DigiDelivery Administrator s Guide

Transcription

1 DigiDelivery Administrator s Guide Version 2.1 for Digidesign Serv GT and Serv LT Digidesign 2001 Junipero Serra Boulevard Daly City, CA USA tel: fax: Technical Support (USA) tel: fax: Product Information (USA) tel: tel: International Offices Visit the Digidesign Web site for contact information Web Site

2 Copyright This guide is copyrighted 2005 by Digidesign, a division of Avid Technology, Inc. (hereafter Digidesign ), with all rights reserved. Under copyright laws, this guide may not be duplicated in whole or in part without the written consent of Digidesign. DIGIDESIGN, AVID, DIGIDELIVERY, and PRO TOOLS are trademarks or registered trademarks of Digidesign and/or Avid Technology, Inc. All other trademarks are the property of their respective owners. Product features, specifications, system requirements, and availability are subject to change without notice. PN REV A 1/06 WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.

3 contents Quick Start v Chapter 1. Introduction to DigiDelivery The DigiDelivery System DigiDelivery Features System Requirements Digidesign Registration About This Guide Chapter 2. DigiDelivery Server Hardware Digidesign Server Front Panel Digidesign Server Back Panel Chapter 3. Installing and Configuring DigiDelivery Mounting the Server in a Rack (Optional) Connecting the Server Turning On the Server Network and Router Settings Connecting to the DigiDelivery Setup Wizard for Initial Setup Configuring DigiDelivery with the Setup Wizard Testing Performance Installing the DigiDelivery Client Software Chapter 4. DigiDelivery System Administration Logging in as Administrator Managing System Settings Managing Accounts Managing Deliveries DigiDelivery Support Features Contents iii

4 Chapter 5. User Account Administration Logging into an Account Managing User Account Information Managing Deliveries Chapter 6. Receiving Deliveries Receiving Standard Deliveries Receiving Pro Tools Sessions Chapter 7. Sending Deliveries DigiDelivery Accounts Sending a Standard Delivery Sending Pro Tools Sessions Chapter 8. Using Server-to-Server Relay to Receive Deliveries How Server-to-Server Relay Works Server-to-Server Relay Requirements for Recipients Registering and Verifying Your for Initial Setup Configuring Server-to-Server Relay Checking Status for Relayed Deliveries Expiration Date Appendix A. Using DHCP to Set Up Your DigiDelivery System Enabling DHCP for Windows XP or Windows Enabling DHCP for Mac OS X Enabling DHCP for Mac OS Appendix B. Trusted Certificate Authorities Index iv DigiDelivery Adminstrator s Guide

5 DigiDelivery Client Quick Start Installing the DigiDelivery Client To download and install the DigiDelivery client software: 1 Launch your Web browser and navigate to the Digidesign DigiDelivery Web site ( 2 Click the link for your operating system. 3 Follow the on-screen instructions to complete the installation. Receiving Deliveries To receive a delivery: 1 When you receive a delivery notification, click the access URL (located next to Click this link to download your delivery ). 2 If DigiDelivery prompts you for the encryption key, enter the key as you received it from the sender, and click Receive Delivery. 3 Choose a destination for the delivery, and click OK (Windows) or Choose (Macintosh). 4 When the delivery is complete, click Quit. Sending Deliveries To send a delivery: 1 Launch the DigiDelivery client software. 2 Click New Delivery. 3 Drag the files or folders you want to deliver onto the Send Wizard window, and click Next. If you are sending a Pro Tools session on Windows or Mac OS X, you will have the option to include or exclude specific types of media files associated with the session. 4 Select the DigiDelivery account and server that will be used to send your delivery, and click Next. 5 Under Add Recipients, choose recipients for the delivery from the available lists or type addresses manually. 6 Choose whether to include the encryption key with the delivery notification , and click Next. 7 If you want to include a text message in the delivery notification sent to each recipient, enter it in the Message text box. 8 If you want to save a text summary of the delivery, click Save Summary and navigate to the location where you want to save the summary. (This is required when you choose to omit the encryption key from the delivery notification.) 9 Click Next to complete sending your delivery. The DigiDelivery main window displays the progress of your delivery.

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7 chapter 1 Introduction to DigiDelivery Welcome to DigiDelivery, Digidesign s system for efficient and reliable transfer of digital media files over the Internet. The DigiDelivery System The DigiDelivery system is based on: A DigiDelivery server, which securely stores the media to be delivered Client software, which automates the sending and receiving of deliveries Anyone can send and receive files from a Digi- Delivery system, even if they do not own a Digi- Delivery server. To send a delivery, senders need: An Internet connection DigiDelivery client software An account on a DigiDelivery server DigiDelivery Server Package Each DigiDelivery server package includes the following components: Digidesign Serv GT or Digidesign Serv LT server hardware with pre-installed software DigiDelivery Administrator Guide (this guide) DigiDelivery server software AC power cable Rackmount kit DigiDelivery Client Software Users of a DigiDelivery system transfer media to and from the server by using the DigiDelivery client software, available for free download on the DigiDelivery Web site ( To receive a delivery, recipients need: An Internet connection DigiDelivery client software Recipients do not need an account on a DigiDelivery server in order to receive deliveries. Chapter 1: Introduction to DigiDelivery 1

8 DigiDelivery Features Drag-and-Drop Delivery To create a delivery, drag files or folders onto the DigiDelivery client software or the DigiDelivery application icon, alias, or shortcut. If the file is a Pro Tools session, Digi- Delivery automatically includes all files related to the session in the delivery. Multiple Deliveries Using the Delivery Queue, you can send, receive, and prioritize multiple deliveries at any given time. Automatic Notification When a delivery is posted, recipients receive an message that contains an access URL, or link to the delivery, that automatically launches the DigiDelivery client software and begins downloading the delivery. Web-Based Administration Administrators of a DigiDelivery server can manage server settings and accounts, and account holders can manage account settings and deliveries from a Web browser. Secure Storage and Transmission All content on the DigiDelivery server is stored and transmitted securely. Deliveries are encrypted when they are posted and can only be decrypted by their intended recipients. System Requirements This section describes system requirements for DigiDelivery servers, system administration, DigiDelivery client software, and compatibility information. DigiDelivery Servers The DigiDelivery Serv GT and DigiDelivery Serv LT servers have the following system software, network configuration, and Internet connection requirements. System Software DigiDelivery servers ship with the operating system software pre-installed. Network Configuration Before you connect your DigiDelivery server to a LAN, router, cable modem, or DSL modem, refer to the network configuration information on the DigiDelivery Technical Requirements page of the DigiDelivery Web site ( Fast Data Transfers By using proprietary threading technology and lossless compression algorithms, DigiDelivery achieves significantly faster transfers than FTP servers. Server-to-Server Relay If both you and a sender have DigiDelivery systems, Server-to-Server Relay can greatly speed the delivery process by automatically transferring the delivery from the sender's server to your server without requiring you to initiate the download. 2 DigiDelivery Adminstrator s Guide

9 Internet Connection The DigiDelivery server must have a connection to the Internet with the following properties for DigiDelivery to work properly: An always-on Ethernet connection A dedicated, static, externally-addressable IP address Access to a DNS server that will resolve public IP Addresses The following Inbound ports must be open: 22/tcp 80/tcp 443/tcp Technically, 53/udp inbound and 123/udp inbound do not need to be open, but the firewall must allow responses to packets coming from those ports. The following Outbound ports must be open: 25/tcp 53/tcp and 53/udp 80/tcp 123/udp 443/tcp Refer to the documentation for your router, cable modem, or DSL modem for instructions on setting up ports. For details on how these ports are used, see Network and Router Settings on page 13. For sample network configurations and router setup instructions refer to the DigiDelivery Technical Requirements Web page ( DigiDelivery Administration To administer DigiDelivery servers, the following are required: A computer running a Digidesign-qualified version of Windows XP, Windows 2000, or Mac OS X A connection to the same LAN (local area network) as the server, or a connection to the Internet A qualified Web browser Certain steps, such as the initial setup or reset of the administrator password, require a direct Ethernet connection to the server instead of connecting through your network. Mac OS 9 browsers have not been qualified for system administration, and may not provide full SSL security even if an authentication certificate is installed. DigiDelivery Client Software To use the DigiDelivery client software to receive or send deliveries, the following are required: A computer running a Digidesign-qualified version of Windows XP, Windows 2000, Mac OS X, or Mac OS 9 To send (upload) deliveries, a computer must have Internet access and a Digi- Delivery account. To receive (download) deliveries, a computer must have access to the Internet and to the recipient s account. Chapter 1: Introduction to DigiDelivery 3

10 Compatibility Information Digidesign can only assure compatibility and provide support for hardware and software it has tested and approved. For a list of Digidesign-qualified operating systems and Web browsers, refer to the Digi- Delivery Technical Requirements Web page ( Digidesign Registration Make sure to complete and return the registration card included with your DigiDelivery Serv GT or Serv LT system. Refer to the registration card for information on technical support. As a security precaution, you should make a note of your unit s 8-digit unique identification number (UID) on the Server Administration page. This may assist Customer Support in troubleshooting, or if your unit is ever stolen. Conventions Used in This Guide Digidesign guides use the following symbols to highlight important information: User Tips are helpful hints for getting the most from your system. Important Notices include information that could affect your data or the performance of your system. Shortcuts show you useful keyboard or mouse shortcuts. Cross References point to related sections in other Digidesign guides. About This Guide A PDF version of this guide is available on the DigiDelivery Support page on Digidesign s Web site ( To view or print the PDF guide, you can install Acrobat Reader, available for free download on Adobe s Web site ( 4 DigiDelivery Adminstrator s Guide

11 chapter 2 DigiDelivery Server Hardware DigiDelivery servers are 1U rack-mountable servers that are preconfigured for reliable and efficient delivery of media files over the Internet. They are available in the following configurations: Digidesign Serv GT Digidesign Serv LT When using the DigiDelivery server, do not press the LCD buttons, insert CD-ROMs into the CD-ROM drive, or attach any external devices (such as keyboards, monitors or any other USB devices). This can damage the internal configuration and require the unit to be returned for service. DigiDelivery servers are preconfigured for optimum performance. DigiDelivery does not support the addition of RAM or hard drives, or installation of PCI expansion cards in DigiDelivery servers. There are no user-serviceable parts in Digi- Delivery servers. Opening your Serv GT or Serv LT will void your warranty. Digidesign Serv GT Digidesign Serv GT is a large capacity, high bandwidth server, intended for major facilities that deliver and receive a high volume of data on an ongoing basis. Digidesign Serv GT features include: Ethernet Data Rate: 1000 Base-T (Gigabit) Storage Capacity: 500 GB Internal Number of Pending Deliveries: unlimited Number of Standard Accounts: unlimited Number of Guest Accounts: unlimited Digidesign Serv LT Digidesign Serv LT is a smaller capacity, high bandwidth server, intended for small facilities or content suppliers that deliver or receive moderate volumes of data on a regular basis. Digidesign Serv LT features include: Ethernet Data Rate: 1000 Base-T (Gigabit) Storage Capacity: 80 GB Internal Number of Pending Deliveries: 20 Number of Standard Accounts: 1 Number of Guest Accounts: unlimited Chapter 2: DigiDelivery Server Hardware 5

12 Digidesign Server Front Panel Network indicators LCD panel Power indicator Up Enter Next LCD buttons Hard drive indicator Power button Figure 1. Front panel of Digidesign Serv server Power Button Use this button to turn on the server. Do not use the power button to shut down your server unless the Shut Down command in the Administration pages does not work. Doing so may result in data loss or corruption. If you cannot access the Shut Down command in the Administration pages, press the power button for approximately one second, then release and wait 90 seconds. This initiates a proper shutdown of the system. Holding down the power button forces the system to shut down prematurely and may result in lost data. Power Indicator This LED is green when the server is turned on. Network Indicators Two green LEDs show message activity on the LAN1 and LAN2 ports. Message activity does not necessarily mean that deliveries are being transferred. Hard Drive Activity Indicator The red LED on the front panel shows hard drive activity in the server. This could be administrative activity or deliveries being sent and received. LCD Buttons and Panel The LCD panel displays status messages while the server is starting up, restarting, or being configured with the Setup Wizard. Do not use the LCD buttons to change any settings. Front Panel Safety Considerations For proper operation and maintenance of your Digidesign server, note the following: Do not block, cover, or insert anything into the front panel vent, or your unit may be damaged. The USB ports and CD-ROM reader are currently inactive. Any attempt to use these could damage the setup of your system software and require the unit to be returned for service. 6 DigiDelivery Adminstrator s Guide

