ACCESS CONTROL. infinias Access Control and Integrated Video Installer s Guide

Transcription

1 ACCESS CONTROL infinias Access Control and Integrated Video Installer s Guide

2 BEFORE YOU BEGIN infinias Access Control and Integrated Video Table of Contents BEFORE YOU BEGIN Hardware Installation Site Access App Installation Device Setup and Installation Selecting the Appropriate Door Template Associating a Camera to the Door Installation Test Door Status Key Instant Support Access for infinias CLOUD Page 2

3 BEFORE YOU BEGIN infinias Access Control and Integrated Video BEFORE YOU BEGIN Before Getting Started Please Confirm the Following: Confirm with your System Administrator that the customer is setup in infinias CLOUD. (The infinias CLOUD QSG can help the Dealer perform this step). Confirm with your System Administrator that you are setup in infinias CLOUD and are associated to the customer (or a higher zone above the customer). Obtain your username and password from your System Administrator (You will use this for the Site Access mobile app). You have downloaded the Site Access Mobile app for ios or Android. Make sure you have been provided a wiring diagram by your System Administrator. This Guide Will Walk You Through the Following: Installation of Site Access App eidc 32 and Multi-Sensor Setup and Installation with QR Code ff For Access Control Doors ff For Camera associated with the Door Wiring Door Hardware to the Door Controller ing Pictures of the Door and Camera install to you or the Dealer Testing the communications of the Doors Confirming that the Door will Unlock on Mobile App Request Basic App setup Included Components 3X-IVAC-1-R (Reader) infinias eidc 32 Door Controller 3xLOGIC R-MPW-CHAR-AH Reader 3xLOGIC Multi-Sensor Camera Credentials (1 Keyfob, 1 Clamshell, 2 Mobile Credential Licenses) Plaster Ring Surface Mount Box Cover Plate 3X-IVAC-1-RS (Reader & Strike) infinias eidc 32 Door Controller 3xLOGIC R-MPW- CHAR-AH Reader 3xLOGIC Multi- Sensor Camera Door Strike Door Contact/Sensor (1 Press-fit and 1 Flush Mount) Credentials (1 Keyfob, 1 Clamshell, 2 Mobile Credential Licenses) Plaster Ring Surface Mount Box Cover Plate Page 3

4 HELPFUL HINT There are several video tutorials available to assist with the installation of Access Control Door Hardware: Flush Mount Install of a Door Controller How to Cut-in the Door Strike How to Hard Reset an eidc 32 Door Controller 1.0 Hardware Installation Install the doors hardware in accordance to your install specifications. Door template wiring diagrams can be accessed through the Site Access Mobile App or on the Doors Page in infinias CLOUD. Standard component installation includes: eidc 32 Door Controller Whenever possible, install the eidc 32 door controller above the door and install a PoE cable from the door to the customers nearest network switch. 3xLOGIC MPW-CHAR-AH Reader Utilize lengthy reader cable and wire the reader directly to the eidc 32 door controller. Strike (Only included in the 3x-IVAC-1-SR Kit) or Magnetic Lock (Purchased separately. Lock Hardware can be wired to OC1 for Fail-Secure or OC2 for Fail-Safe, if powered by the door controller. If lock hardware will be independently powered, wire to the Form-C Relay. Door Contact (Only included in the 3x-IVAC-1-SR Kit) Select the press-fit or flush mount door contact/sensor. This must be wired to Input 1 (IN1). Exit Device (Button or PIR purchased separately) This should be wired to IN2 or IN3. Wiring the Exit Device to IN2 will unlock the lock and stop Force door alarms. Wiring the Exit Device to IN3 will stop Force door alarms but will not unlock the lock. 12 Volts DC 450ma OC1 Fail Secure Strike - + N/C INPUT 3 Wiring to Input 3 with a REX or Exit Device will stop force door ALARMS but will not UNLOCK the LOCK Door Contact HELPFUL HINT A complete guide for wiring the 3xLOGIC Proximity Card Reader (R-MPW-CHAR-AH) can be found here: INPUT 2 Wiring the Exit Device to this input will UNLOCK EXIT the LOCK and stop DEVICE Force door alarms Yellow - + N0 C Black Black Green Green White Black Red Black Red OC OC2 IN1 3 C 4 IN2 D0 5 D1 GND 12V+ PW- NC 6 C 7 NO IN3 8 C 9 IN4 D0 0 D1 GND 12V+ LED Green Yellow Green White Black Red Orange Exit Device NO C PW+ BUZ Orange + - D0 D1 LED BUZ If you would like the Reader to buzz on Forced Open or Door Held Open Alarms, then wire the reader buzz to BUZ on the eidc + - D0 D1 LED BUZ IN READER OUT READER Page 4

