Cisco Service Level Agreement Manager

Transcription

1 SPECTRUM Enterprise Manager Device Management Titlepae Cisco Service Level Agreement Manager Supports Management Module SM-CIS1013

2 Notice Aprisma Management Technologies, Inc. (Aprisma), reserves the right to make changes in specifications and other information contained in this document without prior notice. The reader should in all cases consult Aprisma to determine whether any such changes have been made. The hardware, firmware, or software described in this manual is subject to change without notice. IN NO EVENT SHALL APRISMA, ITS EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO LOST PROFITS) ARISING OUT OF OR RELATED TO THIS MANUAL OR THE INFORMATION CONTAINED IN IT, EVEN IF APRISMA HAS BEEN ADVISED OF, KNOWN, OR SHOULD HAVE KNOWN, THE POSSIBILITY OF SUCH DAMAGES. Copyright April 2001 by Aprisma Management Technologies. All rights reserved. Printed in the United States of America. Order Number: Aprisma Management Technologies, Inc. 121 Technology Drive Durham NH SPECTRUM, thespectrum IMT/VNM logo, DCM, IMT, andvnm are registered trademarks, and SpectroGRAPH, SpectroSERVER, Inductive Modeling Technology, Device Communications Manager, andvirtual Network Machine are trademarks of Aprisma or its affiliates. Ethernet is a trademark of Xerox Corporation. Virus Disclaimer Aprisma makes no representations or warranties to the effect that the Licensed Software is virus-free. Aprisma has tested its software with current virus checking technologies. However, because no anti-virus system is 100% reliable, we strongly caution you to write protect and then verify that the Licensed Software, prior to installing it, is virus-free with an anti-virus system in which you have confidence. Restricted Rights Notice (Applicable to licenses to the United States Government only.) 1. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS Aprisma Management Technologies, Inc. 121 Technology Drive Durham NH (a) This computer software is submitted with restricted rights. It may not be used, reproduced, or disclosed by the Government except as provided in paragraph (b) of this Notice or as otherwise expressly stated in the contract. (b) This computer software may be: (1) Used or copied for use in or with the computer or computers for which it was acquired, including use at any Government installation to which such computer or computers may be transferred; (2) Used or copied for use in a backup computer if any computer for which it was acquired is inoperative; (3) Reproduced for archival or backup purposes; (4) Modified, adapted, or combined with other computer software, provided that the modified, combined, or adapted portions of the derivative software incorporating restricted computer software are made subject to the same restricted rights; (5) Disclosed to and reproduced for use by support service contractors in accordance with subparagraphs (b) (1) through (4) of this clause, provided the Government makes such disclosure or reproduction subject to these restricted rights; and (6) Used or copied for use in or transferred to a replacement computer. (c) Notwithstanding the foregoing, if this computer software is published copyrighted computer software, it is licensed to the Government, without disclosure prohibitions, with the minimum rights set forth in paragraph (b) of this clause. (d) Any other rights or limitations regarding the use, duplication, or disclosure of this computer software are to be expressly stated in, or incorporated in, the contract. (e) This Notice shall be marked on any reproduction of this computer software, in wholeorinpart. SPECTRUM Enterprise Manager Page3 Cisco Service Level Agreement Manager

3 Contents INTRODUCTION 5 Purpose and Scope...5 Required Reading...5 Supported Software Model...6 The SPECTRUM Model...6 SLC LIST VIEW 7 Service Level Contract View...8 DNS Metric View...8 UDP Metric View...9 HTTP Metric View...10 ICMP Metric View...12 VOIP Metric View...13 MODEL INFORMATION VIEW 15 INDEX 16 SPECTRUM Enterprise Manager Page4 Cisco Service Level Agreement Manager

4 Introduction This section introduces the SPECTRUM Device Management documentation for the Cisco Service Level Agreement Manager (SLAM). This introduction contains the following topics: Purpose and Scope Required Reading Supported Software Model (Page 6) The SPECTRUM Model (Page 6) Purpose and Scope Use this document as a guide for interfacing the Cisco SLAM devices described on Page 6 with SPECTRUM management module SM-CIS1013. This document describes the icons, menus, and views that enable you to remotely monitor, configure, and troubleshoot Cisco SLAM devices through software models in your SPECTRUM database. Information specific to SM-CIS1013 is what is primarily included in this document. For general information about device management using SPECTRUM and explanations of SPECTRUM functionality and navigation techniques, refer to the topics listed under Required Reading. Required Reading To use this documentation effectively, you must be familiar with the information covered by the other SPECTRUM online documents listed below. Getting Started with SPECTRUM for Operators Getting Started with SPECTRUM for Administrators How to Manage Your Network with SPECTRUM SPECTRUM Views SPECTRUM Menus SPECTRUM Icons SPECTRUM Software Release Notice SPECTRUM Enterprise Manager Page5 Cisco Service Level Agreement Manager

