Custom Calling Services

Transcription

1 CUSTOM CALLING SERVICES ARE AVAILABLE IN YOUR AREA. THERE WILL BE AN ADDITIONAL MONTHLY CHARGE FOR EACH SERVICE. This group of Custom Calling Features can put your phone to work for you. By simply dialing codes, you can redial busy numbers, redial your last caller, identify your caller before you answer, and even block certain calls from your phone. Quick Reference CALLING FEATURE TO USE TO CANCEL Caller ID Block *67 Per Call Feature Call Return *69 *89 Call Trace *57 Per Call Feature Call Selector *61 Follow Prompts Prefered Call Forward *63 Follow Prompts Call Block *60 Follow Prompts Repeat Dialing *66 *86 Call Forwarding *72 *73 Call Waiting Alerts you with a beep if someone is trying to call you while you re on the phone. You may then put the first person on hold while you answer the second call. Allows important calls to get through even when you are on the phone. 1. While you are on the phone you will be alerted by a beep. To answer the second call, release the switch-hook quickly. The first call will be put on hold and you will be connected to the second call. 2. To return to the first call, release the switchhook quickly. You can switch back and forth between two callers as often as you want. Keep In Touch CALLING FEATURE TO USE TO CANCEL Cancel Call Waiting Subscribe *70 Warm Line *76 Follow Prompts Residential Call Hold *20 Follow Prompts Avoid A Call *68 Follow Prompts Sim Ring *88 Follow Prompts Usage Sensitive 3-Way Calling *71 Hang Up Universal Code To Release *82 Private Number 3. If you want to end the first call, hang up. Your telephone will immediately ring with the second call. 4. The newer phones have a flash button instead of using your switch-hook. The switch-hook is the round flat or square button you push to hang up the phone. Cancel Call Waiting Lets you turn off the Call Waiting feature on per call basis. This feature prevents interruption during important calls or data transmissions and is active for all Call Waiting customers. 1. Listen for a stutter dial tone followed by regular dial tone and dial *70. Listen for the second dial tone and then dial the number you you wish to reach. HOW TO TEMPORARILY CANCEL CALL WAITING WHILE A CALL IS IN PROGRESS: 1. Press and release the switch-hook and put first caller on hold. Listen for dial tone. Press *70. Release the switch-hook and return to call. The switch-hook is the round flat or square button you push to hang up the phone. You cannot Cancel Call Waiting while a call is in progress and you hear a Call Waiting tone. Call Waiting automatically reactivates when you hang up. 20

2 Keep In Touch Three-Way Calling Turns a two-way conversation into a three-way conference call. It saves time and money by getting everyone on the phone at once and enhances your business image. It s very convenient for quick conference calls. It is great for teens also, who like to talk with more than one friend at once. 1. Press and release the switch-hook or flash button to put the first call on hold. 2. You will hear three beeps, then dial tone. 3. Dial the third person s number; you can talk before adding the original caller. 4. To begin Three-Way Calling press and release the switchhook. All three parties will be on line. If the original party hangs up, you can add another third party by repeating steps 1,2 and 3. To disconnect the third party, press the switch-hook twice or flash button. All parties are disconnected when you hang up. The switch-hook is the round, flat or square button you push to hang up the phone. Usage Sensitive Three-Way Calling Works the same way as Three-Way Calling, the only difference is that you will be charged after each use. You activate it with the *71 code. 1. Press and release the switch-hook or flash button to put the first call on hold. 2. You will hear three beeps, then dial tone. Speed Calling/Speed Dial 8 & 30 Reduces your dialing time for emergency of frequently called numbers by allowing you to dial using one or two digits. Your list can include long distance numbers. Available in either 8 or 30 number capacities. SPEED DIAL 8/ 1. Select a one-digit code (2 through 9). 2. Dial *74 and listen for dial tone. 3. Dial code you have selected and complete telephone number it will represent (example: ). Two beeps will confirm your entry. 4. Press # key. 3. Press * You will hear three beeps again, then dial tone. 5. Dial the third person s number. You can talk before adding the original caller. 6. To begin Three-Way Calling press and release the switchhook. All three parties will be on line. SPEED DIAL 30/ 1. Select a two-digit code (20 through 49). 2. Dial *75 and listen for dial tone. 3. Dial code you have selected and complete telephone number it will represent (example: ). Two beeps will confirm your entry. 4. Press # key. 5. To call numbers selected for Speed Calling, simply dial two-digit code followed by #. 5. To call numbers selected for Speed Calling, simply dial one-digit code followed by #. You must keep a list of your Speed Calling numbers. Will not work from rotary or pulse phone. 21

