Appendix A Microsoft Office Specialist exam objectives

Transcription

1 A 1 Appendix A Microsoft Office Specialist exam objectives This appendix provides the following : A Microsoft Office Specialist exam objectives for Outlook 2010, with references to corresponding coverage in Outlook 2010 ILT series courseware.

2 A 2 <Title> <Subtitle> Topic A: Exam objectives map Explanation This section lists all Microsoft Office Specialist exam objectives for Outlook 2010 (Exam ) and indicates where each objective is covered in conceptual explanations,, or both. 1 Managing the Outlook Environment 1.1 Apply and manipulate Outlook program options Unit 1, Topic A A-2, A Set General options Unit 1, Topic B, B-2, B Set Mail options Unit 3, Topic B A-4, A-6, B-2, B Set Calendar options Basic Unit 6, Topic D D Set Task options Basic Unit 5, Topic B B Set Notes and Journal options Unit 3, Topic B Set options Unit 1, Topic E E Set Language options Unit 1, Topic C C-1 through C Manipulate item tags Categorize items Basic Unit 4, Topic D D-1 through D Set flags Basic A Set sensitivity Basic A Mark items as read or unread Basic View message properties A Arrange the Content pane Show or hide fields in a list view Unit 5, Topic A A Change the reading view Unit 5, Topic A A Use the Reminders window Basic A Use the People Pane Basic Unit 4, Topic C Unit 1, Topic A C-1 through C-3 through A Apply search and filter tools Unit 4, Topic C C-1, C Use built-in Search folders Basic Unit 3, Topic C Unit 4, Topic B C-1, C-2 through B-4

3 Microsoft Office Specialist exam objectives A 3 Unit 4, Topic D D Print an Outlook item Print attachments Basic Unit 3, Topic D D Print Calendars Basic Unit 6, Topic D D Print multiple messages Basic Unit 3, Topic D D Print multiple contact records Basic Unit 4, Topic A A Print tasks Basic Unit 5, Topic B B Print multiple notes A-4 2 Creating and Formatting Item Content 2.1 Create and send messages Specify a message theme A Specify message content format Plain text Basic Rich Text Basic HTML format Basic Show or hide the From and Bcc fields Basic Unit 3, Topic B A-7 A-7 A-7 B Set a reminder for message recipients Basic A Specify the sending account Unit 3, Topic B B Specify the Sent Items folder Configure message delivery options Basic A Configure voting options Unit 3, Topic C C-1, C-2, C Configure tracking options Basic Unit 3, Topic C A Send a message to a contact group Basic Unit 4, Topic B 2.2 Create and manage Quick Steps Perform Quick Steps Unit 1, Topic D D-1, D-2

4 A 4 <Title> <Subtitle> Create Quick Steps Unit 1, Topic D D Edit Quick Steps Unit 1, Topic D D Delete Quick Steps Unit 1, Topic D IPA Duplicate Quick Steps Unit 1, Topic D D Reset Quick Steps to default settings Unit 1, Topic D D Create item content Insert graphical elements Basic Unit 2, Topic D D Insert a hyperlink Basic Unit 2, Topic C C Format item content Use formatting tools Basic B Apply styles A Create styles Create themes Use Paste Special Basic B Format graphical elements Basic Unit 2, Topic D D Attach content to messages Attach an Outlook item Basic Unit 4, Topic A A Attach external files Basic Unit 2, Topic D D-1, D-2 3 Managing Messages 3.1 Clean up the mailbox Basic Unit 2, Topic C C-4 B View mailbox size A Save message attachments Basic Save a message in an external format Basic Unit 2, Topic D Unit 2, Topic D D-3 A-2 D-3, B Ignore a conversation A Use cleanup tools A-2, A-4, A-5, B-3, B-4

5 Microsoft Office Specialist exam objectives A Create and manage rules Create rules Unit 3, Topic D Unit 5, Topic B D-2, B Modify rules Unit 5, Topic B Delete rules Unit 5, Topic B B Manage junk mail Allow a specific message (Not junk) Basic Unit 3, Topic B Filter junk mail Never Block Sender Basic Unit 3, Topic B Never Block Sender s Domain Never Block this Group or Mailing List Basic Unit 3, Topic B Basic Unit 3, Topic B Block Sender Basic Unit 3, Topic B 3.4 Manage automatic message content Manage signatures Unit 3, Topic B, B-2, B Specify the font New HTML messages A Plain-text messages A Specify options for replies Basic Unit 3, Topic D D-1, D-2, D Specify options for forwards Basic Unit 2, Topic C C Set a default theme for all HTML Messages A-1, A Stationary A-4, A-4, A Fonts A-1, A-5 4 Managing Contacts 4.1 Create and manipulate contacts Basic Unit 4, Topic A A Modify a default business card Basic Unit 4, Topic A, A-8

6 A 6 <Title> <Subtitle> Forward a contact Basic Unit 4, Topic A A Update a contact in the address book Basic 4.2 Create and manipulate contact groups Unit 4, Topic A Create a contact group Basic Unit 4, Topic B Manage contact group membership Basic Unit 4, Topic B B Show notes about a contact group B Forward a contact group Delete a contact group B Send a meeting to a contact group B-3 5 Managing Calendar Objects 5.1 Create and manipulate appointments and events Basic Unit 6, Topic A A Set appointment options Basic Unit 6, Topic A Unit 6, Topic B Unit 6, Topic C, B-2 C-1, C Print appointment details Basic Unit 6, Topic D D Forward an appointment Basic Unit 6, Topic A A Schedule a meeting with a message sender 5.2 Create and manipulate meeting requests Basic Unit 6, Topic A A-4 Basic Unit 7, Topic A A-1, A-4, A Set response options Basic Unit 7, Topic A A Update a meeting request Basic Unit 7, Topic A Unit 7, Topic B Cancel a meeting or invitation Basic Unit 7, Topic A Unit 7, Topic B A-8 B-3 A-5 B Propose a new time for a meeting Basic Unit 7, Topic A A Manipulate the Calendar pane Arrange the Calendar view Basic Unit 6, Topic D D Change the Calendar color Unit 4, Topic A A-2

7 Microsoft Office Specialist exam objectives A Display or hide Calendars Basic Unit 7, Topic A Unit 4, Topic A A-2, Create a calendar group Unit 4, Topic A A-2, 6 Working with Tasks, Notes, and Journal Entries 6.1 Create and manipulate tasks Create a task Basic Unit 1, Topic A Unit 5, Topic A A-6 A-2, A Manage task details Basic Unit 5, Topic A Send a status report Basic Unit 5, Topic B B Mark a task as complete Basic Unit 5, Topic A A Move or copy a task to another folder Basic Unit 5, Topic B B Assign a task to another Outlook user Basic Unit 5, Topic B Accept or decline a task assignment Basic Unit 5, Topic B B Update an assigned task Basic Unit 5, Topic B B Use Current View Basic Unit 5, Topic A A-1, A Create and manipulate notes Create a note A Change the current view A Categorize notes A-1, 6.3 Create and manipulate Journal entries Unit 3, Topic B B-3, B Automatically record Outlook items Unit 3, Topic B, B Automatically record files Unit 3, Topic B Edit a Journal entry Unit 3, Topic B B-6