5 Some common miswiring of the eidc 32 or misconfigured firewall/router can cause some unnecessary headaches. Check to make sure you haven t accidentally made these common mistakes: SYMPTOM: Doors cannot communicate with infinias CLOUD. PROBLEM: Ensure that TCP Port is open for outbound traffic on your firewall or router. SYMPTOM: Cards aren t recognized by the reader. PROBLEM: The data wires on the reader may have been wired backward causing the reader to misread the card code. SYMPTOM: Doors are unlocked, but when you use your card, the doors lock. PROBLEM: The relay has been wired backward for fail safe or fail secure. SYMPTOM: Everytime you open the door, you get a request unlock event in the software instead of a door status event. PROBLEM: The door contacts have been wired to inputs 2 or 3, instead of input 1. Ensure the door contact is always wired to input 1. SYMPTOM: All the zones and rules setup in the access software will be backwards and your events will look like people leaving the building when they are really coming into the building. PROBLEM: You may have wired the reader to the out reader side of the EIDC. SYMPTOM: PIR bypass is used for when you want to bypass the door forced open event but don t want the door to unlock it. If you wire it to input two the door it will still unlock every time the PIR is tripped. PROBLEM: The PIR may be wired to input 2 for PIR bypass, but should be wired to input Site Access App Installation Site Access Download the Site Access mobile app using one of the following QR Codes or directly via the Google Play Store or Apple Store: Launch the Site Access app and enter your username and password, provided by your System Administrator and select Login. Page 5

6 HELPFUL HINT 3.0 Device Setup and Installation After logging in, the app will display the Events page (The most recent event displays at the top of the page). Select the Menu icon and then select Device Setup, and then Add New Door. eidc 32 door controllers can also be associated with infinias CLOUD by the Dealer/Admin via the Customer Registration Portal by selecting Configuration > Doors > Create Door. You can login to the Customer Registration Portal at portal.3xlogic.com IMPORTANT NOTE You may need to abbreviate the Door Name, as there is a 20 character limitation including spaces. Select Scan the QR Code or Manually Enter the Serial Number. A If you chose the Scan QR code method, locate the QR code on the Integrated Access Control and Video Kit Packaging, or on the door controller in your kit. B If you chose the Manual Setup, locate the Serial Number and Date Code on the side of the eidc 32 Manually enter the Serial Number and Date Code and then click Next. OR A B Page 6

7 Enter the Door Name and the Time Zone for the site and click Next. Select the In Zone and the Out Zone as detailed in the app and then click Next HELPFUL HINT Select the appropriate Door Behavior from the options previously configured by the System Administrator. A standard door behavior is configured by default as shown below. Door Behavior: This is a combination of two settings: card mode and the lock schedule for the door. Most importantly, this is your lock schedule for the door. When adding your first hosted door to a customer s site, infinias CLOUD automatically creates an Always Locked Behavior with your site name. Most people use card only for the card mode, instead of Card+Pin. The difference is single authentication vs. dual authentication. In order to use card+pin, you have to purchase a special keypad that allows for both. Page 7

8 4.0 Selecting the Appropriate Door Template Select Show Selected Diagram to view how to properly wire the door hardware to the door controller. After the eidc 32 door controller is installed, select Submit. This will allow you to confirm the door configuration before sending the door information to infinias CLOUD. Select Done to add the door to infinias CLOUD. Page 8

9 HELPFUL HINT Appliances (Cameras) can also be associated with doors by the Dealer/Admin via Customer Registration Portal by selecting: Configuration > Video > Create Appliance. You can login to the Customer Registration Portal at Associating a Camera to the Door If you want to associate a camera with the door controller select Yes; otherwise, select No to complete your installation. Select VIGIL Camera at the top of the app screen and then select Add VIGIL Camera Select Scan the QR Code or Manually Input. A If you chose the Scan QR Code method, locate the QR Code on the back of the camera or packaging. B If you chose Manual Input, locate the Serial Number on the side of the camera. Manually enter the serial number and click Next. A B OR Page 9

10 Enter the default Username and Password. Username: admin Password: Choose Login For security purposes, you are required to enter in a new Password before progressing. Upon completion, click Continue. Confirm the camera is properly pointed at the protected area and click Continue IMPORTANT NOTE The camera name and time zone will by default be the same as the door. Note that the camera name has a 20 Character limitation including spaces. Modify the camera name if necessary, additionally confirm the time zone and click Continue. The following screen displays detailed information about the camera and indicates successful install. Click Finish. 4 5 Page 10

11 REMEMBER The completed setup information can be ed to you and/or the System Administrator. If you choose to attach an image select Attach Image and then choose to take a picture or choose images from your personal photo album. When choosing images from your personal photo album select the checkbox in the right corner to add the image to the . If working with a 3xLOGIC Technical Support Representative, you can also forward the configuration settings to helpdesk@3xlogic.com. This will allow Technical Support to validate your wiring and configuration and streamline the support experience Select the Done button in the upper right corner of the app after all pictures have been selected. Click Send to complete the setup and the selected recipients the installation information Page 11

