Caller dialled digit during recording. Fax routing Config? Yes. Route to Fax Extensions

Transcription

1 Auto Attendant Menu Caller dialled digit during recording Digits 0-7 Fax tone detected selection is made 2nd digit present Single Digit Config Fax routing Config? Ignore Fax Route to Extensions Route to Fax Extensions 3rd digit present Prompt: I m sorry I didn t receive all the digits Restart Auto Attendant Routing to resource Perform no selection configuration

2 Auto Attendant Menu Caller dialled digit during recording Digit 8 Digit 9 Digit * Digit # 2nd digit present Single Digit Config Route to Call Bridge Menu 2nd digit present Prompt: I m sorry there are no matching entries Route to Extensions Enter Vmail system 3rd digit present Routing to extension/ group Valid Access Code Prompt: I m sorry I didn t receive all the digits Route to Call Bridge menu

3 Prompt: This is Call Bridge. Please enter your password. When you have finished press #. Valid Prompt: Invalid password. Please try again. When you have finished press # Prompt: Invalid password Valid Outgoing Access Code allowed Prompt: You are not permitted to dial this number. Connect to dial tone (line in OAC) Greetings Options Menu

4 Prompt: Access code please. When you have finished press # Admin code / Call Access code Admin code Call Access code Prompt: Welcome, To activate press #. <only played if call access code has been created> To set the call access code press 1 To deactivate the call access code, press 2 <only played if call access code has been created> And to exit press * Prompt: Please wait for the administrator. Call placed on hold, or in conference if started. Prompt: Please enter in your new call access code. When you have finished, press # Prompt: Please confirm your new call access code. When you have finished, press # Accepted Prompt: Accepted Press * Prompt: Goodbye. System hangs up.

5 Prompt: Please enter the first 3 digits of the persons <first, last, first or last> name. 3 digits dialed Less 3 digits 3 digits Match match Prompt: I m sorry there is no matching entry for those digits. Match found Prompt: <By extensions name if recorded> + Extension <xxx> to dial this number press 1. To hear the next matching entry press 2. To try a different name press 3. Route to extension Press 3

6 Prompt: Please enter your Hot Desk PIN code. When you have finished press #. PIN Valid Prompt: Invalid PIN. Please try again. When you have finished press # Prompt: Invalid PIN Valid Hot Logged In Same PIN Prompt: Extensions <xxx>, accepted. Prompt: Accepted. Disconnects phone

7 Calling into voic During playing of the voic greeting Digit # Digits 1-9 Digit 0 Digit * Ignore digit, continue playing greeting Is 0 Configured Did call come from AA I m sorry there is no matching entry for those digits, please try again. Go to record message Existing voice mail, perform action Disconnect Return to last Auto Attendant caller was at

8 Calling into voic During recording of the voic message Digits # Digits 1-9 Digits 0 Digit * Is O configured I m sorry there is no matching entry for those digits, please try again. Internal Caller Go to Recording submenu menu Ignore Digits Perform 0 configured action Return back to the voice mail greeting Play Good-bye prompt and return to dialtone

9 If you are satisfied with your recording Hang up or press 1. To replay the message press 2. To re-record the message press 3. To delete the message press 7. To back up press *. Message saved. To record a new message press 1. To back up press * Go to Inbound- VM Greeting Press * Play recorded message, return to submenu Press 3 / 7 Message deleted * Return to Auto Attendant Hang Up Message automatically saved

10 Mailbox XXX. Welcome to the voice mail system. Is password set In order to start using your voic you will need to enter in password. Please select a password containing 4 to 8 digits. If you do not want a password press #. Please enter your new password, when you have finished press # Thank you # Pressed is 4 to 8 digits Please confirm your password, when you have finished press # Invalid matches Thank you Is name recorded So callers can locate you in the directory, we need to record your name Please state your name after the tone. When you have finished press #. The current directory Name for extension XXX, is <play recording> Digit 2 If you are satisfied with your recording press 1. To re-record your name press 2. Digit 1 Is Greeting set The current greeting is <insert generic greeting>. To keep the current greeting press 1. To record a new greeting press 2. To select the standard greeting press 3. Digit 2 After the tone record your greeting. When you have finished, press # Digit 1 Digit 2 Standard greeting selected Digit 3 The current greeting is <play greeting>. To keep the current greeting press 1. To record a new greeting press 2. To select the standard greeting press 3. Digit 1 Thank you your voice mailbox has successfully been set up

