Commercial Online Banking. Quick Reference

Transcription

1 Commercial Online Banking Quick Reference

2 . All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it was furnished. Any other use, duplication, or dissemination without the prior written consent of Fiserv, Inc. or its affiliates is strictly prohibited. The information contained herein is subject to change without notice. Except as specified by the agreement under which the materials are furnished, Fiserv, Inc. and its affiliates do not accept any liabilities with respect to the information contained herein and is not responsible for any direct, indirect, special, consequential or exemplary damages resulting from the use of this information. No warranties, either express or implied, are granted or extended by this document.

3 Table of Contents Logging in to Commercial Online Banking...4 Employee...6 Employee Accounts...13 Employee Fund Transfer Access...15 Roles...16 Fund Transfers...22 Account, Employee and Fund Groups...25 Home Page...27 View Account Information on the Accounts Page...29 Stop Payments...32 Documents...33 Management Tools...34 Positive Pay...37 Review...39 Account Services...40 Secure Mail

4 Logging in to Commercial Online Banking You can log in to Commercial Online Banking using the layered Multifactor Authentication security feature and secure tokens issued by your institution to help prevent unauthorized people from accessing account information. Multifactor Authentication (MFA) is used by Commercial Online Banking for compliance with the Federal Financial Institutions Examination Council (FFIEC) guidelines when accessing account information electronically (e.g. Internet Banking). The challenge requires clients to prove their identity either by correctly entering a one-time passcode that is sent to their address, or by correctly answering one or more of the challenge questions selected when they set up the authentication security data. The following security information, set up during an initial login session, is used to protect internet banking sessions: n Access ID n Password n address n Computer registration To log in for the first time: Complete the following to log in to Commercial Online Banking for the first time using a security challenge question. Ensure your institution has ed or provided you with an Access ID and temporary password. institution s website. The Commercial Online Banking Log In page 2. Enter your Access ID and click the Log In button. The Commercial Online Banking Log In page 3. Enter your temporary password and click the Log In button. 4. The first time you log in you are prompted to change your password. Enter your new password. The Multifactor Authentication page 5. Read through the information section. 6. Verify the address. If this section is blank, enter and confirm your valid contact address. If the address is invalid, it can be updated after completing the Layered Authentication enrollment. 7. Select each Challenge Question from the drop down list and enter an answer for each and click the Submit button. If you are logging in on a computer other than the computer you enrolled on, you may be asked to answer a security authorization question and select either This is a personal computer. Register it. or This is a public computer. Don t register it. 8. Commercial Online Banking Note Remember your Access ID and Password to access Commercial Online Banking. To log in Using Multifactor Authentication: Complete the following to log in using a security challenge. Use your Access ID and Password. institution s website. 2. The Commercial Online Banking Log In page Enter your Access ID. 3. Select the desired page from the Take Me To drop-down list, if applicable. Click the Submit button. 4. The Security Challenge page Enter your password and click the Log In button. 4

5 If you are logging in on a computer other than the computer you enrolled on, you may be asked to answer a security authorization question and select either This is a personal computer. Register it. or This is a public computer. Don t register it. 5. The Password Page is displayed. Enter your password and click the Log in button. To log in using a security token: institution s website. The Commercial Online Banking Log In page 2. Enter your Access ID. Click Submit to display the Password page. 3. Using your security token, click the Token button to display the one-time password. 4. Enter the numeric one-time password plus your four digit numeric PIN. 5. Click the Log In button to display the Site Authentication page. 6. Click the Token button a second time to display a matching value to verify the Site Authentication value. If the site authentication values do not match, do not log in. Click the Cancel button and try again. 7. Click the OK button to log in. 5

6 Employee Profile & Permissions is used for all employee maintenance. Profile & Permissions provides you with the ability to inquire, change and delete employees. To access employee profile and permissions: institution s website and log in. Commercial Online Banking 2. From the Administration menu, select Profile and Permissions from the Employee List section. The Employee Selection Criteria page Add New Employee Complete the following to add employee information. The employee information includes: Name and Security Contact Methods Client Details Security Multifactor Authentication Overrides Account Options Approval Options Limits & Thresholds Bill Payments Positive Pay Options Stop Payments Interface Specifications Electronic Documents Corporate User Account Access Applications Enabled (ACH and Wires) To add a new employee: 1. From the Administration menu, select Profile and Permissions from the Employee list section. The Select Employee Criteria page 2. Select New Employee. The New Employee page 3. In the Step 1 Codes section, enter the employee name in the Name field. 4. Select the employee s Security Level as one of the following: Employee - Not authorized to review transfers or account activity generated by other corporate users with higher administration rights. Supervisor - Authorized to review transfers only within their Employee Group, establish templates that require supervisor approvals and establish new employees. Administrator - Authorized to review all transfers, complete administrative functions online and establish new employees and supervisors. Senior Administrator - Authorized to review all transfers, assign administrators, complete administrative functions online, modify permissions and establish all users with all security levels. 5. Select a desired group to assign the employee to from the Employee Group drop-down list. Employee groups are determined by the Administrator. 6. Select Yes from the Transaction Exports dropdown list to grant the employee authority to export history transactions to another medium. 7. The Status defaults to Active Employee and should remain selected. 6

