Communication Skills

Size: px
Start display at page:

Download "Communication Skills"

Transcription

1 The Communication Process Effective communication starts with the sender, who uses words or actions to send a message to the receiver. If the receiver understands the message the way the sender intended, effective communication has taken place. Feedback is an important part of effective communication. By clarifying understanding of the message by asking a question or repeating the information, you are ensuring the intended message has been communicated and interpreted effectively. Communication is the responsibility of the s and r How Do We Communicate? Working with a partner, discuss and list examples of the following types of communication: Verbal : Careers Program Page 1

2 Non-Verbal: Vocally / Tone: Using Technology: Do you prefer to communicate verbally or in writing? Why? How do you confirm that a message you send is interpreted correctly? What problems might you encounter when messages are passed on verbally? Careers Program Page 2

3 Non-Verbal Communication / Body Language Non-Verbal Communication examples: Body Language examples: Think about how your body language makes you readable. What message do you think you might be portraying right now? Careers Program Page 3

4 Symbols in Communication. Communication Skills The following are examples of symbols used internationally. Can you identify what each means? Try to sketch or list other symbols you know of that would be widely recognised. Why are symbols used, and why are they so effective? Careers Program Page 4

5 Effective Listening. In the workplace is important that you don t just hear, and that you listen. Listening effectively requires you to concentrate. It is a skill that can be developed and improved on with practice. Some methods of actively listening include: using attentive body language don t speak over someone or interrupt have an open mind accept differences, such as culture, languages, accents, speech, gender etc. Activity. In pairs, you are to take turns to tell each other what you did on the weekend. One person is to talk without interruption. The other actively listens. To check for effective communication, the listener will report back to the group what the speaker had to say. The speaker will indicate how accurate the listener s account was. How effectively did you listen? What body language did you use to indicate active listening? Why is actively listening in the workplace extremely important? Careers Program Page 5

6 Telephone Communication % of all first time inquiries to most businesses are via the phone. Tips for using the phone in the workplace. The following points are for good customer service. Attitude - smile when speaking on the phone as this will portray a positive attitude and customers can hear it. Be prepared have pen and paper ready to write messages. Know your purpose if answering the phone, know how to do this correctly. If making a business call, know how to do this professionally. Show interest ask relevant questions and actively listen Take accurate messages record callers full name, company / position, number and time / day of calling. Summarise the message and note the action to be taken. Clarify you have the message accurately by repeating it to the caller Forward message as soon as possible to appropriate recipient. Close call with thankyou and let them hang up first. Forbidden Phone Phrases I don t know I can t You will have to call Just a second Hang on I won t No Also: Smile always Avoid keeping people on hold Breathe normally Avoid eating, smoking or chewing gum on the phone Slow down. Careers Program Page 6

7 Activity. Role play a telephone conversation you might have in the workplace. Eg: You are working at the Service Desk of Big W and take a customer phone enquiry. You have to leave a message for the Garden manager, Terry, to call Mr Smith about some pots he had on order. After the role play, complete the telephone message template below. Careers Program Page 7

Chapter 22: Communication Process Study Guide Matching

Chapter 22: Communication Process Study Guide Matching Chapter 22: Communication Process Study Guide Matching Match the following terms with their definitions. A. barrier B. channel C. decoding D. empathy E. encoding F. feedback G. four Cs of writing H. memo

More information

Written Communication

Written Communication Module 2: Written Communication 1 Your Passport to Professionalism: Module 2 Written Communication Step 1 Learn Introduction Sooner or later, you will need to communicate in writing. You will write down

More information

Effective Business Communication

Effective Business Communication Effective Business Communication 1 Netiquette = E-mail & Internet Etiquette E-mail message - No nonverbal expression to supplement what we are saying. Normal communication takes into account tone of voice,

More information

Professional Communications

Professional Communications Professional Communications Why do we Communicate? To convey information To clarify instructions To request actions To record events To verify arrangements 2 Communication Modes Professional Email Telephone

More information

silhouette Voice mail getting started guide Release 4.0 Final

silhouette Voice mail getting started guide Release 4.0 Final silhouette Voice mail getting started guide Release 4.0 Contents Introduction...1 Accessing your Voice Mailbox...1 Main Menu...1 Listening to Messages...2 Reply or Call Sender...3 Internal extensions...

