Telenor MDM. Note Apple VPP ( )

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1 Telenor MDM Note Apple VPP ( ) September 2016

2 Table of Contents 1 Usage information Introduction Distributing apps through the Volume Purchasing Program (VPP) Registering your organisation with Apple's VPP Corporate Apple ID for VPP VPP device invitation User Apple ID Redeemable Codes (introduced with Apple Configurator) Managed Distribution (introduced with ios7) Revoking and reassigning apps Retrieve the Apple VPP account token Enabling Apple VPP on Telenor MDM Inspecting the Apple VPP applications VPP application distribution Table of Figures Figure 1 Apple VPP registration screen... 7 Figure 2 Telenor MDM server VPP... 8 Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 2 / 13 ^Home

3 1 Usage information 1.1 Introduction The Volume Purchase Program provides institutions with complete ownership and control of content through mobile device management (MDM) solutions. The App Store and ibooks Store feature thousands of great apps and books that users can purchase, download, and install. The Volume Purchase Program (VPP) gives businesses a simple way to purchase apps and books in volume and distribute apps to devices (with ios 9 or later, or macos X v10.11 or later) and apps and books to employees or contractors. Apps and books on the App Store and ibooks Store are eligible for purchase under the program. The Volume Purchase Program for Business lets you get custom B2B apps for ios, custom-built for you by third-party developers and downloaded privately from the VPP store. The Telenor Mobile device management (MDM) solution can be integrated with VPP, letting your organization purchase apps in volume and assign them to devices or specific users. When a device or user no longer needs an app, you can use MDM to revoke and reassign it to a different device or user. You can purchase books in volume, but once they re distributed to users, books remain the property of the recipient and aren t revocable or re-assignable. 1.2 Distributing apps through the Volume Purchasing Program (VPP) At present, two types of VPP license management are supported by the Telenor MDM server. Organizations that participate in the Volume Purchase Program (VPP) can choose between two different distribution methods for each VPP transaction: Managed Distribution or Redeemable Codes. Use managed distribution to install apps purchased through the Volume Purchase Program (VPP). When you buy apps and books* in volume, you can distribute them directly to your users in one of three ways: Use Mobile Device Management (MDM) to assign an app or book to a user. Use Mobile Device Management (MDM) to assign an app to a specific device or computer. Provide redemption codes for apps and books to users. When you purchase content from the VPP store, you're offered the choice of managed distribution or redemption codes. If you choose managed distribution, you can assign apps to users, or devices, or both. With the introduction of Apple ios9, Apple have given permission to MDM server vendors to enrol apps WITHOUT the need of a local AppleID present on the device. If a private AppleID exists on the device while the MDM server enrols a VPP app onto an ios 9 device, then the MDM server will not use the users AppleID but installs the app using the company s AppleID. If the ios 9.x device is in normal mode, then the user gets a prompt to verify that the MDM server will now install this/these VPP app(s). But if the ios 9.x device is in Supervised mode, then the MDM server has extended permissions, and will install all apps silently, without any user interaction. The MDM server can even remove users permission to access the itunes AppStore and install apps, but MDM can still install, remove and let itunes update AppStore apps without users having this access. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 3 / 13 ^Home

