Multimedia User Guide

Transcription

1 Multimedia User Guide

2 Copyright 2009 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Product notice This user guide describes features that are common to most models. Some features may not be available on your computer. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2009 Document Part Number:

3 Table of contents 1 Multimedia features Identifying your multimedia components... 2 Adjusting the volume Multimedia software Accessing your preinstalled multimedia software... 6 Installing multimedia software from a disc Audio Connecting external audio devices... 9 Checking your audio functions Video Connecting an external monitor or projector Using the HDMI port Configuring audio for HDMI (select models only) Optical drive Identifying the installed optical drive Using optical discs Playing music Watching a movie Configuring AutoPlay Changing DVD region settings Observing the copyright warning Copying a CD or DVD Creating or burning a CD or DVD Removing a CD, DVD, or BD Webcam Webcam tips Adjusting webcam properties Troubleshooting The optical disc tray does not open for removal of a CD, DVD, or BD The computer does not detect the optical drive A disc does not play iii

4 A disc does not play automatically A movie stops, skips, or plays erratically A DVD movie is not visible on an external display The process of burning a disc does not begin, or it stops before completion A device driver must be reinstalled Obtaining the latest HP device drivers Obtaining Microsoft device drivers Using SoftPaq Download Manager Index iv

5 1 Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. Your computer may include the following multimedia components: Optical drive for playing audio and video discs Integrated speakers for listening to music Integrated microphone for recording your own audio Integrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music, movies, and pictures Hotkeys that provide fast access to multimedia tasks NOTE: Your computer may not include all of the components listed. The following sections explain how to identify and use the multimedia components included with your computer. 1

6 Identifying your multimedia components The following illustration and table describe the multimedia features of the computer. NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) Webcam Records audio and video and captures still photographs. (2) Internal microphone Records sound. (3) Speakers (2) Produce sound. (4) Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. NOTE: When a device is connected to the headphone jack, the computer speakers are disabled. (5) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. 2 Chapter 1 Multimedia features

7 Adjusting the volume You can adjust the volume using the following controls: Computer volume hotkey A combination of the fn key (1) and either the f9 (2), f11 (3), or f12 (4) function key: To mute or restore volume, press fn+f9. To decrease volume, press fn+f11 repeatedly. To increase volume, press fn+f12 repeatedly. Windows volume control: a. Click the Volume icon in the notification area, at the far right of the taskbar. b. Increase or decrease the volume by moving the slider up or down. Click the Mute icon to mute the volume. or a. Right-click the Volume icon in the notification area, and then click Open Volume Mixer. b. In the Speakers column, increase or decrease the volume by moving the Volume slider up or down. You can also mute the volume by clicking the Mute icon. If the Volume icon is not displayed in the notification area, follow these steps to add it: a. Right-click in the notification area, and then click Properties. b. Click the Notification Area tab. c. Under System icons, select the Volume check box. d. Click OK. Program volume control: Adjusting the volume 3

8 Volume can also be adjusted within some programs. 4 Chapter 1 Multimedia features

9 2 Multimedia software Your computer includes preinstalled multimedia software that allows you to play music, watch movies, and view pictures. The following sections provide details about preinstalled multimedia software. 5

10 Accessing your preinstalled multimedia software To access your preinstalled multimedia software: Select Start > All Programs, and then open the multimedia program you want to use. NOTE: Some programs may be located in subfolders. 6 Chapter 2 Multimedia software

11 Installing multimedia software from a disc To install any multimedia software from a CD or DVD, follow these steps: 1. Insert the disc into the optical drive. 2. When the installation wizard opens, follow the on-screen instructions. 3. Restart the computer if you are prompted to do so. NOTE: For details about using software included with the computer, refer to the software manufacturer s instructions, which may be provided with the software, on disc, or on the manufacturer s Web site. Installing multimedia software from a disc 7