More information

Oklahoma State University IT Telecommunications Voice Mail User Guide

Oklahoma State University IT Telecommunications Voice Mail User Guide Oklahoma State University IT Telecommunications Voice Mail User Guide What s Inside Welcome.3 Getting Started....4 Listening to Messages.6 Recording and Sending Messages...8 Customizing Your Mailbox. 9

More information

Attach Love From Mr Mrs. Miss Ms Sir Sirs Madam. CC BCC Best Unfortunately, XXX. Bye Regards Re: Ref./ Reference. To: Btw Tel.

Attach Love From Mr Mrs. Miss Ms Sir Sirs Madam. CC BCC Best Unfortunately, XXX. Bye Regards Re: Ref./ Reference. To: Btw Tel. Email and telephoning vocabulary and collocations Choose one of the cards below and explain what it means and how it is used without saying the words on the card until your partner guesses what it says.

More information

Special Service District #1 (Sanitation) Customer Services Standards Specific to Sanitation Front Office

Special Service District #1 (Sanitation) Customer Services Standards Specific to Sanitation Front Office Special Service District #1 (Sanitation) Customer Services Standards Specific to Sanitation Front Office Introduction to Special Service District The Sanitation Division provides waste and recycling collections

More information

Changing Your Message Playback Preferences

Changing Your Message Playback Preferences About Message Playback Preferences, page 1 What You Hear When You Check Messages, page 1 Changing Playback Volume for All Messages You Hear by Phone, page 2 Changing Playback Volume for All Messages You

More information

ANSWERING PHONE. Co-X/CSD/WI03

ANSWERING PHONE. Co-X/CSD/WI03 CONVENTION & EXHIBITION (PUTRAJAYA) SDN. BHD. Co-X/CSD/WI03 Revision No: 01 Effective Date: 15 th December 2017 ` PREPARED BY REVIEWED BY APPROVED BY Name: Name: Name: Designation: Designation: Designation:

More information

Maintaining Relationships

Maintaining Relationships UTPB ETIQUETTE & CUSTOMER SERVICE BUSINESS ETIQUETTE Dress Tips for Success Dress business casual, less formal than traditional business formal, but still intended to give a professional and business-like

More information

TELUS Voice Mail User Guide

TELUS Voice Mail User Guide TELUS Voice Mail User Guide Welcome to TELUS Voice Mail Service. This guide will get you up and running and help you understand the features of this service. Getting Started Use the following keys when

More information

Call Manager Connection

Call Manager Connection Call Manager Connection Thank you for selecting Call Manager Connection. It brings you a rich package of features to help manage your business at a great price! Basic package features These six time-saving

More information

Desktop Reference Guide

Desktop Reference Guide Desktop Reference Guide IP550 Telephone Using Your Telephone Your new telephone is a state of the art IP Telephone instrument. It is manufactured by IPitomy for use with the IPitomy IP PBX System. The

More information

Voice Messaging Instructions Contents

Voice Messaging Instructions Contents Voice Messaging Instructions Contents Welcome to Voice Messaging 2 Using Voice Mail for the First Time 2 Recording External and Temporary Greetings 3 Personal Verification 4 Password Change 4 Playing Messages

More information

AT&T MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5

AT&T MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5 AT&T MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5 MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 5 Copyright 1986

More information

OBJECTIVES. How can I use the phone and to communicate effectively with adults? Phone and Etiquette

OBJECTIVES. How can I use the phone and  to communicate effectively with adults? Phone and  Etiquette 1 communication & networking Phone and Email Etiquette The BIG Idea How can I use the phone and email to communicate effectively with adults? AGENDA Approx. 45 minutes I. Warm-up (5 minutes) II. Phone

More information

Telephone Answering: The system answers the telephone for you when you are either on the phone or away from your desk.

Telephone Answering: The system answers the telephone for you when you are either on the phone or away from your desk. Voicemail Manual Last updated: July 31, 2007 There are two parts to this service: Telephone Answering: The system answers the telephone for you when you are either on the phone or away from your desk.

More information

PARTNER Messaging System User s Guide

PARTNER Messaging System User s Guide PARTNER Messaging System User s Guide Table of Contents: Logging into your Mailbox 2 Listening to your messages 3 Forwarding a message 4 Recording a Personal Greeting 5 Activating a Personal Greeting 6

More information

NEAXMail AD-64 VOICE/UNIFIED MESSAGING SYSTEM User Guide

NEAXMail AD-64 VOICE/UNIFIED MESSAGING SYSTEM User Guide NEAXMail AD-64 VOICE/UNIFIED MESSAGING SYSTEM User Guide 2002-2004 Active Voice LLC All rights reserved. First edition 2004 ActiveFax, PhoneBASIC, Repartee, TeLANophy, View- Call, ViewFax, and ViewMail

