EVALITA 2009: Loquendo Spoken Dialog System

Size: px
Start display at page:

Download "EVALITA 2009: Loquendo Spoken Dialog System"

Transcription

1 EVALITA 2009: Loquendo Spoken Dialog System Paolo Baggia Director of International Standards Speech Luminary at SpeechTEK 2009 Evalita Workshop December 12 th, 2009 Evalita Workshop 2009 Paolo Baggia 11

2 Company Profile Privately held company (fully owned by Telecom Italia), founded in 2001 as spin-off from Telecom Italia Labs, capitalizing on 30yrs experience and expertise in voice processing. Global Company, leader in Europe and South America for award-winning, high quality voice technologies (synthesis, recognition, authentication and identification) available in 26 languages and 62 voices. Multilingual, proprietary technologies protected over 100 patents worldwide Financially robust, break-even reached in 2004, revenues and earnings growing year on year London Munich Growth-plan investment approved for the evolution of products and services. Offices in New York. Headquarters in Torino, local representative sales offices in Rome, Madrid, Paris, London, Munich New York Paris Madrid Torino Rome Flexible: About 100 employees, plus a vibrant ecosystem of local freelancers. Evalita Workshop 2009 Paolo Baggia 2

3 Overview A Bit of Context Loquendo Spoken Dialog System Loquendo VoxNauta VoiceXML/CCXML platform SDS Ingredients Grammar Handling Evaluation Evalita Workshop 2009 Paolo Baggia 3

4 A Bit of Context Evalita Workshop 2009 Paolo Baggia 4

5 A Brief History of Speech Technologies Von Kempelen's Talking Machine Radio Rex BL's Voder BL's Audrey Dictation systems Dictation Industry Widespread use of HMMs NLU systems Spoken dialog Industry MultiModal Conversational systems FFT, cepstrum, DTW, TTS DARPA SUR program starts by Roberto Pieraccini Isolated Words Hidden Markov Models Continuous Speech DARPA Recognition Resource Management Dialog DARPA COMMUNICATOR Speech Understanding DARPA ATIS Evalita Workshop 2009 Paolo Baggia 5

6 The (r)evolution of VoiceXML W3C Voice Browser Workshop 1998 W3C charters Voice Browser WG 1999 VoiceXML Forum Birth 2000 VoiceXML 1.0 Released W3C charters Multimodal Interaction WG By AT&T, IBM, Lucent, Motorola, 2002 SALT Forum Birth By Cisco, Comverse, Intel, Microsoft, Philips, SpeechWorks, 2004 SSML 1.0 SRGS W3C 1.0 Rec VoiceXML W3C 2.0 Rec W3C Rec 2007 SISR 1.0 VoiceXML W3C Rec 2.1 W3C Rec 2008 EMMA 1.0 W3C Rec PLS 1.0 W3C REC 2009 Preparing to announce VoiceXML 1.0 Friday Feb. 25 th, 2000 Lucent, Naperville, Illinois Left to right: Gerald Karam (AT&T), Linda Boyer (IBM), Ken Rehor (Lucent), Bruce Lucas (IBM), Pete Danielsen (Lucent), Jim Ferrans (Motorola), Dave Ladd (Motorola). Evalita Workshop 2009 Paolo Baggia 6

7 Speech Interface Framework in 2000 (by Jim Larson) Semantic Interpretation for Speech Recognition (SISR) N-gram Grammar ML Speech Recognition Grammar Spec. (SRGS) EMMA Natural Language Semantics ML VoiceXML 2.1 VoiceXML 2.0 ASR Language Understanding DTMF Tone Recognizer Context Interpretation World Wide Web Pronunciation Lexicon Specification (PLS) Dialog Manager User TTS Pre-recorded Audio Player Language Generation Media Planning Telephone System Speech Synthesis Markup Language (SSML) Reusable Components Call Control XML (CCXML) Evalita Workshop 2009 Paolo Baggia 7

8 Speech Interface Framework - End of 2009 (by Jim Larson) Semantic Interpretation for Speech Recognition (SISR) N-gram Grammar ML Speech Recognition Grammar Spec. (SRGS) EMMA 1.0 Natural Language Semantics ML VoiceXML 2.1 VoiceXML 2.0 Language ASR Understanding DTMF Tone Recognizer Context Interpretation World Wide Web Pronunciation Lexicon Specification (PLS) Dialog Manager User TTS Pre-recorded Audio Player Language Generation Media Planning Telephone System Speech Synthesis Markup Language (SSML) Reusable Components Call Control XML (CCXML) Evalita Workshop 2009 Paolo Baggia 8

9 Architectural Changes Traditional (proprietary) architecture User ASR / DTMF TTS / Audio Speech Applic. Proprietary SCE Proprietary platform VoiceXML architecture.grxml/.gram,.pls User ASR / DTMF TTS / Audio VoiceXML Browser.vxml HTTP Web Applic. VoiceXML platform.ssml,.wav/.mp3,.pls Evalita Workshop 2009 Paolo Baggia 9

10 The Landscape Changed! VoiceXML changed the landscape of speech application development From proprietary to standard-based speech applications Before After Proprietary platforms (HW & SW) Proprietary applications (by proprietary SCE) Mainly DTMF and pre-recorded prompts First attempts to add speech into IVR Standard VoiceXML platforms Standards for Speech Technologies Standard tools for VoiceXML applications Integration of DTMF and ASR Still predominance of DTMF, but more and more speech applications VoiceXML Key Features: It takes the web paradigm to the core of speech applications development It is a powerful abstraction Easy to author Evalita Workshop 2009 Paolo Baggia 10

