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1 EMC Documentum PDF Annotation Services Version 6 Deployment Guide EMC Corporation Corporate Headquarters: Hopkinton, MA

2 Copyright EMC Corporation. All rights reserved. Published August 2007 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up to date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners.

3 Table of Contents Preface... 5 Chapter 1 About PDF Annotation Services... 7 How PDF Annotation Services works... 7 Configure Adobe LiveCycle Reader Extensions 7 with PDF Annotation Services... 8 Chapter 2 Planning for PDF Annotation Services Deployment About deployment Typical configuration Required software Chapter 3 Deploying the WAR file on the Application Server Deploying on BEA WebLogic Deploying on Windows with WebLogic Deploying on Solaris with WebLogic Deploying on IBM WebSphere Deploying on Apache Tomcat Chapter 4 Configuring PDF Annotation Services Configuring the repository Storing the application server location in the repository Full text indexing PDF Annotations Configuring Webtop Setting user preferences Testing Webtop Using PDF Annotation Services with Text Files Internationalization Chapter 5 Undeploying PDF Annotation Services Removing the configuration setting from webcomponent/app.xml Removing the adobe_comment_connector setting Chapter 6 Troubleshooting User unable to comment on PDF User unable to save comments User unable to log in EMC Documentum PDF Annotation Services Version 6 Deployment Guide 3

4 Preface This manual describes how to deploy and configure Documentum PDF Annotation Services, a product that allows end users of D6 Documentum client products to make annotations on PDF documents and store the annotations in a Documentum repository. Intended audience This manual is intended for administrators and other users who deploy and configure Documentum PDF Annotation Services. For information on using PDF Annotation Services from a client, refer to documentation for Documentum Webtop. Revision history The table lists the published versions of this document. Revision history Revision date August 2007 Description Initial release Related documentation This guide is designed to support those who deploy, configure, and use PDF Annotation Services. In addition to this manual, the following documentation for PDF Annotation Services includes: Web Development Kit and Webtop Deployment Guide You can go to the Documentation area of the EMC Powerlink website ( com) to download product documentation. To locate product EMC Documentum PDF Annotation Services Version 6 Deployment Guide 5

5 Preface documentation, select Support > Documentation and White Papers Library, and then select the product. 6 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

6 About PDF Annotation Services Chapter 1 Documentum PDF Annotation Services enables users of Documentum Webtop, or Documentum Compliance Manager (DCM) to use Adobe Acrobat to associate comments with PDF documents or documents with PDF rendition stored in a Documentum repository. PDF Annotation Services runs on an application server. Documentum recommends the application server be installed on a separate host from the Content Server. Note: Installing the application server and Content Server on the same host creates a security problem. Caution: PDF Annotation Services replaces the annotation plugin for annotating PDF documents. Once you configure a repository to use PDF Annotation Services, you can no longer read PDF annotations in that repository that were created using the annotation plugin.. How PDF Annotation Services works PDF Annotation Services serves comments stored in a Documentum repository to Documentum client applications and allows you to store comments in a Documentum repository. These comments are stored as objects of dm_notes and they are not merged with content. To associate comments with a PDF document in a repository, you can log in to the repository using a client program such as Documentum Webtop, navigate to the PDF document. A successful Webtop deployment is a prerequisite for PDF Annotation Services deployment. From Webtop, you can comment on a document by choosing File > View. When an end user application requests a document from the repository, the application checks whether the document is a PDF or has an associated PDF rendition. If the document is a PDF or has a PDF rendition, the application next determines whether the EMC Documentum PDF Annotation Services Version 6 Deployment Guide 7