12 3 Audio Your computer enables you to use a variety of audio features: Play music using your computer speakers and/or connected external speakers Record sound using the internal microphone or connect an external microphone Download music from the Internet Create multimedia presentations using audio and images Transmit sound and images with instant messaging programs Stream radio programs (select models only) or receive FM radio signals Create or burn audio CDs (select models only) 8 Chapter 3 Audio

13 Connecting external audio devices WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To connect external devices such as external speakers, headphones, or a microphone, refer to the information provided with the device. For best results, remember the following tips: Be sure that the device cable is securely connected to the correct jack on your computer. (Cable connectors are normally color-coded to match the corresponding jacks on the computer.) Be sure to install any drivers required by the external device. NOTE: A driver is a required program that acts like a translator between the device and the programs that use the device. Connecting external audio devices 9

14 Checking your audio functions To check the system sound on your computer, follow these steps: 1. Select Start > Control Panel. 2. Click Hardware and Sound. 3. Click Sound. 4. When the Sound window opens, click the Sounds tab. Under Program, select any sound event, such as a beep or alarm, and click the Test button. You should hear sound through the speakers or through connected headphones. To check the record functions of the computer, follow these steps: 1. Select Start > All Programs > Accessories > Sound Recorder. 2. Click Record and speak into the microphone. Save the file to your desktop. 3. Open Windows Media Player and play back the sound. NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To confirm or change the audio settings on your computer, right-click the Sound icon on the taskbar, or select Start > Control Panel > Audio. 10 Chapter 3 Audio

15 4 Video Your computer enables you to use a variety of video features: Watch movies Play games over the Internet Edit pictures and video to create presentations Connect external video devices 11

16 Connecting an external monitor or projector The external monitor port connects an external display device such as an external monitor or a projector to the computer. To connect a display device, connect the device cable to the external monitor port. NOTE: If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device. 12 Chapter 4 Video

17 Using the HDMI port NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately), available from most electronics retailers. Select computer models include an HDMI (High Definition Multimedia Interface) port. The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. The computer can support one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display. NOTE: A Blu-ray movie, or any protected high-definition video content, cannot be simultaneously shown on an HDMI device and on another display. To connect a video or audio device to the HDMI port: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, according to the device manufacturer's instructions. 3. Press fn+f4 to switch the image between the display devices connected to the computer. NOTE: A device connected to the HDMI port will continue to play the audio on the computer speakers. To play the audio through the HDMI device, you must manually switch the audio to that device. Using the HDMI port 13

18 Configuring audio for HDMI (select models only) To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer. Then configure the default audio playback device as follows: 1. Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click Playback Devices. 2. On the Playback tab, click either Digital Output or Digital Output Device (HDMI). 3. Click Set Default, and then click OK. To return audio to the computer speakers, follow these steps: 1. Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click Playback Devices. 2. On the Playback tab, click Speakers. 3. Click Set Default, and then click OK. 14 Chapter 4 Video

19 5 Optical drive Identifying the installed optical drive Select Start > Computer. You will see a list of all the devices installed on your computer, including your optical drive. You may have one of the following types of drives: DVD-ROM Drive DVD+/-RW SuperMulti Double-Layer LightScribe Drive Blu-ray ROM DVD+/-RW SuperMulti Double-Layer LightScribe Drive NOTE: Some of the drives listed above may not be supported by your computer. Identifying the installed optical drive 15

20 Using optical discs An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs. Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM Drive, it can also read Blu-ray Discs. NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are not necessarily all of the supported optical drives. Some optical drives can also write to optical discs as described in the following table. Optical drive type Write to CD-RW Write to DVD±RW/R Write to DVD±RW DL Write label to LightScribe CD or DVD ±RW/R DVD+/-RW SuperMulti Double- Layer LightScribe Drive* Blu-ray ROM DVD+/-RW SuperMulti Double-Layer LightScribe Drive* Yes Yes Yes Yes Yes Yes Yes Yes *Double-layer discs can store more data than single-layer discs. However, double-layer discs burned with this drive may not be compatible with many single-layer DVD drivers and players. LightScribe discs must be purchased separately. LightScribe creates a grayscale image similar to black-and-white photography. CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or video playback functionality, do not initiate Sleep or Hibernation while reading a CD, DVD, or BD, or writing to a CD or DVD. Playing music 1. Turn on the computer. 2. Press the release button (1) on the drive bezel to release the disc tray. 3. Pull out the tray (2). 4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. 16 Chapter 5 Optical drive

