Deloitte Connect Frequently Asked Questions (FAQs) Deloitte users

Transcription

1 Deloitte Connect Frequently Asked Questions (FAQs) Deloitte users December

2 Table of contents Application overview 1 What is Deloitte Connect? Who can use Deloitte Connect? How can I access Deloitte Connect? How do users access the Deloitte Connect Mobile application? What browser should I use to access Deloitte Connect? What are the benefits of Deloitte Connect for me and my client? Getting started What user roles exist in Deloitte Connect? How can I create a new project? How can I approve a project in Deloitte Connect? How can I add team members to my project? How can I access existing projects? How do Deloitte users login to Deloitte Connect? How do client users login to Deloitte Connect? What is Multi-Factor Authentication (MFA)? Can I delete a project in Deloitte Connect? What is the purpose of the Team tab? How do I add a user to the Team tab/ Organization chart? What is the purpose of the Calendar tab? Where can I find real-time status updates of all project requests and tasks? In the Overview section, can I view only the status of the items that are assigned to me? Will my client be notified when there are updates to requests for which they are responsible? How often will users receive notifications?

3 Can client users select their own notification preferences? What type of alerts can I expect to receive? Can users receive instant mobile notifications? What does the alert count represent? How do I dismiss my alerts? Can I filter on different types of alerts? When are alerts deleted? How can Deloitte and client users aggregate multiple projects into one view if they are assigned to more than one project? At what interval will an active user session time out? Can I use Deloitte Connect on group audits? Creating requests How do I create a request list within Deloitte Connect? Do client users have the ability to create new requests in Deloitte Connect? May I assign a request to more than one user? Can I upload multiple request lists (i.e. for multiple subsidiaries) to the same project? Can I add a New Request Category and Request Area that are not the default choices? Request functionality How do I upload a file for a request to Deloitte Connect? How do I download a file from Deloitte Connect? What are the file size limitations? Who can upload files for requests? When is a request considered Overdue? What functions can client users perform to requests in Deloitte Connect? Can client users delete a file once it s been uploaded? Can client users edit a file in Deloitte Connect after it has been uploaded? 2

4 Is there any way to cross-reference requests (i.e. if a document applies to multiple requests)? How do I change the status of a request? Can Deloitte users Accept a request without a file being uploaded by the client? How do I restrict access to certain documents posted to Deloitte Connect (e.g. Payroll)? Can users upload files that contain Protected Health Information? What Protected Health Information (PHI) means as referenced in this document? How is Deloitte Connect designed to protect uploaded client documents that contain Protected Health Information? What is the difference between enabling a request as Restrict Access and marking a document as containing Protected Health Information? Can I sort and filter requests in Deloitte Connect? Can I export a status report? What should I do if my engagement is placed on Legal Hold? Tasks Who can view the tasks in my project? How can a task be reassigned? How do Tasks differ from Requests? Can client users create tasks and assign them to other client users or Deloitte users? How do I change the status of a task? Additional documents What is the purpose of the Additional Documents section? How do I upload files to Additional Documents? How do Deloitte and client users restrict access to certain documents posted to Additional Documents? 3

5 What is the difference between enabling a document as Restrict Access and marking a document as containing Protected Health Information? What if I uploaded a file to this section in error? Who will have access to the documents uploaded to the Additional Documents section? Can I edit a file in this section? Can I download multiple files at once? Is there a restriction on the individual file size limit? How will I know when a new document is uploaded to this section? Deloitte workspace What is the purpose of the Deloitte Workspace? How will I know when a new document is uploaded to the Deloitte Workspace? Project wrap-up What is the purpose of project wrap-up? What steps do I need to take to wrap-up my project in Deloitte Connect? How do I update the Estimated Report Issuance Date when it is past due? What steps do I need to take to rollforward my project in Deloitte Connect? For help and questions Who can I contact for questions about Deloitte Connect? What resource materials are available for Deloitte Connect? How can I provide feedback about Deloitte Connect? 4

