VOIP TRANSITION INFORMATION PACKET REV: 07/31/17

Transcription

1 The VoIP Transition Information Packet provides information on the transition timeline and key events during each transition phase for our s. 1. Transition Timeline: All the Timeline information listed below is back tracked from the Transition Date unless otherwise indicated. Task Items Timeline Responsible Staff Pre-transition 1. Submit service request at the divisional level Minimum of 18 weeks 2. Kick Off Meeting 17 weeks 3. Schedule Transition Week 17 weeks 4. Send Census Folder to 15 weeks 5. Send check in #1 11 weeks 6. Send check in #2 9 weeks 7. Send confirmed port 8.5 weeks information to Migration 8. Approve and sign off confirmed porting information to the final deadline for porting information without affecting the transition deadline 9. Submit port order, freeze census, and send Migration a copy of port order 8. Send equipment check in # 1 9. Send equipment check in #2 10. Send confirmed equipment order information to Migration 8 weeks 6 weeks 5 weeks 4 weeks 3.5 weeks Divisional CFO or Equivalent, CIO or Equivalent, or Phone Authorized Agent CFO/CIO or equivalent, Authorized Phone Agents, VoIP Project Manager, VoIP Team 1

2 11. Confirmed and sign off on census information (equipment and account set up) deadline for equipment order without additional equipment charges; deadline for account and set up changes without affecting the transition; freeze census editing 12. Confirm Information Session detail 3 weeks 3 weeks 13. Place VLAN on Buildings 3 weeks 14. Have Network Meeting 3 weeks 15. Change Firewall Settings 2 3 weeks 16. Test Firewall and Network 2 weeks 17. Push out Soft Client and 1 3 Install E911 Application weeks 18. Provision Accounts 1 2 weeks 19. Deliver Equipment and SWAP 1 2 Bins weeks 20. Set up Voic and call Any time recording after the accounts are 21. Confirm first detail (location and access to the rooms) provisioned 2 weeks 22. Information Session 1-2 weeks 23. Set up Equipment 1 week Transition Day 1. Port Numbers and Test Calls The night before first service First Day of Service, Migration, Migration 's IT and s IT 's IT End Users with the instructions from the and 2

3 1. Onsite first for First Day of First Day of Service Support 2. Test E911 Calls First Day of Support Post Transition 1. Send Post-Transition Survey 2 weeks 2. Complete Post-Transition 4 weeks Survey 3. Call DoIT Help Desk or File Cherwell Tickets for Post- Transition Support Issues 4. Call SWAP Team to pick up the SWAP bins Anytime Anytime End Users End Users 3

4 2. Key Events During Each Transition Phase: a. Pre-transition i. Confirm Porting Information (8 weeks to the Transition Date) The is responsible to confirm the porting information with the VoIP team at least eight weeks to the Transition Date to ensure the transition will happen on time. Once the port order is submitted to AT&T, no changes will be allowed. Any changes could result in delaying the transition. ii. Confirm Census Information (3 weeks to the Transition date) The CFO or equivalent from the migrating unit will need to sign off on the equipment order before the equipment can be ordered. The migrating unit will be responsible for equipment charges for changes made after the census deadline deadline. Any account changes made after the census deadline may result in transition delay. iii. Soft Client (Jabber) Install With Cisco VoIP, your users have the option of using the Cisco Jabber soft client. This enables users to make telephone calls through their computer by using an application installed on your computer and a headset, rather than a traditional hard phone. You can download the application by visiting the following link: 6 **Please note If someone chooses to use the Jabber Client, they will need to download the E911 software as well. iv. Firewall Rules If anyone in your division is planning on using the Jabber Client, your IT staff will need to make some adjustments to your firewall rules in order for Cisco VoIP to work. The link to the rules are here: 6uu. 4

5 **Please note that if you do not have outgoing firewall rules, you can ignore the last of the rules. v. Voic Instructions vi. Equipment Set Up Equipment will typically be delivered to your building(s) one to two weeks to the transition date. The VoIP team will set up the equipment shortly after the equipment is delivered. The will coordinate with the to set up the details. vii. SWAP SWAP bins will be delivered to migration unit s buildings at the same time as the equipment. The user should wait until after the first service to place their current Centrex phones in those bins. The will need to call the SWAP team to pick up these bins when they are no longer needed. b. Transition i. Porting Expectation Typically, phone numbers will port from Centrex to Cisco VoIP between 5pm and 6pm the day before your scheduled first day of service. We receive this confirmation from AT&T. Typically we receive the confirmation the week before your expected port date. Once we receive the confirmed date and time from AT&T, we will pass this information along to your group. While the porting process is taking place, there may be a brief outage for each user. c. First Day of Support Expectation The will have staff on site for your first service to assist with any issues that your users may have after the transition. We will need help reserving a space at your location for our group to use while we're on site. During this time, we will also conduct E911 testing, and will ask for your help in identifying numbers to test from. 5