More information

USER REFERENCE MANUAL

USER REFERENCE MANUAL USER REFERENCE MANUAL for Serenade Telephone User Interface (TUI) OCTEL MESSAGING DIVISION THE POWER OF MESSAGING With voice messaging people don t have to be available and connected at the same time to

More information

GlobalMeet Audio for Skype for Business. Quick Start Guide

GlobalMeet Audio for Skype for Business. Quick Start Guide GlobalMeet Audio for Skype for Business Quick Start Guide Revised: October 2017 Contents Introduction... 3 System Requirements... 3 What s New in This Guide... 3 Tips for Using GlobalMeet Audio Conferencing...

More information

Push-to-Talk one or more, talk to them all

Push-to-Talk one or more, talk to them all Push-to-Talk one or more, talk to them all Private calls Private calls are push-to-talk calls between two people. Make and answer private calls To make a private call: Enter the recipient s PTT number.

More information

Perfect Voice User Guide

Perfect Voice User Guide User Guide Contents What is?...1 Logging into your mailbox...2 Quick Setup...4 Main Menu Overview...6 Main Menu Options...7 Message Management...8 Message Management...9 Forward Menu (t from Message Management)...10

More information

OCFO Customer Service Policy

OCFO Customer Service Policy Purpose OCFO Customer Service Policy The purpose of this document is to establish customer service standards and expectations for the employees of the Office of the Chief Financial Officer (OCFO). These

More information

Centrex User Guide. (Version 2.0)

Centrex User Guide. (Version 2.0) Centrex User Guide (Version 2.0) 1. Welcome to CENTREX Welcome to CENTREX! We know you will be pleased with your new telephone service. You have selected a telecommunications system designed with you in

More information

6402 Voice Terminal User s manual. DEFINITY G3 - Release 6.3 or later

6402 Voice Terminal User s manual. DEFINITY G3 - Release 6.3 or later 6402 Voice Terminal User s manual DEFINITY G3 - Release 6.3 or later 555-230-757 Issue 1, July 2000 Copyright 2000 Lucent Technologies All rights reserved Notice While reasonable efforts were made to ensure

More information

>BellSouth Voice Mail. with Wireline Wireless. Service for Business. Mailbox. 4/7/04 10:07 Page 41

>BellSouth Voice Mail. with Wireline Wireless. Service for Business. Mailbox. 4/7/04 10:07 Page 41 7 6 6 E =K 6? 6? 7 4/7/04 1007 Page 41 with Wireline Wireless Mailbox life. It gives you one voice mailbox for your wireline (office) phone and up to four ingular Wireless phones. Unanswered calls to any

More information

Let them check their answers against a complete version of the worksheet or by listening to you reading it all out.

Let them check their answers against a complete version of the worksheet or by listening to you reading it all out. Starting and ending business communications jigsaw texts Instructions for teachers Photocopy and cut out one set of cards for each group of two or three students. If the students are likely to find the

More information

Maintaining Relationships Express gratitude Refrain from gossip & inappropriate language Be careful how much of your personal life you share this can

Maintaining Relationships Express gratitude Refrain from gossip & inappropriate language Be careful how much of your personal life you share this can Dress Go for business casual - less formal than traditional business wear, but is still intended to give a professional and business-like impression As an employee, dress as an employee not as a student

More information

The Sender- the person who wishes to communicate with. Encoding- the process whereby a sender translate the information into a message

The Sender- the person who wishes to communicate with. Encoding- the process whereby a sender translate the information into a message COMMUNICATION INTRODUCTION: - Communication refers to the process by which people attempt to share meaning via transmission of symbolic message. - It involves sharing of information between two or more

More information

Call Forwarding Busy Line Fixed Allows you to redirect calls to another telephone number when your telephone line is busy.

Call Forwarding Busy Line Fixed Allows you to redirect calls to another telephone number when your telephone line is busy. Calling Features User Guide Call Forwarding Busy Line Fixed Allows you to redirect calls to another telephone number when your telephone line is busy. 2. Press *90 3. When you hear the interrupted dial

More information

Getting Started with Exchange Unified Messaging

Getting Started with Exchange Unified Messaging Getting Started with Exchange Unified Messaging Welcome to Exchange Unified Messaging. This system will replace Farmington Area Public School s existing voice mail system and provide additional functionality.

