Anonymous User Manual

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1 Annymus User Manual esuppliercnnect Versin 9.4 January 15 th, 2017 Page 1/32 January 15 th, 2017 v9.4

2 Table f cntents: 1 Intrductin 3 2 Abut esuppliercnnect Prtal Access Prtal Structure Actrs (External Users) Organizatin and Administratin Structure 9 3 Self-Service Registratin Self-Registratin Path and Steps Self-Registratin First User f an Organizatin 13 4 User ID Recvery Functin 25 5 Need Help? Help Desk Supprt Supprted Brwser 32 Page 2/32 January 15 th, 2017 v9.4

3 1 Intrductin This dcument is the Annymus User Manual and prvides all the required infrmatin t begin t use esuppliercnnect Prtal. The next paragraphs explain: PART 1 Basic infrmatin and general guidelines f esuppliercnnect. PART 2 Self-service registratin detailing hw a supplier can register in rder t have access t esuppliercnnect s functinalities and applicatins. PART 3 Supprt area. Describing hw t cntact the Help Desk r find infrmatin abut esuppliercnnect. Page 3/32 January 15 th, 2017 v9.4

4 PART 1 GENERAL INFORMATION Page 4/32 January 15 th, 2017 v9.4

5 2 Abut esuppliercnnect esuppliercnnect is the Fiat Chrysler Autmbiles (fllwing referenced as FCA) suppliers prtal thrugh which the suppliers partners will be able t access applicatins, resurces and cmmunicatins. esuppliercnnect grants: A unified access pint fr all FCA suppliers; Multi-purpse prtal cntent, nt nly related t Purchasing needs; A single supplier prtal t gather infrmatin; Faster user ID prvisining and management; Ease f access t applicatins with a single sign n. Page 5/32 January 15 th, 2017 v9.4

6 2.1 Prtal Access In rder t access esuppliercnnect, use the URL belw: The Glbal Hme [Page] f esuppliercnnect is displayed: Page 6/32 January 15 th, 2017 v9.4

7 2.1 Prtal Structure The Glbal Hme Page has the fllwing structure (Annymus Area): In the table belw is a quick explanatin f each sectin: 1 Welcme area. This header area cntains the welcme message; 2 Lg in and main sectin selectin. This sectin cntains links t the Lgin page, Supprt Area and Self-Registratin (fr infrmatin please see the next chapter); Ntice that within a Regin Page, a new user can cmplete the self-registratin prcess t request access t esuppliercnnect (this prcess is detailed in chapter 3 f the present manual) Crprate news. This sectin includes general news and annuncements In the sptlight. This sectin includes feature stries related t Fiat Chrysler Autmbiles; Fter area. This sectin cntains links that allw yu t filter news and infrmatin based n the selected Regin (i.e. EMEA r NAFTA). In additin, yu can find infrmatin abut terms f use and privacy plicy f the Prtal. Page 7/32 January 15 th, 2017 v9.4

8 2.2 Actrs (External Users) The esuppliercnnect s prtal cntent and functinalities presented t the user depend n the access mde. Frm an esuppliercnnect perspective, each external user belngs t ne f the fllwing user categries: Supplier Security Administratr (SSA). A supplier security administratr can: request access t applicatins; create specific supplier users; lck and unlck users; assciate applicatins t user IDs; clne a user; reset the passwrd f a user; create an Administratin Grup; An SSA culd be: ROOT Administratr: A Rt Administratr is the SSA f all the cmpany. The user with this rle will be the persn in charge f all the cmpany and all the users created int the system fr his/her cmpany; BASIC Administratr: A Basic Administratr is the SSA f his/her wn Administratin Grup subset f the cmpany and all the users created int the system fr his/her Administratin Grup and the Grups underneath; End User. An end user can: use the applicatins available fr him/her; request access t extra applicatins, and/r supplier cdes, available fr his/her rganizatin. Annymus user (lg in is nt required). An Annymus User can: Navigate in the Annymus Area Self-register t the prtal Nte: Supplier Security Administratrs can als perfrm end user activities. Page 8/32 January 15 th, 2017 v9.4