13 Digidesign Server Back Panel LAN1 Indicator Lights LAN2 Indicator Lights AC Power Figure 2. Back panel of Digidesign Serv server LAN1 Port LAN2 Port AC Power This connector accepts a standard AC power cable. The unit is auto power-selecting (100V to 240V) and will automatically work with a standard modular cable to connect to AC power receptacles in any country. Ethernet Ports There are two RJ-45 Ethernet ports on the back panel, labelled LAN1 and LAN2. These ports are not interchangeable. Be sure to connect to the correct Ethernet port: LAN1 is connected to the network and used for sending and receiving deliveries, as well as regular administration. LAN2 is connected directly to a computer for initial setup or for resetting the administrator s password. Network Activity Indicators Each Ethernet port has two LED indicators: The light on the right side of the connector shows orange if connected to a 1000 Base-T network, green if connected to a 10/100 Base-T network, or red if the network connection is faulty. The yellow LED to the left of the connector indicates message activity. Message activity does not necessarily mean that deliveries are being transferred. Back Panel Safety Considerations Besides the AC power connector and Ethernet ports, all other connectors and ports on the Serv server back panel are not currently used by DigiDelivery. Any attempt to use these connectors and ports could damage the setup of your system software and require the unit to be returned for service. Chapter 2: DigiDelivery Server Hardware 7

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15 chapter 3 Installing and Configuring DigiDelivery Installing and configuring DigiDelivery has four key steps, which are described in this chapter: Mounting the server in a rack (optional) Connecting the server Using the Setup Wizard, a series of Webbased management pages, to configure your server s network and administration settings Downloading and installing the client software Mounting the Server in a Rack (Optional) A set of sliding rails is included for mounting the server in a standard equipment rack. The sliding rails consist of several parts, all of which are included with your DigiDelivery server: Two chassis rails: Long chrome pieces, each with a small white plastic locking mechanism. These attach to the side of the chassis and slide inside the rack rails. Two rack rails: Long chrome pieces with ball bearings inside. These are connected to the mounting rail with the mounting brackets. Four mounting brackets: Short gray pieces with a hook on one end. Two rack ears: Black L-shaped brackets with chrome handles. Four black screws. Eight flathead screws. Eight short round-head screws. Eight long round-head screws. Eight nuts. Four 2-hole screw plates (not used for this assembly). Chapter 3: Installing and Configuring DigiDelivery 9

16 There are three main steps to installing the server on a rack: Verifying Your Mounting Rail Is the Correct Size on page 10 Assembling the Rails on page 10 Installing the Server into the Rack on page 11 Server Mounting Safety Tips Where and how you install the DigiDelivery server is critical to its performance and reliability. For proper mounting and operation of your DigiDelivery server, note the following: Never mount the server at an angle. Make sure the server is in a well ventilated, dust-free environment. Make sure that the vents in the front, side, and back panels are unobstructed, and that the ambient temperature remains as cool as possible. Overheating can cause disk corruption, data loss, and hardware failure. Verifying Your Mounting Rail Is the Correct Size The mounting rails are the part of the rack that will hold the server in place. Before you begin installation, check to ensure that your mounting rails will fit the mounting brackets supplied with the server. (The mounting rails used in networking facilities are often different from those used in audio and video post-production facilities.) To verify your mounting rail is the correct size: 1 Hold one of the gray mounting brackets with its hook end toward you, and the tip of the hook to the left. 2 Slide the bracket behind the mounting rail on the right side of the rack, ensuring that at least two of the screw holes align with the holes in the bracket. If the mounting rail is not wide enough, you will need to install a wider mounting rail, or use another method to support the weight of the server (such as installing it on top of another well-mounted unit). Assembling the Rails To assemble the rails: 1 Attach the rack ears to the chassis using the small black screws. Make sure to attach the rack ears to the two holes closest to the front of the server. The rack ears alone will not support the weight of the DigiDelivery server. If you do not install the included sliding rails, you must provide support to the full length of the server. Otherwise, the rack ears will bend, leaving the server mounted at an angle. This can lead to disk errors and data loss. 2 Separate the chassis rails from the rack rails (as shipped): Find the long chrome pieces, then slide the chassis rail out of the rack rail. You will feel it lock into a half-open position. Pull the white plastic tab towards the front of the rail to release the locking mechanism, then slide the chassis rail completely out of the rack rail. 10 DigiDelivery Adminstrator s Guide

17 3 Attach the chassis rails to the side of the server, using all eight of the short round-head screws. Make sure the white plastic tab is closest to the front of the server. 4 Attach mounting brackets to the front of the rack rails: Lay one of the gray mounting brackets (bent sides facing up) on a flat surface so that the bracket forms a small ramp. Lay the rack rail into the bracket, making sure that the ball bearings are facing up and that the white plastic piece is close to where the hook in the bracket begins. This front end of the rack rail has three holes, while the mounting bracket has one hole and two slots. Align the center hole of the rack rail with the single hole in the bracket, and insert one of the longer round head screws. Tighten this screw in place with one of the nuts. Make sure the nut is on the underside of the bracket, not on the inside of the rack rail. Repeat these steps for the other rack rail. 5 Attach mounting brackets to the back of the rack rails: Lay one of the gray mounting brackets (bent sides facing up) on a flat surface so that the bracket forms a small ramp. Lay the back end of one of the rack rails into the bracket, making sure that the ball bearings are facing up. Align the last hole in the rack rail with the longer slot in the bracket, and insert one of the longer round-head screws. Attach a nut to the screw, but leave it slightly loose so that the position of the bracket can be adjusted to fit your rack. Repeat these steps for the other rack rail. Installing the Server into the Rack To install the server into the rack: 1 Mount the rack rails to the front of the rack: Place one of the rack rails inside the rack, with the white plastic piece facing towards the front of the rack and the mounting bracket behind the mounting rail. Make sure the ball bearings are facing towards the center of the rack. Move the bracket up and down until at least two of the screw holes in the mounting rail align with the screw holes in the bracket. Secure the bracket to the mounting rail using two flathead screws. Repeat these steps for the other rack rail. 2 Mount the rack rails to the back of the rack: Slide the back mounting bracket of one rack rail backwards until it is flush behind the rack mount rail, and move it up and down until at least two of the screw holes in the mounting rail align with the screw holes in the bracket. Secure the bracket to the mounting rail using two of the flathead screws. If possible, tighten the nut on the bracket to prevent the rack rail from coming loose. Repeat these steps for the other rack rail. 3 Slide the server into the rack: From the front of the rack, make sure the ball bearings in the rack rails are pulled all the way forward. Align the chassis rails with the rack rails, and slide the server all the way into the rack. Optional: Secure the server further by screwing the rack ears directly to the mounting rail. Chapter 3: Installing and Configuring DigiDelivery 11

18 Removing the Server from the Rack To remove the server from the rack: 1 If the rack ears have been screwed directly to the mounting rail, unscrew them. 2 Pull gently on the rack ears until the rails lock into place. This should give full access to the back panel. 3 If you want to remove the server completely, pull the two white tabs on the side of the chassis toward you. Be sure to support the full weight of the server as you slide it off of the rack rails. Connecting the Server All installations require the following AC power and network connections. Be sure to make all connections with the server turned completely off (the green power LED on the front panel should not be lit). Power Connection To connect AC power to the server: Using the AC power cable included with the unit, connect the server to a standard AC power receptacle. The server is auto power-selecting (100V to 240V) and will work automatically when plugged into an AC power receptacle in any country. Network Connection Before you connect your DigiDelivery server to a LAN, router, cable modem, or DSL modem, refer to the network configuration information on the DigiDelivery Technical Requirements page of the DigiDelivery Web site ( To connect a DigiDelivery server to a network: 1 Connect one end of a CAT 5E Ethernet network cable to an Ethernet router or hub. The port to which the server is connected must have auto-negotiation enabled. Using a fixed setting may result in communication errors and slow performance. See your router or hub documentation for more information. A CAT 5E cable is required for connecting to a 1000 Base-T network. 2 Connect the other end of the network cable to the LAN1 port on the back panel of the server. (See Figure 2 on page 7.) When connecting a DigiDelivery server to a network for the first time, it is necessary to connect a computer directly to the LAN2 port of the server. You should never connect the LAN2 port to your network. For more information, see Connecting to the Digi- Delivery Setup Wizard for Initial Setup on page DigiDelivery Adminstrator s Guide

19 Turning On the Server If you are configuring DigiDelivery for the first time, you do not need to turn on the DigiDelivery server until you are instructed to do so as described in the steps for Connecting to the DigiDelivery Setup Wizard for Initial Setup on page 15. To turn on the DigiDelivery server: Press the power button, located on the front panel of the server. The unit starts and the system software begins to load. This may take several minutes. Normally, the unit s LCD panel will display Ready when it is finished booting. If the unit has not been configured with the Setup Wizard, it will display Run Setup Wizard. Restarting or Turning Off the Server You can restart or turn off the DigiDelivery server using the Web-based management tools. For more information, see Server Administration Page on page 32. Do not use the Power button to turn off your server unless the Shut Down command in the Administration pages does not work. Doing so may result in data loss or corruption. If you cannot access the Shut Down command in the Administration pages, press the power button for approximately one second, then release and wait 90 seconds. This initiates a proper shutdown of the system. Holding down the power button forces the system to shut down prematurely and may result in lost data. Up Enter Next Power Button Front panel of Digidesign Serv server See Configuring DigiDelivery with the Setup Wizard on page 16 for more information. Because DigiDelivery servers use multiple high-powered fans to ensure reliability, they tend to be noisier than many computers of similar size. Network and Router Settings The DigiDelivery server requires four basic network settings: IP Address Subnet Mask Gateway DNS Server You can obtain these settings from your Internet Service Provider or network administrator. Chapter 3: Installing and Configuring DigiDelivery 13

20 Using Firewalls with DigiDelivery DigiDelivery has a highly effective firewall already installed. However, you may choose to place the DigiDelivery server behind another firewall or router. In this case, the IP address that you enter for the server will be the internal IP address (the address the router uses to connect to your server). In addition, the following ports must be open in certain circumstances: Port 22/tcp Inbound This port is only needed if you want Digidesign Customer Service to access your server (see Server Administration Page on page 32 for information on enabling CS Access). Port 25/tcp Outbound This port is required for sending and must be open. Port 53/tcp+udp Outbound These ports are required for DNS and must be open. Depending on the topology of your network, you may be able to leave Port 53 closed if your server can access a private DNS server inside your firewall and that DNS server can also resolve public addresses. Port 80/tcp Inbound and Outbound These ports are required for HTTP transfers, and must be open. Port 123/udp Outbound This port is only required if you choose to synchronize your server to a network clock (see Date and Time Settings Page on page 29 for more information). Proxy Servers If you are transferring deliveries through a proxy server, it is critical that the proxy server not limit the size of individual requests. Otherwise, any delivery over the limit will be disconnected. You are using a proxy server if you need to enter a username and password when you browse the Internet. You can test whether a proxy server limits the size of individual requests by sending a very small delivery (such as 250 kilobytes). If this small delivery succeeds while larger deliveries do not go through, your proxy server is limiting the size of individual deliveries. To disable individual file size limitations on a proxy server: In your proxy server settings, set both size variables to 0 kb or Off. These variables will vary from model to model, but may be similar to request_body_max_size or reply_body_max_size. NTLM proxy servers are not supported. Refer to your proxy server's documentation for more information. Port 443/tcp Inbound and Outbound These ports are required for HTTPS transfers if you install an SSL certificate on your server. 14 DigiDelivery Adminstrator s Guide

