to send and that the system is not going to retry sending the message. User Guide for Mobile Connect for USMO for BlackBerry Receiving and Replying to Messages 15

20 Deleting Messages Messages that are received on your Mobile Connect application can be deleted individually or they can all be deleted at once. Please note that if you do not want to delete Mobile Connect messages manually, messages can be automatically deleted when the message time limit specified in the Auto delete messages older than preference has been reached. For more information about this setting, please refer to Editing How Long Messages are Stored on page 22. Deleting Individual Messages To manually delete individual Mobile Connect messages on your device, follow the information below. 1. Access the message list screen. The message list screen displays. 2. Highlight the message you want to delete. The message and any replies to the message display, if applicable. 16 Receiving and Replying to Messages User Guide for Mobile Connect for USMO for BlackBerry

21 3. Click the Menu button on the device. The menu displays. 4. Choose the Delete menu option. The chosen message is deleted. Deleting All Messages To delete all of the Mobile Connect messages that are currently being stored on your device, follow the information below. 1. Access the message list screen. The message list screen displays. 2. Click the Menu button on the device. The menu displays. User Guide for Mobile Connect for USMO for BlackBerry Receiving and Replying to Messages 17

22 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll to the Client Options section. The Client Options section displays. 5. Choose the Delete all messages option. A warning dialog displays. 6. Click the OK button. All of the messages that were being storied on your Mobile Connect application are deleted and a confirmation dialog displays. 18 Receiving and Replying to Messages User Guide for Mobile Connect for USMO for BlackBerry

23 Editing Preferences Editing Preferences The Mobile Connect application has a set of preferences that can be used to determine how Mobile Connect handles messages, such as ring type, how long messages are saved before they are automatically deleted, and alarm volume. Please note that configuration options may prevent some preference options from being editable on the mobile device. If a preference option cannot be edited on the device, the site administrator controls the settings of that preference option in the Mobile Connect Administration page. If a preference option is controlled by the administrator and cannot be edited by the Mobile Connect device user, the locked preference option is grayed out and displays like the screen capture shown below. In the screen capture shown below, the Alarm Interval (seconds) and Alarm Sound fields are not locked and can be edited, while the Alarm Volume and Alarm Vibrate fields are locked and cannot be edited by the mobile device user. This section explains how to set Mobile Connect preferences like ring style, response options styles, message storage duration, and alarm volume. Editing Alarm Options Editing Alarm Options on page 21 includes information on how to edit alarm options on your Mobile Connect device. Editing How Long Messages are Stored Editing How Long Messages are Stored on page 22 includes information on how to edit the setting that controls the duration of time that messages are stored on your device. Editing the Maximum Number of Messages Stored Editing the Maximum Number of Messages Stored on page 24 includes information on how to edit the setting that controls how many Mobile Connect messages are stored on your device. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 19

24 Editing Screen Controls Editing Screen Controls on page 26 includes information on how to edit the setting that controls if you view Mobile Connect graphics in the form of buttons or icons. Editing Ports Editing Ports on page 28 includes information on editing ports on your Mobile Connect device. Editing the Automated Sync Interval Editing the Automated Sync Interval on page 30 includes information on how to edit the setting that controls how frequently your device syncs. 20 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

25 Editing Alarm Options Mobile Connect messages are classified into three categories by the sender of the message. These levels are: low priority, medium priority, and high priority. These options are shown in the Preferences screen. Within each category (low, medium, high), you are able to change the alarm volume, alarm vibrate, alarm interval, and the alarm sound for each priority level. These fields are described below. Please note that even though you can configure the low, medium, and high priority settings within the application, Mobile Connect messages are only received as medium-priority messages. Alarm Volume Alarm Vibrate Alarm Interval (seconds) Alarm Sound The Alarm Volume setting determines how loud the message alarm plays. You can select a volume from the list of settings: HIGH, MEDIUM, LOW, or OFF. If you choose the OFF volume option, note that an alarm does not sound when messages are received. The Alarm Vibrate setting specifies whether the device vibrates when a message is received. You can select either the ON or OFF option. The Alarm Interval setting determines the length of time that should occur between alarm sounds and/or vibrate. The time is measured in seconds. The Alarm Sound setting determines the ring tone that is played when a message is received by Mobile Connect. 1. Access Mobile Connect on the device. The main screen displays, showing any messages. 2. Click the Menu button. The Mobile Connect menu displays. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 21

