Client Access and Log In... CUSTOMER CENTER: Overview... 3 Home Links Quick Search... 5 Settings... 5

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2 Table of Contents Client Access and Log In Page 2 CUSTOMER CENTER: Overview Home Links... 4 Billing, Orders, Support Quick Search Settings ENTERING NEW ORDERS ENTER AN ORDER: New Sales Page: Overview Header: PO#, Req. Delivery date, Memo Enter: BILL TO and SHIP TO information New Addresses Editing Existing Addresses Enter: SHIPPING METHOD Enter: ADD ITEMS TO BE ORDERED Send Order Copy via Sales Order Confirmation REQUEST A RETURN CONTACT SUPPORT Page 1

3 Welcome to Label Kings online ordering website. Please use the following instructions to navigate through the website. Label Kings will send each customer LOG IN information via with a unique password to sign in. If you have not receive this information you may request it from your account executive. Please log in to our website Click on to Client Login in the right upper corner (see the photo below) Picture 1 - Label Kings web site page Please enter your log in information on the Log In page as below. Picture 2 - Label Kings Log In page Page 2

4 CUSTOMER CENTER When successfully logging in, you will be taken to the CUSTOMER CENTER home page. The CUSTOMER CENTER is divided in 5 sections: 1. Welcome, 2. Home Links, 3. Quick Search, 4. Settings 5. and Quick View. Picture 3 - Customer Center home page The following 3 sections will be described more thoroughly in order to assist you in processing your order: CUSTOMER CENTER Home Links, Quick Search and Settings. Picture 4 - Customer Center home page - Important links Page 3

5 CUSTOMER CENTER: Home Links The CUSTOMER CENTER Home Links are divided in the following categories: Billing, Orders, and Support. Billing 1. See All Transactions: The customer will be able to see all the orders processed in the system. Orders 1. Enter an Order: Click this link to place a new order. Details on Page See Orders: See the list of orders the customer has placed. 3. See Quotes: If applicable, see the list of quotes Labels Kings has sent to the customer. 4. Request a Return: If you need to return an item to Label Kings, please fill out this form. Details on Page See Return Requests: See the list of returns requested. 6. See items Ordered: See the list of all items ordered. Support 1. Contact Support: To create a case for any issue you may have. Details on Page See Support Cases: See the list of support cases you have submitted. 3. Edit your Profile: Edit your profile information. Picture 5 - Customer Center: Home links Page 4

6 CUSTOMER CENTER: Quick Search On the CUSTOMER CENTER home page, there is a Quick Search that the customer can use to search for any transaction: Option 1: Select the type of transaction to search from the list: Sales Order, Invoice, Quote, or Return Authorization. Enter the Number for correct transaction and click Search button. Option 2: Enter your P.O. number in the PO/Check Number box and click Search button Picture 6 - Customer Center: Quick Search CUSTOMER CENTER: Settings 1. Set Preferences: Customer Center Preferences 2. Change To change the address for future log in s. 3. Change Password: To Change the password used at log in. 4. Campaign Subscription Center: Not in use at this time. Picture 7 - Customer Center: Settings Page 5

7 ENTERING NEW ORDERS On the CUSTOMER CENTER home page, click the link Enter an Order under the Orders category. Picture 8 - Customer Center - Link Enter an Order This takes you to the New Sales Order page, where you must fill in the information in the Header and 4 sections: 1. Provide Bill to and Ship To Address Information, 2. Shipping Method, 3. Items and Picture 9 - Customer Center - New Sales Order Page 6

8 HEADER P.O. number, Requested Delivery date and Memo. Fill in the following needed information 1. Purchase Order Number (PO#): All purchase orders must have a different number. 2. Requested Delivery Date (Optional): Select the requested delivery date. 3. Memo (Optional): In the Memo you can write a short instruction, if any. Picture 10 - New Sales Order page - Header 1. ENTER: BILL TO and SHIP TO ADDRESS INFORMATION The Bill to and Ship To address we have on file will show automatically. If you have multiple Bill to and Ship to Addresses, you can select the address in the field Bill To Select / Ship To Select. You will see the list of addresses. Picture 11 - Provide BIll To and Ship To address infomration ENTER NEW ADDRESSES TO ADD A NEW ADDRESS: Use this option to add a new address that is not already in the system. 1. Click on the plus sign button next to the Bill To Select field or Ship To Select Filed. 2. A new window will open New Address. Check the box for the appropriate default Bill To and Ship To. 3. Label: Enter the name for the new address, for example Bill To: Customer Name New Bill. 4. Attention: Enter the Contact Name. 5. Addressee: Company Name 6. Phone: Phone Number 7. Address 1 and Address 2: Please note you have two lines to enter the address details. 8. City, State/Province, Zip, and Country: Please fill out these fields accordingly. If your State/ Province is not listed, Please write it in Address As you add the information, the address will show in the Address Box (shaded box below). This is how your address will be called out on the order. Click the Override button if you need to edit the box. 10. Once the address is filled out, click Save. Page 7