12 REMEMBER 6.0 Installation Test Confirm that the door is functional by selecting the Menu icon and then Doors. Select the appropriate door you are installing. Help is just a click away if you need any additional support. Don t forget to use our Chat and Instant Support feature available via infinias CLOUD. just login at com and click on the chat icon. Section 8 of this guide provides more information on accessing and using this feature The door status is shown via the following icons:. A door status of Green indicates that the door is online. A door status of Red indicated that the door is offline. Select Momentary Unlock. The door reader should turn green, indicating that the door unlocked as expected. The momentary unlock event will also display on the Events page. This confirms that the eidc 32 door controller can properly receive commands from infinias CLOUD. Swipe the included keyfob or clamshell card at the reader. The reader shall annunciate a short beep. The following event will also display on the Events page. This confirms that the reader is capable of reading cards. 4 If the card has been associated with a Person with access privileges in infinias CLOUD, you should see the event Valid Credential ; if not, you will see Unknown Credential Status. Page 12

13 7.0 Door Status Key Door Status The first icon column displays the connection status of the Door. This column will display either a circle icon or a triangle icon. If the icon is a circle, then the icon represents connection status. If the icon is a triangle, then it represents a door update status. Green circle: The door is fully operational and the connection is active. condition. Red circle: The door is offline. The server cannot connect to the door Yellow circle: The door is manually taken offline Orange circle: The door is initialization, establishing a connection This is the desired idle Yellow triangle: Someone made a configuration change to the system, such as creating or modifying Access Privileges, creating new Groups and assigning them to Doors, etc. You must update the door to return the icon to its normal idle condition (Green Circle). Red triangle: The update operation failed. Try again to update the door. If the retry fails, investigate recent changes to the door what could contribute to the problem. If you can t resolve the problem, contact infinias Technical Support for assistance. Blue triangle: An update is in progress. During the update, cardholder access is not available. Normally, the icon will change to a Green Triangle within 30 seconds. Green triangle: The door update is in progress, but cardholder access is available. Cardholder status ID is available if a valid Credential Management Rule is visible on the Rules Page. If a Credential Management Rule running, cardholder access will not be available until the status icon changes to a Green Circle. You can create a Credential Management Rule on the Rules Page. Lock Status The middle icon column displays information about the status of the door lock. Generally speaking, the lock can be in one of only two states - locked or unlocked. However, there are other conditions that you might want to be aware of, regardless of the actual lock state. Green with Horizontal Bar: The door is locked and is running its normal (un)lock schedule. Yellow with Horizontal Bar: The door was locked by manual intervention, such as the Lock Door Action or a Rule that locks the door. You can return to normal Blue (or Green if normal is locked ) condition by clicking the Revert To Schedule Action. Red with Horizontal Bar: The door is in lockdown state and no card access or REX (request to exit) button access is allowed. You can return to normal Green (or Blue if normal is unlocked ) condition by clicking the Revert To Schedule Action. Blue with Vertical Bar: The door is unlocked and is running its normal (un)lock schedule. Yellow with Vertical Bar: The door is unlocked, but was unlocked by some manual intervention, such as an Unlock Door Action or a Rule that unlocks the door. You can return to normal Green (or Blue if normal is unlocked ) condition with the Revert To Schedule Action. Page 13

14 Open/Close Status The rightmost icon column displays information about the status of the door sensor, if one is attached. Generally speaking, the door can be in one of only two states - opened or closed. However, there are other conditions that you might want to be aware of, regardless of the actual open/close state. Green circle closed: The door is closed and operating normally. Blue circle opened: The door is open due to someone opening the door after a valid credential access. Yellow circle opened: The door is open due to valid credential access, but has been open too long (typically more than 45 seconds). Red circle opened: The door was forced open without proper credential access, or was opened from the inside without a motion sensor REX (request to exit button) to notify the door that someone is exiting, or the door was held open for more than 60 seconds. 8.0 Instant Support Access for infinias CLOUD At any point you can chat with our support staff, or search for solutions to common problems and configurations. Just login to infinias CLOUD at and click on the Chat icon. Enter your Name, Address and a question and click submit. Click on a suggested Knowledge Base Article to get started. Articles include quick tips to get you started and access to related guides, videos and animations Westmoor Drive, Suite 210, Westminster, CO (877) 3XLOGIC xLOGIC, Inc. All rights reserved. Information in this document is subject to change without notice. 3xLOGIC and the 3xLOGIC logo are trademarks of 3xLOGIC, Inc. All other trademarks are the property of their respective owners. Revised: June 8, :31 AM