9 2.3 Organizatin and Administratin Structure A new external user registratin int esuppliercnnect (the very first ne) starts the definitin f the rganizatinal structure f the supplier cmpany triggering the creatin f the ROOT Administratin Grup that is the header f the cmpany; this grup must have at least a user with ROOT Administratr rle. All the supplier cdes that belng t a cmpany are assigned t the ROOT Administratin Grup and the Rt Administratr is the persn in charge t manage them in esuppliercnnect. The Rt Administratr can divide its cmpany in subsets (delegated administratin) and assign part f the supplier cdes f the cmpany t the different subsets; these subsets are called Basic Administratin Grups. A Basic Administratin Grup cnnects a subset f supplier cdes with certain characteristics (Regin, Cuntry, Subsidiaries, etc.). The real cntent f a gruping level, its rganizatin and usage is an ptin input by the rt administratr. Page 9/32 January 15 th, 2017 v9.4

10 Cnsider the fllwing example: The ROOT Administratin grup fr a supplier is Grup Wrld ; Under Grup Wrld, there are tw different BASIC Administratin Grups: Regin NAFTA Regin EU ; Regin NAFTA and Regin EU are tw different entities that can manage their wn cdes and their wn structure subset. Regin NAFTA has three different BASIC Administratin Grups: Cuntry USA ; Cuntry CANADA ; Cuntry MEXICO ; All these grups are different entities that can manage their wn cdes and their wn structure subset. The system shws the rganizatinal structure using different icns fr each grup type: Rt Administratin Grup; Basic Administratin Grup. In the image belw an example f a Supplier Administratin Grups tree in the esc prtal. Page 10/32 January 15 th, 2017 v9.4

11 PART 2 FUNCTIONALITIES Page 11/32 January 15 th, 2017 v9.4

12 3 Self-Service Registratin This sectin describes the prcess t register t esuppliercnnect as a new user explaining hw t start the self-registratin prcess and hw t register as a Supplier Security Administratr r as an End User. 3.1 Self-Registratin Path and Steps Frm the Glbal Hme [Page], yu can start the self-registratin prcess by clicking the Register as a New User in the left side menu.) Link t Glbal Hme: Page 12/32 January 15 th, 2017 v9.4

13 3.1.1 Self-Registratin First User f an Organizatin After selecting Register as a New User a new windw is pened. General Rules The self-registratin steps are the same fr bth administratin users and end users wh have t be activated t perate in esuppliercnnect. T successfully cmplete the self-registratin prcess, it is required t fill in all the mandatry fields in the frms. In the tp f the page (left crner), a navigatin bar shws the required steps t cmplete the selfregistratin. This als wrks as a prgress bar as it highlights the current step in blue). The mandatry fields are highlighted with an asterisk * Please nte that the first user t be registered fr yur cmpany is autmatically set up as the Rt Administratr. Page 13/32 January 15 th, 2017 v9.4

14 Insert the infrmatin related t yur cmpany In this sectin the fllwing data fields are required as mandatry ( * ): Main FCA Regin f interest: This refers t the regin where yur main FCA partner is lcated (i.e. NAFTA, LATAM r EMEA); Supplier Cde: The supplier cde assigned t each vendr by FCA. This cde is related t the regin previusly selected; Cmpany Name. The supplier cmpany name. Once yu have filled in these fields with the apprpriate infrmatin, click n Next Step in rder t mve t the next registratin phase. Page 14/32 January 15 th, 2017 v9.4

15 GATEWAY: First user fr the rganizatin If yu are the first user f yur rganizatin, yu must prvide cmpany infrmatin and Rt Administratin Grup Name: Mandatry fields are highlighted with an asterisk * : Address: Street r plaza f the Administatin Grup; Cuntry: Related t Address; City: Related t Address; State/Prvince: Related t Address; Pstal Cde: Related t Address; Phne Number: Cntact number; Fax Number: ptinal field; Select Next Step t g t next step. Page 15/32 January 15 th, 2017 v9.4

16 Mandatry fields are highlighted with an asterisk * : Administratin Grup Name: Write the Administratin Grup Name yu desire; Select Next Step t g t next step. Page 16/32 January 15 th, 2017 v9.4

17 Insert Persnal data Mandatry fields are highlighted with an asterisk * : First Name: user first name; Last Name: user last name; Birth date (Mnth and Day): mnth and day f user s birth date; Address: Please nte that all cmunicatins t the user frm esuppliercnnect will be sent t this address; Grup Address (ptinal): a grup mailbx if available (e.g.: inf@cmpany.cm); Address 1: Wrk Address; Address 2 (ptinal): Additinal address data; Address 3 (ptinal): Additinal address data; Cuntry: Related t Address 1; Page 17/32 January 15 th, 2017 v9.4

18 City: Related t Address 1; State/Prvince: Related t Address 1; Pstal Cde: Related t Address 1; Phne Number: Wrk phne number; Fax Number (ptinal): Wrk Fax Number; Mbile Number (ptinal): Wrk Mbile Number; Select Next Step t g t next step. Page 18/32 January 15 th, 2017 v9.4

