Welcome. To We have taken the best from Partwizard.com and Servias and created the complete dealer access site!

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1 Welcome To We have taken the best from Partwizard.com and Servias and created the complete dealer access site! We have created this tutorial to help guide you through our new site. If you have any further questions please click the button and we will get back with an answer to you right away! If you would like to call please do This site is open to anyone who has an active account with us. To sign up simply click on the New Account Registration button. Once registered, we will your user name and password. Your User Name, is W + your account number. After entering the site you can customize your password for your own security.

2 INFO Partwizard.biz Index Part, Pricing and Ordering Information...PG - PG 8...PG 9 - PG...PG - PG 4...PG 5 - PG 8...PG 9 History and Account Information...PG 0...PG - PG...PG - PG 5...PG 6...PG 7 - PG 9... PG 0

3 There are two ways to look up parts on this website, Parts Description or Parts Diagram. Type in the model number. If you are not sure of the complete model, type in a portion of the model number and the site will show a list of all models that fit into the parameters.

4 To Search By Parts Description Type in the description of the part you are looking for example: PUMP Then click on the View Parts List by Search Word tab. This will bring up a list of parts that fit that description. You do not have to type in the complete description. Example: type in DEF and the system will show you the parts for defrost timer / defrost heater / defrost thermostat. 4

5 MR. SMITH There Are Two Ways To Order The Part Click on the Select Box then click on the Process Selections To Cart You may add a Reference P.O. (Line Item P.O.) like a customer name or a ticket number. The second option is to click on the number to see Price and Availability. This will take you to Item Inquiry which will show you your cost, suggested list and available inventory (See Page 0). 5

6 To Search By Parts Diagram To lookup parts from a parts breakdown, click on the View Components Diagram button. This will bring you to a screen that shows all the exploded views available for the model you have selected. 6

7 To View Breakdowns Once you decide which component your part is in, click the View Component button to access that exploded view. 7

8 There Are Two Ways To Order The Part Click on the Select Box, then click on the Process Selections To Cart. You may add a Reference P.O. (Line Item P.O.) like a customer name or a ticket number. The second option is to click on the number to see price and availability. This will take you to Item Inquiry which will show you your cost, suggested list, and available inventory (See Page 0). 8

9 There Are Two Ways To Look Up A Part Enter a part number then click continue to view price and availability (See Page 0). If you do not know a part number or a model number you may search by description. Enter the description of the part and select the manufacturer (See Page ). 9

10 MR. SMITH 6 4 Item Inquiry Details The part number has a vender code in front of the number. This tells who the manufacturer is: (AM) Amana (FR) Electrolux brands, (GE) General Electric, (WP) Whirlpool brands. These codes are not necessary to add when entering an order. Your cost Suggested list Inventory at selected warehouses To order this part click Add to Cart. You may change quantities when you enter my shopping cart (See Page 5). If you want to add a reference P.O. you must enter it before you click Add to Cart button. 0

11 Search By Description In Item Inquiry you also have the ability to search by Vendor / Description. Enter part needed in the description field, then select a manufacturer from the Vendor drop down menu.

12 Search By Description There may be multiple pages of parts that meet your search parameters. Just hit next button to view them. When you find the part number you need just click on the item #. The site will go to the Price & Availability screen (See Page 0).

13 When you know what you want Quick Order is designed to place multiple part and quantity orders. Enter part number, hit tab. Enter quantity, hit tab. Enter your Reference PO, hit tab and you will go to the next line. When all parts are entered, hit Continue to Price / Availability button.

14 GE Price / Availability Make sure boxes are selected. There are times when a part number is used by more than one manufacturer. When this happens, look at the Availability and Vendor then select which one you want to order. The site will always select one of the possibilities, so you must choose which one you want. When satisfied, click on Process Selections to Cart. 4

15 Step Shopping Cart Partwizard.biz utilizes a shopping cart to process orders to our system. You can add or change the Ref. PO You can change order quantity. If you need to delete an item change Order Qty to 0. If you do change the Order Qty make sure to hit the Recalculate The site will show you a new sub-total. When satisfied with your order, click on Continue Checkout to advance to step 5

16 Step Shipping Information Step is your billing and shipping Information. If there are any errors in the billing information please contact us so we can make corrections If your company has multiple shipping locations a drop down box will be shown next to the shipping address so you can select a pre-loaded shipping address. You also have the option of typing over the shipping address if you need parts sent somewhere other than your normal address. This page is where you can select to ship complete. When you select this box we will not ship this order until all parts are in. When satisfied, click on Continue Checkout to advance to step 6

