Mailbox Manager Getting Started Guide. Licensing Installation Options System Requirements Installation Instructions

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1 Mailbox Manager Getting Started Guide Licensing Installation Options System Requirements Installation Instructions Mailbox Manager Release 5.4 December 2006

2 Table of Contents Introduction... 1 Licenses... 1 System Requirements... 2 Single user requirements... 2 Multiple user requirements... 2 Client Workstations... 2 Mailbox Manager Server PC... 2 Installation... 3 Single user installation... 3 Overview... 3 Trusted Server... 3 Installing Mailbox Manager for a single user... 3 Installing Mailbox Manager on the MAS... 4 Multiple user installation... 4 Multiple user overview... 4 Connection Setup in Mailbox Manager... 5 Setting the connection... 5 Installing the Modular Messaging Security Certificate... 7 Verifying the certificate installation... 7 Autoconfigure Procedure... 8

3 Introduction Mailbox Manager maintains an off-line database of the Modular Messaging subscriber, enhanced list, range, and class of service records. Using this windows interface, you make changes to these records and send them to the Message Storage Server (MSS) component of the Modular Messaging system via the network. Mailbox Manager for Modular Messaging can be installed for a single- or multiple-user environment. The single user license is included with your Avaya Modular Messaging system software when purchased with an MSS storage component. If you wish to implement a multiple user installation, a multi-user (also called client/server) package must be purchased. Contact your Avaya distributor for information about how to order. This document contains information about licensing Mailbox Manager, requirements for the single and multiple user installations, single user installation instructions, and a brief description of a multiple user installation. Information and procedures for using Mailbox Manager are available in the Mailbox Manager User Guide, available in PDF format on the Mailbox Manager CD. Licenses The installation software for Mailbox Manager is included with your Mailbox Manager CD. A single-user license is created during the installation process. The installation is simple, and full instructions are included in this document. If your organization also manages other Avaya legacy message servers that are supported by Mailbox Manager (Octel 250/350, Octel 200/300, or Intuity AUDIX ) you may already have Mailbox Manager licenses for those as well. You can combine the licenses for these systems into one license, and manage them from one interface if you upgrade those licenses to Mailbox Manager 5.0 or newer. Note: If you plan to use MBM to manage your Modular Messaging system along with an Octel 250/350, Octel 200/300, or Intuity AUDIX system, you cannot run Mailbox Manager from the Messaging Application Server (MAS) component of the Modular Messaging system. To get a combined license for all of your Avaya message servers: 1. Install Mailbox Manager for Modular Messaging, following the single-user instructions on page Locate your license file C:\MBMData\Config\Config.2nl 3. Send an to license@unimax.com requesting the license. You will need to include a copy of your license file and identifying numbers for your legacy systems. Octel 200/300 with system software 2.0 or newer system software version system serial number and current Octel 250/350 with system software 2.0 or newer system serial number (also known as VPMOD serial number) and current system software version Intuity AUDIX with system software 4.4 or newer system serial number, current system software version, and model type (MAP 40 and MAP 100 were sold with bundled licenses, MAP 5, LX, and IA770 are supported by Mailbox Manager but did not include a license) Mailbox Manager Getting Started Guide 2/6/2007 1

4 System Requirements Single user requirements Fixed IP Address on the corporate network Microsoft Internet Explorer 5 or newer Pentium III processor 533 MHz Intel-based or faster 256 MB RAM or more CD-ROM drive Super VGA Card and Monitor with 800 x 600 minimum resolution display Mouse Microsoft Windows XP, Windows 2000, or Windows 2003 External or removable backup of the Mailbox Manager database Network connectivity 15GB hard disk space, or more Multiple user requirements This section lists the requirements for the client workstations, which can be the user s regular desktop or laptop PC with network connectivity, and for the dedicated Mailbox Manager server. Client Workstations Same requirements as single-user PC Network requirements: TCP/IP enabled. Client must have full permissions for a shared drive that contains the data directory on the server PC from their system through file sharing via Microsoft Networking or through UNC (\\Universal Naming Convention). Caution: Client Workstations may be connected through a Local Area Network. If you want to disperse the PCs over a Wide Area Network, a third-party thin client application is recommended for all remote users. Mailbox Manager Server PC Fixed IP Address on the corporate network Microsoft Internet Explorer 5 or newer Pentium III processor 2 GHz Intel-based or faster 512 MB RAM minimum Microsoft Windows 2000 or later 40 GB hard disk space or more Network access for client/server interactions via TCP/IP Mailbox Manager Database PC should either have a fixed IP address or be recognized by the client PCs via DNS (Domain Name System). Network file sharing via Microsoft networking Tape or network backup for the server Mailbox Manager Getting Started Guide 2/6/2007 2