6 Deloitte Connect FAQs Application overview What is Deloitte Connect? Deloitte Connect is a secure online collaboration site that facilitates a two-way dialogue between the Deloitte team and client to effectively manage engagement coordination. With drill-down status dashboards and system-generated alerts, Deloitte Connect streamlines information requests and provides greater visibility to status progress providing a transparent, informative, and seamless experience. To learn more about how Deloitte Connect compares to Deloitte OnLine, U.S. users can go to the Deloitte Connect Resource Center and users outside of the U.S. can find more information on their local member firm Cognia site. Who can use Deloitte Connect? Deloitte Connect may be used by Deloitte professionals serving on audit engagement teams and by client users granted access by their engagement teams. Upon access, users will see only projects to which they have been added in a region (Americas, Europe-Africa, and Asia-Pacific). How can I access Deloitte Connect? Deloitte and client users can access Deloitte Connect via Deloitte users outside of the U.S. can find more information on their local member firm Cognia site. U.S. users can also access by visiting the Deloitte Connect Resource Center or through the Deloitte Connect icon available on the desktop of all Audit professionals. How do users access the Deloitte Connect Mobile application? Deloitte users may access the Deloitte Connect Mobile application from the Deloitte AppCenter using a Deloitteapproved mobile device. To install Deloitte AppCenter, go to on your device. If an "Install Blocked" (Android) error appears, tap settings, and enable the option that allows installation of apps from unknown (or non-market) sources. (The exact setting name may vary from device to device). Repeat the install steps above to install the app. If an Untrusted Enterprise Developer (ios) error appears when opening App Center, users should tap Profiles and Device Management within Settings and tap Trust Deloitte Global Services Limited and Trust Deloitte. The above steps may also need to be followed when downloading or opening the Deloitte Connect App onto your mobile device. Client users may download the Deloitte Connect Mobile Application from Apple App Store (ios 8.0 and above) and Google Play (Android 4.4 and above). The Deloitte Connect Mobile application is view-only and will reflect all project(s) statuses. Users may not edit items or upload/download files in the mobile application; however, users may follow requests and tasks by enabling the Eye icon to receive mobile push-notifications on the activity of highest priority items. When enabled, the icon will appear highlighted in green. What browsers should I use to access Deloitte Connect? Supported browsers for Deloitte Connect are Microsoft Edge, Internet Explorer 11, Google Chrome and Safari. 5

7 What are the benefits of Deloitte Connect for me and my client? Greater transparency: Informative drill-down dashboards provide the client and engagement team with visibility into the fulfillment of information requests through real-time status updates. Streamlined request process: The centralized, secure online site for the Deloitte engagement team to send requests and for clients to fulfill requests by easily uploading documents with one click. Improved monitoring: System-generated notifications provide alerts about upcoming and overdue information requests with the ability to export the request listing to Excel for further analysis. Enhanced interactions: The interactive and intuitive user interface provides a secure site for the client and engagement team to share information. Streamlined communications: The ability to easily create and access profile information for key contacts, resulting in enhanced communications. Getting started What user roles exist in Deloitte Connect? The following user roles exist in Deloitte Connect: Coordinator Staff Project approver Engagement PPMD Deloitte user Manage Deloitte and client team permissions, edit a project, and edit/view all requests and tasks. Status s provide status for all items associated with the project. The Coordinator role should be carefully assigned to team members as this role has access to all project content and can manage user access. Edit requests they create or are assigned to and upload/download documents for all requests, unless restricted. Status s provide status for items to which they are assigned. Has all the rights of the Deloitte Coordinator and is responsible for approving project creation, rollforward, and deletion. Each project must have a Project Approver (recommended to be a Senior Manager, Partner, Principal, or Managing Director on the engagement). Status s provide status for all items associated with the project. Has all the rights of the Deloitte Coordinator and is responsible for approving changes to the Report Issuance Date after the Engagement Wrap-up has been initiated. Each client- facing project must have an Engagement Partner, Principal, or Managing Director. Status s provide status for items they are assigned. Client user Can view all requests and client assigned tasks. Upload/download documents, reassign requests, change status of and reassign tasks assigned to client team. Status s provide status for all items associated with the project. Upload/download documents for all requests, unless restricted and reassign requests and tasks assigned to them. Status s provide status for items to which the staff is assigned. How can I create a new project? If a Deloitte user is authorized to create a new project, they will see a Create a New Project link on the Deloitte Connect homepage. Populate the required and optional fields and add desired Deloitte and client users. When entering the Country of Report Issuance or Clearance field, select the country that is relevant for the work being performed in your member firm. If your member firm is one country, this field will be filled in and greyed out for you. Once the project is saved, the Country of Report Issuance or Clearance field cannot be changed. It is recommended that you save the project and upload a request list prior to sending for approval. To save a draft, simply click Save, and the project will remain in a Saved, Not Submitted status. 6

