IC Port Maps and Data Flow Diagrams

Transcription

1 IC Port Maps and Data Flow Diagrams Technical Reference Interactive Intelligence Customer Center (CIC ) Version 4.0 Last updated April 2, 2014 Abstract The port map and data flow diagrams illustrate the default ports numbers and protocols used for network connections between workstations, devices, and Center servers. Interactive Intelligence, Inc Interactive Way Indianapolis, Indiana Telephone/Fax (317)

2 Copyright and Trademark Information Interactive Intelligence, Interactive Intelligence Customer Center, Administrator, Attendant, Client, Designer, Tracker, Recorder, ION, icnotify, Mobile Office, Optimizer, and the Spirograph logo design are registered trademarks of Interactive Intelligence, Inc. Interactive Intelligence Group, Inc., Center Platform, Monitor, Customer Center, EIC, Fax Viewer, Server, Voic Player, Interactive Update, Supervisor, Migrator, and Screen Recorder are trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Dialer and Scripter are registered trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Messaging Center and MIC are trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. e-faq and Director are registered trademarks of Interactive Intelligence, Inc. e-faq Knowledge Manager, FAQ, and Marquee are trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Conference is a trademark of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. SIP Proxy and EasyScripter are trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Gateway is a registered trademark of Interactive Intelligence, Inc. is a trademark of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Desktop is a trademark of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Process Automation is a trademark of Interactive Intelligence, Inc. Deliberately Innovative, Feedback, and SIP Station are registered trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Web Portal, Analyzer, and IPA are trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Spotability is a trademark of Interactive Intelligence, Inc All rights reserved. Edge and Mobilizer are registered trademarks of Interactive Intelligence, Inc. SIP Bridge, Interactive Intelligence Marketplace, Interactive Intelligence Communications as a Service, CaaS Quick Spin, and Interactive Intelligence CaaS are trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. Bay Bridge Decisions, Script Builder, and Speech Recognition are trademarks of Interactive Intelligence, Inc. The foregoing products are Interactive Intelligence, Inc. All rights reserved. The verypdf product is verypdf, Inc. All rights reserved. This product includes software licensed under the Common Development and Distribution License (6/24/2009). We hereby agree to indemnify the Initial Developer and every Contributor of the software licensed under the Common Development and Distribution License (6/24/2009) for any liability incurred by the Initial Developer or such Contributor as a result of any such terms we offer. The source code for the included software may be found at A database is incorporated in this software which is derived from a database licensed from Hexasoft Development Sdn. Bhd. ("HDSB"). All software and technologies used by HDSB are the properties of HDSB or its software suppliers and are protected by Malaysian and international copyright laws. No warranty is provided that the Databases are free of defects, or fit for a particular purpose. HDSB shall not be liable for any damages suffered by the Licensee or any third party resulting from use of the Databases. Other brand and/or product names referenced in this document are the trademarks or registered trademarks of their respective companies. DISCLAIMER INTERACTIVE INTELLIGENCE (INTERACTIVE) HAS NO RESPONSIBILITY UNDER WARRANTY, INDEMNIFICATION OR OTHERWISE, FOR MODIFICATION OR CUSTOMIZATION OF ANY INTERACTIVE SOFTWARE BY INTERACTIVE, CUSTOMER OR ANY THIRD PARTY EVEN IF SUCH CUSTOMIZATION AND/OR MODIFICATION IS DONE USING INTERACTIVE TOOLS, TRAINING OR METHODS DOCUMENTED BY INTERACTIVE. Interactive Intelligence, Inc Interactive Way Indianapolis, Indiana Telephone/Fax (317) IC Port Maps and Data Flow Diagrams 2

3 Contents Introduction... 4 Data Flow... 4 Acronyms Used in this Document... 5 Default Web Interfaces... 7 Client Operations... 8 Edge... 9 Database and CRM Mail Server Integration Web Portal and Marquee Reports and Scheduled Reports IP Phone Operations SIP Communication Conference s / SIP Proxy / IRRCS Operations Media Streaming Server Dialer Web Tools Monitoring and Management Speech Recognition Text-To-Speech Mobilizer Change Log IC Port Maps and Data Flow Diagrams 3