5 Introduction Supported Software Model SPECTRUM management module SM-CIS1013 currently lets you model the Cisco SLAM. This software appliciation allows you to access the services and features of the Cisco Service Level Agreement Manager (SLAM) through a Cisco written XML (Extensible Markup Language) interface. Supported Software Model The SPECTRUM Model The model type for the Cisco SLAM devices is CiscoSLM. Modeling results in the creation of Device icons that represent the device inside of SPECTRUM. As Figure 1 shows, the appearance of the Device icon. Figure 1: Device Icon Model Name ADeviceiconappearsinThe Topology CiscoSLM SPECTRUM Enterprise Manager Page6 Cisco Service Level Agreement Manager

6 SLC List View This section provides a brief description of the SLC List view. Access: From the Icon Subviews menu for the Device icon, select SLC List. The Service Level Contract List view (SLC) provides specific information on each of the service contract agreements. Figure 2 displays an example of the SLC List view. This view provides the following information: Index A number assigned to each service contract. Name The name of each service contract. Double-click an entry in this column to launch the SLC Contract view. Last Modified Time The last time a service contract was modified. Figure 2: Cisco SLAM SLC View File View Tools Bookmarks Model Name Sort Find Update Index SpectroGRAPH: Model Name Help CISCO SLAM SLC VIEW Network Address Print SLC List Name Last Time Modified Model Name of type CiscoSLM of Landscape node: Primary SPECTRUM Enterprise Manager Page7 Cisco Service Level Agreement Manager

7 SLC List View Service Level Contract View Service Level Contract View Access: From the SLC List view double-click any entry in the Name field. This view contains the following information. SLA Handle The number of the Service Level Agreement associated with the SLC. Name The name of the Service Level Agreement. Last Modified Time the ddmmyy that this field was updated. Apply Times The days of the week and time that the SLA apply. For Example, you can have the SLA apply Monday through Friday 9:00 a.m. to 5:00 p.m.. Each entry in the name field will launch one of these five views: DNS Metric View (Page 8) UDP Metric View (Page 9) HTTP Metric View (Page 10) ICMP Metric View (Page 12) VOIP Metric View (Page 13) These views are described in the rest of this section. DNS Metric View Access: Double-click any entry in the Name field of the Service Level Contract View. The DNS Metric measures the response time of a DNS server. A DNS request is sent from the SAA device to a specific DNS server to resolve the user specified IP address. This view provides the following information. Metric Values Sampling Interval An interval that a DNS probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. The default is 5 minutes. Test IP Address The address to use in the DNS reverse name lookup test. If not included, the address of the SLM server host will be used. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number SPECTRUM Enterprise Manager Page8 Cisco Service Level Agreement Manager

8 SLC List View Service Level Contract View Daily Availability day. The number should be a floating point Monthly Availability month. The number should be a floating point Device Spec. List Source Device This is the SAA compatible device that will send a DNS probe to the DNSserver. The DNSource Device must already be in existence in the RME inventory database and supported by the SAA. Target device The domain name of the DNS server to test. Create Time The time the server pair was add to the Service Level Agreement. The SLM will fill in the field. This field helps the reporting framework know how much historical data is available. UDP Metric View Access: Double-click on any entry in the Name field for the Service Level Contract View. This metric is primarily used to measure the UDP latency between two devices. It differs from the ICMP Metric in that is using the UDP Protocol rather than IP. In addition to latency, this metric allows users to monitor availability, MTBF, and MTTR of the path between two devices. This view contains the following information. Metric Values Sampling Interval An interval that an UDP probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. The default is 5 minutes. Payload Size The number of bytes to include in the data section of the UDP packet. This must be between 28 and 1500 octets. The default is 64. Type of Service (TOS) The type of Service value for the UDP probe packet. This can be a number from 0 to 63. The default is 0. SPECTRUM Enterprise Manager Page9 Cisco Service Level Agreement Manager

9 SLC List View Service Level Contract View UDP Port The port number on the target device to which the packets will be sent. The default is 7. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number Daily Availability day. The number should be a floating point Monthly Availability month. The number should be a floating point Device Spec. List Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Device The fully qualified domain name of the target device. Create Time The time the server pair was add to the Service Level Agreement. The SLM will fill in the field. This field helps the reporting framework know how much historical data is available. HTTP Metric View Access: Double-click any entry in the Name field for the Service Level Contract View. The HTTP Metric is used to measure the response time of the web server. An HTTP request is sent from the SAA device to a specified web server to retrieve a user specific response time, the is metric allows the user to monitor availability of the web server. This view contains the following information. Metric Values Sampling Interval An interval that an HTTP probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. The default is 5 minutes. SPECTRUM Enterprise Manager Page10 Cisco Service Level Agreement Manager