More information

IP OFFICE PREFERRED VOIC J129 PHONE REFERENCE GUIDE

IP OFFICE PREFERRED VOIC J129 PHONE REFERENCE GUIDE IP OFFICE PREFERRED VOICEMAIL J129 PHONE REFERENCE GUIDE SYRACUSE HOLLAND PATENT 1 Dupli Park Drive, 5 th Floor 9560 Main Street Syracuse, NY 13204 Holland Patent, NY 13354 Tel: 315-671-6200 Tel: 315-624-2000

More information

AT&T MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 3

AT&T MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 3 AT&T MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 3 Table of Contents Getting Started Three Groups of Callers Your Console Small Attendant Console (illustration)

More information

Promoting Effective Communication

Promoting Effective Communication CHAPTER 16 Promoting Effective Communication LEARNING OBJECTIVES Explain why effective communication helps an organization gain a competitive advantage. Describe the communication process, and explain

More information

INDeX AT Telephone User's Guide

INDeX AT Telephone User's Guide INDeX 11.0 20AT Telephone User's Guide Page 2 - Contents Contents Introduction... 3 Transfer, Park & Hold Calls... 16 Using this Guide...3 Using Transfer, Park & Hold...16 Further Help...3 Transferring

More information

Welcome to Cogeco Home Phone. Extended Home Phone User Guide

Welcome to Cogeco Home Phone. Extended Home Phone User Guide Welcome to Cogeco Home Phone Extended Home Phone User Guide Thank you for choosing Cogeco Home Phone. We re looking forward to providing you with superior phone service for your home. By choosing Cogeco,

More information

Aspire Basic Operation (Quick Reference)

Aspire Basic Operation (Quick Reference) Aspire Basic Operation (Quick Reference) To answer an incoming call: To answer an incoming call at your extension, simply lift the receiver. The phone is programmed to automatically answer an incoming

More information

VoIP Telephone Features & Voic Unity Voice Mail Training Manual

VoIP Telephone Features & Voic  Unity Voice Mail Training Manual VoIP Telephone Features & Voicemail: Unity Voice Mail Training Manual Version 11/8/2012 Alternative Format Statement This publication is available in alternative media upon request. Statement of Non-Discrimination

More information

IP OFFICE PREFERRED VOIC REFERENCE GUIDE

IP OFFICE PREFERRED VOIC REFERENCE GUIDE IP OFFICE PREFERRED VOICEMAIL REFERENCE GUIDE SYRACUSE HOLLAND PATENT 1 Dupli Park Drive, 5 th Floor 9560 Main Street Syracuse, NY 13204 Holland Patent, NY 13354 Tel: 315-671-6200 Tel: 315-624-2000 Fax:

More information

Getting Started Reliance Communications, Inc.

Getting Started Reliance Communications, Inc. Getting Started Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA 95060 888-527-5225 www.schoolmessenger.com Contents Before you Begin... 3 Bookmark Your Login Page... 3 Setting your Password...

More information

9/17/2018. Source: etiquette-important. Source:

9/17/2018. Source: etiquette-important. Source: Email Etiquette A company needs to implement etiquette rules for the following three reasons: Professionalism: by using proper email language your company will convey a professional image. Efficiency:

More information

1. Press the TRAN button on the phone. The call is placed on hold and you are returned to dial tone

1. Press the TRAN button on the phone. The call is placed on hold and you are returned to dial tone NewTel Systems Training Worksheet Please write your name and initial after each section of training. Please hand your training sheet to your trainer so that we can make a copy. Once you have initialed

More information

Get the message wherever you are. Call Minder for Cloud Voice

Get the message wherever you are. Call Minder for Cloud Voice Get the message wherever you are for Cloud Voice Contents map 3 Getting started 4 Messages Checking whether you have any messages Listening to, saving and deleting messages Personal options Choosing the

More information

Getting Started. Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA

Getting Started. Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA Getting Started Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA 95060 888-527-5225 www.schoolmessenger.com Index Before you Begin...3 Getting Started...3 Log In...3 The Start Page...3 Help...4

More information

10 Tips For Effective Content

10 Tips For Effective  Content 10 Tips For Effective Email Content Nowadays when it comes to online marketing, and the Internet as a whole, so many people are being added to so many email lists. They're being bombarded constantly by

More information

4J SCHOOL DISTRICT - VOICE MAIL SYSTEM ACTIVATING YOUR VOICE MAILBOX STEP 1

4J SCHOOL DISTRICT - VOICE MAIL SYSTEM ACTIVATING YOUR VOICE MAILBOX STEP 1 4J SCHOOL DISTRICT - VOICE MAIL SYSTEM ACTIVATING YOUR VOICE MAILBOX STEP 1 The first time you call your voice mail system as a new user, a brief tutorial will walk you through setting up your new mailbox.