4 Introduction This document provides diagrams illustrating the default network ports and protocols for data flow between the following entities: Workstations, devices, and Interactive Intelligence products Existing network environments and Center systems Notes: This document applies to on-premises installations, not cloud-based hosted services. Most port numbers can be changed during installation and configuration. In most cases, you can change the default port number during the installation process, or during post-installation configuration. If you do change the default port numbers, you can edit a copy of this document to track your port numbers. Interactive Intelligence is not responsible for port assignments required by products, services, and cloud-based services owned by other organizations. For more information about ports and security, refer to the Security Precautions in Center document Chapter 4: Hardening the IC Server and the Typical Ports Used by Interactive Intelligence Applications section. Data Flow Each connection shows both the port numbers and direction of data flow. Data can flow in one direction, or both directions, as shown by the arrows in the following example. IC Port Maps and Data Flow Diagrams 4

5 Acronyms Used in this Document To save space, most common acronyms are not defined in the diagrams. Refer to the following table for acronyms used in this document. Acronym ASR CCS CIC CRM DHCP DNS EWS FBMC FTP HP ILO HTTP HTTPS ICBM ICMP ICON IIS IMAP IMS ION IP IPMI IRRCS ISR ISS IVKM IWP LAN LDAP LDS Full Text Automatic Speech Recognition Central Campaign Server Customer Center Customer Relationship Management Dynamic Host Configuration Protocol Domain Name System Exchange Web Services File Based Mail Connector File Transfer Protocol Hewlett Packard Integrated Lights-Out HyperText Transport Protocol HyperText Transport Protocol Secure Center Business Manager Internet Control Message Protocol Conference Internet Information Server Internet Message Access Protocol Message Store s Over Networks Internet Protocol Integrated Port Management Interface Recorder Remote Content Service Speech Recognition SIP Station Integrated Keyboard Video Mouse Web Portal Local Area Network Lightweight Directory Access Protocol Lightweight Directory Services IC Port Maps and Data Flow Diagrams 5

6 Acronym MAPI MRCP NDMP NRPC NTP ODS PSTN RDP RMCP RTP SAPI SIP SMB SMTP SNMP SOAP SQL TBC TCP TLS TTL TTS UDP UDPTL VNC VoIP WAN XMPP Full Text Messaging Application Programming Interface Media Resource Control Protocol Network Data Management Protocol Notes Remote Procedure Call Network Time Protocol Outbound Dialing Server Public Switched Telephone Network Remote Desktop Protocol Remote Management and Control Protocol Real-Time Transport Protocol Speech Application Programming Interface Session Initiation Protocol Server Message Block Simple Mail Transfer Protocol Simple Network Management Protocol Simple Object Access Protocol Structured Query Language Time-Based Corrector Transmission Control Protocol Transport Layer Security Time To Live Text-To-Speech User Datagram Protocol User Datagram Protocol Transport Layer Virtual Network Computing Voice over Internet Protocol Wide Area Network Extensible Messaging and Presence Protocol IC Port Maps and Data Flow Diagrams 6

7 Default Web Interfaces **Port numbers can be customized during installation and configuration** *** Edge port numbers cannot be changed*** HTTP TCP 8084 /WAN HTTP TCP 8190 /WAN HTTPS TLS 443 /WAN HTTPS TLS 8191 /WAN Client Web Browser CIC Client Web Browser HTTP TCP 8083 /WAN HTTP TCP 8080 /WAN HTTPS TLS 446 /WAN HTTP TLS 442 /WAN Client Web Browser CIC Client Web Browser SIP Proxy IC Port Maps and Data Flow Diagrams 7

8 Client Operations Update TCP 8092 /WAN TCP 8042 /WAN TCP 8099 /WAN HTTP TCP 80 /WAN HTTPS TLS 443 /WAN Workstation (Interactive Update) Interactive Intelligence ( Attendant (Notifier) TCP SSL 5597 /WAN (Notifier) TCP 2633 /WAN Workstation (Session Manager) TCP 3952 /WAN Client.NET Edition, Scheduled Reports, IC Server Manager (Session Manager ION) TCP 8018, 8108 /WAN (Session Manager ION) TLS 8019, 8109 /WAN (Notifier) TCP SSL 5597 /WAN Workstation (Notifier) TCP 2633 /WAN Administrator, Designer (Notifier) TCP SSL 5597 /WAN (Notifier) TCP 2633 /WAN (Notifier) TCP/UDP 3952 /WAN SMB TCP 445 /WAN (Only for Recorder Client) Workstation Center Business Manager (ICBM) Workstation (Session Manager) TCP 3952 /WAN TCP 8106 /WAN TCP 8106 /WAN (8107 if using TLS) SMB TCP 445 /WAN SMB TCP 445 /WAN Recording Storage IRRCS HTTP TCP 80 /WAN (Session Manager) TCP 3952 /WAN HTTPS TCP 443 /WAN (Notifier) TCP SSL 5597 /WAN (Notifier) TCP 2633 /WAN HTTP Browser Web Client IIS Server IC Port Maps and Data Flow Diagrams 8