3 Voice Mail A reliable 24-hour, automated call answering service available to anyone with a touch-tone phone. It answers for you when you re already on the line. The caller hears your personal greeting, then leaves a message which is stored in your mailbox. You can access your messages from any touch-tone phone. Use Auto-Login to go directly to your mailbox. Voice Mail is able to record numberous messages simultaneously. It also announces the calling party s number and can even messages to your computer. ACCESSING YOUR MAILBOX: To access your mailbox from your designated home or business phone: 1. Dial *99. This takes you to the Message Retrieval Menu. 2. Press #. When requested, enter your password, followed by the # key. (Your password will be a default code of 0000 until you change it.) New users refer to Mailbox Set-up first by pressing *. To access away from home or business phone: 1. Dial a Message Center number: , or Enter your home or business number. Press * while greeting is playing. 3. Enter your password followed by the # key. (Your password will be a default code of 0000 until you change it.) MAIN MENU: Press 1 Access Message Retrieval Menu. Press 3 Send Messages. (1) Press 5 Hear Sub-Mailbox ID w/ new message. (1) (From Home). Press 7 Plate date and time. Press 9 Access Mailbox Set-up Menu. Press * Return to Mailbox Set-up. (From Home). MAILBOX SET-UP: Press 9 after accessing your Voice Mail service. This will take you to the Mailbox Set-up Menu, with the following options: Press 1 Greeting options (you can skip this step if you choose the default greeting). Press 2 Change password. Press 3 Edit Notification Options. (1) Press 4 Change Auto-Login Options. (Auto-Login takes you directly to mailbox without logging in. Follow voice prompts to set up.) Press 5 Change language setting. Press * Return to Main Menu. Press 0 Repeat instructions. Keep In Touch (1) Optional feature. To change or record your greeting: While in the Greeting Options Menu: Press * End recording function. Press 1 Play greeting. Press 2 Rerecord greeting. Greeting must be saved to be activated. Press 3 Delete greeting. Press * Return to mailbox set-up. Press 5 Pick a new greeting. To change your password: Press 2 Access Change Password from Mailbox Set-up Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one that you can remember. to verify, enter your password followed by the # key. Press * Return to Mailbox Set-up. RETRIEVING YOUR MESSAGES: From the Main Menu: Press 1 Accesses the Message Retrieval Menu. Message Retrieval Menu: Press 1 Access your new messages. Press 2 Hear your saved messages. Press * Return to Main Menu. LISTENING OPTIONS: Press 1 Play or replay message. Press 2 Save message and go to next. Press 3 Delete message and go to next. Press 4 Save message as new. Press 5 Reply to a message. (1) Press 6 Forward message. (1) Press 7 Skip back three seconds. Press 8 Pause or continue message. Press 9 Skip forward three seconds. Press * Return to Main Menu. SUB-MAILBOX SET-UP: Creating a Sub-Mailbox: 1. Access your voice mail (*99). 2. Enter your mailbox ID (example: mailbox #1 or #2). 3. Enter a password followed by the # key. To set up your group greeting (important to set up): 4. Press * key to administer the group greeting. 5. Enter your password followed by the # key. This will take you to the Group Greeting Menu with the following options: Press 1 Play current group greeting. Press 2 Keep this group greeting (must save this group greeting). Press 3 Delete this group greeting. Press 4 Record a new group greeting (follow by # key). (Continued on page 23) 22