8 If you do not see a Create a New Project link on the Deloitte Connect homepage, please consult with your Risk leaders for guidance as your function may not be authorized to use Deloitte Connect thus far. How can I approve a project in Deloitte Connect? Project Approvers can approve a project by logging into Deloitte Connect, and clicking the Pencil icon next to the project name, either on the home page or from within the project. At the top of the Edit Project screen, the Project Approver will be able to approve or reject project creation. After the project is approved, all users will receive a welcome to Deloitte Connect project . How can I add team members to my project? Add users to an existing project by selecting the Pencil icon next to the project name. Add Deloitte users under the Deloitte Team section and client users under the Client Team section. You can add Deloitte and client team members to a project before or after the project approval process. For Deloitte users, you have the option of selecting a Reports To designation, which will be reflected if chosen on the Team tab in Deloitte Connect. See question How do I add a user to the Team tab/ Organization chart? for more information. How can I access my projects? All projects that you have access to are displayed on your Deloitte Connect home page based on geographic region (Americas, Europe-Africa, and Asia-Pacific). If you have access to projects in different geographic regions, you will be able to navigate to them on the Deloitte Connect home page by selecting the corresponding geographic region tab in which the project is based. If you cannot find the project you are looking for, you may need to request access from the team member who created the project. How do Deloitte users login to Deloitte Connect? Deloitte users that have been assigned to an approved project may login to Deloitte Connect using their Deloitte login credentials and chosen Multi-Factor Authentication method. How do client users login to Deloitte Connect? After the project has been approved by the Project Approver, client users will receive an inviting them to login with their address and temporary password. Client users will then be asked to create a unique password and enroll in Multi-Factor Authentication. Client users will use their new credentials and chosen multi-factor authentication method going forward to login to Deloitte Connect. What is Multi-Factor Authentication (MFA)? Multi-Factor Authentication (MFA) is a method of access control that combines two or more independent credentials to verify the user s identity. In Deloitte Connect, Deloitte practitioners will use their chosen method of MFA for standard Deloitte applications. Client users will be prompted to enroll in MFA upon first login and may select the Microsoft Authenticator mobile app, text message (standard messaging rates apply), or telephone call as their preferred MFA option. Can I delete a project in Deloitte Connect? You can delete unapproved projects if you are either the Project Approver or the Deloitte Coordinator. You can delete approved projects with approval from the Project Approver. What is the purpose of the Team tab? The Team tab allows you to become familiar with the Deloitte engagement users and client users for your project. It provides a graphical representation of team members and their reporting structure. 7