11 Loquendo Spoken Dialog System Evalita Workshop 2009 Paolo Baggia 11

12 VoxNauta Internal Architecture Evalita Workshop 2009 Paolo Baggia 12

13 Loquendo SDS Ingredients Dialog Implementation: VoiceXML mostly static application (JSP for dynamic pages) VoiceXML mixed initiative for multi slot input Barge-in always present (to interrupt prompts and shift focus) Data in mysql DB Speech Grammar Development: SRGS grammars no SLM Mostly dynamic grammars (JPS generated) Wild exploitation of Garbage Rule (of SRGS) Prompting: Pure TTS, untuned Development / Tuning: 1 week Evalita Workshop 2009 Paolo Baggia 13

14 Speech Grammar with Garbage Rules Typical Garbage Topologies: Garbage Content part (Well I m leaving er sorry) from Boston Prefix Content part Garbage at 5pm (please) Postfix Garbage Content part Garbage (I d like to travel) from Rome to Venice (please) An attempt to explore limits/advantages in conversational dialogs Evalita Workshop 2009 Paolo Baggia 14

15 Loquendo SDS Grammar Encapsulation Robust Domain Concept Grammars: For Brands, Categories, Codes, Names Component Grammars: First level of composition of domain concepts Combinatorial Grammars: Combination of Components in different orders Insertion of Garbage Rules Evalita Workshop 2009 Paolo Baggia 15

16 Loquendo SDS Evaluation Short Dialogs: Mixed initiative and flexible grammars were effective Task Success Rate: Very high for implemented task Some Tasks were not Implemented: Initial requirements a bit vague Very precise testing scenarios No last minute tuning of Loquendo SDS Evalita Workshop 2009 Paolo Baggia 16

17 Final Evaluation Table Task UniNA Loquendo UniTN Identify representative Duratio n (turns) 1.9 ±0.4 Tsr (corr/req) 100.0% (19/19) Duration (turns) 2.4 ±0.8 Tsr (corr/req) 95.0% (19/20) Duration (turns) 3.1 ±0.5 Tsr (corr/req) 90.5% (19/21) Ask customer detail 2.0 ± % (5/6) 2.3 ± % (8/9) 3.4 ± % (12/22) List orders 2.5 ± % (0/8) 2.0 ± % (4/5) 3.0 ± % (3/4) List customers 2.0 ± % (2/4) 2.0 ± % (0/8) 3.0 ± % (2/3) New order 4.6 ± % (4/11) 4.3 ± % (9/21) 7.5 ± % (12/19) List products - other 2.0 ± % (0/4) 3.0 ± % (2/8) 3.8 ± % (4/9) Search single product 2.3 ± % (5/9) 2.8 ± % (14/18) 3.5 ± % (11/14) Overall (corr/req) % (45/77) % (56/90) % (73/115) Evalita Workshop 2009 Paolo Baggia 17

18 THANK YOU for clarifications or questions: Evalita Workshop 2009 Paolo Baggia 18

Multilingual Aspects in Speech and Multimodal Interfaces. Paolo Baggia Director of International Standards

Multilingual Aspects in Speech and Multimodal Interfaces. Paolo Baggia Director of International Standards Multilingual Aspects in Speech and Multimodal Interfaces Paolo Baggia Director of International Standards 1 Outline Loquendo Today Do we need multilingual applications? Voice is different from text? Current

More information

Introducing the VoiceXML Server

Introducing the VoiceXML Server Introducing the VoiceXML Server David Asher Product Manager, Platform Solutions, NMS July 2005 Webinar Agenda Markets and introduction What is VoiceXML? System configurations Product description and features

More information

Special Lecture (406) Spoken Language Dialog Systems Introduction to VoiceXML

Special Lecture (406) Spoken Language Dialog Systems Introduction to VoiceXML Special Lecture (406) Spoken Language Dialog Systems Introduction to VoiceXML Rolf Schwitter schwitt@ics.mq.edu.au Macquarie University 2004 1 Today s Program Developing speech interfaces Brief history

More information

Speech Applications. How do they work?

Speech Applications. How do they work? Speech Applications How do they work? What is a VUI? What the user interacts with when using a speech application VUI Elements Prompts or System Messages Prerecorded or Synthesized Grammars Define the

More information

Implementation of ASR4CRM : An Automated Speech- Enabled Customer Care Service System

Implementation of ASR4CRM : An Automated Speech- Enabled Customer Care Service System European Journal of Scientific Research ISSN 1450-216X Vol.23 No.1 (2008), pp.41-48 EuroJournals Publishing, Inc. 2008 http://www.eurojournals.com/ejsr.htm Implementation of ASR4CRM : An Automated Speech-

More information

Multimodal Applications

Multimodal Applications Multimodal Applications The Future is Now! Jean-Jacques Devaux Vice President Marketing & Business Development Telisma Frederic Dickey Director of Product Marketing Speech Products NMS Communications NMS

More information

Media Resource Control Protocol v2

Media Resource Control Protocol v2 Media Resource Control Protocol v2 Sarvi Shanmugham, Editor: MRCP v1/v2 Technical Leader, Cisco Systems Session Number 1 Roadmap Overview of the IETF Speechsc WG Effort MRCP Short Summary MRCP Architecture