21 Connecting to the DigiDelivery Setup Wizard for Initial Setup The Setup Wizard is used to configure your network and administration settings. The first time you access the Setup Wizard, the computer must be connected directly to the LAN2 port of the DigiDelivery server. See Server Administration Page on page 32 for information on accessing the Setup Wizard after initial setup. 4 Turn on the server (the Power LED should be green). 5 Turn on your computer. 6 Make sure that the computer is using DHCP for network connections. For detailed information, see Appendix A, Using DHCP to Set Up Your DigiDelivery System. 7 Launch your Web browser, and type in the Address text box. 8 Press Enter (Windows) or Return (Macintosh). The initial screen of the Setup Wizard appears. The admin password can be reset by anyone with access to the LAN2 port of the server. To prevent unauthorized access, keep the unit in a secure location and make sure the LAN2 port is never connected to your network. To connect to the Setup Wizard: 1 Make sure the DigiDelivery server and the computer are turned off. 2 Connect one end of a CAT 5E Ethernet cable to the Ethernet port on the computer. The LAN1 port should already be connected to your network. For more information, see Network Connection on page 12. Initial Screen of the Setup Wizard If the Admin Login page appears instead of the Setup Wizard, this means DigiDelivery has already been configured with the Setup Wizard. To access the Setup Wizard, log in as the administrator, then click Run Setup Wizard. 9 Run the Setup Wizard. See Configuring Digi- Delivery with the Setup Wizard on page Connect the other end of the network cable to the LAN2 port on the back panel of the server. You must connect the computer directly to the server. Do not connect the LAN2 port to your network at any time. Chapter 3: Installing and Configuring DigiDelivery 15

22 Configuring DigiDelivery with the Setup Wizard The Setup Wizard guides you through all essential steps to create your administration account, enter network settings, and update your system software. To configure DigiDelivery with the Setup Wizard: 1 Make sure that you have started the Setup Wizard. For more information, see Connecting to the DigiDelivery Setup Wizard for Initial Setup on page 15 (if you have not configured DigiDelivery the first time) or Server Administration Page on page 32 (if Digi- Delivery has already been configured). 2 Click Next to begin. 3 If you agree with the license agreement, click Accept at the bottom of the page. 4 Choose the password for the admin account. On new DigiDelivery systems, the admin password is set to password. Enter password in the Old Password text box, then enter the new admin password twice to confirm it. Administrator password in the Setup Wizard You can change or reset the admin password at a later time. See Resetting the Administrator Password on page 23 for details. 5 Click Next. 6 In the Administrator Details page, enter the required information. (The username of the account is fixed as admin. ) The contact information you enter for the admin account will be included in all notification s sent by the system, unless you remove it from the templates. See Settings Page on page 30 for details. When you choose a password for the admin account, make sure to remember it and keep it confidential. Administrator Details in the Setup Wizard 16 DigiDelivery Adminstrator s Guide

23 7 Click Next. 8 In the Network Information page, enter the required information: IP Address Subnet Mask Gateway DNS Server You can obtain these settings from your Internet Service Provider or network administrator. You can enter up to three DNS server addresses on this page. Entering multiple DNS server addresses helps ensure that the server will be able to resolve IP addresses even if one of the DNS servers goes offline. The DNS servers you enter must be able to resolve public IP addresses, not just the addresses on your internal network. 11 Depending on the outcome of the connection tests, do one of the following when the unit is finished booting: If the network connections are all valid, the LCD panel will display Ready. the Date and Time Settings page appears. Go to Step 12. or If any network connection test fails, the Network Information page will display a series of test results. Look for any test marked [FAILED] (the LCD panel will display Netwk Tst Failed ) and check Table 1 on page 19 for directions to correct the problem before running the Setup Wizard again. 12 In the Date and Time Settings page, you can set the date and time to match that of your computer or use a network time server. Select your time zone from the pop-up menu in this page. Date and Time Settings in the Setup Wizard Network Information in the Setup Wizard 9 Click Next. A confirmation window appears. If the server s current time is more than 1,000 seconds (16 minutes, 40 seconds) off from the actual time, the network time server will not reset the server. 10 Click Yes to confirm the settings you entered. The Setup Wizard reboots the server and runs a series of network connection tests, displaying status messages in the LCD panel. This may take several minutes. Chapter 3: Installing and Configuring DigiDelivery 17

24 13 Click Next. The Check for Software Updates page displays. Checking for software updates in the Setup Wizard 14 Click Next to check the DigiDelivery Web site for updates to the server software. 15 If an update is available, the version and approximate download time are displayed. Click Next to install the Update. Do not turn off or disconnect the Digi- Delivery server during the update process. Doing so could corrupt the server software. 17 Do one of the following: If the computer is still connected to the LAN2 port, launch a Web browser and type in the Address text box. or On any computer connected to your network, launch a Web browser and type followed by the external (static) IP address assigned to the server. 18 In the Web browser, press Enter (Windows) or Return (Macintosh). The Login page of the Web-based administration pages displays. When the update is complete, the server reboots and runs a series of network connection tests, displaying status messages in the LCD panel. This may take several minutes. 16 Depending on the outcome of the connection tests, do one of the following when the unit is finished booting: If the network connections are all valid, the LCD panel will display Ready. Go to Step 17. or If any network connection test fails, the Network Information page will display a series of test results. Look for any test marked [FAILED] (the LCD panel will display Netwk Tst Failed ) and check Table 1 on page 19 for directions to correct the problem before running the Setup Wizard again. Login page for Web-based administration pages 18 DigiDelivery Adminstrator s Guide

25 Table 1. Setup Wizard Diagnostic Tests and Possible Solutions Failed Test Results Cause Proposed Solutions [FAILED] The Network Interface is down check cable. [FAILED] The IP address xxx.xxx.xxx.xxx is already in use by another machine on your network. Please choose a different address. [FAILED] There is an error with the IP address xxx.xxx.xxx.xxx. Correct the error or choose a different address. <diagnostic info> [FAILED] The default gateway (xxx.xxx.xxx.xxx) is not responding to pings or is unreachable. <diagnostic info> [FAILED] Port UDP/TCP <port name> OUT to <domain name and address> Example: [FAILED] Port TCP 25 OUT to mail.digidesign.com ( ) The Network Interface is down. The IP address is already in use by another machine on your network. An error has occurred with the IP address. The IP and gateway address are not on the same network. --or-- The gateway has been set not to respond to pings. --or-- The gateway is functioning correctly, but the response is taking too long for the test. If the server functions correctly otherwise, this warning can be ignored. The port indicated in the error message is closed for this specific IP address. NOTE: In the event of a failure, several different IP addresses are tried, because the servers may be offline. Check that the Network cable is properly connected to the LAN1 port and your network (hub/switch/router). Try a different cable Check that the IP address is entered correctly. If the IP address is correctly entered, request a new address from your network administrator or Internet service provider (ISP). Use the diagnostic info to correct the problem or contact Digidesign Customer Support. Check that your subnet mask and gateway settings are entered correctly. If the subnet mask and gateway settings are entered correctly, verify the settings with your network administrator or ISP. Check that the gateway is set to respond to pings. This can be turned off again once the server is successfully set up. If you are using a firewall, check that all required ports are open. Check that your firewall is not filtering access to the domain name or IP address. Check that your ISP is not filtering any of the required ports. Chapter 3: Installing and Configuring DigiDelivery 19

26 Table 1. Setup Wizard Diagnostic Tests and Possible Solutions Failed Test Results Cause Proposed Solutions [FAILED] Port UDP/TCP <port name> IN Example: [FAILED] Port TCP 80 IN [FAILED] The DNS servers xxx.xxx.xxx.xxx do not appear to be valid. [FAILED] The DNS server xxx.xxx.xxx.xxx cannot resolve a public address. The port indicated in the error message is not publicly accessible. No valid DNS server was found at the specified addresses. The DNS server specified does not resolve public addresses. If you are using a router, check that all required ports are open. Check that your ISP is not filtering any of the required ports. NOTE: Port 80 is often filtered by ISPs. Ensure your settings are correct. Enter more than one DNS server in the network configuration settings. (Individual DNS servers are occasionally offline.) Contact your network administrator or ISP for the address of a DNS server that will resolve public addresses. Testing Performance Once you have run the Setup Wizard, we recommend that you test your system to ensure it is performing properly. To test performance: 1 Choose a file or a folder with a small number of files, whose total size is at least 1 gigabyte. 2 Drag that file or folder onto a regular volume on your network and time how long it takes to upload. 3 Copy that same file back to the same workstation and time the download. 5 Send the delivery to yourself and time the upload. 6 Receive the delivery to the same workstation and time the download. The time it takes to upload the test files to the DigiDelivery server should be about the same time as it takes to upload them to your network volume. Similarly, the time it takes to download the test files from the DigiDelivery server should be about the same time as it takes to download them from your network volume. If the transfer time takes more than 50% longer with DigiDelivery than on your network, try the test again to verify that it is consistent behavior. 4 Launch DigiDelivery and create a delivery containing the same file or folder. Make sure the Optimize for Internet Delivery option is deselected. 20 DigiDelivery Adminstrator s Guide

27 If the transfer continues to take longer with DigiDelivery, there may be a routing problem, such as: A bad connection A mismatch in expected communication speeds Deliveries may be getting routed via your ISP instead of directly across your network If you are having any of these problems, try the following: Check the LEDs on the LAN1 port The light on the right side of the connector shows orange if connected to a 1000 Base-T network, green if connected to a 10/100 Base-T network, or red if the network connection is faulty. Check your cables Make sure that all of your network cables are CAT 5E or CAT6. Unplug and re-seat them to be sure that the connections are good. Check that Auto-Negotiation is enabled When the DigiDelivery server connects to your network, it needs to negotiate with the router or switch to determine the best communication speed (such as 1000 or 100 Base-T). It is important that the port on the switch or router to which your server is connected has auto-negotiation enabled. If the port is fixed to a given speed, the DigiDelivery server may not set itself to communicate at the correct speed, resulting in high error rates and slow transfers. Slow Uploads via LAN Users of your system will enter either the hostname or IP address of your server into the Hostname field to log in, regardless of whether they are connecting from within your network or from a remote location on the Internet. However, if users are experiencing slow uploads when connecting from within your network, this is usually due to uploads being routed through your ISP instead of through the local network: If using a hostname to log in, the hostname is probably being resolved by your DNS servers to the external IP address of your server. You can either reconfigure your DNS servers resolve hostnames to internal IP address for internal clients or use the internal IP address instead of the hostname to log in. If using an IP address to log in, you may be using the external IP address of your server. Either use the internal IP address or use the hostname (assuming DNS is configured correctly) to log in. The internal IP address is usually the IP address you entered in the Setup Wizard (Network Information). Chapter 3: Installing and Configuring DigiDelivery 21

28 Slow Downloads via LAN If users on your network are experiencing download times much greater than the upload times for similar size deliveries, there may be a routing problem. Just like your DigiDelivery server, every workstation connected to the Internet has an internal and external IP address: The internal IP address is the address of the workstation. The external IP address is the address of the switch, router, or other device. When a recipient starts to download a delivery, the DigiDelivery client on the workstation decides whether to connect to the server's external IP address (via the Internet) or the server's internal IP address (via the LAN) using the following criteria: If the external IP addresses of both the server and the workstation are the same, DigiDelivery assumes they are on the same network and attempts to connect them directly via the network. If the external IP addresses are different, they will connect via the Internet. While this works well in most cases, some larger networks have workstations with different external IP addresses from their DigiDelivery server. In this case, the network administrator must configure their routers so that any workstation on their network that sends a request to the external IP address of the DigiDelivery server will be routed directly to the server instead of their ISP. Unfortunately, there is no single way to achieve this since each network's topology is unique. Installing the DigiDelivery Client Software To send or receive deliveries, you need to download and install the DigiDelivery client software, which lets you transfer files to and from a Digi- Delivery system. Make sure to quit any older versions of the DigiDelivery client software before installing the new version. To download the DigiDelivery client software: 1 Navigate to the download pages for the Digi- Delivery client software by doing one of the following: Launch your Web browser and navigate to Digidesign s DigiDelivery Web site ( clients). or Click the Client Software link on the Administrator Web pages. (See Chapter 5, User Account Administration for details.) 2 Click the link for your operating system to download the corresponding DigiDelivery client software installer. The installer can be downloaded to the desktop of your computer. To install the DigiDelivery client software: 1 Double-click the DigiDelivery installer icon. 2 Select the destination for the client software. The default location is the Program Files folder (Windows) or the Applications folder (Macintosh). 3 Follow the on-screen instructions to finish the installation. 22 DigiDelivery Adminstrator s Guide