9 How do I add a user to the Team tab? Deloitte Coordinators can include or exclude Deloitte team members from visibility on the Team tab by editing their user attributes in the Edit Project screen in the Deloitte Team section. Note: all Deloitte and client users will be able to view assigned team members in Requests and Tasks regardless of this setting. What is the purpose of the Calendar tab? The Calendar tab allows Deloitte and client users to visualize the upcoming milestones, requests, and tasks in a calendar view (day, week, work week, and month). The users are able to filter the view by items that are assigned to them by selecting My View. Only Deloitte users have the ability to create milestones for projects to which they are assigned. Milestones can be marked as Deloitte Team Only and will not be visible to client users, and all milestones can be exported. Where can I find real-time status updates of all project requests and tasks? The Overview section provides an interactive view reflecting the real-time status of all requests and tasks for a project. Expand the Overview section to display status of requests and tasks. The initial view shows statuses across all project items. You may expand the Request Status to drill down and view information by category and area. Additionally, these views are interactive so a user may click on a colored area of the status bar to display a filtered list of items with a specific status (e.g. overdue). In the Overview section, can I view only the status of the items that are assigned to me? Yes. You can choose to view items only assigned to you by selecting My View in the Overview section. Will my client be notified when there are updates to requests for which they are responsible? Yes, each Deloitte Connect user may receive a status that summarizes all new requests, requests coming due in the next seven days, overdue requests, and updates to assigned requests (e.g. new comments, new file upload) that are applicable to them. Users with Staff access will receive notifications pertaining to only the requests assigned to the user, while users with Coordinator access will receive notifications pertaining to all requests. Each section in the status will only include up to 10 notifications. Instant notifications will appear in web and mobile Alerts screen to notify what file was uploaded, when, and by whom. How often will users receive notifications? With the default setting, each user will receive status s daily (approximately 4 AM per geographic region as US Central Standard Time, Central European Time, or Singapore Standard Time). However, Deloitte Coordinators, Project Approvers, and Engagement Partners, Principals, and Managing Directors (PPMDs) have the ability to edit preferences for all users, including clients, and may select a cadence of Daily (Monday Sunday), Work Week Daily (Monday Friday), Weekly (Monday), or Never. Can client users select their own notification preferences? No. Only Deloitte Coordinators, Project Approvers, and Engagement PPMDs have the ability to edit client users notification settings. Client users should notify their Deloitte engagement team of their frequently preference on receiving status s. What type of alerts can I expect to receive? As part of a status , Deloitte Connect will alert users of uploaded files and upcoming and overdue requests and tasks applicable to the user. These and other alerts can also be found on the Alerts tab within the application. 8

10 Can users receive instant mobile notifications? Yes. All users may follow requests and tasks by enabling the Eye icon next to a request or task to receive instant mobile push-notifications on the activity of highest priority items. When enabled, the icon will appear highlighted in green. To stop receiving instant mobile notifications for a specific item, simply click the Eye icon again on web or mobile. What does the alert count represent? The alert count represents new activity for items assigned to you since the last time you viewed the alert tab plus overdue requests and tasks that require an action. The alert count is specific to each user, based on the projects to which the user is assigned in a given geographic region (Americas, Europe-Africa, and Asia-Pacific). How do I dismiss my alerts? Alerts will be dismissed from new alert view when users view their new alert activity or when the underlying overdue request or task is completed or updated. Can I filter different types of alerts? Yes. Deloitte and Client users can filter alerts by My View or Project View, project name, description, and alert date, and in addition by following, actions, assignments, files, comments, and notifications. Alerts will automatically be dismissed from new alert view when Deloitte and client users view their new alert activity or when the underlying overdue request or task is completed or updated. When are alerts deleted? Alerts are deleted only when the project is deleted or wrapped-up. How can Deloitte and client users aggregate multiple projects into one view if they are assigned to more than one project? Users can select an aggregated view of multiple projects in a geographic region. To view multiple projects at the same time, select the projects you would like to aggregate on the My Projects home screen and click the Create Multi- Project View button. The aggregated view will show all projects you have selected. To take action within Multi-Project View, select a project from the dropdown selector. To exit Multi-Project View, click the Exit Multi-Project button in the upper right-hand corner of the screen. At what interval will an active user session time out? An active user session will time out at 30 minutes. Can I use Deloitte Connect on group audits? Yes, you can setup group audits in Deloitte Connect. It is recommended to set up a separate project for each component auditor team and assign them a Deloitte staff role in each project. Use the multi-project view to aggregate the status across multiple projects and view the status of requested appendices. Creating requests 9