7 About PDF Annotation Services repository is configured to use PDF Annotation Services. If yes, a browser session is started and Adobe Acrobat or Adobe Reader is launched in the browser window. Once the document is displayed in Adobe Acrobat or Adobe Reader, you can add comments to the document provided you at least have RELATE permission on the document. Once the comments are created, you can choose to save the comments to the repository by clicking Send and Receive comments button in Adobe Acrobat or Adobe Reader. The comments are stored in the Documentum repository in XFDF format. Note: PDF Annotation Services supports Adobe Acrobat 7, Adobe Acrobat 8, Adobe Reader 7 and Adobe Reader 8. You should configure Adobe LiveCycle Reader Extensions with PDF Annotation Services, before you can use Adobe Reader 7 or Adobe Reader 8 to annotate a PDF document or the PDF rendition of a document. The following section shows how to configure Adobe LiveCycle Reader Extensions with PDF Annotation Services, using Adobe Live Cycle Reader Extensions 7 as an example. Configure Adobe LiveCycle Reader Extensions 7 with PDF Annotation Services If the end users who participate in reviews are using Adobe Reader 7, then you should configure Adobe LiveCycle Reader Extensions 7 with PDF Annotation Services to enable users to read and add comments to the PDF document or the PDF rendition of a document. In order to do so, install and configure Adobe LiveCycle Reader Extensions 7. For more information on how to install and configure Adobe LiveCycle Reader Extensions, refer to its installation guide. Note: The special online commenting certificate for Adobe LiveCycle Reader Extension Services 7.0 needs to be obtained from EMC. If you have already obtained the license from Adobe, please contact EMC Technical Support to help you with the installation since the commenting license obtained from Adobe is not compatible with PDF Annotation Services. Once Adobe LiveCycle Reader Extensions is configured and running, configure PDF Annotation Services to recognize the Adobe LiveCycle Reader Extensions instance. You do so by modifying the review.properties file that comes with PDF Annotation Services. There are 4 properties related to Adobe LiveCycle Reader Extensions, as shown below: ares.server=<location of the Adobe LiveCycle Reader Extension for example, ares.username=<user name that can be used to login to Adobe LiveCycle Reader Extension> ares.password=<password for the user above> invokeares=true 8 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

8 About PDF Annotation Services If the end users are using Adobe Reader to participate in a review, you need to set invokeares to true This will enable PDF Annotation Services to invoke Adobe LiveCycle Reader Extensions. If none of the end users are using Adobe LiveCycle Reader Extensions to participate in reviews, then you should set invokeares to false Note: Invoking Adobe LiveCycle Reader Extensions takes extra time, so if end users are using Adobe Acrobat, then configure PDF Annotation Services not to invoke Adobe LiveCycle Reader Extensions. This will improve the performance. EMC Documentum PDF Annotation Services Version 6 Deployment Guide 9

9 Chapter 2 Planning for PDF Annotation Services Deployment This chapter describes the process and effects of deploying PDF Annotation Services. It describes the requirements for deploying or upgrading PDF Annotation Services on a host computer, and provides information to assist you in planning a PDF Annotation Services deployment. Before deploying PDF Annotation Services, ensure that you understand the concepts in this chapter. This chapter contains the following main sections: About deployment, page 11 Required software, page 12 For Webtop integration, PDF Annotation Service shall support Internet Explorer 6.0 and 7.0 on Windows. About deployment To deploy PDF Annotation Services, perform the following tasks: 1. Install and configure an application server see Release Notes for specific versions supported. 2. Deploy Webtop. Refer to the Web Development Kit and Webtop deployment guide for instructions. 3. Deploy PDF Annotation Services on the application server. 4. Configure repository where you use PDF Annotation Services. Modify the repository config object with the URI of the application server. 5. Modify Webtop configuration to use PDF Annotation Services. Note: A successful Webtop deployment is a prerequisite for PDF Annotation Services deployment. EMC Documentum PDF Annotation Services Version 6 Deployment Guide 11

