Plex. From accessing plex to requests, check here for information and FAQ on all things Plex at TheMainframe

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1 Plex From accessing plex to requests, check here for information and FAQ on all things Plex at TheMainframe Using Plex Accessing Plex via Browser Accessing Plex via Mobile How To Watch 4K Content remotely FAQ Requestsing content Using the Requests Page Adding your own Torrents

2 Using Plex

3 Using Plex Accessing Plex via Browser There are a number of ways to access Plex, far too many that I can be bothered to go into but here are the most common that you are likely to encounter. Web There are a few different ways to access Plex from the web. The easiest for most of you will be to access the web player directly through the Plex website. app.plex.tv This method will take you to the Plex web player hosted directly on the Plex servers and simply passes through the media to you. The second method (preferred) and the way that I access Plex when using the web client is to go to the webpage hosted directly on my server. This runs everything from my server, if you can't access this site, the likely-hood is that the server is down. This routes everything directly from my server to you. You probably won't notice much if any difference in this but it's the way I like to get there. There is also the local method for when you are on the same network as the server. This is useful if you cannot access the server from any other methods. If this isn't working then the server is offline and you should let me know :32400/web

4 Using Plex Accessing Plex via Mobile Plex is available on multiple platforms and through TheMainframe you can download the mobile version off the app and use all the features available to you. Step one: Download the Plex app Go to whatever appstore your device comes with and download the plex app. Step two: Login Select the botton option to sign in with /username.

5 Enter the login details for TheMainframe You will be greeted by the welcome page for Plex. From here you can see the recently added and what's on deck. But you must change the user before start using the app. Step three: change user At the top right hand side of the screen, click the menu button to open the menu.

6 At the top of the screen underneith the avatar, click where it says jkirkcaldy and select your name. The app is now ready to use.

7 Using Plex How To Watch 4K Content remotely As I am sure you are aware, there has been an effort to replace the content of films and TV shows in the Plex library with 4K content. This content, whilst has a superior quality can be very difficult to stream outside of the home network. In order to watch 4K content when not on the same network as TheMainframe or to watch on a non-4k device there are a couple of extra steps to take to provide a better playback experience. 4K films and TV shows can be identified by a black banner across the top of the film/show. Anything with this banner will need to go through these extra steps to provide a better playback

8 experience. Normally when you have selected your film to watch, at this stage you would just click play. However, as 4K files are very difficult to play back and require a massive internet upload speed (which is unavailable in our area as of yet.) They only way the server can serve up 4K content remotely it to transcode it. Transcoding takes a massive amount of computing power that is just unrealistic to achieve in real-time without spending thousands on a brand new server. (Heart says yes, wallet says no.) There is a solution. I am trying to make sure that there are 1080p or 720p versions of the film that you can select which will give you a better playback experience with less buffering. Step One: select your film: Step two: Select quality: Click the menu button in the top right corner of the screen.

9 In this menu, select play version:

10 In the pop-up box that appears, select any version that isn't 4K. It could appear in a couple of different ways. In this version you would select "Optimized for TV00" In this version you would select 33.6 Mbps, 1080p Even though the 1080p versions may have a higher bitrate (33.6 Mbps in the image above) the server

11 can transcode this to a version that your device can play much easier than it can transcode the 4K version so the overall experience will be better. Everything you play from the server is transcoded, this is set on the server itself as it is set up to give the best playback possible on most devices and accounts for the lower upload speed available to the server. This should give you a much smoother playback. If you are still having issues please create a check the FAQ section, and if you still require help, submit a ticket to support.themainframe.co.uk?

12 FAQ Here are the Freqently Asked Questions for Plex at TheMainframe. Please visit this page and use the steps provided before contacting me. As troubleshooting can send me down into an expensive spiral of new hardware and hours of configuration. (I'm not sure my wallet can take it) How do I request content for Plex? Check out these guides for how to request content for plex. Using the requests page Adding torrents manually How do I watch 4K content on TheMainframe? 4K files take a lot of resources to transcode on the server so there are a couple of extra steps to make sure you get the best experience. Click here for the guide. I requested a TV show or Film and it's still not on Plex, when will it show up? The thing you have to remember about downloading of content is that you are completely at the mercy of what's available at any given time. So if you request a TV show that is massive i.e. Game Of Thrones, it will usually appear the day after it has aired on TV in the U.S. Similarly, when it comes to big blockbuster films, with the way that the server is set up, they will generally appear when the film has been released on Blu-ray. I don't download any films at less than HD quality, which is why this happens. However if you request something that is a little more ambiguous, (I'm looking at you Jade) it can take a very long time, and possibly not find it at all. So you have to manage your expectations accordingly. You are of course welcome to scour the internet for your own torrent files and upload them to the public

13 dropbox for TheMainframe. Click here to find out how to do upload your own torrents. I'm having issues connecting to Plex. There can be a number of reasons as to why there may be issues connecting to plex, some may be related to maintenance being carried out on my servers, others may be related to things that are out of my control. You can check to see if the server is online by checking status.themainframe.co.uk If the site is shown as offline here and you haven't been notified of planned maintenance then the likelyhood is that the internet connection at the house has gone and service should resume shortly. If the status is online but you can't reach plex please let me know so I can troubleshoot. I'm connected to Plex but I'm having playback issues. If you can connect to the plex webpage and browse through the library but are having issues playing content then there may be a number of factors at play. Use the following steps to determine where the issue lies: 1. Check your internet connection/speed using speedtest.net 2. Check the playback settings on your device. For best experience use around 3MBps or select convert automatically. 3. If playback is still unresponsive or buffering try a lower quality. 4. If this still doesn't help you can check to see what the status of plex is at If there are multiple streams then there may be too much for the server to handle. Change the server to Backup and try again. 5. If none of the steps above work, it may be that there is an issue with the server itself. Please open a ticket on the support page. Can I give my friend/sister/uncle/priest access to TheMainframe? Absolutely not.

14 If there is someone that you think I may be willing to give access to TheMainframe, ask. Then and only then will I consider giving access to them. If I decide that they are worthy of access to TheMainframe they will be required to sign up for their own plex account and I will send an invite to them to share access. Anyone caught giving access to TheMainframe without permission is likely to get an instant and permanent ban.

15 Requestsing content

16 Requestsing content Using the Requests Page Having to keep track of all the TV shows and Films that everyone wants to add to plex is pretty daunting, especially when these requests are made in person. So there is no log or archive of what everyone has requested and when. Welcome, the requests page. This website is hosted on my servers and gives you an easy way to request new films and TV shows. Simply visit Login with your Plex credentials. Once you are in, you can search for a film or TV show in the search bar. Once you have found the item you are looking for click request. If it has gone through you will see a little green box saying successful. I will then get a notification telling me that you have requested something and the server will automatically search for the requested item and if it is available the download will start. All you need to do now is sit back and wait for the requested item to appear on Plex. You should automatically receive an letting you know your request is available on Plex.

17 Requestsing content Adding your own Torrents Sometimes it can be difficult for the automated system to find some of the older or more ambiguous content. In this situation it can be easier and quicker for you to find the torrent file of your content and upload it to the public dropbox for TheMainframe. Once you have uploaded the file to the dropbox the rest of the process is automated. The file will download and be sorted into the correct folder on the server. When/If selecting your own torrent files please use the files with the best quality possible. Also make sure to check the seeder number, the higher the number the faster the file can download. If there are any problems please let me know.

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