More information

changing the way you share your world Call Management Services User Guide

changing the way you share your world Call Management Services User Guide changing the way you share your world Call Management Services User Guide 1 800 360-8555 www.northerntel.ca Quick reference NorthernTel Call Management Services - Important Codes Service Activation Cancellation

More information

Voic Complete User Guide

Voic Complete User Guide VoiceMail Complete User Guide Thank you for subscribing to Pioneer VoiceMail service. We re happy you ve chosen Pioneer for your telecommunication needs. In addition to exceptional local and long distance

More information

CallPilot Multimedia Messaging

CallPilot Multimedia Messaging CallPilot Multimedia Messaging User Guide Release 1.0 Standard 1.0 December 1998 P0886140 ii Welcome to CallPilot Multimedia Messaging CallPilot Multimedia Messaging from Nortel Networks is an advanced

More information

Mobile App Department Manager Guide. Department Manager Guide

Mobile App Department Manager Guide. Department Manager Guide Mobile App Department Manager Guide Department Manager Guide RingCentral Office@Hand from AT&T Mobile App Department Manager Guide Table of Contents Table of Contents Welcome... 3 Main Menu... 5 Messages...5

More information

CentraNet CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: GTD-5 5ESS DMS 100 DMS 10

CentraNet CustoPAK USER GUIDE. Telephone Number. Verizon Telephone Number. Switch Type: GTD-5 5ESS DMS 100 DMS 10 CentraNet CustoPAK USER GUIDE Telephone Number Verizon Telephone Number Switch Type: GTD-5 5ESS DMS 100 DMS 10 INSIDE FRONT COVER Thank You for Selecting Verizon CentraNet CustoPAK Service. 1 Table of

More information

Spectrum Business Voice Features

Spectrum Business Voice Features Spectrum Business Voice Features Caller ID When you receive a call, the name and telephone number of the person calling you is showing in your Caller ID display screen. To use Caller ID: 1. When you receive

More information

AT&T Business Voice Mail. Comprehensive Messaging Solution

AT&T Business Voice Mail. Comprehensive Messaging Solution AT&T Business Voice Mail Comprehensive Messaging Solution Welcome to AT&T Business Voice Mail AT&T Business Voice Mail is an easy-to-use, easy-to-set-up business messaging tool. Before voice mail can work

More information

AT&T MERLIN COMMUNICATIONS SYSTEM USER S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 1

AT&T MERLIN COMMUNICATIONS SYSTEM USER S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 1 AT&T MERLIN COMMUNICATIONS SYSTEM TM USER S GUIDE: MODELS 1030 AND 3070 WITH FEATURE MODULE 1 Table of Contents Available Features Key to Symbols Placing and Answering Calls Placing Calls Outside Calls

More information

ATTENDANT USER GUIDE

ATTENDANT USER GUIDE ATTENDANT USER GUIDE NOTICE THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information contained in this document is believed by Mitel Networks to be accurate as of the date of its

More information

VOICE MAIL VOICE MAIL USER GUIDE USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE. windstream.com

VOICE MAIL VOICE MAIL USER GUIDE USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE. windstream.com VOICE MAIL USER GUIDE VOICE MAIL USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE windstream.com 1.877.481.9463 Windstream is a registered service mark of Windstream Corporation. 2009 Windstream Corporation

More information

Cisco IP Phone 7906G and 7911G Basic User Guide

Cisco IP Phone 7906G and 7911G Basic User Guide CISCO IP PHONE 790G AND 7911G Hold Places the active call on hold, resumes a call on hold, and switches between an active call and an incoming call or an active call and a call on hold. 7 Keypad Works

More information

Business Opening. Very formal, recipient has a special title that must be used in place of their name

Business Opening. Very formal, recipient has a special title that must be used in place of their name - Opening Dear Mr. President, Dear Mr. President, Very formal, recipient has a special title that must be used in place of their name Dear Sir, Formal, male recipient, name unknown Dear Madam, Formal,

More information

Chapter 11 MANAGERIAL COMMUNICATION AND INFORMATION TECHNOLOGY. Prentice Hall,

Chapter 11 MANAGERIAL COMMUNICATION AND INFORMATION TECHNOLOGY. Prentice Hall, Chapter 11 MANAGERIAL COMMUNICATION AND INFORMATION TECHNOLOGY Prentice Hall, 2002 11-1 Learning Objectives You should learn to: Explain the barriers to effective interpersonal communication and how to

