AG/SR 2330 Installation Reference

Transcription

1 SCS 4.0 AG/SR 2330 Installation Reference Task Based Guide

2 Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 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3 Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site: Copyright 2010 ITEL, All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL. NN Issue 1.3 SCS 4.0 3

4 Table of Contents Overview... 5 AG 2300 Front Panel... 6 Required Information... 6 Flow Chart... 7 SCS Configuration... 8 Accessing the SCS Programming Interface... 8 Web Browser requirements for accessing the SCS system... 8 Gateway Configuration from the SCS - (FXO/T1/E1/PRI) Gateway Configuration from the SCS - (FXS) AG/SR Gateway Configuration General Configuration T1/E1/PRI Configuration FXO Configuration FXS Configuration Avaya Documentation Links NN Issue 1.3 SCS 4.0

5 SCS AG2330 Installation Reference Guide Overview The Advanced Gateway 2330 can be configured to provide a number of voice interfaces that allow connection to the PSTN as well as support of conventional TDM-based telephony devices. The gateway can be configured with T1/E1 PRI, BRI, FXS and FXO interfaces providing flexible telephony connection for SCS users. To provide access to the PSTN, the AG2330 supports the following small modules : Foreign Exchange Office (FXO) modules, which can also be configured as Centralized Automatic Message Accounting (CAMA) trunks FXS modules, which can also be configured as Direct Inward Dialing (DID) trunks T1 modules, configured for T1 Channel Associated Signaling (CAS) or Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) E1 modules, configured for E1 R2 or ISDN PRI ISDN Basic Rate Interface (BRI) ST / U modules NN Issue 1.3 SCS 4.0 5

6 AG 2330 Front Panel Required Information The following questions should be considered for the successful installation and configuration of the AG 2330: Which line modules will be used with the gateway FXO. T1 / E1, PRI, BRI? Will FXS modules be used to add analogue phone devices to the system? What is the Fully Qualified Domain Name of the SCS? What is the IP address of the SCS? Are SRV Records in use for DNS resolution? o If not, the fully qualified domain name will be required. For example, scsitel2.iteluk.com o If SRV records are in use, only the domain name is required. For example, iteluk.com Will the gateway be assigned to a location, to restrict its access to specific SCS users? 6 NN Issue 1.3 SCS 4.0

7 Flow Chart Add the Gateway s configuration details to the SCS Refer to the SCS Configuration section of this guide Which Modules will be used? FXO/T1/E1 Refer to the Gateway Configuration from the SCS FXO/T1/E1/PRI section of this guide FXS Refer to the SCS 4.0 Configuring User Profiles Guide and the SCS 4.0 Device Configuration Gateway Guide Configure the AG 2330 from the command line Refer to the AG/SR 2330 Gateway Configuration section of this guide Configure the gateway s general network parameters Refer to the General Configuration section of this guide Which Ports will be used? T1/EI/PRI Refer to the T1/E1/PRI Configuration section of this guide FXO Refer to the FXO Configuration section of this guide FXS Refer to the FXS Configuration section of this guide NN Issue 1.3 SCS 4.0 7

8 The SCS 4.0 now supports interoperability with the Avaya AG/SR 2330 gateway. The following steps have been documented to assist in the configuration process so that the SCS will interface and function with the Avaya AG/SR SCS Configuration Accessing the SCS Programming Interface Web Browser requirements for accessing the SCS system Avaya recommends the following browsers for accessing the GUI of the SCS: Mozilla Firefox 3.5 or later Internet Explorer version 7.0 or later In order to configure the Software Communications System you will need to login to the system with an account that has administrative privileges. The following procedure describes how to access the SCS web browser administration utility: 1. Open your web browser and enter the IP address or FQDN (Fully Qualified Domain Name) of the SCS system in the address bar. Then press enter. 2. Depending on your browser settings, you may receive a warning concerning the site s security certificate. Approve the certificate by clicking on OK (or Yes, depending on which browser you are using) to continue browsing to the SCS administrator portal. 3. If you are using Mozilla Firefox 3.6, an exception will have to be added to a security certificate exception. Click on the I Understand the Risks link. 8 NN Issue 1.3 SCS 4.0

