Technical support:

Transcription

1 Technical support:

2 ECOMMERCE.CADEL.CA The Cadel online ordering website is very informative and offers great flexibility VERY INFORMATIVE: The search engine helps you find the part number you need You can even search inactive parts Refer to your Purchase Lists and My Frequently Ordered Products to quickly place orders Ability to track all your orders or invoices GREAT FLEXIBILITY: Copy / paste your orders onto the order detail page Import your order file onto the order detail page Build your own shopping carts (stock orders, special orders ) Manage your profile (for example modify your password) This guide walks you through the process of: 1. Getting started on the Cadel online ordering system 2. Searching for parts and part numbers 2.1 Add to purchase list 2.2 Create/Modify purchase list 2.3 Using advanced search 3. Placing your order online 4. Follow up on your transactions 5. Using system tools to manage your profile and parts lists 2 Technical support: support@cadel.com

3 Go to to benefit from the advantages of our online ordering website, open 24 hours a day, 7 days a week! To access the online ordering website, you only need your address and a password. This information will be sent to you via once your Cadel sales representative authorizes your account access. Make sure you have this information in hand before proceeding with this guide. Please remember that you are responsible for the use of your access to the Cadel online ordering website. Make sure that you protect your password in order to prevent any improper use by employees or former employees. Whenever an employee leaves, you have to make sure to cancel his access, even in the case that many employees are using the same username and password. Contact support@cadel.com for assistance. To place an order right away, go to page 10 Technical support: support@cadel.com

4 1. Getting started STEP 1 STEP 2 Go to our website: STEP 3 Click on My Account Check off to default to your address whenever you access the website Please ignore this prompt Key in your address and password Did you forget your password? The system will you a temporary password When you sign in, this screen comes up : Reset your password here 4 Technical support: support@cadel.com

5 2. Searching for parts and part numbers STEP 1 TIP: Do not insert - in the part number ( ), but do not forget leading 0 (02516) Key in the part number and press GO Product number is suggested STEP 2 Add to cart Quantity to order 5 Functionality of this button detailed on the next page Technical support: support@cadel.com

6 2. Searching for parts and part numbers 2.1 Purchase list Note that this option provides two choices: By clicking the +, you can choose the purchase list to which you should add the part. (The default list is identified by a check mark). Here, the part is added directly to the active purchase list (also called Default List ) Other purchase lists created Default list 6 Technical support: support@cadel.com

7 2. Searching for parts and part numbers 2.2 Create/Modify Purchase List Note that you can assign the same part number to more than one purchase list. This is helpful if you decide to create purchase lists that reflect vehicles. Button Create a purchase list that matches your needs The number of products in the purchase list Edit button (Change parts, add or delete etc.) Select the default purchase list Technical support: support@cadel.com

8 2. Searching for parts and part numbers 2.3 Using Advanced search Click here to open the Advanced Search engine Limit the search results with these markers Indicate your search information Click here to initiate the search Contact Cadel order desk Add to cart Quantity to order Click here to add this part to your Purchase List 8 Technical support: support@cadel.com

9 3. Placing your order online 1 st method - Copy / Paste You can copy from Word, Wordpad, Excel, Notepad Paste numbers Technical support: support@cadel.com

10 3. Placing your order online 2 ND method - Order Express WARNINGS AND ERRORS DURING ORDER ENTRY Position cursor to view Qty available More than one part possible, select one Key in part numbers and the quantities you need Key in minimum order quantity Click here to place the order Part does not exist; key in the correct part number or use the search engine 10 Technical support: support@cadel.com

11 3. Placing your order online 3 rd method - My frequently ordered products This is the list of parts you ve ordered on past orders. Add to cart 5 Quantity to order Click here to add this part to your Purchase List Technical support: support@cadel.com

12 3. Placing your order online 4 th method - Upload an order file (List of products) Follow the instructions to upload a file originating from your inventory / PO system 12 Technical support: support@cadel.com

13 3. Placing your order online Finalize your order You can specify a carrier from this list Consolidate any BO ready to ship, with this order If you want your order drop shipped, indicate the Ship to address (Max 150 characters) Specify if your order is for Stock, Emergency or Production Click here to submit your order Technical support: support@cadel.com

14 4. Following up on your transactions Invoice details are visible the day after your order is shipped from your Cadel Distribution Centre Specify search limits Begin your search Search results 14 Technical support:

15 5. UPDATE YOUR PROFILE Update your address YOUR USER ID (We communicate with you using this address) notification of shipping You can modify your password (Remember, at least 6 characters) Technical support: support@cadel.com

16 September 2012