5 Installation Single user installation The single user installation package is included on your Mailbox Manager CD. No other components are required for the installation. While Mailbox Manager (MBM) may have been installed on your MAS PC during the initial installation of your Modular Messaging system, you may prefer to have it installed on your own desktop or laptop PC, so that you can do moves adds and changes for your subscribers and classes of service without having to go to the MAS. This is preferred, providing your PC meets the software requirements (see page 2). If your company has a DHCP (dynamic host communication protocol) environment, and you cannot provide your workstation with a fixed IP address, you will have to install Mailbox Manager on the MAS and use remote control software to manage it from another workstation. There are separate instructions for installing Mailbox Manager on the MAS, beginning on page 4, Installing Mailbox Manager on the MAS. Overview Mailbox Manager (MBM) for Modular Messaging allows you to manage subscribers, enhanced lists (ELA) and classes of service from your desktop or laptop PC. An off-line database of your MSS data is maintained on your PC. Using MBM, you make changes to the data and send those changes to the MSS over the network (note that a laptop must be connected to the network in order to send changes to the MSS). Trusted Server If you are installing Mailbox Manager (MBM) in a different location from where it was initially installed, you must update the trusted server profile on the MSS to recognize the IP address of your new Mailbox Manager PC. The trusted server profile for MBM is called mbmserver. Consult Modular Messaging installation documentation for instructions. Installing Mailbox Manager for a single user Use the following procedure to install Mailbox Manager on your desktop or laptop PC. Instructions for installing Mailbox Manager on the MAS are on page Using the Mailbox Manager CD, access Setup.exe 2. Double-click Setup.exe to launch the installation program. 3. At the Welcome window, click Next. 4. At the Installation Type window, select Typical and click Next. 5. At the License agreement window, click Yes. 6. At the Installation requirements window, the text tells you what you will need to complete the installation. Read and click Next. 7. At the Destination for program files window, it is recommended to accept the default value, C:\MBM and click Next. If you need to change the path, for instance to put the directory on a different hard drive, click the Browse button, type the new destination in the dialog, and click OK. Then click Next. 8. At the Destination for data files window, it is recommended to accept the default value, C:\MBMData and click Next. If you need to change the path, click the Browse button, type the new destination in the dialog, and click OK. Then click Next. 9. In the Message server type window, select Modular Messaging and click Next. Mailbox Manager Getting Started Guide 2/6/2007 3

6 10. At the MSS serial number window, type the 12-character serial number of your MSS. This number is found on the back of your MSS unit on a label reading Avaya S/N followed by the serial number. 11. At the MSS server name window, type the MSS Host Name, documented in your system planning forms. 12. Select the Launch Mailbox Manager option and click Finish to exit the application when the setup program is complete. 13. At the Login window, select System Administrator from the list and click Log in. There is no default password. 14. When Mailbox Manager first opens, a Connection Setup window will appear. Proceed with Connection Setup in Mailbox Manager on page 5. Installing Mailbox Manager on the MAS The MAS PC requires a 32-bit installation application. These instructions are for a single-user installation, only. 1. Using the Mailbox Manager CD, access setupmas.exe. 2. Double-click setupmas.exe to launch the installation program. 3. At the Welcome window, click Next. 4. At the License agreement window, review the license agreement, select I accept the agreement and click Next. 5. At the Select Destination Location window, leave the default location (C:\MBM) and click Next. 6. At the Select Data Location window, leave the default location (C:\MBMData) and click Next. 7. At the Ready to Install window, click Install. A progress bar will show the status of the installation and a message line will indicate what parts of the installation are in progress. 8. At the Installation Complete window, you can click checkboxes to view the readme file or launch Mailbox Manager. You may check these, if desired, then click Finish to close the installation program. Multiple user installation In order to install Mailbox Manager for multiple users, or a single-user site that manages multiple Avaya messaging systems, you will need a dedicated server PC to send changes to the message servers and hold the off-line database of your systems. The mbmserver trusted server account on your MSS must be modified to recognize this dedicated server. You will also need a client/server license for MBM and a copy of the Faircom Corporation s server software. Contact your Avaya sales representative for information on how to purchase this package. The package will include full installation instructions. Multiple user overview In a multiple-user installation, each user has a copy of MBM installed on their PC. A single database of your MSS data is maintained on the server PC that all users access via the LAN. Using MBM, users make changes to the data and the server PC sends those changes to the MSS in the order they were saved. The advantages of this type of installation are: More than one person can work on the system at the same time Each change is visible to all other users as it is made Supervisors are able to review work done during the day Mailbox Manager Getting Started Guide 2/6/2007 4