9 4. Click on Add Exception. 5. Click Get Certificate. This is a default certificate installed by the system at the point of installation to ensure security. To avoid exception messages in the future you can install a trusted certificate from within the browser open the System menu and select Web Certificates. NN Issue 1.3 SCS 4.0 9

10 6. Now click Confirm Security Exception. 7. You will be presented with the initial login screen. Enter the user id superadmin and the password (PIN) previously defined by the administrator. Then click the Login button. 10 NN Issue 1.3 SCS 4.0

11 8. You will be presented with the SCS Interface. 9. The SCS can now be configured with the required gateways. Gateway Configuration from the SCS - (FXO/T1/E1/PRI) The SCS system can be configured, so that local users can dial using the PSTN services of the gateway. In this example, an SCS will be configured for dialling out to the PSTN via the 2330 gateway. This procedure is completed in two steps: Add to the SCS and configure as an unmanaged gateway. Configure a dialling plan rule on the SCS that references the gateway. To configure the unmanaged gateway in SCS: 1. From the SCS main interface, select Devices followed by Gateways. NN Issue 1.3 SCS

12 2. From the Gateways screen, select Unmanaged gateway from the Add New Gateway drop down box. 3. The gateway configuration screen will be displayed. In the Name field enter a name for the remote SCS system. 12 NN Issue 1.3 SCS 4.0

13 4. In the Address field, enter the fully qualified hostname or IP address of the gateway example: itel2.iteluk.com. Note: If SRV records are not being used for DNS resolution, then the Fully Qualified Domain Name is required e.g. scsitel3.iteluk.com. If SRV records are being used then only the domain name is required e.g. iteluk.com. 5. From the Location drop down box, select a location. A location can be defined to restrict the gateway for access by specific SCS users. If the gateway is not to be restricted, select All. Please refer to the Defining a Gateway Location section of the Device Configuration - Gateways guide for further details. NN Issue 1.3 SCS

14 6. Shared check box: If checked this gateway can be used by any user in any location, even if a specific location is selected. Therefore, users in an identified location can still use their preferred gateway, but the gateway can also be used by other users in other locations. If Shared is not checked, the gateway can only be utilized by the user group selected in the Location field. 7. In the Description field, enter a description for this gateway. 14 NN Issue 1.3 SCS 4.0

15 8. Click the Apply button followed by the OK button. 9. Your configured gateway will be displayed. Select the check box for the created gateway and click the Send Profiles button. NN Issue 1.3 SCS

16 To configure the dialling plan in SCS: 1. From the SCS main interface, select System followed by Dial Plans. 2. Add a dial plan rule that references the unmanaged gateway added above. Note: For full details of Dial Plan Configurations, please refer to the SCS 4.0 System Configuration Task Based Guide. Gateway Configuration from the SCS - (FXS) The SCS system can be configured, so that gateway FXS ports can be used as an extension on the system. This is particular useful for FAX machines or other analog devices. This process is completed by adding a user to the SCS. Note: For details of how to configure Users for the SCS please refer to the SCS 4.0 Configuring User Profiles Task Based Guide. General configuration details for FXS Gateways are included in the SCS 4.0 Device Configuration Gateways Task Based Guide. AG/SR Gateway Configuration To configure the Gateway please refer to the Advanced Gateway 2330 Commissioning documentation (NN ). When the AG2330 is powered up, the boot sequence displays messages on the PC connected to the console port. A prompt displays at the beginning of the boot sequence indicating that the auto-boot sequence can be stopped by pressing any key. The AG2330 waits for 5 seconds for an input from the administrator before beginning the boot sequence. If you press a key and stop the auto-boot sequence, the AG2330 displays the boot rom command menu. To logon to the AG2330 CLI for the first time, enter the default user name and password: login: admin password: setup Please note the following in relation to the steps outlined below: 1. Commands proceeded with # are comments provided to help the administrator and are not required. 2. Parameters in yellow are configurable and unique for each customer depending on the configuration. 16 NN Issue 1.3 SCS 4.0