26 3. Choose the Preferences menu option. The Preferences screen displays. 4. In the Alarm Options-High, Alarm Options-Medium, and Alarm Options-Low fields, make the desired changes. The changes are automatically saved. Editing How Long Messages are Stored Your Mobile Connect device can be programmed so messages are automatically deleted if they are older than a chosen number of days. Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored. Unread messages and messages that have not been acknowledged are not deleted. 1. Access Mobile Connect on the device. The main screen displays, showing any received messages. 22 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

27 2. Click the Menu button. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll to the Client Options portion of the Preferences screen. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 23

28 5. Click on the number next to the Auto delete messages older than option. A list of numbers displays. 6. From the list, choose the number of days you would like Mobile Connect to wait before deleting messages. When the new number is chosen, the device automatically deletes all messages that are older than the chosen number of days. Editing the Maximum Number of Messages Stored The Mobile Connect preferences on the device can determine how many Mobile Connect messages can be stored on the phone at one time. Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored. Unread messages and messages that have not been acknowledged are not deleted. 1. Access Mobile Connect on the device. The main screen displays, showing any messages. 24 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

29 2. Click the Menu button. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll to the Client Options portion of the Preferences screen. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 25

30 5. Click on the number next to the Maximum messages stored field. A list of numbers displays. 6. Choose the maximum number of messages you want your device to save at one time. The change is automatically saved. Editing Screen Controls When your BlackBerry device receives a message, you have the option to close or reply to the message. Different settings determine how the response options (Close and Reply) are displayed in the Mobile Connect message screen. The two available options are: icons and buttons. Choosing the Icons option displays the message response options as pictures, and the Buttons option displays the message response options as text. 1. Access Mobile Connect on the device. The main screen displays, showing any messages. 26 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

31 2. Click the Menu button. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll to the Client Options portion of the Preferences screen. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 27

32 5. Choose the Screen Controls option. A list of two possible choices displays. 6. Choose the desired option. When the option is chosen, the change is automatically saved. Editing Ports Ports in Mobile Connect serve as a communication medium between a device and what the device is communicating with. You are able to choose which port your device talks to the system through. The port feature is used when receiving SMS messages. Please note that it is not recommended that Mobile Connect devices communicate through ports other than the default port in the device. Also, the port that your device should communicate through is chosen during setup and changing this setup is not recommended. 1. Access Mobile Connect on the device. The main screen displays, showing any messages. 28 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

33 2. Click the Menu button. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll to the Port field. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 29

34 5. Click on the Port field. A list of different ports displays. 6. Choose the port number you would like to use. The change is automatically saved. Please note that changing the port number from Default is not recommended. Editing the Automated Sync Interval The automated sync interval in Mobile Connect represents the amount of time between syncs with the system. 1. Access Mobile Connect on the device. The main screen displays, showing any messages. 30 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

35 2. Click the Menu button. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll to the Automated Sync Interval field. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 31

36 5. Click on the number that is highlighted next to the Automated Sync Interval field. A Sync interval in minutes dialog displays. 6. In the Sync interval in minutes field, enter the number of minutes you want between syncs. 7. Click the OK button. The change is automatically saved. 32 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

37 Editing the Push Delivery Notifications In the Mobile Connect client, you can configure when you receive push notifications from the application. For example, if you would like to receive a notification from the Mobile Connect application when a messages failure occurs, you can configure that setting in the Push Delivery Notifications screen. Mobile Connect has the ability to send you push notifications when the following events occur: A message fails to send Successful delivery of a message A sent message is acknowledged A sent message is ignored NOTE: Within the Mobile Connect application, this feature displays and can be configured. However, because the USA Mobility version of the Mobile Connect application does not use client-initiated messaging, this feature does not send notifications to your device when the defined events occur. 1. Access Mobile Connect on the device. The main screen displays, showing any messages. 2. Click the Menu button. The Mobile Connect menu displays. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 33

