CHEP Portfolio+Plus 1.3. User Guide V March 2010

Transcription

1 CHEP Portfolio+Plus 1.3 User Guide V March 2010

2 Table of Contents Chapter 1: Introduction to Portfolio+Plus Welcome Glossary Register for Portfolio+Plus Getting started... 9 Chapter 2: Portfolio+Plus basics Login to Portfolio+Plus Reset Portfolio+Plus Password Portfolio+Plus interaction and navigation Personalise Portfolio+Plus Log out of Portfolio+Plus Chapter 3: Orders Enter an order Review an order Cancel an order Chapter 4: Transactions Enter a transfer in Enter a transfer out Download a CSV template Import bulk transactions Enter bulk transactions Review bulk transactions Enter service centre transaction Review suspended and rejected transactions Cancel a manual docket Authorise a transfer View transfers requiring authorisation by Other Party Chapter 5: Account Management View account management dashboard Maintain transporter details Maintain previously used locations View statement details View payment details View invoice details View customer hire balances Manage account transactions Chapter 6: Reports Select and print a report Chapter 7: Administration Maintain own profile details View assigned location services Maintain user preferences Create new user profile Chapter 8: Support View news View contact information View training guides View marketing material

3 Chapter 1: Introduction to Portfolio+Plus Overview This chapter provides an introduction to Portfolio+Plus. Contents This chapter contains the following topics: Topic See page 1.1 Welcome Glossary Register for Portfolio+Plus Getting started 9

4 1.1 Welcome Welcome to PORTFOLIO+PLUS - Version 1.3 Our latest version of Portfolio+Plus makes managing your account convenient and secure. The online portal for your CHEP transactions gives you real-time access that allows you to create, track, edit, reverse and correct transactions instantly. Plus with its comprehensive features and recently added functionality, Portfolio+Plus gives you more visibility and greater control of your CHEP equipment. Get the most out of Portfolio+Plus This User Guide provides easy step-by-step instructions that will help you familiarise yourself with Portfolio+Plus 1.3 and all its functionality. It will guide you through examples of screens organised to follow Portfolio+Plus pull-down tab menu and its respective sub-menus, all divided into chapters to help you find information quickly. You can go directly to a specific page and/or content via the Table of Contents or Chapter index by holding down the control button and clicking on the topic to access the link this will take you directly to the relevant page. The same can also be done throughout the Guide when another section is referred to again, simply hold down the control button, move your mouse over the refer to words and this will take you the section mentioned. You ll also find number of other helpful resources within Portfolio+Plus portal in the Support section such as: Quick reference guides; Frequently asked questions Online tutorials providing instructions for navigating around the portal, which are great for someone that is just beginning to use PORTFOLIO+PLUS We are sure you ll find Portfolio+Plus an invaluable tool that will save you time and help you gain more control of your equipment transactions. Important You may find while using Portfolio+Plus that you are not able to access a particular area and/or perform a particular task. This could be due to any of the following reasons: The functionality is not available in your market Your company does not have access to the function You have not been given permission to use the function If you have queries regarding this, please speak to your User Manager or contact CHEP customer service. 2

5 1.2 Glossary Correction In A correction of a Transfer In transaction (see Transfer In) Correction Out A correction of a Transfer Out transaction (see Transfer Out) Delivery Date See Movement Date Docket A CHEP standard paper record of equipment moved from CHEP to a customer account or from one CHEP customer account to another. See Manual Docket and System Docket Effective Date The date equipment is, for financial and accounting purposes, moved from one CHEP customer account to another Issue The supply of equipment from CHEP to a customer Location A CHEP customer account which is usually associated with a physical location such as a warehouse, transporter, depot or farm Manual Docket A non system-generated (paper) docket used to record details of equipment which is moved from one location to another Movement A record of the relocation of equipment from one CHEP customer to another Movement Date The date equipment is physically moved in or out of your account. Also referred to as Despatch Date, Shipment Date and Delivery Date Order A request to CHEP from a CHEP customer to either issue or return equipment Other Party CHEP or a trading partner 3

6 1.2 Glossary, continued Password A secret code which, when entered with a valid User ID, is used to authenticate a Portfolio+Plus user Reference An identifier (e.g. purchase order number) which assists to identify a specific transaction Reporting Location A CHEP account or Service Centre account number Return The return of equipment from a customer to CHEP Reversal In A reversal of a Transfer In transaction (see Transfer In) Reversal Out A reversal of a Transfer Out transaction (see Transfer Out) Service Centre/Plant A CHEP depot or CHEP agency where Issues and Returns are available Shipment Date See Movement Date System Docket A system-generated docket (not a Manual Docket) Trading partner An entity (e.g. company) you trade with Transaction A CHEP system record of the movement of equipment from CHEP to or from a customer or between trading partners Transfer In The movement from a trading partner IN to your account. This will increase your accounts hire balance Transfer Out The movement to a trading partner OUT of your account. This will decrease your accounts hire balance 4

7 1.2 Glossary, continued User ID A unique code used to identify a Portfolio+Plus user 5

8 1.3 Register for Portfolio+Plus Overview This topic details the procedure to register for Portfolio+Plus. Explanation New users are required to register at Procedure Follow these steps to register for Portfolio+Plus: Step 1 Go to Action 2 Select Asia-Pacific English 6

9 1.3 Register for Portfolio+Plus, continued Step 3 Select New User? Register Here. Action 4 Tick the Portfolio tick-box: 7

10 1.3 Register for Portfolio+Plus, continued Step 5 Enter/select the required user details: Action Note: Mandatory fields are indicated by * First Name * Last Name * Technical/System contact Telephone * Fax Number Company * Address 1 * Address 2 City * Province/State * Country * Region * Address * CHEP Code or Global ID (10-digit CHEP account number) * 6 Click the Submit button. Result: The new user registration details will be submitted and a comfirmation message will be displayed: Within 24 business hours you will receive an (like the example below) with your Portfolio+Plus login details When logging in for the first time, you will be prompted to change your password. Copy and paste the password into the Old Password field when prompted. You can then change your password to something easier to remember Also when logging in for the first time, you will be presented with the Portfolio+Plus Access Services Agreement. You will not be granted access to Portfolio+Plus until conditions have been accepted. Please take the time to read through this document Your User Name cannot be changed 8

11 1.4 Getting started Portfolio+Plus Home Page Favourites First-time users may add the Portfolio+Plus Home Page to their Favourites. This will enable users to launch Portfolio+Plus from their list of Favourite websites: 9

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13 Chapter 2: Portfolio+Plus basics Overview This chapter details the procedures for logging in to, navigating, interacting and logging out of Portfolio+Plus. Contents This chapter contains the following topics: Topic See page 2.1 Login to Portfolio+Plus Reset Portfolio+Plus Password Portfolio+Plus interaction and navigation Personalise Portfolio+Plus Log out of Portfolio+Plus 23 11

14 2.1 Login to Portfolio+Plus Overview This topic details the procedure to login to Portfolio+Plus Explanation Each Portfolio+Plus user is assigned a unique User ID and password. A user must enter their User ID and password in order to access the system. Procedure Follow these steps to login to Portfolio+Plus: Step Action 1 Select Portfolio+Plus from list of Favorites or go to the Chep.com website. Result: The Portfolio+Plus Welcome window will open: 2 Enter User ID. 3 Enter password. Note: Passwords are case sensitive. 12

