HeW Electronic Bill Pay Training Manual F o r H e W S y s t e m s

Transcription

1 HeW Systems HeW Electrnic Bill Pay Training Manual HeW Electrnic Bill Pay Training Manual F r H e W S y s t e m s Updated: June 13,

2 HeW Client estatement and epayment System HeW clients can cnveniently view their statement/invice and pay by credit card r electrnically frm yur bank accunt with echeck nline, make a ne-time payment, r schedule multiple payments t save time and effrt. Yu can als elect t receive yur nline statements and ntices electrnically, via , when yu enrll. The HeW Supprt Center is available frm 6:00am t 6:00pm, Muntain Time, Mnday thrugh Friday. Yu can reach us tll-free at , ptin 1, via at, r pen a Supprt Center ticket nline 24 hurs a day, 7 days a week. Table f Cntents Lg In... 3 Hw t Register... 4 REGISTRATION... 4 Online Prfile Screen... 5 CREATE YOUR USER PROFILE... 5 Statement Optins... 6 ONLINE estatement ED estatement... 6 PAPER STATEMENT... 6 Dcuments Page... 7 VIEW YOUR estatement... 7 MAKE ONLINE PAYMENTS... 7 Making and Managing Payments... 8 MAKE A ONE-TIME PAYMENT... 8 SET UP RECURRING PAYMENTS... 8 RECURRING PAYMENT CHARGES... 9 AutPay Payments... 9 Scheduled payments... 9 CHANGING OR CANCELLING RECURRING PAYMENTS

3 Lg In G t Select the Pay Bill Online buttn lcated at the bttm f ur hme page Lg int the WebView system using yur Lgin (username) and Passwrd created during yur registratin with this system. If yu have never registered befre, please select the Register link. See page 3 f this dcument fr instructins n registering. payment prfile. 3

4 Hw t Register REGISTRATION Enter the Enrllment Number lcated n the bttm left-hand crner f yur paper statement / invice. Select the Start Enrllment Prcess buttn Cmplete the Online Prfile screen. See page 4 f this dcument fr instructins. 4

5 Online Prfile Screen CREATE YOUR USER PROFILE Enter yur infrmatin int the Online Prfile screen. Yur statement defaults t being viewable nline. T pt in t receive a statement cpy via , Check mark the dcuments in an attachment belw check bx. Cmplete yur address in the field t the right. Select Create Prfile x (yur here) Yu will receive a welcme after yu create yur prfile: Welcme! Thank yu fr enrlling in electrnic delivery. This message is t infrm yu that we have cnfirmed yur identity based n the infrmatin yu prvided in the enrllment prcess. Yu may nw use the username and passwrd selected during enrllment t access yur dcuments frm us electrnically at r. Yu will be infrmed by each time a new dcument is made available n this site fr yur review. 5

6 Statement Optins ONLINE estatement This is the default setting when yu create yur prfile, unless yu pted in fr an ed cpy during yur prfile creatin. ED estatement If yu did nt elect t receive a cpy f yur estatement via when yu created yur prfile, yu can pt fr this at any time. Under yur Custmer Prfile, simply check mark the bx under Crrespndence and enter in yur address in the field t the right. Make sure t select the Save buttn at the bttm f the screen t save yur changes. PAPER STATEMENT Yu can select t receive paper statements at any time. Mark the paper bx under the Crrespndence sectin. Make sure t select the Save buttn at the bttm f the screen t save yur changes. Paper 6

7 Dcuments Page Frm this page yu can: VIEW YOUR estatement The newest statement shuld appear at the tp f the list. If yu are unable t lcate a statement, please call HeW Supprt Center. Click n the PDF symbl under the View clumn. MAKE ONLINE PAYMENTS Click n the mney symbl belw the Pay clumn. 7

8 Making and Managing Payments MAKE A ONE-TIME PAYMENT Once yu click n the mney symbl frm the Dcuments page, yu can make a credit card r echeck payment. Name and Address entered must match the infrmatin as shwn n yur credit card statement r fr echeck it must match what is listed under yur bank accunt. SET UP RECURRING PAYMENTS When yu are making a payment, yu can set up recurring payments. *Nte - Credit card r echeck infrmatin can nly be changed when yu are making a payment. Select the Stre payment prfile check bx Select ne f the drpdwn ptins in the Schedule sectin. Chse Schedule t pay the same exact amunt each mnth. Nte Payments will cntinue t ccur even with a zer balance. Chse AutPay t pay the amunt due n yur invice each mnth. Methd Select echeck/ach t pay frm yur bank accunt. x CVV three r fur digit number n the back f yur credit card 8

9 RECURRING PAYMENT CHARGES between AutPay and Scheduled payments.) AutPay Payments Usually ccur arund the 5 th f each mnth. Will nt ccur n accunts with a zer balance. Scheduled payments Occur n the date specified in yur prfile. The amunt specified in yur prfile will ccur regardless f whether the accunt has a balance r nt. CHANGING OR CANCELLING RECURRING PAYMENTS Delete the current prfile and create a new ne. Clients clsing their accunt with HeW, must turn ff Scheduled r AutPay payments t stp recurring payments nce they n lnger have a balance with HeW. If this is nt dne, yur accunt will cntinue t have payments withdrawn. 9