7 Contact Methods and Client Details 8. In the Contact Methods section, enter the employee s address in the Address field. 9. Enter the employee s applicable phone numbers. Security 10. In the Security section, enter the employee s user ID number in the Access ID field. This cannot be changed once it has been saved. This cannot be changed after saving. To change an Access ID, delete the user and then add again with the valid Access ID. 11. Click the Change Password link. The Change Password page 12. In the New Password and Confirm Password fields, enter the new password. With the first log in, the employee is prompted to change their password. 13. Click the Submit button. Multifactor Authentication Authentication Method is the method used at login to authenticate the user. Employees may use security tokens or additional authentication methods. 14. If a security token is used, select the token status from the Token Type drop-down list. Values are: (None) indicates no status Outstanding Order indicates the security token order is outstanding Token Ordered indicates the security token is ordered Pending Enablement indicates the security token is pending enablement Token Disabled indicates the security token is disabled Token Lost indicates the security token is lost Token Damaged indicates the security token is damaged Role Assignment 15. In the Role Assignment section, select a role name from the Role Name drop-down list to assign to the employee. 16. Click the Add Role link to assign an additional role to the employee. Overrides 17. In the Overrides section, select a client-defined Cutoff Group utilized as the override Cutoff Group or select Use Default to utilize the default Cutoff Group from the Cutoff Group Override drop-down list. The Cutoff Group determines the cutoff time for transfers. Any transfers completed after the cutoff time are processed the next business day. Account Options 18. In Account Options section, select Yes or No from the Incoming ACH drop-down list, to enable an employee to view Incoming Wire transfers in Commercial Online Banking. 19. Select Yes or No from the Incoming Wire drop down list, to enable an employee to view Incoming Wire Transfers in Commercial Online Banking. 7

8 Administration Option 20. In the Administration Option section, select applicable check boxes to indicate whether an employee can perform specific functions, such as: Inquiry, New, Change and Delete. If all of the Employee options are not selected, the employee cannot view the Employee menu. If one or more Employee options are selected, the Role specification controls what the employee has access to based on the security level. Employee indicates the employee has rights to inquire, add, change or delete other employees, select each check box that applies. This controls whether a user has access to Employees under the Administration menu. Internal Transfer Template indicates the employee has rights to add, change or delete templates, select each check box that applies. ACH Transfer Template indicates the employee has rights to add, change, or delete templates, select each check box that applies. Wire Transfer Template indicates the employee has rights to add, change, or delete templates, select each check box that applies. This section only displays for employees with a Security Level of Supervisor or higher. Employees with the Employee level security are unable to modify or inquire into administrative options. Approval Options 21. From the Approval Options section, select Yes or No from the Review Internal Transfers drop down list, to indicate internal transfers require a review by another employee. Internal transfers must be approved by a corporate user other than the one who initiated the transfer. 22. Select Yes or No from the Review ACH Transfers drop-down list to enable an employee to review internal transfers. 8