4 Voice Mail (cont d) ACCESSING YOUR SUB-MAILBOX: Custom Calling Services 1. Access your Voice Mail. 2. If you are the Group Administrator and wish to record a group greeting, Press * to access the Group Greeting Menu. A voice prompt will guide you through those steps. Otherwise, enter your sub-mailbox number. 3. If requested, enter your password, followed by the # key. (Your password will be a default code of 0000 until you change it). 4. Main menu: Press 1 to retrieve messages, Press 5 to hear which sub-mailboxes have new messages, or Press 9 for mailbox setup. Listening Options (Refer to main listening options). E-CONTROL Go to website Once at this site, you will be prompted to log in. Your user ID and password will be your ten digit telephone number that the voice mail resides on. To change your password, go to My Settings and click the tab that is marked General and key the new password. Click the save tab to update your changes. You should change your password for security purposes. To listen to your voice mail messages on the website, just highlight the message you want to listen to; scroll to the bottom of the page and press Play. To set up an address to be notified when you receive a voice mail go to the Voice Mail tab, then Notify, make sure you click the button that turns this on and click the add button. You will then be prompted to type in your address. Make sure you click OK. Be sure to scroll to the bottom and save the changes. Other options are available at: VOICE MAIL FEATURES & OPTIONS OVERVIEW: Storage Time This is the total length of time allocated for messages in your Voice Mailbox, including your greeting. The larger the Voice Mail Package, the more storage time allocated. Message Length This is the total time allowed for each individual message that callers leave in your Voice Mailbox. All packages have a three minute message length. Messages Kept This refers to the number of days that messages will remain in your mailbox whether or not they have been listened to. Messages can be deleted at any time. Those messages not deleted by the user will automatically be deleted after 7 or 14 days, depending on the Voice Mail package. Call Forward Busy/No Answer This is a feature that Yadkin Valley includes in the Voice Mail Package at no additional cost. This feature allows your calls to go to your Voice Mailbox when you are on the phone or not at home. Keep In Touch 23 Message Waiting Indicator Yadkin Valley provides both a suttered dial tone and a flashing light on your special telephone equipment at no additional charge to alert you when a message is waiting. Those phones can be purchased at any Yadkin Valley retail location. Auto-Login This feature will allow you quick access to your Voice Mailbox when you are calling from the voice mail phone. You get immediate access to your Voice Mailbox without being asked to enter a User ID or Password. Additional numbers such as your mobile number or work number can be added to have Auto-Login. Sub-Mailboxes The Voice Mail system allows either 3 or 9 submailboxes for each telephone line subscribed to the service, depending upon the package selected. Each user on a telephone line can have his/her own Voice Mailbox. PIN access for each mailbox ensures privacy. This is great for roommates, family members and people who work from home. Multiple Associated Numbers This allows the user to have multiple phone numbers at the same location to share one Voice Mailbox. Memo This feature allows you to send a memo message to another Voice Mailbox. The memo is sent directly to the Mailbox without the phone ringing. Internet Control This service allows you to access your Voice Mailbox to retrieve your messages, save or delete them and make changes to your service from a website: Your User ID and Password to access this site is your 10 digit telephone number. Please change your Password to ensure complete privacy. Distribution Lists This feature allows you to group different lists of Mailboxes. For example, if you wanted to send a memo to everyone in your sales department, you can set up a list of people in that department, rather than sending individual messages. Pager Notification A reminder page alerts you when you have a new message in your Voice Mailbox. This feature is only available in Voice Mail Deluxe. Message Forward This feature allows you to forward a message to another mailbox or distribution list. You can also record a message to tag to the front of the message you are forwarding. Notification This feature allows you to not only store your messages in your Voice Mailbox, but it also converts the Voice Message into . You can listen to your messages, save, or delete them from your computer. This is very useful for those that have dial-up Internet service. You will never miss a message that is urgent while you are online. Outdial For small businesses with Voice Mail Deluxe, this feature allows your callers, while in the Voice Mail System, to dial 0 to reach a pre-designated number that is always staffed, such as the company operator.