17 General Configuration There are a number of general network parameters that need to be defined as part of the gateway s configuration: The IP Address of Gateway The Subnet Mask of Gateway The SIP Domain SIP Domain assigned in SCS The SCS IP Address IP Address of SCS To configure the gateway, type the following commands: # LAN side Ethernet interface interface ethernet 0/1 ip address exit ethernet # Assign SIP domain (configured in the SCS) to SIP server and registrar. sip ua sip-server dns:demo.com registrar dns:demo.com exit # Configure the bind address where the SR receives SIP messages. voice service voip sip bind all ipv4: :5060 exit exit # Assign the SCS IP address to SIP domain. ip host_add demo.com T1/E1/PRI Configuration To equip the gateway with T1/E1/PRI, several parameters need to be configured: The Port Location on the gateway The switch type for the T1/E1/PRI Options are primary-5ess, primary-ni2, primary-dms100, primary-ntt, primary-qsig, and primary-euro. The Pattern to match for Inbound SIP Calls dial pattern to route to PRI The Dial plan tag tag to reference the dial plan. Can be NN Issue 1.3 SCS

18 To configure a T1/E1/PRI port on the gateway, type the following commands: # Configure a PRI T1 link to connect to PSTN switch. # Assuming the following: # All numbers start with 408 (dest-pattern 408.%) are routed to PRI. # The switch type is 5ESS. # The PRI link is connected to first port of first slot. interface bundle pri1 link pri_t1 1/1 voice isdn side USR switch-type primary-5ess activate exit exit dial-peer voice pots 10 destination-pattern 408.% port 1/1 # Send all digits forward-digits all no shutdown exit FXO Configuration In equip the FXO port, several parameters need to be configured. The Port Location on the gateway The Signal loop-start or ground-start The Ring Number - number of rings after which the FXO goes off-hook. range is 1-10 The Station Number number of the associated PSTN trunk Where to Route Inbound PSTN Calls extension to route inbound calls Pattern to match for Inbound SIP Calls dial pattern to route to FXO To configure FXO ports on the gateway, type the following commands: # Configure a FXO link to connect to PSTN switch. # Assuming the following: # Ensure port numbers are correct as this is reusing the PRI ports. # All numbers start with 408 (dest-pattern 408.%) are routed to FXO. # The FXO link is connected to first port of first slot of the SR. voice-port 1/1 signal loop-start ring-number 2 caller-id enable 1 station number no shutdown # Calls into this FXO port are routed to this extension connection plar 1000 exit voice-port dial-peer voice pots NN Issue 1.3 SCS 4.0

19 destination-pattern 408.% port 1/1 # Send all digits forward-digits all no shutdown exit pots FXS Configuration To equip the FXS port of the gateway, several parameters need to be configured: The Port Location on the gateway The Station Number User ID configured in the SCS for this port The Destination pattern should match the User ID as this is what alerts on the port. Authentication User ID followed by the SIP Password for the User configured in SCS To configure FXS ports on the gateway, type the following commands: # Configure an FXS phone and register it to the SCS. # Assuming the following: # FXS phone has a telephone number 1000 and connected to 2/1 slot. # FXS phone has SIP password 1234 (need to be same password as configured in the SCS for user 1000) voice-port 2/1 signal loop-start no shutdown station number 1000 exit dial-peer voice pots 1 destination-pattern 1000 forward-digits all port 2/1 authentication no shutdown register e164 exit NN Issue 1.3 SCS

20 Avaya Documentation Links SCS 4.0 Device Configuration - Gateways Task Based Guide. SCS 4.0 Configuring User Profiles Task Based Guide SCS 4.0 System Configuration Task Based Guide Advanced Gateway 2330 Commissioning Guide (NN ). 20 NN Issue 1.3 SCS 4.0

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