More information

Internet Phone. User Guide

Internet Phone. User Guide Internet Phone User Guide WELCOME Welcome to Madison. We are pleased to provide you with our quality service and support. We value relationships with our customers and look forward to being of service

More information

DEFINITY Communications

DEFINITY Communications DEFINITY Communications System Generic 2 and System 85 7410 Plus Voice Terminal User's Guide Contents Your 7410 Plus Voice Terminal A Quick Look at the Features How to Use the Features Abbreviated Dialing

More information

The Office Procedures and Technology

The Office Procedures and Technology The Office Procedures and Technology Chapter 12 Telephone Systems and Procedures Copyright 2003 by South-Western, a division of Thomson Learning Transmitting Information Using Telephone Technology Telecommunications

More information

Code Switching: How to Talk So Men Will Listen

Code Switching: How to Talk So Men Will Listen 2010-2011 Webinar Series for Professional and Technical Women Code Switching: How to Talk So Men Will Listen January 20, 2011 12:00 1:00 pm PST Audrey Nelson Ph.D., CEO, Nelson Communication Note: this

More information

Switchvox PBX User Manual

Switchvox PBX User Manual Switchvox PBX User Manual Welcome to the Switchvox PBX, the worlds most powerful, yet easy to configure IP- PBX on the market today. We have tried to make all the operations you do often easy to use and

More information

User Guide KX-NT321 Key Communications, Inc Junction Marketplace

User Guide KX-NT321 Key Communications, Inc Junction Marketplace User Guide KX-NT321 Key Communications, Inc Junction Marketplace 1011 North Main St. Suite 6 White River Junction, VT 05001 Phone: 802-296-6800 Toll Free: 800-439-6801 Fax: 802-295-4214 www.key-comm.com

More information

PowerTouch 350. User Guide

PowerTouch 350. User Guide PowerTouch 350 User Guide Contents Introduction...1 Unpacking the phone...3 Description...4 Installation...6 Installing on a desk...6 Installing on a wall...9 Checking your telephone...11 Basic features...12

More information

Enterprise Edge 2.0 Feature Programming Telephone Guide

Enterprise Edge 2.0 Feature Programming Telephone Guide Enterprise Edge 2.0 Feature Programming Telephone Guide 1-800-4 NORTEL www.nortelnetworks.com 2000 Nortel Networks P0911589 Issue 03 Contents Chapter 1 Getting Started 11 Using this guide 11 Before you

More information

Lesson Guides PRE-INTERMEDIATE

Lesson Guides PRE-INTERMEDIATE Lesson Guides PRE-INTERMEDIATE British Council 2018 The British Council is the United Kingdom s international organisation for cultural relations and educational opportunities. PRE-INTERMEDIATE LESSON

More information

Automated Attendant and Voice Mail System

Automated Attendant and Voice Mail System LX Automated Attendant and Voice Mail System User s Guide Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any

More information

Enterprise Edge Telephone Feature Card

Enterprise Edge Telephone Feature Card Enterprise Edge Telephone Feature Card 2000 Nortel Networks P0908931 Issue 03 Using Enterprise Edge features Using an Enterprise Edge feature Programming memory buttons 1. Press ƒ and enter the desired

More information

NEAXMail AD -64 VOICE/UNIFIED MESSAGING SYSTEM. User Guide

NEAXMail AD -64 VOICE/UNIFIED MESSAGING SYSTEM. User Guide NEAXMail AD -64 VOICE/UNIFIED MESSAGING SYSTEM User Guide 2002-2003 Active Voice LLC All rights reserved. First edition 2003. NEAXMail is a trademark of NEC America, Inc. 1 for Yes, 2 for No, PhoneBASIC,

More information

VOICE MAIL USER GUIDE

VOICE MAIL USER GUIDE VOICE MAIL USER GUIDE VOICE MAIL USER GUIDE NEVER MISS A MESSAGE NEVER MISS A MESSAGE Table Of Contents How to Use Your Voice Mail 2 Setting Up Your Account 4 Collecting Your Messages 5 Sending Messages

More information

WEB APPLICATION. XI, Code- 803

WEB APPLICATION. XI, Code- 803 WEB APPLICATION XI, Code- 803 Part A 1. Communication & its methods 2. Importance of communication 3. Factors effecting communication skills. 1. Communication Communication is a vital (Important) part

More information

NetCall Digital Telephone Features Manual Last Update: July 11, 2013

NetCall Digital Telephone Features Manual Last Update: July 11, 2013 NetCall Digital Telephone Features Manual Last Update: July 11, 2013 Table of Contents Introduction... 2 Calling Features Call Display. 3 Call Waiting. 3 Voicemail. 4 Call Return.. 5 3-Way Calling....