15 2.1 Login to Portfolio+Plus, continued Step 4 Click the Log on button. Action Result: Portfolio+Plus will authenticate the User ID and password. If authentication is... Successful Unsuccessful Then... Portfolio+Plus home page will display. The following system message will display: Refer to procedure 2.2 Reset Portfolio+Plus Password, or Contact User Manager, or Contact CHEP customer service 13

16 2.2 Reset Portfolio+Plus Password Overview This topic details the procedure for resetting a Portfolio+Plus password. Explanation Portfolio+Plus enables users to reset their password. This will be necessary in cases where a user has forgotten their password. Procedure Follow these steps to reset a Portfolio+Plus password: 1 Click Get Support. Result: The help window will open: 14

17 2.2 Reset Portfolio+Plus Password, continued 2 Select Password Reset. 3 Click the Submit button. Result: The following system fields will display: 4 Enter the following user details: User ID Last Name First Name 5 Click the Submit button. Result: A password will be sent to the address recorded in the user s profile. Note: If the user s address is not current it will be necessary to contact CHEP customer service. 15

18 2.3 Portfolio+Plus interaction and navigation Overview This topic details key interaction and navigation features in Portfolio+Plus. Home Page The Portfolio+Plus Home Page contains several features to assist user interaction and navigation: Banner The Banner displays User details and links to important contact information, personalisation options, as well as the Log Off link. Menu tabs Menu tabs act as gateways to system functions (e.g. Enter Order, Authorise Transfer). Users may select a required menu tab from anywhere in Portfolio+Plus: 16

19 2.3 Portfolio+Plus interaction and navigation, continued Orders: Use this tab to request, review, print and cancel an order. To... Tab Select Page Request a new Issue or Orders > Enter Order > 26 Return order Issue Review, print or cancel an existing order Return Orders > Review Orders > Print Cancel Transactions: Use this tab to enter a transfer, enter bulk transactions, review a suspended or rejected transaction, authorise a transfer and cancel a manual docket. To... Tab Select... Page Enter a Transfer In or Transfer out Transactions > Enter Transaction > Transfer In Transfer Out Import, enter and review Transactions > Bulk Transaction 48 bulk transactions Enter an Issue or Return transaction (reconciliation customers only) Review a suspended or rejected transaction Cancel a manual docket Authorise a transfer or view a transfer awaiting authorisation Run and Print a report Entry Transactions > Enter service centre transaction 63 Transactions > Review 67 transactions Transactions > Cancel manual 71 docket Transactions > Authorise transfer 73 Transactions > Reports > Report Selection

20 2.3 Portfolio+Plus interaction and navigation, continued Account management: Use this tab to view and manage account details. To... Tab Select... Page View account/financial Account Management > Dashboard 82 summary information Maintain transporter details and list of previously-used trading partner account codes Account Management > Account > Transporters Previously Used Locations View statement, payment and invoice details Account Management > Account > Statements Payments Invoices View Customer Hire Balances Account Management > Customer Hire Balances View, correct, reverse or Account Management > 98 reprint account Transactions transactions Print a report Account Management > Reports Reports: Use this tab to select and print reports. To... Tab Select... Page Select and print a report Reports > Report Selection 104 Administration: Use this tab to maintain own user preferences, and create a new user profile (User Managers only) To... Tab Select... Page Maintain own profile Administration > Maintain Own 108 Profile > User Profile View assigned location Administration > Maintain Own 109 services Profile > Assigned Location Services Maintain user preferences Administration > Administration > 111 User Preferences Create a new user Administration > Administration > Add New User 113 Support: Use this tab to view news, contact information, training guides and marketing material To... Tab Select... Page View CHEP news Support > News 120 View contact information Support > Contact Information 121 View training guides Support > Training Guides 122 View marketing material Support > Marketing Material

21 2.3 Portfolio+Plus interaction and navigation, continued Quick Links Quick Links provide direct access to frequently-used system functions: News & Events News & Events provides important information for Portfolio+Plus users: Customer Service Customer Service provides links to information, training guides, frequently asked questions and other support materials for Portfolio+Plus users. 19

22 2.3 Portfolio+Plus interaction and navigation, continued Downloads Downloads displays links to notifications, communications and other important information which can be downloaded by Portfolio+Plus users: Did you know? Did you know? provides interesting facts and information regarding CHEP s business worldwide: 20

23 2.4 Personalise Portfolio+Plus Overview This topic details the procedure for personalising Portfolio+Plus. Explanation Portfolio+Plus enables users to set their preferred portal language via the Personalise link available on the Home Page. Note: For Asia-Pacific users, the preference has been set to English-UK by default. Users are not required to reset the portal language unless a different language is required. Procedure Follow these steps to personalise Portfolio+Plus: 1 Click the Personalise link in the Portfolio+Plus header area: Result: The Personalise Preferences window will open: 2 Click the Portal Language drop-down arrow: Result: The Language drop-down list will open: 21

24 2.4 Personalise Portfolio+Plus, continued 3 Select the preferred language Result: The Portal Language field will be updated with the chosen option. 4 Click the Save button. Result: The changes will be saved. 22

25 2.5 Log out of Portfolio+Plus Overview This topic details the procedure for logging out of Portfolio+Plus. Explanation It is recommended that users log out of Portfolio+Plus whenever they are not required to use the system. This will ensure the accuracy and security of data entered into Portfolio+Plus. Procedure Follow these steps to log out of Portfolio+Plus: 1 Click Log Off. Result: The following system message window will open: 2 Click Yes. Result: Portfolio+Plus will log off and the Welcome window will be displayed: 23

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27 Chapter 3: Orders Overview This chapter details the Order functions available in Portfolio+Plus. Orders tab Portfolio+Plus order functions are accessed via the Orders tab: Contents This chapter contains the following topics: Topic See page 3.1 Enter an order Review an order Cancel an order 36 25

28 3.1 Enter an order Overview This topic details the procedure for entering an order in Portfolio+Plus. Explanation Portfolio+Plus enables users to create issue (i.e. from CHEP) and return (i.e. to CHEP) orders. Procedure Follow these steps to enter an order in Portfolio+Plus: 1 Select Orders > Enter Order Result: The Enter Order window will open: 2 Select the Reporting Location. Note: A user may have access to more than one Reporting Location. 26

29 3.1 Enter an order, continued 3 Select the Order Type. If... Issue Then select... Return 4 Select the Transport method. If... CHEP transport Customer transport Then... Select CHEP transport, then Go to step 6 Select Customer Transport, then Go to step 5 5 Select the CHEP Service Centre/Plant code. Note: Portfolio+Plus will display a list of previously used codes for this field. If the code is... Shown Not shown Then... Select the required code from the list Click the Search Service Center/Plant button, then Locate the required code 27