29 chapter 4 DigiDelivery System Administration This chapter describes how to use DigiDelivery s Web-based management tools to manage the DigiDelivery server s system settings, accounts, and all deliveries on the server. For details on supported browsers, refer to the DigiDelivery Web site ( Logging in as Administrator To log in as administrator of a DigiDelivery server: 1 On a computer with network or Internet access, launch a Web browser and type followed by the IP address or hostname of the server. 2 Press Enter (Windows) or Return (Macintosh). 3 Enter admin for the Username. 4 Enter the admin password for the server, and click Login. The List Deliveries page appears: The left side of the page provides access to Account and Delivery management pages and also provides links to Support pages. The right side of the page lists all deliveries currently in the system. Resetting the Administrator Password When the server is connected directly to the LAN2 port, you can reset the administrator password to password. To reset the administrator password: 1 Follow steps 1 through 8 in Connecting to the DigiDelivery Setup Wizard for Initial Setup on page 15. The Admin Login page displays a Reset Admin Password link. 2 Click Reset Admin Password. The administrator password is now set to password. The admin password can be reset by anyone with access to the LAN2 port of the server. To prevent unauthorized access, keep the unit in a secure location and make sure the LAN2 port is never connected to your network. Chapter 4: DigiDelivery System Administration 23

30 Managing System Settings When you are logged in as the administrator of a DigiDelivery server, you can view and modify the system settings described in this section. Network Information Page The Network Information page lets you view or change the current network settings for the DigiDelivery server. 4 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. If you commit the changes, the server adjusts the network settings and reboots. The server runs a series of network connection tests, displaying status messages in the LCD panel. This may take several minutes, after which the LCD panel should display Ready. If the server was already set up to work properly before you restarted it, error messages displayed on the LCD panel may indicate a network timeout or other intermittent problems with the network, and not problems with your server or network settings. If network problems continue, however, it is recommended to contact your Internet Service Provider or system administrator. Network Information page For a list of error messages and probable solutions, see Table 1 on page 19. To change the network settings: 1 Under General, click Network Information. 2 In the Network Information page, click Edit. 3 Enter new values for the network settings. You can enter up to three DNS server addresses on this page. Entering multiple DNS server addresses helps ensure that the server will be able to resolve IP addresses even if one of the DNS servers goes offline. The DNS servers you choose must be able to resolve public IP addresses, and not just the addresses on your internal network. 24 DigiDelivery Adminstrator s Guide

31 Editing the Host Name You can edit the server s Host Name in the Network Information page. The server s default Host Name usually does not need to be changed (this Host Name is not related to the external IP Address or Hostname that users enter to log in to the server or send deliveries), but changing the host name may help s sent from your server to avoid being intercepted by spam filters. Every has a header which includes the host name of the sending server. The problem is that spam filters will often intercept s that come from servers whose host name is not a valid domain name, or whose host name does not match the domain name of the sender's address. For example, if joe@xyz.com sends a delivery from a DigiDelivery server whose host name is abc.com, a spam filter may intercept the . DigiDelivery analyzes your network to guess an appropriate host name to include in its headers, and displays this name in the Network Settings page. However, this host name may not be appropriate for your network. If s from your DigiDelivery server are regularly intercepted by filters, you can set a specific host name that will always appear in the header. The host name does not need to be a registered domain name, but it may help. To edit the Host Name: 1 Open the Network Settings page. 2 Click Edit. 3 Do one of the following: To set a specific host name that will always appear in the header, enter the desired host name. or To let DigiDelivery guess an appropriate host name, delete all text from the Host Name field. 4 Click Save. SSL Security Page The SSL Security page lets you apply Secure Socket Layer (SSL) strong encryption to the DigiDelivery server. Though not required, this protects your username and password from being intercepted when logging into the DigiDelivery administrator pages with a Web-based browser. Mac OS 9 browsers have not been qualified for system administration, and may not provide full SSL security even if an authentication certificate is installed. SSL encryption of passwords is separate from the encryption which is automatically applied for all deliveries. Before SSL Security Initial Setup Before enabling SSL Security for initial setup, it is strongly recommended that you purchase an account with a trusted Certificate Authority (such as Verisign). Once you have done so, you can submit your certificate to the authority for Chapter 4: DigiDelivery System Administration 25

32 authorization. An authorized certificate guarantees DigiDelivery client users that a trusted Certificate Authority has reviewed and authorized your credentials. When purchasing an account from a Certificate Authority, make sure the authority is listed in Appendix B, Trusted Certificate Authorities. If you install a certificate that has been authorized by an authority not included in this list, anyone logging into your server with a Web-based browser may see additional security warnings. A Certificate Authority may take from one minute to five business days to evaluate and authorize a certificate. You can also enable SSL protection for your DigiDelivery server by creating a selfsigned certificate that has not been verified by a trusted certificate authority. However, self-signed certificates are considered less secure, so anyone logging into your server with a Web-based browser may see additional security warnings. Adding SSL encryption to the DigiDelivery server involves the following steps: Generating a Self-Signed Certificate on page 26 Submitting the Certificate for Authorization on page 27 Installing the Certificate on page 27 Activating SSL Encryption on page 28 Backing Up and Importing a Certificate on page 28 Generating a Self-Signed Certificate The first step in applying SSL encryption to your DigiDelivery server is creating a self-signed certificate, which is used to show that someone in your organization has authorized the encryption. To generate a self-signed certificate: 1 Under General, click SSL Security. 2 Click the Click here to get started link. 3 Under Certificate Information, fill out the following text boxes to generate a self-signed certificate: Name Enter a name for the certificate. If you plan to have more than one certificate, make this name descriptive. Fully Qualified Domain Name Enter the full domain name of your server (for example, delivery.mycompany.com). Company Name Enter the name of your organization. Company Division (Optional) Enter the division of your organization. Location Enter the city or locality of your organization. State, Province, or County (Optional) Enter the state or county of your organization. Country Enter the two-letter country code. Make sure that any information you enter on this page is identical to any information you provided to the Certificate Authority when you purchased the account. Optional text boxes may be required by the Certificate Authority. 26 DigiDelivery Adminstrator s Guide

33 4 Click Create. The DigiDelivery server creates a new self-signed certificate, then returns to the main SSL Security screen. The certificate is listed on the screen. Submitting the Certificate for Authorization Once you have generated a self-signed certificate, it is strongly recommended that you submit it to a Certificate Authority so that it can be verified as credible. A Certificate Authority may take from one minute to five business days to evaluate and authorize a certificate. To submit the certificate for authorization: 1 Under General, click SSL Security. 2 In the SSL Security page, click the name of the self-signed certificate you want to authorize. 3 In the SSL Certificate page, click Generate a Certificate Signing Request (CSR) for a Certificate Authority (CA). 4 In the SSL Certificate Signing Request page, select all of the text in the Certificate Signing Request text box, and copy it to the Clipboard. 5 In an or web-based browser (depending on the authority s preferred method), paste the raw text and send it to the Certificate Authority. 6 When the Certificate Authority returns your signed certificate, install it. You can create a backup copy of an authorized certificate, which can be used later to re-apply authorized SSL encryption to your server. Create a backup as a safeguard if your server has to be replaced. Otherwise, your Certificate Authority may charge you for a replacement certificate. For more information, see Backing Up and Importing a Certificate on page 28. Installing the Certificate Once you have received the authorized certificate from the Certificate Authority, you must install it to your DigiDelivery server. To install the certificate: 1 Under General, click SSL Security. 2 In the SSL Security page, click the name of the authorized certificate that you want to install to the DigiDelivery server. 3 In the SSL Certificate page, click Import the signed certificate reply from a Certificate Authority (CA). 4 Locate the authorization information sent by the Certificate Authority, and copy it to the Clipboard. If your Certificate Authority has provided you with a certificate chain, you must copy the entire chain into the Clipboard, with your signed certificate first. (The Certificate Authority will provide details on this.) Chapter 4: DigiDelivery System Administration 27

34 5 In the Import Signed SSL Certification Key page, paste the contents of the Clipboard into the Signed SSL Certificate Reply text box. The Verify Signed SSL Certificate page appears. If the Verify Signed SSL Certificate page does not appear, the import does not proceed because the Certificate Authority may not be a trusted authority. For a list of trusted Certificate Authorities, see Appendix B, Trusted Certificate Authorities. 6 In the Verify Signed SSL Certificate page, verify the information is correct. 7 If the information is correct, click Accept and Import. The View SSL Certificate page appears, displaying your signed certificate. 8 Activate SSL encryption on the DigiDelivery server. See Activating SSL Encryption on page 28. Activating SSL Encryption To activate SSL encryption on the DigiDelivery server: 1 Under General, click SSL Security. 2 In the SSL Security page, click the Set as default link next to the name of the certificate that you want to specify as the default certificate. Backing Up and Importing a Certificate You can save a copy of an authorized or unauthorized certificate to a local computer for backup purposes. A backup copy of the certificate can be imported and re-installed to the server at any time. To back up a certificate: 1 Under General, click SSL Security. 2 In the SSL Security page, click the name of the certificate that you want to back up. 3 In the SSL Certificate page, click Backup this Certificate to your local machine. The DigiDelivery server saves the certificate to your local hard drive. To import a certificate: 1 Under General, click SSL Security. 2 In the SSL Security page, click Import a Certificate Backup File. 3 In the Import Certificate Backup File page, enter a descriptive name for this certificate in the Name text box. 4 Click Choose File to display a dialog, where you can locate the certificate on your hard drive. 5 When you have located the file, click Import. In the SSL Security page, the imported certificate should be displayed in the list of certificates. 3 If SSL was not already enabled, click Enable SSL. The server restarts and is ready for use when the LCD panel displays Ready. 28 DigiDelivery Adminstrator s Guide

35 Date and Time Settings Page The Date and Time settings page lets you configure the date and time settings on a DigiDelivery server, including the option of using a network time server to automatically set its clock. The server uses these settings to assign time stamps to deliveries. If the server s current time is more than 1,000 seconds (16 minutes, 40 seconds) off from the actual time, the network time server will not reset the server. 6 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. Administrator Account Information Page The Administrator Account Information page lets you configure the account information for the administrator account on a DigiDelivery server. See Managing Accounts on page 33. Appearance Settings Page The Appearance Settings page lets you: Add a custom logo to all administration pages Group list results by one or more pages Date and Time Settings page To change the date and time settings: 1 Under General, click Date and Time Settings. 2 In the Date and Time Settings page, click Edit. 3 To set the date and time to match the clock settings of your computer, click the corresponding button. 4 To set the time zone, choose a zone from the pop-up menu. 5 To use a network time server to set the date and time, select the corresponding option, and enter the hostnames for the timeservers you want to use. Appearance Settings page Chapter 4: DigiDelivery System Administration 29