9 23. Select Yes or No from the Review Wire Transfer drop-down list to enable an employee to review wire transfers. 24. Select Yes or No from the Approve Transfers drop-down list to enable an employee to approve transfer submitted by other employees tied to the corporate client. Fund Transfer Options 25. From the Fund Transfer Option section, select Yes or No from the Inquire Transfers dropdown list for an employee to view fund transfers. 26. Select Yes or No from the Initiate/Delete Transfers drop-down list for an employee to initiate or delete fund transfers. 27. Select Yes or No from the Review Bill Payment Transfers drop-down list for an employee to grant access to review bill payments. File Transfer Options 28. From the File Transfer Options section, select Yes or No from the Review ACH File Transfers drop down list for an employee to review ACH file transfers. 29. Select Yes or No from the Review Other File Transfers drop-down list for an employee to review General fund transfers. Limits and Thresholds 30. From the Limits and Thresholds section, enter the maximum dollar amount of a single wire funds transfer. If the amount exceeds the threshold the wire fund transfer is placed in Client Side Review for client level verification and approval in the Wire Review Threshold field. A value of 0 indicates that a threshold is not established. 31. Enter the accumulated daily maximum amount of a wire fund transfer in the Wire Daily Transfer Limit field. If the fund transfer exceeds the accumulated daily limit, the transfer is placed in Client Side Review for client level verification and approval. A value of 0 indicates that a limit is not established. 32. Enter the maximum dollar amount established for a single ACH file in the File Review Threshold field. If the amount exceeds the threshold, the ACH file transfer is placed in the Client Side Review for client level verification and approval. A value of 0 indicates that a limit is not established. 33. Enter the daily maximum dollar amount of ACH file transfers in the File Daily Transfer Limit field. If the amount exceeds the threshold, the ACH file transfers are placed in the Client Side Review for client level verification and approval. A value of 0 indicates that a limit is not established. Bill Payments 34. From the Bill Payments section Select Yes from the Initiate/Delete Payments drop-down list to grant the employee access to initiate or delete stop payments or select No to indicate the employee cannot initiate or view stop payments. 35. Select Yes from the Inquiry drop-down list to grant the employee access to inquire stop payments or select No to indicate the employee cannot inquire stop payments. Positive Pay Options 36. Positive Pay Clients Only: In the Positive Pay Options section, select Yes from the Inquiry and Important/Maintenance drop-down list to grant the employee access to inquire or import positive pay files or maintain templates or select No to indicate the employee cannot inquire or import positive pay files or maintain templates. 37. Select Yes from the Maintenance and Review drop-down list to grant the employee access to maintain and review positive pay items or select No to indicate the employee cannot maintain and review positive pay items. Stop Payments 38. In the Stop Payments section, select Yes from the Inquiry drop-down list to grant the employee access to inquire in to stop payments or select No to indicate the employee cannot inquire in to stop payments. 39. Select Yes from the New drop-down list to grant the employee access to initiate new stop payments or select No to indicate the employee cannot initiate stop payments. 9

10 Interface Specifications This section is used to establish single sign on capability to other applications. 40. From the Interface Specifications, select the interface product name from the Interface dropdown list (CheckFree). 41. In the Access ID field associated with the interface, enter the employee s login ID. 42. In the Password field associated with the interface, enter WebPay or BizPay for all employees. Electronic Documents 43. From the Electronic Documents section, select the document types (e.g., DDA Onus Debits) the employee can access during Commercial Online Banking sessions. Corporate User Account 44. From the Corporate User Account section, select one or more of the applicable check boxes to grant the employee access to the associated account(s) or click the Select All link to select all accounts. Applications Enabled 45. From the Application Enabled section, select the ACH, Multi Bank Reporting and/or Wires check boxes to grant the employee access to the associated application(s). 46. Click the Next button. The Accounts Added page 47. The validation process is completed for added accounts. Indicators are: Invalid account number Valid account number 48. Click the Next button. ACH User 49. The Step 4 ACH page 50. In the ACH User - Internal Account Selection section, select the option from the ACH Permission drop-down list to assign account permissions to the employee. Valid options are No Access, ACH Transfer Out, ACH Transfer In, and Full ACH Access. 51. Click the Next button. Wire User 52. The Step 5 - Wires page 53. From the Wire User - Account Selection section, select the option from the ACH Permission drop-down list to assign account permissions to this employee. Valid options are No Access, Full Wire Access, Domestic Wire Transfer, and International Wire Transfer. 54. Click the Finish button. Multi Bank Reporting 55. The Step 6 Multi Bank Reporting page 56. In the Multi Bank Reporting User - Account Selection section, select a check box in the appropriate row to enable an employee access to the account. 57. Click the Finish button. The Success page displays indicating the Record Updated Successfully. View Employee Information Complete the following to view an employee s information and permissions. To view employee information: 1. From the Administration menu, select Profile and Permissions from the Employee list. 2. The Select Employee Criteria page 3. Select Inquire Employee. 4. From the Go To drop-down list, select Codes. 5. Enter the employee s name in the Name field. 6. Click the Submit button. 10

11 If the Employee List displays, select the Name link of the desired employee to view the Employee page. 7. The Employee page displays with details for the employee. To view employee ACH permissions: 8. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 9. Select Inquire Employee. 10. From the Go To drop-down list, select ACH. 11. Enter the employee s name in the Name field. 12. Click the Submit button. If the Employee List displays, select the Name link of the desired employee to view the Employee page. 13. The ACH User page displays with the Employee ACH Permissions for each internal account. To view employee wire permissions: 14. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 15. Select Inquire Employee option. 16. From the Go To drop-down list, select Wire. 17. Enter the employee s name in the Name field. 18. Click the Submit button. If the Employee List displays, select the Name link of the desired employee to view the Employee page. 19. The Wire User page displays with the Employee Wire Permissions for each account. To view employee multi bank reporting permissions: 20. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 21. Select Inquire Employee. 22. From the Go To drop-down list, select Wire. 23. Enter the employee s name in the Name field. 24. Click the Submit button. If the Employee List displays, select the Name link of the desired employee to view the Employee page. 25. The Wire User page displays with the Employee Wire Permissions for each account. Change Employee Information Complete the following to change an employee s information. To change employee information: 1. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 2. Select Change Employee. 3. Enter the desired employee name in the Name field. 4. Click the Submit button. If the Employee List displays, click the Name hyperlink of the employee. 5. The Change Employee page Make changes as needed to the employee information. 6. Click the Save button. The Success page displays indicating the Record Updated Successfully. To change employee ACH permissions: 7. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 11