More information

Delivering Superior Self Service with Open Standards

Delivering Superior Self Service with Open Standards IP Telephony Contact Centers Mobility Services WHITE PAPER Delivering Superior Self Service with Open Standards VoiceXML and the Future of Services Oriented Architectures May 2005 Table of Contents Section

More information

INTRODUCTION TO VOICEXML FOR DISTRIBUTED WEB-BASED APPLICATIONS

INTRODUCTION TO VOICEXML FOR DISTRIBUTED WEB-BASED APPLICATIONS ιατµηµατικό Μεταπτυχιακό Πρόγραµµα Σπουδών : Οικονοµική & ιοίκηση Τηλεπικοινωνιακών ικτύων (Νέες υπηρεσίες και τεχνολογίες δικτύων) INTRODUCTION TO VOICEXML FOR DISTRIBUTED WEB-BASED APPLICATIONS Π.Κ Κίκιραs

More information

Voice Control becomes Natural

Voice Control becomes Natural Voice Control becomes Natural ITU-T FOCUS GROUP CarCom -- SPEECH IN CARS Dr. Udo Haiber Torino, Italy, October 16, 2009 Overview Company What is Natural? Involved Components Focus Change Approach Conclusion

More information

Authors Martin Eckert Ingmar Kliche Deutsche Telekom Laboratories.

Authors Martin Eckert Ingmar Kliche Deutsche Telekom Laboratories. Workshop on speaker biometrics and VoiceXML 3.0 March 5-6, 2009, Menlo Park, CA, US Proposal of an SIV architecture and requirements Authors Martin Eckert (martin.eckert@telekom.de), Ingmar Kliche (ingmar.kliche@telekom.de),

More information

Niusha, the first Persian speech-enabled IVR platform

Niusha, the first Persian speech-enabled IVR platform 2010 5th International Symposium on Telecommunications (IST'2010) Niusha, the first Persian speech-enabled IVR platform M.H. Bokaei, H. Sameti, H. Eghbal-zadeh, B. BabaAli, KH. Hosseinzadeh, M. Bahrani,

More information

Voice Extensible Markup Language (VoiceXML)

Voice Extensible Markup Language (VoiceXML) Voice Extensible Markup Language (VoiceXML) Version 2.0 W3C Working Draft 24 April 2002 This Version: http://www.w3.org/tr/2002/wd-voicexml20-20020424/ Latest Version: http://www.w3.org/tr/voicexml20 Previous

More information

VClarity Voice Platform

VClarity Voice Platform VClarity Voice Platform VClarity L.L.C. Voice Platform Snap-in Functional Overview White Paper Technical Pre-release Version 2.0 for VClarity Voice Platform Updated February 12, 2007 Table of Contents

More information

Genesys App Automation Platform Deployment Guide. Hardware and Software Specifications

Genesys App Automation Platform Deployment Guide. Hardware and Software Specifications Genesys App Automation Platform Deployment Guide Hardware and Software Specifications 6/28/2018 Contents 1 Hardware and Software Specifications 1.1 Hardware 1.2 Software 1.3 IVR technologies and platforms

More information

About Unified IP IVR. Product names. Summary description of Unified IP IVR. This chapter contains the following:

About Unified IP IVR. Product names. Summary description of Unified IP IVR. This chapter contains the following: This chapter contains the following: Product names, page 1 Summary description of Unified IP IVR, page 1 More than one Unified CCX product installed on a server, page 2 Unified IP IVR features supported

More information

WAP-Speech: Deriving Synergy between WAP and the Spoken Dialog Interface

WAP-Speech: Deriving Synergy between WAP and the Spoken Dialog Interface WAP-Speech: Deriving Synergy between WAP and the Spoken Dialog Interface Tin-Hang Lo and Helen M. Meng Human-Computer Communications Laboratory Department of Systems Engineering & Engineering Management

More information

Sparda-Bank Hamburg eg I H C 1

Sparda-Bank Hamburg eg I H C 1 The new Voice Portal Sparda-Bank Hamburg eg I H C 1 Sparda-Bank Hamburg eg The vision Optimization of information and selling logistics especially by using a trendsetting telephony platform as a MultiChannelBankingSolution

More information

2004 NASCIO Recognition Awards. Nomination Form

2004 NASCIO Recognition Awards. Nomination Form 2004 NASCIO Recognition Awards Nomination Form Title of Nomination: Access Delaware Project Project/System Manager: Mark J. Headd Job Title: Assistant to the Chief Information Officer Agency: Office of

More information

VoiceXML. Installation and Configuration Guide. Interactive Intelligence Customer Interaction Center (CIC) Version 2016 R4

VoiceXML. Installation and Configuration Guide. Interactive Intelligence Customer Interaction Center (CIC) Version 2016 R4 VoiceXML Installation and Configuration Guide Interactive Intelligence Customer Interaction Center (CIC) Version 2016 R4 Last updated June 17, 2016 (See Change Log for summary of changes.) Abstract This

More information

Integrate Speech Technology for Hands-free Operation

Integrate Speech Technology for Hands-free Operation Integrate Speech Technology for Hands-free Operation Copyright 2011 Chant Inc. All rights reserved. Chant, SpeechKit, Getting the World Talking with Technology, talking man, and headset are trademarks

More information

Cisco Unified Customer Voice Portal 9.0

Cisco Unified Customer Voice Portal 9.0 Data Sheet Cisco Unified Customer Voice Portal 9.0 Product Overview Cisco Unified Customer Voice Portal (Unified CVP) is an award-winning product that provides IP-based selfservice and call routing. It