36 Adding a Logo to the Administration Pages This section describes how to add a custom logo graphic to display on all Web-based administration pages. To add a custom logo to the administration pages: 1 Under General, click Appearance Settings. 2 Under the Web Graphic section of the Appearance Settings page, click Browse (Windows) or Choose File (Mac OS) in the Appearance Settings page. 3 Navigate to the file you want to use, and click OK (Windows) or Choose (Mac OS). 4 Click Upload to upload the graphic to the DigiDelivery administration pages. or To set the logo to the default graphic, click Reset to Default. The new graphic appears in the Appearance Settings page, and will appear on every DigiDelivery administration page. Grouping List Results By One or More Pages To group or ungroup list results by page: 1 Under General, click Appearance Settings. 2 Under the Page Settings section of the Appearance Settings page, do one of the following: To group list results into multiple Web pages, select Split List Results into Pages. or To display all list results on one Web page, deselect Split List Results into Pages. 3 If you selected the Split List Results into Pages option, enter the number of results that should be displayed on each Web page. 4 Do one of the following: To commit the change, click Save. or To cancel the changes and return to the previous page, click Cancel. Settings Page The Settings page lets you customize templates for notifications, or change the IP address of the mail server from which delivery s originate. Since large lists can take a long time to display in a single Web page, you can group list results by one page or multiple pages, as well as determine how many entries are displayed per page. Settings page 30 DigiDelivery Adminstrator s Guide

37 Customizing Notification Templates Each time a delivery is sent, the DigiDelivery server uses specific templates to send different types of notification messages. You can customize the content of these messages. To customize notifications content: 1 Under General, click Settings. 2 In the Settings page, click the View link corresponding to the type of notification you want to customize. Notification of Delivery, Sent to Recipients Sent to the sender of a delivery to notify them that it has been successfully posted for download. Notification of Download, Sent to Sender Sent to recipients of a delivery to notify them that it is available for download. Confirmation of Delivery, Sent to Sender Sent to the sender of a delivery upon successful download by a recipient. 3 Click Edit This Template. 4 Edit the text in the Template sections of the page. While editing, you can do the following: To view a list of functions that you can copy and use in the template, click Help. To restore the default text for the template, click Reset to Default. 5 When you are finished editing the text, do one of the following: To see the results of your editing, click Update Preview. To commit the changes, click Save. To cancel the changes and return to the previous page, click Cancel. Customizing the Mail Server Address By default, delivery notification messages are sent directly from the DigiDelivery server, which acts as its own server. The Mail Server Settings section of the Settings page lets you: Specify a different server from which delivery notification messages will originate (such as your server) Reset the mail server as the server Send a test message from the currently-selected mail server In most cases, it is strongly recommended to keep this option set at the default unless you need to resolve a specific configuration issue with your network. template (Notification of Delivery shown) You can change the Host Name on the Network Settings page, see Editing the Host Name on page 25. Chapter 4: DigiDelivery System Administration 31

38 To customize the mail server address: 1 Under General, click Settings. 2 Under Mail Server Settings, click Edit. 3 In the Mail Server Address text box, enter the IP address of the mail server from which you want delivery notification s to originate. 4 Click Save. To send a test message the mail server address: 1 Under General, click Settings. Server Administration Page The Server Administration page lets you: Reboot or shut down the server Enable or disable Digidesign Customer Support remote access Reset the administrator password Run the Setup Wizard This page also displays the unique CS Server ID, which may be requested by Digidesign Customer Support for identifying your server. 2 Under Mail Server Settings, click Test Connection. The currently-selected mail server generates a test message and s it to the administrator address. To reset the mail server to that of the server: 1 Under General, click Settings. 2 Under Mail Server Settings, click Reset. Server Administration page 32 DigiDelivery Adminstrator s Guide

39 To perform server administration functions: 1 Under General, click Server Administration. 2 Select one of the following operations: To view or change admin account information: 1 Under General, click Account Information. 2 To change the information, click Edit. Reboot Server Restarts the server. Shutdown Server Powers down the server. Turn CS Access Mode On/Off Enables or disables the ability for Digidesign Customer Support to access the server remotely and read logs, change settings, or update software. For security reasons, you should only enable CS Access when instructed to do so by a Digidesign Customer Support representative. Reset Administrator Password Resets the administrator password to password. Setup Wizard Run the Setup Wizard. Managing Accounts When you are logged in as the administrator of a DigiDelivery server, you can view and manage all accounts on the server, including the administrator account. Managing the Administrator Account Administrator Account Information page 3 Do the following: Enable or disable the Notify me of updates option as desired (see Software Update Notification on page 34). Enable or disable the Show in Accounts option as desired (see Show Name in Accounts on page 34). Enter new values for the administrator account settings. (You cannot change the username from admin. ) You can view or change the contact information for the admin account. You can also change the password. The contact information you enter for the admin account will be included in all notification s sent by the system, unless you remove it from the templates. See Settings Page on page 30 for details. Edit Administrator Account Information page Chapter 4: DigiDelivery System Administration 33

40 4 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. Software Update Notification Admin Password To change the admin password: 1 In the Administrator Account Information page, click Change Password. 2 Enter the old password. On the Edit Administrator Account Information page, the Notify me of updates option provides notification of critical software updates. When enabled, the address entered for the Admin account will be used for notification. This option is enabled by default. Show Name in Accounts On the Edit Account Information page, the Show in Accounts option determines whether or not the account holder s name appears in the Accounts List in the DigiDelivery client (see Choosing Recipients on page 53). When this option is disabled, the account holder s name does not appear in the Accounts List in the DigiDelivery client, but still appears in the accounts list of the Admin pages. When this option is enabled, the account holder s name appears in the Accounts List in the Digi- Delivery client in addition to the accounts list of the Admin pages. The Show in Accounts option is enabled by default. Administrator Password page 3 Enter a new password, and enter it a second time to confirm it. If you have lost or forgotten the administrator password, see Resetting the Administrator Password on page Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. When you change the password for the admin account, make sure to remember it and keep it confidential. 34 DigiDelivery Adminstrator s Guide

41 Managing User Accounts There are two types of user accounts on DigiDelivery servers: Standard Accounts Standard accounts can send deliveries to anyone. Serv GT systems support an unlimited number of Standard accounts. Serv LT systems have one Standard account (the Admin account). Guest Accounts Guest accounts can only send deliveries to Standard accounts on the same server. All systems support an unlimited number of Guest accounts. When you are logged in as the administrator of a DigiDelivery server, you can view, add, modify, delete, and export a list of accounts. To list all accounts on an server: Under Accounts, click List Accounts. To add an account to an server: 1 Under Accounts, click Add Account. 4 Enable or disable the Show in Accounts option as desired (see Show Name in Accounts on page 34). Account holders are identified to senders by the entries in the First Name and Last Name text boxes, not by their Username. If you create more than one account for someone (for example, one for their home and another for their work ) you can distinguish them by adding characters to the First Name or Last Name, as in User (Home) and User (Work). The Username and Password can only support standard English letters and numbers: A Z, a z, and 1 9. First and Last names may contain non-english characters. If an account holder does not want their real name to appear in this list, they may enter an alternate First and Last Name in the Edit Account Information page or they may hide their name altogether by deselecting the Show in Accounts option (see page see Show Name in Accounts on page 34). 5 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. Add Account page 2 For Serv GT Systems only, choose the type of account to create on the Add Account page: Standard or Guest. 3 Enter the required information for the new account. To display a list of accounts: Under Accounts, click List Accounts. To modify the details of an account: 1 Click the username for the account you want to edit. 2 In the Account Details page, click Edit. Chapter 4: DigiDelivery System Administration 35

42 3 Enter new values for the account settings. Note that you cannot change the username for the account. 4 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. To delete an account: 1 Under Accounts, click List Accounts. 2 In the list of accounts, click the username for the account you want to delete. 3 In the Account Details page, click Delete. Deleting an account prevents the account holder from posting new deliveries, but does not delete deliveries that were previously sent to or from that account holder. This export does not include password information, so it cannot be used to restore accounts in case of a failure. However, it does show the amount of disk space used by each account. To back up the current list of accounts: Use the Save/Restore Accounts page. This creates a tab-delimited file with encrypted accounts passwords. This file can be used to restore accounts in case of a catastrophic failure, or if you wish to duplicate the accounts on another DigiDelivery server. It does not show the amount of disk space used by each account. To save accounts: 1 Under Accounts, click Save/Restore Accounts. To sort the list of accounts, do one of the following: To sort the information by a specific column, click the column name. or To reverse the order of the sort, click the column name again. The arrows to the right of the column name indicate which column determines the sort order and whether the order is ascending or descending. When you export the list to a tab-delimited file, the file is saved using the sort order currently displayed in the list. To export the list of accounts as displayed: Click Export Tab-Delimited file (Excel) at the bottom of the page. Save/Restore Accounts page 2 Click Save. The current list of accounts is saved as a tab-delimited file to the specifies directory. To restore saved accounts: 1 Under Accounts, click Save/Restore Accounts. 2 Type the directory path for the file or click Browse to locate and select the file. 3 Click Restore. Accounts with matching usernames are replaced with the saved versions. Accounts added after the restore file was created are untouched. 36 DigiDelivery Adminstrator s Guide

43 Managing Deliveries When you are logged in as the administrator of a DigiDelivery server, you can do the following: Change delivery settings View, sort, or export lists of all pending deliveries View, sort, and export lists of all deliveries posted in the last 180 days Delete pending deliveries Changing Delivery Settings You can change settings for the following delivery-related options: Delivery reports Times for delivery storage and expiration Changing Settings for Delivery Reports You can configure the DigiDelivery server to automatically detailed information about deliveries posted that day, and even attach a list of all deliveries posted during the previous thirty days. To change settings for delivery reports: 1 Under Deliveries, click Delivery Settings. 2 In the Delivery Settings page, click Edit. 3 Under Daily Reports, select any of the following options to configure how delivery reports are sent: Send a Daily Report via Sends a report of deliveries posted that day to the addresses listed in the Recipients section below. The report is sent at midnight. Include 30-Day History with Delivery Report Attaches a tab-delimited list of all deliveries posted in the last 30 days. Send a Delivery Report Now Sends a report of deliveries posted yesterday to the s listed in the Recipients section. The report is sent immediately after you click Save. 4 Under Recipients, do one of the following: To delivery reports only to the administrator, select Admin Account. Reports will be sent to the address entered in the Edit Account Information page for the administrator. or To send delivery reports to one or more addresses, select Custom Recipient List, then enter the addresses separated by a semicolon (;), comma (,), or space ( ). 5 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. Delivery Settings page Chapter 4: DigiDelivery System Administration 37

44 Changing Times for Delivery Storage and Expiration You can specify the following: Number of days that deliveries are stored on the DigiDelivery server after all recipients have received them Maximum number of days a delivery will remain on the DigiDelivery server, even if it has not been downloaded by all recipients Delivery settings are applied to deliveries at the time they are posted. Changing delivery settings does not affect deliveries that have already been posted. To change times for delivery storage and expiration: 1 Under Deliveries, click Delivery Settings. 2 In the Delivery Settings page, click Edit. 3 Under Storage, choose the number of days that deliveries are kept after all recipients have downloaded them. If this is set to 0, a delivery will be deleted from the server immediately after the last recipient has downloaded it. If this is set to 1 or higher, the delivery will be kept for that number of days after the last recipient has downloaded it. This is useful in situations where you want to enable recipients to download a delivery more than once. 4 Under Storage, choose the maximum number of days any delivery can be stored on the DigiDelivery server. This setting determines the expiration date included in the notification that is sent to recipients. After this date, deliveries will be deleted automatically, even if one or more of the recipients have not yet downloaded them. 5 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. Require Tracking Information When the Require Tracking Information option is enabled, anyone logging in to this server to send a delivery sees four extra fields and a checkbox in the last page of the Send Wizard: Project Client Account # Workorder Billable (Checkbox) Senders can enter information into these fields for tracking or billing purposes. These fields are only available if Require Tracking Information is enabled. The sender does not need to enter anything in these fields, and there are no restrictions as to the type of characters that may be entered. However, any tracking information which is entered will be saved with each delivery. Display Tracking Information in Deliveries List When the Display Tracking Information in Deliveries List option is enabled, the following additional fields are displayed for each delivery in the Deliveries List of the Administration pages: Username (the actual username of the account used, not the editable Sender Name) Project Client Account # Workorder Billable (Checkbox) 38 DigiDelivery Adminstrator s Guide