7 Connection Setup in Mailbox Manager Before you can begin using Mailbox Manager to manage your subscribers, you must set up a connection between MBM and your MSS. Setting the connection This procedure must be done from the PC that is responsible for sending changes to the MSS. If you are already looking at the Connection Setup window from the end of the Installation procedure, continue with step 1. If you want to set up a new connection and do not see the Connection Setup window, begin by rightclicking on your MSS system under Enterprise Systems in the Workspace navigation area and select Set Connection Then proceed with step When Mailbox Manager is first opened, you will see this Connection Setup wizard. Choose Yes to set the connection now. 2. In the Set System Connections dialog, choose which system you would like to set the connections for if you have more than one system. 3. Click Set Connection. Mailbox Manager Getting Started Guide 2/6/2007 5

8 4. Next you will see the Connection Wizard Introduction. 5. Click Next. 6. Type in a name for the connection that you are setting up. 7. Click Next. 8. Type the corporate IP address of the Avaya MSS as it appears on your network. If you are using the secure (SSL) connection, type the network name of the machine, instead. 9. The Port number should appear as 389 by default. If your system does not use this port number, you may modify it. If you are planning to use the secure connection, the port number should be Check Use Secure Connection if you have set up the Secure Socket Layer (SSL) option on the system. This also requires that you download and install the Avaya Root Certificate from the MSS. Complete instructions for this are on page 7, Installing the Modular Messaging Security Certificate. 11. Type the Bind DN as cn=mbmserver,dc=avaya 12. Type the password used in the mbmserver trusted server setup on your MSS. 13. The Offset DN field is not needed in this instance 14. Click Next. Mailbox Manager Getting Started Guide 2/6/2007 6

9 15. A Summary dialog will appear. Verify that all of the information you chose is correct. 16. Click Finish 17. The Set System Connections dialog will reappear. You now have the option of setting up additional connections if you have more than one voice mail system. If not, click OK and the dialog will disappear. 18. Repeat this procedure for each system supported in Mailbox Manager Installing the Modular Messaging Security Certificate If you are planning to use the SSL connection between Mailbox Manager and your Modular Messaging system, you must install a security certificate on the PC that is responsible for sending changes to your system. 1. Open a web browser and go to your Modular Messaging web page (for example 2. When the dialog box appears alerting you to needing a certificate, select View certificate. 3. On the screen titled Certificate, select Install certificate. 4. Accept the default settings in the certificate import wizard by clicking next through each screen and finish on the final screen. Verifying the certificate installation Use the following steps to verify that the certificate has been installed. This is an optional step you may do for verification that you have completed the certificate installation, or for troubleshooting the connection. Mailbox Manager Getting Started Guide 2/6/2007 7

10 1. Open a command prompt window (DOS window) 2. At the command prompt, type mmc. The Management Console will appear. 3. Select File->Add/Remove Snap-in. The Add/Remove Snap-in window will appear. 4. Click Add. The Add Standalone Snap-in list will appear. 5. Select Certificates. 6. Click Add. Another window will appear for selecting an account type. 7. Select My user account and click Finish to return to the Add Standalone Snap-in window. 8. Click Close. 9. At the Add/Remove Snap-ins window, click OK. You will now see Certificates in your Console Root window. 10. Click the plus sign next to Certificates, then Trusted Root Certification Authorities. If you selected the default settings on the certificate import wizard, the certificate is placed in this list, showing the avayamss domain name. If you see your system listed here, you may use the SSL connection in ESM. Autoconfigure Procedure Repeat this procedure for each of the message server systems you have configured in Mailbox Manager. 1. Complete the Connection Setup procedure on page Right-click on the system in the Workspace Navigation Area. 3. Select Get Configuration. The Event window will appear. Mailbox Manager Getting Started Guide 2/6/2007 8

11 4. Click the Save button to Run Now, or select Run at a Specific Date and Time and enter the date and time in the spaces provided, then click the Save button. Mailbox Manager will login to your system and request the subscriber and class of service information. When the data has been transferred, Mailbox Manager will disconnect from the system and build the database from the data it received. 5. Once the Auto Configure has started, you can monitor its progress via the Event Monitor. To see this monitor, right click on Events in the Workspace Navigation area and select Monitor Events from the menu. Mailbox Manager Getting Started Guide 2/6/2007 9

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