11 How do I create a request list within Deloitte Connect? Once you have created your project, you will need to create a request list. There are three ways to create Requests within Deloitte Connect: 1. Upload an Excel spreadsheet of requests (recommended) The recommended way to load an existing request list into Deloitte Connect is to format your existing request list into the Deloitte Connect template (which may be downloaded from Deloitte Connect). It is important that you do not edit the template columns and enter your data exactly as it is requested in the template (i.e. correctly format dates, addresses for each request, no blank cells). Once you have prepared your request list in the Deloitte Connect template format, save the file locally to your computer. Select Upload List and Browse for file or open a local folder and drag and drop files into the outlined area. Select Add to Request List to complete the upload process (you can edit and delete requests at any time after the initial upload). 2. Use an existing standard Deloitte request list Select Standard Requests List. Select the area that you would like to add requests from (e.g. Cash, Debt, Revenue) and then check the boxes corresponding to the requests that you would like to include in your request list. Each selected item must have a due date and assigned Deloitte and client user. For each area, add your selections by selecting Add to requests list. 3. Create individual requests At any time, you may add additional requests to an existing request list by selecting the Create request button that will give you all three options. You will then have to click Create Request to add an individual request, and then Add request to save it. Do client users have the ability to create new requests in Deloitte Connect? No, only Deloitte users have the ability to create new requests in Deloitte Connect. May I assign a request to more than one user? Yes, you may assign requests to up to three Deloitte and client users, respectively. Can I upload multiple request lists (i.e. for multiple subsidiaries) to the same project? Yes. If you prefer to add multiple request lists to the same project, it is recommended that you use the Request Category field to identify the subsidiary/location to which the requests pertain. Alternatively, if you do not prefer to load multiple request lists to the same project, you may create additional projects for each subsidiary/location. Can I add a new request category or area that are not the default choices? Yes, you can simply type in the custom request category or area in the Excel template or when creating individual requests. Request functionality How do I upload a file for a request to Deloitte Connect? Files may be uploaded to a single request or across multiple requests simultaneously. 10 To upload file(s) to a single request, select Upload icon for the specific request. Users may click Browse For files or open a local folder and drag and drop files into the outlined area. Designate files as containing Protected Health Information (PHI) where appropriate by clicking on the Shield icon.

12 To upload files across multiple requests simultaneously, select multiple requests by checking the boxes next to the desired requests. Select Upload from the Requests ribbon. Users may click Browse for files or open a local folder and drag and drop files into the outlined area. After doing so, all uploaded documents will appear on the left-hand side of the page and the selected requests will appear on the right-hand side of the page. Designate files as containing Protected Health Information (PHI) where appropriate by clicking on the shield icon. Drag and drop the files to the appropriate request to associate the documents with the desired request. Select "Done" when complete. How do I download a file from Deloitte Connect? Files may be downloaded from a single request or across multiple requests simultaneously. To download file(s) from a single request, select the Download icon for the specific request and all files attached to that request will be downloaded. To view the attached documents and download files individually, select the Files icon. All uploaded documents will appear with the upload date stamp. Click the desired file(s) to download. To download files across multiple requests simultaneously, select multiple requests by checking the boxes next to the desired requests. Select Download from the Requests ribbon. All available files will be downloaded to a zip file. What are the file size limitations? Individual files may be up to 2GB maximum per file. Internet connection speed and/or uploading files across long distance geographic regions may affect the upload time of larger files. Where possible, we recommend using a Zip file compression method or breaking down your large files into multiple smaller files prior to uploading to Deloitte Connect. Who can upload files for requests? Both Deloitte and client users can upload files for requests. When the user uploads a file, the status will update accordingly from Not Started, Overdue, or Resubmission Requested to Client Submitted. When a request is considered Overdue? Requests are considered Overdue if a file has not been uploaded by 11:59 PM in the geographic region in which the project is based (Central Standard Time in Americas, Central European Time, or Singapore Standard Time) on the stated due date. What functions can client users perform related to requests in Deloitte Connect? Client users may only upload/download documents related to requests and reassign a request to another client user. Client users cannot edit request descriptions nor change the due date or status. Can client users delete a file once it has been uploaded? Yes, client users can delete a file if they have uploaded or associated it in error. Can client users edit a file in Deloitte Connect after it has been uploaded? No. It is not possible for client users to edit uploaded files. If client users need to edit an uploaded document, they can delete the previous document and then re-upload an updated document. 11

