Siebel 8.1.x Fundamentals Student Guide

Size: px
Start display at page:

Download "Siebel 8.1.x Fundamentals Student Guide"

Transcription

1 Siebel 8.1.x Fundamentals Student Guide D72466GC10 Edition 1.0 April 2011 Part Number - Applied

2 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Disclaimer This document contains proprietary information and is protected by copyright and other intellectual property laws. You may copy and print this document solely for your own use in an Oracle training course. The document may not be modified or altered in any way. Except where your use constitutes "fair use" under copyright law, you may not use, share, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, or distribute this document in whole or in part without the express authorization of Oracle. The information contained in this document is subject to change without notice. If you find any problems in the document, please report them in writing to: Oracle University, 500 Oracle Parkway, Redwood Shores, California USA. This document is not warranted to be error-free. Restricted Rights Notice If this documentation is delivered to the United States Government or anyone using the documentation on behalf of the United States Government, the following notice is applicable: U.S. GOVERNMENT RIGHTS The U.S. Government s rights to use, modify, reproduce, release, perform, display, or disclose these training materials are restricted by the terms of the applicable Oracle license agreement and/or the applicable U.S. Government contract. Trademark Notice Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

3 Contents 0 Course Introduction Lesson Agenda 0-2 Instructor and Class Participants 0-3 Training Site Information 0-4 Course Audience 0-5 Course Prerequisites 0-6 Course Goal 0-7 Course Objectives 0-8 Course Methodology 0-9 Course Materials 0-10 Siebel Documentation 0-11 Feedback 0-12 Course Agenda 0-13 Summary 0-15 Practice 0 Overview: Preparing the Classroom Environment Introducing Siebel Applications Objectives 1-2 Siebel Customer Relationship Management (CRM) 1-3 Siebel CRM Applications 1-4 Employee Application: Siebel Sales 1-5 Employee Application: Siebel Call Center 1-6 Partner Application: Siebel Partner Portal 1-7 Comparison of Siebel CRM Applications 1-8 Siebel User Interface (UI) Modes 1-9 High Interactivity Mode 1-10 Standard Interactivity Mode 1-11 Common Siebel Application Business Entities 1-12 Configuring Siebel Applications 1-13 Siebel Bookshelf 1-14 The Business Analyst s Role and the Roadmap for this Course 1-15 Lesson Highlights 1-16 Practice 1 Overview: Exploring Siebel CRM Applications Using the Siebel Web Client Objectives 2-2 Logging In to a Siebel Application 2-3 iii

4 Application Home Page 2-4 Siebel Application User Interface 2-5 Application-Level Menu 2-6 Application Level-Menu: Help Menu 2-7 Global Toolbar 2-8 Site Map 2-9 Screens 2-10 Screen Home Page 2-11 Screen Navigation 2-12 Hyperlinks 2-15 List Applets and Form Applets 2-16 Navigating List and Form Applets 2-17 List Columns 2-18 Displaying and Reordering List Columns 2-19 Sort Data in List Columns 2-20 Show More Records 2-22 User Preferences 2-23 Lesson Highlights 2-24 Practice 2 Overview: Using the Siebel Web Client Working with Data in the Siebel User Interface Objectives 3-2 Working with Data in the Siebel User Interface (UI) 3-3 Creating a New Record 3-4 Entering Record Data 3-5 Text Editor 3-6 Attachments 3-7 Modifying and Saving Data 3-8 Using Picklists 3-9 Using Picklists: Examples 3-10 Using Multi-Value Groups 3-11 Deleting Data 3-12 Querying for Data in the Siebel UI 3-13 Running and Executing a Query 3-14 Wildcards 3-15 Query Operators 3-16 Record Count 3-18 Using the Query Assistant 3-19 Querying an MVG Field: Creating a Query 3-20 Querying an MVG Field: Query Results 3-21 Refining a Query 3-22 iv

5 Saving a Query 3-23 Executing Predefined and Saved Queries 3-24 Query Results and Data Access Control 3-25 Lesson Highlights 3-26 Practice 3 Overview: Querying Siebel Data Common Siebel Business Entities Objectives 4-2 The Siebel Logical Model 4-3 Common Siebel Business Entities 4-4 Accounts 4-5 Account Information 4-6 Entering Account Information 4-7 Contacts 4-8 Contact Information 4-9 Public Contacts 4-10 Private Contacts 4-11 Activities 4-12 Activity Information 4-13 Viewing Activities 4-14 Activity Templates and Plans 4-15 Activity Template Example 4-16 Opportunities 4-17 Opportunity Information 4-18 Other Opportunity Functionality 4-20 Service Requests 4-21 Service Request Information 4-22 Other Common Siebel Entities 4-23 Relationships Between Entities 4-24 Relationships Between Entities: Visual Cues 4-25 Lesson Highlights 4-26 Practice 4 Overview: Exploring Common Siebel Entities Using Siebel Business Entities Objectives 5-2 Using Siebel Business Entities 5-3 Supporting Company Business Practices 5-4 Business Scenario 5-5 Sales Business Process 5-6 Search for Contact Information 5-7 Verify Account Information 5-8 v