45 You can sort by any of these columns. When these fields are displayed, they are included in the tab-delimited file exports (see Viewing or Exporting a List of Current Deliveries on page 39). Viewing or Exporting a List of Current Deliveries You can view or export a list of all deliveries currently stored on a DigiDelivery server. To view or export a list of all deliveries on an server: 1 Under Deliveries, click List Deliveries. 2 To sort the information by a specific column, click the column name. To reverse the order of the sort, click the column name again. The arrows to the right of the column name indicate which column determines the sort order and whether the order is ascending or descending. Current Delivery Status The Status column displays the following status messages about current deliveries: Pending This delivery has been posted, and is waiting to be downloaded by the recipient. Received This delivery has been successfully downloaded by the recipient. Transferring This delivery is currently being downloaded by the recipient or transferred to a relay server. Transfer Successful This delivery has been successfully transferred to the relay server. Transfer Failed This delivery was unable to transfer to a relay server. 3 To export the list to Excel or another accounting application, click Export Tab-Delimited file (Excel) at the bottom of the page. The DigiDelivery server generates a tab-delimited file containing the account information. Depending on the operating system and Web browser you are using, the file will be automatically saved to a specific location (such as the Desktop), or you have the option to choose a location and name for the file. When you export the list to a tab-delimited file, the file is saved using the sort order currently displayed in the list. Chapter 4: DigiDelivery System Administration 39

46 Viewing or Exporting a Delivery History List You can view or export a list of all deliveries sent and received on a DigiDelivery server within the previous 180 days. To view or export delivery history: 1 Under Deliveries, click Delivery History. 5 To export the list to Excel or another accounting application, click Export as Tab-Delimited File (Excel) at the bottom of the page. The DigiDelivery server generates a tab-delimited file containing the delivery information. Depending on the operating system and Web browser you are using, the file will be automatically saved to a specific location (such as the Desktop), or you have the option to choose a location and name for the file. When you export the list to a tab-delimited file, the file is saved using the sort order currently displayed in the list. Delivery History Status Delivery History When you click the Delivery History link the first time after restarting the server, it may take some time to display the list (especially if you have many deliveries). This is because restarting the server requires the list to be re-constructed in RAM. Subsequent displays will be much faster. The Status column shows the status of each delivery at the time that the Delivery History was created. See Current Delivery Status on page 39 for detailed descriptions of the Delivery History columns. 2 To view deliveries from a specific date range, click the icons to display a pop-up calendar, then select the beginning and end dates. 3 To refresh the page using the beginning and end date ranges, click Refresh Display. 4 To sort the information by a specific column, click the column name. To reverse the order of the sort, click the column name again. The arrows to the right of the column name indicate which column determines the sort order and whether the order is ascending or descending. 40 DigiDelivery Adminstrator s Guide

47 Deleting Deliveries You can delete any delivery currently stored on a DigiDelivery server. To delete a delivery: 1 Under Deliveries, click List Deliveries. 2 Select the checkbox to the left of each delivery you want to delete. Select the checkbox at the top of the column to select all deliveries for deletion. DigiDelivery Support Features When you are logged in as the administrator of a DigiDelivery server, you can: Check for updates to the server software Run the Setup Wizard Download DigiDelivery client software Link to the DigiDelivery support pages on Digidesign s Web site Checking for Software Updates You can manually check for available updates to the DigiDelivery system software at any time. To check for updates to server software: 1 Under Support, click Check for Software Updates. List Deliveries page, recipients selected for deletion 3 Click the Delete button. The selected recipients are removed from the corresponding deliveries. If there are additional recipients for the same delivery, the actual files are deleted from the server. To delete the actual files and free up disk space on the server, all recipients must be removed from the delivery. 2 If an update is available, the version and approximate download time are displayed. Click Next to install the Update. Do not turn off or disconnect the Digi- Delivery server during the update process. Doing so could corrupt the server software. When the update is complete, the server restarts and then is ready for use. Reading Update Release Notes To view release notes describing available updates: 1 Under Support, click Read Update Notes. A new Web browser window opens, and navigates to Digidesign s DigiDelivery Web site ( 2 Click the Software Update Notes link on the left. Chapter 4: DigiDelivery System Administration 41

48 Downloading Client Software To download the latest version of DigiDelivery client software, click Client Software. For installation details, see Installing the DigiDelivery Client Software on page 22. Running the Setup Wizard You can run the Setup Wizard at any time by clicking Server Administration, then clicking Setup Wizard. If you do not complete the setup wizard, anyone who navigates to your server with a Web browser can see the setup wizard pages, and may be able to change your network settings. Always complete the Setup Wizard. DigiDelivery Documentation You can download the latest versions of the DigiDelivery guides from the DigiDelivery Support pages of the Digidesign Web site, accessible by clicking the Help link. 42 DigiDelivery Adminstrator s Guide

49 chapter 5 User Account Administration DigiDelivery lets account holders manage their account information and any deliveries that they have sent. Logging into an Account To log into your account on a DigiDelivery server: 1 On a computer with network or Internet access, launch a Web browser and type followed by the IP address or hostname of the server. 2 Press Enter (Windows) or Return (Macintosh). 3 Enter your Username. 4 Enter your account password and click Login. The List Deliveries page appears, as follows: The left side of the page provides access to Account and Delivery management pages and also provides links to Support pages. The right side of the page shows a list of all deliveries sent by the account holder. Managing User Account Information You can view and change the information for your account. Viewing User Account Information To view account information: 1 Log into your account. 2 Click Account Information. Changing User Account Information To change your account information: 1 Log into your account. 2 Click Account Information. Chapter 5: User Account Administration 43

50 3 In the User Account Information page, click Edit. Changing a User Account Password To change your account password: 1 Log into your account. 2 Click Account Information. 3 In the Account Information page, click Change Password. 4 Enter your old password. User Account Information page 4 Do the following: Enable or disable the Show in Accounts option as desired (see Show Name in Accounts on page 34). Enter new values for the administrator account settings. (You cannot change the username from admin. ) Change Password page 5 Enter your new password, and enter it a second time to confirm it. Edit User Account Information page 6 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. 5 Do one of the following: To commit the changes, click Save. or To cancel the changes and return to the previous page, click Cancel. 44 DigiDelivery Adminstrator s Guide

51 Managing Deliveries When you are logged into a user account on a DigiDelivery server, you can view and delete the pending deliveries sent from that account. Viewing or Deleting Deliveries To list or delete deliveries for an account: 1 Log into your account. 2 Click List Deliveries. List Deliveries page (user account) 3 To delete a delivery, click the Delete button immediately to the left of the delivery you want to delete. The selected recipient is removed from the corresponding delivery. If there are additional recipients for the same delivery, that delivery will not be deleted from the server. To delete the entire delivery and free up disk space on the server, all recipients must be removed from the delivery. Downloading Client Software To download the latest version of DigiDelivery client software, click Client Software. For installation details, see Installing the DigiDelivery Client Software on page 22. Chapter 5: User Account Administration 45

52 46 DigiDelivery Adminstrator s Guide

53 chapter 6 Receiving Deliveries When a sender creates a delivery for you, they begin by naming you as a recipient and uploading it to a DigiDelivery server. Once the delivery has finished uploading, you will receive an notification indicating it is ready for you to download. To download the delivery to your computer, simply click in the where it says Click here to receive your delivery. You do not need a user account on the Digi- Delivery server in order to receive your delivery. Receiving Standard Deliveries For information on receiving Pro Tools sessions, see Receiving Pro Tools Sessions on page 50. Decrypting Deliveries When a delivery is sent, it is automatically encrypted as it is uploaded to the DigiDelivery server. When you download the delivery, it must be decrypted with its unique encryption key. The sender chooses to send you this encryption key by one of two methods: Key Included in Notification Simply clicking the access URL in the will automatically download and decrypt the delivery. Key Sent by Other Means Part of the key is omitted from the notification , so the sender must give the encryption key to you by other means, such as by phone or fax. With this type of delivery, you click the access URL, then enter the encryption key manually when prompted. Delivery Notification When someone sends you a delivery, you will receive an that contains the following: An access URL, or link to the delivery, that you click to begin the download. Information about the delivery, including its name, size, and expiration date. A link to the DigiDelivery Web site so that, if necessary, you can download and install the client software. Chapter 6: Receiving Deliveries 47

54 Downloading Your Delivery To receive a delivery: 1 In the delivery notification , click the access URL text link. If the URL text does not appear as an active link, copy the link text and paste it into any Web browser (or choose File > Open Access URL and paste the link into the Open Access URL window). 2 Do one of the following: If the access URL includes the encryption key for the delivery, the DigiDelivery client software automatically launches and reads the key, then prompts you to save the delivery. 3 Choose a destination for the delivery, and click OK (Windows) or Choose (Mac OS). Managing Deliveries in the Delivery Queue The Delivery Queue displays the order in which deliveries will be transferred, with deliveries at the top of the queue transferred first. (Completed deliveries move to the bottom of the queue.) You can initiate multiple uploads and downloads without waiting for the current transfer to complete. Additional transfers are added to the Delivery Queue. When a delivery reaches the top of the queue, the DigiDelivery main window displays a progress bar as the delivery downloads to your computer from the DigiDelivery server. Entering the access URL or If the access URL does not include the encryption key, the DigiDelivery client software prompts you to enter the key. Enter the encryption key text string that you received from the sender, and click Receive. Managing deliveries in the main DigiDelivery window Entering the access URL and encryption key 48 DigiDelivery Adminstrator s Guide

55 You can use the DigiDelivery main window for different Delivery Queue functions, as follows: To hide or display the Delivery Queue, select the Delivery Queue option (Windows) or click the Show/Hide triangle (Macintosh OS). To delete a delivery from the queue, select it and click Remove. To move a delivery up or down within the queue, select the delivery then click the up or down arrows. If you move a delivery to the top of the queue, the active delivery will be interrupted, but it will resume transferring where it left off when it returns to the top of the queue. To view details of a delivery whose status is In-Progress or Waiting, double-click the delivery name. To view where a successful (completed) delivery is located on your hard disk, double-click the delivery name. To view the error message for a failed delivery, double-click the delivery in the queue. To view a history of recent deliveries, choose History > View History. To pause the Delivery Queue, click the Pause button. To resume deliveries, click Resume. (You may also pause the queue by quitting the application. The queue will be remembered and when DigiDelivery is relaunched, it will pick up where it left off.) If the delivery at the top of the queue cannot connect to the required server or loses its connection and cannot reconnect, the next delivery in the queue will start. When that delivery is finished, the first delivery will attempt to complete again. Delivery Status The Delivery Queue may display any of the following messages to indicate delivery status. Waiting This delivery is waiting to be sent or received, and will begin transferring when higher priority deliveries have been completed. Paused This delivery has been partially delivered but not completed, either because the system is offline or because other deliveries have been made higher priority. Sending This delivery is currently being sent. Deliveries that are transferring are always at the top of the Delivery Queue. Receiving This delivery is currently being received. Deliveries that are transferring are always at the top of the Delivery Queue. Success This delivery has completed successfully. This item remains in the Delivery Queue until you quit the client software. Failed This delivery has failed. Reasons could include not being able to connect to the target DigiDelivery server for over three hours, missing or moved files, or other problems that prevented it from being posted. After a Delivery Has Been Received When a delivery is complete, DigiDelivery automatically notifies the sender by that you have successfully received the delivery. If you are experiencing frequent disconnects or failures when transferring deliveries through a proxy server, be sure that the proxy server is not limiting the size of individual requests, or any delivery over the limit will get disconnected. See Proxy Servers on page 14. Chapter 6: Receiving Deliveries 49