21 5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. 7. If you have not yet configured AutoPlay, as described in the section "Configuring AutoPlay," an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. Choose Windows Media Player. NOTE: After you insert a disc, a short pause is normal. If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors: Your playback may be interrupted. You may see a warning message asking if you want to continue. If this message is displayed, click No. You may need to restart the CD or DVD to resume playback. Watching a movie Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies from a disc if your computer includes an optional Blu-ray Disc ROM Drive. 1. Turn on the computer. 2. Press the release button (1) on the optical drive bezel to release the disc tray. 3. Pull out the tray (2). 4. Hold the disc by the edges and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. Watching a movie 17

22 5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. 18 Chapter 5 Optical drive

23 Configuring AutoPlay 1. Select Start > Control Panel > Play CDs or other media automatically. 2. Confirm that the Use AutoPlay for all media and devices check box is selected. 3. Click Choose a default, and then select one of the available options for each media type listed. NOTE: Choose Windows Media Player to play DVDs. 4. Click Save. NOTE: For more information about AutoPlay, refer to Help and Support. Configuring AutoPlay 19

24 Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally. You can play a DVD containing a region code only if the region code on the DVD matches the region setting on your DVD drive. CAUTION: The region settings on your DVD drive can be changed only 5 times. The region setting you select the fifth time becomes the permanent region setting on the DVD drive. The number of region changes remaining is displayed on the DVD Region tab. To change settings through the operating system: 1. Select Start > Computer > System properties. 2. In the left pane, click Device Manager. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. 3. Click the "+" sign next to DVD/CD-ROM drives. 4. Right-click the DVD drive for which you want to change region settings, and then click Properties. 5. Click the DVD Region tab, and change settings. 6. Click OK. 20 Chapter 5 Optical drive

25 Observing the copyright warning It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyrightprotected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. CAUTION: To prevent loss of information or damage to a disc, observe the following guidelines: Before writing to a disc, connect the computer to a reliable external power source. Do not write to a disc while the computer is running on battery power. Before writing to a disc, close all open programs except the disc software you are using. Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc. Do not use the computer keyboard or move the computer while the computer is writing to a disc. The write process is sensitive to vibration. NOTE: For details about using software included with the computer, refer to the software manufacturer s instructions, which may be provided with the software, on disc, or on the manufacturer s Web site. Observing the copyright warning 21

26 Copying a CD or DVD 1. Select Start > All Programs > Roxio > Creator Business. 2. In the right pane, click Copy Disc. 3. Insert the disc you want to copy into the optical drive. 4. Click Copy at the bottom right of the screen. Creator Business reads the source disc and copies the data to a temporary folder on your hard drive. 5. When prompted, remove the source disc from the optical drive and insert a blank disc into the drive. After the information is copied, the disc you created is ejected automatically. 22 Chapter 5 Optical drive