10 Planning for PDF Annotation Services Deployment Typical configuration A typical configuration for PDF Annotation Services includes the following hosts: The Content Server host, where Content Server and a repository are installed. The repository s supporting database may be installed on the Content Server host or remotely. For repository installation information, refer to the Content Server Installation Guide. The application server host, where a supported application server, Webtop and PDF Annotation Services are deployed. Client hosts with Adobe products. Webtop should be configured with the comment connector. This is a prerequisite for Webtop to display the PDF rendition for commenting. An instance of PDF Annotation Services can serve multiple repositories, provided the provided the Webtop application s dfc.properties entries point to Connection Brokers for those repositories. The application server should be installed on a separate host from the Content Server. Installing the application server and Content Server on the same host creates a security problem. Required software You must have specific items of software to use PDF Annotation Services. The release notes specify the required versions. PDF Annotation Services requires the following software: A properly configured Documentum repository An application server Webtop (already configured and tested) Adobe Acrobat or Adobe Reader on the client machine AdobeCommentConnector.war file 12 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

11 Deploying the WAR file on the Application Server Chapter 3 Use these instructions to deploy the application, which is distributed as a WAR file. There are instructions for BEA WebLogic, IBM WebSphere, and Apache Tomcat: Note: PDF Annotation Services is deployed in the Webtop application and shares the Webtop DFC. Deploying on BEA WebLogic Use these instructions to deploy PDF Annotation Services on WebLogic. Separate instructions are provided for Windows and Solaris. Deploying on Windows with WebLogic To deploy on Windows with WebLogic: Use these instructions to deploy PDF Annotation Services on Windows with WebLogic 9.2 MP1. 1. Log in to the WebLogic host as the user who installed WebLogic. 2. Copy the AdobeCommentConnector.war file to some location in the machine (not inside the BEA home). 3. Create a folder named documentum. 4. Place the WAR file in the documentum folder. 5. Rename the WAR file to documentum.war. 6. Change dfc.properties. Replace it with the dfc.properties of Webtop. 7. Start the WebLogic Server Console. EMC Documentum PDF Annotation Services Version 6 Deployment Guide 13

12 Deploying the WAR file on the Application Server 8. Deploy the WAR file similar to the way in which Webtop is deployed. 9. Create four required folders on the host for temporary files. c:\manhattan\pdf c:\manhattan\comments c:\manhattan\logs c:\manhattan\archive These are the default locations. The locations can be changed if you also modify the review.properties file, which is located in the webapps\web INF\classes folder. 10. Modify the location of the above files in review.properties. Deploying on Solaris with WebLogic To deploy on Solaris with WebLogic: Use these instructions to deploy PDF Annotation Services on Solaris with Weblogic 9.2 MP1. 1. Log in to the WebLogic host as the user who installed WebLogic. 2. On Solaris, create a directory called /upload/documentum. For example, this might be /export/zinc2/weblogic/bea/user_projects/domains/ mydomain/ myserver/upload. 3. Copy the AdobeCommentConnector.war file to the WebLogic host. 4. Rename the file documentum.war. 5. On Solaris, copy the documentum.war file to the directory you created in step Expand the war file: jar xvf documentum.war 7. Optionally, delete the war file. After it is expanded, it is no longer required. 8. Create four required folders on the host for temporary files. /manhattan/pdf /manhattan/comments /manhattan/logs /manhattan/archive These are the default locations. The locations can be changed if you also modify the review.properties file, which is located in the webapps/documentum/web INF/classes folder. The application server must be restarted for the changes to take effect. 9. Make the /tmp/manhattan folder world writable with full permissions: chmod R a+w 14 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