13 Is there any way to cross-reference requests (i.e. if a document applies to multiple requests)? No. However, a file can be uploaded to multiple requests during the bulk upload. Alternatively, a user can leave a comment for a request referring to a file uploaded to another request (i.e. See documentation uploaded to XYZ Request ). How do I change the status of a request? All items are initially Not started and the status automatically changes when a client uploads a document for a request. Only Deloitte users may manually change the status of requests. To change the status, select the request(s) and click Set status from the Requests ribbon to edit all statuses. Users may also update the request status from the Edit function. Select the request(s) you intend to edit and select the Edit (pencil) icon from the Requests ribbon. From the edit screen, Deloitte users may edit any field of the selected request(s), including status. Can Deloitte users accept a request without a file being uploaded by the client? Yes, Deloitte users may choose to change a status to Deloitte Accepted without a file being uploaded to the request. Deloitte users may add comments to the request providing further information. How do I restrict access to certain documents posted to Deloitte Connect (e.g. Payroll)? The Deloitte team may designate any request as restricted access on the requests import template or request edit screen with a lock icon. This restriction will secure the document so that it may only be downloaded by the assigned individual(s) responsible for providing the document and those with Deloitte and Client Coordinator rights. Can users upload files that contain Protected Health Information? Yes. All users can upload files containing Protected Health Information (PHI) in any of the Deloitte Connect sections. Each file should be designated as containing PHI where appropriate by clicking on the shield icon. A file that has been designated as containing PHI can only be undesignated and/or downloaded by the contact(s) assigned to that request, and the Deloitte and Client Coordinators. What Protected Health Information (PHI) means as referenced in this document? Protected Health Information (PHI) is individually identifiable information transmitted or maintained in any form or media by a United States Health Insurance Portability and Accountability Act of 1996 (HIPAA) covered entity that relates to: an individual s past, present, or future physical or mental health or condition; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual. How is Deloitte Connect designed to protect uploaded client documents that contain Protected Health Information? Deloitte Connect is designed to align with United States Health Insurance Portability and Accountability Act of 1996 (HIPAA) prescribed safeguards related to the handling of Protected Health Information (PHI). While PHI covers the U.S. Health Insurance Portability and Accountability Act of 1996, the functionality within Deloitte Connect application is available to all Deloitte and client users around the world. Any document that is uploaded may be designated as containing Protected Health Information by selecting the shield icon next to the uploaded file. This activates security restriction at the file level and the file may only be downloaded and viewed by the assignee(s) and Deloitte and Client Coordinators. The shield icon is recommended to apply a restriction at the file level for files containing any sensitive information. 12

14 What is the difference between enabling a request as Restrict Access with a lock icon and marking a document as containing Protected Health Information with a shield icon? A Request where Restrict Access (lock icon) has been enabled, secures all documents within a request so they may only be downloaded by the assigned individuals responsible for providing the documents and those with Deloitte and Client Coordinator rights. Only Deloitte users can mark a request as Restrict Access. A File that is marked as containing PHI (shield icon), secures the document so that it may only be downloaded by the assigned individuals responsible for providing the document and those with Deloitte and Client Coordinator rights. Any Deloitte or Client user can mark an item as containing PHI. As such, a document can be marked as containing PHI by either the Deloitte or Client user at the file level where Restrict Access is an option at the request level if a request is related to sensitive information (e.g. payroll). The access restrictions for PHI and Restrict Access are the same and all files are encrypted. Can I sort and filter requests in Deloitte Connect? Yes. Users can sort and filter the request list by selecting the arrows next to each column heading. Can I export a status report? Yes. Select Export to Excel from the Requests ribbon to export all requests and corresponding statuses (e.g. days late) to Excel. What should I do if my engagement is placed on Legal Hold? If your engagement is currently under legal hold or you receive an applicable legal hold request during your audit, you are required to retain all information as specified in the legal hold request communication. You should not delete or wrap-up your project or any related files or results in Deloitte Connect. Should a legal hold exist, navigate to the Deloitte Connect Project Edit screen to turn on the legal hold toggle, which will suspend the project wrap-up feature and reminder notifications. Following the guidance of your local legal counsel, you can export project artifacts (requests, documents, tasks, milestones, and alerts) for retention and review. Once the legal hold is turned off in Deloitte Connect, the project wrap-up feature will be available and wrap-up reminders will commence. Tasks Who can view the tasks in my project? If the task is created and assigned to a Deloitte user, then only the Deloitte team is able to view the Task. If the task is created by a Deloitte user and assigned to a client user, then both Deloitte and client users will be able to view this task. There are two ways to create tasks within Deloitte Connect: Upload an Excel spreadsheet of tasks (recommended) The recommended way to load an existing tasks list into Deloitte Connect is to format your existing tasks list into the Deloitte Connect template (which may be downloaded from Deloitte Connect). 2. Create individual tasks At any time, you may add additional tasks to an existing tasks list by selecting the Create Tasks button that will give you two options. You will then have to click Create Tasks to add an individual task, and then Add Task to save it. How can a task be reassigned? Client users that are either Client Coordinators or have a task assigned to them can utilize the Reassign functionality to reassign a task to another client user.