10 SLC List View Service Level Contract View Proxy Server The hostname of the proxy server to be used for the target device. If the element is blank, then no proxy server is used. Name Server The name of the server that the SAA source device should use to resolve the HTTP server s hostname. If this field is blank, then no proxy server is used. Type of Service (TOS) The type of Service value for the HTTP probe packet. This can be a number from 0 to 63. The default is 0. Cache Enabled Defines whether the HTTP Server should use its cache. Possible values are True or False. The default is False. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number Daily Availability day. The number should be a floating point Monthly Availability month. The number should be a floating point Device Spec. List Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Device The domain name of the HTTP server to test. Create Time The time the server pair was add to the Service Level Agreement. The SLM will fill in the field. This field helps the reporting framework to know how much historical data is available. SPECTRUM Enterprise Manager Page11 Cisco Service Level Agreement Manager

11 SLC List View Service Level Contract View ICMP Metric View Access: Double-click any entry in the Name field for the Service Level Contract view. The metric is used to define the source and destination of devices with ICMP. This view contains the following information. Metric Values Type of Service (TOS) The type of Service value for the ICMP probe packet. This can be a number from 0 to 63. The default is 0. Sampling Interval An interval that an ICMP probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. Payload Size The number of bytes to include in the data section of the ICMP packet. This must be between 28 and 1500 octets. The default is 64. Avg. Hourly Latency The threshold value for the average hourly latency. The number should be a whole number Avg. Daily Latency The threshold value for the average daily latency. The number should be a whole number Daily Availability day. The number should be a floating point Monthly Availability month. The number should be a floating point Device Spec. List Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Date The fully qualified domain name of the target device server. Create Time The time the server pair was add to the Service Level Agreement. The SLM will fill in this field. SPECTRUM Enterprise Manager Page12 Cisco Service Level Agreement Manager

12 SLC List View Service Level Contract View VOIP Metric View Access: Double-click any entry in the Name field for the Service Level Contract View. This metric is used to measure the jitter between two SAA devices. This view contains the following information. Metric Values Sampling Interval An interval that the jitter probe should be sent in minutes. Allowed values are: 1,5,10,15, or 30 minutes. Inter-Packet Interval The time in milliseconds between each packet (thhis is called Inter-Packet Delay in GUI). This value must be between 1 and 6000 milliseconds. The default is 20 milliseconds. Packets Per Sample The number of packets to send each interval. The default is 10 packets. Type of Service (TOS) The type of Service value for the VOIP probe packet. This can be a number from 0 to 63. Source Port The port number to send the packets out of on the Source Device. This not be a well-known port. The typical address range shown is The default is Target Port The port number to send the packets to on the Target Device. This not be a well-known port. The typical address range used by SLM is The default is Payload Size The size of the data portion of each packet (in octets). This must be between 16 and The default is 64. Enable Control Allows the SAA control packets to enable the desired listening port on the target SAA device. If the port has already been enabled via the SAA control, this is not required. The default is True. Jitter The threshold for positive and (absolute) negative jitter in milliseconds. The default is 75 milliseconds. This is a positive integer. Packet Loss Maximum packet loss as a percentage of traffic, averaged over an hour. The default value is 2.50%. The number should be a floating point number like 1.9 or The valid range is 0.00 to SPECTRUM Enterprise Manager Page13 Cisco Service Level Agreement Manager

13 SLC List View Service Level Contract View Round Trip Latency The threshold value of the average hourly latency. The number should be a whole number (e.g 60, 1000). Device Spec. List Source Device This is the SAA compatible device that will send a probe to the server. The device must already be in existence in the RME inventory database and supported by the SAA. Target Device The fully qualified domain name of the target device. Create Time The time the server pair was add to the Service Level Agreement. The SLM will fill in the field. SPECTRUM Enterprise Manager Page14 Cisco Service Level Agreement Manager

14 Model Information View This section provides a brief overview of the Model Information view. This view displays administrative information about the device and its applications and lets you set thresholds and alarm severity for the device. Figure 3 shows a sample Model Information view. The layout of this view is the same for all model types in SPECTRUM but some information will vary depending on the model it defines. Refer to the SPECTRUM Views documentation for a complete description of this view. Model Name Contact Description Location Figure 3: Model Information View SpectroGRAPH: Model Name File View Tools Bookmarks Model Information View Network Address Primary Application System Up Time Manufacturer Device Type Serial Number Help General Information MM Name MM Part Number MM Version Number Model Type Model Creation Time Model Created By Model State Security String Condition Condition Value Contact Status Lost Child Count type Model Type of Landscape: Primary SPECTRUM Enterprise Manager Page15 Cisco Service Level Agreement Manager

15 Index D Documentation 5 T Trademarks 3 H Hardware 6 I Icons Device 6 M Model Information 15 Types of 6 R Restricted Rights Notice 3 SPECTRUM Enterprise Manager Page16 Cisco Service Level Agreement Manager