More information

July 2004 Sophia Antipolis, France

July 2004 Sophia Antipolis, France Experience from Every Handheld A Position Paper Ewald Anderl CTO and VP, Kirusa anderl@kirusa.com Inderpal Singh Mumick CEO and Founder, Kirusa mumick@kirusa.com For the W3C Workshop July 2004 Sophia Antipolis,

More information

Application Notes for Telisma telispeech Automatic Speech Recognition Engine with Avaya Voice Portal - Issue 1.0

Application Notes for Telisma telispeech Automatic Speech Recognition Engine with Avaya Voice Portal - Issue 1.0 Avaya Solution & Interoperability Test Lab Application Notes for Telisma telispeech Automatic Speech Recognition Engine with Avaya Voice Portal - Issue 1.0 Abstract These Application Notes describe the

More information

An overview of interactive voice response applications

An overview of interactive voice response applications An overview of interactive voice response applications Suneetha Chittamuri Senior Software Engineer IBM India April, 2004 Copyright International Business Machines Corporation 2004. All rights reserved.

More information

SR Telephony Applications. Designing Speech-Only User Interfaces

SR Telephony Applications. Designing Speech-Only User Interfaces SR Telephony Applications Designing Speech-Only User Interfaces Overview Types of Services Designing Speech-Only Applications Feedback and Latency Prompting Strategies Handling Errors Usability Testing

More information

White Paper Subcategory. Overview of XML Communication Technologies

White Paper Subcategory. Overview of XML Communication Technologies Subcategory Overview of XML Communication Technologies Executive Summary A significant shift has occurred in the communications infrastructures deployed today. This shift is the result of the acceptance

More information

A Framework for Visually Impaired Web Users with Keyboard as User Interface

A Framework for Visually Impaired Web Users with Keyboard as User Interface A Framework for Visually Impaired Web Users with Keyboard as User Interface Shanmugapriyan.K #1, S.K.V.Jayakumar *2, venkatesh.a #3 #Department of Computer Science and Engineering, Pondicherry University,

More information

Component Model for Multimodal Web Applications

Component Model for Multimodal Web Applications Component Model for Multimodal Web Applications How to combine object oriented concepts with markup for event driven applications 1/22 Dave Raggett, W3C/Canon MWeb Workshop, Sophia Antipolis, July 2004

More information

SurVo. Stepping Through the Basics. Version 2.0

SurVo. Stepping Through the Basics. Version 2.0 Stepping Through the Basics Version 2.0 Contents What is a SurVo?... 3 SurVo: Voice Survey Form... 3 About the Documentation... 3 Ifbyphone on the Web... 3 Setting up a SurVo... 4 Speech/Recording Options...

More information

A Technical Overview: Voiyager Dynamic Application Discovery

A Technical Overview: Voiyager Dynamic Application Discovery A Technical Overview: Voiyager Dynamic Application Discovery A brief look at the Voiyager architecture and how it provides the most comprehensive VoiceXML application testing and validation method available.

More information

Configuration Guide. Index. 1. Admin Menu 2. VoiceXML editor 3. System Reports 4. System Settings. About us

Configuration Guide. Index. 1. Admin Menu 2. VoiceXML editor 3. System Reports 4. System Settings. About us Configuration Guide Index 1. Admin Menu 2. VoiceXML editor 3. System Reports 4. System Settings About us Interactive Powers, SL (EUR) Calle Magallanes, 13 5º Izq 28015 Madrid (Spain) Interactive Powers,

More information

Internationalizing Speech Synthesis

Internationalizing Speech Synthesis Internationalizing Speech Synthesis Daniel C. Burnett, Vexeo Zhiwei Shuang, IBM Co-chairs of W3C SSML 1.1 Subgroup Speech Synthesis Markup Language 1.0 The Speech Synthesis Markup Language 1.0 (SSML1.0),

More information

MRCP Version 1. A.1 Overview

MRCP Version 1. A.1 Overview A MRCP Version 1 MRCP Version 1 (MRCPv1) is the predecessor to the MRCPv2 protocol. MRCPv1 was developed jointly by Cisco, Nuance and Speechworks, and is published under RFC 4463 [13]. MRCPv1 is an Informational

More information

Abstract. Avaya Solution & Interoperability Test Lab

Abstract. Avaya Solution & Interoperability Test Lab Avaya Solution & Interoperability Test Lab Application Notes for LumenVox Automated Speech Recognizer, LumenVox Text-to-Speech Server and Call Progress Analysis with Avaya Aura Experience Portal Issue

More information

Speech Tuner. and Chief Scientist at EIG

Speech Tuner. and Chief Scientist at EIG Speech Tuner LumenVox's Speech Tuner is a complete maintenance tool for end-users, valueadded resellers, and platform providers. It s designed to perform tuning and transcription, as well as parameter,

More information

Configuration Guide. Index. 1. Admin Menu 2. VoiceXML editor 3. System Reports 4. System Settings 5. IVR Watchdog. About us

Configuration Guide. Index. 1. Admin Menu 2. VoiceXML editor 3. System Reports 4. System Settings 5. IVR Watchdog. About us Configuration Guide Index 1. Admin Menu 2. VoiceXML editor 3. System Reports 4. System Settings 5. IVR Watchdog About us Interactive Powers, SL (EUR) Calle Magallanes, 13 5º Izq 28015 Madrid (Spain) Interactive

More information

Deliverable D ASFE-DL: Semantics, Syntaxes and Stylistics (R3)