15 How do tasks differ from requests? Tasks may be used to track project-related activities that do not require a file upload. If a document is needed from the client, a request should be created. If there are project-related activities (e.g. Revenue Walkthrough) that the engagement team would like to track through Deloitte Connect, tasks are an ideal way to manage them. Can client users create tasks for other client users or Deloitte users? No. Only Deloitte Coordinators and Project Approvers can create tasks. How do I change the status of a task? To change the status of a task, select the desired task using the check box and click Set Status from the Tasks ribbon. Select the revised status and click Save. Can I export a status report? Yes. Select Export to Excel from the Tasks ribbon to export all tasks and corresponding statuses (e.g. days late) to Excel. Additional documents What is the purpose of the Additional Documents section? The Additional Documents section allows Deloitte and client users to upload and share files that may not be associated with a specific request, but may be necessary for the execution of the project (e.g. draft financial statements). It is open to all members of the project. How do I upload files to Additional Documents? To add a new file, simply navigate to the Additional Documents section and click Browse For Files. Alternately, open a local folder and drag and drop files into the outlined area. Designate files as containing Protected Health Information (PHI) where appropriate by clicking on the shield icon. How do Deloitte and client users restrict access to certain documents posted to Additional Documents? When a Deloitte or client user uploads a document to the Additional Documents section, they will have an opportunity to Restrict Access to this item. A lock icon will appear next to the document in this section. This restriction will secure the document so that it may only be downloaded by the individual who uploaded the document and those with Deloitte and Client Coordinator rights. What is the difference between enabling a document as Restrict Access and marking a document as containing Protected Health Information? In Additional Documents or Deloitte Workspace, enabling a document as Restrict Access and marking a document as containing Protected Health Information apply the same security restrictions, so the document may only be downloaded by the assigned individuals responsible for providing the documents and those with Deloitte and Client Coordinator rights. 14

16 What if I uploaded a file to this section in error? A user can easily delete a file uploaded to this section by selecting the desired files, and clicking on the Edit (pencil) icon. Once the files are in edit mode, you will be able to delete them using the Delete Documents button. The Deloitte and Client Coordinators can also delete a file uploaded in error to the Additional Documents section. Who will have access to the documents uploaded to the Additional Documents section? All Deloitte and client users on a project will have access to documents uploaded to the Additional Documents section, unless the document has been restricted. Can I edit a file in this section? Files cannot be edited on Deloitte Connect in real-time, but you may download a file and re-upload it with the desired changes. Can I download multiple files at once? Yes. You may download multiple files by selecting the desired files and clicking the Download Documents button to the right of the Additional Documents header. Is there a restriction on the individual file size limit? Individual files may be up to 2GB per file. Internet connection might impact the upload time of larger files. Where possible, we recommend using a Zip file compression method or breaking down your large files into multiple smaller files prior to uploading to Deloitte Connect. How will I know when a new document is uploaded to this section? All users on a project will receive notification in the status when a new document is uploaded to the Additional Documents section. Users will only receive notification of up to the first 10 documents added to the Additional Documents section for a project. Instant notification will appear in web and mobile Alerts screen to notify what file was uploaded, when and by whom. Deloitte workspace What is the purpose of the Deloitte Workspace? The Deloitte Workspace section is a dedicated space where Deloitte users can share files. This section is only visible to Deloitte users of a project. How will I know when a new document is uploaded to the Deloitte Workspace? All Deloitte users on a project will be notified by when a new document is shared for up to the first 10 documents. Instant notification will appear in web and mobile Alerts screen to notify what file was uploaded, when and by whom. 15