30 3.1 Enter an order, continued 6 Complete the required fields. Note: Mandatory fields are indicated by * Field Desired Date * Delivery/Pick-Up Times (Earliest) * Delivery/Pick-Up Times (Latest) * Reference Contact Name * Contact Number * Special Instruction Contact Explanation Enter the desired delivery/pick-up date Select the earliest delivery/pick-up time Select the latest delivery/pick-up time Enter a reference (e.g. purchase order number, other relevant reference) Enter a contact person name Enter a contact person telephone number Enter any special instruction (e.g. Call on approach) Enter a contact person address If an alternative delivery/pick-up address (for CHEP transport) is... Required Then... Click the Provide Alternate Delivery Address button, then Go to step 7 Not required Go to step 8 7 Enter alternate delivery address details. Note: Mandatory fields are indicated by * 28

31 3.1 Enter an order, continued Step Action 8 Select the Equipment type. Note: The Equipment Type field will automatically display the default Equipment Type set under User Preferences. Refer to procedure 7.3 Maintain user preferences to change the default Equipment Type for a user. 9 Enter the Quantity. If... Additional equipment type/line is required Additional equipment type/line is not required Then... Click the Add Equipment button, then Repeat steps 8 and 9 Go to step 10 29

32 3.1 Enter an order, continued 10 Click the Submit Order Request button. If... Then... CHEP transport Order Summary details will display. Go to step 11 Customer transport Transport Terms and Conditions will display. Go to step Review Order Summary details. Note: Please be aware of any system message displayed in the top left-hand corner of the window: If you wish to... Edit/amend the order Create the order Then... Click the Edit Order button, then Repeat steps 8 to 11 Click the Create Order(s) button, then Go to step 12 30

33 3.1 Enter an order, continued Step Action 12 Review transport Terms and Conditions Note: The Terms and Conditions shown in the pop-up will vary according to the Transport selected at step 4. If you wish to... Accept the Terms and Conditions, and Submit the order request Cancel the order request Then... Go to step 13 Click the Cancel button 13 Click the Accept button. Result: The Enter Order pop-up window will open: To... Print order details Close the pop-up window Click the... Print Order(s) button Close Pop Up button 31

34 3.2 Review an order Overview This topic details the procedure to review order details in Portfolio+Plus. Explanation Portfolio+Plus enables a user to retrieve and review details of all orders placed via Portfolio+Plus, telephone, and fax. Orders will be displayed according to: Order date (i.e. the date on which the order was originally placed), and Status The following table explains the status types used in Portfolio+Plus: Status Explanation The order has yet to be confirmed by CHEP. The order has been confirmed by CHEP. The order has been completed by CHEP. The order has gone past the Preferred Date and has yet to be Confirmed or Completed at Plant. The order has been cancelled. Procedure Follow these steps to review an order in Portfolio+Plus: 1 Select Orders > Review Orders Result: The Review Orders window will open: 32

35 3.2 Review an order, continued 2 Select the Reporting Location. Note: A user may have access to more than one Reporting Location 3 Select the Equipment type. Note: The Equipment Type field will automatically display the default Equipment Type set under User Preferences. Refer to procedure 7.3 Maintain user preferences to change the default Equipment Type. 4 Enter the order date. Note: Enter an approximate date if the exact order date is not known; Portfolio+Plus will display orders for 15 days before and 15 days after the date entered. 5 Click the Get Order Information button. Result: Order Information results will be displayed: 33

36 3.2 Review an order, continued 6 View search results. Note: Search results may be filtered and displayed by: Order date, or Status To display... Orders placed on a specific date Click the... Specific date Orders pending confirmation Orders which have been confirmed Orders completed at plant Orders to be actioned Cancelled orders All orders link link link link link button Result: Orders will be displayed: 34

37 3.2 Review an order, continued 7 Click the Order No. Result: The Order Detail window will open: To... Print the order Cancel the order Close the pop-up window Click the... Print Order button Cancel Order button Close Pop Up button 35

38 3.3 Cancel an order Overview This topic details the procedure for cancelling an order in Portfolio+Plus. Explanation Portfolio+Plus enables a user to cancel orders with a status of either: Pending Confirmation, or To Be Actioned Procedure Follow these steps to cancel an order: 1 Complete procedure 2.2 to locate the order to be cancelled. 36

39 3.3 Cancel an order, continued 2 Click the Cancel Order button. Result: The order will be cancelled. 37

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41 Chapter 4: Transactions Overview This chapter details the transaction functions available in Portfolio+Plus. Transactions tab Portfolio+Plus transaction functions are available via the Transactions tab: Transfers In and Out Portfolio+Plus enables users to enter details of movements to and from their trading partners. The process of entering the movement details by a user will depend on whether they are sending or receiving equipment. If the user is... Receiving equipment Sending equipment Enter the transfer as a... Transfer In Transfer Out Note: It is recommended the sending party assume responsibility for entering details of the transfer in Portfolio+Plus. Contents This chapter contains the following topics: Topic See page 4.1 Enter a transfer in Enter a transfer out Download a CSV template Import bulk transactions Enter bulk transactions Review bulk transactions Enter service centre transaction Review suspended and rejected transactions Cancel a manual docket Authorise a transfer View transfers requiring authorisation by Other Party 77 39

42 4.1 Enter a transfer in Overview This topic details the procedure for entering a transfer in. Explanation Portfolio+Plus enables users to enter details of inward transfers to assist with managing and accounting for movements from trading partners. Portfolio+Plus users will typically enter a transfer in where a sending party has not already entered the movement as a transfer out, or has not provided a docket number. Important: Do not enter a transfer in if a trading partner has already entered the movement as a transfer out in Portfolio+Plus as this will display a duplicate transaction error. Procedure Follow these steps to enter a transfer in: 1 Select Transactions > Enter Transaction > Transfer In Result: The Enter Transaction window will open at the Transfer In tab:

43 4.1 Enter a transfer in, continued Step Action 2 Select the Reporting Location. Note: This is the receiving location. A user may have access to more than one Reporting Location. 3 Enter the docket details. If a physical docket has... Been provided by the Other Party/trading partner Not been provided by the Other Party/trading partner Then... Enter the docket number provided, and Select manual docket type Leave the docket number field blank, and Select system docket type 4 Select the Received From details. Note: This is the sending location. Portfolio+Plus will retain a list of previously used codes for this field for easy reference. If the required account number is... Displayed in the list of previously used codes Not displayed in the list of previously used codes Then... Select the account number from the list of codes displayed Click the Search Locations button, then Complete an Other Party Search to locate the required account number 41

44 4.1 Enter a transfer in, continued 5 Complete the required fields. Note: Mandatory fields are indicated by * Field Reference * Other Reference Delivery Date * Effective Date * Transporter * Driver Name Vehicle Reg No Description Enter a reference (e.g. purchase order number) Enter a secondary reference (if applicable) Enter the physical delivery date Enter the effective (financial) date Select the transporter type and name Note: The transporter list can be maintained from the Account Management tab Enter the delivery driver s name (if applicable) Enter the delivery vehicle s registration number (if applicable) If Extra Reference details are... Then... Required Go to step 6 Not required Go to step 8 6 Click the Extra References button. Result: The Extra Reference field will display Note: Extra References are print only references and are not recorded in the system. 7 Enter the Extra Reference details. Note: Up to three Extra References may be added. Repeat steps 6 and 7 to add Extra References. 8 Select the Equipment type. 42

45 4.1 Enter a transfer in, continued 9 Enter the Quantity. If... Additional equipment type/line is required Additional equipment type/line is not required Then... Click the Add Equipment button, then Repeat steps 8 and 9 Go to step Click the Submit Order Request button. Result: The following system message window will open: Note: Portfolio+Plus will display an error message if the docket has already been notified. To... Print details of the transfer in Close the message window Click the... Print button OK button 43