13 Deploying the WAR file on the Application Server 10. Navigate to the webapps/documentum/web INF/classes directory and open the review.properties file in a text editor. 11. Add these lines: PDFDir=/manhattan/pdf ArchiveDir=/manhattan/archive CommentsDir=/manhattan/comments ReviewLogDir=/manhattan/logs 12. Change dfc.properties. Replace it with the dfc.properties of Webtop. 13. Start a Web browser and navigate to where host is the host on which PDF Annotation Services is deployed, and port is where weblogic app server is listed Ensure that PDF Annotation Services is running correctly. Deploying on IBM WebSphere Use these instructions to deploy PDF Annotation Services on IBM WebSphere. Separate instructions are provided for Windows and Solaris. To deploy on Windows with IBM WebSphere: Use these instructions if you are deploying PDF Annotation Services on Windows with IBM WebSphere Log in to the WebSphere host as the user who installed WebSphere. 2. Copy the file AdobeCommentConnector.war to the local drive. 3. Rename AdobeCommentConnector.war to documentum.war. 4. Deploy the WAR file. 5. Delete the WAR file. 6. Navigate to the InstalledApps/(servername)/documentum.ear/documentum.war/ WEB INF/classes in the WebSphere AppServer directory and open dfc.properties. 7. Replace the content with dfc.properties from Webtop. 8. Save the file. 9. Create four required folders on the host for temporary files: C:\manhattan\pdf C:\manhattan\comments C:\manhattan\logs C:\manhattan\archive EMC Documentum PDF Annotation Services Version 6 Deployment Guide 15

14 Deploying the WAR file on the Application Server To deploy on Solaris with IBM WebSphere: Use these instructions if you are deploying PDF Annotation Services on Solaris with IBM WebSphere Log in to the WebSphere host as the user who installed WebSphere. 2. Copy the file AdobeCommentConnector.war to the local drive. 3. Rename AdobeCommentConnector.war to documentum.war. 4. Deploy the WAR file. 5. Delete the WAR file. 6. Navigate to the InstalledApps/(servername)/documentum.ear/documentum.war/ WEB INF/classes in the WebSphere AppServer directory and open dfc.properties. 7. Replace the content with dfc.properties from Webtop. 8. Save the file. 9. Navigate to the installedapps/(servername)/documentum.ear/documentum. war/web INF/classes in the WebSphere AppServer directory and open the review.properties file in a text editor. 10. Add these lines: PDFDir=/manhattan/pdf ArchiveDir=/manhattan/archive CommentsDir=/manhattan/comments ReviewLogDir=/manhattan/logs 11. Save the file. 12. On Solaris, create four required folders on the host for temporary files: /manhattan/pdf /manhattan/comments /manhattan/logs /manhattan/archive Deploying on Apache Tomcat To deploy on Windows with Tomcat: Use these instructions to deploy PDF Annotation Services on Windows with Tomcat Log in to the Tomcat host as the user who installed Tomcat. 2. Shut down Tomcat. 3. Rename the WAR file to documentum.war 16 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

15 Deploying the WAR file on the Application Server 4. Copy the WAR file to the Program Files\Apache Group\Tomcat \webapps The WAR file expands automatically when the first request to the application is received by the application server. If the WAR file does not expand, unzip the file manually to the Program Files\Apache Group\Tomcat \webapps 5. Change dfc.properties. Replace it with the dfc.properties of Webtop. 6. Create four required folders on the host for temporary files. c:\manhattan\pdf c:\manhattan\comments c:\manhattan\logs C:\manhattan\archive These are the default locations. The locations can be changed if you also modify the review.properties file, which is located in the webapps\web INF\classes folder. 7. Modify the location of the above files in review.properties. Note: Direct deployment of documentum.war in Tomcat on UNIX will not work if temporary folders are configured incorrectly in review.properties. The WAR file must be expanded once and the review.properties has to be modified to configure the four folders: PDFDir, ArchiveDir, CommentsDir and ReviewLogDir with appropriate unix path. Restart the application server. To deploy on Solaris with Tomcat: Use these instructions to deploy PDF Annotation Services on Solaris with Tomcat Log in to the Tomcat host as the user who installed Tomcat. 2. Shut down Tomcat. 3. Copy the WAR file to the /Tomcat /webapps 4. Rename the WAR file to documentum.war 5. Navigate to /Tomcat /webapps/WEB INF/classes and open dfc.properties. 6. Change dfc.properties. Replace it with the dfc.properties of Webtop. 7. Deploy the WAR file. 8. Then delete the WAR file. 9. Navigate to /Tomcat /webapps/WEB INF/classes and open review.properties file. 10. Add these lines to review.properties PDFDir=/manhattan/pdf EMC Documentum PDF Annotation Services Version 6 Deployment Guide 17