38 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll to the Push Delivery Notifications section. The section displays. 5. Enable any desired options. Failure Delivery Acknowledgement Ignore Enable the Failure option if you would like to receive a push notification from Mobile Connect when a message fails to send. Enable the Delivery option if you would like to receive a push notification from Mobile Connect when a successful message delivery occurs. Enable the Acknowledgement option if you would like to receive a push notification from Mobile Connect when a sent message is acknowledged. Enable the Ignore option if you would like to receive a push notification from Mobile Connect when a sent message is ignored. 34 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

39 6. After all desired options are enabled or disabled, click the menu button. The menu displays. 7. Choose the Save menu option. The changes are saved. User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 35

40 Working with Your BlackBerry Working with Your BlackBerry This section covers how to access the screen that provides more information on Mobile Connect and your device. Accessing the Application Using the BlackBerry Enterprise Server (BES) If you have BES (BlackBerry Enterprise Server) on your BlackBerry device, you have the option to deploy the Mobile Connect application using the BES application push functionality. In order to do this, the settings in your BES configuration need to be modified to allow Mobile Connect to be accessed through the BES. 1. Log into the BlackBerry Enterprise Server with your username and password. 2. Refer to the Sending Software and BlackBerry Java Applications to BlackBerry Devices chapter in the BlackBerry Enterprise Server Administration Guide for steps to complete the setup modifications. This guide can be found on the BlackBerry website. Viewing the About Screen After installing Mobile Connect on your BlackBerry device, you are able to access information about the software by accessing the About screen. To access the About screen, follow these steps: 1. Access the main messages screen. The home screen displays. 36 Working with Your BlackBerry User Guide for Mobile Connect for USMO for BlackBerry

41 2. Choose the Menu button. The Menu displays. 3. Choose the About menu option. The About screen displays. User Guide for Mobile Connect for USMO for BlackBerry Working with Your BlackBerry 37

42 Reviewing the Application Status Reviewing the Application Status The current status of the various Mobile Connect applications running on a BlackBerry device can be reviewed in the Application Status screen. This screen displays the current status for the device s Mobile Connect registration status, the network service, SMS Listener, and the BlackBerry Push Listener. You can also stop and start the SMS Listener and the BlackBerry Push Listener. 1. Access Mobile Connect on your device. The Mobile Connect main screen displays, showing any messages. 2. Click the Menu button. The Mobile Connect menu displays. 38 Reviewing the Application Status User Guide for Mobile Connect for USMO for BlackBerry

43 3. Choose the Application Status menu option. The Application Status screen displays. From this screen, you can review and edit the status information for the device. Registration Status Choose the Registration option to review the Mobile Connect registration information for the device. Network Service Choose the Network Service option to review the network service information for the device. User Guide for Mobile Connect for USMO for BlackBerry Reviewing the Application Status 39

44 SMS Listener Status Choose the SMS Listener option to review the SMS Listener status and port information for the device. You can stop a listener by clicking the Stop button, which toggles to a Start button. Click the Start button to restart the service. BlackBerry Push Listener Choose the BlackBerry Push Listener option to review the BlackBerry Push Listener status for the device. You can stop a listener by clicking the Stop button, which toggles to a Start button. Click the Start button to restart the service. 40 Reviewing the Application Status User Guide for Mobile Connect for USMO for BlackBerry