12 8. Select Change Employee. 9. From the Go To drop-down list, select ACH. The ACH User page 10. Make changes as needed to the employee information. 11. Click the Save button. To change employee wire permissions: 12. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 13. Select Change Employee. 14. From the Go To drop-down list, select Wires. 15. Enter the employee s name in the Name field. 16. Click the Submit button. If the Employee List displays, select the Name link of the desired employee. 17. The Wire User page 18. Make changes as needed to the employee information. 19. Click the Save button. Delete an Employee Complete the following to delete an employee. The employee and all information associated with the employee are removed. To delete an employee: 1. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 2. Select the Delete Employee button. To remove only ACH or Wire access to accounts, select the desired option from the Go To drop-down list. To completely remove the employee, select Codes. 3. Enter the name of the desired employee to delete in the Name field. 4. Click the Submit button. The Delete Employee page 5. Click the Delete toolbar button. The Are you sure you want to delete this employee? message 6. Click the OK button. The Success page displays indicating the record updated successfully. To change employee multi bank reporting permissions: 20. From the Administration menu, select Profile and Permissions in the Employee list. The Select Employee Criteria page 21. Select Change Employee. 22. From the Go To drop-down list, select BAI. 23. Enter the employee s name in the Name field. 24. Click the Submit button. If the Employee List displays, select the Name link of the desired employee. 25. The BAI User page 26. Make changes as needed to the employee information. 27. Click the Save button. 12

13 Employee Accounts Access the Corporate Employee Account List by selecting Accounts from the Administration menu. Access to specific functionality may be changed at any time. The following functions are available from the Corporate Employee Account list page. Access the Business Account List page from the Administration menu by selecting Accounts from the Business list. This page includes: n Account Number n Account Type n Account Nickname n Change tool bar button Add Account Access Complete the following to grant an employee access to an account. Repeat this process when an account is added to grant access to the employee. To add account access for an employee: institution s website and log in. 2. Commercial Online Banking 3. From the Administration menu, select Accounts from the Employee section. The Select Corporate Employee Account Criteria page 4. Enter the Access ID or the Employee Name for the desired employee in the associated field. 5. Or, leave the Access ID and Employee Name fields blank to select the desired user name hyperlink from the Corporate Employee List page. 6. Click the Submit button. The Corporate Employee List page 7. Select the user name to view the employee information. The Corporate Employee Account List for the selected name The Account Number link provides access to the Inquire Corporate User Account page. If an Account Number link is selected the add function is discontinued. 8. Select the Add check box associated with the desired account to grant access to the employee. 9. Click the Submit button. The New User Account Access page displays with a check mark in the Status column indicating the employee now has access to the account. 10. Click the Done button. View or Change Account Access Complete the following to view access to an account. To view or change employee access to an account: 1. From the Administration menu, select Accounts from the Employee section. The Select Corporate Employee Account Criteria page 2. Enter the Access ID or the Employee Name for the desired employee in the associated field. 3. Or, leave the Access ID and Employee Name fields blank to select the desired user name hyperlink from the Corporate Employee List page. 4. Click the Submit button. The Corporate Employee Account List for the selected employee 5. If desired, select for the appropriate account to update. The Change Corporate User Account page 13

14 6. Update the appropriate sections. 7. Locate the desired field(s) and select a new value(s) from the associated drop-down list. 8. Click the Save toolbar button. The Success page displays indicating the record updated successfully. Delete Account Access Complete the following to remove employee access to an account. To delete account access for an employee: 1. From the Administration menu, select Accounts from the Employee list. The Select Corporate Employee Account Criteria page 2. Enter the Access ID or the Employee Name for the desired employee in the associated field. 3. Or, leave the Access ID and Employee Name fields blank to select the desired name hyperlink from the User Name column on the Corporate Employee List page. 4. Click the Submit button. The Corporate Employee Account List for the selected name 5. Locate the desired account to delete and click associated with the account. 6. Click the Save button. The Success page displays indicating the record updated successfully. 14