17 Step Payment Information Customers with an open account will default to Yes Apply to my open account. Cash customers have the option to ship via COD or pay by credit card. You can select how to ship the order. There is a drop down box with shipping options. If any additional instructions are needed, please enter on this line. If a purchase order is needed for the entire order, please enter it on this line. Credit card section is for customers paying for an order by credit card. You must first add a credit card before finalizing the order. Once a card is loaded you will see the last digits of the card and the option to select this card. By selecting the credit card payment, the card info will be sent with your order for payment. When satisfied, click on Finalize/Confirm Order 7

18 Step 4 Finalize Order Your Order is displayed so you can double check. If there are any errors you can go to previous steps to correct the error by clicking on Step boxes above. Once satisfied that your order is ready, click on finalize Order This will send your order to an order que which will process to the branch your account is assigned to. A final screen will appear with your web order number and an option to print a copy of the order. 8

19 Current and On Order The My Open Orders displays the status on any open order. The screen can be sorted by any of the categories. Example if you want to sort by PO# just click on the PO header. View button allows you to see the actual order, what parts are on order, and the reference PO attached to the parts. You may also elect to print an order by clicking on the print button. If you need to check on a status of a back ordered part, please contact the branch that handles your account. 9

20 ,99.4 Pay Account By Credit Card You now have the ability for on-line payments by credit card against your account. There are 4 payment options. The first three are paying Last Statement Total, Current Month Total, Overall Total Due. The fourth option is to select certain invoices to pay. Once you have selected the invoices click on the Calculate Amount for Selections button. This will show the amount under the Selected Amounts. Now click on Pay This Amount and you will be prompted for your credit card information. This Information will be sent securely to the Dayton office and the payment will be applied to your account. Once the payment is applied the credit card information is removed from the computer in Dayton. 0

21 Viewing Your Account You may view a specific Invoice or all Invoices Type in the specific Invoice # you are interested in. Click Continue and you will see a copy of the invoice requested with a print option. Click on View All Current A/R Activity. This will bring up all invoices that are not paid in full (See Page ).

22 List of Current Activity This list of current activity shows invoice numbers, dates, and amount for each invoice not paid. You can scroll pages by clicking on next page or previous page tab. If you would like to look at an invoice just click on the Invoice # in blue and you will see a copy of the invoice (See Page 9).

23 Viewing Warranty Transactions To View status of where a Warranty claim has been paid. Type in the warranty / Narda tag # (reference # from Service Bench) and you can see where a claim was credited (See Page 4). If a claim is not paid a list of sequential paid claims will show. To see invoices that are available for credit by part number. Enter a part number and the screen will show all the invoices that the part was purchased on (See Page 5). The third search of this screen is quick button to the Service Bench Website. Clicking on Whirlpool, Frigidaire or Amana will direct you to Service Bench

24 Enter Warranty Tag # to View Status This screen displays where a warranty claim has been paid. This Information shows what credit invoice the part was given credit on. This Information shows when the part was purchased. This invoice number is what we credited against. 4

25 Enter Item # To Find Available Invoice For Return If you typed a part # in My Warranty this screen will appear. It shows the invoices that a part was purchased on. The Shipped Qty will show how many are on an invoice. The Previously Applied column Indicates if a credit has already been issued against that particular invoice. The Available Qty column shows the quantities still open to have a credit billed against them. 5

26 4 There Are 4 Option For Reports 4 My Open Order Report: All parts on back order plus that days activity. This includes orders that are invoiced that day. My A/R Statement Reprint: Allows you to reprint the last statement issued. My Back order Report: Same as open orders but eliminates current days activity. My Sales Activity: A pie chart showing purchases by Manufacturer 6

27 Invoice History To search by Order or Invoice Number just type in either number, hit the search button, and you will see a copy of the invoice you require (See Page 9). To search by part # type in the part number in Item field. Adjust the Search Range to narrow or broaden your search. When searching by PO# the site will search both line item PO s as well as Overall PO s. 7

28 Invoice History Report Once you enter your search criteria this screen will appear. You may just view the invoice or print it. As with all the screens you can sort by simply clicking on the columns header. 8

29 SEARS ST. DAYTON OH 4540 SEARS ST. DAYTON OH 4540 Invoice This is a recreated invoice which will show all the information on the original invoice. In addition, it also shows the Tracking Information. Click on Reprint Invoice to print invoice. The reprinted invoice will not have the tracking information 9

30 For quick efficient communications we have added an mail function on the website. You must first type in and confirm your mail address. We have added departments so your mail is properly directed to the right individual. Type in your request and hit submit 0