27 Creating or burning a CD or DVD If your computer includes a CD-RW, DVD-RW or DVD±RW optical drive, you can use software such as Windows Media Player or Roxio Creator Business to burn data and audio files, including MP3 and WAV music files. To burn video files to a disc, use Windows Movie Maker. Observe the following guidelines when burning a CD or DVD: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. Before burning a disc, save and close any open files and close all programs. A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it cannot be changed. Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs. A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings before you burn them to a CD or DVD that cannot be changed. DVD players used in home systems usually do not support all DVD formats. Refer to the user guide that came with your DVD player for a list of supported formats. An MP3 file uses less space than other music file formats, and the process for creating an MP3 disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players or on computers with MP3 software installed. Do not move the computer while it is writing to a BD. To burn a CD or DVD, follow these steps: 1. Download or copy the source files into a folder on your hard drive. 2. Insert a blank CD or DVD into the optical drive. 3. Select Start > All Programs and the name of the software you want to use. NOTE: Some programs may be located in subfolders. 4. Select the kind of CD or DVD you want to create data, audio, or video. 5. Right-click Start > Explore and navigate to the folder where the source files are stored. 6. Open the folder, and then drag the files to the drive that contains the blank optical disc. 7. Initiate the burning process as directed by the program you have selected. For specific instructions, refer to the software manufacturer's instructions, which may be provided with the software, on disc, or on the manufacturer's Web site. Creating or burning a CD or DVD 23

28 Removing a CD, DVD, or BD 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. 24 Chapter 5 Optical drive

29 6 Webcam Your computer includes an integrated webcam, located at the top of the display. With the preinstalled software, you can use the webcam to take a photo, record a video, or make an audio recording. You can preview the photo, video recording, or audio recording, and save it on your computer hard drive. To access the webcam and HP Webcam software, select Start > All Programs > HP Webcam. The webcam software enables you to experiment with the following features: Video Record and play back webcam video. Audio Record and play back audio. Streaming video Use with instant message software solutions that support UVC (Universal Video Class) cameras. Snapshots Take still photos. 25

30 Webcam tips For optimum performance, observe the following guidelines while using the webcam: Be sure that you have the latest version of an instant message program before starting a video conversation. The webcam may not work properly across some network firewalls. Whenever possible, place bright light sources behind the webcam and out of the picture area. NOTE: For information about using the webcam, select Start > Help and Support. 26 Chapter 6 Webcam

31 Adjusting webcam properties You can adjust the following webcam properties: Brightness Controls the amount of light that is incorporated into the image. A higher brightness setting creates a brighter image; a lower brightness setting creates a darker image. Contrast Controls the difference between lighter and darker areas on the image. A higher contrast setting intensifies the image; a lower contrast setting maintains more of the original information s dynamic range but leads to a flatter image. Hue Controls the aspect of color that distinguishes it from another color (what makes a color red, green, or blue). Hue is distinct from saturation, which measures the intensity of the hue. Saturation Controls the strength of color in the final image. A higher saturation setting creates a bolder image; a lower saturation setting creates a more subtle image. Sharpness Controls the definition of edges in an image. A higher sharpness setting creates a more defined image; a lower sharpness setting creates a softer image. Gamma Controls the contrast affecting the mid-level grays or midtones of an image. Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights. A lower gamma setting makes grays look black, and makes dark colors even darker. Backlight Compensation Compensates in cases where a subject with a large amount of background light would otherwise be obscured by blooming or silhouetting. NightMode Compensates for low-light conditions. Zoom (select models only) Adjusts the zoom percentage for taking photos or recording videos. Horizontal or vertical Rotates the image horizontally or vertically. 50Hz or 60Hz Adjusts the shutter speed to achieve a video recording that does not flicker. Customizable preset profiles for multiple lighting conditions compensate for the following lighting conditions: incandescent, fluorescent, halogen, sunny, cloudy, night. Adjusting webcam properties 27

32 7 Troubleshooting The following sections describe several common issues and resolutions. 28 Chapter 7 Troubleshooting

33 The optical disc tray does not open for removal of a CD, DVD, or BD 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2. Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case. The computer does not detect the optical drive If Windows does not detect an attached device, the device driver software may be missing or corrupted. If you suspect that the DVD/CD-ROM drive is not being detected, verify that the optical drive is listed in the Device Manager utility. 1. Remove any discs from the optical drive. 2. Click Start and type device manager in the Start Search box. As you type, search results are listed in the pane above the box. 3. In the results pane, click Device Manager. If prompted by User Account Control, click Continue. 4. In the Device Manager window, click the plus (+) sign next to DVD/CD-ROM drives, unless a minus (-) sign is already showing. Look for an optical drive listing. The optical disc tray does not open for removal of a CD, DVD, or BD 29