16 Deploying the WAR file on the Application Server ArchiveDir=/manhattan/archive CommentsDir=/manhattan/comments ReviewLogDir=/manhattan/logs 11. Save review.properties 12. Create four required folders on the host for temporary files. /manhattan/pdf /manhattan/comments /manhattan/logs /manhattan/archive 13. Restart Tomcat. 18 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

17 Chapter 4 Configuring PDF Annotation Services This chapter provides instructions for configuring PDF Annotation Services. It contains the following main sections: Configuring the repository, page 19 Internationalization, page 23 Note: For configuring PDF Annotation Services, the local machine should have Adobe Acrobat 8 installed on it. Configuring the repository Use these instructions to configure a repository for storing comments and using PDF Annotation Services. Storing the application server location in the repository The location of the application server where PDF Annotation Services is running must be stored in the repository in order that comments can be served to end users. In repository version 5.3 and later, set the values of the app_server_uri and app_server_name attributes of the server config object. Set the value of app_server_name to adobe_comment_connector. Set the value of app_server_uri in the forma: where machine_name is the host for the application server and port_number is the port on the host machine at which the application server listens. Storing the application server location using IAPI 1. Start IAPI. 2. Connect to the repository as a Superuser or System Administrator. EMC Documentum PDF Annotation Services Version 6 Deployment Guide 19

18 Configuring PDF Annotation Services 3. Issue these commands: > retrieve,c,dm_server_config > append,c,l,app_server_name adobe_comment_connector > append,c,l,app_server_uri > save,c,l > reinit,c where machine_name is the host for the application server and port_number is the port on the host machine at which the application server listens. 4. If you are running a multi server configuration, repeat step 3 for each server config in the repository. 5. Log out and close IAPI. Storing the the application server location using Documentum Administrator 1. Log in to the repository through Documentum Administrator. 2. Navigate to Administration > Basic Configuration > Content server. 3. From the content pane, select the docbase name. 4. Go to View > Properties > Info. 5. Select the Appservers tab. 6. Click Add. 7. In the Name text field, type adobe_comment_connector. 8. In the uri text field, type 9. Click OK. 10. Log out of the repository. Full text indexing PDF Annotations Annotations made to a PDF document using PDF Annotation Services are not enabled for out of the box full text indexing for Context Server version 5.3 (including SP1 SP5) and 6. Use these instructions to enable full text indexing for Annotations made using PDF Annotation Services. 1. Log in to Content Server 5.3 or Content Server Start IAPI. 20 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

19 Configuring PDF Annotation Services 3. Issue these commands: > retrieve,c,dm_format where dos_extension='xfdf' > set,c,l,can_index > T > set,c,l,mime_type > text/xml > save,c,l 4. Log out and close IAPI. 5. If the Index Agent is running, then stop it and restart it. 6. Now, index the PDF Annotations as required. Configuring Webtop To make Webtop display the PDF rendition for commenting, you need to configure Webtop with the comment connector URI. This configuration is done in the <webcomponent/app.xml file on the application server where the Webtop is deployed. When you set the parameter in that file and restart the app server, Webtop will use Comment as the viewer for the documents. To configure the Webtop with the comment connector, you must first install the comment connector and configure the repository with the URI for the comment connector. Before you configure the comment connector, Webtop does not recognize the Comment Connector even when it is connected to a repository that is configured with the comment connector URI. In such cases, when you invoke FILE > VIEW in Webtop for a document with a PDF rendition will invoke the default application where you can add comments/notes. The following instructions describe how to configure the Webtop after setting up PDF Annotation Services: 1. In Webtop, modify app.xml in the /webcomponent directory using text editor. Add the following elements: <adobe_comment_connector> <server_url> <! where PDF Annotation Services URL should be a valid PAS URL. > <formats> </formats> </adobe_comment_connector> 2. Navigate to to refresh configurations in memory. EMC Documentum PDF Annotation Services Version 6 Deployment Guide 21