More information

Arrival Universal Voice Mail Instructions

Arrival Universal Voice Mail Instructions Arrival Universal Voice Mail Instructions Accessing Voice Mail From Your Desk Phone. Dial your mailbox number.. During the greeting press.. Enter your password.. Press. From Another User s Desk Phone.

More information

Business Voice Services Call Waiting 3-Way Calling Dial Lock Call Forwarding Call Transfer Unistar

Business Voice Services Call Waiting 3-Way Calling Dial Lock Call Forwarding Call Transfer Unistar Find other instructions online at centurylink.com/userguides: Call Rejection Continuous Redial Custom Ring Do Not Disturb Line Blocking No Solicitation Priority Call Scheduled Forwarding Selective Call

More information

IP 530 User Manual Document No. 099 Version No. V5.51/1210/1. Copyright SpliceCom Ltd

IP 530 User Manual Document No. 099 Version No. V5.51/1210/1. Copyright SpliceCom Ltd IP 530 User Manual Document No. 099 Version No. V5.51/1210/1 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com

More information

Poole Housing Partnership Limited Bomb Threats (Guidance) BOMB THREATS

Poole Housing Partnership Limited Bomb Threats (Guidance) BOMB THREATS BOMB THREATS 1.0 INTRODUCTION This instruction has been written to assist staff in dealing with the different types of explosive device situations that could occur within Poole Housing Partnership Limited

More information

TELEVANTAGE CTM SUITE USER S GUIDE

TELEVANTAGE CTM SUITE USER S GUIDE TELEVANTAGE CTM SUITE USER S GUIDE TELEVANTAGE CTM SUITE 2.0 COPYRIGHT 2002 Artisoft, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved. No

More information

WELCOME GUIDE All you need to know!

WELCOME GUIDE All you need to know! TM TM WELCOME GUIDE All you need to know! Customer Care Centre: 1300 731 048 www.mynetfone.com.au support@mynetfone.com.au 2017_12 Welcome_Guide_2017_FINISHED.indd 1 Notes Welcome to MyNetFone Here are

More information

Executone Medley Phone Instructions (Not All Phones Have All Features)

Executone Medley Phone Instructions (Not All Phones Have All Features) Executone Medley Phone Instructions (Not All Phones Have All Features) To Take An Incoming Call: From a ringing telephone: Either lift the handset or press HF for handsfree use. From a non-ringing telephone:

More information

The Principles of Professionalism: Developing a New Class of Leaders. Pamela Eyring President

The Principles of Professionalism: Developing a New Class of Leaders. Pamela Eyring President The Principles of Professionalism: Developing a New Class of Leaders Pamela Eyring President www.psow.edu Overview Personal Brand Body Language Introductions and Networking Cross-cultural Awareness e-etiquette

More information

GET TO KNOW YOUR HOME PHONE

GET TO KNOW YOUR HOME PHONE telstra.com/homephone visit a telstra store 13 2200 HOME FEATURES USER GUIDE GET TO KNOW YOUR HOME PHONE C020 OCT13 ENJOY FEATURES THAT MAKE LIFE EASIER Home features make it easy for you to do more with

More information

Hot Transfer. Guide & User Instructions. America s Largest Message Notification Provider. Revised 04/2013

Hot Transfer. Guide & User Instructions. America s Largest Message Notification Provider. Revised 04/2013 Hot Transfer Guide & User Instructions Revised 04/2013 726 Grant Street Troy Ohio 45373 877.698.3262 937.335.3887 onecallnow.com support@onecallnow.com America s Largest Message Notification Provider Copyright

More information

9417CW Installation and User Guide

9417CW Installation and User Guide 9417CW Installation and User Guide 9417CW Telephone Important Tips Wait for at least two rings to allow the phone to identify a caller and display the caller s name and/or number. You will have to subscribe

More information

System Speed Dial Numbers. System Extension Numbers

System Speed Dial Numbers. System Extension Numbers System Speed Dial Numbers Record System Speed Dial numbers programmed only at extension 10 in the boxes below. To dial a System Speed Dial number: Press [ Feature ] followed by the Dial Code. Dial Dial

More information

Repartee User Guide. To print this guide. 1 On the File menu, click Print. 2 In the Print dialog box, select All 85 pages. Click OK.

