Cisco Jabber for Android 10.5 Quick Start Guide

Transcription

1 Cisco Jabber for Android 10.5 Quick Start Guide

2 Revised: August 21, 2014, Cisco Jabber Welcome to Cisco Jabber. Use this guide to set up the app and use some key features. After setup, learn more by viewing the user guides in the Cisco Jabber Settings menu. Set Up The steps to set up Cisco Jabber vary, depending on how your administrator set up your account. Your administrator must let you know which one of the following sign-in methods to use: Setup URL Simple sign-in Manual sign-in to Cisco WebEx Messenger Manual sign-in to Cisco Unified Communications Manager IM and Presence Service Manual sign-in to Phone Services only Prepare for Setup After you download Cisco Jabber for Android from Google Play and install it, perform the following steps to prepare for setup: 1 Get your setup information. Your system administrator must give you the sign-in method and account information. Note Cisco Unified Communications Manager IM and Presence Service is formerly known as Cisco Unified Presence. Sign-In Method URL Account Information URL (that you use to start the setup process) username password Simple username and domain (for example, username@example.com) password 2

3 Sign-In Method Manual Cisco WebEx Messenger Account Information username and domain (for example, password Manual Cisco Unified Communications Manager IM and Presence Service username and domain (for example, password server address Manual Phone Services only TFTP server address CCMCIP server address username and domain (for example, password 2 Stop other Voice over Internet Protocol (VoIP) calling applications. To prevent conflicts that can cause unpredictable behavior, run one VoIP calling application at a time. 3 Connect to your corporate network. If your system administrator set you up with either a Phone Services account or an Instant Messaging account that uses Cisco Unified Communications Manager IM and Presence Service, you must connect to your corporate network before using Cisco Jabber. Inside your corporate network: Set up the device to connect directly to the corporate Wi-Fi network. Outside your corporate network: Use one of the following methods. Expressway for Mobile and Remote Access: If your system administrator set up your account with remote access through a Cisco Expressway collaboration gateway, Cisco Jabber will automatically connect to your collaboration tools when you are outside the corporate firewall. VPN. A VPN must be configured if remote access through a collaboration gateway is not available. Download Cisco AnyConnect from the Google Play Store and ask your administrator for VPN settings. Certificate Validation When you set up and use Cisco Jabber, you may be prompted to validate your server certificates to connect to your services. Depending on your account setup, you may need to verify server certificates for the following services: Instant Messaging 3

4 Phone Services Voic Directory Expressway Mobile and Remote Access SSO IDP certification for SSO deployments Note Depending on how your administrator sets up the servers, you may have to validate multiple certificates for Instant Messaging and Phone Services. If you decline a certificate, the following occurs: Instant Messaging You cannot sign in to Cisco Jabber. Phone Services An invalid certificate notification will be shown. If the system has only one server, you cannot sign in to Cisco Jabber. If the system has two servers and you decline one certificate, you can accept the second certificate and sign in to that particular server. You cannot sign in to Cisco Jabber. Voic An invalid certificate notification will be shown. You can sign in to Cisco Jabber but you cannot access the Voic service. You must sign out of Cisco Jabber and then sign back in to view the certificate validation message again. Set up with URL Step 6 Step 7 On your Android device, tap the setup URL that your administrator provided. After Cisco Jabber opens, read the end user license agreement and terms of service, and then tap Accept. Review the In Cisco Jabber screens, and then tap Get Started Now. Click the provided URL. Enter your password. Tap Sign In. If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates. 4

5 After you sign in, Cisco Jabber opens. Related Topics Use Cisco Jabber, on page 7 Troubleshoot, on page 10 Set Up Using Simple Sign-In Step 6 Step 7 Step 8 Open Cisco Jabber. Read the end user license agreement and terms of service, and then tap Accept. Review the In Cisco Jabber screens, and then tap Get Started Now. Enter your username and domain in the following format: username@example.com. Tap Continue. If prompted, enter your password. Tap Sign In. If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates. After you sign in, Cisco Jabber opens. Related Topics Use Cisco Jabber, on page 7 Troubleshoot, on page 10 5

6 Manually Set Up Cisco WebEx Messenger Step 6 Step 7 Step 8 Step Open Cisco Jabber. Read the end user license agreement and terms of service, and then tap Accept. Review the In Cisco Jabber screens, and then tap Get Started Now. Tap Advanced settings. In the Connect to server drop-down list, select Manually. In the Select account type drop-down list, select WebEx Instant Messaging. Tap OK. Enter your username and domain in the following format: username@example.com. Tap Continue. Enter your password. Tap Sign In. After you sign in, Cisco Jabber opens. If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates. Related Topics Use Cisco Jabber, on page 7 Troubleshoot, on page 10 Manually Set Up Cisco Unified Communications Manager IM and Presence Step 6 Step 7 Step 8 Step Open Cisco Jabber. Read the end user license agreement and terms of service, and then tap Accept. Review the In Cisco Jabber screens, and then tap Get Started Now. Tap Advanced settings. In the Connect to server drop-down list, select Manually. In the Select account type drop-down list, select CUCM IM and Presence. In the Server information field, enter the presence server address that your administrator provided. Tap OK. Enter your username and domain in the following format: username@example.com. Tap Continue. Enter your password. Tap Sign In. After you sign in, Cisco Jabber opens. 6