19 Insert the Internal FCA Cntact Data Cambiare Immagine e valri fields) At this step, the supplier must insert internal (Fiat Chrysler Autmbiles) cntact data: First Name: First Name f the internal cntact persn Last Name: Last Name f the internal cntact persn f the internal cntact persn Reasn: The ratinale abut why yu want t register t have access t esuppliercnnect. Select Submit buttn t cmplete the prcess and send the request t the apprver. The persn in charge t apprve the request is the ne f the Internal FCA esuppliercnnect Administratrs. Page 19/32 January 15 th, 2017 v9.4

20 GATEWAY: Nt the first user fr the Organizatin Chse the type f the user yu want t create, the ptins are: Register as a New User The End User can: Request new applicatins Access Applicatins that have been apprved by SSA Mdify applicatin access in terms f Supplier Cdes and Rles Manage Persnal Master Data Manage Favrites, Resurces and Applicatins Read imprtant cmmunicatins sent by FCA t the Suppliers Register as a New Supplier Security Administratr The SSA has the same access as an End User and can als: Manage their wn cmpany s end users (e.g. Add, Change, Delete, and Authrize user IDs) Manage their wn cmpany s administratin grup structure (e.g. Nminating ther administratrs, Creating new administratin grups) Page 20/32 January 15 th, 2017 v9.4

21 Select the Administratin Grup in which t create the user Select the administratin grup t which yu will belng. Ntice: T help yu chse, the green highlighted Administratin Grup(s) cntain the Supplier Cde yu specified during the registratin prcess. Click n Next Step buttn n the tp f page, t mve t the next step. Page 21/32 January 15 th, 2017 v9.4

22 Insert Persnal data Mandatry fields are highlighted with an asterisk * : First Name: user first name; Last Name: user last name; Birth date (Mnth and Day): mnth and day f user s birth date; Address: Please nte that all cmunicatins t the user frm esuppliercnnect will be sent t this address; Grup Address (ptinal): a grup mailbx if available (e.g.: inf@cmpany.cm); Address 1: Wrk Address; Address 2 (ptinal): Additinal address data; Address 3 (ptinal): Additinal address data; Cuntry: Related t Address 1; City: Related t Address 1; Page 22/32 January 15 th, 2017 v9.4

23 State/Prvince: Related t Address 1; Pstal Cde: Related t Address 1; Phne Number: Wrk phne number; Fax Number (ptinal): Wrk Fax Number; Mbile Number (ptinal): Wrk Mbile Number; Select Next Step t g t next step. Page 23/32 January 15 th, 2017 v9.4

24 Insert Internal Cntact Infrmatin f yur Organizatin At this step the supplier can insert cntact data (ptinal) and Reasn (mandatry): the ratinale abut why yu want t register t have access t esuppliercnnect. Select Submit buttn t cmplete the prcess and send the request t the apprver. The persn in charge t apprve the request is ne f the Supplier Security Administratr f the Administratin Grup chsen during the Select Administratin Grup step, wh may apprve r reject yur request. Page 24/32 January 15 th, 2017 v9.4

25 4 User ID Recvery Functin This sectin describes the prcess t recver a esuppliercnnect User ID starting frm the address used fr the registratin t the prtal. The applicatin t recver the frgtten user ID is reachable frm the esuppliercnnect lgin page clicking the Frgt yur User ID? link at the bttm f the lgin bx Page 25/32 January 15 th, 2017 v9.4

26 1 2 3 T recver the missing User ID it is necessary t cmplete the fllwing steps: 1) insert the address that had been prvided fr the registratin t esuppliercnnect prtal. 2) insert the CAPTCHA security cde (case unsensitive). 3) select the Next buttn t start the recvering peratin. A specific errr message will be displayed fr the fllwing errrs: a) Incrrect frmat b) Incrrect CAPTCHA cde c) Inserted nt fund in the system T refresh the CAPTCHA cde click n the circle arrws next t the CAPTCHA security cde image. T return t the lgin page withut recvering the User ID click n the Back t lgin page buttn Page 26/32 January 15 th, 2017 v9.4

27 If the recvery peratin ends successfully (ne r mre users is fund) an is sent t the address prvided. The cntent f the will be like the ne presented in the image belw. Page 27/32 January 15 th, 2017 v9.4