6 Add an Activity for the Contact 5-9 Add Activity to Contact 5-10 Add Opportunity to Contact 5-11 Add Products to Opportunity 5-13 Auto-Create Quote 5-14 Edit Quote: Modifying the Quote Record 5-15 Edit Quote: Adding Line Items 5-16 Print Quote and Send to Customer 5-17 Limits of the Siebel Data Model 5-18 Customizing the Siebel Application 5-19 Lesson Highlights 5-20 Practice 5 Overview: Using Siebel Entities Exploring Siebel Sales Objectives 6-2 Siebel Sales 6-3 Siebel Sales Scenarios 6-4 Scenario 1: Opportunity Management 6-5 Scenario 1: Sales Operations Generates New Opportunities 6-6 Scenario 1: Siebel Remote 6-7 Scenario 1: Log in Using the Mobile Web Client 6-8 Scenario 1: Synchronize With Remote Siebel Server 6-9 Scenario 1: Use Opportunity Data 6-10 Scenario 1: Access Opportunity Account Information 6-11 Scenario 1: Target Account Selling 6-12 Scenario 1: Set Opportunity Sales Stage to Track Progress 6-13 Scenario 1: Sales Methodologies 6-14 Scenario 1: Estimate Opportunity Revenues 6-15 Scenario 2: Forecasting 6-16 Scenario 2: Sales Representative Creates a New Forecast 6-17 Scenario 2: Forecasts and Revenues 6-18 Scenario 2: Submit the Forecast to a Sales Manager 6-20 Scenario 2: Manager Rolls Up Team s Forecasts 6-21 Scenario 2: Manager Analyzes Revenue Charts 6-22 Global Account Management 6-23 Siebel Territory Management 6-25 Territory Management Example 6-27 Lesson Highlights 6-28 Practice 6 Overview: Exploring Siebel Sales 6-29 vi

7 7 Exploring Siebel Call Center Objectives 7-2 Siebel Call Center 7-3 Types of Customer Interactions 7-4 Siebel Call Center Scenario 7-5 Call Center Scenario Receive Incoming Call Review Customer Records Create a New SR Verify Customer Entitlement 7-11 Entitlements Assign SR to Product Expert 7-13 Assignment Options 7-14 Service Request Assigned to New Owner Research Solution Document Work Send to Customer Close the SR 7-19 Other Call Center Features 7-20 Siebel Response 7-21 SmartScript 7-22 Service Analytics 7-23 Hoteling and Multi-Tenancy 7-24 Lesson Highlights 7-25 Practice 7 Overview: Exploring Siebel Sales Other Siebel CRM Features Objectives 8-2 Siebel CRM Features 8-3 ihelp 8-4 ihelp Components 8-5 ihelp Locates Controls 8-7 ihelp Designer 8-8 Universal Inbox 8-10 Inbox: User Activities 8-11 Inbox: Additional User Views 8-12 Inbox: Administrative Views 8-13 Reports 8-14 Properties of Siebel Reports 8-15 Running a Siebel Report Query For the Data Set 8-17 vii

8 2. Select the Report Select the Report Type View or Save the Report 8-20 Audit Trail 8-21 Audit Trail Example 8-22 Search 8-23 Features of Siebel Search 8-24 User Experience 8-25 Invoking Siebel Search 8-26 Advanced Searches 8-27 Reviewing Results 8-28 Lesson Highlights 8-29 Practice 8 Overview: Exploring Other CRM Features Administering Siebel Applications Lesson Objectives 9-2 Administering Applications 9-3 Siebel Administration Screens 9-4 Tour of Siebel Administrative Screens 9-5 General Administrative Screens 9-6 Administration - Application 9-7 Administration - Application: Example Requirement and Solution (View Links) 9-8 Administration - Application: Example Requirement 9-9 Administration - Application: Solution (State Model) 9-10 Administration - Application: Example Requirement and Solution (Predefined Queries) 9-11 Administration - Data 9-12 Administration - Data: Example Requirement and Solution (Currencies) 9-13 Administration - Data: Example Requirement and Solution (Periods) 9-14 Administration - Data Validation 9-15 Administration - Data Validation: Example Requirements and Solutions 9-16 Administration - Communications 9-17 Administration - Communications: Example Requirement and Solution 9-18 Special-Purpose Administrative Screens 9-19 Administration - Partner 9-20 Administration - Product 9-21 Administration - Pricing 9-22 Lesson Highlights 9-23 Practice 9 Overview: Using Administration Screens 9-24 viii

9 10 Implementing Siebel Applications Objectives 10-2 Siebel Product Implementations 10-3 Two Ways to Satisfy User Requirements 10-4 Anticipate Return on Investment (ROI) Impact 10-5 Impact of Modifying Business Process 10-6 Impact of Modifying the Application 10-7 Select an Appropriate Strategy 10-8 Standardized Implementation Methodology Characteristics 10-9 Define Project Roles Typical Project Roles and Responsibilities Define Project Scope Define Activity Sequence Identify ROI Metrics Develop Acceptance Criteria Build in Change Management Involve Project Stakeholders Communicate Project Progress Lesson Highlights ix

10

CLAUDIA CAMPOS (claudia cl) has a non-transferable license to use this Student Guide

CLAUDIA CAMPOS (claudia cl) has a non-transferable license to use this Student Guide Siebel 8.1.x Business Analyst Volume I Student Guide D63801GC10 Edition 1.0 March 2010 D65906 Copyright 2010, Oracle and/or its affiliates. All rights reserved. Disclaimer This document contains proprietary

More information

Oracle Hyperion Data Relationship Management Administration Activity Guide

Oracle Hyperion Data Relationship Management Administration Activity Guide Oracle Hyperion Data Relationship Management 11.1.1 Administration Activity Guide D56817GC10 Edition 1.0 April 2009 D59184 Authors Jody Glover Sergiy Pecherskyy Technical Contributors and Reviewers Matt

More information

Oracle BPM 10g R3 Programming 1 Essentials

Oracle BPM 10g R3 Programming 1 Essentials Oracle BPM 10g R3 Programming 1 Essentials Volume I Student Guide D55633GC10 Edition 1.0 March 2009 D58927 Authors Jill Moritz Kenny Somerville Technical Contributors and Reviewers Fernando Dobladez Carolina

More information

Oracle Application Testing Suite: Introduction Student Guide

Oracle Application Testing Suite: Introduction Student Guide Oracle Application Testing Suite: Introduction Student Guide D55447GC10 Edition 1.0 August 2008 D55981 Copyright 2008, Oracle. All rights reserved. Disclaimer This document contains proprietary information

