BusinessObjects Polestar Error Message Guide

Transcription

1 BusinessObjects Polestar Error Message Guide BusinessObjects Polestar XI 3.1 windows

2 Copyright 2008 Business Objects, an SAP company. All rights reserved. Business Objects owns the following U.S. patents, which may cover products that are offered and licensed by Business Objects: 5,295,243; 5,339,390; 5,555,403; 5,590,250; 5,619,632; 5,632,009; 5,857,205; 5,880,742; 5,883,635; 6,085,202; 6,108,698; 6,247,008; 6,289,352; 6,300,957; 6,377,259; 6,490,593; 6,578,027; 6,581,068; 6,628,312; 6,654,761; 6,768,986; 6,772,409; 6,831,668; 6,882,998; 6,892,189; 6,901,555; 7,089,238; 7,107,266; 7,139,766; 7,178,099; 7,181,435; 7,181,440; 7,194,465; 7,222,130; 7,299,419; 7,320,122 and 7,356,779. Business Objects and its logos, BusinessObjects, Business Objects Crystal Vision, Business Process On Demand, BusinessQuery, Cartesis, Crystal Analysis, Crystal Applications, Crystal Decisions, Crystal Enterprise, Crystal Insider, Crystal Reports, Crystal Vision, Desktop Intelligence, Inxight and its logos, LinguistX, Star Tree, Table Lens, ThingFinder, Timewall, Let There Be Light, Metify, NSite, Rapid Marts, RapidMarts, the Spectrum Design, Web Intelligence, Workmail and Xcelsius are trademarks or registered trademarks in the United States and/or other countries of Business Objects and/or affiliated companies. SAP is the trademark or registered trademark of SAP AG in Germany and in several other countries. All other names mentioned herein may be trademarks of their respective owners. Third-party Contributors Business Objects products in this release may contain redistributions of software licensed from third-party contributors. Some of these individual components may also be available under alternative licenses. A partial listing of third-party contributors that have requested or permitted acknowledgments, as well as required notices, can be found at:

3 Contents Chapter 1 BusinessObjects Polestar (PS) Error Messages 7 The system could not log you on. (PS 10001)...8 The system cannot log you on due to an invalid token. (PS 10002)...8 The system cannot not log you on due to missing logon credentials. (PS 10003)...9 The Polestar web application cannot retrieve a Polestar service from the received web client request. (PS 10004)...9 Your user profile does not allow you perform that request. (PS 10005)...9 Polestar was not able to retrieve a service. (PS 10006)...10 The Universe was not found. (PS 20001)...10 An error occurred while reading the Universe. (PS 20002)...10 There was an error while retrieving the Universes from the CMS (Central Management Server). (PS 20003)...11 The Information Space was not found. (PS 20004)...11 It is not possible to read the Information Space properties. (PS 20005)...12 It is not possible to retrieve the Information Spaces and display them in the Home tab. (PS 20006)...12 It is not possible to start indexing. (PS 20007)...13 It is not possible to acquire a lock on the requested resource. (PS 20008)...13 An error occurred on the server while scheduling an indexing task. (PS 20011)...13 An error occurred on the server while retrieving the user profile. (PS 20012)...14 A server error occurred while canceling an indexing task. (PS 20013)...14 The Information Space Name must not be empty. (PS 30001)...15 An Information Space with the same Name already exists. (PS 30002)...15 Unable to access the repository. (PS 30003)...15 BusinessObjects Polestar Error Message Guide 3

4 Contents It is not possible to create an Information Space without a dimension or a measure. (PS 30004)...16 Password confirmation of the Information Space scheduling failed. (PS 30005)...16 While testing the objects, the query returns more than one recordset. (PS 30006)...16 While testing the objects the query has generated a Web Intelligence Report Engine exception. (PS 30007)...17 A problem occurred while retrieving the public and favourite CMS (Central Management Server) folders. (PS 30008)...17 A problem occurred while retrieving the Information Space list. (PS 30009)...17 You do not have sufficient rights to save an Information Space under the specified folder. (PS 30011)...18 A context must be selected before continuing. (PS 30013)...18 The search failed. (PS 40001)...19 It is not possible to load the latest version of the search index. (PS 40002)...19 It is not possible to retrieve more values. (PS 50001)...19 It is not possible to generate the chart. (PS 50002)...20 It is not possible to retrieve the measures list. (PS 50003)...20 It is not possible to retrieve the facets within the Explore tab. (PS 50004).20 It is not possible to retrieve the data table values. (PS 50005)...21 It is not possible to begin exploration of the Information Space. (PS 50006)...21 It is not possible to stop exploration of the Information Space. (PS 50008)...21 Server error occurred while trying to perform an export request. (PS 50100)...22 Server error occurred while trying to retrieve an export result. (PS 50101)...22 Server error occurred while trying to cancel an export task: no task identifier provided in request. (PS 50102) BusinessObjects Polestar Error Message Guide