46 4.2 Enter a transfer out Overview This topic details the procedure for entering a transfer out. Explanation Portfolio+Plus enables users to enter details of outward transfers to assist with managing and accounting for movements from trading partners. Portfolio+Plus users will typically enter a movement as a transfer in where a sending party has not entered the movement as a transfer out or does not use Portfolio+Plus. Important: Receiving parties with a Receiver Must Declare account indicator must also authorise the inward transfer to their account. Refer to procedure 4.10 Authorise a transfer for details. Procedure Follow these steps to enter a transfer out: 1 Transactions > Enter Transaction > Transfer Out Result: The Enter Transaction window will open at the Transfer Out tab: 44

47 4.2 Enter a transfer out, continued Step Action 2 Select the Reporting Location. Note: This is the sending location. A user may have access to more than one Reporting Location. 3 Enter the docket details. If the docket is a... Manual docket System-generated docket Then... Enter the manual docket number, and Select manual docket type Leave the docket number field blank, and Select system docket type 4 Select the Shipped To details. Note: This is the receiving location. Portfolio+Plus will retain a list of previously used codes for this field for easy reference. If the required code is... Listed Not listed Then... Select the code from the list displayed Click the Search Locations button, and Search for the required code Result: The Other Party field will be updated with the selected trading partner details: 45

48 4.2 Enter a transfer out, continued 5 Complete the required fields. Note: Mandatory fields are indicated by * Field Reference * Other Reference Shipment Date * Effective Date * Transporter * Driver Name Vehicle Reg No Description Enter a reference (e.g. purchase order number) Enter a secondary reference (if applicable) Enter the physical delivery date Enter the effective (financial) date Select the transporter type and name Enter the delivery driver s name (if applicable) Enter the delivery vehicle s registration number (if applicable) If Extra Reference details are... Then... Required Go to step 6 Not required Go to step 8 6 Click the Extra References button. Result: The Extra Reference field will display Note: Extra References are print only references and are not recorded in the system. 7 Enter the Extra Reference details. Note: Up to three Extra References may be added. Repeat steps 6 and 7 to add Extra References. 8 Select the Equipment type. 46

49 4.2 Enter a transfer out, continued 9 Enter the Quantity. If... Additional equipment type/line is required Additional equipment type/line is not required Then... Click the Add Equipment button, then Repeat steps 8 and 9 Go to step Click the Submit Order Request button. Result: The following system message window will open: To... Print details of the transfer in Close the message window Click the... Print button OK button 47

50 4.3 Download a CSV template Overview This topic details the procedure for downloading a Comma Separated Values (CSV) template for capturing offline transactions. Explanation Portfolio+Plus enables users to download a CSV template for capturing offline transactions in bulk. These offline transactions may then be uploaded to Portfolio+Plus at a later time. Note: The most commonly-used CSV template is a MS Excel spreadsheet. Procedure Follow these steps to download a CSV template: 1 Select Transactions > Bulk Transaction Entry > Import Result: The Bulk Transaction Entry Import window will open: 48

51 4.3 Download a CSV template, continued 2 Click the CSV Template link Result: The File Download message window will open: 3 Click the Save button. Result: The Save As window will open: 49

52 4.3 Download a CSV template, continued 4 Name and Save the file as required. Result: The CSV template will be saved. 5 Locate and Open the saved CSV template file. 50

53 4.3 Download a CSV template, continued 6 Enter, edit and save bulk transaction data as required. Note: Mandatory fields are indicated by * Field Do Not Process Reporting Location * Other Party * Docket Number * Transaction Type * Equipment * Quantity * Exchange Returned QTY Reference * Other Reference Movement Date * Effective Date * Transporter Driver Name Vehicle Registration Number Explanation Not required, leave blank Enter the Reporting Location code Enter the Other Party account code Enter the docket number, or leave blank if to be system generated Enter either Transfer In or Transfer Out Enter the equipment code Enter the quantity of equipment to be moved Not required, leave blank Enter reference details Enter other reference details (if applicable) Enter the movement date Enter the effective date Enter transporter details Enter the driver name (if known) Enter the vehicle registration number (if known) 7 Refer to procedure for 4.5 Enter bulk transactions to validate and process imported bulk transactions. 51

54 4.4 Import bulk transactions Overview This topic details the procedure for importing bulk transactions in Portfolio+Plus: Explanation Portfolio+Plus enables users to import transaction data which has been prepared off-line using a CSV template. This data can then be reviewed, validated and submitted for processing. Note: Refer to procedure 4.3 Download a CSV template for details of how to download and create a CSV file template. Procedure Follow these steps to import bulk transactions: 1 Select Transactions > Bulk Transaction Entry > Import Result: The Bulk Transaction Entry window will open: 2 Click the Browse button. Result: The Choose File window will open: 52

55 4.4 Import bulk transactions, continued 3 Locate the CSV file to be uploaded 4 Click the Open button Result: The file path details will be updated in Portfolio+Plus: 5 Click the Import Transactions button. Result: The CSV file data will be imported to Portfolio+Plus. 6 Complete procedure 4.6 Review bulk transactions to validate and submit the imported transactions for processing. 53

56 4.5 Enter bulk transactions Overview This topic details the procedure for entering bulk transactions. Explanation Portfolio+Plus enables users to enter multiple transactions in bulk. This can help save time when a user needs to enter multiple transactions during the same session. Procedure Follow these steps to enter bulk transactions in Portfolio+Plus: 1 Select Transactions > Bulk Transaction Entry > Enter Transactions Result: The Bulk Transaction Entry window will open: 2 Select the Reporting Location. Note: A user may have access to more than one Reporting Location. 54

57 4.5 Enter bulk transactions, continued 3 Enter transaction details. Note: Mandatory fields are indicated by * Field Description Reporting Location * Defaults to Reporting Location selected at step 2 Other Party * Docket Tran Type * Equipment * QTY * Reference * Other Ref Movement Date * Effective Date * Transporter Driver Vehicle Reg Enter the 10-digit Reporting Location code for the Other Party (trading partner or CHEP service centre) Enter manual docket number, or leave blank if docket number is to be system-generated Select either: Transfer In Transfer Out Enter the CHEP equipment code Enter the equipment quantity Enter a reference (e.g. purchase order number) Enter a secondary reference if (required) Enter the actual (physical) movement date Enter the effective (financial) date Enter the transporter name, if known Enter the driver name/reference, if known Enter the transporter vehicle registration, if known 55

58 4.5 Enter bulk transactions, continued 4 Click the Validate button. Result: Portfolio+Plus will validate the information entered and confirm the preprocessing status of each transaction. The pre-processing status confirms whether a transaction is free of errors and therefore able to be submitted for processing: Pre-processing status Clean Error Warning Explanation The transaction is free from errors and may be submitted for processing The transaction contains invalid data or is missing data. The transaction may not be submitted for processing until the error is fixed\ The transaction contains a discrepancy but may be submitted for processing (e.g. the transaction is future-dated) Tip: Click the All radio button to display all transactions, regardless of preprocessing status, in the same window. 56