More information

Oracle VM Administration: Oracle VM Server for x86 Student Guide

Oracle VM Administration: Oracle VM Server for x86 Student Guide Oracle VM Administration: Oracle VM Server for x86 Student Guide D74549GC10 Edition 1.0 April 2012 D76950 Author Michele Dady Editors Aju Kumar Anwesha Ray Graphic Designer Satish Bettegowda Publishers

More information

MySQL Performance Tuning

MySQL Performance Tuning MySQL Performance Tuning Student Guide D61820GC20 Edition 2.0 May 2011 D73030 Author Jeff Gorton Copyright 2011, Oracle and/or it affiliates. All rights reserved. Disclaimer Technical Contributors and

More information

C. Add a Product to many Product Catalogues and allow each Product Catalogue to have one or more Products.

C. Add a Product to many Product Catalogues and allow each Product Catalogue to have one or more Products. Volume: 74 Questions Question No : 1 In which three scenarios would the use of an MVG control be appropriate? A. Associate one 01 more Contacts to a given Account. B. Assign a Service Request by selecting

More information

Oracle BI Publisher 11g R1: Fundamentals

Oracle BI Publisher 11g R1: Fundamentals Oracle BI Publisher 11g R1: Fundamentals Volume I Student Guide D68420GC10 Edition 1.0 June 2011 D73304 Authors Lea Shaw Sindhu Rao Technical Contributors and Reviewers Timothy McGlue Nikos Psomas Pradeep

More information

Oracle Warehouse Builder 10g: New Features

Oracle Warehouse Builder 10g: New Features Oracle Warehouse Builder 10g: New Features Volume I - Student Guide D44808GC10 Edition 1.0 July 2006 D46761 Author Richard Green Technical Contributors and Reviewers David Allan Herbert Bradbury Sharath

More information

Oracle VM Server for x86: Administration

Oracle VM Server for x86: Administration Oracle VM Server for x86: Administration Student Guide D85765GC10 Edition 1.0 August 2014 D87627 Author Michele Lemieux Dady Editors Daniel Milne Vijayalakshmi Narasimhan Graphic Designer Divya Thallap

More information

Oracle GoldenGate 11g: Advanced Configuration for Oracle Student Guide

Oracle GoldenGate 11g: Advanced Configuration for Oracle Student Guide Oracle GoldenGate 11g: Advanced Configuration for Oracle Student Guide D76689GC10 Edition 1.0 March 2013 D81509 Author Elio Bonazzi Editors Smita Kommini Raj Kumar Richard Wallis Graphic Designer Rajiv

More information

Analytics: Server Architect (Siebel 7.7)

Analytics: Server Architect (Siebel 7.7) Analytics: Server Architect (Siebel 7.7) Student Guide June 2005 Part # 10PO2-ASAS-07710 D44608GC10 Edition 1.0 D44917 Copyright 2005, 2006, Oracle. All rights reserved. Disclaimer This document contains

More information

Oracle BI Publisher 10g R3: Fundamentals

Oracle BI Publisher 10g R3: Fundamentals Oracle BI Publisher 10g R3: Fundamentals Student Guide D53147GC10 Edition 1.0 February 2008 D54122 Authors Padmaja Mitravinda Brian Pottle Technical Contributors and Reviewers Leta Davis Tim Dexter Mike

More information

R12.x Oracle Order Management Fundamentals Student Guide

R12.x Oracle Order Management Fundamentals Student Guide R12.x Oracle Order Management Fundamentals Student Guide D60267GC10 Edition 1.0 May 2010 D66322 Copyright 2010, Oracle. All rights reserved. Disclaimer This document contains proprietary information and

More information

Oracle 11g: XML Fundamentals

Oracle 11g: XML Fundamentals Oracle 11g: XML Fundamentals Student Guide D52500GC10 Edition 1.0 December 2007 D53762 Authors Chaitanya Koratamaddi Salome Clement Technical Contributors and Reviewers Bijoy Choudhury Isabelle Cornu Ken

More information

Oracle Service Bus 10g R3: Design & Integrate Services for SOA

Oracle Service Bus 10g R3: Design & Integrate Services for SOA Oracle Service Bus 10g R3: Design & Integrate Services for SOA Student Guide D56299GC11 Edition 1.1 November 2010 D69834 Authors Bill Bunch Tom Hardy Technical Contributors and Reviewer s Werner Bauer

More information

Oracle Database 10g: Using OLAP

Oracle Database 10g: Using OLAP Oracle Database 10g: Using OLAP Student Guide D17505GC20 Production 2.0 April 2006 D45765 Authors Brian Pottle Kevin Lancaster Nancy Greenberg Technical Contributors and Reviewers Stuart Bunby Marty Gubar

More information

Oracle Data Integrator: Administration and Development Volume I Student Guide

Oracle Data Integrator: Administration and Development Volume I Student Guide Oracle Data Integrator: Administration and Development Volume I Student Guide D48459GC30 Edition 3.0 December 2007 D53463 Authors Laura Hofman Miquel FX Nicolas Technical Contributor and Reviewer Sharath

More information

Oracle Database 12c: Install and Upgrade Workshop

Oracle Database 12c: Install and Upgrade Workshop Oracle Database 12c: Install and Upgrade Workshop Student Guide D77766GC10 Edition 1.0 July 2013 D82686 Authors Donna Keesling Dominique Jeunot James Spiller Technical Contributors and Reviewers Roy Swonger

More information

Oracle BI 11g R1: Build Repositories

Oracle BI 11g R1: Build Repositories Oracle BI 11g R1: Build Repositories Volume I - Student Guide D63514GC11 Edition 1.1 June 2011 D73309 Author Jim Sarokin Technical Contributors and Reviewers Marla Azriel Roger Bolsius Bob Ertl Alan Lee