15 Employee Fund Transfer Access The Fund Transfer Template provides the ability for authorized employees to establish new or modify existing Fund Transfer Templates. To view an employee s account access: institution s website and log in. Commercial Online Banking 2. From the Administration menu, select Inquire Employee Fund Transfer Access from the Employee section. The Inquire Employee Fund Transfer Access page 3. Select Name and enter the desired employee name in the Name field. 4. Or, select All to display the Results for All section. 5. Click the Submit button. Only the fund transfers available to you display. 6. Make changes as needed for the employee. 7. Click the Submit button. A confirmation message If a Results List displays, select the Name hyperlink for the desired employee. 6. The Inquire Employee Fund Transfer Access page Only the fund transfers available to you display. To change an employee s account access: 1. From the Administration menu, select Change Fund Transfer Access from the Employee section. The Change Employee Fund Transfer Access page 2. Select Name and enter the desired employee name in the Name field. 3. Or, select All to display the Results for All section. 4. Click the Submit button. If a Results List displays, select the Name hyperlink for desired employee. 5. The Change Employee Fund Transfer Access page 15

16 Roles Default roles must be established to add users (employees). Roles are established once and can be modified. Changes to the established role affect all users assigned to the role. A user role is associated with an employee from the business. The financial institution or a business employee can inquire, modify or delete these roles. The role can be established by the financial institution or the corporate client. These roles are specific for one corporate client and are linked to that customer s specifications only. Employees can only access and maintain their user roles in Client Side Administrator. Add New Role You can define role functions for specific products available to use in Commercial Online Banking. The product roles are: ACH Roles for ACH Manager Domestic Roles for Wire Manager Interbank Transfer Roles for ACH Interbank Transfer Multi Bank Reporting Roles for Multi Bank Reporting Positive Pay roles International Roles for Wire Manager This functionality only displays when the corresponding functions are linked to corporate users in the Online Administration Options section of Role-Codes specifications. To establish new roles: Complete the following to begin establishing new roles. institution s website and log in. Commercial Online Banking 2. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 3. Select New Role. 4. Click the Submit button. The New Role, Step 1 Authorities page 5. In the Application Access section, select from the ACH, Domestic Wires, Interbank, Multi Bank Reporting, Positive Pay and International Wires drop-down lists for role access. 6. Click the Next button. By selecting the application types from the Application Access section, the additional Domestic Wires, Interbank, Multi Bank Reporting or Positive Pay page display for users to define. To establish code roles: 7. The Step 2 Codes page 8. In the Step 2 Codes section, enter the name of the new role in the Name field. 9. In the Access section, select the Administration Option for this role. User : an employee with basic functionality. Users can inquire and complete transfers. Supervisor : a supervisor for the business. Supervisors review outstanding transactions generated by other corporate users, establish transfer templates requiring supervisor approval and establish new users. Administrator : an administrator at the business. Administrators review outstanding transactions generated by other corporate users, complete administrative functions online and establish new users and supervisors. Senior Administrator : a senior administrator or owner of the business. Senior Administrators review outstanding transactions generated by other corporate users, complete administrative functions online, modify their own corporate user permissions and establish new users, supervisors and administrators. 16

17 10. In the Valid Access Times section, establish when this role can access the product. If a day is to have no access, leave the Begin and End times blank. Select the same Begin and End time to indicate the day has 24 hour access. In the Options section, select the Document Retrieval check box to enable check and deposit ticket image retrieval. 11. Select the View Statements and Notices check box to enable statement and notice retrieval. 12. Fiserv EDD Clients Only: Select the Electronic Statement Enrollment check box to enable a role to enroll in electronic statements. The remaining options are for future use. 13. The Roles function in the Online Administration Options section enables those assigned to that role to inquire, change, add and/or delete roles in Client Administrator. Select the desired check boxes to grant access. 14. The Client function enables those assigned to that role to inquire, change, add and/or delete client accounts in Client Administrator. Changes to client accounts can only be made by Senior Administrators. Select the desired check boxes to grant access. 15. The User function enables those assigned to that role to inquire, change, add and/or delete employees in Client Administrator. Select the desired check boxes to grant access. 16. The User Account function enables those assigned to that role to inquire, change, add and/or delete user accounts in Client Administrator. Select the desired check boxes to grant access. 17. Click the Next button. 18. Click the Finish button. The Success page displays indicating record updated successfully. To establish a custom ACH role: By selecting the Custom option for ACH in the Application Access section, the ACH Manager page automatically displays as Step 3 of the New Role process. 19. In the Step 3 - ACH, General section, select each desired check box associated with an ACH function to grant access to the role. Do not select Consumer Cross Border and Corporate Cross Border Payment as these are obsolete. 20. Click the Finish button to complete the new Role set up. 21. Or, click the Next button to display the Wire Transfer Template page. To establish a custom Wires role: By selecting Custom for Domestic Wires in the Application Access section, the Wire Manager page automatically displays as step 4 of the New Role process. 22. In the Step 4 Domestic Wires section, select each desired check box associated with a Wire function to grant access to the role. 23. Click the Finish button to complete the new Role set up. 24. Or, click the Next button to display the Interbank Transfer Role Template page. To establish a custom Interbank Transfer role: By selecting the Custom option for Interbank Transfers in the Application Access section, the Interbank Transfer page automatically displays as Step 5 of the New Role process. 25. In the Step 5 Interbank Transfers section, select each desired check box associated with an Interbank function to grant access to the role. 26. Click the Finish button to complete the new Role set up 27. Or, click the Next button to display the Multi Bank Reporting Role Template page. 17