59 4.5 Enter bulk transactions, continued Step Action 5 Check the pre-processing status of each transaction. Note: The pre-processing status of each transaction will be indicated by the colour of its transaction line. Failed transactions will be displayed in pink; clean (successful) transactions will be displayed in green): If the transaction line is... Then... Pink Go to step 6 Green Go to step 8 6 Check the pre-validation failure reason for each transaction. 7 Correct each failed transaction. Note: Alternatively, select a failed transaction to exclude it from processing by ticking on the tick box as shown below. The excluded docket will now be displayed in white: 57

60 4.5 Enter bulk transactions, continued Step Action 8 Click the Submit for Processing button. Result: The clean transactions will be assigned a Bulk ID and submitted for processing. Note: Click the Download to CSV button to download bulk transaction details in CSV format: 9 Refer to procedure 4.6 Review bulk transactions to review the status of bulk transaction processing. Note: Users will received an automatically-generated confirmation when bulk transaction processing has been successfully completed. To... Authorise the selected transfer(s) Reject the selected transfer(s) Edit the selected transfer(s) Click the... Authorise button Reject button Edit button 58

61 4.6 Review bulk transactions Overview This topic details the procedure for reviewing bulk transactions. Explanation Portfolio+Plus enables users to review details of bulk transactions including: Bulk ID number Created (i.e. the date bulk transactions were created) Status (e.g. submitted, processed) Note: Portfolio+Plus may also print details of all transactions, including future-dated transactions with a status of suspended. Procedure Follow these steps to review bulk transactions in Portfolio+Plus: 1 Select Transactions > Bulk Transaction Entry > Review Transactions Result: The Review Transactions window will open: 59

62 4.6 Review bulk transactions, continued 2 Select the required Reporting Location. Result: A bulk transaction listing for the selected Reporting Location will display. Field Bulk ID Created Suspended Rejected Pending AT Clean Total Processed Status Description Unique identification number generated by Portfolio+Plus Date the bulk transactions were created Number of suspended transactions Number of rejected transactions Number of transactions requiring authorisation by Other Party Number of clean transactions Total number of transactions Number of processed transactions Processing status: Submitted (awaiting processing) Processed If a printed bulk transaction listing is... Then... Required Go to step 3 Not required Go to step 5 60

63 4.6 Review bulk transactions, continued 3 Click the Print All link. Result: The View Transactions > Print window for the selected Bulk ID will open: 4 Click the URL to be printed. Result: The selected URL will open for printing: If additional prints are... Then... Required Repeat step 4 Not required Click the Back button, then Go to step 5 61

64 4.6 Review bulk transactions, continued Step Action 5 Click back from the Review Transaction > Print Screen. Then click the Bulk ID to display bulk entry transaction details. Result: The Review Transactions Details window will open: 6 Click a Docket No to view docket details. Result: The selected docket will open in a new window: 62

65 4.7 Enter service centre transaction Overview This topic details the procedure for entering a service centre transaction. Explanation Portfolio+Plus enables selected users to enter docket details for issues and returns processed by a CHEP service centre. Note: The ability to enter service centre transactions is only available to users with access to the reconciliation function. Procedure Follow these steps to enter a service centre transaction: 1 Select Transactions > Enter Service Centre Transaction Result: The Enter Service Centre Transaction window will open: 63

66 4.7 Enter service centre transaction, continued Step Action 2 Select the Reporting Location. Note: This is the customer location. A user may have access to more than one Reporting Location. 3 Enter the CHEP service centre docket number. 4 Select the transaction type: If the transaction relates to a... Delivery of equipment from CHEP Collection/pick-up of equipment by CHEP Then... Click the Issue radio button Click the Return radio button 5 Select the CHEP service centre details. Note: Portfolio+Plus will retain a list of previously used codes for this field for easy reference. If the required account number is... Displayed in the list of previously used codes Not displayed in the list of previously used codes Then... Select the account number from the list of codes displayed Click the Search Service Centre link, then Locate the Received From details 64

67 4.7 Enter service centre transaction, continued 5 Complete the required fields. Note: Mandatory fields are indicated by * Field Preference * Reference * Other Reference Delivery Date * Effective Date * Transporter * Driver Name Vehicle Reg No Description Select Issue or Return Enter a reference (e.g. purchase order number) Enter a secondary reference (if applicable) Enter the physical delivery date Enter the effective (financial) date Select the transporter type and name Enter the delivery driver s name (if applicable) Enter the delivery vehicle s registration number (if applicable) If Extra Reference details are... Then... Required Go to step 6 Not required Go to step 8 6 Click the Extra References button. Result: The Extra Reference field will display Note: Extra References are print only references and are not recorded in the system. 7 Enter the Extra Reference details. Note: Up to three Extra References may be added. Repeat steps 6 and 7 to add Extra References. 8 Select the Equipment type. Note: 65

68 4.7 Enter service centre transaction, continued 9 Enter the Quantity. If... Additional equipment type/line is required Additional equipment type/line is not required Then... Click the Add Equipment button, then Repeat steps 8 and 9 Go to step 8 10 Click the Submit Order Request button. Result: The following system message window will open: To... Print details of the transfer in Close the message window Click the... Print button OK button 66

69 4.8 Review suspended and rejected transactions Overview This topic details the procedure for reviewing transaction details in Portfolio+Plus. Explanation Portfolio+Plus enables users to view details of rejected and suspended movements made against their account. Users may edit suspended movements to process as clean, or review details of rejected movements. Note: Reconciliation customers may also view details of suspended and rejected movements against their Master Control Card. Procedure Follow these steps to review suspended and rejected transactions: 1 Select Transactions > Review Transactions Result: The Review Transactions window will open: 67

70 4.8 Review suspended and rejected transactions, continued Step Action 2 Select the Reporting Location Note: A user may have access to more than one Reporting Location. 3 Enter search parameters as required. Note: Enter multiple parameters to narrow the range of transactions to be displayed. Result: Transactions matching the selected search criteria will be displayed. To view Billable movements Master Control Card movements Click the Billable Movements tab Master Control Card Movements tab 5 Review the status of each transaction. To... Edit a transaction (suspended movements only) Reject a transaction Download a transaction in CSV format Action required... Select the transaction to be edited, then Go to step 6 Select the transaction)s) to be rejected, then Click the Reject button Select the transaction(s) to be downloaded, then Click the Download CSV button Note: A system message will display in the top left-hand corner of the Review Transaction window: 68

71 4.8 Review suspended and rejected transactions, continued 6 Click the Edit button. Result: The Enter Transaction window for the selected transaction will open: 7 Edit the required details (e.g. Quantity): 69

72 4.8 Review suspended and rejected transactions, continued 8 Click the Submit button. Result: A system message confirming the result of the changes will display: To... Print details of the transfer in Close the message window Click the... Print button OK button 70

73 4.9 Cancel a manual docket Overview This topic details the procedure for cancelling a manual docket in Portfolio+Plus. Explanation Portfolio+Plus enables users to cancel manual docket numbers. This may assist with the accounting and management of manual dockets. Procedure Follow these steps to cancel a manual docket: 1 Select Transactions > Cancel Manual Docket Result: The Cancel Manual Docket window will open: 2 Select the Reporting Location. 71