17 Project wrap-up What is the purpose project wrap-up? Project wrap-up is the process of determining which items from a project are ready for deletion. As you complete your project and perform archival procedures in accordance with the member firm s policy, remember to wrap-up your project in Deloitte Connect to delete any files containing PHI or other sensitive information. Legal hold: If your engagement is under legal hold, you are required to retain all information as specified in the legal hold request as received from your member firm general counsel. Legal hold functionality should be initiated and you will not be able to systematically wrap-up your project in Deloitte Connect until the legal hold is lifted. The Estimated Report Issuance Date is used to estimate the conclusion of the project. When the Estimated Report Issuance is past due, automatic Deloitte Connect s will commence, reminding the Deloitte team to wrap-up their projects. In the event that the Estimated Report Issuance Date needs to be updated when it is already past due, an approval from the Engagement PPMD role within the project is required. During the wrap-up process, files from the Requests list, Additional Documents, and Deloitte Workspace sections within a project can be deleted or selected for retention. Milestones, tasks, comments, and all alerts are deleted once the project wrap-up process is completed. Note that the wrap-up process may take a period of time to complete, and the project will not display on the home page. Once the wrap-up process is complete, the project will display and will be in a saved, not submitted status for review and approval for use by the project team. To learn more about the rollforward process, please go to What steps do I need to take to rollforward my project in Deloitte Connect? What steps do I need to take to wrap-up my project in Deloitte Connect? When you are ready to wrap-up the project in Deloitte Connect, as Deloitte Coordinator, click the Pencil icon to the project name, either on the home page or from within the project. Select the Project Wrap-Up button. next Review the project items to determine which require deletion. Follow the onscreen instructions to select the files to delete and submit to Project Approver for review. The Project Approver will receive an requesting a review for project wrap-up. Once the Project Approver approves the project wrap-up, all files selected for deletion will be deleted. The project will then be ready for rollforward. If the project team wishes to retain selected documents, they should deselect them from the wrap-up process. The comments will be deleted, but the requests and associated files, additional documents, and Deloitte workspace documents will be included in the project once wrap-up is completed. To learn more about the rollforward process, please go to What steps do I need to take to rollforward my project in Deloitte Connect? How do I update the Estimated Report Issuance Date when it is past due? To update the Estimated Report Issuance Date when it is already past due, the Deloitte Coordinator or Project Approver should click the Pencil icon next to the project name on the home page or from within the project. In the Project Details section of the Edit Project screen, update the Estimated Report Issuance Date and click the Save and Close button. The Engagement PPMD will receive an requesting review to approve or reject the updated Estimated Report Issuance Date. After the date has been approved, the new Estimated Report Issuance Date will be used to estimate the conclusion of the project. Note if the Estimated Report Issuance Date is not yet past due, the Deloitte Coordinator or Project Approver can change it at any time without Engagement PPMD approval. What steps do I need to take to rollforward my project in Deloitte Connect? After the project has been wrapped-up, the Deloitte Coordinator or Project Approver can rollforward the project in Deloitte Connect by navigating to the Edit Project screen and selecting the Rollforward option. After the project has been rolled forward, the project will be updated to the Saved, Not Submitted status. It is important to 16

18 remember that after a project is rolled forward, it will require review and approval from the Project Approver before becoming available for use in the next audit period. For help and questions Who can I contact for questions about Deloitte Connect? US: Deloitte users in the U.S. can call Technology Support at Deloitte ( ), and Client users can call Technology Support at (menu option 4) or send an to DeloitteConnectSupport_US@deloitte.com. Outside of US: Deloitte and Client users outside the U.S. can call Technology Support at or they can send an to DTTLTechnologySupport@deloitte.com. What resource materials are available for Deloitte Connect? In addition to the Frequently Asked Questions (FAQs) document, you can access the Quick Reference Guide (QRG) through the Help page of Deloitte Connect. U.S. users can also access these documents and the Online Tutorials on the Deloitte Connect Resource Center. Users outside of the U.S. will be able to access these through their member firm Cognia page. How can I provide feedback about Deloitte Connect? Your feedback is key to enhancing Deloitte Connect and ensuring it meets your needs. U.S. users please share your feedback by ing us at: DeloitteConnectSupport_US@deloitte.com. Users outside the U.S. please share your feedback by ing us at: gaadabusinesssupport@deloitte.com. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ( DTTL ), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global ) does not provide services to clients. Please see for a more detailed description of DTTL and its member firms. This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited, its member firms, and their related entities (collectively, the Deloitte Network ). None of the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication All rights reserved. For information, contact Deloitte Touche Tohmatsu Limited. 17