34 If the drive is not listed, install (or reinstall) the device driver as instructed in the section "A device driver must be reinstalled." 30 Chapter 7 Troubleshooting

35 A disc does not play Save your work and close all open programs before playing a CD, DVD, or BD. Log off the Internet before playing a CD, DVD, or BD. Be sure that you insert the disc properly. Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge. Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. Disable Sleep mode before playing the disc. Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: Playback may resume. or The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. Increase system resources: Turn off external devices such as printers and scanners. Disconnecting these devices frees up valuable system resources and results in better playback performance. Change desktop color properties. Because the human eye cannot easily tell the difference between colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower system color properties to 16-bit color, as follows: 1. Right-click anywhere on the desktop except on an icon, and then select Personalize > Display Settings. 2. Set Colors to Medium (16 bit). A disc does not play 31

36 A disc does not play automatically 1. Select Start > Control Panel > Play CDs or other media automatically. 2. Confirm that the Use AutoPlay for all media and devices check box is selected. 3. Click Save. A CD, DVD, or BD should now start automatically when it is inserted into the optical drive. 32 Chapter 7 Troubleshooting

37 A movie stops, skips, or plays erratically Clean the disc. Conserve system resources by trying the following suggestions: Log off the Internet. Change the color properties of the desktop: 1. Right-click on a blank area of the computer desktop, and select Personalize > Display Settings. 2. Set Colors to Medium (16 bit), if this setting is not already selected. Disconnect external devices, such as a printer, scanner, camera, or handheld device. A movie stops, skips, or plays erratically 33

38 A DVD movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a. Right-click on a blank area of the computer desktop, and select Personalize > Display Settings. b. Specify a primary display and a secondary display. NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display. To get information about a multimedia question not covered in this guide, select Start > Help and Support. 34 Chapter 7 Troubleshooting

39 The process of burning a disc does not begin, or it stops before completion Be sure that all other programs are closed. Turn off Sleep mode and Hibernation. Be sure that you are using the right kind of disc for your drive. See your user guides for more information about disc types. Be sure that the disc is inserted properly. Select a slower write speed and try again. If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive. Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager. The process of burning a disc does not begin, or it stops before completion 35

40 A device driver must be reinstalled 1. Remove any discs from the optical drive. 2. Click Start and type device manager in the Start Search box. As you type, search results are listed in the pane above the box. 3. In the results pane, click Device Manager. If prompted by User Account Control, click Continue. 4. In the Device Manager window, click the plus sign (+) next to next to the type of driver you want to uninstall and reinstall (for example, DVD/CD-ROMs, Modems, and so on), unless a minus sign (-) is already showing. 5. Click a listed driver, and press the delete key. When prompted, confirm that you want to delete the driver, but do not restart the computer. Repeat for any other drivers you want to delete. 6. In the Device Manager window, click the Scan for hardware changes icon in the toolbar. Windows scans your system for installed hardware and installs default drivers for anything requiring drivers. NOTE: If you are prompted to restart the computer, save all open files, and then continue with the restart. 7. Reopen Device Manager, if necessary, and then verify that the drivers are once again listed. 8. Try to use your device. If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to update your drivers using the procedures in the following section. Obtaining the latest HP device drivers Follow either of the following procedures to obtain HP device drivers. To use HP Update: 1. Select Start > All Programs > HP > HP Update. 2. On the HP Welcome screen, click Settings, and then select a time when the utility should check for software updates on the Web. 3. Click Next to immediately check for HP updates. To use the HP Web site: 1. Open your Internet browser, and go to and select your country or region. 2. Click the option for software and driver downloads, and then type your computer model number in the product box. 3. Press enter, and then follow the on-screen instructions. 36 Chapter 7 Troubleshooting