74 4.9 Cancel a manual docket, continued 3 Enter the Docket Number to be cancelled. 4 Click the Submit button. Result: The docket will be cancelled and the following system message will display: 72

75 4.10 Authorise a transfer Overview This topic details the procedure for authorising a transfer from a trading partner. Explanation Portfolio+Plus enables users with a Receiver to Declare account indicator to check and authorise (or reject) all transfers made to their account by trading partners. Suppliers to such receivers can also view details of outstanding transfers awaiting authorisation. Procedure Follow these steps to authorise a transfer: 1 Select Transactions > Authorise Transfer Result: The Authorise Transfer window will open: 2 Enter the required search criteria: Note: Enter multiple criteria to narrow the range of transfers to be searched and displayed. 73

76 4.10 Authorise a transfer, continued 3 Select the required status. Note: Select Submitted (unactioned) to view transfers awaiting authorisation. 4 Click the Submit button. Result: A list of transfers awaiting authorisation will be displayed: 5 Select the transfer(s) to be actioned. Note: Multiple transfers may be selected and authorised at the same time however CHEP recommends users review individual dockets before authorising them. Transfers may only be individually edited or rejected. 74

77 4.10 Authorise a transfer, continued 6 Complete the required action. To... Authorise the selected transfer Reject the selected transfer Action required... Click the Authorise button Click the Reject button Edit the selected transfer Go to step 7 Result: A Summary of Actions Performed message window will open: Note: Multiple transfers have been authorised in this example: 7 Click the Edit button. Result: The Enter Transfer window for the selected transfer will open: 8 Edit the transfer as required. 75

78 4.10 Authorise a transfer, continued 9 Click the Submit button. Result: The following system message will display: 10 Click the OK button. Result: You will be returned to the list of transfers requiring authorisation by other parties: 76

79 4.11 View transfers requiring authorisation by Other Party Overview This topic details the procedure for viewing transfers requiring authorisation by other parties. Explanation Portfolio+Plus enables users to view details of transfers made to and awaiting authorisation by other parties, such as trading partners with a receiver must declare account indicator. Users may, if required, edit or cancel transfers made to other parties. Procedure Follow these steps to view transfers requiring authorisation by other parties: 1 Select Transactions > Authorise Transfer Result: The Authorise Transfer window will open: 2 Click the Transfers Requiring Authorisations by Other Party tab. Result: The Transfers Requiring Authorisations by Other Party tab will open. 77

80 4.11 View transfers requiring authorisation by Other Party, continued 3 Select the Reporting Location. Note: Users may have access to more than one Reporting Location. 4 Enter required search parameters. Note: Enter multiple parameters to narrow the range of the search. 5 Click the Submit button. Result: A list of transfers which match the entered search criteria will be displayed: 78

81 4.11 View transfers requiring authorisation by Other Party, continued 6 Select the required action. To... Cancel a transfer Edit a transfer Action required... Select the transfers to be cancelled, Click the Cancel button, then Follow the prompts Select the transfer to be edited, then Go to step 7 Note: Multiple transfers may be cancelled however only one transfer may be edited at a time. 7 Click the Edit button. Result: The Enter Transfer window for the selected transfer will open: 8 Edit the transfer as required. 79

82 4.11 View transfers requiring authorisation by Other Party, continued 9 Click the Submit button. Result: The following system message will display: 10 Click the OK button. Result: You will be returned to the list of transfers requiring authorisation by other parties: 80

83 Chapter 5: Account Management Overview This chapter details the Account Management functions available in Portfolio+Plus. Account Management tab The Account Management functions are available via the Account Management tab: Note: If you do not have access to this function, please contact CHEP Customer Service. Contents This chapter contains the following topics: Topic See page 5.1 View account management dashboard Maintain transporter details Maintain previously used locations View statement details View payment details View invoice details View customer hire balances Manage account transactions 98 81

84 5.1 View account management dashboard Overview This topic details the procedure for viewing the account management dashboard. Explanation The account management dashboard enables Portfolio+Plus users to view important account management information including: CHEP credit/account management contact Billing cycle Aged balance (see below) Location service centre Accounts Receivable Aged Balance This report displays any outstanding balance (due to CHEP). Outstanding monies are displayed as a rolling tally, across calendar months. Note: The ageing of the outstanding amounts are based on the date of each individual invoice. Payment of each invoice is to be made within 7 days of the invoice date. Links to detailed account information The Account Management dashboard also contains links to detailed account information including: Statements Invoices Equipment Customer Closing Hire Balances (see below) Customer Closing Hire Balances This report displays a monthly tally of all On and Off transactions, against a Reporting Location and monthly hire balance figures from the start of the calendar month, to the end of the calendar month. This report also displays a real-time hire balance within the current month s figure. 82

85 5.1 View account management dashboard, continued Procedure Follow these steps to view the account management dashboard: 1 Click Account Management > Dashboard Result: The Account Dashboard will open: Note: Users may have access to more than one Reporting Location. If you have access to... Then... One reporting location Go to step 3 More than one reporting location Go to step 2 83

86 5.1 View account management dashboard, continued 2 Select the Reporting Location. Note: Users may have access to more than one Reporting Location. Result: Account details for the selected Reporting Location will be displayed: 3 Select the required action. To... View statement details View invoice details View Customer Hire Balance details Action required... Click the required statement, then Refer to procedure 5.4 View statement details Click the required Invoice No., then Refer to procedure 5.6 View invoice details Click the Customer Hire Balance View All button, then Refer to procedure 5.7 View customer hire balances 84

87 5.2 Maintain transporter details Overview This topic details the procedure for maintaining details of frequently used transporters in Portfolio+Plus. Explanation Portfolio+Plus enables users to maintain transporter details, such as transporter names, which are visible in other Portfolio+Plus transaction windows (e.g. Enter an Order). Procedure Follow these steps to maintain transporter details in Portfolio+Plus: 1 Click Account Management > Account > Transporters Result: The Transporters window will open: 2 Maintain transporter details. To... Add new transporter details Edit existing transporter details Delete existing transporter details Action required Click the Add button, then Enter the new transporter details Select the existing transporter, Click the Edit button, then Edit the existing transporter details Select the existing transporter, Click the delete button 85

88 5.2 Maintain transporter details, continued 3 Click the Submit button. Result: The changes will be submitted. 86

89 5.3 Maintain previously used locations Overview This topic details the procedure for maintaining details of previously used locations. Explanation Portfolio+Plus enables users to maintain details of previously used locations such as trading partner locations. This will ensure the trading partner details visible when performing other system tasks, such as creating transfers, are accurate and up-to-date. Procedure Follow these steps to maintain trading partner details: 1 Click Account Management > Account > Previously Used Locations Result: The Previously Used Locations window will open: To... Add new location details Delete existing location details Action required Click the Add button, then Follow the prompts to enter new location details Select the existing location, then Click the delete button 87

90 5.4 View statement details Overview This topic details the procedure for viewing statement details in Portfolio+Plus. Explanation Portfolio+Plus enables users to view statement details including: Invoice Reference details (invoice number) Invoice Date Balance Users may then select a specific invoice to view transaction details. Procedure Follow these steps to view statement details in Portfolio+Plus: 1 Select Account Management > Financials > Statements Result: The Statements window will open: 88