45 Setting and Updating Access Codes Setting and Updating Access Codes When an access code is set on a BlackBerry device, the user of the device is forced to enter the access code before being able to access Mobile Connect on the device. An access code that allows a user to use the Mobile Connect client can be specified for each device using a Preferences option. An access code is not required. By default, an access code for Mobile Connect is not set. Some sites may require that the devices belonging to their site use access codes. In this case, the Mobile Connect user is asked to set an access code on the device during a new installation or during an upgrade. After the code is set, the user is then required to enter the code every time he or she access Mobile Connect. The access code can be any set of characters allowed by the client. The client does not accept excessively long access codes or codes containing illegal characters. When an access code has been set, the code must be entered when: The user manually accesses the client on the device A Mobile Connect message is received on the device and the client is not currently being accessed by the user When the client is accessed either by the user or when a Mobile Connect message is received, an access code screen displays and the code must be entered. In addition, you must also enter the access code after the application is put in the background and is then re-opened. When the Mobile Connect application is put in the background on your device, the application instantly locks and the access code must be entered again before the application can be accessed. Further, if your device enters a locked state, the access code must also be re-entered. For example, if you lock your device and then unlock your device, you must then re-enter the access code for the Mobile Connect application the next time the application is opened. You can also choose to not require an access code. When an access is code is not required, the user does not have to enter an access code to access the client. User Guide for Mobile Connect for USMO for BlackBerry Setting and Updating Access Codes 41

46 Using the Access Code to Access the Client When an access code has been set, an access code screen displays when the user manually accesses the client or a Mobile Connect message is received and the user is not currently accessing the client. Simply put, an access code is a password that must be entered on a device before the Mobile Connect application can be accessed. 1. The access code screen displays. 2. Enter the access code for the device. 3. Click the OK button to access the client. Setting an Access Code An access code is set using the Access Code option in the Preferences menu. 1. Access Mobile Connect on the BlackBerry device. Any current messages display. 42 Setting and Updating Access Codes User Guide for Mobile Connect for USMO for BlackBerry

47 2. Click the Menu button on the device. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll down to the Access Code option. User Guide for Mobile Connect for USMO for BlackBerry Setting and Updating Access Codes 43

48 5. Click on the Access Code menu option. The Access Code dialog displays. 6. In the New Code field, enter the new access code. 7. In the Confirm Code field, re-enter the access code. The entries in the New Code and Confirm Code fields must match exactly. 8. Click the Save button to save the access code. 44 Setting and Updating Access Codes User Guide for Mobile Connect for USMO for BlackBerry

49 Changing an Access Code An existing access code for a device can be changed. 1. Access Mobile Connect on the BlackBerry device. Any current messages are displayed. 2. Click the Menu button on the device. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. User Guide for Mobile Connect for USMO for BlackBerry Setting and Updating Access Codes 45

50 4. Scroll down to the Access Code option. 5. Choose the Access Code menu option. The access code screen displays. 6. In the Old Code field, enter the current access code. 46 Setting and Updating Access Codes User Guide for Mobile Connect for USMO for BlackBerry

51 7. In the New Code field, enter the new access code. 8. In the Confirm Code field, re-enter the new access code. The entries in the New Code and Confirm Code fields must match exactly. 9. Click the Save button to save the access code. User Guide for Mobile Connect for USMO for BlackBerry Setting and Updating Access Codes 47

52 Turning off the Access Code A user can decide to turn off an access code after the access code has been set. After the access code is turned off, the access code is no longer needed to access the Mobile Connect client on the phone and the access code entry screen does not display. 1. Access Mobile Connect on the BlackBerry device. Any current messages display. 2. Click the Menu button on the device. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 48 Setting and Updating Access Codes User Guide for Mobile Connect for USMO for BlackBerry

53 4. Scroll down to the Access Code option. 5. Choose the Access Code menu option. The access code screen displays. 6. In the Old Code field, enter the current access code. 7. Do not make an entry in the New Code field. 8. Do not make an entry in the Confirm Code field. 9. Click the Save button to save the blank access code. The blank access code is saved and you no longer have to enter an access code to access Mobile Connect. User Guide for Mobile Connect for USMO for BlackBerry Setting and Updating Access Codes 49