5 Custom Calling Services Keep In Touch Call Return Returns call to the last number that called you whether or not you answered the phone. If the number is busy, Call Return will continue to redial and alert you with a distinctive ring when the line is free. IF THE LINE IS BUSY: Hang up. Call Return will keep trying the line for up to 30 minutes. 2. A special call back ring alerts you when the call can be completed. Pick up the handset to automatically place that call. After the missed call, you must get a dial tone and then press *69. TO CANCEL: 2. Listen for the voice message giving you the number. Call Return cannot give or return numbers received as unknown, or private, and cannot return calls that have been blocked with Caller ID Block. 3. Press 1 to complete the call. 1. Press *89. Listen for announcement, hang up. Does not work on 800s, 900s, numbers not recognized by Caller ID or on lines where Call Forwarding or other services were activated. Call Return will not activate Voice Mail Cannot be used from a rotary or pulse phone Repeat Dialing Allows you to recall the last number dialed from your phone. If the number is busy, Repeat Dialing will continue to try until the call is completed, then you will receive a special ring and when you pick up the number will automatically ring. TO CANCEL: Press *86. On a rotary or pulse phone, dial Listen for confirmation tone. Hang up. Dial a phone number. When you hear a busy signal, depress the switch-hook and release quickly or hang up. Lift the handset and listen for a special dial tone. Press *66. The switch-hook is the round, flat or square button you push to hang up the phone. 3. To restart the 30-minute clock, repeat steps 1 through 3. If the line is still busy listen for a confirmation message and then hang up. Repeat Dialing will check the number for up to 30 minutes. 4. A special callback ring alerts you if the line becomes free (the callback ring is a series of four rings). 5. Pick up the handset to automatically place the call. You will hear the phone you are calling begin to ring. Repeat Dialing can check as many as 30 busy lines for you at one time. Service does not work on 800 or 900 numbers outside our Customer Local Area Signaling Services (CLASS) service area or on lines where Call Forwarding or other services were activated. 24

6 Selective Ringing Lets you distinguish who the call is for with a distinctive ring pattern. Allows you to have two numbers ringing on the same phone line. Each number rings the phone differently. Use one number for most of your calls. Use the other number for those calls you don t want to miss or to alert someone in your household that the call is for them. Primary Directory Number (PDN) - the main phone number. Secondary Directory Number (SDN) - the phone number added through Selective Ringing. The Selective Ringing ring and Call Waiting tone patterns: Ring Call Waiting PDN Ring Normal 1 Beep SDN 2 Short Rings 2 Beeps Stay In Control HOW SELECTIVE RINGING AFFECTS OTHER CALLING FEATURES: Voice Mail: Only 1 mailbox is allowed and it must be applied to the Primary Directory Number. Call Waiting: Call Waiting is applied to the Primary Directory Number; Secondary Directory Numbers have their own unique call tone pattern. Three-Way Calling: Three-Way Calling is applied to the Primary Directory Number; Secondary Directory Numbers then have Three-Way Calling. Selective Ringing and Call Selector are NOT available on the same access line. Call Forwarding is NOT available on Secondary Directory Numbers. DISCLAIMER: This feature may or may not work with fax machines; it is dependent on the configuration of the fax machine and the number of rings it takes before it comes to the device. Yadkin Valley Telecom Technicians are not certified to work on fax machines and therefore it is not part of YVT services. You will need to call the vendor of your fax machine to resolves issues with Selective Ringing. 3. Press *57. Call Trace Allows you to immediately trace the last incoming call if you have been receiving harassing or prank calls. Information about traces will be provided only to the appropriate law enforcement agency after you have made three successful traces. You then work with the law enforcement agency to take appropriate action. 1. When you get a nuisance call, depress the switch-hook and release quickly. Listen for a special dial tone. 2. If you ve already hung up, pick up the handset and listen for a normal dial tone. 4. Listen for a confirmation that the last call has been traced. Hang up. When you initiate a Call Trace, please record the exact time and date of the call and report this to Yadkin Valley within ten days. Yadkin Valley will capture the calling number. After three successful traces to the same number, the information will be provided to local law enforcement authorities. You may only obtain the calling party s number from local law enforcement. Yadkin Valley cannot distribute traced numbers. Call Tracing will not work on numbers that appear on your Caller ID display as unknown. Cannot be used from a rotary or pulse phone. 25