More information

UNIX and Linux Essentials Student Guide

UNIX and Linux Essentials Student Guide UNIX and Linux Essentials Student Guide D76989GC10 Edition 1.0 June 2012 D77816 Authors Uma Sannasi Pardeep Sharma Technical Contributor and Reviewer Harald van Breederode Editors Anwesha Ray Raj Kumar

More information

Oracle WebCenter Sites 11g for Developers

Oracle WebCenter Sites 11g for Developers Oracle WebCenter Sites 11g for Developers Student Guide D78300GC10 Edition 1.0 August 2012 D78723 Author Jenny Wongtangswad Technical Contributors and Reviewers Deirdre Duffy Heike Hundt Lee Klement Michael

More information

Oracle Content Server 11g: Administration

Oracle Content Server 11g: Administration Oracle Content Server 11g: Administration Volume I Student Guide D63093GC10 Edition 1.0 June 2011 D68962 Authors Saskia Nehls Marsha Hancock Deepa Pottangadi Technical Contributors and Reviewers Vijay

More information

Vendor: Oracle. Exam Code: 1z Exam Name: Siebel Customer Relationship Management (CRM) 8 Business Analyst. Version: Demo

Vendor: Oracle. Exam Code: 1z Exam Name: Siebel Customer Relationship Management (CRM) 8 Business Analyst. Version: Demo Vendor: Oracle Exam Code: 1z0-219 Exam Name: Siebel Customer Relationship Management (CRM) 8 Business Analyst Version: Demo QUESTION NO: 1 When does data get written to the Siebel database during Task

More information

Fundamentals of the Java Programming Language

Fundamentals of the Java Programming Language Fundamentals of the Java Programming Language Student Guide SL-110 REV E D61798GC10 Edition 1.0 2009 D62399 Copyright 2006, 2009, Oracle and/or its affiliates. All rights reserved. Disclaimer This document

More information

Oracle Service Bus 10g R3: System Administration

Oracle Service Bus 10g R3: System Administration Oracle Service Bus 10g R3: System Administration Student Guide D56301GC11 Edition 1.1 November 2010 D69775 Authors Bill Bunch Bijoy Choudhury Swarnapriya Shridhar Technical Contributor and Reviewer Tom

More information

Oracle Warehouse Builder 10g: Implementation Part 2

Oracle Warehouse Builder 10g: Implementation Part 2 Oracle Warehouse Builder 10g: Implementation Part 2 Student Guide D18396GC10 Edition 1.0 June 2006 D46564 Authors Molly Correa Richard Green Technical Contributors and Reviewers David Allan Sharath.Bhujani

More information

Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2015, Rev. A

Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2015, Rev. A [1]Siebel CRM Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2015, Rev. A E52416-01 October 2015 Siebel Clinical Trial Management System Guide, Siebel Innovation Pack 2015, Rev. A

More information

Oracle Adaptive Access Manager: Administration Student Guide

Oracle Adaptive Access Manager: Administration Student Guide Oracle Adaptive Access Manager: Administration Student Guide D70569GC10 Edition 1.0 October 2008 D56328 Authors Steve Friedberg Shankar Raman Technical Contributors and Reviewers Philip Garm Steve Jackle

More information

Oracle Data Integrator 11g: Integration and Administration Student Guide - Volume I

Oracle Data Integrator 11g: Integration and Administration Student Guide - Volume I Oracle Data Integrator 11g: Integration and Administration Student Guide - Volume I D64974GC20 Edition 2.0 September 2012 D78954 Author Richard Green Technical Contributors and Reviewers Alex Kotopoulis

More information

Oracle GoldenGate 11g: Fundamentals for SQL Server Student Guide

Oracle GoldenGate 11g: Fundamentals for SQL Server Student Guide Oracle GoldenGate 11g: Fundamentals for SQL Server Student Guide D66523GC20 Edition 2.0 September 2012 D79012 Author Steve Friedberg Technical Contributors and Reviewers Mack Bell Chris Lawless Sue Jang

More information

Oracle Warehouse Builder 10g: Administration

Oracle Warehouse Builder 10g: Administration Oracle Warehouse Builder 10g: Administration Volume I Student Guide D44810GC10 Edition 1.0 January 2007 D49160 Authors Puja Singh Richard Green Technical Contributors and Reviewers David Allan Sharath

More information

Oracle WebLogic Server 11g: Overview for WLS Administrators

Oracle WebLogic Server 11g: Overview for WLS Administrators Oracle WebLogic Server 11g: Overview for WLS Administrators Student Guide D60811GC10 Edition 1.0 July 2009 D61310 Authors Steve Friedberg T J Palazzolo Shankar Raman Technical Contributors and Reviewers

More information

Oracle WebCenter Content 11g: Content Server Customization Student Guide - Volume I

Oracle WebCenter Content 11g: Content Server Customization Student Guide - Volume I Oracle WebCenter Content 11g: Content Server Customization Student Guide - Volume I D69235GC10 Edition 1.0 May 2012 D77125 Author Saskia Nehls Technical Contributors and Reviewers Marsha Hancock Kyle Hatlestad

More information

Oracle Database 11g: SQL Fundamentals I

Oracle Database 11g: SQL Fundamentals I Oracle Database 11g: SQL Fundamentals I Volume I Student Guide D49996GC11 Edition 1.1 April 2009 D59980 Authors Puja Singh Brian Pottle Technical Contributors and Reviewers Claire Bennett Tom Best Purjanti

More information

Object-Oriented Analysis and Design Using UML

Object-Oriented Analysis and Design Using UML Object-Oriented Analysis and Design Using UML Student Guide - Volume 1 OO-226 Rev C D61808GC10 Edition 1.0 D62408 Copyright 2003, 2009, Oracle and/or its affiliates. All rights reserved. Disclaimer This