18 To establish a custom Multi Bank Reporting role: By selecting the Custom option for Multi Bank Reporting in the Application Access section, the Multi Bank Reporting page automatically displays as step 6 of the New Role process. 28. In the Step 6 Multi Bank Reporting section, select the Multi Bank Reporting check box to grant Multi Bank Reporting access to the role. 29. Click the Finish button to complete the new Role set up. 30. Or, click the Next button to display the Positive Pay Role Template page. To establish a custom Positive Pay role: By selecting Custom for Positive Pay in the Application Access section, the Positive Pay page automatically displays as Step 7 of the New Role process. 31. In the Step 7 Positive Pay section, select the Positive Pay check box to grant Positive Pay access to the role. Change Import Exceptions is for future use clients using Precision Positive Pay. Contact a customer service representative for additional information. 32. Click the Finish button to complete the new Role set up. 33. Or, click the Next button to display the International Role Template page. To establish custom International Wires role: By selecting Custom for International Wire in the Application Access section, the International page automatically displays as step 8 of the New Role process. 34. In the Step 8 Wire section, select the Foreign Currency Purchases check box to grant International Wire access to the role. 35. Click the Finish button to save the new Role. The Success page displays indicating record updated successfully. Add New Role Using Existing Role Use this procedure to add a new role using an existing role. This procedure is quicker and easier than adding a new role without using an existing role. To add a new role using an existing role: 1. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 2. Select New Role Using Existing Role. 3. Click the Submit button. The Role List 4. Click the desired Role Name hyperlink to select the role to copy. The New Role page displays with the options from the existing role selected. 5. Make changes as needed to the new role. 6. Click the Next button. 7. The Step 2 Codes page 8. Make changes as needed to the new role. 9. Define the custom roles selected in the Application Access section. 10. Click the Finish button. The Success page displays indicating record updated successfully. View Roles Use these procedures to view a role and all of its authorities. To view a role: 1. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 2. Select Inquire Role. 3. From the Go To drop-down list, select Codes, if needed. 4. Click the Submit button. The Role List 5. Click the desired Role Name hyperlink. The Inquire Codes page displays for the selected role. 18

19 To view an ACH role: 6. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 7. Select Inquire Role. 8. From the Go To drop-down list, select ACH. 9. Click the Submit button. The Role List 10. Click the desired Role Name hyperlink. The Inquire ACH page displays for the selected role. To view a Domestic Wire role: 11. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 12. Select Inquire Role. 13. From the Go To drop-down list select Domestic Wires. 14. Click the Submit button. The Roles List 15. Select the desired Role Name hyperlink. The Inquire Domestic Wires page displays for the selected role. To view an Interbank Transfer role: 16. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 17. Select Inquire Role. 18. From the Go To drop-down list select Interbank Transfers. 19. Click the Submit button. The Roles List 20. Select the desired Role Name hyperlink. The Inquire Interbank Transfers page displays for the selected role. To view an International Wire Role: 21. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 22. Select Inquire Role. 23. From the Go To drop-down list select International Wires. 24. Click the Submit button. The Roles List Select the desired Role Name hyperlink. The Inquire International Wires page displays for the selected role. To view a Multi Bank Reporting role: 26. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 27. Select Inquire Role. 28. From the Go To drop-down list select Multi Bank Reporting. 29. Click the Submit button. The Roles List 30. Select the desired Role Name hyperlink. The Multi Bank Reporting page displays for the selected role. To view a Positive Pay role: 31. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 32. Select Inquire Role. 33. From the Go To drop-down list select Positive Pay. 34. Click the Submit button. The Roles List 35. Select the desired Role Name hyperlink. The Positive Pay page displays for the selected role. Change Roles Use procedures to change a role and all authorities. To change a role: 1. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 2. Select Change Role. 3. From the Go To drop-down list, select Codes, if needed. 4. Enter the desired role name in the Role Name field. 5. Click the Submit button. The Roles List 6. Select the desired Role Name hyperlink. The Change Codes page displays for the selected role.