54 Creating and Using Message Templates Creating and Using Message Templates The message template feature is used to create a set of standard templates. A template consists of static text that can be used to reply to a Mobile Connect message. Using a message template allows users to easily select an already existing text response to respond to a Mobile Connect message. This means that users do not have to insert text manually on their device to reply to a message. When you reply to a Mobile Connect message, you can select a template for the message. The user can then enter any extra text as needed; however, entering extra text is not required. For example, you may send many reply messages that state when you will be available for a meeting or when you will arrive at a certain building. The reply template contains the static text and leaves the end of the message available for customization, such as the following: I will be available and I will arrive at. When you use the message template as a reply message, you choose the desired template and then enter the variable information, such as the following: I will be available in 10 minutes and I will arrive at Building A. Please note that in some cases, a site administrator controls the message templates that are available on a Mobile Connect device. When a site administrator has control of the message templates for a device, the administrator enters any desired templates into the Mobile Connect Administration page. The templates that are entered into the Mobile Connect Administration page are then made available on the Mobile Connect device. When an administrator controls the templates, the user of the device does not have the ability to edit the templates that are created by the administrator. However, in addition to the templates created by the site administrator, the device users have the ability to create their own message templates. NOTE: The combination of static text defined for the reply template and the variable text entered when a reply template is used is limited to 70 characters. 50 Creating and Using Message Templates User Guide for Mobile Connect for USMO for BlackBerry

55 Creating a Message Template Message templates can be created and used in Mobile Connect to help you respond to messages quickly and easily. 1. Access Mobile Connect on the BlackBerry device. Any current messages are displayed. 2. Click the Menu button on the device. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. User Guide for Mobile Connect for USMO for BlackBerry Creating and Using Message Templates 51

56 4. Scroll down to the Messages menu option in the Templates section of the menu. 5. Click the Messages menu option. The Templates screen displays. 6. Click the Menu button. The menu displays. 52 Creating and Using Message Templates User Guide for Mobile Connect for USMO for BlackBerry

57 7. Choose the New Template menu option. The Templates screen displays. 8. In the blank field, enter text for the new message template. 9. When you are done entering text for the new message template, click the Menu button. The menu displays. User Guide for Mobile Connect for USMO for BlackBerry Creating and Using Message Templates 53

58 Through this menu, several actions can be performed. Select Check Spelling Clear Field Show Symbols Close Choosing the Select button highlights the text that is entered in the Reply field. Choosing the Check Spelling menu option checks the spelling for the text you enter in the Reply field. Choosing the Clear Field menu option clears all the text that is entered in the Reply field. Choosing the Show Symbols menu option gives you the option to use symbols in the Reply field. Please note that this option is not available on all devices. Choosing the Close button closes the menu. 10. Click the Save button. The new message template is saved. The new template displays in the Templates screen. Reviewing the List of Message Templates The list of reply templates on the device can be reviewed. 1. Access Mobile Connect on the BlackBerry device. Any current messages are displayed. 54 Creating and Using Message Templates User Guide for Mobile Connect for USMO for BlackBerry

59 2. Click the Menu button on the device. The Mobile Connect menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll down to the Messages menu option in the Templates section of the menu. User Guide for Mobile Connect for USMO for BlackBerry Creating and Using Message Templates 55

60 5. Choose the Replies menu option in the Templates section of the menu. The Templates screen displays, showing any message templates. Choosing a Message Template for a Reply Message A message template can be used to reply to a message. NOTE: For more information about replying to a Mobile Connect message, please refer to Replying to Messages on page Access the message to which you want to reply. The Message Received screen displays, showing the message. 56 Creating and Using Message Templates User Guide for Mobile Connect for USMO for BlackBerry

61 2. Click the Reply button. The Reply screen displays. 3. Click the Menu button on the device. The menu displays. 4. Choose the Templates menu option. The Templates screen displays, showing the list of available reply templates. User Guide for Mobile Connect for USMO for BlackBerry Creating and Using Message Templates 57

62 5. Choose the reply template you want to use. The text for the template is inserted into the message reply. 6. Enter any variable information into the reply. 7. Click the Send button. The message is sent. 58 Creating and Using Message Templates User Guide for Mobile Connect for USMO for BlackBerry