Deliverable D ASFE-DL: Semantics, Syntaxes and Stylistics (R3) Multi-Dimensional Context-Aware Adaptation of Service Front-Ends Project no. Deliverable D.3.2.3 ASFE-DL: Semantics, Syntaxes and Stylistics (R3) Due date of deliverable: 30/09/2013 Actual submission to

More information

Titolo della presentazione 1

Titolo della presentazione 1 GLOBAL FORUM 2003 Introducing stance Rome, November 6th, 2003 2 Why TI Sparkle: to strengthen TI s international position by leveraging on foreign assets and capabilities Introducing Understanding the

More information

Phonologies The Voice of Technology

Phonologies The Voice of Technology Phonologies Media Services Framework Copyright 2004 Phonologies (India) Private Limited Copyright 2001 2004 by Phonologies (India) Private Limited. Phonologies, InterpreXer and Oktopous are trademarks

More information

WFSTDM Builder Network-based Spoken Dialogue System Builder for Easy Prototyping

WFSTDM Builder Network-based Spoken Dialogue System Builder for Easy Prototyping WFSTDM Builder Network-based Spoken Dialogue System Builder for Easy Prototyping Etsuo Mizukami and Chiori Hori Abstract This paper introduces a network-based spoken dialog system development tool kit:

More information

EMMA: Extensible MultiModal Annotation

EMMA: Extensible MultiModal Annotation EMMA: Extensible MultiModal Annotation W3C Workshop Rich Multimodal Application Development Michael Johnston AT&T Labs Research johnston@research.att.com 2013 AT&T Intellectual Property. All rights reserved.

More information

EB GUIDE Studio and EB GUIDE Speech Extension. Dan Henderlong June 2016

EB GUIDE Studio and EB GUIDE Speech Extension. Dan Henderlong June 2016 EB GUIDE Studio and EB GUIDE Speech Extension Dan Henderlong June 2016 Agenda Background Information EB GUIDE 6 Overview Speech Additions EB GUIDE Studio Speech Extension Important Use Cases Modelling

More information

A MULTILINGUAL DIALOGUE SYSTEM FOR ACCESSING THE WEB

A MULTILINGUAL DIALOGUE SYSTEM FOR ACCESSING THE WEB A MULTILINGUAL DIALOGUE SYSTEM FOR ACCESSING THE WEB Marta Gatius, Meritxell González and Elisabet Comelles Technical University of Catalonia, Software Department, Campus Nord UPC, Jordi Girona, 1-3 08034

More information

Dragon TV Overview. TIF Workshop 24. Sept Reimund Schmald mob:

Dragon TV Overview. TIF Workshop 24. Sept Reimund Schmald mob: Dragon TV Overview TIF Workshop 24. Sept. 2013 Reimund Schmald reimund.schmald@nuance.com mob: +49 171 5591906 2002-2013 Nuance Communications, Inc. All rights reserved. Page 1 Reinventing the relationship

More information

PRACTICAL SPEECH USER INTERFACE DESIGN

PRACTICAL SPEECH USER INTERFACE DESIGN ; ; : : : : ; : ; PRACTICAL SPEECH USER INTERFACE DESIGN й fail James R. Lewis. CRC Press Taylor &. Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa

More information

Version 2.7. Audio File Maintenance Advanced User s Guide

Version 2.7. Audio File Maintenance Advanced User s Guide Version 2.7 Audio File Maintenance Advanced User s Guide Contents Introduction to the Documentation...3 About the Documentation...3 Ifbyphone on the Web...3 Logging in to your Ifbyphone Account...3 Maintaining

More information

Auto Attendant. Blue Platform. Administration. User Guide

Auto Attendant. Blue Platform. Administration. User Guide Blue Platform Administration User Guide Contents 1 About Auto Attendant... 3 1.1 Benefits... 3 2 Accessing the Auto Attendant Admin Portal... 4 3 Auto Attendant Admin Portal Interface... 5 4 Auto Attendant

More information

Modularization of Multimodal Interaction Specifications

Modularization of Multimodal Interaction Specifications Modularization of Multimodal Interaction Specifications Matthias Denecke, Kohji Dohsaka, Mikio Nakano Communication Sciences Laboratories, NTT NTT Corporation Morinosato Wakamiya 3-1 Atsugi, Kanagawa 243-0198,

More information

ETSI TS V7.3.1 ( ) Technical Specification

ETSI TS V7.3.1 ( ) Technical Specification TS 123 333 V7.3.1 (2008-04) Technical Specification Universal Mobile Telecommunications System (UMTS); Multimedia Resource Function Controller () - Multimedia Resource Function Processor () Mp interface;

More information

VoiceXML Tutorial. Felix Burkhardt, written around 2002

VoiceXML Tutorial. Felix Burkhardt, written around 2002 VoiceXML Tutorial Felix Burkhardt, (fxburk@gmail.com), written around 2002 VoiceXML Tutorial Contents Preliminary (Motivation, Basic Technology) Speech Interface Framework Overview VoiceXML: Concepts,

More information

Voice Browser Working Group (VBWG) Input on application backplane topics. Scott McGlashan (HP) Rafah Hosn (IBM)

Voice Browser Working Group (VBWG) Input on application backplane topics. Scott McGlashan (HP) Rafah Hosn (IBM) Voice Browser Working Group (VBWG) Input on application backplane topics Scott McGlashan (HP) Rafah Hosn (IBM) W3C Backplane Meeting, Amsterdam, November 2006 Agenda Key points VBWG specifications Data-Flow-Presentation