20 Configuring PDF Annotation Services Setting user preferences You must set preferences before using PDF Annotation Services. Even if PDF Annotation Services is configured through app.xml, server config and so on, you need to set the format preferences in Webtop. Only when you do this, you can see or add comments. If format preferences is not configured, then viewing the document would mean viewing the primary rendition of the document in its application, without any comments. Setting format preferences in Webtop Format preferences have to be set, once for: Each object type (if All Object Types option is not available in the dropdown) and for each primary format type (if All Format Types option is not available in the dropdown). Use these instructions to set format preferences in Webtop: 1. Log in to Webtop. 2. Click Preferences button in Webtop. 3. Go to Formats tab and then click Add. 4. Select dm_document from the object type dropdown. 5. Select Acrobat PDF in the Primary Format dropdown menu. 6. Select Comment in the Application for viewing dropdown. Note: The format preferences cannot be set when content transfer mode is set to http. The comment connector requires UCF content transfer mode. This is the default mode, specified in app.xml. Testing Webtop 1. Log in to a repository using Webtop. 2. Test by selecting File > View menu to add annotations to any PDF Documents or any documents with PDF renditions. 22 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

21 Configuring PDF Annotation Services Using PDF Annotation Services with Text Files With Documentum PDF Annotation Services, in order to enable annotations on text files, you must add the text file format to your WDK based application configuration, using the following procedure. 1. Open the following file in a text editor: Webtop/webcomponent/app.xml 2. Add the following line in the <formats> section: <format>txt</format> 3. Refresh the application server configurations in memory by navigating to Webtop/wdk/refresh.jsp. Internationalization This release of PDF Annotation Services is deployed with localization to French, Italian, German, Spanish, Japanese and Korean already implemented. In the webapps\documentum\web INF\classes folder on the application server host, there are files called AcrobatReviewConnector_xx.properties, where xx corresponds to the locale implemented by the file (for example, en for English). Based on the locale of the client that calls PDF Annotation Services, the correct AcrobatReviewConnector_xx.properties file is located. To enable strings for a different locale, create a new AcrobatReviewConnector_xx. properties file for that locale and store it in the webapps\documentum\web INF\classes folder on the application server host. In this release, we are using Adobe Acrobat Review and Comment Connector version 2.0 which supports localization. The connector is responsible of loading the resource bundle appropriate for the client locale. Our implementation uses the resource bundle provided by the connector and load the strings you need. Append the implementation specific strings to a properties file that will be loaded by the connector. This will enable the connector to know thestrings specific to the implementation For English, the file is AcrobatReviewConnector.properties For locales, the file is AcrobatReviewConnector_xx.properties These files are located in the webapps\documentum\web INF\classes folder. For each locale, there is a corresponding AcrobatReviewConnector_xx.properties EMC Documentum PDF Annotation Services Version 6 Deployment Guide 23

22 Configuring PDF Annotation Services and based on the locale of the client, the connector will load the appropriate AcrobatReviewConnector_xx.properties file. In order to let the connector know what locale the client is running on, we let the connector use the Accept Language and Accept Charset information in the header of the http request, which uses the setting on the client web browser. To localize the connector to tier 2 languages: 1. Create the new AcrobatReviewConnector_xx.properties file in webapps\documentum\web INF\classes folder, where xx represents the ID of the desired tier 2 language using Java standard. 2. Copy the strings from AcrobatReviewConnector.properties to the AcrobatReviewConnector_xx.properties and translate to the desired locale. Once the AcrobatReviewConnector_xx.properties is in webapps\documentum\web INF\classes folder, the connector will pick it up when the client requested the resources in that language. 24 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