28 All the User ID cnnected t the inserted fr the recvery are displayed in the with the status. When t access the esuppliercnnect prtal with ne f the User ID present in the , is necessary t reset the passwrd it is necessary t click n the related link Please reset my passwrd. This will start a different actin based n the status f the user and n the availability f ne r mre administratrs. The pssible actins are the fllwing: 1) User ID enabled: Clicking n the link Please reset my passwrd will pen the brwser displaying a bx cntaining the infrmatin n hw t self-reset the passwrd. Clicking n the buttn Navigate t lgin page will display the esuppliercnnect lgin page. 2) User ID disabled with direct administratr(s) available: Clicking n the link Please reset my passwrd will pen the brwser displaying a bx cntaining the infrmatin abut the pssibility, f sending an t the direct administratr(s) t enable the User ID. Clicking n the Ok buttn the will be sent, clicking n the cancel buttn the will nt be sent and the brwser Is redirected t the esuppliercnnect Hme Page 3) User ID disabled withut direct administratr(s) available but with rt administratr(s) available: Clicking n the link Please reset my passwrd will pen the brwser displaying a bx cntaining the infrmatin abut the pssibility, f sending an t the rt administratr(s) t enable the User ID. Clicking n the Ok buttn the will be sent, clicking n the cancel buttn the will nt be sent and the brwser Is redirected t the esuppliercnnect Hme Page 4) User ID disabled and the Organizatin has n administratr(s) available: Clicking n the link Please reset my passwrd will pen the brwser displaying a bx cntaining the infrmatin abut the pssibility, f sending an t have the User ID enabled. Clicking n the Ok buttn the will be sent, clicking n the cancel buttn the will nt be sent and the brwser Is redirected t the esuppliercnnect Hme Page. In this case the will be sent t the user with the instructins t have a new rt administratr created n the prtal Page 28/32 January 15 th, 2017 v9.4

29 PART 3 SUPPORT Page 29/32 January 15 th, 2017 v9.4

30 5 Need Help? This sectin explains what t d in case any prblems arise r if yu wuld like additinal infrmatin abut esuppliercnnect, and what is the supprt service ffered. The Supprt Area is reachable frm the left side menu by clicking n Need Help?. This link takes yu t esuppliercnnect resurces divided in sub-menus: Need Help?, this link cntains all cntent and useful infrmatin t slve yur issue. These infrmatin are als replicated specifically in the fllwing tw main areas: Reference Material, this link takes t the fllwing cntent: Manuals User guides that prvide in-depth details n all sectins f esuppliercnnect; Quick Reference Guides Quick learning mdules that describe esuppliercnnect functinalities; Frequently Asked Questins (FAQs) Answers t cmmnly asked questins abut new user registratin, Cvisint migratin and mre; Cntact Help Desk, this link takes yu t tw ptins fr requesting supprt r help with a prblem: Create a Ticket Visit the esupprt system t pen a new ticket r check the status f an existing ticket; Call fr Supprt Use these telephne numbers t cntact the help desk ver the phne. Page 30/32 January 15 th, 2017 v9.4

31 5.1 Help Desk Supprt The Help Desk ptins als include: Create a Ticket: Visit the esupprt system t pen a new ticket r check the status f an existing ticket. Nte: Lgin is required. Call fr Supprt: Use these telephne numbers t cntact the help desk ver the phne. Cuntry Language Lcal number Tll free number Internatinal English (same as UK) (*) Argentina Spanish Brazil Prtuguese Canada English (same as US) China English France English Germany English India English Nt available Italy Italian Mexic Spanish Pland Italian Serbia English Nt available Turkey English Nt available UK English USA English Venezuela Spanish Ntes (*) When dialing a universal tll free number the caller must first dial the apprpriate cuntry's internatinal access cde (+). When a user calls, he will be autmatically directed t the 'Main Language' related t each number (e.g. Italy ->; Italian, USA -> English, Brazil -> Prtuguese). If the related language is nt available because f the time-zne, the call will be autmatically redirected t the Internatinal Number (English). Page 31/32 January 15 th, 2017 v9.4

32 5.2 Supprted Brwser This sectin lists the brwser currently supprted by the esuppliercnnect prtal. Brwser Versin Versin 7 Internet Explrer (IE) Versin 8 Versin 9 (Cmpatibility Mde) Versin 10 Firefx Latest versins supprted Chrme Latest versins supprted Safari n Mac OS Safari 5.0 n Mac OS 10.5/6 Safari 5.1 n Mac OS 10.6/7 Safari 6.0 n Mac OS 10.8 Page 32/32 January 15 th, 2017 v9.4

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