9 Edge **Port numbers can be customized during installation and configuration** *** Edge port numbers cannot be changed*** HTTP TCP 80, 8081 /WAN HTTPS TLS 443 /WAN Client Web Browser FTP 20, 21 Edge (Notifier) TCP SSL 5597 / TCP 2633 /WAN (Prompt Server) TCP 8098 /WAN (HTTP Recording Retrieval) TCP 8102 / TLS 8103 /WAN (Only if IRRCS is not being used) ( Config) HTTP TCP 8083 /WAN Client Web Browser ( Config) HTTP TLS 446 /WAN (SIP Proxy Config) HTTP TCP 8080 /WAN Edge (HTTP Fax Retrieval) TCP 8112 /WAN (HTTPS Fax Retrieval) TCP 8113 /WAN Client Web Browser (SIP Proxy Config) HTTP TLS 442 /WAN ( Gateway) HTTP TCP 8082 /WAN ( Gateway) HTTP TLS 444 /WAN Edge (TCP 5061 if TLS) (EDGE Gateway) SIP TCP/UDP 5058 /WAN (TCP 5059 if TLS) (Provisioning) HTTP TCP 8088 or HTTPS TCP 8089 /WAN Client Web Browser (Remote Console) RMCP 623 TCP/UDP /WAN (Remote Console) VNC 5900 TCP /WAN Edge SIP Proxy IC Port Maps and Data Flow Diagrams 9

10 Database and CRM **Port numbers can be customized during installation and configuration** Oracle SQL TCP 1521 Oracle SQL TCP 1521 Oracle SQL Server Microsoft SQL TCP 1433 Microsoft SQL TCP 1433 Microsoft SQL Server SOAP TCP (port must be configured) SOAP TCP 2633 IIS Web Server / Web Services (Web Services) TCP 3508 / UDP 3508 (Session Manager) TCP 3952 (SOAP) TCP 2633 /WAN Client.NET Edition Screen Pop (Session Manager) TCP 3952 /WAN Workstation IC Port Maps and Data Flow Diagrams 10

11 Mail Server Integration SMTP TCP 25 or TLS 465 /WAN RTP Dynamic /WAN IMAP TCP 143 or TLS 993 /WAN EWS TLS 443 /WAN Exchange Server MAPI TCP 135 /WAN LDAP TCP 389 /WAN Active Directory Server Windows File Share TCP /WAN File Server / Network Share (IMS / FBMC) LDAP TCP 389 TLS 636 /WAN LDAP Server IMAP/SMTP Server (GMAIL) SMTP TCP 25 or TLS /WAN IMAP TCP 143 or TLS 993 /WAN TCP 1352 /WAN Domino Server Session Manager TCP 3952 /WAN SOAP TLS 7191 /WAN Client Groupwise Server Workstation IC Port Maps and Data Flow Diagrams 11

12 Web Portal (IWP) and Marquee **IRRCS = Recorder Remote Content Service** Oracle SQL TCP 1521 Oracle SQL Server Microsoft SQL TCP 1433 Microsoft SQL Server HTTP TCP 80 /WAN HTTPS TLS 443 /WAN (Session Manager) TCP 3952 /WAN (No IRRCS) TCP 8106 /WAN TCP 8070 /WAN Workstation IWP and Marquee LDS TCP 389 /WAN SMB TCP 445 /WAN TCP 8106 /WAN SMB TCP 445 /WAN IRRCS Recording Storage IC Port Maps and Data Flow Diagrams 12

13 Reports Oracle SQL TCP 1521 Oracle SQL TCP 1521 Oracle SQL Server Microsoft SQL TCP 1433 Microsoft SQL TCP 1433 Center Business Manager (ICBM) (Session Manager) TCP 3952 /WAN SMB TCP 445 /WAN Microsoft SQL Server Workstation Scheduled Reports Oracle SQL TCP 1521 Oracle SQL TCP 1521 Oracle SQL TCP 1521 (Session Manager) TCP 3952 /WAN Microsoft SQL TCP 1433 Oracle SQL Server Microsoft SQL TCP 1433 Scheduled Reports Server Microsoft SQL TCP 1433 Scheduled Reports Client Microsoft SQL Server (Session Manager) TCP 3952 /WAN Workstation IC Port Maps and Data Flow Diagrams 13