20 7. Make changes as needed to the role. 8. Click the Save toolbar button. The Success page displays indicating record updated successfully. To Change an ACH role: 9. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 10. Select Change Role. 11. From the Go To drop-down list, select ACH. 12. Enter the desired role name in the Role Name field. 13. Click the Submit button. The Roles List 14. Select the desired Role Name hyperlink. 15. The Change ACH page displays for the selected role. 16. Make changes as needed to the role. 17. Click the Save toolbar button. The Success page displays indicating record updated successfully. To change a Domestic Wire role: 18. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 19. Select Change Role. 20. From the Go To drop-down list, select Domestic Wires. 21. Enter the desired role name in the Role Name field. 22. Click the Submit button. The Roles List 23. Select the desired Role Name hyperlink. The Change Domestic Wires page displays for the selected role. 24. Make changes as needed to the role. 25. Click the Save toolbar button. The Success page displays indicating record updated successfully. To change an Interbank Transfers role: 26. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 27. Select Change Role. 28. From the Go To drop-down list, select Interbank Transfers. 29. Enter the desired role name in the Role Name field. 30. Click the Submit button. The Roles List 31. Select the desired Role Name hyperlink. The Change Interbank Transfers page displays for the selected role. 32. Make changes as needed to the role. 33. Click the Save toolbar button. The Success page displays indicating record updated successfully. To change an International Wires role: 34. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 35. Select Change Role. 36. From the Go To drop-down list, select International Wires. 37. Enter the desired role name in the Role Name field. 38. Click the Submit button. The Roles List 39. Select the desired Role Name hyperlink. The Change International Wires page displays for the selected role. 40. Make changes as needed to the role. 41. Click the Save toolbar button. The Success page displays indicating record updated successfully. 20

21 To change a Multi Bank Reporting role: 42. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 43. Select Change Role. 44. From the Go To drop-down list, select Multi Bank Reporting. 45. Enter the desired role name in the Role Name field. 46. Click the Submit button. The Roles List 47. Select the desired Role Name hyperlink. The Change Multi Bank Reporting page displays for the selected role. 48. Make changes as needed to the role. 49. Click the Save toolbar button. The Success page displays indicating record updated successfully. To change a Positive Pay role: 50. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 51. Select Change Role button. 52. From the Go To drop-down list, select Positive Pay. 53. Enter the desired role name in the Role Name field. 54. Click the Submit button. The Roles List 55. Select the desired Role Name hyperlink. The Change Positive Pay page displays for the selected role. 56. Make changes as needed to the role. 57. Click the Save toolbar button. The Success page displays indicating record updated successfully. Delete Roles Use procedures to view a role and all authorities. To delete a role: 1. From the Administration menu, select Role Definitions from the Business list. The Select Role Criteria page 2. Select Delete Role. 3. Enter the desired role name in the Role Name field. 4. Click the Submit button. 5. The Roles List 6. Select the desired Role Name hyperlink. The Delete Role page displays for the selected role. 7. Click the Delete toolbar button. The Success page displays indicating record updated successfully. 21

22 Fund Transfers Complete the following to add or modify a new internal fund transfer template. Internal, ACH in, ACH out, domestic wire, international wire, tax payment, bill payment and Multi Bank Reporting fund transfer templates may be used to transfer funds from one account to another quickly and accurately, and they may be updated by designated employees at any time. In addition, several different internal fund transfer templates may be set up to transfer funds using different accounts and/or different amounts. Templates may include the following information: Transfer Description From Account To Account Default Amounts Frequency of Transfer Default Instructional Message Add Fund Transfers Use procedures to fund transfers. To add a new fund transfer template: institution s website and log in. Commercial Online Banking 2. From the Administration menu, select Add Template from the Fund Transfer list. The New Fund Transfer Template page 3. Select a transfer type for the template from the Fund Transfer Type drop-down list. 4. Click the Submit button. Internal Fund Transfer is used as an example only. 5. The New Fund Transfer Template page 6. In the Fund Transfer Template section, select the predefined group to identify the fund transfer template from the Group drop-down list. 7. Enter a description for the new fund transfer template in the Transfer Description field (maximum 20 characters). 8. Select additional review requirements necessary for the transfer to occur from the Review Required drop-down list. 9. In the From section, select an account nickname from the Account Nickname drop-down list from which to transfer funds. 10. In the From section, enter the Routing Transit number of the donor account s financial institution in the Institution Routing/Transit field. 11. In the From section, select the account type for the donor account from the Account Type dropdown list. 12. In the From section, enter the donor account number in the Account Number field. 13. In the To section, select an account nickname from the Account Nickname drop-down list to which to transfer funds. 14. In the To section, enter the Routing Transit number of the receiving account s financial institution in the Institution Routing/Transit field. 15. In the To section, select the account type for the receiving account from the Account Type dropdown list. 16. In the To section, enter the receiving account number in the Account Number field. 17. In the Defaults section, enter the default amount for the fund transfer template in the Default Amount field. The additional amounts (e.g., minimum amount) are optional and are not required to add a fund transfer template. In addition, it can be overridden when issuing the fund transfer. 22