More information

Oracle Communication and Mobility Server: Introduction Student Guide

Oracle Communication and Mobility Server: Introduction Student Guide Oracle Communication and Mobility Server: Introduction Student Guide D52943GC10 Edition 1.0 January 2008 D54065 Author Viktor Tchemodanov Technical Contributors and Reviewers Christer Fahlgren Adam Odessky

More information

Oracle GoldenGate 11g Fundamentals for Oracle

Oracle GoldenGate 11g Fundamentals for Oracle Oracle GoldenGate 11g Fundamentals for Oracle Student Guide D66519GC10 Edition 1.0 February 2011 D72291 Disclaimer This document contains proprietary information and is protected by copyright and other

More information

Oracle Data Integrator 11g: Advanced Integration and Development Student Guide

Oracle Data Integrator 11g: Advanced Integration and Development Student Guide Oracle Data Integrator 11g: Advanced Integration and Development Student Guide D78191GC10 Edition 1.0 Febraury 2013 D80589 Author Viktor Tchemodanov Technical Contributors and Reviewers Denis Gray Alex

More information

Oracle Database 10g: Data Guard Administration

Oracle Database 10g: Data Guard Administration Oracle Database 10g: Data Guard Administration Volume I Student Guide D17316GC20 Edition 2.0 October 2006 D47657 Author Donna K. Keesling Technical Contributors and Reviewers Christopher D. Andrews Harald

More information

Oracle WebLogic Server 12c: JMS Administration Student Guide

Oracle WebLogic Server 12c: JMS Administration Student Guide Oracle WebLogic Server 12c: JMS Administration Student Guide D80844GC10 Edition 1.0 July 2013 D82749 Author TJ Palazzolo Technical Contributors and Reviewers Bill Bell Mark Lindros Will Lyons Tom Barnes

More information

Oracle Customer Care. Implementation Guide. Release 11i. August, 2000 Part No. A

Oracle Customer Care. Implementation Guide. Release 11i. August, 2000 Part No. A Oracle Customer Care Implementation Guide Release 11i August, 2000 Part No. A86218-01 Oracle Customer Care Implementation Guide, Release 11i Part No. A86218-01 Copyright 1996, 2000, Oracle Corporation.

More information

Siebel Applications Administration Guide. Siebel Innovation Pack 2015, Rev. B October 2015

Siebel Applications Administration Guide. Siebel Innovation Pack 2015, Rev. B October 2015 Siebel Applications Administration Guide Siebel Innovation Pack 2015, Rev. B October 2015 Copyright 2005, 2015 Oracle and/or its affiliates. All rights reserved. This software and related documentation

More information

Oracle Database 10g: SQL Fundamentals I

Oracle Database 10g: SQL Fundamentals I Oracle Database 10g: SQL Fundamentals I Student Guide Volume I D17108GC21 Edition 2.1 December 2006 D48183 Authors Chaitanya Koratamaddi Nancy Greenberg Technical Contributors and Reviewers Wayne Abbott

More information

Oracle Identity Manager 11g: Essentials

Oracle Identity Manager 11g: Essentials Oracle Identity Manager 11g: Essentials Volume I Student Guide D65160GC10 Edition 1.0 November 2010 D69802 Disclaimer This document contains proprietary information and is protected by copyright and other

More information

Java Programming Language

Java Programming Language Java Programming Language Additional Material SL-275-SE6 Rev G D61750GC10 Edition 1.0 D62603 Copyright 2007, 2009, Oracle and/or its affiliates. All rights reserved. Disclaimer This document contains proprietary

More information

Oracle Application Express: Administration Student Guide

Oracle Application Express: Administration Student Guide Oracle Application Express: Administration Student Guide D56361GC10 Edition 1.0 June 2011 D73408 Author Salome Clement Technical Contributors and Reviewers Veerabhadra Rao Putrevu Manish Pawar Chaitanya

More information

Oracle Forms Developer 10g: Move to the Web

Oracle Forms Developer 10g: Move to the Web Oracle Forms Developer 10g: Move to the Web Student Guide D17364GC10 Edition 1.0 December 2005 D22796 Author Pam Gamer Technical Contributors and Reviewers Charles Bryant Orlando Cordero Kathryn Cunningham

More information

Oracle Database 10g: New Features for Release 2 Overview Seminar

Oracle Database 10g: New Features for Release 2 Overview Seminar Oracle Database 10g: New Features for Release 2 Overview Seminar Student Guide D22139GC10 Edition 1.0 November 2005 D22563 Authors Christine Jeal Jean-Francois Verrier Technical Contributors and Reviewers

More information

Oracle Database 11g: Oracle Secure Backup

Oracle Database 11g: Oracle Secure Backup Oracle Database 11g: Oracle Secure Backup Volume I Student Guide D57258GC10 Edition 1.0 March 2009 Part Number Author Maria Billings Technical Contributors and Reviewers Christian Bauwens Donna Cooksey

More information

Siebel Project and Resource Management Administration Guide. Siebel Innovation Pack 2013 Version 8.1/8.2 September 2013

Siebel Project and Resource Management Administration Guide. Siebel Innovation Pack 2013 Version 8.1/8.2 September 2013 Siebel Project and Resource Management Administration Guide Siebel Innovation Pack 2013 Version 8.1/ September 2013 Copyright 2005, 2013 Oracle and/or its affiliates. All rights reserved. This software

More information

Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2017, Rev. A

Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2017, Rev. A [1]Siebel CRM Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2017, Rev. A E52416-01 November 2017 Siebel Clinical Trial Management System Guide, Siebel Innovation Pack 2017, Rev.