5 Contents The export format is not recognized by the server. (PS 50103)...23 The destination in the export request is not recognized by the server. (PS 50104)...23 The export format and the destination specified are not compatible. (PS 50105)...24 A server error occurred while interacting with the data provider. (PS 50106)...24 Some data received by the export engine is either illegal or not supported, or the request does not follow expected syntax. (PS 50107)...25 A server error occurred while interacting with the data provider. (PS 50108)...25 The current data set is too large for this export. (PS 50109)...25 Server error occurred while analyzing the prompt. (PS 50201)...26 Server error occurred while submitting the prompt inputs. (PS 50202)...26 Some prompt inputs are missing. (PS 50203)...27 Server error occurred while saving the prompt inputs. (PS 50205)...27 The selected objects are not compatible. (PS 50206)...27 Appendix A Get More Help 29 Index 33 BusinessObjects Polestar Error Message Guide 5

6 Contents 6 BusinessObjects Polestar Error Message Guide

7 BusinessObjects Polestar (PS) Error Messages 1

8 1 The system could not log you on. (PS 10001) Range PS PS PS PS PS PS PS PS PS PS PS PS PS PS Category General errors Server-side errors Information Space management errors Search errors Exploration errors Export errors Prompt errors The system could not log you on. (PS 10001) The system could not log you on due to invalid credentials. Make sure your logon information is correct. Check that your username, password, and authentication is correct, also ensure that you have typed the correct system details and you do not have Caps Lock on. The system cannot log you on due to an invalid token. (PS 10002) The system could not log you on due to invalid login data. 8 BusinessObjects Polestar Error Message Guide

9 The system cannot not log you on due to missing logon credentials. (PS 10003) 1 Try to log in again. The system cannot not log you on due to missing logon credentials. (PS 10003) The system could not log you on due to missing logon credentials. Make sure your logon information is correct and that you have entered all necessary details. The Polestar web application cannot retrieve a Polestar service from the received web client request. (PS 10004) The Polestar servers installed are either incompatible with the current version of the web application or the servers are not started/enabled. Speak to your If you are an IT administrator, ensure that the version of the Polestar servers are in sync with the version of the Polestar web application, and that the servers are enabled. Your user profile does not allow you perform that request. (PS 10005) The user profile you have does not have the sufficient rights to perform your request. BusinessObjects Polestar Error Message Guide 9

10 1 Polestar was not able to retrieve a service. (PS 10006) Make sure you have sufficient rights to perform the request, refer to the BusinessObjects Online Help for information on what you can and cannot do. User rights are changed within the CMC (Central Management Console). Polestar was not able to retrieve a service. (PS 10006) Polestar was not able to retrieve a service. Speak to your If you are an IT administrator, start (or enable) the appropriate server providing the service. The Universe was not found. (PS 20001) The Universe does not exist or you do not have rights to view the Universe. Make sure the Universe linked with the Information Space exists. Check within InfoView or via the CMC (Central Management Console). Check that you have access and view rights to the Universe. An error occurred while reading the Universe. (PS 20002) There was an error while reading the Universe that is linked to your Information Space. 10 BusinessObjects Polestar Error Message Guide

11 There was an error while retrieving the Universes from the CMS (Central Management Server). (PS 20003) 1 If you are an IT administrator, check that the Universe exists and it is not corrupted. There was an error while retrieving the Universes from the CMS (Central Management Server). (PS 20003) There was an error while retrieving the Universes tree from the CMS. If you are an IT administrator, check that the Universes exist (within the CMS) and are not corrupted. The Information Space was not found. (PS 20004) The Information Space was not found, this could be because it has been deleted by another user or you do not have sufficient rights to access it. Check that the Information Space exists either in Polestar or in InfoView. If it exists, then check you have rights to it via the CMC (Central Management Center) or by speaking to your IT administrators can amend user rights for Objects, Universes, and Applications within the CMC. BusinessObjects Polestar Error Message Guide 11