More information

Holly5 VoiceXML Developer Guide Holly Voice Platform 5.1. Document number: hvp-vxml-0009 Version: 1-0 Issue date: December

Holly5 VoiceXML Developer Guide Holly Voice Platform 5.1. Document number: hvp-vxml-0009 Version: 1-0 Issue date: December Holly5 VoiceXML Developer Guide Holly Voice Platform 5.1 Document number: hvp-vxml-0009 Version: 1-0 Issue date: December 22 2009 Copyright Copyright 2013 West Corporation. These documents are confidential

More information

COPYRIGHTED MATERIAL. Introduction. 1.1 Introduction

COPYRIGHTED MATERIAL. Introduction. 1.1 Introduction 1 Introduction 1.1 Introduction One of the most fascinating characteristics of humans is their capability to communicate ideas by means of speech. This capability is undoubtedly one of the facts that has

More information

VOICEXML-APPLICATIONS FOR E-COMMERCE AND E-LEARNING

VOICEXML-APPLICATIONS FOR E-COMMERCE AND E-LEARNING computing@tanet.edu.te.ua www.tanet.edu.te.ua/computing ISSN 1727-6209 International Scientific Journal of Computing VOICEXML-APPLICATIONS FOR E-COMMERCE AND E-LEARNING Peter J. A. Reusch 1), Bastian Stoll

More information

SALT. Speech Application Language Tags 0.9 Specification (Draft)

SALT. Speech Application Language Tags 0.9 Specification (Draft) SALT Speech Application Language Tags 0.9 Specification (Draft) Document SALT.0.9.pdf 19 Feb 2002 Cisco Systems Inc., Comverse Inc., Intel Corporation, Microsoft Corporation, Philips Electronics N.V.,

More information

Application Notes for InfoTalk-Recognizer 9.0 with Avaya Aura Experience Portal 6.0 and Avaya Aura Communication Manager 6.2 Issue 1.

Application Notes for InfoTalk-Recognizer 9.0 with Avaya Aura Experience Portal 6.0 and Avaya Aura Communication Manager 6.2 Issue 1. Avaya Solution & Interoperability Test Lab Application Notes for InfoTalk-Recognizer 9.0 with Avaya Aura Experience Portal 6.0 and Avaya Aura Communication Manager 6.2 Issue 1.0 Abstract These Application

More information

Introduction. VoiceXML overview. Traditional IVR technologies limitations

Introduction. VoiceXML overview. Traditional IVR technologies limitations Introduction Welcome to Cisco Unified Customer Voice Portal (Unified CVP), the most robust platform for building exciting, dynamic VoiceXML-based voice applications. Unified CVP: Allows users to build

More information

Web & Automotive. Paris, April Dave Raggett

Web & Automotive. Paris, April Dave Raggett Web & Automotive Paris, April 2012 Dave Raggett 1 Aims To discuss potential for Web Apps in cars Identify what kinds of Web standards are needed Discuss plans for W3C Web & Automotive Workshop

More information

The W3C Emotion Incubator Group

The W3C Emotion Incubator Group The W3C Emotion Incubator Group Marc Schröder DFKI GmbH Saarbrücken Germany DFKI in-house Workshop on W3C Activities Kaiserslautern, 28. Nov. 2006 Outline Motivation from HUMAINE EARL towards Standardisation?

More information

We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists. International authors and editors

We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists. International authors and editors We are IntechOpen, the world s leading publisher of Open Access books Built by scientists, for scientists 3,500 108,000 1.7 M Open access books available International authors and editors Downloads Our

More information

An Approach to VoiceXML Application Modeling

An Approach to VoiceXML Application Modeling An Approach to Application Modeling Xin Ni 1 Meng Ye 2 Lianhong Cai 3 1,3 Tsinghua University, Beijing, China 2 IBM China Research Lab nx01@mails.tsinghua.edu.cn, yemeng@cn.ibm.com, clh-dcs@tsinghua.edu.cn

More information

IBM DirectTalk Speech Recognition for Windows with ViaVoice Technology Delivers Large Vocabulary Speech Recognition in the Telephony Environment

IBM DirectTalk Speech Recognition for Windows with ViaVoice Technology Delivers Large Vocabulary Speech Recognition in the Telephony Environment Software Announcement June 27, 2000 IBM DirectTalk Speech Recognition for Windows with ViaVoice Technology Delivers Large Vocabulary Speech Recognition in the Telephony Environment Overview The DirectTalk

More information

Service Architecture for 3rd Party Operator s Participation

Service Architecture for 3rd Party Operator s Participation Service Architecture for 3rd Party Operator s Participation F. Sarabchi, A. H. Darvishan, H. Yeganeh, and H. Ahmadian Abstract Next generation networks with the idea of convergence of service and control

More information

Media Resource Control Protocol v2 A Tutorial

Media Resource Control Protocol v2 A Tutorial Media Resource Control Protocol v2 A Tutorial Sarvi Shanmugham, Editor: MRCP v1/v2 Technical Leader, Cisco Systems Session Number 1 Roadmap Overview of the IETF Speechsc WG Effort MRCP Short Summary MRCP

More information

A Convedia White Paper. Controlling Media Servers with SIP

A Convedia White Paper. Controlling Media Servers with SIP Version 1.2 June, 2004 Contents: Introduction page 3 Media Server Overview page 3 Dimensions of Interaction page 5 Types of Interaction page 6 SIP Standards for Media Server Control page 7 Introduction