56 Receiving Pro Tools Sessions When a sender creates a delivery that contains a Pro Tools session and its associated files, the delivery retains the folder hierarchy of the original session. If you are using Windows XP or Windows 2000, you cannot use Digi- Delivery to transfer Sound Designer II (SD II) files or Pro Tools sessions lower than Pro Tools 5.1 without causing file corruption. Sessions Originating on Multiple Drives If the original session s files span multiple drives, those drives are represented by separate folders inside the delivery folder, enabling you to quickly distribute files across drives on your system to mirror the original disk allocation structure of the session. Sessions Originating on a Single Drive If the original session s files are stored on a single drive, the session folder and its contents are arranged in the same manner in the delivery folder. Original Session Delivered Session Arrangement of folders in a session with multiple drives Original Session Delivered Session Arrangement of folders in Pro Tools session delivery In addition, if the Pro Tools session file is stored outside the session folder, for example, on the desktop of the sender s computer, DigiDelivery automatically places a shortcut (alias) for the session at the top level of the delivery folder. 50 DigiDelivery Adminstrator s Guide

57 chapter 7 Sending Deliveries You create a delivery by uploading files to a DigiDelivery server and naming recipients for the delivery. The DigiDelivery client software automates notification and download process by sending an to each recipient that includes a link for receiving the delivery. While there is no limitation to the total size of a delivery, DigiDelivery does not support any individual file over 16 gigabytes. Depending on the file, certain files over 16 GB may compress to less than 16 GB when sent and thus be delivered correctly. However, it is advised that you confirm with your recipients that any files over 16 GB have been received correctly. Guest Accounts Holders of Guest Accounts can only send deliveries to holders of Standard Accounts on the same DigiDelivery server. Sending a Standard Delivery For information on sending Pro Tools sessions, see Sending Pro Tools Sessions on page 58. Creating a New Delivery To create a new delivery: 1 Double-click the DigiDelivery icon to launch the main DigiDelivery window. DigiDelivery Accounts To create a delivery, you must have an account on a DigiDelivery server. Only the administrator of an server can create DigiDelivery accounts. Types of DigiDelivery Accounts There are two types of user accounts on Digi- Delivery servers: Standard Accounts Holders of Standard Accounts can send deliveries to anyone. DigiDelivery Main Window Chapter 7: Sending Deliveries 51

58 2 Do one of the following to create a new delivery: Click New Delivery. Drag files or folders onto the DigiDelivery main window. Drag files or folders onto the DigiDelivery application icon, alias, or shortcut. Choosing Files Page 1 of the Send Wizard lets you name the delivery and add or remove files or folders. When the DigiDelivery client is not running, you can also drag files onto the Digi- Delivery application icon, alias, or shortcut to launch the application and create a delivery with those files included. A Send Wizard appears, displaying the first of four pages that you must complete to send a delivery. You may open and edit more than one Send Wizard simultaneously. Each may be edited until you click Send on the last page of the Wizard, at which point the delivery is added to the Delivery Queue. You may quit the DigiDelivery application without losing your Send Wizards. Open Send Wizards will be remembered on relaunch for up to a week. DigiDelivery Send Wizard (Page 1) To name a delivery: Type a descriptive name for the delivery in the Delivery Name text box. To add files or folders to a delivery: Do one of the following: To add files to your delivery, drag any combination of files or folders to the Send Wizard window. or Click Add File or Folder, and navigate to the items you want to add. If you are adding a Pro Tools session to a new delivery, you will have the option to include or exclude specific types of media files associated with the session (Windows and Mac OS X only). For more information, see Sending a Pro Tools Session on page DigiDelivery Adminstrator s Guide

59 To remove files or folders from a delivery: Select the files to be removed in the Contents list and click Remove (you can also press Backspace on Windows or the Delete key on Macintosh OS). Choosing an Account Page 2 of the Send Wizard lets you select the DigiDelivery server and account that will be used to send your delivery. To delete previously-saved login information: Select the saved server from the Favorites List popup menu, and click Remove From Favorites. Choosing Recipients Page 3 of the Send Wizard lets you select up to 100 recipients for each delivery. DigiDelivery Send Wizard (Page 3) DigiDelivery Send Wizard (Page 2) To log into a DigiDelivery server: Enter the hostname or IP address, username, and password for your DigiDelivery account. To save your login information: Enter new login information, and click Add to Favorites (you will also be able to choose whether to save your password). You can add recipients to the Recipient List in three ways: To select recipients from the accounts list: Click Accounts and select recipients from the list of account holders on the server. Users with Guest accounts will only see the names of Standard account holders. Standard account holders will see both Guest and Standard accounts. This method is available to both Guest and Standard account holders. To select previously-saved login information: Select it from the Favorites List popup menu. Chapter 7: Sending Deliveries 53

60 To select recipients from Microsoft Outlook (Windows) or Apple Address Book (Mac OS X): Click Address Book, select recipients from the available entries, and click OK. This method is available to Standard accounts only. groups are not recognized by DigiDelivery, only individual addresses. To manually enter addresses: Enter an address in the By text box and click Add. This method is available to Standard accounts only. To remove recipients from a delivery: Select the name and press Backspace (Windows) or click the X to the left of the name (Macintosh OS). Include Encryption Key When you create a delivery, it is automatically encrypted as it is uploaded to the DigiDelivery server. To decrypt the delivery, the recipient needs its unique encryption key. You may choose to convey this encryption key by one of two methods: Notification with Encryption Key When selected, the complete encryption key is included in the notification , so the recipient can download and decrypt the file with one click (there is no need to manually enter a long text string). This method is reasonably secure, but it cannot prevent others from intercepting the notification and decrypting the delivery. Notification without Encryption Key If Include Encryption Key in is not selected, part of the encryption key is omitted from the notification . In this case, you must save a summary of the delivery in order to have a record of the encryption key for each recipient (see Completing the Delivery on page 55). You must then convey the encryption keys to each recipient by other means, such as phone or fax. To receive the file, the recipient must enter the encryption key manually. This method ensures that only the intended recipient can decrypt the delivery, even if the notification is intercepted. DigiDelivery Send Wizard (Page 3) 54 DigiDelivery Adminstrator s Guide

61 Optimize for Internet Delivery DigiDelivery employs a completely lossless compression to reduce transfer times without affecting the integrity of your files. Unless you are sending a very large delivery that will travel only over your LAN (Local Area Network), you should select this option. Completing the Delivery Page 4 of the Send Wizard lets you enter your name and additional information for your recipients before you send the delivery. DigiDelivery Send Wizard (Page 4), Tracking Info shown To edit the sender name: DigiDelivery Send Wizard (Page 3) AC3 files may take a long time to compress with very little gain. Deselect this option when sending AC3 files. Type a new name in the Sender Name box (the name on your user account will display there by default). To add a message: Type a message (optional) for the recipient in the Message box. To add tracking information: Fill out the optional Tracking Info text boxes (if they appear). The Administrator may choose to have the Tracking Info text boxes appear. You are not required to enter any information in these text boxes, though it may help for reporting and billing. Chapter 7: Sending Deliveries 55

62 To save a text summary of the delivery: Click Save Summary. If you chose not to include the encryption key in the notification , you must save the delivery summary, because it is your only record of the encryption key. If the encryption key is lost, the delivery will not be accessible. When a delivery reaches the top of the queue, the DigiDelivery main window displays a progress bar as the delivery uploads to the Digi- Delivery server. To send your delivery: If you are ready to send this delivery, click Send. Once you click Send, the delivery is added to the Delivery Queue and may not be edited. Managing Deliveries in the Delivery Queue The Delivery Queue displays the order in which deliveries will be transferred, with deliveries at the top of the queue transferred first. (Successful deliveries move to the bottom of the queue.) You can initiate multiple uploads and downloads without waiting for the current transfer to complete. Additional transfers are added to the Delivery Queue. Main DigiDelivery window You can use the DigiDelivery main window for different Delivery Queue functions, as follows: To hide or display the Delivery Queue, select the Delivery Queue option (Windows) or click the Show/Hide triangle (Macintosh OS). To delete a delivery from the queue, select it and click Remove. To move a delivery up or down within the queue, select the delivery then click the up or down arrows. If you move a delivery to the top of the queue, the active delivery will be interrupted, but it will resume transferring where it left off when it returns to the top of the queue. To view details of a delivery whose status is In-Progress or Waiting, double-click the delivery name. To view where a successful (completed) delivery is located on your hard disk, double-click the delivery name. To view the error message for a failed delivery, double-click the delivery in the queue. 56 DigiDelivery Adminstrator s Guide

63 To view a history of recent deliveries, choose History > View History. To pause the Delivery Queue, click the Pause button. To resume deliveries, click Resume. (You may also pause the queue by quitting the application. The queue will be remembered and when DigiDelivery is relaunched, it will pick up where it left off.) If the delivery at the top of the queue cannot connect to the required server or loses its connection and cannot reconnect, the next delivery in the queue will start. When that delivery is finished, the first delivery will attempt to complete again. Delivery Status The Delivery Queue may display any of the following messages to indicate delivery status. Waiting This delivery is waiting to be sent or received, and will begin transferring when higher priority deliveries have been completed. Failed This delivery has failed. Reasons could include not being able to connect to the target DigiDelivery server for over three hours, missing or moved files, or other problems that prevented it from being posted. After a Delivery Has Been Posted When the delivery is posted to the DigiDelivery server, the following messages are sent automatically: An is sent to you confirming that the delivery has been posted. An is sent to the recipients to notify them that the delivery is available for download. In addition, when each recipient successfully downloads the delivery, DigiDelivery automatically notifies you by . Paused This delivery has been partially delivered but not completed, either because the system is offline or because other deliveries have been made higher priority. Sending This delivery is currently being sent. Deliveries that are transferring are always at the top of the Delivery Queue. Receiving This delivery is currently being received. Deliveries that are transferring are always at the top of the Delivery Queue. Success This delivery has completed successfully. This item remains in the Delivery Queue until you quit the client software. Chapter 7: Sending Deliveries 57

64 Adding Recipients to a Delivery After It Has Been Posted There is no way to add a recipient to a delivery after the delivery has been posted. However, before the delivery is posted there are two ways to allow someone who is not on the recipients list to have access to a delivery. Save a Summary On the last page of the Send Wizard, there is a Save Summary button. This creates a text file which contains the keys sent to each user. As the sender, you can paste any of those keys into an and send it to a new recipient (assuming that the delivery has not been deleted from the DigiDelivery server). Since each link is specific to each original recipient, when the new recipient downloads the delivery the sender will get a confirmation errantly stating the original recipient has downloaded the file. If all of the original recipients have already downloaded the delivery, it may have already been deleted from the server. Add Sender to the Recipients List If you (as the sender) add yourself to the list of recipients, you can forward your notification to additional recipients as needed. This has the advantage (or disadvantage) of ensuring that the delivery is not deleted until that link is used, or until the delivery s final expiration date. Whenever a forwarded notification is used to download a delivery, you will receive an stating that you have downloaded the file yourself. Sending Pro Tools Sessions (Pro Tools 5.1 and Higher on Windows and Mac OS X Only) To send a Pro Tools session and its associated files, you can choose the Pro Tools session file for the delivery, and DigiDelivery automatically includes files associated with that Pro Tools session. There is no need to perform a separate Save Session Copy In command in Pro Tools to assemble the files before creating the delivery. In order to be recognized by DigiDelivery, the Pro Tools session file format must be Pro Tools version 5.1 or higher. This feature is not available for a Mac OS 9 system. To send a Pro Tools session from a Mac OS 9 system, you should include all of the files in a single folder, and then send that folder. If you are using Windows XP or Windows 2000, you cannot use Digi- Delivery to transfer Sound Designer II (SD II) files or Pro Tools sessions lower than Pro Tools 5.1 without causing file corruption. 58 DigiDelivery Adminstrator s Guide