41 Obtaining Microsoft device drivers You can obtain the latest Windows device drivers by using Microsoft Update. This Windows feature can be set to automatically check for and install updates for your hardware drivers, as well as for the Windows operating system and other Microsoft products. To use Microsoft Update: 1. Open your Internet browser and go to and click Security & Updates. 2. Click Microsoft Update to get the latest updates for your computer operating system, programs, and hardware. 3. Follow the on-screen instructions to install Microsoft Update. If prompted by User Account Control, click Continue. 4. Click Change settings and select a time for Microsoft Update to check for updates to the Windows operating system and other Microsoft products. 5. If prompted to do so, restart your computer. Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download. SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are found, they are downloaded and applied automatically. To download SoftPaqs: 1. Click Start > All Programs > HP > HP SoftPaq Download Manager. 2. When the SoftPaq Download Manager opens for the first time, a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models. Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to Step 3. a. Select your operating system and language filters in the Configuration Options window. The filters limit the number of options that are listed in the Product Catalog pane. For example, if only Windows Vista Business is selected in the operating system filter, the only operating system that is displayed in the Product Catalog is Windows Vista Business. b. To add other operating systems, change the filter settings in the Configuration Options window. Refer to the HP SoftPaq Download Manager software Help for more information. 3. In the left pane, click the (+) sign to expand the model list, and then select the model or models of the products you want to update. 4. Click Find Available SoftPaqs to download a list of available SoftPaqs for the selected computer. 5. Select from the list of available SoftPaqs, and then click Download Only if you have many SoftPaqs to download, because the SoftPaq selection and Internet connection speed determine how long the download process will take. A device driver must be reinstalled 37

42 If you want to download only one or two SoftPaqs and have a high-speed Internet connection, click Download & Unpack. 6. Right-click Install SoftPaq in the SoftPaq Download Manager software to install the selected SoftPaqs on the computer. 38 Chapter 7 Troubleshooting

43 Index A audio devices, connecting external 9 audio features 8 audio functions, checking 10 audio, configuring 14 audio-in (microphone) jack 2 audio-out (headphone) jack 2 AutoPlay 19 B BD inserting 17 removing 24, 29 Blu-ray Disc (BD) 16 Blu-ray ROM DVD+/-RW SuperMulti Double-Layer LightScribe Drive 16 button, volume mute 3 C CD burning 23 copying 22 inserting 16 removing 24, 29 CD drive 15 checking audio functions 10 copyright warning 21 D device drivers HP drivers 36 Microsoft drivers 37 reinstalling 36 drives BD 15 CD 15 DVD 15 DVD+/-RW SuperMulti Double- Layer LightScribe Drive 16 optical 15 DVD burning 23 changing region setting 20 copying 22 inserting 16 removing 24, 29 DVD region settings 20 E earbuds 2 external audio devices, connecting 9 external monitor port 12 H HDMI port 13 headphone (audio-out) jack 2 headphones 2 I internal microphone, identifying 2 issues, resolving 28 J jacks audio-in (microphone) 2 audio-out (headphone) 2 M microphone, internal 2 monitor, connecting 12 movie, watching 17 multimedia components, identifying 2 multimedia software accessing 6 installing 7 mute button 3 O optical disc inserting 16 removing, with power 24 optical drive 15 P ports external monitor 12 HDMI 13 projector, connecting 12 R region codes, DVD 20 S SoftPaqs, downloading 37 speakers 2 T tips, webcam 26 troubleshooting autoplay 32 device drivers 36 disc burning 35 disc does not play 31 external display 34 HP device drivers 36 Microsoft device drivers 37 movie play 33 optical disc tray 29 optical drive detection 29 U using the webcam 25 V video, using 11 Index 39

44 volume mute button 3 volume, adjusting 3 W webcam adjusting properties 27 identifying 2 tips 26 using Index

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