Port Utilization in Unified CVP
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- Tracey Underwood
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1 Utilization in Unified CVP Utilization Table Columns, page 1 Unified CVP Utilization, page 2 Utilization Table Columns The columns in the port utilization tables in this document describe the following: A value representing the server or application and where applicable, the open or proprietary application protocol. An identifier for the TCP or UDP port that the server or application is listening on, along with the IP address for incoming connection requests when acting as a server. Device The remote application or device making a connection to the server or service specified by the protocol; or listening on the remote protocol and port. The identifier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server. The direction that traffic flows through the port: Inbound, Bidirectional, Outbound. Note The operating system dynamically assigns the source port that the local application or service uses to connect to the destination port of a remote device. In most cases, this port is assigned randomly above TCP/UDP Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 1
2 Unified CVP Utilization Utilization in Unified CVP Unified CVP Utilization Table 1: Cisco Unified Customer Voice al Utilization Device and TCP Sub to phone Call Server JMX 2098 JConsole JMX access by JConsole into Call Server CVP Messaging Layer TCP (First available) CVP Subsystem CVP Message Bus communications 7960-CUVA Video UDP CUVA Cisco 7960-CUVA Video Phone CVP SIP Subsystem, SIP Proxy Server, Gateway, Unified CM: SIP (Session Initiation UDP 5060 TCP 5060 SIP endpoints Listen port for incoming SIP requests. is configurable. VXML Server: HTTP TCP 7000 IOS VXML gateways VXML over HTTP. Calls/sessions answered on port 7000 by HTTP server which relays request to WAS on local system port VXML Server: HTTPS TCP 7443 IOS VXML gateways VXML over HTTPS. Calls/sessions answered on port 7443 by HTTPS server. VXML Server with Tomcat TCP 7005 TCP 7009 restricted to local access only AJP/1.3 Connector VXML Server JMX TCP 9696 JConsole JMX access by JConsole into VXML Server VXML Server TCP Local VXML Server Administration Scripts restricted to local access only HTTP TCP 8000 VXML over HTTP HTTPS TCP 8443 VXML over HTTPS 2 Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1)
3 Utilization in Unified CVP Unified CVP Utilization Device and HTTP TCP 8005 HTTP Admin TCP 8008 WAS and HTTP Server communicate with each other through HTTP Admin on port : HTTP TCP 9000 Web Browser Web based interface for configuring CVP components : HTTPS TCP 9443 Web Browser Web based interface for configuring CVP components with SSL TCP 9005 restricted to local access only TCP 9009 AJP/1.3 Connector TCP 1529 restricted to local access only CVP Resource Manager FTP Server TCP 21 Content Services Switch Only opened by Resource Manager residing on the same machine as the CVP Resource Manager TCP 2099 JMX communication from OPSConsole to CVP Resource Manager on remote device CVP Resource Manager Java Service Wrapper TCP (first available) JVM instance launched by wrapper CVP Resource Manager Service Wrapper will no longer accept connections after the first JVM instance is connected. MRCP V1 (RTSP) TCP 554 VXML gateway MRCP session between gateway voice browser and MRCP server. This is the signaling path; the media path uses RTP. Also, Helix streaming audio/ ASR/TTS (MRCP/RTSP) MCRP V2 (SIP) TCP 5060 VXML gateway MRCP session between gateway voice browser and MRCP server. This is the signaling path; the media path uses RTP. Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 3
4 Unified CVP Utilization Utilization in Unified CVP Device and RTP/RTCP UDP UDP Voice Media RTP is typically assigned an EVEN number port and the RTCP is typically the next higher port number. CVP SNMP SubAgent UDP 5517, 5519, 5521, 5523, 5525, 5527, 5529, 5531, 5533, 5535, 5537, 5539, 5541, 5543, 5545, 5547, 5549, 5551, 5553, 5555 CVP SNMP subsystem CVP SNMP SubAgent services local requests from CVP SNMP subsystem CVP SNMP subsystem UDP 5516, 5518, 5520, 5522, 5524, 5526, 5528, 5530, 5532, 5534, 5536, 5538, 5540, 5542, 5544, 5546, 5548, 5550, 5552, 5554 CVP SNMP SubAgent CVP SNMP subsystem services local requests from CVP SNMP SubAgent CVP ICM Subsystem TCP 5000 IPCC Enterprise VRU CTI (ICM/IVR message interface) Between CVP ICM Subsystem (Call Server) and Unified CCE/ICM VRU PG. is configurable. Web Server: HTTP TCP 80 Voice browsers fetches media and "External VXML" files from media server. is configurable Web Server: HTTPS TCP 443 Voice browsers fetches media and "External VXML" files from media server. is configurable IBM Informix TCP 1526 CVP Reporting Subsystem Database Connection IBM Informix Storage Manager TCP TCP 111 IBM Informix Storage Manager Services IBM WAS Console TCP 9043, Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1)
5 Utilization in Unified CVP Unified CVP Utilization Device and CVP Web Services Manager: HTTP TCP 8101, 8110, 8111 TCP 10001, Unified System CLI, Diagnostic al, Custom Agent Desktop REST Web Services The TCP and OAMP ports are used for transferring data related to the configuration and administration of VXML Server and Call Server. Table 2: Network Management and Administration Device SNMP Master Agent UDP 161 SNMP Management SNMP Master Agent listens for requests from remote SNMP management application and sends responses via UDP port 161. SNMP Master Agent TCP 7161 Local SNMP subagents SNMP Master Agent listens for TCP connections from local SNMP subagents. SNMP Trap UDP 162 SNMP Master Agent SNMP Master Agent sends SNMP traps to SNMP management application. Syslog UDP 514 Syslog protocol provides a transport to allow a machine to send event notification messages across IP network to event message collectors. is configurable. SSH TCP for those who use SSH instead of telnet on AIX. Telnet TCP 23 RDP (TerminalServices) TCP 3389 pcanywhere TCP 5631 UDP 5632 Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 5
6 Unified CVP Utilization Utilization in Unified CVP Device VNC TCP 5900 TCP 5800 Table 3: Windows Authentication and Administration s Device RPC TCP 135 NetBIOS Session TCP 139 NetBIOS NameResolution TCP 137 UDP 137 NetBIOS Netlogon/Browsing UDP 138 SMB TCP 445 Microsoft CIFS UDP 445 DNS TCP 53 UDP 53 NTP UDP 123 Note For more information on Windows authentication and remote administration ports, see: Service overview and network port requirements for the Windows Server system (Microsoft Knowledge Base Article Q832017). 6 Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1)
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