Repartee User Guide. To print this guide. 1 On the File menu, click Print. 2 In the Print dialog box, select All 85 pages. Click OK. O N L I N E D O C U M E N T Repartee User Guide To print this guide 1 On the File menu, click Print. 2 In the Print dialog box, select All 85 pages. Click OK. Printing time is approximately 20 minutes.

More information

Communication may be referred to as the process of human beings responding to the symbolic behavior of other persons.

Communication may be referred to as the process of human beings responding to the symbolic behavior of other persons. ) 284 Elements of Communication املقرر : املحصضرة الاتصا االتصرر )دار : )عنصصر االواصل ) إلاشراف : د. املنجي محمد ااعرفصور Communication may be referred to as the process of human beings responding to

More information

Chapter 1: A Maturing Industry. Chapter 2: Great Designers are Great Communicators

Chapter 1: A Maturing Industry. Chapter 2: Great Designers are Great Communicators Extended Summary on Articulating Design Decisions Chapter 1: A Maturing Industry User experience design (UX) is a fairly new career that describes a designer who creates an entire end-to-end experience

More information

Building your Brand & Establishing a Professional Identity

Building your Brand & Establishing a Professional Identity Building your Brand & Establishing a Professional Identity Katie Stober, Ph.D. kstober@mays.tamu.edu Topics for Today Your Strengths/Self Assessments Etiquette/First Impressions Resources/Sites Your Strengths

More information

Telephone-Instructions

Telephone-Instructions Telephone-Instructions Fort Leavenworth Telephone Operator/Information (ADAS) Automated Directory Attendant System (ADAS) is a computer system that p rovides the caller with a pre-recorded set of options.

More information

OPERATOR ASSISTANCE (*0) - Immediate operator support is available by pressing *0 on your telephone keypad*.

OPERATOR ASSISTANCE (*0) - Immediate operator support is available by pressing *0 on your telephone keypad*. In Short: How to Conduct a Conference Call 1. Dial in to the system using either the toll or toll-free domestic phone number or the international phone number that was supplied to you. 2. Enter your HOST

More information

NEC XEN IPK. Voice Mail User Guide

NEC XEN IPK. Voice Mail User Guide NEC XEN IPK Voice Mail User Guide Phone: 07 5478 2000 Fax: 07 5478 2611 172 Brisbane Road, Mooloolaba, Qld 4557 V10 1 GETTING STARTED FIRST TIME VOICEMAIL SETUP When you call the Xen Mail Lite system for

More information

Basic Features Guide

Basic Features Guide Basic Features Guide This guide will walk you through the basic features and functions of the SpectrumVoIP Phone System. Version 1.1 Placing and Receiving Calls In order to place a call on your Spectrum

More information

SAMSUNG HANDSET USER GUIDE FOR DS-5007S / DS-5014S / DS-5038S / DS-5014D / DS-5021D ITP-5107 / ITP-5114D / ITP5121D

SAMSUNG HANDSET USER GUIDE FOR DS-5007S / DS-5014S / DS-5038S / DS-5014D / DS-5021D ITP-5107 / ITP-5114D / ITP5121D SAMSUNG HANDSET USER GUIDE FOR DS-5007S / DS-5014S / DS-5038S / DS-5014D / DS-5021D ITP-5107 / ITP-5114D / ITP5121D FOR TECHNICAL TIPS PLEASE VISIT OUR WEBSITE www.conversetelecom.com 2 Table of Contents

More information

Setting Up Your Personal Voice Mail Outgoing Greetings Page 1 of 5

Setting Up Your Personal Voice Mail Outgoing Greetings Page 1 of 5 Page 1 of 5 In order for your voice mail to properly work, all of these options MUST be completed!! Please have your Samsung SVMI voice mail user guide available for more details. This is how you may access

More information

MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODEL 1030 AND 3070 WITH FEATURE MODULE 1

MERLIN COMMUNICATIONS SYSTEM ATTENDANT S GUIDE: MODEL 1030 AND 3070 WITH FEATURE MODULE 1 MERLIN COMMUNICAIONS SYSEM AENDAN S GUIDE: MODEL 1030 AND 3070 WIH FEAURE MODULE 1 able of Contents age age Key to Symbols Attendant Console for a Small System Attendant Console for a Large System Before

More information

OFFICE FEATURES. (800)

OFFICE FEATURES. (800) OFFICE FEATURES (800) 799-0600 sales@nextiva.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple

More information