More information

Oracle Database 10g: Implementing Database Vault

Oracle Database 10g: Implementing Database Vault Oracle Database 10g: Implementing Database Vault Student Guide D44719GC10 Edition 1.0 August 2006 D47175 Authors Tom Best James Spiller Technical Contributors and Reviewers Tom Bolick Harald van Breederode

More information

Using Java - for PL/SQL and Database Developers Student Guide

Using Java - for PL/SQL and Database Developers Student Guide Using Java - for PL/SQL and Database Developers Student Guide D71990GC10 Edition 1.0 June 2011 D73403 Authors Priya Shridhar Prathima Trivedi Technical Contributors and Reviewers Andrew Rothstein Ashok

More information

Oracle. Sales Cloud Integrating with Oracle Marketing Cloud. Release 13 (update 18B)

Oracle. Sales Cloud Integrating with Oracle Marketing Cloud. Release 13 (update 18B) Oracle Sales Cloud Integrating with Oracle Marketing Cloud Release 13 (update 18B) Release 13 (update 18B) Part Number E94441-01 Copyright 2011-2018, Oracle and/or its affiliates. All rights reserved.

More information

Sun Virtualization: Solaris 10 Containers Administration

Sun Virtualization: Solaris 10 Containers Administration Sun Virtualization: Solaris 10 Containers Administration Student Guide SA-355-S10 Rev A.1 D61772GC11 Edition 1.1 D65087 Copyright 2009, 2010, Oracle and/or its affiliates. All rights reserved. Disclaimer

More information

Oracle Data Modeling and Relational Database Design Volume I Student Guide

Oracle Data Modeling and Relational Database Design Volume I Student Guide Oracle Data Modeling and Relational Database Design Volume I Student Guide D56497GC10 Edition 1.0 May 2010 D67007 Author Marcie Young Technical Contributors and Reviewer s Sue Harper Philip Stoyanov Nancy

More information

OracleAS 10g R3: Java Programming

OracleAS 10g R3: Java Programming OracleAS 10g R3: Java Programming Volume I Student Guide D18382GC20 Edition 2.0 April 2007 D50171 Authors Patrice Daux Kate Heap Technical Contributors and Reviewers Ken Cooper C Fuller Vasily Strelnikov

More information

Oracle Exalogic Elastic Cloud 2.x: System Administration

Oracle Exalogic Elastic Cloud 2.x: System Administration Oracle Exalogic Elastic Cloud 2.x: System Administration Student Guide D77799GC20 Edition 2.0 April 2014 D85909 Author TJ Palazzolo Technical Contributors and Reviewers Jose Alvarez Diganta Choudhury Rick

More information

Oracle CRM Foundation

Oracle CRM Foundation Oracle CRM Foundation Concepts and Procedures Release 11i August 2000 Part No. A86099-01 Oracle CRM Foundation Concepts and Procedures, Release 11i Part No. A86099-01 Copyright 1996, 2000, Oracle Corporation.

More information

Siebel Marketing User Guide. Version 7.8, Rev. A August 2006

Siebel Marketing User Guide. Version 7.8, Rev. A August 2006 Siebel Marketing User Guide Version 7.8, Rev. A August 2006 Copyright 2006, Oracle. All rights reserved. The Programs (which include both the software and documentation) contain proprietary information;

More information

Oracle Database 10g: PL/SQL Fundamentals

Oracle Database 10g: PL/SQL Fundamentals Oracle Database 10g: PL/SQL Fundamentals Volume 1 Student Guide D17112GC21 Edition 2.1 December 2006 D48243 Authors Tulika Srivastava Sunitha Patel Technical Contributors and Reviewers Chaitanya Koratamaddi

More information

Oracle Database 10g: PL/SQL Fundamentals

Oracle Database 10g: PL/SQL Fundamentals Oracle Database 10g: PL/SQL Fundamentals Volume I Student Guide D17112GC30 Edition 3.0 April 2009 D59413 Authors Salome Clement Sunitha Patel Tulika Srivastava Technical Contributors and Reviewers Brian

More information

E Oracle 10g Java Bootcamp I v1

E Oracle 10g Java Bootcamp I v1 E Oracle 10g Java Bootcamp I v1 Student Guide Volume 1 D22059GC10 Edition 1.0 October 2005 D22281 Authors Jeff Gallus Glenn Stokol Editor Gayathri Rajagopal Technical Contributors and Reviewers Kenneth

More information

Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2016

Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2016 [1]Siebel CRM Siebel Clinical Trial Management System Guide Siebel Innovation Pack 2016 E52416-01 July 2016 Siebel Clinical Trial Management System Guide, Siebel Innovation Pack 2016 E52416-01 Copyright

More information

Oracle Database 11g: Backup and Recovery Workshop

Oracle Database 11g: Backup and Recovery Workshop Oracle Database 11g: Backup and Recovery Workshop Student Guide D71862GC10 Edition 1.0 March 2011 D72508 Authors Donna Keesling James Spiller Technical Contributors and Reviewers Christopher D. Andrews

More information

MySQL and PHP - Developing Dynamic Web Applications

MySQL and PHP - Developing Dynamic Web Applications MySQL and PHP - Developing Dynamic Web Applications Student Guide SQL-4405 Rev 2.0 D62048GC10 Edition 1.0 D63883 Copyright 2010, Oracle and/or its affiliates. All rights reserved. Disclaimer This document

More information

MySQL Cluster Student Guide

MySQL Cluster Student Guide MySQL Cluster Student Guide D62018GC11 Edition 1.1 November 2012 D79677 Technical Contributor and Reviewer Mat Keep Editors Aju Kumar Daniel Milne Graphic Designer Seema Bopaiah Publishers Sujatha Nagendra

More information

Siebel CTI Administration Guide. Siebel Innovation Pack 2015, Rev. A October 2015

Siebel CTI Administration Guide. Siebel Innovation Pack 2015, Rev. A October 2015 Siebel CTI Administration Guide Siebel Innovation Pack 2015, Rev. A October 2015 Copyright 2005, 2015 Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided

