Renewing Your Membership

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1 Renewing Your Membership The membership renewal process for your annual AAPC membership dues will be processed different than in years past, as it is now processed completely online. Starting 21 days before your membership expires, you will receive an auto-generated from our system informing you that your membership is getting ready to expire. You will also receive one the day before your membership expires. If you let your membership expire, you will have 60 days to pay your dues before losing access to the AAPC website. If you decide to pay your dues after your expiration, the instructions for processing your renewal will be the same. Please ensure that all of your contact and billing details, including your Region selection, are up to date before you start the membership renewal process. You have two options for renewing your membership dues: Option 1: Paying Online via Credit Card You can process your dues quickly via our secure payment portal and your membership dues will be renewed for one year automatically. This is the preferred method of payment. See page 5 for instructions for using this method of payment. Option 2: Paying via Check During the renewal process, if you do not wish to pay online, you can select the Bill Me option to generate an invoice. You can print out invoice and mail it along with a check to the AAPC administrative office. The address can be found on the invoice. See page 6 for instructions for using this method of payment. 1

2 Instructions To begin the renewal process, log into your AAPC account. If you have never logged into your profile, log in with your address and the password Password1 or follow the instructions using the Forgot my Password reset link to reset your password. Once logged in, you will land on your information page, where you can change and update your personal and professional information. Ensure your personal information is correct before proceeding to the next step. If this is your first time logging in or you have not updated your profile information before, it is important that you click the icon where available and select whether that information should be visible to AAPC members and the public, especially if you have opted-in to the Find a Counselor search. 2

3 Click on the Manage Profile button to go to your main profile page. There will be a banner at the top of your profile page that says Renew Your Membership Now. Press the button to begin the renewal process. You will land on the following page; this page is where you process your membership dues. Under the Membership Information section, your current membership level is selected and your Region should be listed at the bottom of that section. If you want to change your member type to either a Retired Membership or Student Membership, do so here by clicking the member type you wish to become. 3

4 Under the Member Information section, the personal information that is in your profile will be populated in the appropriate fields. You can change any of your information if necessary. If you billing address is the same as the address provided, Check the box at the bottom and it will prepopulate the same information in the next section. If you checked the box in the last section, then your personal information will have populated into the fields in the Billing Information section. If not, enter your billing information in the fields provided. If you wish to add your billing information to your profile as your professional information, check the box at the bottom of the section and your profile will be updated once the transaction is complete. 4

5 In the Payment Information section, your two options for payment will be displayed. By default, the credit card option will be selected. To pay via Credit Card, continue to the next page and follow the instructions. To pay via Check, continue to page 7 and follow the instructions. 5

6 Paying Your Dues via Credit Card If you want to pay your membership dues via credit card, you can pay during the renewal process. Your membership will be renewed within minutes of submitting your payment, so you will see no lapse in membership. Enter your all of your credit card details into the fields provided. Press the Submit Securely button to process your credit card payment in a encrypted and secure payment portal. You will be prompted with a pop up window that asks you to confirm your selection; press Ok to confirm or Cancel to go back. Once the process has completed, you will be dropped on a confirmation page. Press the View Invoice/Receipt in the top left hand corner to view the receipt for your recent dues payment. 6

7 Paying Your Dues via Check If you want to pay your membership dues via check, you can select this option during the renewal process. Instead of leaving the Credit Card option selected, change the payment to the Bill Me option. Press the Submit Securely button to generate your invoice. You will be prompted with a pop up window that asks you to confirm your selection; press Ok to confirm or Cancel to go back. Once the process has completed, you will be dropped on a confirmation page. Press the View Invoice/Receipt in the top left hand corner to view your dues invoice. It will bring up a new window with you invoice, from which you can print your invoice to mail into to our administrative offices. Find our address on the top of your invoice. NOTE: This method of payment can take up to three weeks for processing. Once we receive your check, our accountant will deposit it and your invoice will be closed. We will send you a confirmation when your membership dues have been processed. 7