12 1 It is not possible to read the Information Space properties. (PS 20005) It is not possible to read the Information Space properties. (PS 20005) It is not possible to read the Information Space properties, this could be because the Space has been deleted by another user or you do not have sufficient rights to access it. Check that the Information Space exists either in Polestar or in InfoView. If it exists, then check you have rights to it via the CMC (Central Management Center) or by speaking to your IT administrators can amend user rights for Objects, Universes, and Applications within the CMC. It is not possible to retrieve the Information Spaces and display them in the Home tab. (PS 20006) It is not possible to retrieve the Information Spaces and display them in the Home tab as the list of Information Space indexes could not be retrieved. If you are an IT administrator or a Space creator: 1. Index the Spaces again and refresh the user session. 2. If Step 1. did not solve the problem, check that the Information Space indexes exists, that they are not corrupted, and there are no connection problems. Restart the servers. 12 BusinessObjects Polestar Error Message Guide

13 It is not possible to start indexing. (PS 20007) 1 It is not possible to start indexing. (PS 20007) It is not possible to start indexing as it is not possible to connect to a Polestar Indexing Server. If you are an IT administrator, ensure that a Polestar Indexing Server is running and is enabled via the CCM (Central Configuration Manager). It is not possible to acquire a lock on the requested resource. (PS 20008) There was an internal error. Try to perform the operation again, if the problem persists, speak with your If you are an IT administrator, restart the Polestar servers. If necessary, restart the CMS (Central Management Server). An error occurred on the server while scheduling an indexing task. (PS 20011) An error occurred on the server while scheduling an indexing task. This is maybe for the reason that it is not possible to contact the Polestar Master Server. BusinessObjects Polestar Error Message Guide 13

14 1 An error occurred on the server while retrieving the user profile. (PS 20012) If you are an IT administrator, ensure that the Polestar Master Server is up and running. An error occurred on the server while retrieving the user profile. (PS 20012) It is not possible to retrieve the user profile. If you are an IT administrator, restart the Polestar servers. If necessary, restart the CMS (Central Management Server). A server error occurred while canceling an indexing task. (PS 20013) It is not possible to contact the server where the indexing task is running. The indexing server may not be registered anymore. Try to cancel the indexing task. IT administrators can restart the Polestar servers. 14 BusinessObjects Polestar Error Message Guide

15 The Information Space Name must not be empty. (PS 30001) 1 The Information Space Name must not be empty. (PS 30001) The Information Space Name cannot be empty. Ensure that the Information Space is given a name. An Information Space with the same Name already exists. (PS 30002) An Information Space you are saving or editing within the same CMS folder has the same name as an existing Information Space. Ensure that the Information Space has a different name from the existing one. Unable to access the repository. (PS 30003) The CMS (Central Management Server) is not operating. Ensure that the CMS is running within the CMC (Central Management Console). If you are unsure, speak to an IT administrator for further help. BusinessObjects Polestar Error Message Guide 15

16 1 It is not possible to create an Information Space without a dimension or a measure. (PS 30004) It is not possible to create an Information Space without a dimension or a measure. (PS 30004) It is not possible to create an Information Space without a dimension and a measure. Check that you have added at least one dimension and one measure to the Information Space objects. Password confirmation of the Information Space scheduling failed. (PS 30005) The user credentials used for scheduling are invalid. Ensure the user credentials used for scheduling are correct for the Information Space. While testing the objects, the query returns more than one recordset. (PS 30006) Some objects, when used together, are not compatible because the test query returns more than one recordset. An Information Space can use only one recordset. Check and modify the Universe objects added to the Information Space definition. 16 BusinessObjects Polestar Error Message Guide

17 While testing the objects the query has generated a Web Intelligence Report Engine exception. (PS 30007) 1 While testing the objects the query has generated a Web Intelligence Report Engine exception. (PS 30007) The objects are not compatible when used together. Check and modify the Universe objects added to the Information Space definition. A problem occurred while retrieving the public and favourite CMS (Central Management Server) folders. (PS 30008) It is was not possible to retrieve the public and favorite CMS (Central Management Server) folders. If you are an IT administrator restart the CMS (Central Management Server). A problem occurred while retrieving the Information Space list. (PS 30009) A problem occurred while retrieving the Information Space scheduling details. It could be because of it is not possible to connect to the Polestar Master server. The problem could also be caused by the scheduling tasks (or indexing), and Information Spaces InfoObjects. BusinessObjects Polestar Error Message Guide 17