11 From a local extension dial tone, press * * # or * * <mailbox no.> ** <mailbox #> **# You have new messages in mailbox XXX, You have no new messages in mailbox XXX. Please select a mailbox, or press # to enter the first mailbox, and to exit press * Prompt: mailbox <mailbox no.> Setup Enabled Prompt: Please enter your password, when you have finished press # Disabled Prompt: Invalid password Prompt: You have X new message(s) If no messages is used. If saved only messages saved is used instead of new Correct Prompt: To listen to messages, press 1 Prompt: To change your greeting options, press 2 Prompt: To change your personal options, press 3 Prompt: To record your name for the directory, press 4 Prompt: And to exit, press * Listening to Messages Menu Greetings Options Menu Personal Options Menu Directory Name Menu Prompt: Goodbye

12 Prompt: To restore deleted messages, press 0 <only present upon returning to menu, and deleted message in this session> To listen to messages, press 1 To change your greeting options, press 2 To change your personal options, press 3 To record your name for the directory, press 4 And to Exit press * Prompt: First new message - Goes back 10 sec 1 Skips to the beginning of the message Press 3 - Goes forward 10 sec Press 33 Skips to the end of the message Press 5 Plays time / date stamp, followed by Caller ID number Press 6 - Forward the call Voice mailbox <messages> Prompt: Enter the mailbox extension of the person to whom you wish to forward the message. When you have finished press #. Prompt: To append a note to this message press 1; To forward the message press 2 Prompt: Record Prompt: If you are satisfied with your message after the your recording press 1, to tone, when you have rerecord your message press 2 finished press # Prompt: Message Sent Prompt: Caller ID Information Press 7 - Delete message Press 9 - Save message Press # - Skip to next message Returns to the main menu if no new messages, or plays next message Goes to next message Prompt: To replay the message, 1 Prompt: To delete the message, Press 7 Prompt: To save the message, Press 9 Returns to the main menu if no new messages, or plays next message End of message Prompt: To forward the message, Press 6 Prompt: Enter the mailbox extension of the person to whom you wish to forward the message. When you have finished press #. Prompt: To append a note to this message press 1; To forward the message press 2 Prompt: Record Prompt: If you are your message after satisfied with your recording the tone, when you press 1, to rerecord have finished press # your message press 2 Prompt: Message Sent Prompt: To skip to the next message press # Return to Next new message Repeat for Saved messages Prompt: To return to the main menu Press * Top menu Press *

13 Prompt: To listen to messages, press 1 To change your greeting options, press 2 To change your personal options, press 3 To record your name for the directory, press 4 And to Exit press * Prompt: The current greeting is <current recording>. To select your first personal greeting, press 1. To select your second personal greeting, press 2. And to return to the main menu press * Prompt: The current greeting is <current greeting>. To keep the current greeting, press 1. To record a new greeting press 2. To select the standard greeting press 3. Prompt: Accepted Prompt: After the tone record your greeting, when you Have finished press # Press 3 Prompt: Standard greeting selected Prompt: The current greeting is <current greeting>. To keep the current greeting, press1. To record a new greeting press 2. To select the standard greeting press 3. Prompt: Accepted Prompt: After the tone record your greeting, when you have finished press # Press 3 Prompt: Standard greeting selected

14 Prompt: To listen to messages, press 1 To change your greeting options, press 2 To change your personal options, press 3 To record your name for the directory, press 4 And to Exit press * Press 3 Prompt: To change your password, press 1 To activate/deactivate auto date & time stamp on/off, press 2 And to back up press * Prompt: Please enter your new password, when you have finished, press # Prompt: Please confirm your password, when you have finished press # Invalid Accepted Prompt: Auto date & time stamp - toggle - On/Off

15 Prompt: To listen to messages, press 1 To change your greeting options, press 2 To change your personal options, press 3 To record your name for the directory, press 4 And to Exit press * Press 4 Prompt: The current directory name for extension X is <recording> Prompt: If you are satisfied with your recording, press 1 To re-record your name, press 2 Prompt: Thank you Prompt: Please state your name after the tone, when you have finished, press #

16 From a local extension dial tone, press * * <broadcast no.> Prompt: mailbox <mailbox no.> Setup Enabled Prompt: Please enter your password, when you have finished press # Prompt: Invalid password Correct Prompt: To record a new announcement, press 1 Prompt: The current greeting is <current greeting>. To keep the current greeting, press 1. To record a new greeting press 2. Prompt: Accepted Prompt: After the tone record your greeting, when you Have finished press # Prompt: To change your password, press 2 Prompt: Please enter your new password, when you have finished, press # Prompt: Please confirm your password, when you have finished press # Invalid password Accepted Prompt: And to exit, press * Hang up