14 IP Phone Operations **See gateway/telephone provider documents to determine RTP ports** Client (Session Manager) TCP 3952 /WAN Workstation SIP TCP/UDP 8060 and TCP/UDP 5060 /WAN IP Phone (Provisioning) HTTP TCP 8088 or HTTPS TCP 8089 /WAN RTP Dynamic /WAN** (Notifier) TCP SSL 5597 / TCP 2633 /WAN (Prompt Server) TCP 8098 /WAN IP Phone (HTTP Fax Retrieval) TCP 8112 /WAN (HTTPS Fax Retrieval) TCP 8113 /WAN SIP TLS TCP 5061 /WAN SIP TLS TCP 5061 /WAN IP Phone HTTP TCP 8088 or HTTPS TCP 8089 /WAN (If Provisioning from Proxy) SIP Proxy RTP Dynamic /WAN** (Provisioning) HTTP TCP 8088 or HTTPS TCP 8089 /WAN RTP/UDPTL Dynamic /WAN** NTP UDP 123 /WAN IP Phone DHCP UDP 67 /WAN DNS UDP 53 /WAN SIP TLS TCP 5061 /WAN (IC 3.0 Conference calls only) RTP Dynamic /WAN** All SIP Gateways Edge/Gateway, Mediant, and Cisco NTP Server DHCP Server DNS Server IC Port Maps and Data Flow Diagrams 14

15 SIP Communication **See gateway/telephone provider documents to determine RTP ports** Workstation - Client and SIP Soft Phone (Session Manager) TCP 3952 /WAN (Provisioning) HTTP TCP 8088 or HTTPS TCP 8089 /WAN SIP TCP/UDP 8060 and TCP/UDP 5060 /WAN (TCP 8061 and TCP 5061 if using TLS) RTP Dynamic /WAN** (Notifier) TCP SSL 5597 / TCP 2633 /WAN (Prompt Server) TCP 8098 /WAN (HTTP Fax Retrieval) TCP 8112 /WAN (HTTPS Fax Retrieval) TCP 8113 /WAN (TCP 5061 if using TLS) HTTP TCP 8088 or HTTPS TCP 8089 /WAN (If Provisioning from Proxy) SIP Proxy SIP TLS TCP 5061 /WAN (Provisioning) HTTP TCP 8088 or HTTPS TCP 8089 /WAN (TCP 5061 if using TLS) HTTP TCP 8078 or HTTPS TCP 8079 /WAN (If Provisioning from Proxy) SIP Bridge SIP TLS TCP 5061 /WAN (Provisioning) HTTP TCP 8078 or HTTPS TCP 8079 /WAN RTP/UDPTL Dynamic /WAN** SIP Gateway SIP TLS TCP 5061 /WAN (IC 3.0 Conference calls only) RTP Dynamic /WAN** IC Port Maps and Data Flow Diagrams 15

16 Conference (ICON) **See gateway/telephone provider documents to determine RTP ports** Phone To Public Switched Telephone Network (PSTN) Oracle SQL Server Oracle SQL TCP 1521 RTP Dynamic /WAN** Microsoft SQL TCP 1433 Gateway Microsoft SQL Server IP Phone RTP Dynamic /WAN** (Notifier) TCP SSL 5597 / TCP 2633 /WAN (Prompt Server) TCP 8098 /WAN with Conference HTTP TCP 80 /WAN HTTPS TCP 443 /WAN (Session Manager) TCP 3952 /WAN HTTP Browser Microsoft IIS Server with Conference IC Port Maps and Data Flow Diagrams 16