7 Call Selector Screens your incoming calls by signaling you with a special ring when a number from your selected list is calling. You may have up to 12 numbers on your Call Selector list. 1. Listen for a dial tone. Press *61. Stay In Control TO ADD A NUMBER TO YOUR LIST: 1. Press #. Follow the voice instructions; you can store up to 12 phone numbers on your list. TO REMOVE A NUMBER FROM YOUR LIST: 1. Press *. Follow the voice instructions to remove any or all of those numbers. 2. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list. 3. Dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on). TO ADD THE LAST CALLER TO YOUR LIST: 1. Press 01#. TO HEAR THE PHONE NUMBERS ON YOUR LIST: 1. Dial 1. After the list is read, voice instructions will follow. You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list that you create here is separate from any other lists you may be using for Preferred Call Forwarding, Call Block and similar services. Call Selector, Preferred Call Forwarding and Call Block cannot be used with a rotary or pulse phone. So when you hear the distinctive ring, you will not know which one of the Call Selector numbers is calling. If one of your numbers is also on your Call Block list, you must turn off Call Block before using Call Selector for that number. You may experience long pauses between commands. Call Transfer Whenever you need to transfer a call, it is made simple. You can transfer to a different location or to your second line in your home. You can talk with the second party before you transfer the call, or all three parties can have a conversation. Once you receive the incoming call, push the switch-hook and get a dial tone and dial the second number. You can tell the party that they have a call, or you can just hang up and they will receive the call. Long distance charges will apply if you transfer to a toll number. You have the option to tell the caller about the incoming call that they are about to receive while the other caller is on hold. Works like Three-Way, but the caller that originated the call does not have to stay on the line. Once the caller s number is ringing the one that originated the call can hang up and the call will be transferred to the intended party. 26

8 Residential Call Hold Allows you to place a call on hold and then continue the conversation either from the same set or from another more convenient extension. 1. Customer decides to put call on hold. 2. Hit the switch-hook (or flash button). Stay In Control 4. Hang up the phone, go to a different extension, and pick it up to resume the call. Every 30 seconds a partial reminder ring will be heard from all the telephone extensions. After 195 seconds (a little over three minutes), if you don t pick up, the call will be disconnected. 3. Enter the access code *20. You will get two fast busy tones, then dial tone. Subscriber Activated Call Block (SACB) Subscriber can regulate the amount of long distance calls made from the home with a PIN. The customer must give the Customer Service Representative a 7 to 10 digit PIN. Complete feature order with PIN included. Check with customer service to see if this is available at your location. 2. To end the call just hang up, and the blocking will still be in place. This feature will restrict international, 900/976, or operator assisted calls. If your phone has redial on it, it will redial the entire last number called, including your pin number. 1. Pick up the phone and dial the long distance call. It will prompt you to enter in PIN. The call will be completed. Warm Line Allows a call to be automatically dialed to pre-designated telephone numbers (such as 911) when the telephone goes off the hook and no dialing occurs within 15 seconds. With this service, users have normal access to a telephone, but they can summon help in emergencies just by knocking the receiver off the hook. The Customer Service Representative will need to get a number that the customer wants to be their Warm Line number and put it on the service order. The customer can change this number whenever necessary: 1. Press * Dial the telephone number you wish to connect to when the phone line is off the hook. 4. You will hear a stutter dial tone. This can be a toll free number, local number, 911 or a long distance number, but it must be entered as it would be dialed (Ex: ). You may change this number at any time. Check with Customer Service to see if this is available at your location. 2. You will hear a stutter tone. 27

9 Protecting Your Privacy Call Block Allows you to reject calls from unwanted callers that you have included in your list when they call you even if you do not know their calling number. 1. Press *60. TO REMOVE A NUMBER FROM YOUR LIST: 1. Press *. You may press 1, 0, # or * at any time rather than waiting for the voice instructions. 2. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list. 3. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). TO ADD A NUMBER TO YOUR LIST: 1. Press the # and follow the voice instructions. You can store up to 12 phone numbers on your rejection list. TO HEAR THE PHONE NUMBERS ON YOUR LIST: 1. Dial 1. After the list is read, voice instructions will follow. You will not be notified when or how many calls have been rejected. The list you created here is separate from any other lists you may be using for Call Selector, Preferred Call Forwarding, and similar services. You can save up to 12 numbers on your list. If you have entered the same number on both your Call Blocking list and your Preferred Call Forwarding list and Call Block is ON, Call Blocking will override Preferred Call Forwarding for that number. Cannot be used from a rotary or pulse phone. A call shown as unavailable or unknown by Caller ID cannot be blocked but a call shown as private can. This feature will NOT block a telemarketer if they deliver Caller ID with the call. 28

