Sysco Market Login Help

Transcription

1 Sysco Market Login Help First Time Login to Sysco Market... 1 Changing Password after Log In... 8 Updating Security Questions Changing a Forgotten Password First Time Login to Sysco Market 1. Go to to login to Sysco Market for the first time. 2. Enter the Sysco Market user ID that you received within your welcome within the Customer User ID field. 3. Enter the temporary password provided through your Sysco Market welcome within the Password field. 4. Once your user ID and password have been entered, click on Submit to login to Sysco Market. 1

2 5. After successfully logging in you can change your password by clicking the Help Center link under the Customer Support tab. 2

3 6. On the right side of the page, under the change password section click on the word here. 7. You will be taken to the below page where you can choose the Change Password option. 3

4 8. Enter the new password in the first text box and confirm it in the second text box. Click OK. To see the criteria needed in creating a new password, click Review the criteria for my new password. 9. Your new password will now be validated against Sysco Market password complexity requirements. If your password does not meet the requirements, the screen below will be displayed, and will identify which requirements must be met. 4

5 10. Once you have successfully submitted your new password, you will be presented with the following screen, confirming your password change. Close the window to proceed with logging into Sysco Market using your user ID and the new password. 11. You can also set up Security Questions in the event you forget your password. Click on the Forgotten Password Information link to proceed with selecting your desired security questions and providing your associated answers. These questions and answers will be used at a later time if you forget your password, and will be used for only this purpose. 5

6 12. You will be presented with the screen below. Choose 3 questions from the list and provide answers for each. When selecting the appropriate questions, select those for which the answers will be easily remembered at a later time, but not easily guessed by someone other than you. If you want to select a different question, or changed an answer, click the clear button next to the question. Click OK once you re done. Please save these questions and answer in a secure, easy-to-remember location. This exact information will be required for resetting a forgotten password. 6

7 13. The confirmation of your security questions having been successfully saved will now be displayed. Click on the Tivoli Identity Manager Home link to continue with changing your temporary password to a password of your choice. 7

8 Changing Password after Log In 1. Go to to login to Sysco Market. 2. Enter your user ID and current password and click Submit. 8

9 3. Select the Help Center page under the Customer Support tab 9

10 4. On the Help Center page, click the link within the Change Password section. 5. You will be taken to the below page where you can choose the Change Password option. 10

11 6. To see the criteria needed in creating a new password, click Review the criteria for my new password. Enter the new password in the first text box and confirm it in the second text box. Click OK. 7. Your new password will now be validated against Sysco Market password complexity requirements. If your password does not meet the requirements, the screen below will be displayed, and will identify which requirements must be met. 11

12 8. Once you have successfully submitted your new password, you will be presented with the following screen, confirming your password change. Close the window to proceed with logging into Sysco Market using your user ID and the new password. NOTE: If you have receive an notice stating that your password has been changed, and you have not initiated that change, please contact your Sysco Customer Support Representative immediately in order to have your password changed. When you receive your new password, please login to the Sysco Portal using your new password and follow the on-screen directions to set your new permanent password. 12

13 Updating Security Questions 1. From the same page choose the Change Forgotten Password Information option. 13

14 2. You will be presented with the screen below. Choose 3 questions from the list and provide answers for each. If you want to select a different question, or changed an answer, click the clear button next to the question. Finally, click OK when done. Please save these questions and answer in a secure, easy-to-remember location. This exact information will be required for resetting a forgotten password. 14

15 3. Once you have selected the OK button to save your new forgotten password information, you will be presented the following screen acknowledging that your changes were saved successfully. 15

16 Changing a Forgotten Password 1. Go to Type in your user id and click on the Forgot Your Password? link. 16

17 2. You will be required to answer the 3 security questions which you selected during your initial login. Please note that the answers are case sensitive, and must be identical to those established during the previous login. 3. If the security questions are answered incorrectly, you will be provided with 4 additional opportunities to provide the correct answers. If the answers are entered incorrectly 5 times, your account will be suspended, and you will need to contact a Customer Service Representative at

18 4. If the security questions are answered correctly, the next screen will allow you to enter a new password. To see the criteria needed in creating a new password, click Review the criteria for my new password. Enter the new password in the first text box and confirm it in the second text box. Click OK. 18

19 5. Your new password will now be validated by the system to meet Sysco Market password complexity requirements. If your password does not meet the requirements, the screen below will be displayed, and will identify which requirements must be met. 19

20 6. Once your password has been successfully submitted, the following confirmation screen will be displayed. Close the current window to return to the Sysco Market logon screen. 7. You will receive an confirming your password change. Please note that it can take up to 15 minutes before the new password is ready for use. 8. If you forgot your password and also forgot answers to Forgotten Password questions, please contact Sysco Customer Support Group at A representative with Sysco s Customer Support Group will ask for your user id, personnel number, and address. Upon confirmation, your password will be reset to a temporary password and will be left on your voic . 9. If you have received notice that your password has been changed and you have not initiated that change, please contact your Sysco Customer Support Representative immediately and have the password changed. When you receive the password, please change your Forgotten Password questions along with changing the password. 20