18 1 You do not have sufficient rights to save an Information Space under the specified folder. (PS 30011) If you are an IT administrator, ensure the Polestar Master server has been started and is enabled via the CCM (Central Configuration Manager). If the problem continues, restart the CMS (Central Management Server). You do not have sufficient rights to save an Information Space under the specified folder. (PS 30011) You do not have sufficient rights to save an Information Space under the specified folder. Choose another folder to save the Space to. Alternatively, ask your administrator if you can access the folder. A context must be selected before continuing. (PS 30013) Your selected objects require a context to become compatible. Check your selected objects and select a context by clicking Browse (the browse contexts button). A dialog appears allowing you to select available contexts. 18 BusinessObjects Polestar Error Message Guide

19 The search failed. (PS 40001) 1 The search failed. (PS 40001) Search failed due to an I/O (Input/Output) exception. If you are an IT administrator or a Space creator, index all the Information Spaces within your repository. It is not possible to load the latest version of the search index. (PS 40002) The global search index is corrupted. If you are an IT administrator, restart the Polestar servers. If necessary, index the Information Space again. It is not possible to retrieve more values. (PS 50001) An I/O (Input/Output) error occurred while reading the indexes. BusinessObjects Polestar Error Message Guide 19

20 1 It is not possible to generate the chart. (PS 50002) If you are an IT administrator or a Space creator, index the Information Space. It is not possible to generate the chart. (PS 50002) The chart could not be generated because there was an I/O (Input/Output) exception, or there was an internal charting error. If you are an IT administrator or Space creator, index the Information Space. It is not possible to retrieve the measures list. (PS 50003) There was an I/O (Input/Output) exception, or there was an internal error. If you are an IT administrator or a Space creator, index the Information Space. It is not possible to retrieve the facets within the Explore tab. (PS 50004) There was an I/O (Input/Output) exception, or there was an internal error. 20 BusinessObjects Polestar Error Message Guide

21 It is not possible to retrieve the data table values. (PS 50005) 1 If you are an IT administrator or a Space creator, index the Information Space. It is not possible to retrieve the data table values. (PS 50005) There was an I/O (Input/Output) exception, or there was an internal error. If you are an IT administrator or a Space creator, index the Information Space. It is not possible to begin exploration of the Information Space. (PS 50006) There was an I/O (Input/Output) exception, or there was an internal error. If you are an IT administrator or a Space creator, index the Information Space. It is not possible to stop exploration of the Information Space. (PS 50008) There was an error while closing the Space. BusinessObjects Polestar Error Message Guide 21

22 1 Server error occurred while trying to perform an export request. (PS 50100) Restart your user session. If the problem persists an IT administrator must restart the Polestar servers. Server error occurred while trying to perform an export request. (PS 50100) Server error occurred while trying to perform an export request. It can be due to the following: The index path is not set. There was an I/O (Input/Output) exception. If you are a Space creator or an IT administrator, ensure the following: Index the Information Space you are trying to export. If you are an IT administrator, ensure the following: Check that the index path is configured correctly and that the path exists. Server error occurred while trying to retrieve an export result. (PS 50101) Server error occurred while trying to retrieve an export result. Polestar was not able to retrieve a service. Speak to your If you are an IT administrator, start (or enable) the servers. 22 BusinessObjects Polestar Error Message Guide

23 Server error occurred while trying to cancel an export task: no task identifier provided in request. (PS 50102) 1 Server error occurred while trying to cancel an export task: no task identifier provided in request. (PS 50102) Server error occurred while trying to cancel an export task. If you are an IT administrator, ensure that the Polestar servers are in sync with the Polestar web application version. The export format is not recognized by the server. (PS 50103) The export format is not recognized by the server. If you are an IT administrator, ensure that the Polestar servers are in sync with the Polestar web application version. Alternatively, ensure that the export format specified is supported. The destination in the export request is not recognized by the server. (PS 50104) The destination in the export request is not recognized by the server. BusinessObjects Polestar Error Message Guide 23

24 1 The export format and the destination specified are not compatible. (PS 50105) If you are an IT administrator, ensure that the Polestar servers are in sync with the Polestar web application version. Alternatively, ensure the destination type specified for the export is supported. The export format and the destination specified are not compatible. (PS 50105) The export format and the destination specified are not compatible. If you are an IT administrator, ensure that the Polestar servers are in sync with the Polestar web application version. Alternatively, ensure that the export format and destination type specified for the export are supported. A server error occurred while interacting with the data provider. (PS 50106) Server error occurred while interacting with the data provider. The Universe or Information Space was not found. Check that the Universe or Information Space exists either in Polestar or in InfoView. If it exists, then check you have rights to it via the CMC (Central Management Center) or by speaking to your 24 BusinessObjects Polestar Error Message Guide