4 Use the following guidelines to help determine which of these options is best for your institution. Distribute using Managed Distribution Distribute using redemption codes User Assignment Device Assignment User Redemption Requires ios 7 or later, or OS X OS X Mavericks or later. Free and paid apps and books* are available. Apps and books* are assigned to your MDM server for distribution. Apps can be revoked from one Apple ID and reassigned to a different Apple ID or device as needed. Books* cannot be revoked. Users must have an Apple ID and accept an invitation to participate in managed distribution. Apps are assigned to a user. The user can install the app from Purchases, or the app can be installed automatically by MDM Assigned apps and books* can be used on any device that the user owns. Apps are not shared with family members. Requires ios 9 or later, or OS X OS X El Capitan or later. Free and paid apps* are available Apps* are assigned to your MDM server for distribution. Apps* can be revoked from one device and reassigned to a different device or Apple ID as needed. No Apple ID or invitation is required. Apps* are assigned to a device. They do not appear in any user s Purchases. They must be installed by MDM or Apple Configurator 2. Assigned apps* can be used by anyone who uses the assigned device. Apps are not shared with family members. N/A Paid apps and books* are available. You receive an when your codes are ready. You can also download an XLS spreadsheet from the VPP website. Codes can be distributed individually to users or can be distributed with Apple Configurator. Redemption codes are permanently associated with the Apple ID that redeems them. Users must have an Apple ID and redeem the codes in itunes or the App Store. Apps are assigned to and installed by the user who redeems the code. Assigned apps and books* can be used on any device that the user owns. Apps and books* redeemed manually by an end-user on their own Apple ID are shared with family members. *Some apps and books might not be available subject to location and developer opt-in. 1.3 Registering your organisation with Apple's VPP Apple requires a Dun and Bradstreet (D-U_N_S) number, business contact information (address, phone, ), and tax registration information appropriate to your country. When Apple has verified that information as part of the enrollment process, you can create a special Apple ID for your organization. Unlike personal Apple IDs that are used for almost every interaction with Apple, this one is specific to the VPP membership of the organization and is designed solely for purchasing content for distribution and facilitating distribution of custom business-to-business apps. 1.4 Corporate Apple ID for VPP It is essential that the registered corporate AppleID is maintained to ensure the seamless operation and management of Apple devices and applications utilising the Telenor MDM server. With VPP, ios applications can be distributed to and retrieved (collected) from devices utilising prepurchased licenses assigned to the registering Apple ID. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 4 / 13 ^Home

5 1.5 VPP device invitation In a typical operation scenario, the MDM server will contain pre-configured configuration profiles that will automatically update ios user's devices with configuration details and applications after the initial enrollment, via an APNS push. The VPP device invitation is used with ios 7.x and ios 8.x devices, whereas it is recommended to use Managed distribution of apps with ios 9.x and ios 10.x devices. If the MDM server is attempting to install VPP licensed applications for the first time into a device, then a "VPP invitation" request will be sent to the user's device, asking the user to confirm that they wish to receive the application. The user must then insert their Apple ID. If the user does not have an Apple ID, then they must register one. The VPP invitation will time out within 15 minutes, but will be refreshed during the next MDM server maintenance cycle. Create an Apple ID on an iphone, ipad, or ipod touch 1. From the Home Screen, tap Settings > itunes & App Stores. 2. If an Apple ID is already signed in, tap the Apple ID name, and then tap Sign Out. 3. Tap Create New Apple ID. 4. Choose the appropriate store by tapping Store, and select the country in which you are located. (The App Store requires you to have a valid Apple ID (normally an address) in order to download any content from there.) The initial "VPP invitation" allows the MDM server to associate the device within its VPP database, ensuring the correct management of paid resources. Once the device is associated with the MDM servers VPP database, then any further VPP application installations will occur silently. The following products are not capable of participating in the Apple VPP environment ipad 1 (E.O.L. ios 5.x ), iphone 3/3G (E.O.L. ios 6.x ), iphone 4 (E.O.L. ios 7.x ), and iphone 4s (E.O.L. ios 9.x 1.6 User Apple ID A potential problem may exist within the effective management of VPP applications, due to the unrestricted number of unique Apple ID's that can be associated with an individual user. If a user signs in to multiple ios devices using one Apple ID, then when a VPP managed application is installed onto the device, it will consume one application license. If however, the same user signs into multiple ios devices using multiple Apple ID's, then when a VPP managed application is installed on the device it will consume an additional application license for each device. It is essential that system administrators instruct their users in the management and use of user Apple ID account when utilising company VPP application resources. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 5 / 13 ^Home