9 Picture 12 - Enter New Address EDIT EXISTING ADDRESSES TO EDIT AN EXISTING ADDRESS: Use this option ONLY if you are making minor changes to the current address. 1. Click the Edit Button next to Bill to select field. 2. A new window will open showing the information listed in the current address. 3. Only change the incorrect information and click save. For Example: The Bill To and/or Ship to address is incorrect in the system and you want to fix it for the future. Please keep in mind that once you fix it, these changes will show up in future orders. Make sure you have the same Bill To address in all your orders. 2. SHIPPING METHOD 1. Ship Via : Select The shipping method from the drop down list, for example Pick-up, SF Express Collect, To Be Advised, Etc. 2. If we are using your Preferred Carrier & Acct# you can select Customer Preferred Carrier. 3. Customer Preferred Carrier & Acct#: Enter your Carrier & Acct number in this field. Picture 13 - Enter Shipping Method Page 8

10 3. ADD ITEMS TO BE ORDERED In this step, start typing in the item number and you will see the list of items on the drop down menu. Once you select the item, the information will be shown in different columns. The only column you need to fill out is the Quantity. These are the columns for each item: 1. Item: Item number 2. Description: The description for the item selected. 3. Item Details: If the item is a Size Tab or a Country of Origin, it is listed here. 4. Quantity: Please enter the quantity you need to order. 5. Price Each: The price for the item 6. Amount: Will show the total amount for the item. 7. Minimum Quantity: This column shows the minimum quantity that can be ordered for the item selected. 8. Order in Multiples Of: This column shows the Multiples of quantity this Item has to be ordered. If the item you selceted has to be orderred in increments of 100 pcs, you need to round up the quanitty to the nearest hundredth number. Example: If you need 150 pcs of the certain item, you need to round up the quantity to 200 pcs. 9. Tax Code, Tax Rate Tax Amt, Gross Amt: These columns are N/A (Non-Applicable). This will not affect the total amount of your order. 10. Line No: This is the Line number for each item. Once you enter the quantity, click the Add button. You can add up-to 30 items in one order. If you are placing orders for multiples items, we suggest you break it into separate orders of 20 items per order or less. If the wrong item is selected, click the Cancel button and the items will be removed. If the wrong item is added in the form and you need to remove it, select the incorrect item and click Remove. The item will be removed from the form. 4. SEND ORDER COPY VIA (OPTIONAL) Picture 14 - Add Items To Be Orderd Before you submit the order, you have the option of ing a copy of the order confirmation to your address. By default this will be selected. If you want a copy and this is not selected, please check the box and enter your address. A copy of the Order Confirmation will be ed to you in PDF format. Picture 15 - Send Order Copy Via (Optional) Page 9

11 SALES ORDER CONFIRMATION Please note: This Sales Order is an order confirmation. THIS DOCUMENT IS NOT AN INVOICE. The invoice will be ed to you and will be available for you to see in the CUSTOMER CENTER 48 hours after your order is received by our system. Before the invoice is created, your Account Representative has to double check your order and confirm all the information is correct. Please wait until you have the invoice to settle payment. Important: Once the order is submitted and you need to make a change to the order please follow below instructions. Please keep in mind that from the moment you submit the order, you have 48 hours to make any changes to it. Do not contact support for this kind of issues. 1. If you need to cancel an one item or cancel the full order: Please send an to your Account Representative with the Sales Order Number, Your P.O. number, the item or items you need to cancel and the reason for cancelation. 2. If you need to change the quantity for an item: Please send an to your Account Representative with the Sales Order Number, Your P.O. number, and the information regarding the quantity change. 3. If you need to add an item to the order: Once the order is submitted and processed, no items can be added to an exciting order. Please place a new order for the additional item needed. Page 10

12 Request a Return - Return Authorization If an item has to be returned to us after it was received by the customer, please click the link to Request a Return under CUSTOMER CENTER - Home Links and fill out New Return Authorization form. Picture 16 - CUSTOMER CENTER - Request a Return 1. In the PO# Field, enter your original Purchase Order number used. 2. Reason for Return: Please enter a reason for returning the item. 3. Add items to return: Please select the item(s) you wish to return and enter the quantity you are returning. 4. Provide Address: This information is for our records. Please make sure your Bill To and Ship To addresses are correct. You can select new addresses from the list, enter new addresses and edit an existing address. 5. Once the form is filled out, please click Submit. Once we receive your return request it will be processed and you will be contacted. Please remember not to return the goods until you have been contacted. Picture 17 - New Return Authorization Page 11

13 CONTACT SUPPORT If you have an issue with an order, please click the link to Contact support under CUSTOMER CENTER - Home Links. Picture 18 - CUSTOMER CENTER - Contact Support 1. In this form you will enter the Subject for the support case. 2. In Case Issue select the type of issue you are having, for example: Missing Quantity or Incorrect items. If the issue you have is not listed, select other Issues. 3. Select the Type of issue you are having: Question, Concern or Problem. 4. In the Message window please let us know details about the problem you are having. 5. If this is relating to an order, please add your P.O. number and the Sales Order number for our reference 6. When you are ready to submit your new case, please click the Submit button. 7. We will contact you as soon as we review your case. For any additional questions, please send to support@labelkings.com Picture 19 - New Case Page 12