91 5.4 View statement details, continued 2 Scroll to the statement details listed at the bottom of the window: 3 Select the required Statement. 89

92 5.4 View statement details, continued 4 Click the View Printable Format button. Result: The selected Statement will be displayed in a printable format. 90

93 5.5 View payment details Overview This topic details the procedure for viewing payment details in Portfolio+Plus. Explanation Portfolio+Plus enables users to view details of payments received and processed by CHEP, including: Payment date Payment amount Invoice date Invoice amount Users may also download payment history details to a MS Excel worksheet. Procedure Follow these steps to view payment details in Portfolio+Plus: 1 Select Account Management > Financials > Payments Result: The Payments window will open. If... One Reporting Location More than one Reporting Location Then... Payment details for the Reporting Location will be displayed. Go to step 3 Go to step 2 91

94 5.5 View payment details, continued 2 Select the required Reporting Location Result: Payment details for the selected Reporting Location will be displayed: Field Payment Date Payment Amount Invoice Account Invoice Date Amount Paid Description Date payment was made Total payment amount received by CHEP Invoice No(s) against which payment has been applied Invoice Reporting Location Date invoice was issued by CHEP Amount of payment applied against Invoice No. 3 Click the Download Excel Format button (if required). Result: The payment details will download in MS Excel format. 92

95 5.6 View invoice details Overview This topic details the procedure for viewing invoice details in Portfolio+Plus. Explanation Portfolio+Plus enables users to view details of invoices issued by CHEP, including: Invoice date Invoice amount Invoice Transaction details Procedure Follow these steps to view invoice details in Portfolio+Plus: 1 Select Account Management > Financials > Invoices Result: The Invoices window will open: If... One Reporting Location More than one Reporting Location Then... Invoice details for the Reporting Location will be displayed. Go to step 3 Go to step 2 93

96 5.6 View invoice details, continued 2 Select the required Reporting Location. Note: A user may have access to more than one Reporting Location. 3 Enter the required search criteria. Note: Mandatory fields are indicates by * Field Invoice type Invoice status * From period To period Invoice No. Description Select an Invoice Type: All Hire invoice CHEP stretch invoice Load containment invoice Sundry invoice Select an Invoice Status: Open Cleared Enter a range start date Enter a range end date Enter a specific Invoice No. 4 Click the Submit button. Result: A list of invoices matching the entered search criteria will be displayed: 94

97 5.6 View invoice details, continued 5 Click an Invoice No. to view invoice details. Result: The Invoice Details window for the selected Invoice No. will open: To... View invoice details in a printable format Download invoice transaction details in MS Excel format Go back to the previous invoice listing Click the... View Printable Format button Download Excel Format button Back button 95

98 5.7 View customer hire balances Overview This topic details the procedure for viewing customer hire balances in Portfolio+Plus. Explanation Portfolio+Plus enables users to view the monthly hire balances for each equipment type. Procedure Follow these steps to view customer hire balances: Step 1 Select Account Management > Transactions > Customer Hire Balance Result: The Customer Hire Balance window will open: 2 Select the Location. Note: A user may have access to more than one Location: 96

99 5.7 View customer hire balances, continued Step 3 Select the Equipment type. 4 Select the End Period. 5 Click the Submit button. Result: The Customer Hire Balance Report window will be displayed: To... Go back to the Customer Hire Balance window Print the Customer Hire Balance report Export the Customer Hire Balance Report data to MS Excel Click the... Back button Print button Export to Excel link 97

100 5.8 Manage account transactions Overview This topic details the procedure for managing account transaction details in Portfolio+Plus. Explanation Portfolio+Plus enables users to view details of transactions made against their CHEP account. Users may also correct or reverse transactions within 28 days of the invoice date. Procedure Follow these steps to review transaction details in Portfolio+Plus: 1 Select Account Management > Transactions > Transactions Result: The Transactions window will open. 2 Select the Reporting Location. Note: A user may have access to more than one Reporting Location. 98

101 5.8 Manage account transactions, continued 3 Enter the relevant search criteria. Note: Portfolio+Plus requires users to enter either: Capture Date (From/To), or Effective Date (From/To), or Shipment/Delivery Date (From/To), or Reference, or Docket No. 4 Click the Submit button. Result: A list of transactions matching the entered search criteria will be displayed: Note: All processed dockets will include a T1 transaction indicator at the end of the docket number. Additional transaction indicators (e.g. T2. T3, etc) indicate a correction or reversal to the original docket. 99

102 5.8 Manage account transactions, continued 5 Click the Docket No. to be viewed. Result: The Detail window for the selected Docket No. will open: Note: The information displayed in this window will vary according to the Transaction Type. To... Go back to the Transaction List Print the Transaction Details Reverse transaction which has yet to be invoiced, or within 28 days of invoice date Correct transaction which has yet to be invoiced, or within 28 days of invoice date Action required... Back button Print button Click the Reverse button, then Follow the prompts Go to step 6 Note: A transaction can only be reversed or corrected once; multiple reversals or corrections are not permitted. 100

103 5.8 Manage account transactions, continued 6 Click the Correct button. Result: The Enter Transaction window for the selected transaction will open: 7 Enter the required corrections. 8 Click the Submit button. Result: The corrections will be saved. 101

104 5.8 Manage account transactions, continued 9 Click the OK button. Result: You will be returned to the Transfers in Detail window: 10 Click the Back button Result: You will be returned to the list of transactions displayed at step 4. Note: The reversal and correction transactions are shown below with T2 and T3 transaction indicators: 102

105 Chapter 6: Reports Overview This chapter details the procedure for selecting and printing a report. Selecting reports Reports may be selected and printed via the: Reports tab, or Reports option available under other Portfolio+Plus tabs Reports tab The Reports tab enables users to select, run and print a report. Reports menu options Specific report types may also be chosen from the Tab menus, for example, Account Management reports may be selected by choosing the Reports option from the Account Management menu: Contents This chapter contains the following topics: Topic See page 6.1 Select and print a report

106 6.1 Select and print a report Overview This topic details the procedure for selecting and printing a report. Explanation Portfolio+Plus provides users with a series of pre-defined reports: Report Category Details Movements Awaiting Invoicing Report Account Management Lists all movements that have yet to be invoiced for your location Processed Stock Movements Invoice Summary By Quantity Current Reconciliation By Section ** Recon Clearing Report ** Customer Transaction Listing (MCC) ** Suspended and Rejected Movements Processed Transfer Report Account Management Account Management Reconciliation Reconciliation Reconciliation Transaction Reporting Transaction Reporting Lists all issues, returns, transfers and corrections for a location for a chosen calendar year (based on movement processed date) A summary of the quantity per equipment code for each transaction type. These details are displayed by invoice number for a selected date range Shows transactions which make up the current active reconciliation but do not agree between MCC and Invoice Groups reconciliation queries by trading partner for easy resolution communication A listing of all client captured transactions that relate to the reconciliation system including a summary of all balances. Shows a representation of the CHEP equipment balance Lists suspended and rejected movements held back from invoicing for your location Lists movements processed for a location within a specific docket number range Movement Analysis Transaction Reporting Displays all In and Out equipment movements by type and trading partner within a selected date range Transaction History Transaction Reporting Displays all Transfer In and Transfer Out transactions for a specific location ** The reconciliation function and reconciliation reports are available to selected customers only. 104