7 3 If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates. Related Topics Use Cisco Jabber, on page 7 Troubleshoot, on page 10 Manually Set Up Phone Services Only Step 6 Step 7 Step 8 Step Open Cisco Jabber. Read the end user license agreement and terms of service, and then tap Accept. Review the In Cisco Jabber screens, and then tap Get Started Now. Tap Advanced settings. In the Connect to server drop-down list, select Manually. In the Select account type drop-down list, select Phone Services Only. In the Server information area, enter the TFTP and CCMCIP server addresses that your administrator provided. Tap OK. Enter your username and domain in the following format: username@example.com. Tap Continue. Enter your password. Tap Sign In. After you sign in, Cisco Jabber opens. If prompted to validate your server certificates, contact your administrator to verify that you should accept the certificates. Related Topics Use Cisco Jabber, on page 7 Troubleshoot, on page 10 Use Cisco Jabber For Phone Cisco Jabber displays the Contacts screen after you sign in if you have been configured for both Instant Messaging and Presence and Voice and Video Calling. Cisco Jabber displays the Keypad screen after you sign in if you have been configured for Voice and Video Calling only. 7

8 To navigate, follow one of these steps: a) On most screens, swipe to the right. b) Where available, tap Tap the following items to use the navigation drawer. Note Depending on your account setup, you may not see all the features shown here. 1. View and edit your availability status. 2. Access your features. 3. Edit your settings. 4. View account information or sign out of your account. 5. Search for contacts or make a call. 6. Add contacts. 8

9 For Tablet Cisco Jabber displays the Contacts screen after you sign in. Use the navigation bar on the left to select the area of the application to use. Note Depending on your account setup, you may not see all the features shown here. 1. Search for contacts or make a call. 2. View and edit your availability status. 3. Access your features. 4. Edit your settings. 9

10 Add Contact from Directory On the Contacts screen, tap. To search for a contact, follow these steps: a) Enter a name or user ID in the Search box to search your corporate directory, Recents, and Contacts. b) Tap the desired contact in the search results. (Optional) Assign the contact to a group. (Optional) To add the contact to your Favorites list, tap the Add to Favorites switch to turn it on. Tap Done. Make Call from Contacts On the Contacts screen, tap the photo or avatar for the desired contact in the list. Select a phone number. If using Dial via Office, follow these steps: a) Tap Answer to accept the call. b) If prompted, press a number on the keypad. After you accept the call, the corporate calling system calls the number you dialed. The Dial via Office call opens in the native phone application. Start Chat from Contacts On the Contacts screen, tap the name of the contact to start a chat with that contact. Troubleshoot Send Problem Report Use this procedure to send a problem report using the Cisco Jabber settings. 10

11 Tip You can also send a report by tapping the Send problem report link in an error message. Before You Begin Set up an application on your device. Obtain the address for problem reports from your system administrator. On the Settings screen, under Help, tap Problem Reporting. If you can reproduce your problem, tap the Detailed Logging switch to turn it on. Tap Send Problem Report. Cisco Jabber opens your application with a new message that contains a prefilled subject line and attached log files. Enter a description of the problem in the body of the message and send it to your system administrator. Tip Include the time that the problem occurred. Check your Recents list to find that time. What to Do Next Important To save battery power and storage space, tap the Detailed Logging switch to turn it off after you no longer need it. Sign-In Issues If you cannot sign in, try the following troubleshooting tips. Check that you are using a supported device and operating system. For information about supported devices and operating systems, see the Cisco Jabber for Android Release Notes for your release. Check that you are using the correct release of Cisco Jabber for Android. You can download the latest release of Cisco Jabber for Android from the Google Play Store. Check that your VPN is connected (if VPN is required). If your VPN is not connected and you are not using Expressway Remote and Mobile Access, contact your system administrator for configuration details. If you are using Phone Services, check the network connection between your device and the corporate network as follows: a) Open your Internet browser. b) Try to access the administration pages for your corporate calling system by entering the following URL in your Internet browser: Unified Communications Manager server name or IP address/ucmuser. Examples: 11

12 Contact your system administrator if you do not have the address for your company's Cisco Unified Communications Manager server. c) If you cannot access the administration pages for your corporate calling system, try again from a different network access point. If you still cannot access the administration pages for your corporate calling system, contact your system administrator to find out if there is a network issue. If you are using Cisco Unified Communications Manager IM and Presence Service Service, check the network connection between your device and the server as follows: a) Open a ping utility to ping the Cisco Unified Communications Manager IM and Presence Service server. b) Enter the Fully Qualified Domain Name or IP address of the server in one of the following formats: presence server name.domain.com ip address.domain.com If you cannot ping the server, contact your system administrator. Step 6 Step 7 If you are using a tablet, contact your system administrator to ensure it has been set up for use. Some tablet services require additional configuration that may not have been performed. If you still cannot set up Cisco Jabber for Android, send a problem report to your system administrator. Related Topics Release Notes Application Failure If Cisco Jabber for Android fails, Cisco recommends that you clear the application data and force-stop the application before restarting. Open the Android Settings application. Depending on your operating system, tap either Apps or Application manager. Tap Cisco Jabber. Tap Clear data. Tap Force stop. 12

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