More information

Java Performance Tuning and Optimization Student Guide

Java Performance Tuning and Optimization Student Guide Java Performance Tuning and Optimization Student Guide D69518GC10 Edition 1.0 June 2011 D73450 Disclaimer This document contains proprietary information and is protected by copyright and other intellectual

More information

OracleAS 10g R3: Build J2EE Applications II

OracleAS 10g R3: Build J2EE Applications II OracleAS 10g R3: Build J2EE Applications II Volume I Student Guide D18380GC10 Edition 1.0 April 2006 D45763 Authors David Loo Glenn Stokol Technical Contributors and Reviewers Michael Burke Dr. Ken Cooper

More information

Oracle TimesTen 6.0: Core Concepts and Administration Volume I - Student Guide

Oracle TimesTen 6.0: Core Concepts and Administration Volume I - Student Guide Oracle TimesTen 6.0: Core Concepts and Administration Volume I - Student Guide D21723GC20 Production 2.0 July 2006 D46774 Author Danny Lau Technical Contributors and Reviewers David Aspinwall Percy Chan

More information

Oracle Field Sales/Laptop

Oracle Field Sales/Laptop Oracle Field Sales/Laptop Concepts and Procedures Release 11i May 2002 Part No. A95947-02 Oracle Field Sales/Laptop Concepts and Procedures, Release 11i Part No. A95947-02 Copyright 2002 Oracle Corporation.

More information

Oracle Application Server 10g R2: Administration II

Oracle Application Server 10g R2: Administration II Oracle Application Server 10g R2: Administration II Student Guide Volume 1 D16509GC30 Edition 3.0 October 2006 D47633 Authors Ramaa Mani Shankar Raman Technical Contributors and Reviewers Celia Antonio

More information

Oracle 10g: Java Programming

Oracle 10g: Java Programming Oracle 10g: Java Programming Volume 1 Student Guide D17249GC12 Edition 1.2 July 2005 D19367 Author Kate Heap Technical Contributors and Reviewers Ken Cooper Brian Fry Jeff Gallus Glenn Maslen Gayathri

More information

Oracle Database 11g: Use XML DB

Oracle Database 11g: Use XML DB Oracle Database 11g: Use XML DB Volume I Student Guide D52498GC10 Edition 1.0 July 2008 D55322 Authors Chaitanya Koratamaddi Salome Clement Technical Contributors and Reviewers Drew Adams Coby Adams Rohan

More information

Siebel CRM. Fundamentals for Siebel Open UI Siebel Innovation Pack 2015 E

Siebel CRM. Fundamentals for Siebel Open UI Siebel Innovation Pack 2015 E Siebel CRM Fundamentals for Siebel Open UI Siebel Innovation Pack 2015 E52425-01 May 2015 Siebel CRM Fundamentals for Siebel Open UI, Siebel Innovation Pack 2015 E52425-01 Copyright 2005, 2015 Oracle and/or

More information

MySQL Performance Tuning

MySQL Performance Tuning MySQL Performance Tuning Student Guide D61820GC30 Edition 3.0 January 2017 D89524 Learn more from Oracle University at education.oracle.com Authors Mark Lewin Jeremy Smyth Technical Contributors and Reviewers

More information

Siebel Application Deployment Manager Guide. Version 8.0, Rev. A April 2007

Siebel Application Deployment Manager Guide. Version 8.0, Rev. A April 2007 Siebel Application Deployment Manager Guide Version 8.0, Rev. A April 2007 Copyright 2005, 2006, 2007 Oracle. All rights reserved. The Programs (which include both the software and documentation) contain

More information

Oracle WebLogic Server 12c: Administration I

Oracle WebLogic Server 12c: Administration I Oracle WebLogic Server 12c: Administration I Student Guide Volume 1 D80149GC10 Edition 1.0 July 2013 D82757 Authors Bill Bell Elio Bonazzi TJ Palazzolo Steve Friedberg Technical Contributors and Reviewers

More information

Oracle Spatial: Advanced Student Guide

Oracle Spatial: Advanced Student Guide Oracle Spatial: Advanced Student Guide D56784GC10 Edition 1.0 February 2009 D58425 Authors Daniel Geringer Puja Singh Technical Contributors and Reviewers Daniel Abugov Christian Bauwens William Beauregard

More information

Siebel Mobile Guide: Disconnected Siebel Innovation Pack 2015, Rev. D

Siebel Mobile Guide: Disconnected Siebel Innovation Pack 2015, Rev. D [1]Siebel CRM Siebel Mobile Guide: Disconnected Siebel Innovation Pack 2015, Rev. D E52427-01 September 2016 Siebel Mobile Guide: Disconnected, Siebel Innovation Pack 2015, Rev. D E52427-01 Copyright 2005,

More information

R12.x Oracle Subledger Accounting Fundamentals Student Guide

R12.x Oracle Subledger Accounting Fundamentals Student Guide R12.x Oracle Subledger Accounting Fundamentals Student Guide D60129GC10 Edition 1.0 June 2010 D66289 Copyright 2010, Oracle. All rights reserved. Disclaimer This document contains proprietary information

More information

Oracle TeleSales. User Guide Release 12. Part No. B

Oracle TeleSales. User Guide Release 12. Part No. B Oracle TeleSales User Guide Release 12 Part No. B25229-01 December 2006 Oracle TeleSales User Guide, Release 12 Part No. B25229-01 Copyright 1999, 2006, Oracle. All rights reserved. Primary Author: Judy

More information

Oracle SQL Tuning for Developers Workshop Student Guide - Volume I

Oracle SQL Tuning for Developers Workshop Student Guide - Volume I Oracle SQL Tuning for Developers Workshop Student Guide - Volume I D73549GC10 Edition 1.0 October 2012 D78799 Authors Sean Kim Dimpi Rani Sarmah Technical Contributors and Reviewers Nancy Greenberg Swarnapriya