65 Sending a Pro Tools Session When you send a Pro Tools session, it must be added to an empty delivery (a new Send Wizard). To send a Pro Tools session: 1 Double-click the DigiDelivery application to open it. 2 Click New Delivery. 3 Do one of the following: Drag the Pro Tools session file onto the Send Wizard window. Click Add File or Folder, and navigate to the Pro Tools session file. 4 Select the types of files you want to include with the delivery of the Pro Tools session, and do one of the following: Click Don t Include to treat the Pro Tools session as an ordinary file. All media files related to this session will not be automatically included in the delivery. or Click Include to automatically include the types of media files whose options you have selected: Audio Files Includes all audio files linked to the session. To reduce the total size of the delivery, it is recommended that you remove unused audio from the session. Refer to the Pro Tools Reference Guide for details. Video Includes all video files linked to the session. Plug-In Settings Includes both the root plug-in settings files and session plug-in settings files for any plug-ins in the session. Fades Includes all fade files linked to the session. Pro Tools can regenerate these files if they are not included with the session. 5 Click Next, then continue with Choosing Files on page 52. Choosing a Pro Tools session for delivery Linking Files to a Session In order for DigiDelivery to recognize all of the files associated with a session, the session s files must be properly linked, and the session must not have been moved since it was last saved. To make sure all files are properly linked, open the session and relink any file that cannot be found by the session. Refer to the DigiBase section of Pro Tools documentation for more information on linking files. Chapter 7: Sending Deliveries 59

66 Folder Arrangement in Delivered Sessions Files associated with the session are automatically posted in a folder arrangement that mirrors that of the original session. Sessions Originating on a Single Drive If the original session s files are stored on a single drive, the session folder and its contents are arranged in the same manner in the delivery folder. Sessions Originating on Multiple Drives If the original session s files span multiple drives, those drives are represented by separate folders inside the delivery folder, enabling the recipient to quickly distribute files across drives on their system to mirror the original disk allocation structure of the session. Original Session Delivered Session Arrangement of folders in Pro Tools session delivery Original Session Delivered Session Arrangement of folders in a session with multiple drives In addition, if the Pro Tools session file is stored outside the session folder, for example, on the desktop of your computer, DigiDelivery automatically places a shortcut (alias) for the session at the top level of the delivery folder. 60 DigiDelivery Adminstrator s Guide

67 chapter 8 Using Server-to-Server Relay to Receive Deliveries Sending Server Relay Server Internet LAN LAN Server-to-Server Relay Sender Recipient If both the sender and the recipient have Digi- Delivery systems, Server-to-Server Relay can greatly speed the delivery process by automatically transferring the delivery from the sender's server to the recipient s server without waiting for the recipient to initiate the download. How Server-to-Server Relay Works Server-to-Server Relay works as follows: 1 The sender posts the delivery to their server (the sending server) at the speed of their LAN. This frees up their workstation more quickly than if they were posting the delivery across the internet. 2 The sending server checks Digidesign s DigiDelivery Web site ( to see if there is a server designated for the recipient s address (the relay server). When the relay server address is verified, the sending sever automatically transfers the delivery to the relay server. 3 Once the delivery has been completely transferred to the recipient s relay server, the standard notification is sent to the recipient. Chapter 8: Using Server-to-Server Relay to Receive Deliveries 61

68 Because the delivery is now on the recipient s server, the delivery can be received at the speed of their LAN connection, instead of the taking the time an internet download would require. With Server-to-Server Relay: Senders and receivers no longer tie up their workstation with lengthy transfers. If the sender posts a large delivery at the end of the day, it will transfer across the Internet automatically and be waiting for the recipient to download as soon as they are ready. If you plan to download a delivery to a computer that is not installed on the same network as your relay server, you may want to disable Server-to-Server Relay before the delivery is posted. This eliminates unnecessary internet transfers to your relay server. Important Server-to-Server Relay Facts Senders The steps for sending Server-to-Server Relay deliveries are the same as sending any other delivery. (See Chapter 7, Sending Deliveries. ) The sender does not need to know if any recipients are using Server-to-Server Relay. Deliveries that are sent to multiple recipients can be relayed to the recipients who have Server-to-Server Relay enabled, and can be downloaded directly by those who do not. Recipients The steps for receiving Server-to-Server Relay deliveries are the same as receiving any other delivery. See Chapter 6, Receiving Deliveries. Recipients can only designate one relay server at a time for a given address. The designated relay server can be changed at any time (for example, if the recipient moves). Server-to-Server Relay will not work in the following scenarios: A specific relay server has not been designated by the recipient. The recipient has designated a relay server, but disabled Server-to-Server Relay. Server-to-Server Relay was enabled after the sender posted the delivery. The sending server is unable to contact the relay server. If the sending server cannot connect to the relay server after three hours, the delivery will not be relayed to the relay server. If a delivery is not sent via Server-to-Server Relay, the recipient will be sent a message enabling them to download the delivery from the sending server. To configure Server-to-Sever Relay, see Configuring Server-to-Server Relay on page DigiDelivery Adminstrator s Guide

69 Server-to-Server Relay Requirements for Recipients Recipients need the following to use Server-to- Server Relay: The IP address or hostname of the Digi- Delivery server that will be designated as the relay server. A Standard (or Admin) account on the Digi- Delivery server that is designated as the relay server. To register and verify your address: 1 Launch a Web-based browser and navigate to ( 2 On the DigiDelivery home page, click the Server-to-Server Relay link. The address that corresponds to this account needs to be registered with the Digidesign Web site ( See Registering and Verifying Your for Initial Setup on page 63. With Serv LT systems, deliveries can only be relayed to (received by) the administrator. See Configuring Server-to-Server Relay on page 64. Registering and Verifying Your for Initial Setup (Recipient Only) Before using Server-to-Server Relay to receive deliveries, you must first register your address with the DigiDelivery Web site ( After registering, you must verify your address for security purposes. You only need to register your address once, no matter how many times you change your relay server. Server-to-Server Relay Registration page 3 Under the New Relay User? section, complete all the fields, as follows: First Name Type in your first name. Last Name Type in your last name. Type in your address. All deliveries sent to this address will be forwarded to the designated relay server. The address you enter here must match the address of your admin or standard account on the DigiDelivery server where your deliveries will be relayed. Choose Relay Password Type in a password. Confirm Relay Password. Retype the Relay Password entered above. 4 Click Save. An will be sent to you to confirm your address. Chapter 8: Using Server-to-Server Relay to Receive Deliveries 63

70 5 When prompted with the Check page, follow the on-screen instructions. Check page 6 Launch your client or browser. 7 Locate the confirmation that has been sent to you, and click the confirmation link. Your Web browser will display a message that indicates you have successfully registered and verified your address. Configuring Server-to-Server Relay (Recipient Only) Enabling Server-to-Server Relay requires you to designate a relay server where your deliveries will be transferred. You can also change the relay server, and disable or enable Server-to-Server Relay at any time. To configure Server-to-Server Relay: 1 Launch a Web-based browser and navigate to the DigiDelivery Web site ( 2 On the DigiDelivery home page, click the Server-to-Server Relay link. Address Confirmation page 8 To configure Server-to-Sever Relay at this time, enter your address and Relay Password, and continue to Step 4 of Configuring Serverto-Server Relay on page 64. Server-to-Server Relay Login page 3 Under the Already a Relay User? section, enter your address and Relay Password to access the Current Settings page. If you have forgotten your password, click the Forgot Your Password link and follow the instructions. 64 DigiDelivery Adminstrator s Guide

71 4 Click Go. The Current Settings page appears, displaying your current Server-to-Server Relay settings: Hostname/IP Address Indicates the name or IP address of the DigiDelivery server. This is the server that will receive Server-to-Server Relay deliveries. (This will be blank if you have not yet designated a relay server.) Enabled or Disabled Indicates the current status of the Server-to-Server Relay. 7 Do one of the following: Select the Enable option to enable Serverto-Server Relay. or Select the Disable option to disable Serverto-Server Relay. When Server-to-Server Relay is disabled, deliveries are not automatically relayed to your Digi- Delivery server. Instead, you must download them directly from the DigiDelivery server where the sender has posted them. If you plan to download a delivery to a computer that is not installed on the same network as your relay server, you may want to disable Server-to-Server Relay before the delivery is posted. This eliminates unnecessary internet transfers to your relay server. 8 Click Save to save your changes. Server-to-Server Relay page 5 In the Current Settings page, click Edit Settings. 6 In the Hostname/IP Address field, enter the server name or IP address of the DigiDelivery server to which your deliveries will be relayed. Choose a Relay Server page Chapter 8: Using Server-to-Server Relay to Receive Deliveries 65

72 Checking Status for Relayed Deliveries Senders and Receivers can check the status of relayed deliveries in the Deliveries List of the Webbased Administration pages. Delivery Status (Sender Only) Senders can check the status of relayed deliveries in the Status column of the Delivery page: Transferring The delivery is currently being transferred to a relay server (or downloaded by a recipient, if it is not a relay delivery). Transfer Successful The delivery has been successfully transferred to the relay server. Expiration Date When Server-to-Server is enabled for at least one of the recipients in a delivery, deliveries will be deleted according to the following rules: On the sending server, the expiration timer for each delivery stored on the server will begin after all direct deliveries have been downloaded from the server, and all relay deliveries have been transferred to their respective relay servers. On the relay server, the expiration timer begins once you have successfully downloaded the delivery. If more than one recipient is using the same relay server, the expiration timer starts after the last recipient for the delivery has successfully downloaded the delivery to their workstation. Transfer Failed The delivery was unable to transfer to a relay server. In this case, a notification is sent directly to the recipient, who will be able to download the delivery from the sending server. The is sent as soon as the relay transfer fails, so it will already have been sent by the time the sender sees this status display. Sender Username (Recipient Only) On the relay server s Web-based Administration pages, a delivery that was relayed to that server displays (Remote) in the Username column. 66 DigiDelivery Adminstrator s Guide

73 appendix a Using DHCP to Set Up Your DigiDelivery System In order to connect a computer to the LAN2 port on the DigiDelivery server, the computer must be using DHCP for network connections. The steps for enabling DHCP depend on which operating system you are using. Enabling DHCP for Windows XP or Windows 2000 To enable DHCP for Windows: 1 Choose Start > Control Panel. 2 Launch Network Connections. 3 In the Network Connections window, doubleclick the name of the LAN or high-speed Internet connection that corresponds to the Ethernet port on the computer (usually, called Local Area Connection ). Local Area Connection Status Window (General Tab) 4 On Windows XP only, click the General tab, then click Properties. Appendix A: Using DHCP to Set Up Your DigiDelivery System 67

74 5 Click Properties. 8 Click the General tab. 9 Select the following options: Obtain an IP address automatically and Obtain DNS server address automatically 10 Click OK to apply your changes and return to the Local Area Connection Properties window. 11 Click OK to apply your changes and return to the Local Area Connection Status window. Local Area Connection Properties Window (General Tab) 12 On Windows XP only, click the Support tab and verify that the Address Type shows Assigned by DHCP. 6 In the This connection uses the following items list, select Internet Protocol (TCP/IP). 7 Click Properties. 13 Click Close to close the window. Internet Protocol TCP/IP Properties Window (General Tab) 68 DigiDelivery Adminstrator s Guide

75 Enabling DHCP for Mac OS X To enable DHCP for Mac OS X: 1 Open System Preferences (usually located on the Dock). 2 In System Preferences, click Network. 3 From the Show pop-up menu, select Built-in Ethernet. 4 Click TCP/IP. Enabling DHCP for Mac OS 9 To enable DHCP for Mac OS 9: 1 From the Apple menu, choose Control Panels > TCP/IP. 2 From the Connect Via pop-up menu, choose Ethernet. 3 From the Configure pop-up menu, choose Using DHCP Server. 5 From the Configure IPv4 pop-up menu, choose Using DHCP. Mac OS 9 TCP/IP Settings (DHCP Network Settings) 4 Close the TCP/IP window. You will be prompted to save your settings. Mac OS X System Preference (DHCP Network Settings) 5 Click Save. 6 Apply your changes to System Preferences. Appendix A: Using DHCP to Set Up Your DigiDelivery System 69