17 / SIP Proxy / IRRCS Operations **See gateway/telephone provider documents to determine RTP ports** ***IRRCS = Recorder Remote Content Service*** (HTTP Recording Retrieval) TCP 8102 / TLS 8103 /WAN Client.Net Edition (Session Manager) TCP 3952 /WAN (Notifier) TCP SSL 5597 / TCP 2633 /WAN Workstation (Notifier) TCP SSL 5597 / TCP 2633 /WAN (Prompt Server) TCP 8098 /WAN RTP Dynamic /WAN** (HTTP Recording Retrieval) TCP 8102 / TLS 8103 /WAN (Only if IRRCS is not being used) IRRCS (HTTP Fax Retrieval) TCP 8112 /WAN RTP Dynamic /WAN** (HTTPS Fax Retrieval) TCP 8113 /WAN IP Phone IP Phone (TCP 5061 if TLS) HTTP TCP 8088 or HTTPS TCP 8089 /WAN (If Provisioning from Proxy) (TCP 5061 if TLS) (EDGE Gateway) SIP TCP/UDP 5058 /WAN (TCP 5059 if TLS) (Provisioning) HTTP TCP 8088 or HTTPS TCP 8089 /WAN SIP Proxy SMB TCP 445 (If IRRCS doesn t exist) SMB TCP 445 Storage Device (Recordings) RTP/UDPTL Dynamic /WAN** All SIP Gateways Edge/Gateway, Mediant, and Cisco IC Port Maps and Data Flow Diagrams 17

18 Media Streaming Server **See gateway/telephone provider documents to determine RTP ports** SIP TCP/UDP 6060 / TLS 6061 /WAN Workstation - Client and Soft Phone RTP Dynamic /WAN** RTP Dynamic /WAN** (Notifier) TCP SSL 5597 / TCP 2633 /WAN SIP TCP/UDP 6060 / TLS 6061 /WAN MRCP TCP 8104 / TLS 8105 /WAN Media Streaming Server IMAP TCP 143 or TLS 993 /WAN IMS TCP 445 and 139 /WAN Server IC Port Maps and Data Flow Diagrams 18

19 Dialer (DialerTranServer) TCP 8122 /WAN (Notifier) TCP SSL 5597 /WAN (Notifier) TCP 2633 /WAN (Session Manager ION) TLS 8019, 8109 /WAN (DialerTranServer) TCP 8122 /WAN (Notifier) TCP 2633 /WAN (Notifier) TCP SSL 5597 /WAN (Session Manager Switchover) TCP 3952 /WAN (Session Manager Switchover Backup) TCP 3633 /WAN Central Campaign Server (CCS) Workstations - Client and Scripter Client with Outbound Dialing Server (ODS) Oracle SQL TCP 1521 Oracle SQL Server Microsoft SQL TCP 1433 Microsoft SQL Server IC Port Maps and Data Flow Diagrams 19

20 Web Tools HTTP TCP 80 /WAN HTTPS TCP 443 /WAN HTTP TCP 8114 /WAN HTTPS TCP 3508 /WAN HTTP Browser IIS Web Server / Web Services IC Port Maps and Data Flow Diagrams 20

21 Monitoring and Management (Switchover) TCP 3633 (Notifier) TCP SSL 5597 / TCP 2633 /WAN Media Servers/ SIP Proxy SNMP UDP 161, 162 /WAN ICMP Echo Request/Reply /WAN Monitor Server SNMP UDP 161, 162 /WAN ICMP Echo Request/Reply /WAN Mediant Gateways Primary CIC Server Backup CIC Server Remote Content Servers Media Servers/ SIP Proxy HTTP TCP 80 /WAN HTTPS TCP 443 /WAN HTTPS TCP 8443 /WAN HTTPS TCP 343 /WAN HTTPS TCP 4433 /WAN HP ILO TCP 433 /WAN HP ILO TCP 433 /WAN RDP TCP 3389 /WAN Remote Content Servers Internal Network All Servers HTTPS TCP 443 /WAN Mediant Gateways IC Port Maps and Data Flow Diagrams 21

22 Speech Recognition HTTP TCP 8086 /WAN Client Web Browser RTP Dynamic /WAN RTP Dynamic /WAN Loquendo ASR Server (Notifier) TCP SSL 5597 / TCP 2633 /WAN CIC Server IP Phone HTTP TCP 8100 /WAN Client Web Browser RTP Dynamic /WAN RTP Dynamic /WAN Nuance Recognizer Server (Notifier) TCP SSL 5597 / TCP 2633 /WAN CIC Server IP Phone HTTP TCP 8120 /WAN Client Web Browser RTP Dynamic /WAN RTP Dynamic /WAN ASR Server (Notifier) TCP SSL 5597 / TCP 2633 /WAN CIC Server IP Phone IC Port Maps and Data Flow Diagrams 22