6 1.7 Redeemable Codes (introduced with Apple Configurator) Apple delivers the right to download and install the app to enterprise customers as a spreadsheet of App Store redemption codes. To distribute apps, an organization s the codes to users. When users redeem the code on their devices or through itunes, they gain access to the app for download and installation on their ios device without the need to pay for it. With the Redemption Code method of application management, when a user redeems a VPP code, the app becomes associated with his or her itunes account. Therefore if the user leaves the organization, the purchased application leaves with them. With Redeemable codes, there is no control or complete ownership unless the redeemable code were installed using the iconfigurator utility, otherwise, after installation on a user's device (via ) the code is not managed or controlled by the organization. The newer Managed Distribution model is preferred to the older redeemable codes. 1.8 Managed Distribution (introduced with ios7) Managed distribution relies on an MDM solution to distribute the purchased apps. The Telenor MDM server links to an organisation VPP account by a unique token. The token, which is downloaded from Apple, is placed either within the Tenant area, or the Super Administrator's area of the MDM servers file structure. Once the token is installed, all VPP purchases selected for managed distribution will be available through the MDM server (Navigate to Infrastructure > VPP). A new token is generated every year, and must be uploaded to the MDM server, to maintain the link. For ios devices placed into supervise mode, the apps will simply install in the background without user interaction. Revoking and reassigning apps Apps can be revoked from a user through the MDM server. When revoking an app from an end user, it is considered best practice to remove the app and its data immediately; some applications allow a grace period which may not be desirable in the enterprise workplace. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 6 / 13 ^Home

7 1.9 Retrieve the Apple VPP account token Navigate to and select the Business Store sign in, but if you are using the Telenor MDM server in an educational management role, then use the Education Store sign in. Figure 1 Apple VPP registration screen Login with your existing admin AppleID account Click on this area that shows your company registered name. Which will reveal the following window. Select Account Summary Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 7 / 13 ^Home

8 From the Account Summary page, click on Download Token this is your specific key file that the MDM server needs to synchronize your account ( purchases etc.) with the Apple VPP portal. Download this file to your local machine/share. Once the download token is retrieved then all initial tasks with the Apple VPP portal are complete Enabling Apple VPP on Telenor MDM Login to the Telenor MDM server using the Super Admin (ex. Global Admin) credentials. Navigate to Settings > Apple > Volume Purchase Program and select Edit Figure 2 Telenor MDM server VPP Select Edit, which will reveal the Country pull down options. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 8 / 13 ^Home

9 From the pull down menu, select the country of VPP registration. The country is pertinent to the scope of the VPP registration. Due to the restrictions of Apple VPP licenses, applications are registered per country and not on a global basis. Once the VPP registered country is selected, proceed by uploading the VPP token. This is the token that was downloaded from Apple in the previous section. Browse your local machine to where the VPP token file was previously saved. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 9 / 13 ^Home

10 The VPP token file is generally in the following format filename.vpptoken. When the Apple VPP token has successfully uploaded, press the Save. You will see an indication that the MDM server is processing the recently uploaded Apple VPP token. During this process, the Telenor MDM server will be contacting the Apple VPP servers directly. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 10 / 13 ^Home

11 Once contact has been made with Apple s VPP configuration servers, and the enquiring account has been validated, an entry will be added into the 7P MDM server of all applications that have been purchased and used The Telenor MDM server will inform the administrator through an information pop up that the Apple VPP token upload has been successful. At this time the MDM servers Apple VPP license manager is synchronizing with Apple VPP and after a short period of time the apps and licenses will be imported to the MDM server, and clearly displayed in the Apple in VPP license manager Inspecting the Apple VPP applications Navigate to Infrastructure > Apple VPP> Managed licenses The VPP Managed licenses UI clearly shows the apps and licenses that are ready and available for distribution. The VPP Managed licenses UI will also allow the administrator to search the VPP database using the pull down menus and filter bars. The administrator also has the facility to manually Revoke an application license, which may be used if an employee leaves the company. With ios 9 devices, the MDM server will enroll the selected app without the user having a registered Apple ID. Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 11 / 13 ^Home

12 VPP application distribution With the Telenor MDM server ( version and above), then all apps associated with a VPP token will automatically be added to MDM server along with the apps name, bundleid version no. link to itunes Appstore, text, and app logo Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 12 / 13 ^Home

13 List of changes Version Date Changes Reason Author Version release Tony Dargis Telenor_Note_AppleVPP_v5.17.0x_EN_1.0.docx Page 13 / 13 ^Home

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