107 6.1 Select and print a report, continued Procedure Follow these steps to select and print a report: 1 Select Reports > Report Selection Note: Alternatively, select the Reports option from other Portfolio+Plus menus (e.g. Reconciliation) Result: The Select Report window will open: 2 Click the required report. Result: The Report Parameters window for the selected report will open. 105

108 6.1 Select and print a report, continued Step Action 3 Set the report parameters. Note: Report parameters are used to define the information to be displayed in a report, for example, a specific date range. The actual report parameters will vary according to the type of report selected at step 2. 4 Click the Report Results button. Result: The report results window will open: Note: The actual results displayed will vary according to the selected report type. To... Export report data to MS Excel Export report data in CSV format Export report data to a PDF file Send report data as an Select a new report Click the... XLS button CSV button PDF button button Select a New Report link 106

109 Chapter 7: Administration Overview This chapter details the procedures for managing user profiles in Portfolio+Plus. Administration tab Portfolio+Plus administration functions are available via the Administration tab: Note: A new user profile may only be added by a User Manager. Contents This chapter contains the following topics: Topic See page 7.1 Maintain own profile details View assigned location services Maintain user preferences Create new user profile

110 7.1 Maintain own profile details Overview This topic details the procedure for maintaining own profile details in Portfolio+Plus. Explanation Portfolio+Plus enables all users to maintain basic own profile information including: Name Address Contact details (e.g. telephone, ) Procedure Follow these steps to maintain own profile details in Portfolio+Plus: 1 Select Administration > Maintain Own Profile Result: The Administration window will open at the User Profile tab: 2 Update the required information. Note: Mandatory fields are indicated by * 3 Click the Update button. Result: The following system message will display: 108

111 7.2 View assigned location services Overview This topic details the procedure for viewing assigned location services in Portfolio+Plus. Explanation Portfolio+Plus enables users to view the system permissions and access assigned to them, by location. Procedure Follow these steps to view assigned location services in Portfolio+Plus: 1 Select Administration > Maintain Own Profile Result: The Administration window will open at the User Profile tab: 2 Click the Assigned Location Services tab. Result: The Assigned Location Services tab will open and a list of assigned locations will be displayed: 109

112 7.2 View assigned location services, continued 3 Select an assigned location. Note: A user may have more than one assigned location. Result: The service table for the assigned location will be displayed: 4 Select a service. Result: The service parameters for the selected service will be displayed: 110

113 7.3 Maintain user preferences Overview This topic details the procedure for maintaining user preferences in Portfolio+Plus. Explanation Portfolio+Plus enables users to maintain their default user preferences to apply when processing Portfolio+Plus transactions, for example, when creating an order. User preferences (defaults) may be set for: Reporting Location Docket Type (system or manual) Equipment type Transaction details (such as Reference and Transporter details) Procedure Follow these steps to maintain user preferences: 1 Select Administration > Maintain Own Profile Result: The Maintain Own Profile window will open: 111

114 7.3 Maintain user preferences, continued 2 Click the User Preferences tab. Result: The User Preferences tab will open: 3 Enter the required user preferences. Note: Selecting Remember Previous Transaction options (e.g. Equipment, Effective Date) will prompt Portfolio+Plus to remember the selected details for the first transaction created during each login session. This will be particularly useful when entering multiple transactions with the same details. 4 Click the Update Preferences button. Result: The following system message will display: 112

115 7.4 Create new user profile Overview This topic details the procedure for creating a new user profile in Portfolio+Plus. Explanation Portfolio+Plus enables User Managers to establish new user profiles. Note: If you do not have a User Manager, or know your User Manager, please contact CHEP Customer Service. Procedure Follow these steps to create a new user profile in Portfolio+Plus: 1 Select Administration > Administration Result: The Administration window will open: 2 Click the Add New User button. Result: The user information window will open: 113

116 7.4 Create new user profile, continued 3 Enter the required Personal Information for the new user. Note: Mandatory fields are indicated by * 4 Enter the required Contact Information for the new user. Note: Mandatory fields are indicated by * 4 Select the User Manager Portfolio Role. 5 Select Use My Address 6 Click the Submit button. Result: The following system message will display: 114

117 7.4 Create new user profile, continued 7 Click the Assigned Location Services tab. Result: The Assigned Location Services tab will open: 8 Click the Add button. Result: The Available Locations View window will open: 115

118 7.4 Create new user profile, continued 8 Select the location to be assigned to the new user. 9 Click the Add button Result: The Confirmation Dialog pop-up will display: 10 Click the Yes button. Result: The location will be assigned to the new user: 116

119 7.4 Create new user profile, continued 11 Select the assigned location: Result: A list of assigned services for this user for this location will be displayed: Note: Select a service from the list displayed to view, add or update service parameters for a specific service. Tick a parameter to allow it for the new user; untick a parameter to disallow it: 117

120 7.4 Create new user profile, continued 12 Once the required changes have been made, click the Back button. Result: You will be returned to the User Profile tab: 13 Click the Update button. Result: The changes you have been made will be saved: 118

121 Chapter 8: Support Overview This chapter details the procedures for accessing support information in Portfolio+Plus. Support tab Support information is accessed using the Support tab in Portfolio+Plus: Contents This chapter contains the following topics: Topic See page 8.1 View news View contact information View training guides View marketing material

122 8.1 View news Overview This topic details the procedure for viewing event, news and system update details in Portfolio+Plus. Explanation Portfolio+Plus enables users to view important CHEP-related news, events and updates. Procedure Follow these steps to view news, events and updates: 1 Select Support > News > Asia-Pacific Result: The Asia-Pacific News window will open: Note: News items will display, by title, as hyperlinks in this window. Click a hyperlink to view a news item. 120

123 8.2 View contact information Overview This topic details the procedure for viewing customer service contact information. Explanation Portfolio+Plus enables users to view current contact information for CHEP customer service including: Telephone number address Users may also submit an electronic service request to CHEP from the contact information window in Portfolio+Plus Procedure Follow these steps to view contact details: 1 Select Support > Contact Information > Asia-Pacific Result: The Contact Information window will open: 2 Click the Here link to submit an electronic service request to CHEP. 121

124 8.3 View training guides Overview This topic details the procedure for viewing training guides in Portfolio+Plus. Explanation Portfolio+Plus users may access current system training guides via the Support tab. Procedure Follow these steps to view training guides: Step Action 1 Select Support > Training Guides > Country or Region (e.g. Australia, India, New Zealand) Result: The Training Guides window for the selected country or region will open: 2 Click the required Training Guide. Result: The selected Training Guide will open. Note: Users may then print and save the training guide as needed. 122

125 8.4 View marketing material Overview This topic details the procedure for viewing marketing material in Portfolio+Plus. Explanation Portfolio+Plus enables users to access current marketing material including: Equipment brochures Non-hire product brochures Service brochures Close-off calendars Service centre listing Procedure Follow these steps to view marketing material: Step Action 1 Select Support > Marketing Material > Country or Region (e.g. Australia, India, New Zealand) Result: The Marketing Material window will open: 123

126 8.4 View marketing material, continued 2 Click the required Marketing Material. Result: The selected Marketing Material will open. Note: Users may then print and save marketing materials as needed. 124