23 Text-To-Speech using Media Resource Control Protocol (MRCP) SIP TCP/UDP 5060 / TLS TCP 5061 /WAN IP Phone CIC Server MRCP TCP/UDP 6075 / TLS TCP 6076 /WAN (Notifier) TCP SSL 5597 / TCP 2633 /WAN HTTP TCP 8088 or HTTPS TCP 8089 /WAN MRCP Server (Nuance) RTP Dynamic /WAN RTP Dynamic /- /WAN for 600 TTS ports Text-To-Speech using Speech Application Program Interface (SAPI) IP Phone SIP TCP/UDP 8060 and TCP/UDP 5060 /WAN CIC Server with SAPI TTS RTP Dynamic /WAN (Notifier) TCP SSL 5597 / TCP 2633 /WAN HTTP TCP 8088 or HTTPS TCP 8089 /WAN RTP Dynamic /WAN IC Port Maps and Data Flow Diagrams 23

24 Mobilizer MongoDB Service ( Web Tools) HTTPS TCP 3508 / HTTP TCP 8114 (Click to Call) HTTPS TCP 8109 / HTTP TCP 8108 HTTP TCP ( Web Tools) HTTPS TCP 3508 / HTTP TCP 8114 HTTP TCP 80 /WAN Mobile Device HTTPS TCP 443 /WAN Front End Server HTTP TCP 80 HTTPS TCP 443 CIC XMPP Bridge Service Apple Cloud Messaging HTTP TCP 80 HTTPS TCP 443 Listener Port 5275 HTTP TCP 2195/2196 HTTP TCP 80 HTTPS TCP 443 Google Cloud Messaging HTTP TCP 5228/5229/5230 Mobilizer Push Server Mobilizer XMPP Service Listener Port 5275 Client SSL XMPP TCP 5222 OpenFire XMPP Server IC Port Maps and Data Flow Diagrams 24

25 Change Log Date April 2, 2014 April 2, 2014 April 2, 2014 April 2, 2014 April 2, 2014 April 2, 2014 April 2, 2014 October 25, 2013 October 25, 2013 October 25, 2013 October 25, 2013 October 25, 2013 October 25, 2013 October 25, 2013 Change SIP Communication Added SIP Bridge with port identifier HTTP TCP 8078 or HTTPS TCP 8079 /WAN. Changed the name of Polycom IP Phone/ISS to IP Phone throughout the document. Monitoring and Management Changed the name of Screen Recorder Servers to Remote Content Servers. Replaced the Exchange and Active Directory diagram with the Mail Server Integration diagram. Added User Datagram Protocol Transport Layer (UDPTL) to RTP connection between gateways and devices. Client Operations Administrator Added port Notifier TCP/UDP 3952 /WAN connection between Administrator and. Added Acronyms for File Based Mail Connector (FBMC), Integrated Keyboard Video Mouse (IVKM), Integrated Port Management Interface (IPMI), Speech Recognition (ISR), Messaging Application Programming Interface (MAPI), Notes Remote Procedure Call (NRPC), Remote Management and Control Protocol (RMCP), User Datagram Protocol Transport Layer (UDPTL), and Virtual Network Computing (VNC). Added diagrams for Data Flow: Reports and Data Flow: Scheduled Reports. Added a diagram for Conference (ICON). Added a diagram for Dialer. Added diagrams for Text-To-Speech using Media Resource Control Protocol (MRCP) and Text-To-Speech using Speech Application Program Interface (SAPI). Added Acronyms for Conference (ICON), Lightweight Directory Services (LDS), Public Switched Telephone Network (PSTN), Speech Application Programming Interface (SAPI), and Text-to- Speech (TTS). Added a note to the Default Web Interfaces diagram: Edge port numbers cannot be changed. Moved Update diagram from Monitoring and Management to Client Operations. Added connections from to and changed port numbers. IC Port Maps and Data Flow Diagrams 25

26 Date October 25, 2013 October 25, 2013 October 25, 2013 October 25, 2013 October 25, 2013 Change Client Operations Center Business Manager Port 8106 between Workstation and must remain open whether or not IRRCS is in use. Web Portal (IWP) and Marquee Removed Notifier ports 5597 and 2633, and added LDS TCP 389 /WAN between IWP and Marquee Server and the. s / SIP Proxy / IRRCS Operations Added port and protocol TLS 8103 between and. Media Streaming Server Added the port and protocol TLS 6061 between Client Workstation and and the Media Streaming Server and. Speech Recognition Loquendo Speech Recognition: added RTP Dynamic port range between and Loquendo ASR Server. Nuance Speech Recognition: added RTP Dynamic port range between and Nuance Recognizer Server. MRCP Speech Recognition: added RTP Dynamic port range between and ASR Server. IC Port Maps and Data Flow Diagrams 26