More information

An Oracle White Paper. Released April 2013

An Oracle White Paper. Released April 2013 Performance and Scalability Benchmark: Siebel CRM Release 8.1.1.4 Industry Applications and Oracle 11.2.0.3 Database on Oracle's SPARC T5 Servers and Oracle Solaris An Oracle White Paper Released April

More information

Oracle Database 10g: Implement and Administer a Data Warehouse

Oracle Database 10g: Implement and Administer a Data Warehouse Oracle Database 10g: Implement and Administer a Data Warehouse Student Guide Volume 1 D18957GC10 Edition 1.0 November 2005 D22685 Authors Donna Keesling Jean Francois Verrier Jim Womack Technical Contributors

More information

Oracle Database 11g: SQL Tuning Workshop. Student Guide

Oracle Database 11g: SQL Tuning Workshop. Student Guide Oracle Database 11g: SQL Tuning Workshop Student Guide D52163GC10 Edition 1.0 June 2008 Author Jean-François Verrier Technical Contributors and Reviewers Muriel Fry (Special thanks) Joel Goodman Harald

More information

Oracle Application Server 10g R3: Administration

Oracle Application Server 10g R3: Administration Oracle Application Server 10g R3: Administration Volume I Student Guide D44381GC10 Production 1.0 July 2006 D46707 Author Saurabh Banerjee Technical Contributors and Reviewers Celia Antonio Mary Bryksa

More information

Siebel CRM. Fundamentals Guide Siebel Innovation Pack 2017, Rev. A E

Siebel CRM. Fundamentals Guide Siebel Innovation Pack 2017, Rev. A E Siebel CRM Fundamentals Guide Siebel Innovation Pack 2017, Rev. A E52425-01 November 2017 Siebel CRM Fundamentals Guide, Siebel Innovation Pack 2017, Rev. A E52425-01 Copyright 2005, 2017 Oracle and/or

More information

Performance and Scalability Benchmark: Siebel CRM Release 7 on HP-UX Servers and Oracle9i Database. An Oracle White Paper Released October 2003

Performance and Scalability Benchmark: Siebel CRM Release 7 on HP-UX Servers and Oracle9i Database. An Oracle White Paper Released October 2003 Performance and Scalability Benchmark: Siebel CRM Release 7 on HP-UX Servers and Oracle9i Database An Oracle White Paper Released October 2003 Performance and Scalability Benchmark: Siebel CRM Release

More information

Customer Service Training Activities Created on 10/10/2011 3:33:00 PM. FSU Service Center. Quick Reference Guide v.

Customer Service Training Activities Created on 10/10/2011 3:33:00 PM. FSU Service Center. Quick Reference Guide v. Created on 10/10/2011 3:33:00 PM FSU Service Center Quick Reference Guide v.4 Revised 10/10/11 COPYRIGHT & TRADEMARKS Copyright 1998, 2009, Oracle and/or its affiliates. All rights reserved. Oracle is

More information

Java EE Patterns. Student Guide - Volume 1. SL-500 Rev C.0.1. D61856GC10 Edition 1.0 D62465

Java EE Patterns. Student Guide - Volume 1. SL-500 Rev C.0.1. D61856GC10 Edition 1.0 D62465 Java EE Patterns Student Guide - Volume 1 SL-500 Rev C.0.1 D61856GC10 Edition 1.0 D62465 Copyright 2005, 2009, Oracle and/or its affiliates. All rights reserved. Disclaimer This document contains proprietary

More information

Oracle TimesTen 7.0: IMDB, Cache Connect, and Replication Volume I Student Guide

Oracle TimesTen 7.0: IMDB, Cache Connect, and Replication Volume I Student Guide Oracle TimesTen 7.0: IMDB, Cache Connect, and Replication Volume I Student Guide D46789GC10 Edition 1.0 April 2007 D50237 Author Danny Lau Technical Contributors and Reviewers Rohan Aranha David Aspinwall

More information

Oracle Database 11g: Data Guard Administration

Oracle Database 11g: Data Guard Administration D52161GC30 Edition 3.0 May 2010 D67578 Oracle Database 11g: Data Guard Administration Student Guide Authors Mark Fuller Donna K. Keesling Technical Contributors and Reviewers Todd Bao Harald van Breederode

More information

Oracle. Engagement Cloud Using Service Request Management. Release 12

Oracle. Engagement Cloud Using Service Request Management. Release 12 Oracle Engagement Cloud Release 12 Oracle Engagement Cloud Part Number E73284-05 Copyright 2011-2017, Oracle and/or its affiliates. All rights reserved. Author: Joseph Kolb This software and related documentation

More information

New Features in Primavera P6 16.2

New Features in Primavera P6 16.2 New Features in Primavera P6 16.2 COPYRIGHT & TRADEMARKS Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates.

More information

Oracle. Engagement Cloud Implementing Service in Engagement Cloud. Release 13 (update 18B)

Oracle. Engagement Cloud Implementing Service in Engagement Cloud. Release 13 (update 18B) Oracle Engagement Cloud Implementing Service in Engagement Cloud Release 13 (update 18B) Release 13 (update 18B) Part Number E94456-04 Copyright 2011-2018, Oracle and/or its affiliates. All rights reserved.

More information

Product Release Notes

Product Release Notes Product Release Notes Release 33 October 2016 VERSION 20161021 Table of Contents Document Versioning 2 Overview 3 Known Issues 3 Usability 3 Drag and Drop Column Reordering is not Supported in some Admin

More information

Oracle WebCenter Interaction

Oracle WebCenter Interaction Oracle WebCenter Interaction Deployment Overview Guide 10g Release 3 (10.3) November 2008 Oracle WebCenter Interaction Deployment Overview Guide, 10g Release 3 (10.3) Copyright 2008, Oracle and/or its

More information