25 Some data received by the export engine is either illegal or not supported, or the request does not follow expected syntax. (PS 50107) IT administrators can amend user rights for Objects, Universes, and Applications within the CMC. 1 Some data received by the export engine is either illegal or not supported, or the request does not follow expected syntax. (PS 50107) Data received by the export engine is illegal or is not supported. If you are an IT administrator, ensure that the Polestar servers are in sync with the Polestar web application version. A server error occurred while interacting with the data provider. (PS 50108) Server error occurred while interacting with the data provider. The exploration state you are exporting is not supported. The facet value for filtering is not as expected. Try selecting other facet values. Refer to error message number: WIS for further information. The current data set is too large for this export. (PS 50109) The current data set is too large for the export. BusinessObjects Polestar Error Message Guide 25

26 1 Server error occurred while analyzing the prompt. (PS 50201) Reduce the data set to export by adding or modifying your facet value selection. Server error occurred while analyzing the prompt. (PS 50201) A server error occurred while analyzing the prompt. The server failed to analyze the set of objects defined within the Information Space. Some objects may have been modified or even deleted within the data source (such as the Universe) since the creation or the last indexation of the Information Space. Please speak with your If you are an IT administrator, confirm that the Information Space objects conform to the objects within the data source. Server error occurred while submitting the prompt inputs. (PS 50202) A server error occurred while submitting the prompt inputs. The error occurred while the server was analyzing the prompt inputs. It may have been caused by a invalid input value. Ensure that the selected values have the correct format or are the correct type. 26 BusinessObjects Polestar Error Message Guide

27 Some prompt inputs are missing. (PS 50203) 1 Some prompt inputs are missing. (PS 50203) Some prompt inputs are missing. Some of the prompts have no selected values, but they are necessary to validate the request. Check if all the mandatory prompts have been filled correctly. If you have access to the data source, check that all required prompts have marked to be mandatory. Server error occurred while saving the prompt inputs. (PS 50205) Server error occurred while saving the prompt inputs. If the chosen values selected for the prompts do not appear in the Summary tab, try to validate the Information Space again. Additionally, check if the selected values for each prompt have been saved within the Information Space. Select them again if needed. The selected objects are not compatible. (PS 50206) The selected objects are not compatible. The server has detected incompatible objects within the Information Space These objects lead to multiple result sets which is not supported. BusinessObjects Polestar Error Message Guide 27

28 1 The selected objects are not compatible. (PS 50206) Modify the Information Space to ensure that incompatible objects are removed. 28 BusinessObjects Polestar Error Message Guide

29 Get More Help A

30 A Get More Help Online documentation library Business Objects offers a full documentation set covering all products and their deployment. The online documentation library has the most up-to-date version of the Business Objects product documentation. You can browse the library contents, do full-text searches, read guides on line, and download PDF versions. The library is updated regularly with new content as it becomes available. To access the online documentation library, visit and click Business Objects at the top of the page. Additional developer resources Online customer support The Business Objects Customer Support web site contains information about Customer Support programs and services. It also has links to a wide range of technical information including knowledgebase articles, downloads, and support forums. Looking for the best deployment solution for your company? Business Objects consultants can accompany you from the initial analysis stage to the delivery of your deployment project. Expertise is available in relational and multidimensional databases, in connectivities, database design tools, customized embedding technology, and more. For more information, contact your local sales office, or contact us at: Looking for training options? From traditional classroom learning to targeted e-learning seminars, we can offer a training package to suit your learning needs and preferred learning style. Find more information on the Business Objects Education web site: 30 BusinessObjects Polestar Error Message Guide

31 Get More Help A Send us your feedback Do you have a suggestion on how we can improve our documentation? Is there something you particularly like or have found useful? Drop us a line, and we will do our best to ensure that your suggestion is included in the next release of our documentation: documentation@businessobjects.com Note: If your issue concerns a Business Objects product and not the documentation, please contact our Customer Support experts. For information about Customer Support visit: Business Objects product information For information about the full range of Business Objects products, visit: BusinessObjects Polestar Error Message Guide 31

32 A Get More Help 32 BusinessObjects Polestar Error Message Guide

33 Index P PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS PS BusinessObjects Polestar Error Message Guide 33

34 Index 34 BusinessObjects Polestar Error Message Guide