10 Protecting Your Privacy Caller ID Provides the name and number of the caller on your equipped telephone or display attachment before you answer the call. After the first full ring, the name and number of the caller appears and you can decide whether or not to answer. 1. When you receive a call, wait until your telephone completes the first ringing cycle. 2. The telephone number and name of the person calling you will automatically appear on your display screen between the first and second ringing cycle. 3. If you choose to answer the call, the number will remain on the screen until you or the caller hang up. You must have a phone with a display or purchase a unit that works with the feature. Then you must subscribe to the feature with your local phone company. If private appears on your screen, the caller may have blocked the display of their number by using Caller ID Block before placing the call. You can choose to answer the call or not. If unknown number or out of area appears on your display, the caller is in an area or is using a long distance carrier that does not support Caller ID services. Calling name may not always appear with calling number. Caller ID Block Prevents your phone number from being displayed to the person receiving your call. 1. Pick up your handset and listen for the dial tone. Press *67. You will then hear a stutter dial tone. 2. Dial the number you re calling as usual. 3. The person you ve called will not Private be able to see your number displayed on their Caller ID display screen. Instead, private will be displayed. Anonymous Call Rejection Numbers that originate from a private line will be sent to a recording stating the call will not be accepted. Allows a subscriber to block private name and private number from calling their home. Must subscribe to the feature through the phone company, and the calls will automatically go to a recording, rejecting the call. You must press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call. If the party you have called has Call Return, the called party will not have to know your number. However, by using Call Return they can return a call to your number. You cannot block your number from being displayed to companies using Automatic Number Identification or certain Call Trace features. These companies include Emergency 911 and certain Federal and State agencies. Cannot be used from a rotary or pulse phone. The caller can reverse the privacy status (*82) and then call you back. Will not block out of area, unknown or unavailable. 29

11 Protecting Your Privacy Selective Call Acceptance (Avoid-A-Call) Screens incoming calls against a list of subscribers-specified telephone numbers and accepts any call from those numbers. Calls from any other telephone number route to an announcement stating the subscriber does not wish to receive a call. 1. Dial * Dial 3 to toggle the activation/deactivation. TO DELETE A NUMBER FROM THE LIST: 1. Press *. 2. Dial the 10 digit number to be removed from the list, then press the * key again. TO HEAR ALL THE NUMBERS ON YOUR LIST: 1. Press 1. TO ADD A NUMBER TO THE LIST: 1. Press #. 2. Enter the telephone number, followed by the # key again. TO REPEAT THE INSTRUCTIONS: 1. Press 0. Will not block telemarketer calls or other calls marked out of area on the Caller ID box. 3. There is a maximum of 12 numbers on the list. Caller ID On Call Waiting Identifies the caller while you are on the phone (must have a unit that is compatible). 1. While you are on the phone you will be alerted by a beep that you have another call. 2. The second caller s name and number will appear on the display. 3. To go to the second caller, release the switchhook quickly. The first call will be put on hold and you will be connected to the second call. 4. To return to the first call, release the switch-hook quickly. The number will remain on the screen until you or the caller hangs up. 5. If you want to end the first call, hang up and the telephone will ring immediately with the second call. The switch-hook is the round, flat or square button you push to hang up the phone. t Equipped sets or a display unit must be used for the Caller ID On Call Waiting to work. 30

