Analog Trunk to Ring Over Page.3. Ring Over Page Overflow to VM..4. Transferring call to Ring Over Page...4. Answering Ring Over Page call...
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1 Page 1 of 6 Ring Over Page Ring over page is provided on the IPKII via the RCA port on the side of the cabinet or via RCA ports on PGD adapters. On the SV8100 the Ring Over Page is via CN9 (Page) port on the front of the CP00 as well as PGD adapters. Ring Over Page can be activated by an incoming DID call, regular analog trunk call, or even by transferring a call. The call can then be answered from assigned ringing stations or via access code from non-ringing stations. If not answered the call can overflow to the voice mail. The following are programming assignments for different types Ring Over Page scenarios. DID to Ring Over Page..2 Analog Trunk to Ring Over Page.3 Ring Over Page Overflow to VM..4 Transferring call to Ring Over Page...4 Answering Ring Over Page call...4 Trouble Shooting 5 Page 1 of 6 APT 1.0
2 Page 2 of 6 DID to Ring Over Page First assign the Transfer to Ring Group an available access code that matches a service code in the numbering plan. Create a virtual in CM or take an existing virtual extension and forward it to the access code previously assigned. Using regular DID translation to point the incoming DID number to the virtual listed above. Note: Alternatively the Target Number can be left blank and Transfer Target 1 assigned a Ring Group number. This will also initiate the Ring Over Page as well as regular trunk ringing to any station in the assigned Target 1 Ring Group (CM for station to Ring Group assignments). Page 2 of 6 APT 1.0
3 Page 3 of 6 Enable the Ring Over Page on a trunk by trunk basis for the modes it is required to ring for the incoming DID calls.` In this example the Speaker 9 (audio out of side of cabinet or front of CP00) will supply ringing tone to an external amplifier or PA system on incoming calls to DID Speaker 9 is the built in page port on the IPKII and SV8100. Other external outputs are also available (Speaker 1~8) via PGD adapters. NOTE: Stations in the same Ring Group (22-04) as the Ring Group the trunks are assigned (22-05) will also ring. Analog Trunk to Ring Over Page The analog trunk must be set to Normal to allow Ring Over Page for the incoming call. Typically a customer will have an attendant answer during the day mode with the trunk DIL d to a station and Ring Over Page in the night mode only. Go to CM and make sure trunks are checked for Ring Over Page in the Mode you want this feature to work. Speaker 9 is the built in page port on the IPKII and SV8100. Other external outputs are also available (Speaker 1~8) via PGD adapters. Page 3 of 6 APT 1.0
4 Page 4 of 6 Overflow to VM If the incoming call, or transferred call, needs to overflow to VM, set CM to 102 and the call will go to the main greeting of VM after the timer set in CM Calls will also follow this timer if they are transferred to Ring Over Page as described below. NOTE: As 102 is the destination the call cannot be directed to a specific mailbox unless you are using trunk mapping in the VM. Transferring call to Ring Over Page In some cases the user may wish the call be transferred to the Ring Over Page. This is done by simply transferring to the access code in CM E.g. This is often used by companies that allow a dialing choice from auto attendant to ring into the factory or entire office area during, or after hours, when no receptionist answering position is available. Answering the Ring Over Page Call By operation the Ring Over Page feature is controlled by the Ring Group assigned to the incoming trunk in CM All trunks by default in the SV8100/IPKII are in Ring Group 1 in all modes.. Any station assigned to the same Ring Group as the trunk will ring the same time the Ring Over Page is heard. To answer the call, simply lift the handset. Alternatively you may place a Virtual extension in the Ring Group and place that Virtual on a number of stations. This will help the user identify the Ring Over Page call by the flashing virtual key. Page 4 of 6 APT 1.0
5 Page 5 of 6 Answering from Non-Ringing Station If the station is not in the same Ring Group as the trunk, and wants to answer the Ring Over Page call, you must assign the Trunk Route (CM 14-06) to the station as follows. Note: This example shows stations 101~104 who are not in the same Ring Group as the incoming trunks. To answer the Ring Over Page call in Mode 2 only, the trunk route (step 1), of the incoming trunk, is assigned to the station (step 2). STEP 2. STEP 1. Trunk Group (CM 14-05) of the incoming Ring Over Page call must be assigned to one of the Priority Order s of the Route Table assigned to the station in CM Answer the call by dialing the Universal Answer code (Default #0). If necessary this access code can be changed in CM For a non-ringing phone to automatically answer the Ring Over Page call, without dialing a code, (lift the handset or press Speaker) assign the following for the station COS (assign COS to station in CM 20-06). Page 5 of 6 APT 1.0
6 Page 6 of 6 Trouble Shooting Issue: Cannot hear Ring Over Page to the speakers. Solution: First confirm programming as specified in the directions. If using the built in page port make sure Speaker 9 is assigned in CM and not Speaker 1. Connect a small computer speaker to the page port on the SV8100 or using a but set in monitor mode, remove the connection to the page amplifier and connect to the but set and monitor for the ring during the incoming call. Turn up the amplifier. Confirm CM is set to either a 0 or a 1 to allow the built in PAGE port (Speaker 9 via CN9) on the SV8100 to function. Issue: Cannot tell if ringing station is the Ring Over Page call or regular call to the station. Solution: Create a Virtual extension in CM and assign it, with ringing, to keys on the station sets. In CM remove the stations and assign the virtual only. Ring Over Page calls will ring and flash the Virtual key while regular trunk calls to the station will not. Issue: I want the user to be able to answer the Ring Over Page but I don t want users to access the trunks for outgoing access. Solution: To allow the user to answer the incoming Ring Over Page call, CM must be assigned allowing the user the possibility of calling out on the trunk route used for the incoming Ring Over Page calls. To prevent this create an Access Map in CM (Do not use Access Map 1) and set all the Ring Over Page trunks to Incoming access and when trunk on hold. Then assign this Access Map to the stations you wish to restrict the outgoing access to using CM Page 6 of 6 APT 1.0
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