More information

Annual General Meeting. A pioneer in technologies for Digital Radio and Smart Audio devices 9 th May 2017

Annual General Meeting. A pioneer in technologies for Digital Radio and Smart Audio devices 9 th May 2017 Annual General Meeting A pioneer in technologies for Digital Radio and Smart Audio devices 9 th May 2017 Overview DAB & Smart Radio Established as world s #1 provider of DAB Digital Radio technology -

More information

Tools and Toolkits for Voice and Animated Character based Interventions. Overview

Tools and Toolkits for Voice and Animated Character based Interventions. Overview Tools and Toolkits for Voice and Animated Character based Interventions Timothy Bickmore & Daniel Schulman College of Computer & Information Science Northeastern University Tim Overview Dialogue based

More information

ALESSANDRO TALOTTA - CEO TI SPARKLE MEF BOARD MEMBER

ALESSANDRO TALOTTA - CEO TI SPARKLE MEF BOARD MEMBER MEF Q2 Members Meeting - LISBON, APRIL 13-16 2015 ALESSANDRO TALOTTA - CEO TI SPARKLE MEF Board Member MEF Q2 Members Meeting - Lisbon - April 13-16 2015 ALESSANDRO TALOTTA - CEO TI SPARKLE MEF BOARD MEMBER

More information

Voice Browser and Multimodal Interaction In 2009

Voice Browser and Multimodal Interaction In 2009 Voice Browser and Multimodal Interaction In 2009 Paolo Baggia Director of International Standards March 6th, 2009 Google TechTalk Google TechTalk Mar 6 th, 2009 Paolo Baggia 11 Overview A Bit of History

More information

Loquendo TTS Director: The next generation prompt-authoring suite for creating, editing and checking prompts

Loquendo TTS Director: The next generation prompt-authoring suite for creating, editing and checking prompts Loquendo TTS Director: The next generation prompt-authoring suite for creating, editing and checking prompts 1. Overview Davide Bonardo with the collaboration of Simon Parr The release of Loquendo TTS

More information

Redpaper. IBM WebSphere Voice Server V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1: An Interoperability Guide. Front cover. ibm.

Redpaper. IBM WebSphere Voice Server V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1: An Interoperability Guide. Front cover. ibm. Front cover IBM WebSphere Voice Server V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1: An Interoperability Guide Using MRCP for interoperability Developing VoiceXML applications Debugging across platforms

More information

Interaction Design and Implementation for Multimodal Mobile Semantic Web Interfaces

Interaction Design and Implementation for Multimodal Mobile Semantic Web Interfaces HCI International, Beijing, China, 27th July 2007 Interaction Design and Implementation for Multimodal Mobile Semantic Web Interfaces Daniel Sonntag German Research Center for Artificial Intelligence 66123

More information

Deploying SALT Telephony Call Control on an e-business Site

Deploying SALT Telephony Call Control on an e-business Site Page 1 Deploying SALT Telephony Call Control on an e-business Site Glen Shires Director, Media Server Architecture Intel Communications Group Intel Corporation Jim Trethewey Staff Software Engineer Intel

More information

Multi-modal Web IBM Position

Multi-modal Web IBM Position Human Language Technologies Multi-modal Web IBM Position W3C / WAP Workshop Mobile Speech Solutions & Conversational AdTech Stéphane H. Maes smaes@us.ibm.com TV Raman 1 Definitions by example: evolution

More information

An Overview of Speech Based Interfaces

An Overview of Speech Based Interfaces An Overview of Speech Based Interfaces PART II: Applications and Business Cases Dr. Jean Hennebert, HES-SO Overview PART I Fundamentals of Speech Technologies MScBA PART II Applications and Business Cases

More information

ATTENDANT USER GUIDE

ATTENDANT USER GUIDE ATTENDANT USER GUIDE NOTICE THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information contained in this document is believed by Mitel Networks to be accurate as of the date of its

More information

Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Contact Center Select using a Play and Collect sample application

Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Contact Center Select using a Play and Collect sample application Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Contact Center Select using a Play and Collect sample application Overview This document describes how to integrate a back-end Avaya Aura Experience

More information

Unified IP IVR Architecture

Unified IP IVR Architecture This chapter briefly describes the deployment models that you can use with Unified IP IVR. The following are brief descriptions of key items for a Unified IP IVR deployment: Voice Gateway: Connects the

More information

Confidence Measures: how much we can trust our speech recognizers

Confidence Measures: how much we can trust our speech recognizers Confidence Measures: how much we can trust our speech recognizers Prof. Hui Jiang Department of Computer Science York University, Toronto, Ontario, Canada Email: hj@cs.yorku.ca Outline Speech recognition

More information

How to create dialog system

How to create dialog system How to create dialog system Jan Balata Dept. of computer graphics and interaction Czech Technical University in Prague 1 / 55 Outline Intro Architecture Types of control Designing dialog system IBM Bluemix

More information

An Overview of Speech Based Interfaces

An Overview of Speech Based Interfaces An Overview of Speech Based Interfaces PART II: Applications and Business Cases Dr. Jean Hennebert, HES-SO Overview PART I Fundamentals of Speech Technologies PART II Applications and Business Cases Introduction

More information

ETSI TS V ( )

ETSI TS V ( ) TS 123 333 V10.3.0 (2012-01) Technical Specification Universal Mobile Telecommunications System (UMTS); LTE; Multimedia Resource Function Controller (MRFC) - Multimedia Resource Function Processor (MRFP)