63 Viewing Health Check Information Viewing Health Check Information Health check status information can be viewed for Mobile Connect on your Mobile Connect device. If you are unable to receive Mobile Connect messages on your device, the Health Check status feature can help determine which portion of the Mobile Connect message sending process is causing the problem. The Health Check screen shows the status of the following information on the Mobile Connect device: Correct AMC Client for Blackberry OS Reach AMC Hosted Client Messaging via WiFi Reach AMC Hosted Web Server via WiFi BIS Enabled BES Enabled Reach AMC Server Client Messaging at Site Name via WiFi Reach AMC Server Web Server at Site Name via WiFi When the Mobile Connect device has established a successful connection between the device and the locations listed above, a green circle displays next to the field. In addition, when the device is determining the final status of the field, a yellow circle displays. When a successful connection is not established between the Mobile Connect device and the locations listed above, a red circle displays next to the field, indicating that there is a problem with the connection. Please note that the following fields are displayed only after the device is registered with Mobile Connect: Reach AMC Server Client Messaging at Site Name via WiFi or Mobile and Reach AMC Server Web Server at Site Name via WiFi or Mobile. 1. Access the Mobile Connect home screen. The Messages screen displays. User Guide for Mobile Connect for USMO for BlackBerry Viewing Health Check Information 59

64 2. Click the Menu button. Menu options display. 3. Choose the About menu option. The About screen displays. 4. Click the Menu button. Menu options display. 5. Choose the Health Check menu option. The Health Check screen displays. 60 Viewing Health Check Information User Guide for Mobile Connect for USMO for BlackBerry

65 Field Field Description Potential causes of failed connection Solutions Correct AMC Client for Blackberry OS This field determines if the correct Mobile Connect client is installed on the BlackBerry device. The incorrect client is installed on the device. Install the correct version and build for a BlackBerry device onto the telephone. Reach AMC Hosted Client Messaging via WiFi This field monitors the connection between the Mobile Connect device and the Mobile Connect hosted environment. The device may not have a data plan. The device may not be connected to a WiFi source. The firewall settings may be blocking the connection. The mobile connection may be misconfigured. Connect the device to a data plan. Connect the device to a WiFi connection. Edit the firewall settings to allow connections. Disable the Airplane Mode on the device. The Airplane Mode may be enabled on the device. User Guide for Mobile Connect for USMO for BlackBerry Viewing Health Check Information 61

66 Field Field Description Potential causes of failed connection Solutions Reach AMC Hosted Web Server via WiFi This field monitors the connection between the Mobile Connect device and the command service on the Mobile Connect hosted environment. The device may not have a data plan. The device may not be connected to a WiFi source. The firewall settings may be blocking the connection. The Airplane Mode may be enabled on the device. Connect the device to a data plan. Connect the device to a WiFi connection. Edit the firewall settings to allow connections. Disable the Airplane Mode on the device. BIS Enabled This field monitors if the BlackBerry Internet Service (BIS) is enabled and functioning on the Mobile Connect device. The BIS is not enabled on the device. A successful connection is not established between the device and the BlackBerry Internet Service. Enable BIS on the device. Establish a connection between the device and the BIS. For more detailed information on how to do so, please reference BlackBerry s technical documentation. BES Enabled This field monitors if the BlackBerry Enterprise Server (BES) is enabled and functioning on the Mobile Connect device. The BES is not enabled on the device. A successful connection is not established between the device and the BlackBerry Enterprise Server. Enable BES on the device. Establish a connection between the device and the BES. For more detailed information on how to do so, please reference BlackBerry s technical documentation. Reach AMC Server Client Messaging at Site Name via WiFi This field monitors the connection between the Mobile Connect device and the Mobile Connect server. This connection establishes if the messaging service on the server is available for the connection. Please note that this field is only used for devices that have the client-initiated messaging feature enabled. The device cannot establish a connection to the Mobile Connect server. The firewall configurations may be blocking outside access inbound to the Mobile Connect server on port 8090 and Edit firewall settings to allow connections through ports 8090 and Viewing Health Check Information User Guide for Mobile Connect for USMO for BlackBerry