23 18. Enter the increment amount allowed for the fund transfer template in the Amount Increments field. 19. Enter the minimum amount allowed for the fund transfer template in the Minimum Amount field. 20. Enter the maximum amount allowed for the fund transfer template in the Maximum Amount field. 21. In the Automatic Transfer section, select the frequency of the fund transfer from the Frequency drop-down list. This value is optional and it is not required to add a fund transfer template. 22. Enter the number of fund transfers after the first transfer is issued in the Number of Remaining Transfers field. This value is optional and it is not required to add a fund transfer template. 23. In the Default Message section, enter specific information to display when an employee inquiries into a transfer in the Instructions field. 24. Click the Submit button. A confirmation message page Add a New Fund Transfer Template Using an Existing Template From the Fund Transfer options in Administration a new template may be added using an existing template to streamline the process. To add a new fund transfer using an existing template: 1. From the Administration menu, select Add Using Template from the Fund Transfer list. The Add Fund Transfer Template Using Fund Transfer Template page 2. Select the All option to display a Results List for all templates or 3. Select a Fund Transfer Group from the Fund Transfer Group drop-down list or 4. Enter the name of an existing template to copy in the Transfer Description. 5. Click the Submit button. Internal Fund Transfer is used as an example only. 6. A Results List 7. Click the desired Template hyperlink. The Add Fund Transfer Template Using Fund Transfer Template details page 8. In the Fund Transfer Template section, enter a description for the new fund transfer template in the Transfer Description field. 9. Select additional review requirements necessary for the transfer to occur from the Review Required drop-down list. 10. In the From section, select an account nickname from the Account Nickname drop-down list from which to transfer funds. 11. In the From section, enter the routing transit number of the donor account s financial institution in the Institution Routing/Transit field. 12. In the From section, select the account type of the donor account in the Account Type dropdown list. 13. In the From section, enter the donor account number in the Account Number field. 14. In the To section, select an account nickname from the Account Nickname drop-down list to which to transfer funds. 15. In the To section, enter the routing transit number of the receiving account s financial institution in the Institution Routing/Transit field. 16. In the To section, select the account type of the receiving account in the Account Type dropdown list. 17. Enter the To account number in the Account Number field. 18. In the Defaults section, enter the default amount for the fund transfer template in the Default Amount field. The additional amounts (e.g., minimum amount) are optional and are not required to add a fund transfer template. In addition, it can be overridden when issuing the fund transfer. 23

24 19. Enter the increment amount allowed for the fund transfer template in the Amount Increments field. 20. Enter the minimum amount allowed for the fund transfer template in the Minimum Amount field. 21. Enter the maximum amount allowed for the fund transfer template in the Maximum Amount field. 22. In the Automatic Transfer section, select the frequency of the fund transfer from the Frequency drop-down list. This value is optional and it is not required to add a fund transfer template. 23. Enter the number of fund transfers after the first transfer is issued in the Number of Remaining Transfers field, if desired. This value is optional and it is not required to add a fund transfer template. 24. In the Default Message section, enter specific information to display when an employee inquiries into a transfer in the Instructions field. 25. Click the Submit button. A confirmation message Change a Fund Transfer Template Complete the following to change an existing fund transfer template. To change an existing fund transfer template: 1. From the Administration menu, select Change Template from the Fund Transfer list. The Change Fund Transfer Template page 2. Select the All option to display a Results List for all templates or 3. Select a Fund Transfer Group from the Fund Transfer Group drop-down list or 4. Enter the name of an existing template to copy in the Transfer Description. 5. Click the Submit button. Internal Fund Transfer is used as an example only. 6. A Results List 7. Click the desired Template hyperlink. The Change Fund Transfer Template details page 8. Make changes as needed. 9. Click the Submit button. A confirmation message Delete a Fund Transfer Template Complete the following to delete an existing fund transfer template. To delete a Fund Transfer Template: 1. From the Administration menu, select Delete Template from the Fund Transfer list. The Delete Fund Transfer Template page 2. Select the All option to display a Results List for all templates or 3. Select a Fund Transfer Group from the Fund Transfer Group drop-down list or 4. Enter the name of an existing template to copy in the Transfer Description. 5. Click the Submit button. Internal Fund Transfer is used as an example only. 6. A Results List 7. Select the Delete checkbox associated with the desired template to delete. 8. Click the Submit button. A confirmation message 24