More information

Evaluation of a Mixed-Initiative Dialogue Multimodal Interface

Evaluation of a Mixed-Initiative Dialogue Multimodal Interface Evaluation of a Mixed-Initiative Dialogue Multimodal Interface Baoli Zhao, Tony Allen and Andrzej Bargiela The Nottingham Trent University {baoli.zhao,tony.allen,andrzej.bargiela}@ntu.ac.uk www.ntu.ac.uk

More information

Google Inc net consolidated revenues: 27.2 billion euro

Google Inc net consolidated revenues: 27.2 billion euro 5.1. Google Presentation Google Inc. 2011 net consolidated revenues: 27.2 billion euro Advertising Google Websites 77% of net sales Fiscal year ended December 31, 2011 Advertising Network Members Websites

More information

Hosted Fax Mail. Blue Platform. User Guide

Hosted Fax Mail. Blue Platform. User Guide Hosted Fax Mail Blue Platform Hosted Fax Mail User Guide Contents 1 About this Guide... 2 2 Hosted Fax Mail... 3 3 Getting Started... 4 3.1 Logging On to the Web Portal... 4 4 Web Portal Mailbox... 6 4.1

More information

SCSA HARDWARE MODEL AEB HARDWARE MODEL PEB HARDWARE MODEL FORM RESOURCE OS FACTOR BUS SUPPORT

SCSA HARDWARE MODEL AEB HARDWARE MODEL PEB HARDWARE MODEL FORM RESOURCE OS FACTOR BUS SUPPORT D/480SC-2T1 Shown SCSA HARDWARE MODEL AEB HARDWARE MODEL PEB HARDWARE MODEL Voice Processing and T-1/E-1 ISDN PRI Boards MODEL CHANNELS INTERFACE FORM RESOURCE OS FACTOR BUS SUPPORT SIGNALING MS-DOS R2

More information

Multimodality with XHTML+Voice

Multimodality with XHTML+Voice Created 2004-11-25 Updated 2006-10-18 Presentation Multimodality with XHTML+Voice An XML application: Introduction and demonstration of X+V Alexandre Alapetite - Informatics engineer (France) - PhD student

More information

The Connected World and Speech Technologies: It s About Effortless

The Connected World and Speech Technologies: It s About Effortless The Connected World and Speech Technologies: It s About Effortless Jay Wilpon Executive Director, Natural Language Processing and Multimodal Interactions Research IEEE Fellow, AT&T Fellow In the Beginning

More information

Voice Foundation Classes

Voice Foundation Classes The Unified CVP are a Java API for generating VoiceXML. Any custom component wishing to produce VoiceXML must use the VFCs because their main purpose is to act as an abstraction layer between VoiceXML

More information

Multi-modal Spoken Dialog with Wireless Devices 1

Multi-modal Spoken Dialog with Wireless Devices 1 ISCA Tutorial and Research Workshop - Multi-Modal Dialogue in Mobile Environments - June 17-19, 2002 - Kloster Irsee, Germany Multi-modal Spoken Dialog with Wireless Devices 1 Roberto Pieraccini, Bob Carpenter,

More information

Cisco CVP VoiceXML 3.0. User Guide

Cisco CVP VoiceXML 3.0. User Guide Cisco CVP VoiceXML 3.0 Publication date: 14 January 2005 Copyright (C) 2000-2005 Audium Corporation. All rights reserved. Distributed by Cisco Systems, Inc. under license from Audium Corporation. Customer

More information

28 th Annual Roth Conference. March 14, 2016

28 th Annual Roth Conference. March 14, 2016 28 th Annual Roth Conference March 14, 2016 FORWARD LOOKING STATEMENTS This presentation includes forward-looking statements within the meaning of the United States Private Securities Litigation Reform

More information

ASX IPO NOW LIVE. Key Points

ASX IPO NOW LIVE. Key Points ASX IPO NOW LIVE Key Points Vonex s ASX IPO to raise up to $7 million is now live To view the IPO Prospectus and apply online visit https://investors.vonex.com.au/offer/ Nearly fully underwritten by State

More information

Evaluation of Intelligent Component Technologies for VoiceXML Applications

Evaluation of Intelligent Component Technologies for VoiceXML Applications Evaluation of Intelligent Component Technologies for VoiceXML Applications Markus Mittendorfer(1), Georg Niklfeld(2), Werner Winiwarter(1) (1)Software Competence Center Hagenberg (2)Forschungszentrum Telekommunikation

More information

Script Step Reference Information

Script Step Reference Information Script Step Reference Information This chapter lists all the steps available for use in creating scripts. These steps are accessed using the palette pane (see Using the Palette Pane, page 8). This chapter

More information

Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center using Context Creation

Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center using Context Creation Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center using Context Creation Overview This document describes how to integrate Avaya Aura Contact Center and a back-end Avaya Aura

More information

Using control sequences

Using control sequences Using control sequences A control sequence is a piece of text that is not to be read out, but instead affects how other text is spoken, or performs a task. In this way the user can alter the way in which

More information

MITEL Communications Platform

MITEL Communications Platform 821_3334-5000-Communnications-Platform-BRO.qxd:Layout 1 1/19/09 12:16 PM MITEL 5000 Communications Platform Page 3 821_3334-5000-Communnications-Platform-BRO.qxd:Layout 1 Today s 1/19/09 12:16 PM Page

More information