23 Chapter 5 Undeploying PDF Annotation Services This chapter explains how to remove PDF Annotation Services from Webtop deployment. To remove PDF Annotation Services, do the following: 1. Stop the Webtop application through your application server console. 2. Undeploy the WAR file. 3. Delete the WAR file for PDF Annotation Services. After undeploying and deleting the WAR file, you will have to remove the configuration setting from app.xml file and the adobe_comment_connector setting. Removing the configuration setting from webcomponent/app.xml Use these steps to remove the configuration setting from webcomponent/app.xml file. 1. Open webcompoent/app.xml 2. Locate <server_url> element and clear its value For example: <server_url></server_url> 3. Save the app.xml 4. Restart Tomcat EMC Documentum PDF Annotation Services Version 6 Deployment Guide 25

24 Undeploying PDF Annotation Services Removing the adobe_comment_connector setting To remove the adobe_comment_connector setting, you will have to modify the server configuration on the docbase. Use these commands to modify server configuration on the docbase using IAPI. 1. Start IAPI. 2. Connect to the repository as a Superuser or System Administrator. 3. Issue these commands: > retrieve,c,dm_server_config > dump,c,l Note: Remember the index where "adobe_comment_connector" is the value of app_server_name repeating attribute. You will use the index in the next two IAPI calls. > remove,c,l,app_server_name[index] > remove,c,l,app_server_uri[index] > save,c,l > reinit,c,l 4. If you are running a multi server configuration, repeat step 3 for each server config in the repository. 5. Log out and close IAPI. 26 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

25 Chapter 6 Troubleshooting This chapter is intended for Administrators. This chapter provides information on troubleshooting a PDF Annotation Services deployment. Note: DocumentumPDF Annotation Services will not work if the browser has a popup blocker installed. The popup blocker for the Webtop URL must be disabled. User unable to comment on PDF If users are unable to comment on a PDF document or the PDF rendition of a document, then Check whether ARES is installed properly. Verify whether the PDF is created using 1.6 format. Verify PDF Annotation Services review.properties specify a valid ARES server location, user, password and invoke ARES is True. User unable to save comments If users are unable to save comments, then If XFDF format exists in docbase. If the user has RELATE permission on the document (the minimum permission needed to add comments to PDF). EMC Documentum PDF Annotation Services Version 6 Deployment Guide 27

26 Troubleshooting User unable to log in If users are unable to log in or an extra dialog appears in PDF Annotation Services, then check the DFC version. The DFC version running on PDF Annotation Services and on the Webtop has to be the same. Also, make sure the dfc.properties in PDF Annotation Services has the same docbroker entries as dfc.properties in Webtop. 28 EMC Documentum PDF Annotation Services Version 6 Deployment Guide

27 Index A administrators end users, 5 troubleshooting, 27 Adobe LiveCycle Reader Extensions Adobe Reader, 8 adobe_comment_connector removing, 26 adobecommentconnector.war Adobe Acrobat, 12 Apache Tomcat deploying, 16 application server repository, 19 war file, 13 B BEA Weblogic deploying, 13 C comments save, 27 configuring internationalization, 19 repository, 19 Webtop, 21 congifuration setting app.xml, 25 content server host application server host, 12 D deployment required software, 11 Documentum client applications Documentum repository, 7 F format preferences Webtop, 22 full text indexing context server, 20 I IBM WebSphere deploying, 15 L localization, 23 log in dfc version, 28 P PDF comment, 27 PDF Annotation Services Documentum client products, 5 Webtop, 7 published versions initial release, 5 S Solaris, 14 T testing Webtop, 22 text files, 23 U undeploying PDF Annotation Services, 25 EMC Documentum PDF Annotation Services Version 6 Deployment Guide 29

28 Index W WebDevelopment Kit and Webtop Deployment guide EMC powerlink website, 5 Webtop application server, 11 Windows, EMC Documentum PDF Annotation Services Version 6 Deployment Guide

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