12 Follow Along Phone Call Forwarding Allows you to transfer incoming calls to another number. You don t have to miss important calls, and you don t have to sit by the phone. It keeps your home more secure by giving the impression someone is at home. 1. Dial * Listen for confirmation message. When your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect. 2. Listen for three tones followed by dial tone. 3. Dial the number where you would like your calls forwarded. When the party answers, Call Forwarding is activated. If the line is busy or no one answers, hang up and repeat steps 1 and 2. On the second attempt, no answer is required. You can still make outgoing calls while your calls are being forwarded. If you get voice mail while trying to forward calls, this service may not work. If you forward your calls to any number outside your local calling area, you will be charged for any calls forwarded to the distant number. TO CANCEL: 1. Dial *73 and listen for two beeps and dial tone. From a rotary or pulse phone dial 1173 and wait four seconds. Call Forwarding Remote Activation Allows you to activate your Call Forwarding from a remote location. For example, you may not know the number that you will be at until you arrive, and this feature allows for the Call Forwarding to be activated when you know the number. The Customer Service Representative will need to get a PIN from the customer (7 to 10 digits). The customer can t change their pin, they must call Customer Service to do so. 1. Dial the access number closest to you ( , , or ). 2. You will be prompted to enter your telephone number followed by your PIN and the # key. 3. You will then be prompted to enter a code to activate (72#) or deactivate (73#) Call Forwarding. 4. Dial the number where you would like your calls forwarded followed by #. 5. The system will read back the number that you choose to forward to, and ask to verify with a 1 or re-enter the number in with a Call Forwarding is now active on your line. 31

13 Follow Along Phone Preferred Call Forwarding Works just like regular Call Forwarding; routes important callers to alternate phone numbers. Only you decide which calls are forwarded by building a list up to 12 numbers. 1. Dial * Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list. 3. Follow the voice instructions and dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on). The first time you turn on the service, you ll be asked to enter the number to which you d like your special calls forwarded. From then on, the system will simply remind you of the current forwardto number. TO HEAR THE PHONE NUMBERS ON YOUR LIST: 1. Press After the list is read, voice instructions will follow. TO ADD A NUMBER TO YOUR LIST: 1. Press #. 2. Follow voice instructions. Press 01# to add the last caller to your list. TO REMOVE A NUMBER FROM YOUR LIST: 1. Press *. Follow voice instructions. Press 07 after hearing a number to remove it from the list. You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other list you may be using for Call Selector, Call Block, and similar services. This service can work with Call Forward (all calls). Numbers on your selective list will follow you to your Preferred Call Forward number. All other calls you receive will be routed to your regular Call Forward number. Preferred Call Forwarding will forward long distance numbers, and the customer will be responsible for the charges. Cannot be used from a rotary or pulse phone. There may be long pauses between options. If a forwarded call reaches voice mail this service may not work. If you have entered the same number on both your Call Blocking list and your Preferred Call Forwarding list and Call Block is ON, Call Blocking will override Preferred Call Forwarding for that number. 32

14 Follow Along Phone Simultaneous Ringing (Sim Ring) Offers a simple and effective find me service, in real time, for subscribers who are on the move and don t want to miss an important call. It is ideal for small office/home office, small business operators, and mobile subscribers (such as real estate agents and sales professionals). A call to a single directory number rings up to five different telephone numbers (EAS- Extended Area Service as well as toll). Toll charges will apply. Whichever phone goes off hook first receives the calls, whether they are in the office, at home or on the go. Any home or remote telephone may be used to activate/deactivate the feature and make changes to the directory numbers in the ring list. TO DELETE A NUMBER FROM YOUR LIST: 1. Press *. 2. Dial the number you wish to remove followed by * again. 3. Additional confirmation of the deletion by pressing 1 key is required when the system reads back the telephone number being deleted. TO HEAR ENTRIES ON YOUR LIST: 1. Dial 1. (The code 07 after an entry deletes it.) The Customer Service Representative must receive a 7 to 10 digit PIN (this number can only be changed by the CSR). The PIN is used only when using any of the remote access telephone lines. The requirements for the pin are as follows: not to contain subscriber s home phone number (so it can t be guessed; also not an easy string of numbers, ex: ). TO REPEAT INSTRUCTIONS: 1. Dial 0. TO ACTIVATE FROM YOUR HOME PHONE: 1. Press *88. TO ACTIVATE FROM ANOTHER LOCATION: 1. You must dial , , or , whichever number is closest to you. 2. Then dial your 10 digit pilot number and PIN (you will be prompted by voice prompts). 3. Dial 3 to toggle active/inactive. TO ADD A NUMBER TO YOUR LIST: 1. Press #. 2. Dial the number you wish to add followed by the # sign again. 33